DETEWE OPENPHONE 65 User manual

Category
Telephones
Type
User manual

This manual is also suitable for

OpenPhone
61, 63, 65
on the OpenCom 1000/1010
Communications System
User’s Guide
Many thanks for choosing this
DeTeWe product. It satisfies the
demands for highest quality and is
also characterised by its superior
design.
The following user guide will assist
you in using your OpenPhone 61, 63
or 65 and provide answers to all
your most important questions. If
you should require further informa-
tion, please first contact the person
responsible for your system or your
dealer.
The OpenPhone 61, 63 and 65
in the OpenCom 1000/1010
Communications System 5
The OpenPhone 65 6
The OpenPhone 63 6
The OpenPhone 61 6
The Design of Your Telephone 7
Using Your Telephone 7
Safety Precautions 7
Installation Site 7
Cleaning Your Telephone 8
Adjusting the Inclination 8
Wall Mounting 8
Labelling Keys 9
The IP Version 9
Accessories 10
Key Programming 11
Alphanumeric Keypad 11
MenuCard Key 11
Info Key 11
ABC Key 12
Arrow Key 12
OK Key 12
Redial Key 12
Enquiry Key 12
Hands-free Key 12
Disconnect Key 12
Mute Key 12
C-key 12
Plus/Minus Key 12
ESC Key 13
Programmable Keys with an
LED Display 13
Internal / External Key 13
Multiple Key 13
“Team” Direct Call Key 14
Direct Call Key with Signalling 14
“Partner” Direct Call Key 14
1
Inhaltsverzeichnis
Display and MenuCards 15
Info Line(s) 15
Key Lines 15
MenuCard Display 16
Invoking MenuCards and
Selecting List Entries 16
Invoking MenuCards Using Keys 17
Selecting Items from
MenuCard Lists 17
Characteristics of Settings
Screens 18
Quick Change 18
Entering and Deleting Digits 18
Deleting Lists 19
Entering Texts 19
Automatic Fade-out 19
Using the Add-on Keypad
Module 20
Description 20
Selecting the Function Level 20
Using the Keys 20
Telephoning 22
General Information 22
Internal and External Telephone
Numbers 22
Signalling on the Call Keys 22
Seizing an External Line
Manually or Automatically 22
Seizing a Line with
Destination Keys 22
Seizing a Line with the Direct
Call Key with Signalling 23
Seizing a Line Using the “Team”
Direct Call Key 23
Multiple Calls 23
En-bloc Dialling /
On-hook dialling 23
DTMF Post-dialling /
Touch-tone Dialling 24
Welcome to DeTeWe
The person responsible for the sys-
tem is:
Name: .....................................................
Telephone: ............................................
3
Inhaltsverzeichnis
Muting 24
Displaying Call Costs and
Call Duration 24
Adjusting the Volume with the
Plus/Minus Key 24
Redialling 25
Hands-free / Open Listening 25
Using the Handset 25
Initiating Hands-free Calls 25
State-dependent MenuCards 25
“Actions” MenuCard in the
Idle State 26
Making External / Internal Calls 27
Making Internal Calls on a
Telephone with an Internal
Preferred Key 27
Making External Calls on a
Telephone with an Internal
Preferred Key 27
Making External Calls on a
Telephone with an External
Preferred Key 27
Making Internal Calls on a
Telephone with an External
Preferred Key 27
Telephoning with the aid of
DESTINATION Keys 27
Terminating Calls 27
“Actions” MenuCard during a
Conversation 28
“Actions” MenuCard on Busy 28
“Actions” MenuCard while a
Call Is Being Signalled 28
Accepting Calls 30
By Lifting the Handset or
Pressing a Key 30
Calls during a Conversation 30
“Actions” MenuCard for
Incoming Calls 31
2
Inhaltsverzeichnis
“Actions” MenuCard when
Dialling 31
Enquiry, Toggling, Transferring
and Conference Calls 31
Enquiry / Toggling Calls with
the R-key or another Call Key 31
Transferring an Internal / External
call to an Internal Subscriber 32
Transferring an External Call
to an External Subscriber 32
“Actions” MenuCard for
Subscribers on Hold 33
Internal / External Three-party
Conferences 33
During the Conference 34
Special Calls / Conversations 34
Doorbell / Intercom Calls 34
Announcements 34
Answering Callbacks 35
Telephoning from the
Telephone Book 35
The Telephone Book 35
The “Telephone Book” MenuCard 35
TOP TEAM Function 36
BROKER’S TEAM Function 37
PARALLEL TEAM Function 38
EXECUTIVE-SECRETARY Function 40
Features and MenuCards 42
Feature Settings Variants 42
Using MenuCards 42
Using Programmed Keys 42
Main Menu 43
“Main Menu” MenuCard 43
“Calls” MenuCard 44
“Call Diverted” MenuCard 46
“Messages” MenuCard 48
“Settings” MenuCard 49
“Protection” MenuCard 51
“Connections” MenuCard 53
“Special Functions” MenuCard 56
“Central Config.” MenuCard 56
System Service 56
Subscriber Service 58
Quick Menus 60
“Info” MenuCard 60
“Active Features” MenuCard 60
“Prog. Call Key” MenuCard 61
Programming Keys 63
Programming DESTINATION Keys 63
Programming Functions 63
Appendix 66
Care and Maintenance 66
Declaration of Conformity 68
Main Menu 71
Index of Key Words 72
4 5
Please familiarise yourself with the
features of your telephone. You will
discover many new functions which
facilitate communication and
organisation.
OpenPhone 61, 63 und 65
in the OpenCom 1000/1010
Communications System
General Information
The OpenPhone 61, 63 and 65 are
corded system telephones that you
can operate on your OpenCom
1000/1010 communications system.
