Santec SNC-8322HO User manual

Version 2.1sfi/0213/engl/A5

USER MANUAL

2 mega pixel Full HD IP speed dome

Models:

SNC-8322I

SNC-8322HO

SNC-8322I

SNC-8322HO

Dear customer,

Thank you for purchasing a high quality SANTEC device.

We recommend that you read this manual thoroughly before operating your new system for

the first time. Please follow all instructions and observe the warnings contained in this

manual.

Please contact your local dealer or SANTEC directly if you have any questions or if you wish

to claim for a service or warranty.

You will find further information on our website:

www.santec-video.com

in any form or by any means (electronic, mechanical, photocopying, recording or otherwise), without

the written prior permission of SANTEC BW AG.

No reproduction of any part or excerpts thereof are permitted.

Errors excepted. Specifications are subject to change without notice for quality improvement.

SANTEC is a registered trademark of SANTEC BW AG. All other companies or products mentioned in

this publication are trademarks, registered trademarks or brands of the respective company.

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Table of contents

Safety precautions 5

Safety instructions 6

About this user manual 7

Quick installation guide 8

PART I: CAMERA CONNECTIONS, INSTALLATION, TECHNICAL SPECIFICATIONS

1. General 9

1.1 Included items 9

1.2 System requirements 9

1.3 Dimensions 10

1.4 Connectors 11

2. Camera installation 12

2.1 Ceiling mount 12

2.2 Connect to power 13

2.3 Connect Ethernet cable 13

2.4 Connect alarm I/O 14

2.5 Connect audio 14

2.6 Built-in heater (only SNC-8322HO) 14

3. Software installation 15

3.1 Access the camera: Install SanWebAX software 15

3.2 Software/firmware updates 15

4. Video resolution setup 16

4.1 Define settings 16

4.2 Video formats 17

5. Technical specifications 27

Appendix: Internet security setup 29

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PART II: CAMERA CONFIGURATION AND CONTROL VIA THE WEB

1. General 30

2. Menu overview 30

2.1 Administration page 31

2.2 Live view 31

2.3 System 34

2.3.1 System 34

2.3.2 Security 36

2.3.2.1 User 36

2.3.2.2 HTTPS 37

2.3.2.3 IP filter 41

2.3.2.4 IEEE 802.1X 42

2.3.3 Network 43

2.3.3.1 Basic 43

2.3.3.2 Failure detection 45

2.3.3.3 DDNS 47

2.3.3.4 QoS 48

2.3.3.5 SNMP 49

2.3.3.6 UPnP 51

2.3.4 Alarm server 52

2.3.4.1 Mail server 52

2.3.4.2 FTP server 53

2.3.4.3 HTTP server 54

2.3.5 Alarm IO management 55

2.3.6 Motion detection 58

2.3.7 Tampering 62

2.3.8 Storage management 65

2.3.9 Recording 67

2.3.10 View information 68

2.3.10.1 View log-file 68

2.3.10.2 View parameter 69

2.3.11 Factory default 70

2.3.12 Software updates 71

2.3.13 Maintenance 72

2.4 Streaming 73

2.4.1 Video format 73

2.4.2 Video compression 75

2.4.3 Video OCX protocol 76

2.4.4 Video frame rate 77

2.4.5 Audio 78

2.5 PTZ 79

2.5.1 Preset 79

2.5.2 Cruise 80

2.5.3 Auto pan 81

2.5.4 Sequence 82

2.5.5 Home 83

2.5.6 Tilt range 84

2.5.7 Privacy mask 85

2.5.8 Camera exposure 86

2.5.9 Camera white balance 87

2.5.10 Camera misc.1 88

2.5.11 Camera misc. 2 89

2.5.12 Camera default 90

Appendix: Install UPnP components 91

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Safety precautions

Caution

Description of symbols

Danger: This symbol is intended to alert the user to the presence of un-insulated

"dangerous voltage" within the product’s enclosure that may be of sufficient

magnitude to constitute a risk of electric shock to a person.

Warning: This symbol is intended to alert the user to the presence of important

operating and maintenance (servicing) instructions in the literature accompanying

the appliance.

