Alienware Alienware 17 R4 User manual

Alienware 17 R4

Service Manual

Computer Model: Alienware 17 R4

Regulatory Model: P31E

Regulatory Type: P31E001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make

better use of your product.

CAUTION: A CAUTION indicates either potential damage to

hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be

trademarks of their respective owners.

2016 - 12

Rev. A01

Contents

Before working inside your computer.........................11

Before you begin ............................................................................11

Safety instructions............................................................................11

Recommended tools........................................................................12

Screw list........................................................................................ 13

After working inside your computer.......................... 15

Removing the base cover.............................................16

Procedure.......................................................................................16

Replacing the base cover.............................................19

Procedure.......................................................................................19

Removing the hard drive.............................................20

Prerequisites.................................................................................. 20

Procedure......................................................................................20

Replacing the hard drive............................................. 23

Procedure...................................................................................... 23

Post-requisites................................................................................23

Removing the wireless card........................................ 24

Prerequisites.................................................................................. 24

Procedure......................................................................................24

3

Replacing the wireless card........................................ 26

Procedure......................................................................................26

Post-requisites................................................................................27

Removing the solid-state drive...................................28

Prerequisites...................................................................................28

Procedure...................................................................................... 28

Replacing the solid-state drive...................................30

Procedure......................................................................................30

Post-requisites................................................................................ 31

Removing the memory modules..................................32

Prerequisites...................................................................................32

Procedure...................................................................................... 32

Replacing the memory modules..................................34

Procedure...................................................................................... 34

Post-requisites................................................................................35

Removing the rear-I/O cover.....................................36

Prerequisites.................................................................................. 36

Procedure...................................................................................... 36

Replacing the rear-I/O cover.....................................38

Procedure...................................................................................... 38

Post-requisites................................................................................38

Removing the computer base......................................39

Prerequisites.................................................................................. 39

Procedure...................................................................................... 39

4

Replacing the computer base......................................43

Procedure...................................................................................... 43

Post-requisites................................................................................43

Removing the coin-cell battery...................................44

Prerequisites.................................................................................. 44

Procedure......................................................................................44

Replacing the coin-cell battery...................................46

Procedure......................................................................................46

Post-requisites............................................................................... 46

Removing the speakers............................................... 47

Prerequisites...................................................................................47

Procedure...................................................................................... 47

Replacing the speakers............................................... 49

Procedure......................................................................................49

Post-requisites............................................................................... 49

Removing the I/O board............................................ 50

Prerequisites.................................................................................. 50

Procedure......................................................................................50

Replacing the I/O board.............................................53

Procedure...................................................................................... 53

Post-requisites................................................................................53

Removing the subwoofer............................................ 54

Prerequisites.................................................................................. 54

Procedure......................................................................................54

5

Replacing the subwoofer............................................ 56

Procedure......................................................................................56

Post-requisites............................................................................... 56

Removing the system-board assembly.......................57

Prerequisites...................................................................................57

Procedure...................................................................................... 57

Replacing the system board........................................63

Procedure...................................................................................... 63

Post-requisites............................................................................... 64

Removing the heat-sink assembly..............................65

Prerequisites.................................................................................. 65

Procedure......................................................................................65

Replacing the heat-sink assembly.............................. 68

Procedure......................................................................................68

Post-requisites................................................................................68

Removing the power-adapter port.............................70

Prerequisites.................................................................................. 70

Procedure......................................................................................70

Replacing the power-adapter port.............................72

Procedure...................................................................................... 72

Post-requisites................................................................................72

Removing the power-button board............................ 73

Prerequisites...................................................................................73

Procedure...................................................................................... 73

6

Replacing the power-button board............................75

Procedure...................................................................................... 75

Post-requisites................................................................................75

Removing the display assembly..................................76

Prerequisites...................................................................................76

Procedure...................................................................................... 76

Replacing the display assembly..................................78

Procedure...................................................................................... 78

Post-requisites................................................................................78

Removing the battery..................................................79

Prerequisites...................................................................................79

Procedure...................................................................................... 79

Replacing the battery.................................................. 81

Procedure.......................................................................................81

Post-requisites................................................................................ 81

Removing the touch pad............................................. 82

Prerequisites...................................................................................82

Procedure...................................................................................... 82

Replacing the touch pad............................................. 85

Procedure......................................................................................85

Post-requisites................................................................................85