The innovative MenuCard display
enables simple operation of your
telephone and speedy access to the
wide variety of functions and fea-
tures on your system. All of the sys-
tem telephones have the same
functionality, the only differences
being the size of the display and the
number of programmable keys. In
addition, the OpenPhone 65 can be
expanded by extra display-support-
ed keypads.
The OpenPhone 63 and 65 can be
fitted with various adapters to meet
a wide range of specific require-
ments.
Safety Precautions
Do not open the telephone (or
any of the connected acces-
sories), as this may expose you
to dangerous electric current.
Always get the customer service
department to carry out any
repairs that may be necessary.
Do not allow the telephone and
accessories to come into con-
tact with water or chemicals.
Only use the adapters provided
(where necessary).
Do not use adapters that are
visibly damaged (e.g. cracks or
splits in the casing).
Installation Site
Do not install the telephone or
accessories in the vicinity of
water, damp or humid areas
heat sources or direct sunlight
unventilated areas
7
The Design of Your Telephone
Using Your Telephone
6
The Design of Your Telephone
Using Your Telephone
Anklopfen Rückruf Rufumleitung Anrufschutz Sekretariat
Herrmann
devices generating strong mag-
netic fields, electrical devices,
fluorescent lamps, computers,
radios or television sets
dusty areas and areas exposed
to vibrations, tremors or
extreme temperature fluctua-
tions.
Place the telephone on a non-slip
surface. The surface finish of your
furniture may affect the feet of your
telephone, softening them and
causing them to leave undesirable
marks on your furniture.
16:30
23.05.2001
Bachmann
Blockwahl
Konferenz
Anklopfen
Rückruf
Rufumleitung
Anrufschutz
Sekretariat
Voice Mail
OpenPhone 61
OpenPhone 63
OpenPhone 65

Anklopfen
Rückruf
Rufumleitung
Anrufschutz
Sekretariat
Herrmann
Blockwahl
Konferenz
Interngespräch 01:57
9
The Design of Your Telephone
Using Your Telephone
8
it upside down and then replace it
again (2).
For wall mounting, two drill holes
are required in the wall at the fol-
lowing distance apart:
Telephone Distance
OpenPhone 61 155 mm
OpenPhone 63 155 mm
OpenPhone 65 184 mm
Cleaning Your Telephone
Simply wipe your telephone with a
slightly damp or anti-static cloth.
Never use a dry cloth or a cleaning
agent.
Adjusting the Inclination
Pull out the feet (1) and turn them
forwards or backwards (2) - two lev-
els are possible. Then push the feet
back in (3).
Wall Mounting
To mount your phone on the wall,
please remove the feet by pulling
them out sideways, then insert
them into the recesses on the base
of the telephone so that it later
hangs flush with the wall. Use a
screwdriver to lift the holding clip
(1) for the handset from its slot, turn
The Design of Your Telephone
Using Your Telephone
1
2
3
1
2
3
In each hole, insert a wall plug and
then screw in a 6mm screw so that
the head of the screw protrudes
approx 2.5 – 3mm from the wall.
Mount the telephone on the screws.
Labelling the Keys
The keys assigned to the display are
automatically or manually labelled
during programming. The text then
appears in the display. If keys have
not been programmed, then no text
is displayed.
On the OpenPhone 61 and 63 there
are five additional programmable
keys without display support.
To label the insert proceed as fol-
lows:
Press the bottom part of the cover
(1) and push it slightly downwards
(2). The upper part of the cover will
then lift up and you can remove this
and the labelling strip. To replace
the cover, place it in the slot, then
press it down before pushing it up
until the holding clips click into
place.
The IP Version
The IP version of the telephone also
has a power socket and two RJ-45
sockets.
Please insert the plug of the power
supply cable in the corresponding
socket of your telephone. Use the RJ-
45 socket labelled “LAN” to connect
to your network and the RJ-45 sock-
et labelled “PC” to connect to your
PC.
11
The Design of Your Telephone
Key Programming
10
The Design of Your Telephone
Using Your Telephone
Accessories
On the back of the telephone you
will find one (OpenPhone 63) or two
(OpenPhone 65) sockets to which
various add-ons and accessories can
be connected, either directly or via
various adapters, viz.:
ISDN adapter for connecting
ISDN terminals (only terminals
with their own power supplies).
Upx adapter for operating an
additional OpenPhone 61, 63 or
65 on the same line.
Accessories adapter for con-
necting a second receiver, a sec-
ond handset, an external micro-
phone, a headset, a loudspeak-
er, a “door busy” indicator, a
doorbell contact or a recording
device.
a/b adapter for operating an
analogue terminal on the same
line.
Power adapter in the event of
the power supply being poor.
V.24 adapter enables connec-
tion to a PC for the use of CTI
solutions and printers. Please
consult the section entitled
“Connecting and Using Acces-
sories” in the system’s “Mount-
ing and Commissioning“ guide.
Note: The IP versions do not support
the power adapter.
Key Programming
Note: some of the keys have dual
functionality, i.e. they trigger differ-
ent functions depending on
whether the key press is
short or
long.
The MenuCards outlined below are
display screens which appear,
enabling you to set features and
functions. More detailed informa-
tion can be found in the section
entitled “Display and MenuCards”.
Alphanumeric
Keypad
This is for selecting telephone num-
bers or entering text. Not all the
available letters and special charac-
ters are printed on the keys. For
more information, please consult
the section entitled “Entering Texts”
on page 19.
m MenuCard Key
This key displays the MenuCards. A
short key press shows a selection of
the features that can be used in the
current telephone state (e.g. during
a call). A
long key press shows the
MenuCard for the main menu with
all the available settings.
i Info Key
When you press this key briefly, it
displays a MenuCard showing any
incoming calls, e-mails and text
messages. The key’s LED flashes
slowly if any of these have been
received.