CE compliance

Attention: Any changes or modifications to this appliance which have not been explicitly

approved of by the respective regulatory authority, may lead to a prohibition of usage of this

appliance.

This appliance complies with the CE guidelines.

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Safety instructions

Before operating the appliance, please read this manual carefully and retain it for further

reference.

Before cleaning the appliance, it has to be switched off and unplugged from the power outlet.

Wipe the appliance with a soft damp cloth.

Do not use harsh cleansers or aerosols for cleaning. The type label may not be replaced.

Do not use attachments unless recommended by the manufacturer as they may affect the

functionality of the appliance and result in the risk of fire, electric shock or injury.

Never install the appliance in areas exposed to water or other liquids.

The appliance has to be installed in a safe and stable location according to the instructions of the

manufacturer. Care should be used when moving heavy equipment. Quick stops, excessive force,

and uneven surfaces may cause the appliance to fall causing serious injury to persons and

damage to objects.

Openings in the appliance, if any, are provided for ventilation to ensure reliable operation of the

appliance and to protect if from overheating. These openings must not be covered or blocked.

Please make sure that the appliance does not overheat.

The appliance should only be operated from the type of power source indicated on the marking

label. If you are not sure of the type of power supplied at the installation location, please contact

your local dealer.

An appliance which is powered through a polarized plug (a plug with one blade wider than the

other) will fit into the power outlet only one way. This is a safety feature. If you are unable to insert

the plug into the outlet, try reversing the plug. Do not defeat the safety purpose of the polarized

plug.

If the appliance is powered through a grounding-type plug, the plug will only fit into a grounding-

type power outlet. This is a safety feature. If your outlet does not have the grounding plug

receptacle, contact your local electrician.

Route power cords and cables in a manner to protect them from damage by being walked on or

pinched by items places upon or against them.

For protection of the appliance during a lightning storm or when it is left unattended and unused

for a longer period, unplug the appliance from the wall outlet. Disconnect any antennas or cable

systems that may be connected to the appliance. This will prevent damage to the appliance due to

lightning or power-line surges.

Do not overload wall outlets and extension cords as this can result in a risk of fire or electric

shock.

Never insert items into the openings of the appliance. They may touch parts under electric current

which may cause an electric shock.

Never pour any liquids over the appliance.

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In case of any operating interruption or a complete operating failure please switch off the

appliance and disconnect it from the wall outlet. Never attempt to service or repair the appliance

yourself, as opening or removing covers may expose you to dangerous voltage or other hazards.

Refer all servicing to qualified service personnel.

When replacement parts are required, be sure that the service technician uses replacements parts

specified by the manufacturer or that have the same characteristics as the original part.

Unauthorized substitutions may result in fire, electric shock or other hazards.

Upon completion of any service or repairs to the appliance, ask the service technician to perform

safety checks to verify that the appliance is in proper operating condition.

The appliance should only be installed by qualified service personnel and has to comply with local

specifications and regulations.

Never point the camera at an object with a high degree of luminance. Bright vertical or horizontal

lines can result in a distortion (outshine) of the entire image on the monitor. This artifact is not an

error but a particularity of semiconductor CCDs when they are directly exposed to a powerful light

source.

If the camera is operated in locations with extremely differing light conditions, the aperture has to

be adapted.

Please respect the local legal regulations on waste if you need to dispose of discarded appliances.

This symbol means that electrical appliances need to be disposed of properly and not

simply with unsorted household refuse. Please respect local regulations on waste

disposal.

About this user manual

This manual aims at assisting the user on how to operate camera SNC-8322I and SNC-8322HO.

This manual is subject to rigid quality control. However, no guarantee can be given that mistakes are

not present. We reserve the right to make changes to the manual without prior notice.

Before operating the appliance, please read this manual carefully and retain it for further reference.

Verify that all appliance items are included in the delivery. Should items be missing, do not operate the

appliance and contact your local dealer.

Never attempt to repair the appliance yourself. This should only be done by qualified service

personnel.

