Mobotix 2023-R2 HUB DeskClient User manual

User manual

MOBOTIX HUB Desk Client 2023 R2

Contents

Copyright 17

This documentation 18

What's new? 18

In MOBOTIX HUB Desk Client 2023 R2 18

This documentation 20

Licensing 21

MOBOTIX HUB Desk Client licensing 21

Licenses for your add-ons 21

Requirements and considerations 22

Minimum system requirements 22

Surveillance system differences 22

Installation 23

Install MOBOTIX HUB Desk Client 23

Configuration 24

User permissions (explained) 24

Setup mode (overview) 24

Settings in MOBOTIX HUB Desk Client 26

Application settings 26

Panes settings 29

Functions settings 29

Timeline settings 31

Export settings 31

Smart map settings 32

Search settings 33

Joystick settings 34

Keyboard settings 36

Access control settings 36

Alarm Manager settings 37

Advanced settings 37

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Language settings 41

Changing the language of MOBOTIX HUB Desk Client 41

Disable the help 42

Views (configuration) 42

Views and view groups (explained) 42

What can views contain? 43

Create view groups 45

Create views 45

Copy, rename, or delete views or groups 46

Add cameras and other elements to views 47

Assign shortcut numbers to views 47

Adding content to views (in detail) 47

Web page properties 51

Configuring the timelines 53

Configuration options for timelines 53

Configure what to show on the timeline tracks 53

Configure how to play back gaps between recordings 54

Optimize the display for viewing video by hiding the main timeline 54

Cameras (configuration) 55

Camera settings 55

Frame rate effect (explained) 60

Bounding boxes (explained) 60

Bounding box providers (explained) 61

Overlay buttons (explained) 61

Sound notifications (explained) 61

Audio (configuration) 62

Audio settings 62

Bookmarks (configuration) 63

Enable detailed bookmarks 63

Carousels (configuration) 64

Add carousels to views 64

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Edit the carousel settings 65

Hotspots (configuration) 65

Add hotspots to views 65

Hotspot settings 66

PTZ presets (configuration) 66

Add PTZ presets 66

Edit PTZ presets 67

Delete PTZ presets 68

Patrolling profiles (configuration) 68

Add patrolling profile 68

Delete patrolling profile 69

Edit patrolling profile 69

Alarms and events (configuration) 70

Add alarms to views 70

Alarm list settings 71

Alarm preview settings 71

Smart map (configuration) 72

Differences between maps and smart maps (explained) 72

Add smart map to views 73

Change geographic backgrounds on smart maps 73

Geographic backgrounds (explained) 74

Types of geographic backgrounds (explained) 74

OpenStreetMap tile server (explained) 75

Change OpenStreetMap tile server 75

Showing or hiding layers on smart map 76

Layers on smart map (explained) 76

Order of layers (explained) 76

Show or hide layers on smart map 77

Specify default settings for smart map 77

Adding, deleting, or editing custom overlays 78

Custom overlays (explained) 78

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Contents

Custom overlays and locations (explained) 78

Add custom overlay on smart map 79

Add locations to custom overlays (smart map) 80

Delete custom overlay on smart map 80

Make areas in shapefiles more visible (smart map) 80

Adjust position, size, or alignment of custom overlay 81

Adding, deleting, or editing devices on smart map 82

Add devices to smart map 83

Change field of view and direction of camera 83

Select or change device icon 84

Show or hide device information 84

Listen to audio from microphone on smart map 85

Remove devices from smart map 85

Adding, deleting, or editing links on smart map 87

Links on smart map (explained) 87

Add link to smart map location or map 87

Edit or delete link on smart map 88

Adding, deleting, or editing locations on smart map 88

Locations on smart map (explained) 88

Home locations for smart map (explained) 88

Add location to smart map 89

Edit or delete location on smart map 89

Linking between locations (explained) 90

Adding, deleting, or editing buildings on smart map 90

Buildings on smart map (explained) 90

Add buildings to smart map 90

Edit buildings on smart map 91

Delete buildings on smart map 92

Managing levels and devices in buildings (smart map) 92

Devices and levels in buildings (explained) 92

Floor plans and devices in buildings (explained) 93

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Add or remove levels from buildings (smart map) 93