A
long key press displays a Menu-
Card showing a list of active fea-
tures limiting the availability of the
telephone (e.g. active call blocking).
The key's active LED signals this
state.
13
The Design of Your Telephone
Key Programming
12
The Design of Your Telephone
Key Programming
a ABC Key
This opens the MenuCard for the
telephone book when you press the
key
briefly. A long key press pro-
vides a list of the display languages
that can be set.
p Arrow Key
This key enables you to scroll
through the MenuCards.
o OK Key
This confirms the selection in the
MenuCards.
w Redial Key
This opens a MenuCard with a list of
the last ten telephone numbers
dialled.
r Enquiry Key
This initiates an enquiry call.
f Hands-free Key
The hands-free key enables you to
make calls using the microphone
and/or the loudspeaker (with an
LED), keeping your hands free for
making notes, for example.
t Disconnect Key
This terminates an active connec-
tion.
s Mute Key
This switches the microphone in the
handset or the telephone off (comes
with an LED).
c C-key
This key deletes characters to the
left of the cursor or list entries in the
menu when you press the key
briefly. A long key press deletes the
whole line.
+ Plus/Minus Key
This has various functions. Depend-
ing on the current state of the
device, it adjusts:
the volume of the loudspeaker
during hands-free operation,
the volume during calls using
the handset,
the ringer volume for signalling
incoming calls,
it sets the display contrast in
the idle state,
Free keys can be recognised by the
lack of a label in the display.
g Internal / External Key
These keys can be used to make and
accept internal and external calls.
Each key has its own telephone
number. One of these keys
(depending on your configuration)
is seized when you go off hook.
g Multiple Key
Calls for another team partner are
signalled to you simultaneously on
the MULTIPLE INTERNAL key. You
can thus take calls for a partner.
These keys also allow you to make
calls (but thereby also block the
partner's telephone number). Calls
on external lines are signalled on
the EXTERNAL keys. At the same
time, the call is also signalled on the
MULTIPLE EXTERNAL keys of the
team member. Any team member
can also make external calls using
this key.
it toggles features (switches
features on/off) quickly,
it changes the ringer pitch and
the melody in the menu, and
it moves the cursor when enter-
ing telephone numbers or text.
e ESC Key
This exits an input screen without
changing its contents and returns to
the previous (higher) level in the
menu structure.
g Programmable Keys
with an LED Display
The keys are defined when your
communications system is config-
ured.
The keys can be programmed with
telephone numbers (destinations)
or features:
•A
short key press carries out
dialling or the programmed fea-
ture.
•A
long key press can be used to
program the key via a Menu-
Card (see the section entitled
“Programming Keys”).
15
The Design of Your Telephone
Display and MenuCards
Info Line(s)
The first line of the display (the sec-
ond one on the OpenPhone 65)
shows additional current informa-
tion.
There is no defined info line on the
OpenPhone 61. The single line of
the display is used to show informa-
tion when required by the current
state.
In the idle state, the following infor-
mation is displayed in turn when
you press the okey:
the terminal’s telephone number
and the time,
activated room monitoring,
restricted subscriber rights (acti-
vated by the VTel),
any callback requests, and
•the current call variant.
On the OpenPhone 65, the second
info line shows the day of the week
and the date.
In the connection state, the current
call-charge counter (where active) or
the duration of the call and notes are
displayed. In the enquiry state, the
telephone number of the enquiry call
you dialled is displayed.
Key Lines
The display next to the keys is allo-
cated to these, line by line. Depend-
ing on the key type, the display
texts listed below are shown.
Note: Call and busy states are repre-
sented on the call keys by additional
symbols. Please refer to the section
entitled “
Telephoning”.
Note: The OpenPhone 61 does not
have defined key lines. The single
line of the display is used to show
information about keys when
required by the current state.
1 Call key in the idle state:
The internal telephone number
or a manually-entered text
2 Call key in the dialling or con-
nection state:
The number dialled or the name
of the subscriber called (if this is
in the telephone book)
3 A destination key programmed
with a name:
If no name was entered when
programming, then the pro-
grammed telephone number
will appear instead.
Display and MenuCards
14
The Design of Your Telephone
Key Programming
g “Team” Direct Call Key
The “Team” direct call key indicates
whether the other team member is
busy or is being called. This allows
you to take calls for other team
members. In addition, you can use
these keys to call other team mem-
bers directly by just pressing the
key.
g Direct Call Key with
Signalling
Direct call keys with signalling,
which contain a display, can be pro-
grammed by you with an internal or
external telephone number. This is
then dialled by pressing that key.
The display indicates whether the
other internal subscriber is busy or
available, or, in the case of external
telephone numbers, whether an
external line is still available.
g “Partner” Direct Call
Key
By pressing the “Partner” direct call
key, you can call another member of
your team. Your partner also has a
key with which to reach you. The
key indicates whether the line is
busy or free. Calls can be made even
if the partner is busy.
1716
The Design of Your Telephone
Display and MenuCards
Arrow key Scrolling through the MenuCard lists and selecting
p items in them is done using the arrow keys. If the list is
longer than the display screen, then this is indicated by
an arrow in the bottom right-hand corner. If you scroll
down, an arrow appears in the top right-hand corner.
Numeric keys Selecting from the menu can also be done by entering
the digit that appears in front of the feature. Pressing
the OK key confirms the selection or setting.
Depending on the feature, this is either carried out and
the MenuCard is then closed or additional settings
screens are displayed.