Removing the keyboard..............................................86

Prerequisites.................................................................................. 86

Procedure......................................................................................86

7

Replacing the keyboard..............................................89

Procedure......................................................................................89

Post-requisites................................................................................89

Removing the palm rest.............................................. 90

Prerequisites.................................................................................. 90

Procedure.......................................................................................91

Replacing the palm rest...............................................92

Procedure......................................................................................92

Post-requisites............................................................................... 92

Removing the display bezel........................................ 93

Prerequisites.................................................................................. 93

Procedure...................................................................................... 93

Replacing the display bezel........................................ 96

Procedure......................................................................................96

Post-requisites............................................................................... 96

Removing the tobii eye-tracker module.....................97

Prerequisites...................................................................................97

Procedure...................................................................................... 97

Replacing the tobii eye-tracker module.....................99

Procedure......................................................................................99

Post-requisites............................................................................... 99

Removing the logo board..........................................100

Prerequisites................................................................................ 100

Procedure....................................................................................100

8

Replacing the logo board.......................................... 103

Procedure.................................................................................... 103

Post-requisites..............................................................................103

Removing the display panel...................................... 104

Prerequisites................................................................................ 104

Procedure.................................................................................... 104

Replacing the display panel...................................... 107

Procedure.................................................................................... 107

Post-requisites..............................................................................107

Removing the camera................................................108

Prerequisites.................................................................................108

Procedure.................................................................................... 108

Replacing the camera.................................................110

Procedure.....................................................................................110

Post-requisites.............................................................................. 110

Removing the display hinges..................................... 111

Prerequisites..................................................................................111

Procedure.....................................................................................112

Replacing the display hinges.....................................115

Procedure.....................................................................................115

Post-requisites.............................................................................. 115

Removing the display back-cover and antenna

assembly..................................................................... 117

Prerequisites..................................................................................117

Procedure..................................................................................... 118

9

Replacing the display back-cover and antenna

assembly.....................................................................120

Procedure.................................................................................... 120

Post-requisites..............................................................................120

BIOS overview........................................................... 122

Entering the BIOS setup program..................................................122

Timing key sequences....................................................................122

System Setup Options...................................................................122

Clearing forgotten passwords........................................................128

Clearing CMOS settings................................................................128

Flashing the BIOS.........................................................................129

Boot menu....................................................................................129

Boot menu enhancements............................................................. 129

Diagnostics.................................................................130

Getting help and contacting Alienware................... 132

Self-help resources....................................................................... 132

Contacting Alienware................................................................... 133

10

Before working inside your

computer

NOTE: The images in this document may differ from your computer

depending on the configuration you ordered.

Before you begin

1 Save and close all open files and exit all open applications.

2 Shut down your computer. Click Start → Power → Shut down.

NOTE: If you are using a different operating system, see the

documentation of your operating system for shut-down instructions.

3 Disconnect your computer and all attached devices from their electrical

outlets.

4 Disconnect all attached network devices and peripherals, such as keyboard,

mouse, and monitor from your computer.

5 Remove any media card and optical disc from your computer, if applicable.

6 Close the display and turn the computer over.

Safety instructions

Use the following safety guidelines to protect your computer from potential

damage and ensure your personal safety.

WARNING: Before working inside your computer, read the safety

information that shipped with your computer. For more safety best

practices, see the Regulatory Compliance home page at www.dell.com/

regulatory_compliance.

WARNING: Disconnect all power sources before opening the computer

cover or panels. After you finish working inside the computer, replace all

covers, panels, and screws before connecting to the electrical outlet.

11

CAUTION: To avoid damaging the computer, ensure that the work

surface is flat and clean.

CAUTION: To avoid damaging the components and cards, handle them

by their edges, and avoid touching pins and contacts.

CAUTION: You should only perform troubleshooting and repairs as

authorized or directed by the Dell technical assistance team. Damage due

to servicing that is not authorized by Dell is not covered by your

warranty. See the safety instructions that shipped with the product or at

www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground

yourself by touching an unpainted metal surface, such as the metal at the

back of the computer. While you work, periodically touch an unpainted

metal surface to dissipate static electricity, which could harm internal

components.

CAUTION: When you disconnect a cable, pull on its connector or on its

pull tab, not on the cable itself. Some cables have connectors with locking

tabs or thumb-screws that you must disengage before disconnecting the

cable. When disconnecting cables, keep them evenly aligned to avoid

bending any connector pins. When connecting cables, ensure that the

ports and connectors are correctly oriented and aligned.