Change order of levels in buildings (smart map) 93

Set default level for buildings (smart map) 94

Add floor plans to levels (smart map) 94

Delete floor plans on levels (smart map) 95

Add devices to buildings (smart map) 96

Maps (configuration) 96

Add maps to views 96

Map settings 97

Map toolbox (explained) 98

Maps - the right-click menu (explained) 99

Change the background of a map 99

Remove the map 99

Add and remove elements from maps 99

Add a hot zone to a map 100

Change the appearance of map elements 101

Edit and rotate labels on a map 103

Add/edit text on a map 103

Matrix (configuration) 104

Add Matrix to views 104

Matrix settings 104

MOBOTIX HUB Access (configuration) 105

Add access monitors to views 105

Access monitor settings 105

Modify access monitor settings 106

Customize your view 107

Manage cardholder information 107

Turn access request notifications on or off 107

XProtect LPR (configuration) 108

Add LPR cameras to views 108

Adjust LPR view settings 108

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Contents

Enable LPR server status on maps 108

Enable LPR-specific elements 109

XProtect Transact (configuration) 110

Getting started with XProtect Transact 110

XProtect Transact trial license 111

Set up views for transactions 111

Adjust settings for transaction view items 112

Scripting 113

Scripting for log in (explained) 113

Scripting for log in - parameters 114

Scripting HTML page for navigation 117

Optimization 121

Enabling hardware acceleration 121

Hardware acceleration (explained) 121

Check hardware acceleration settings 121

Verify your operating system 122

Check CPU Quick Sync support 122

Examine the Device Manager 123

Check NVIDIA hardware acceleration support 124

Enable the Intel display adapter in the BIOS 124

Update the video driver 124

Check memory modules configuration 125

Enabling adaptive streaming 126

Adaptive streaming (explained) 126

Check adaptive streaming settings 127

Check available live video streams 128

Monitor your system 129

Monitor client resources 129

System Monitor tab with MOBOTIX Federated Architecture (explained) 130

Operation 131

Logging in and out 131

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Contents

Log in 131

Log out 132

Login authorization (explained) 132

Logging into access control systems (explained) 132

Change password in MOBOTIX HUB Desk Client 132

Allow connections that use an older security model (HTTP) 133

Clear setting that allows connections that use an older security model 134

Managing views 134

Searching for views and cameras (explained) 134

Change individual cameras temporarily 136

Swap cameras 137

Send video between open views 137

Send views between displays 138

Multiple windows or displays (explained) 138

Navigating your cameras and views 140

Hotspots (explained) 141

Use hotspots 141

Carousels (explained) 141

Use carousels 142

Digital zoom (explained) 142

Use digital zoom 143

Virtual joystick and PTZ overlay buttons (explained) 145

Views and shortcuts (explained) 145

Keyboard shortcuts (overview) 146

Viewing live video 147

Live video (explained) 147

Live mode (overview) 148

Camera toolbar (overview) 149

Hide camera toolbar 150

Camera indicators (explained) 151

Record video manually 152

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Contents

Take single snapshots 152

Investigating incidents 153

Viewing recorded video (explained) 153

In playback mode 154

In live mode 155

On the Search tab 155

Playback mode (overview) 156

View recorded video independently of the main timeline 157

Investigate your search results 158

Creating video evidence 158

Export video, audio, and still images 159

Add video sequences to the Export list 159

Adjust export settings 160

Create the export 161

Add privacy masks to recordings during export 162

Storyboards (explained) 163

Export storyboards 163

Export locked video evidence 164

View exported video 164

Printing or creating surveillance reports 165

Print report from single cameras 165

Create reports from search results 166

Copy images to clipboard 167

Export settings 168

MOBOTIX HUB format settings 168

Media player format settings 170

Still images settings 171

Exports tab (overview) 172

Locking video evidence 172

Evidence locks (explained) 173