ESC key,
short press Ends the selection or entry without saving any changes
e and returns to the previous (higher) level in the menu
structure.
ESC key,
long press Exits the MenuCard without saving any changes (this
e can also be done by pressing the key used to invoke
the MenuCard). If the menu was open (e.g. internal /
external option), this allows you to exit the MenuCard
display.
Selecting Items from MenuCard Lists
The Design of Your Telephone
Display and MenuCards
4
A programmed function key:
The name of the feature with
additional information
5 A call key in the call state:
The caller’s telephone number
(if transmitted) or name (if this
is in the telephone book).
MenuCard Display
As with a PC, all telephone and sys-
tem features are controlled by
means of screens that are opened
on your display. These screens
resemble index cards and are know
as MenuCards.
The uppermost line of a MenuCard
contains the name of the menu or
the name of the selected feature.
The following lines contain the fea-
tures you can select or lists of
names or telephone numbers.
You press various keys to invoke the
MenuCards. Please refer to the sec-
tion entitled “Key Programming”
above for more details.
When a MenuCard is displayed, it
partially covers the key lines.
Despite this, it is still possible to
carry out all the functions assigned
to the keys (e.g. to accept a call on a
call key).
MenuCards can be overlaid with
other screens for making entries
(e.g. a telephone number).
Invoking MenuCards and
Selecting List Items
Use one of the keys described in the
section on key programming in
order to invoke a MenuCard (please
see the table entitled “
Invoking
MenuCards Using Keys
” below).
Please note the difference between
short and long key presses. The
selection of items from a list is
described in the table entitled
Selecting Items from MenuCard
Lists
” below.
101
inte
Actions
1Pick-up
2Dir. pick-up
3Announcement
101
inte
Actions
2Dir. pick-up
3Announcement
4Notes
Dest:
Key short long MenuCard
MenuCard key x Depends on state of the phone
m x Main Menu
Info key x Info / current messages
i x Active features
ABC key x Telephone book
a x Language setting (display)
Redial key x x Numbers stored for redialling
w
Call key x Set key
g
Programmable key x Program key
g
Invoking MenuCards Using Keys
1918
The Design of Your Telephone
Display and MenuCards
Deleting Lists
In displayed lists (e.g. call lists), a
short press of the C-key c
deletes individual entries.
Entering Texts
In input lines for text, the numerical
keypad automatically switches to
the entry of letters. You can enter
the following characters by repeat-
edly pressing the number keys:
Key Character
1 1?!,.:” ‘
2 ABC2ÄÅÀÁÃÆÇ
3 DEF3ÈÉÊË
4 GHI4Ì Í Î Ï
5 JKL5
6 MNO6ÑÖÒÓÔÕØ
7 PQRS7ß
8 TUV8ÜÙÚÛ
9 WXYZ9
0 0 (blank)@$&
* *-+=~<>^%
# #(){}[]/ \
The input position moves automati-
cally if you pause briefly between
your input or enter a new character.
When you are entering text, the first
character is automatically upper
case and the subsequent characters
are lower case. A
long key press
switches between upper and lower
case.
You can use the plus/minus key
+ to move the cursor. Input is
always made to the immediate left
of the cursor position. A
short press
of the C-key c deletes individ-
ual digits/characters, whereas a
long press deletes the entire entry.
Automatic Fade-out
MenuCards fade out automatically
under the following conditions:
after 15 seconds of being dis-
played
if you receive a call in the idle or
connection state and accept it
by lifting the handset or press-
ing a key
if you input characters/digits in
the connection state that
require a new, connection-
dependent MenuCard (e.g. you
press the R-key to initiate an
enquiry call; see “Telephoning”).
The Design of Your Telephone
Display and MenuCards
Characteristics of Set-
tings Screens
Three dots following a MenuCard
item mean that after you have
pressed the OK key o , you can
then select further options.
You can key these entries or
changes (e.g. for a telephone num-
ber) directly into an input line. The
cursor indicates the point at which
your input is made or a character
deleted. Pressing the OK key o
or scrolling further with the arrow
keys saves the entries.
Quick Change
“+” in front of the feature name
indicates it is on and “-” indicates it
is off.
You can use the plus/minus key
+ to toggle between states, i.e.
to change to the other state on each
press, or you can use the OK key to
move on to the settings screen.
Entering and Deleting
Digits
If the numerical input is longer than
the display field, the digits are
pushed to the left out of the visible
area.
Using the plus/minus key +
you can move the cursor to display
the digits that were previously hid-
den. Input is always made to the
immediate left of the cursor posi-
tion. A
short press of the C-key
c deletes individual digits,
whereas a
long press key deletes
the entire entry.
You can also interrupt your entry
with a
short press of the MenuCard
key m , which moves the current
display into the background. Press-
ing the key again brings it back into
the foreground.
101
inte
Dest.:
Int. & ext.calls
on
off
101
inte
Divert phone
1 -Immediate
...
2-After time
...
3-Busy
...
101
inte
Dest.:4528
Int. & ext.calls
on
off
2120
The Design of Your Telephone
Using the Add-on Keypad Module
All MenuCard displays related to the
keys of an add-on module are
shown in the display of the basic
device.
The Design of Your Telephone
Using the Add-on Keypad Module
if you press a key that invokes a
MenuCard other than the one
displayed. All input that you
saved while the MenuCard was
open remains intact when you
exit the menu.