Improper handling of the appliance will invalidate the warranty.

Subject to technical changes without prior notice. Errors excepted.

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QUICK INSTALLATION GUIDE

Caution:

When taking the speed dome out of the box, do not lift it by its housing top. The top is not screwed

tight and may come off when taking the dome out of the box, hence the entire dome may fall down.

To operate the speed dome, please follow these steps:

1. Take off the housing top and remove the transport securing devices ( adhesive tape on lens,

filling material on housing top’s inner side, lens cover).

2. Mount the bracket (may also serve as a drilling hole scheme) to the ceiling and lead the

cables through the bracket.

3. Connect the LAN cable to the speed dome. If you don’t use PoE, a power adapter with open

cable ends is required plus a power plug (included in the delivery)..

Note: The built-in heater of camera SNC-8322HO only operates when 24 V AC is used (and

not PoE).

4. Mount the speed dome to the ceiling bracket. Turn the dome a bit until the fixing screw is in

the right position and you can screw it tight to the bracket.

5. Put the housing top back and screw it tight.

6. Insert the CD (included in the delivery) into your PC/laptop and install the IP-finder.

7. The IP-finder displays an IP address for the camera. Double-click on the IP address and the

Internet Explorer comes up automatically. In case this doesn’t work, you may also enter the IP

address (as shown by the IP-finder) manually into the Internet Explorer. Using the IP-finder,

another IP address can be assigned to the camera, if required.

IP address:

The camera comes with a default IP address:

Default IP address: 192.168.1.168 (or by DHCP, if available)

User name: admin

Pass word: 9999

Connect to power (24 V AC): Connect to audio:

Alarm I/O connection:

Please refer to the following chapters in this user manual for further installation information and on

camera configurations.

Description

1

AC 24_1

2

GND

3

AC 24_2

Description

3

LINE_IN

2

GND

1

LINE_OUT

Description

1

ALARM_OUT_NO_1

7

ALARM_OUT_COM_2

2

ALARM_OUT_NC_1

8

GND

3

ALARM_OUT_COM_1

9

ALARM_IN_4

4

GND

10

ALARM_IN_3

5

ALARM_OUT_NO_2

11

ALARM_IN_2

6

ALARM_OUT_NC_2

12

ALARM_IN_1

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Part I: Camera connections, installation, technical specifications

1. General

1.1 Included items

1x IP camera SNC-8322I or SNC-8322HO

1x CD (IP-finder and user manual)

1x Quick installation guide

Additional item for SNC-8322I:

1x Ceiling bracket incl. 4x screws and anchors (for surface mount)

Additional items for SNC-8322HO:

1x Rubber (rain protection)

1x Lubricant

1.2 System requirements

To control the IP camera via the web browser, please ensure your PC has a good network

connection and meets the system requirements as described below.

Item

System requirement

PC

1. Intel® Pentium® M, 2.16 GHz or

Intel® Core

TM

2 Duo, 2.0 GHz

2. 2 GB RAM or more

Operating system

Windows VISTA, Windows XP, Windows 7

Web browser

Microsoft Internet Explorer 6.0 or higher

Firefox

Chrome

Network card

10Base-T (10 Mbps) or 100Base-TX (100 Mbps)

Viewer

ActiveX control plug-in for Microsoft Internet Explorer

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1.3 Dimensions

SNC-8322I:

SNC-8322HO:

All dimensions in mm. Drawings not true to scale.

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1.4 Connectors

On the camera you will find the following connectors:

SNC-8322I: SNC-8322HO:

A

RJ-45 connector

B

Alarm I/O

C

Power

D

Micro SD card slot

E

Reset to factory default:

Keep camera connected to power.

Use a pointed device to press onto the

reset button and hold it for approx. 1 sec.

Release the button and wait approx. 1 sec.

Press and hold the reset button for approx.

30 sec.

The camera is now restored to factory

default settings.

F

Audio I/O

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2. Camera installation

2.1 Ceiling mount (surface mount with supplied bracket)

1. When taking the speed dome out of the box, do not lift it by its housing top. The top is

not screwed tight and may come off when taking the dome out of the box, hence the

entire dome may fall down.