Create evidence locks 173

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Contents

View evidence locks 176

Edit evidence locks 176

Play back video with evidence locks 176

Export locked video evidence 177

Delete evidence locks 177

Evidence lock settings 178

Evidence lock filters 179

Evidence lock status messages 179

Restricting access to videos 181

Video restrictions (explained) 181

Video restrictions and different sites 181

Playback restrictions created 182

Live restrictions created 182

Video restrictions and Evidence locks 182

Create restrictions on live or recorded footage 183

Creating new restrictions on cameras that already contain restrictions 184

Live restrictions 184

Playback restrictions 184

View restricted video 185

View a restricted video from the Video restrictions list. 185

Edit video restrictions 185

Remove video restrictions 186

Removing playback restrictions 186

Removing a live restriction 186

Exporting restricted videos 187

The Video restrictions list (form) 187

Hidden or undisplayed live restrictions 187

Searching and filtering the form 188

Search 188

Filter 188

Video restrictions list settings 189

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Contents

Video restriction status messages 189

Searching for video data 190

Search for video 190

Search for motion (smart search) 195

Motion search threshold (explained) 197

Search for bookmarks 197

Search for alarms 199

Search for events 199

Search for people 199

Search for vehicles 200

Search for video at location 201

Search results, settings, and actions 201

The search timeline on the Search tab 201

Actions available from search results (overview) 202

Merged search results (explained) 203

Match any or all search criteria (explained) 204

Start search from cameras or views 204

Open search results in separate windows 205

Preview video from search results 205

Show or hide bounding boxes during search 207

Sorting options 207

Locate cameras while searching 208

Camera icons (explained) 211

Bookmark search results 212

Edit bookmarks from search results 213

Take snapshots from search results 214

Transfer the search time to the main timeline 215

Managing your searches 215

Save searches 216

Find and open saved searches 217

Edit or delete saved searches 219

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Contents

Bookmarks (usage) 220

Bookmarks 220

Bookmark window 220

Add or edit bookmarks 223

Delete bookmarks 224

Find or export bookmarked video 224

Alarms and events (usage) 225

Alarms (explained) 225

Alarm list (explained) 225

Servers in alarm list (explained) 226

Alarm states (explained) 226

Filter alarms 226

Responding to alarms 227

Viewing and editing details of an alarm 227

Acknowledge alarms 228

Disable all new alarms on selected event types 228

Ignore alarms on maps 229

Close alarms 230

Print alarm reports 230

Get statistics on alarms 230

Alarms on maps (explained) 231

Alarms on smart maps (explained) 232

Events (explained) 232

Manually activate events 232

Privacy masking (usage) 233

Privacy masking (explained) 233

Lift and apply privacy masks 234

PTZ and fisheye lenses (usage) 238

Fisheye lens images (explained) 238

Define a favorite fisheye lens position 239

PTZ and fisheye lens images (explained) 239

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Contents

PTZ images (explained) 239

Move cameras to PTZ preset positions 240

Locked PTZ presets (explained) 240

Starting, stopping, or pausing PTZ patrolling 241

Stop PTZ patrolling 241

Manual patrolling (explained) 241

Start and stop manual patrolling 242

Pause patrolling 243

Reserved PTZ sessions (explained) 244

Reserve PTZ sessions 245

Release PTZ sessions 245

Virtual joystick and PTZ overlay buttons (explained) 245

Audio (usage) 246

Audio (explained) 246

Talk to an audience 246

Smart map (usage) 247

Smart map (explained) 247

Smart map and alarms (explained) 247

Smart map and search (explained) 247

Grouping of devices (explained) 249

Get overview of grouped devices 251

Zoom in and out 252

Preview live video from one camera 253

Preview live video from multiple cameras 253

Use hotspot to view video from cameras on smart map 254

Go to smart map locations 255

Jump to device on smart map 255