Description
The add-on keypad module for the
OpenPhone 65
Up to three add-on keypad modules
with a display can be added to the
OpenPhone 65. Each module has
Using the Add-on Keypad Module
Pick-up
Diversion
Secretary
Announcement
Voice Mail
Miller
Walker
Carter
Smith
Smith
:1
ten keys that are assigned to the
corresponding display lines. The
keys can be allocated at three levels,
thereby providing you with 30 ran-
domly programmable memory loca-
tions for destinations and functions
for each module. Additional call
keys can only be programmed at
the first level.
Selecting the Function
Level
You switch levels by using the level
key at the lower right of the
display. The symbols in the upper-
most line of the display tell you
which level is set.
Using the Keys
Before programming a key, you
must always select the desired level.
23
Telephoning
General Information
Seizing a Line Using the
Direct Call Key with Sig-
nalling
Direct call keys with signalling can
be configured on your telephone.
You can also program direct call
keys with signalling with telephone
numbers. In contrast to the DESTI-
NATION key, the busy state of the
destination or line is displayed on
the direct call key with signalling.
Dialling via the direct call keys with
signalling is the same as entering a
telephone number.
For all the procedures in this section
therefore, you can activate a direct
call key with signalling instead of
entering a telephone number
Seizing a Line Using the
“Team” Direct Call Key
“Team” direct call keys can be con-
figured on your telephone. You can
also program “Team” direct call keys
with internal telephone numbers.
Using a “Team” key, you can call the
programmed destination directly. In
addition, calls for the other tele-
phone number and the busy state
of the other telephone are signalled.
Multiple Calls
If you receive several calls simulta-
neously, these are signalled by
flashing LEDs on the corresponding
call keys. You can press the desired
call key without going off-hook.
Your telephone is then switched to
hands-free/open listening mode
and you are immediately connected
with the caller.
En-bloc Dialling/ On-hook
Dialling
If you have activated the menu item
En-bloc dialling” in the “Settings
MenuCard, you can enter telephone
numbers (and correct or add digits
to them if necessary) without lifting
the handset. The number is dis-
played in the info line. Entries in the
redial list, the call list and the tele-
phone book which are selected with
o also appear in the info line
first. After you have gone off-hook,
press the hands-free key f or a
call key g to dial the number.
If en-bloc dialling is deactivated, the
telephone automatically goes into
the hands-free mode (if it is on-
hook) as soon as you enter a tele-
phone number. This number is
dialled immediately.
22
Telephoning
General Information
Internal and External
Telephone Numbers
The internal telephone number of
your telephone is assigned when
your telephone system is config-
ured.
Signalling on the Call
Keys
The LEDs and symbols on the call
keys signal the following states:
First call LED flashes rapidly
© Bell flashes rapid-
ly
Further calls LED flashes rapidly
© Bell on
Key seized LED on
π Arrow on
Call held LED flashes slowly
π Arrow flashes
slowly
Seizing an External Line
Manually or Automatical-
ly
You can configure the preferred set-
ting for every telephone.
Automatic external seizure: if your
telephone is set to automatic exter-
nal (trunk) line seizure, your EXTER-
NAL key is automatically seized
when you lift the handset. You will
then hear the external dialling tone
and can dial an external telephone
number right away. Use this setting
if you mainly make external calls.
Manual external seizure: if your
telephone is set to manual external
(trunk) line seizure, your INTERNAL
key is automatically seized when
you lift the handset and you can dial
an internal number right away. Use
this setting if you mainly make
internal calls.
The setting you prefer to use can be
configured by the Customer Service
Department on request.
Seizing a Line Using Des-
tination Keys
Dialling with the aid of DESTINA-
TION keys is the same as entering a
telephone number. For all the pro-
cedures in this section, therefore,
you can use a DESTINATION key
instead of entering a telephone
number.
Telephoning
General Information
2524
Telephoning
General Information
Redialling
By pressing the redial key w you
invoke a MenuCard with the last ten
telephone numbers dialled (with
the most recent entry at the top). If
a telephone number is also in the
telephone book or list of names of
your system, the corresponding
name will appear. Select the entry
you want and confirm your choice
by pressing o , the hands-free
key f, a call key
g or by lifting
the handset.
Conversely, you can seize a line by
pressing the handset, hands-free or
call key, then press the redial key,
select a telephone number and initi-
ate dialling by pressing o.
Hands-free / Open Listen-
ing
During hands-free calls, the handset
is on-hook. You hear the caller over
the loudspeaker and speak into the
microphone of the handset
(although this is on hook). In the
case of open listening, the loud-
speaker is switched on in addition
to your handset. The OpenPhone 61
only supports open listening.
Using the Handset
To switch the open-listening func-
tion on or off, press the hands-free
key f. To switch to hands-free
mode, hold down the hands-free
key and replace the handset.
Initiating Hands-free Calls
Press the hands-free key f
without lifting the handset. You end
the call by pressing the hands-free
key again.
State-dependent Menu-
Cards
A short press of the MenuCard key
m invokes state-dependent
MenuCards. The features that can
be activated in this state are dis-
played.
The state-dependent MenuCards
are depicted at the end of their
respective sections below.
Note: features are normally only dis-
played when you can actually acti-
vate them.
Telephoning
General Information
DTMF Post-dialling /
Dialling
By activating touch-tone dialling
(also called DTMF dialling), you can
use special services, e.g. remote
access of an answerphone, use of a
voicebox or make a city call. You
activate touch-tone dialling in the
“Actions” MenuCard during a con-
versation and deactivate it by invok-
ing the menu item again or by ter-
minating the call. If you often post-
dial digits using touch-tone dialling,
then you can set your telephone to
switch over automatically.
Muting
By pressing the mute key s you
switch off the microphone during a
call; the party you have been talking
with can then no longer hear you.
Pressing the key again switches the
microphone back on. An LED is illu-
minated to indicate that muting is
off.