2. Take off the housing top and remove the transport

securing devices:

a. adhesive tape on lens

b. filling material on housing top’s inner side

c. lens cover

3. Drill 4 holes in the desired location on the ceiling and

insert the included anchors. You may use the bracket

as a drilling hole scheme. Please ensure that the

ceiling is strong enough to carry the weight of the

speed dome.

4. Lead the cables from the ceiling through the bracket.

5. Screw the bracket to the ceiling using the included screws. If these screws are not

suitable for your installation, please use other appropriate screws.

6. Connect the cables to the speed dome. If you don’t use PoE, a power adapter with

open cable ends is required (not included in the delivery). Use the included power

plug to connect the camera with the power adapter. Benutzen Sie den beiliegenden

Stromstecker, um die Kamera mit dem Netzteil zu verbinden. Connect the LAN cable

to the camera.

Note: The built-in heater of camera SNC-8322HO only operates when 24 V AC is

used (and not PoE).

7. Mount the speed dome to the ceiling bracket. Turn the dome a bit until the fixing

screw is in the right position and you can screw it tight to the bracket.

8. Put the housing top back on and screw it tight

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2.2 Connect to power

To connect the camera to power, please use a 24 V AC power adapter with open cable ends

and the included power plug (also see chapter „1.4 Connectors“).

Connect the Ethernet cable to the cameras PoE port and plug the other end of the cable into

a PoE switch.

Note:

When using PoE, please only use a PoE + power adapter (IEEE 802.3at) which has at least

the same power consumption as the speed dome.

2.3 Connect Ethernet cable

The use of a CAT5 Ethernet cable is recommended for network connections. To have the

best transmission quality, the cable length should not exceed 100 m. Connect one end of the

Ethernet cable to the RJ-45 connector of the IP camera and the other end of the cable to the

network switch or PC.

Note:

In some cases you may need to use an Ethernet crossover cable when connecting the IP

camera directly to the PC.

Check the status of the link indicator and activity indicator LEDs. If the LEDs are unlit, please

check the LAN connection.

Green: Indicates network connection.

Orange: Light flashes for network activity indication.

Description

1

AC 24_1

2

GND

3

AC 24_2

AUTO

IRIS

1 2 3 4

I/O

NETWORK

DC12V

LINE

LINE IN

MIC IN

OUT

VIDEO

DC

RESET

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2.4 Connect alarm I/O

The camera is equipped with alarm inputs and outputs for alarm application. Please refer to

the alarm pin definition below to connect the alarm devices to the camera if needed.

Description

1

ALARM_OUT_NO_1

7

ALARM_OUT_COM_2

2

ALARM_OUT_NC_1

8

GND

3

ALARM_OUT_COM_1

9

ALARM_IN_4

4

GND

10

ALARM_IN_3

5

ALARM_OUT_NO_2

11

ALARM_IN_2

6

ALARM_OUT_NC_2

12

ALARM_IN_1

2.5 Connect to audio

2.6 Only for SNC-8322HO: Built-in heater

Camera SNC-8322HO is equipped with a built-in heater.

Please note that the heater only works if the camera is powered by 24 V AC.

The heater doesn’t operate if PoE is used.

Description

3

LINE_IN

2

GND

1

LINE_OUT

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3. Software installations

3.1 Access the camera: Install SanWebAX software

For initial access to the IP camera, the client program “SanWebAX” will automatically be

installed on your PC when connecting to the IP camera.

If the web browser doesn’t allow SanWebAX installation, please check the Internet security

settings or ActiveX controls and plug-in settings (also see chapter “Appendix: Internet

security setup”) to continue the process.

The information bar (just below the URL bar) may come out and ask for permission to install

the ActiveX Control for displaying video in browser. Right-click on the information bar and

select <Install ActiveX Control…> to allow the installation.

3.2 Software/firmware update

We aim at delivering our products with the most up-to-date firmware version.

However, it might be possible that a new firmware version becomes available between the

date of production and the date of delivery.