Jump to custom overlays on smart map 256

Backtracking to previous locations (explained) 257

Maps (usage) 257

Maps (explained) 257

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Contents

How elements interact with maps 258

Map overview window (explained) 261

Send cameras from a map to a floating window 261

View recorded video from cameras on a map 262

View status details 262

Zoom and auto maximize 262

Matrix (usage) 263

Matrix (explained) 263

Viewing Matrix content (explained) 263

Manually send video to Matrix recipients 264

Edge storage and MOBOTIX Interconnect 264

The main timeline and edge retrieval 264

Retrieve recordings manually 265

View all edge retrieval jobs 265

MOBOTIX HUB Access (usage) 265

Access control in live mode (explained) 265

Monitor doors via maps 266

Investigating access control events 266

Search and filter access control events 266

Events list (explained) 267

Export an access report 267

Switch to or from live update mode of the Events list 268

Monitor and control door states 268

Doors list (explained) 269

Investigate cardholders 269

Access request notifications (explained) 270

Managing access request notifications (explained) 270

Respond to access requests 271

XProtect LPR (usage) 271

LPR in live mode (explained) 271

LPR on the Search tab (explained) 271

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Contents

LPR tab (explained) 272

LPR event list (explained) 272

License plate styles 272

Filtering LPR events (explained) 273

Edit match lists 273

Import or export match lists 274

Export LPR events as a report 275

LPR on the Alarm Manager tab 276

View LPR recognitions 276

XProtect Transact (usage) 277

XProtect Transact (overview) 277

Observe live transactions 278

Investigating transactions 279

Investigate transactions in a view 279

Investigate transactions using search and filters 280

Investigate transactions from a disabled source 281

Investigate transaction events 282

Investigate transaction alarms 282

Print transactions 283

Maintenance 284

Check the status of your server connection 284

Troubleshooting 285

Installation (troubleshooting) 285

Error messages and warnings 285

Logging in (troubleshooting) 285

Error messages and warnings 285

Audio (troubleshooting) 287

Exporting (troubleshooting) 287

Metadata (troubleshooting) 287

Error messages and warnings 287

Searching (troubleshooting) 288

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Contents

Error messages and warnings 288

Smart map (troubleshooting) 288

Error messages and warnings 289

Web pages (troubleshooting) 289

XProtect Transact (troubleshooting) 290

Error messages and warnings 290

Upgrade 291

Upgrading MOBOTIX HUB Desk Client 291

FAQ 292

FAQ:alarms 292

FAQ: audio 292

FAQ: bookmarks 293

FAQ: cameras 293

FAQ: digital zoom 294

FAQ: displays and windows 294

FAQ: exporting 295

FAQ: maps 296

FAQ:notifications 296

FAQ: searching 297

FAQ: smart map 300

FAQ: views 302

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Copyright

MOBOTIX AG • Kaiserstrasse • D-67722 Langmeil • Tel.: +49 6302 9816 0 • sales@mobotix.com • www.mobotix.com

MOBOTIX is a trademark of MOBOTIX AG registered in the European Union, the U.S.A., and in other countries. Subject

to change without notice. MOBOTIX do not assume any liability for technical or editorial errors or omissions contained

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This documentation

What's new?

In MOBOTIX HUB Desk Client 2023 R2

Redesign of the main timeline:

lDocumentation about the main timeline has been updated to reflect the redesign.

lTo optimize the display for viewing video, two new features for hiding the main timeline during inactivity have

been added.

lThe documentation for the different configuration options for the timelines has been updated.

Two new guides for specific audiences:

lA MOBOTIX HUB Desk Client getting started guide aimed at new users.

lA MOBOTIX HUB Desk Client – Player quick guide aimed at operators and authorities or other security

professionals outside your organization who receive exported video in the MOBOTIX HUB Desk Client – Player

format.

Privacy Masking:

lAdding and removing privacy masks now apply to all video sequences in exports from cameras you select in the

Export list.