CAUTION: Press and eject any installed card from the media-card

reader.

Recommended tools

The procedures in this document may require the following tools:

• Phillips screwdriver

• Plastic scribe

12

Screw list

Table 1. Screw list

Component Secured to Screw type Quantity Screw

image

Base cover Palm-rest

assembly

M2.5x13 6

Battery Palm-rest

assembly

M2.5x5 4

Computer base Palm-rest

assembly

M2.5x8 14

Computer base Palm-rest

assembly

M2.5x5 2

Display

assembly

Palm-rest

assembly

M2.5x5 6

Display hinges Display back-

cover and

antenna

assembly

M2.5x3 12

Display panel Display back-

cover and

antenna

assembly

M2x3 4

Hard-drive

assembly

Computer base M2.5x5 4

Hard-drive

bracket

Hard-drive

assembly

M3x3 4

Heat-sink

assembly

System board M2x3 7

13

Component Secured to Screw type Quantity Screw

image

I/O board Palm-rest

assembly

M2.5x5 2

Keyboard

bracket

Palm-rest

assembly

M2x3 17

Logo board Display back-

cover and

antenna

assembly

M2x3 2

Power-adapter

port bracket

Palm-rest

assembly

M2x3 1

Power-button

board

Palm-rest

assembly

M2x3 2

Rear-I/O cover Computer base M2.5x7 2

Solid-state

drive

Computer base M2x3 1

Subwoofer Palm-rest

assembly

M2x2 2

System-board

assembly

Palm-rest

assembly

M2.5x5 7

Touch-pad

bracket

Palm-rest

assembly

M2x3 5

Tron-light

holder

Computer base M2x3 2

Wireless-card

bracket

Computer base M2x3 1

14

After working inside your

computer

CAUTION: Leaving stray or loose screws inside your computer may

severely damage your computer.

1 Replace all screws and ensure that no stray screws remain inside your

computer.

2 Connect any external devices, peripherals, or cables you removed before

working on your computer.

3 Replace any media cards, discs, or any other parts that you removed before

working on your computer.

4 Connect your computer and all attached devices to their electrical outlets.

5 Turn on your computer.

15

Removing the base cover

WARNING: Before working inside your computer, read the safety

information that shipped with your computer and follow the steps in

Before working inside your computer. After working inside your

computer, follow the instructions in After working inside your computer.

For more safety best practices, see the Regulatory Compliance home

page at

www.dell.com/regulatory_compliance.

Procedure

1 Remove the six screws (M2.5x13) that secure the base cover to the computer

base.

2 Loosen the captive screw that secures the base cover to the computer base.

16

3 Using a plastic scribe, gently pry the base cover to release the tabs on the

base cover from the slots on the computer base.

4 Lift the base cover off the computer base.

17

5 Disconnect the battery cable from the system board.

6 Press and hold the power button for five seconds to ground the system

board.

18

Replacing the base cover

WARNING: Before working inside your computer, read the safety

information that shipped with your computer and follow the steps in

Before working inside your computer. After working inside your

computer, follow the instructions in After working inside your computer.

For more safety best practices, see the Regulatory Compliance home

page at

www.dell.com/regulatory_compliance.

Procedure

1 Connect the battery cable to the system board.

2 Slide the tabs on the base cover into the slots on the computer base and snap

the base cover into place.

3 Tighten the captive screw that secures the base cover to the computer base.

4 Replace the six screws (M2.5x13) that secure the base cover to the computer

base.

19

Removing the hard drive

WARNING: Before working inside your computer, read the safety

information that shipped with your computer and follow the steps in

Before working inside your computer. After working inside your

computer, follow the instructions in After working inside your computer.

For more safety best practices, see the Regulatory Compliance home

page at

www.dell.com/regulatory_compliance.

CAUTION: Hard drives are fragile. Exercise care when handling the hard

drive.

CAUTION: To avoid data loss, do not remove the hard drive while the

computer is in sleep or on state.

Prerequisites

Remove the base cover.

Procedure

1 Using the pull-tab, disconnect the hard-drive cable from the system board.

2 Remove the hard-drive cable from the routing guides on the computer base.

3 Remove the four screws (M2.5x5) that secure the hard-drive assembly to the

computer base.

20

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