Displaying Call Cost and
Call Duration
Providing your telephone company
transmits call-charge information,
you can view the current cost of
manually-dialled external calls in
the info line during or after the call.
You can use the menu item
Cost/duration” in the “Settings
MenuCard to switch this off or to
display the call duration.
Adjusting the Volume
with the Plus/Minus Key
+
During open listening / hands-free
operation, the plus/minus key
adjusts the loudspeaker volume. If
you are using the handset, this key
adjusts the receiver volume, while if
a call is being signalled, it adjusts
the ringer volume. When the tele-
phone is in the idle state again, the
plus/minus key adjusts the display
contrast.
101
Baker
Handset
2726
Telephoning
Making External / Internal Calls
Making an Internal Call on
a Telephone with an Inter-
nal Preferred Key
A Lift the handset (in which case
your call key or INTERNAL key is
seized) or
g press the desired call key or INTER-
NAL key (in hands-free mode).
Z Dial the internal telephone num-
ber.
Making an External Call on
a Telephone with an Inter-
nal Preferred Key
A Lift the handset (your call key or
INTERNAL key is seized) or
g press the desired call key or
EXTERNAL key (in hands-free mode).
Z Dial the external telephone num-
ber without using the external line
access code.
Making an External Call on
a Telephone with an Exter-
nal Preferred Key
A Lift the handset (your call key or
EXTERNAL key is seized) or
g press the desired call key or
EXTERNAL key (in hands-free mode).
Z Dial the external telephone num-
ber without using the external line
access code.
Making an Internal Call on
a Telephone with an Exter-
nal Preferred Key
A Lift the handset (your call key or
EXTERNAL key is seized), then
g press the desired INTERNAL key.
Z Dial the internal telephone num-
ber.
Telephoning with the aid of
DESTINATION Keys
You can program telephone num-
bers to programmable keys. To dial,
simply press the destination key g.
This seizes your call key.
Terminating Calls
You can terminate calls by replacing
the handset, by pressing the discon-
nect key t or by pressing the
hands-free key f during hands-
free operation.
Telephoning
General Information
“Actions” MenuCard in
the Idle State
Press the MenuCard key m
briefly, then select …
Paging: you acknowledge the pag-
ing message that previously
appeared on your display.
Pick-up: if your telephone belongs
to a pick-up group, you can take
calls made to any telephones in this
group.
Dir. pick-up: after entering the tele-
phone number, you take a call
made to any other telephone. If the
other telephone is already in the call
state you can pick up the call if you
have corresponding authorisation.
Please note that you cannot pick up
calls made to the “Partner” direct
call key. (If your team has been con-
figured accordingly, however, you
can pick up such calls within the
team using the corresponding
“Partner” key.)
Announcement: after entering the
telephone number, you can initiate
an announcement to another sys-
tem telephone.
Notes: Make a note of a telephone
number and a name or dial a tele-
phone number you have already
noted.
Last call costs: you see the cost of
the last call.
Main menu: this opens the Main
menu; see the section entitled
“Main Menu” for more details. You
can also do this by means of a long
press of the MenuCard key m .
WAP portal: you can access WAP
(WML) pages in the Internet using
URLs preset by the system adminis-
trator or you can enter a URL your-
self.
Making External / Internal Calls
29
Telephoning
Making External / Internal Calls
28
Telephoning
“Actions” MenuCard dur-
ing a Conversation
(connection without call holding)
Press the MenuCard key m
briefly, then select …
Paging: you acknowledge the pag-
ing message that previously
appeared on your display.
Team hold: if a call is to be contin-
ued on a different telephone in a
team, you can press “Team hold” to
invoke an automatic hold recall to
the team members.
DTMF post dial...: this switches over
to DTMF post-dialling.
Notes: make a note of a telephone
number and a name or dial a tele-
phone number you have already
noted.
WAP portal: you can access WAP
(WML) pages in the Internet using
URLs preset by the system adminis-
trator or you can enter a URL your-
self.
“Actions” MenuCard on
Busy
If the subscriber is busy, press the
MenuCard key m
briefly, then
select …
Paging: you acknowledge the pag-
ing message that previously
appeared on your display.
Dir. pick-up: after entering the tele-
phone number, you take a call
made to any other telephone. If the
other telephone is already in the call
state you can pick up the call if you
have corresponding authorisation.
Intrusion on/off: you intrude on an
active call but can only be heard by
the subscriber you called. This sub-
scriber remains connected to the
person to whom they were original-
ly speaking.
Callback: as soon as the subscriber is
free again, the callback will be acti-
vated.
Call waiting: the busy subscriber
hears a discreet signal (“knock”)
during the conversation.
Override blocking: your call is sig-
nalled on the called subscriber’s
telephone even if call blocking is
active.
WAP portal: you can access WAP
(WML) pages in the Internet using
URLs preset by the system adminis-
trator or you can enter a URL your-
self.
Making External / Internal Calls
“Actions” MenuCard while
a Call Is Being Signalled
Press the MenuCard key m
briefly, then select …
Paging: you acknowledge the pag-
ing message that previously
appeared on your display.
Callback: as soon as the subscriber is
free again, the callback will be acti-
vated.
DTMF post dial...: this switches over
to DTMF post-dialling.
WAP portal: you can access WAP
(WML) pages in the Internet using
URLs preset by the system adminis-
trator or you can enter a URL your-
self.
Enquiry / Toggling Calls
with the R-key or Another
Call Key
During a call, press the R-key r
(display in the info line) or another
call key g;
3130
Telephoning
Enquiry, Toggling, Transferring and Conference Calls
Enquiry, Toggling, Transferring and Con-
ference Calls
Z Dial the internal or external tele-
phone number (or press the call key
g and dial). You must take into
account the type of external line
seizure.