In MOBOTIX HUB Desk Client 2023 R1

A new Views tab replaces the Live and Playback tabs:

lOn the Views tab, you can select to view video in live or playback mode with a new toggle switch.

lWhen in playback mode, the same features and functionalities are available as they were on the Playback tab.

lWhen in live mode, the same features and functionalities are available as they were on the Live tab.

The buttons for respectively Export,Evidence lock, and Media restrictions have been moved from the lower-right

corner of the MOBOTIX HUB Desk Client to the workspace toolbar in the upper-right corner.

MOBOTIX HUB Incident Manager:

lTo comply with GDPR or other applicable laws concerning personal data, administrators of MOBOTIX HUB

Management Client can now define a retention time for incident projects.

In MOBOTIX HUB Desk Client 2022 R3

MOBOTIX HUB Incident Manager:

lThe MOBOTIX HUB Incident Manager add-on is now also compatible with MOBOTIX HUB L4, MOBOTIX HUB L3,

and MOBOTIX HUB L2 version 2022 R3 or later.

lMOBOTIX HUB Incident Manager can now show more than 10,000 incident projects.

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This documentation

In MOBOTIX HUB Desk Client 2022 R2

MOBOTIX HUB Incident Manager:

lThe first release of this add-on

lThe MOBOTIX HUB Incident Manager add-on is compatible with MOBOTIX HUB L5 version 2022 R2 and later

and with MOBOTIX HUB Desk Client version 2022 R2 and later.

XProtect LPR:

lOn the LPR tab, you can now see the license plate style associated with an LPR event. See License plate styles

on page 272

Bookmarks:

lWhen you enter a keyword to filter your search results for bookmarks, you can now decide where the system

should search for the keyword: in all bookmark fields, in the Headline only, or in the Description only. See

Search for bookmarks on page 197

In MOBOTIX HUB Desk Client 2022 R1

Export:

lEverything related to exporting video data now lives on a dedicated tab called Exports.

In MOBOTIX HUB Desk Client 2021 R2

Export:

lTo increase security, the MOBOTIX HUB format is the default export format. To enable other export formats,

please contact your system administrator

New camera icons:

lNew camera icons allow you to distinguish between fixed cameras and PTZ cameras

Vertical scrolling of views and cameras:

lUse Shift in combination with the scroll-wheel to move the navigation area to the left or right

Removed features:

lCamera navigator

lSimplified mode. This feature has also been removed in MOBOTIX HUB Desk Client – Player which is used to

view video exports

In MOBOTIX HUB Desk Client 2021 R1

Searching:

lSort your search results by Relevance. See also Sorting options on page 207

lAdministrators can control the number of cameras that are allowed in one search

Smart map:

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This documentation

lGet an overview of grouped devices. When you are zoomed out, click a cluster1to see the types and number of

devices within a specific area. See also Get overview of grouped devices on page 251

lImproved zoom capability. Double-click a cluster to zoom in on grouped devices. See also Zoom in and out on

page 252

Security:

lBasic users can change their password, either on their own initiative or if an administrator enforces the need for

change. See also Change password in MOBOTIX HUB Desk Client on page 132

This documentation

This user manual is mainly for MOBOTIX HUB Desk Client operators2, but also for system administrators and

integrators responsible for configuring, maintaining, and troubleshooting MOBOTIX HUB Desk Client. Most of the

configuration, however, takes place in MOBOTIX HUB Management Client. For more information, see the administrator

manual for MOBOTIX HUB VMS.For more information, see the administrator manual for MOBOTIX HUB VMS.

There are other manuals and guides to how to solve operator tasks in MOBOTIX HUB Desk Client.

If the manuals and guides for MOBOTIX HUB Desk Client do not provide the information you

need, contact your reseller.

1a grouping of devices or plug-in elements – or a combination - on the smart map displayed visually as a circular icon

with a number. Clusters appear on certain zoom levels indicating the number of devices or plug-in elements within a

particular geographical area.

2A professional user of an MOBOTIX HUB client application.

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Mobotix 2023-R2 HUB DeskClient User manual

Mobotix 2023-R2 HUB DeskClient User manual

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