Hence we recommend to check whether an updated version is available before you install

and start the device.

The latest firmware versions for SANTEC products are available at:

Note:

Prior to installing a new firmware version, please check if this is really required for your

device. If you use a camera, the currently installed firmware version number is displayed

underneath the live view picture.

We do not assume any liability for any device failures that might occur due to improper

firmware update installations.

http://80.149.80.149/adm

User name: firmware

Password: santec

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4. Video resolution setup

4.1 Define settings

Users can setup the video resolution on the video format page using the user-friendly

browser-based configuration interface.

The video format can be found under this path: Streaming > Video format

Click on <Save> to confirm the settings.

Further explanations on the video format can be found in chapter “2.4.1 Video format”.

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4.2 Video formats

In the video resolution section, select your preferred resolution. The available video

resolutions for MJPEG and H.264 format include the following

2 MP real time / 5MP quad streams:

H.264-1

H.264-2

H.264-3

H.264-4 / MJPEG

2592 x 1944 (12 fps)

720 x 480 (12 fps)

352 x 240 (12 fps)

640 x 480 (12 fps)

352 x 240 (12 fps)

640 x 480 (12 fps)

352 x 240 (12 fps)

2048 x 1536 (15 fps)

1280 x 720 (15 fps)

720 x 480 (15 fps)

640 x 480 (15 fps)

352 x 240 (15 fps)

640 x 480 (15 fps)

352 x 240 (15 fps)

800 x 600 (15 fps)

720 x 480 (15 fps)

640 x 480 (15 fps)

352 x 240 (15 fps)

720 x 480 (15 fps)

640 x 480 (15 fps)

352 x 240 (15 fps)

640 x 480 (15 fps)

352 x 240 (15 fps)

720 x 480 (15 fps)

640 x 480 (15 fps)

352 x 240 (15 fps)

640 x 480 (15 fps)

352 x 240 (15 fps)

640 x 480 (15 fps)

352 x 240 (15 fps)

* For 5 MP models only.

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H.264-1

H.264-2

H.264-3

H.264-4 / MJPEG

1920 x 1080 (15 fps)

1280 x 1024 (15 fps)

1280 x 720 (15 fps)

720 x 480 (15 fps)

640 x 480 (15 fps)

352 x 240 (30 fps)

800 x 600 (15 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

800 x 600 (30 fps)

352 x 240 (30 fps)

720 x 480 (15 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

1280 x 720 (15 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

800 x 600 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

1280 x 720 (30 fps)

720 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

1024 x 768 (15 fps)

800 x 600 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

1024 x 768 (30 fps)

800 x 600 (30 fps)

352 x 240 (30 fps)

720 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

800 x 600 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

1920 x 1080 (30 fps)

352 x 240 (30 fps)

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H.264-1

H.264-2

H.264-3

H.264-4 / MJPEG

1280 x 1024 (15 fps)

1280 x 720 (15 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

1280 x 720 (30 fps)

352 x 240 (30 fps)

800 x 600 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

1280 x 1024 (30 fps)

720 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

1280 x 720 (15 fps)

1280 x 720 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

1280 x 720 (30 fps)

800 x 600 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

1024 x 768 (30 fps)

800 x 600 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

800 x 600 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

1280 x 1024 (30 fps)

1024 x 768 (30 fps)

352 x 240 (30 fps)

800 x 600 (30 fps)

352 x 240 (30 fps)

720 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

1280 x 720 (15 fps)

1280 x 720 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

1280 x 720 (30 fps)

352 x 240 (30 fps)

800 x 600 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

1024 x 768 (30 fps)

800 x 600 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

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H.264-1

H.264-2

H.264-3

H.264-4 / MJPEG

1280 x 720 (30 fps)

800 x 600 (30 fps)

352 x 240 (30 fps)

720 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

1024 x 768 (30 fps)

800 x 600 (30 fps)

352 x 240 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

800 x 600 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

1024 x 768 (30 fps)

800 x 600 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

800 x 600 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

720 x 480 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

640 x 480 (30 fps)

352 x 240 (30 fps)

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