“Actions MenuCard” for
Incoming Calls
Press the MenuCard key m
briefly, then select …
Paging: you acknowledge the pag-
ing message that previously
appeared on your display.
Deflect call: you use this function to
“deflect” the call to another sub-
scriber. Select the menu item, enter
the destination and press o.
WAP portal: you can access WAP
(WML) pages in the Internet using
URLs preset by the system adminis-
trator or you can enter a URL your-
self.
“Actions” MenuCard when
Dialling
Press the MenuCard key m
briefly, then select …
Paging: you acknowledge the pag-
ing message that previously
appeared on your display.
Pick-up: if your telephone belongs to
a pick-up group, you can take calls
made to any telephone in this group.
Dir pick-up: after entering the tele-
phone number, you take a call made
to any other telephone. If the other
telephone is already in the call state,
you can pick up the call if you have
appropriate authorisation.
Announcement: after you have
entered the telephone number, you
can initiate an announcement to
another system telephone. The loud-
speaker is automatically switched
on. Make your announcement.
DTMF post dial...: this switches over
to DTMF post-dialling.
WAP portal: you can access WAP
(WML) pages in the Internet using
URLs preset by the system adminis-
trator or you can enter a URL your-
self.
Telephoning
Accepting Calls
By Lifting the Handset or
Pressing a Key
Normal calls
A/g Lift the handset or press the
call key on which the call is being
signalled (in hands-free mode).
Call waiting during a conversation
C You are having a conversation
when you hear the call-waiting sig-
nal and see the text “Call waiting”
as well as the caller in the info line:
Press the R-key to accept the call.
Your first call will be put on hold
and you can now speak with the
waiting subscriber.
For further information on the pro-
cedure, please see the section enti-
tled “Enquiry, Toggling, Transferring
and Conference Calls” below.
Calls During a Conversa-
tion
On the same call key (only possible
for external calls when configured
by the system administrator)
C You are having a conversation
when you hear the call-waiting sig-
nal and see the words “Further
calls” in the info line. The call key
flashes rapidly and the number of
calls waiting for you appears in its
display.
You can only accept the waiting
call(s) by ending your current call
(by going on hook or transferring
it). As soon as you have ended the
first call, the next call waiting will
automatically be signalled on the
key that is now no longer busy.
You can then press the handset key
g to accept the call.
On a different call key
C You are having a conversation
when you hear the call-waiting sig-
nal and see the call in your display:
g Press the rapidly-flashing call key
to accept the call. Your first call will
be put on hold and you can now
speak with the waiting subscriber.
t Press the disconnect key to
end the current call.
g Then press the waiting sub-
scriber’s call key. (The LED and
arrow symbol flash slowly).
C You can now speak with the first
subscriber again.
Accepting Calls
3332
Telephoning
Enquiry, Toggling, Transferring and Conference Calls
“Actions” MenuCard for
Subscribers on Hold
If the subscriber is being held, ...
press the MenuCard key m
briefly and then select …
Paging: you acknowledge the pag-
ing message that previously
appeared on your display.
Toggling: you switch between the
current subscriber and the sub-
scriber you spoke to previously.
Transfer: you connect the subscriber
who is on hold to the subscriber
with whom you are currently speak-
ing.
Team hold: if a call is to be contin-
ued on an different telephone in a
team, you can press “Team hold” to
invoke an automatic hold recall to
the team members.
Conference: you initiate a three-
party conference.
DTMF post-dial...: this switches over
to DTMF post-dialling mode.
Notes: make a note of a telephone
number and a name or dial a tele-
phone number you have already
noted.
WAP portal: you can access WAP
(WML) pages in the Internet using
URLs preset by the system adminis-
trator or you can enter a URL your-
self.
Internal / External Three-
party Conferences
Providing your telephone has the
necessary authorisation, you can
hold a telephone conference (with
up to three subscribers in all). Inter-
nal and external subscribers can
participate in the conference.
You have dialled an internal or
external enquiry call.
C If the subscriber answers,
announce the conference and select
the “
Conference” menu item from
the “
Actions” MenuCard. This initi-
ates the conference.
B/t You terminate the confer-
ence by replacing the handset or
pressing the disconnect key.
Telephoning
Enquiry, Toggling, Transferring and Conference Calls
You are now connected with the
subscriber you called. Your first call
is held.
g To toggle (i.e. switch backwards
and forwards between the two
calls), press the R-key or the held
subscriber’s call key (the LED and
the arrow symbol on this key flash
slowly).
End the enquiry call or toggling by
pressing the disconnect key t.
g Then press the key with the held
call.
C You are reconnected with the
waiting subscriber.
Transferring an Internal /
External Call to an Inter-
nal Subscriber
Let’s say you have dialled an inter-
nal enquiry call (see the section
entitled “Enquiry / Toggling” above)
by means of the R-key or another
call key.
If the subscriber answers,
CBAnnounce the call transfer and
replace the handset. If the sub-
scriber does not answer,
B Replace the handset. The call is
signalled on the subscriber’s termi-
nal.
If the called subscriber goes off-
hook, they receive the waiting call.
If the called subscriber does not
answer within 45 seconds, you get a
recall and when you lift the hand-
set, press the hands-free key or the
call key, you are reconnected with
the original caller.
If the internal subscriber whom you
called is busy, press the t dis-
connect key and then the g/r
enquiry key or the call key on which
the original call is waiting.
Transferring an External
Call to an External Sub-
scriber
Transferring an external call to an
external subscriber can only be
done via the “
Subscribers” Menu-
Card.
Briefly press the MenuCard key
m and confirm the
transfer with
the OK key o.
Depending on your telephone sys-
tem settings, this can connect the
external calls on your telephone sys-
tem.
Note: if you connect two calls you
dialled, the call charges incurred will
be billed to your own account. In
other words, you will have no con-
trol over the duration of the trans-
ferred call or the costs incurred.
Das Telefonbuch
The telephone book of your com-
munications system can contain
approx. 10,000 entries. This figure
includes the entries in the centrally-
administered telephone book.
“Telephone Book” Menu-
Card
Press the ABC key a briefly.
The following appears …
Name: enter the letter or name you
are searching for (see also “Text
Input”).
Press o . You then see the tele-
phone book list, beginning with the
letters you entered. If you press the
3534
Telephoning
Making Calls from the Telephone Book
Making Calls from the Telephone Book
key o without making any input,
the list will begin with the first
entry. Use the arrow keys to select
the desired name. Press o *.
You then see the telephone number
corresponding to this entry and can
dial it by selecting “
Dial”.
* If you have raised the handset before opening
the telephone book, OK initiates dialling.
The called subscriber hears a special
information signal followed by your
announcement.
Whenever an announcement is
made to you, you hear the special
information signal.
In order to answer, A/f you
raise the handset or press the
hands-free key.
Answering Callbacks
A callback is performed when the
other subscriber is available again.
Your telephone rings.
A Raise the handset or press the
hands-free key and the other sub-
scriber is called.
Telephoning
Special Calls / Conversations
Doorbell / Intercom Calls
A doorbell is signalled on your call
key and appears on the display.
If your telephone is on-hook
A A lift up the handset.
You are then connected with
your system’s doorstation
equipment and can speak to
the visitor.
If you are having a conversation
C If the doorbell is signalled during
a call, you hear a “knocking” signal.
Proceed as outlined in the section
entitled “Calls during a Conversa-
tion” above.
Announcements
Announcements can only be made
to system telephones.
A Raise the handset and select the
Announcement” menu item from
the “
Actions” MenuCard.
Special Calls / Conversations
During the Conference
Please note: conferences with two
external subscribers must be acti-
vated by Customer Service.
During the conference, each sub-
scriber can make an enquiry call to
one further subscriber or transfer
the conference to another sub-
scriber.
Enquiry calls: during a conference
call you can make an enquiry call to
another subscriber by pressing an
INTERNAL / EXTERNAL key or the R-
key, then dialling the desired tele-
phone number, or by pressing the
“Team” direct call key or the “Part-
ner” key. When you want to rejoin
the conference, press the key on
which the conference is being held.
Transfer: If you want to transfer the
conference to another subscriber,
replace the handset while in
enquiry mode or press the key on
which you are currently speaking.
You can only transfer the confer-
ence when you have spoken with
the other subscriber.
3736
Telephoning
Telephoning in a Team
directly, you simply press the appro-
priate “Team” key. The member’s
current state - busy or free - is dis-
played on the key.
BROKER’S TEAM Func-
tion
Calls to your telephone number are
signalled visually and acoustically
on your INTERNAL key (I). External
calls are signalled on the EXTERNAL
keys (E). At the same time, call sig-
nalling occurs on the team mem-
bers’ MULTIPLE EXTERNAL keys (T).
This enables them to take waiting
calls and represent you, and vice
versa. If you do not want calls to be
signalled acoustically on the ME
keys, you can switch this off and on
as required by means of the “Team
ringing” or the “Stand-by rep.
on/off” function.
The system administrator has the
option of activating the following
function: calls answered on the lines
can be held by pressing a call key
(the call key for the current line or
another EXTERNAL key (E) or MULTI-
PLE EXTERNAL key (ME)). Any mem-
ber of the team can pick up the held
line by pressing the key again. If a
held line is not answered within 20
seconds, there is a recall to the
member of the team who placed
the line on hold.
Note: Activated features for your
telephone’s number(s) (e.g. call
diversion) also affect the signalling
on team members’ ME (multiple-
external) keys.
If you want to make an internal or
external call, you use the INTERNAL
key (I) to seize an internal line and
can immediately dial an internal
number or seize an external line by
pressing the external line code digit.
Your telephone number is then
busy. You can also use an EXTERNAL
key or a MULTIPLE EXTERNAL key
(ME) to make external calls. In this
case, the telephone number of that
line is then busy.
Telephoning
Telephoning in a Team
TOP TEAM Function
Calls to your telephone number are
signalled visually and acoustically
on your INTERNAL key (I). Parallel to
this, they are also signalled on the
team members’ “Team” direct call
key (T). The other members of the
team are thus able to take calls for
and represent you if necessary, and
vice versa. If you do not want calls
to be signalled acoustically on the
“Team” key (T), you can switch this
off and on as required by means of
the “Team ringing” function. When
I(nternal) 11
T(eam) 10 Telephone 2
T(eam) 12
I(nternal) 10
T(eam) 11 Telephone 1
T(eam) 12
I(nternal) 12
T(eam) 11 Telephone 3
T(eam) 10
4701 10
4701 11
4701 12
10
External telephone
numbers
Internal telephone
numbers
Internal telephone numbers
on the call keys
11
12
OpenCom 1000/1010
Example of telephone number assignment: TOP TEAM function
you want to make an internal or
external call yourself, use the INTER-
NAL key to seize an internal line,
and you can immediately dial an
internal number or seize an external
line by dialling the external line
code digit (your telephone number
is then busy).
Note: Activated features for your
telephone's number(s) (e.g. call
diversion) also affect the signalling of
incoming calls on team members’
“Team” direct call keys. If you want
to call another team member
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DETEWE OPENPHONE 65 User manual

Category
Telephones
Type
User manual
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