Oracle netra X5-2 User manual

Netra Server X5-2 Service Manual

Part No: E53601-03

October 2016

Netra Server X5-2 Service Manual

Part No: E53601-03

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Contents

Using This Documentation ................................................................................ 11

Product Documentation Library ....................................................................... 11

Feedback ...................................................................................................... 11

Identifying Components .................................................................................... 13

Component Locations (Storage, Power, and Fan Modules) .................................... 14

Component Locations (Motherboard, Memory, and PCIe Cards) ............................ 16

Front Panel Components (Service) ................................................................... 17

Rear Panel Components (Service) .................................................................... 18

Detecting and Managing Faults ........................................................................ 21

Understanding Diagnostics .............................................................................. 21

Diagnostic Process ................................................................................. 22

Understanding Diagnostic Tools Available During Server States ..................... 23

▼ Access the SP (Oracle ILOM) ............................................................ 28

Network Management Troubleshooting Guidelines ...................................... 30

Interpreting Diagnostic LEDs .......................................................................... 30

Front Panel LEDs .................................................................................. 31

Rear Panel LEDs ................................................................................... 33

Troubleshooting (Oracle ILOM /SP Targets) ...................................................... 34

▼ Enable Oracle ILOM Legacy Targets ................................................... 35

▼ Display Oracle ILOM Log Entries ...................................................... 35

Oracle ILOM Log Entry Filters ............................................................... 36

▼ Display Active Power Consumption .................................................... 37

▼ Display Information About User Sessions ............................................. 38

▼ Display the NET MGT Configuration Properties .................................... 39

▼ Display the SP Firmware Version ........................................................ 40

BIOS POST Event Messages ........................................................................... 40

Troubleshooting (Oracle ILOM /System Targets) ................................................ 42

▼ Display Problematic Components ........................................................ 42

5

Contents

▼ Display PCIe Card Information ........................................................... 43

Determining Component Health ............................................................... 43

Displaying Faulty Components ........................................................................ 46

▼ Display Faults (show faulty Command) .............................................. 47

▼ Display Faults (faultmgmt Shell) ........................................................ 48

▼ Clear a Fault Manually ...................................................................... 50

Resettable Targets .................................................................................. 51

Troubleshooting (Oracle ILOM Legacy Targets) ................................................. 51

▼ Display FRUID and Fault State for Specific Components ......................... 52

Oracle ILOM Legacy Targets for Component FRUID and Fault States ............. 53

▼ Display Component Voltages .............................................................. 53

▼ Display Component Power Consumption .............................................. 54

Oracle ILOM Legacy Targets for Component Power Consumption ................. 55

▼ Display Component Temperatures ....................................................... 55

▼ Display Component Fan Speeds .......................................................... 56

▼ Display Component LED State ........................................................... 57

Oracle ILOM Legacy Targets for LED States ............................................. 57

Using the Server Fault Remind Button .............................................................. 58

Preparing for Service ........................................................................................ 61

Safety Information ......................................................................................... 62

Safety Symbols ..................................................................................... 62

ESD Measures ...................................................................................... 62

Antistatic Wrist Strap Use ....................................................................... 63

Antistatic Mat ....................................................................................... 63

Tools Needed for Service ................................................................................ 63

Filler Panels ................................................................................................. 64

▼ Find the Server Serial Number ................................................................... 64

Component Service Task Reference .................................................................. 65

▼ Locate the Server ..................................................................................... 66

Removing Power From the Server .................................................................... 67

▼ Prepare to Power Off the Server ......................................................... 67

▼ Power Off the Server (Oracle ILOM) ................................................... 68

▼ Power Off the Server (Power Button - Graceful) .................................... 69

▼ Power Off the Server (Emergency Shutdown) ........................................ 69

▼ Disconnect Power Cords and Data Cables ............................................. 70

Accessing Internal Components ....................................................................... 71

▼ Prevent ESD Damage ....................................................................... 72

Removing the Server From the Rack ........................................................ 72

6 Netra Server X5-2 Service Manual • October 2016

Contents

▼ Remove the Top Cover ..................................................................... 77

▼ Remove the Fan Tray ............................................................................... 80

▼ Rotate the Drive Cage to the Service Position ............................................... 82

▼ Remove the Air Duct ................................................................................ 83

▼ Remove the PSU Duct .............................................................................. 87

Servicing the Filter ............................................................................................ 89

▼ Remove the Filter .................................................................................... 89

▼ Install the Filter ....................................................................................... 91

Servicing SAS Drives ........................................................................................ 93

SAS Drive Configuration ................................................................................ 94

SAS Drive LEDs ........................................................................................... 94

▼ Locate a Faulty Drive ............................................................................... 95

▼ Remove a SAS Drive ............................................................................... 97

▼ Install a SAS Drive .................................................................................. 99

▼ Verify a SAS Drive ................................................................................. 101

Servicing NVMe Storage Drives, Switch Card, and Cables .............................. 103

▼ Unmount an NVMe Storage Drive (Oracle Solaris) ....................................... 104

▼ Unmount an NVMe Storage Drive (Oracle Linux) ........................................ 104

▼ Remove an NVMe Storage Drive .............................................................. 106

▼ Verify Removal of an NVMe Storage Drive (Oracle Solaris) ........................... 107

▼ Verify Removal of an NVMe Storage Drive (Oracle Linux) ............................ 107

▼ Remove the NVMe Switch Card Cables ..................................................... 108

▼ Install the NVMe Switch Card Cables ........................................................ 108

▼ Remove the NVMe Switch Card ............................................................... 110

▼ Install an NVMe Switch Card ................................................................... 110

▼ Install an NVMe Storage Drive ................................................................. 111

▼ Power On an NVMe Storage Drive and Attach a Device Driver (Oracle

Solaris) ...................................................................................................... 111

▼ Power On an NVMe Storage Drive and Attach a Device Driver (Oracle

Linux) ........................................................................................................ 112

▼ Verify the Operation of an NVMe Storage Drive .......................................... 112

Servicing the DVD Drive .................................................................................. 113

▼ Remove the DVD Drive .......................................................................... 113

▼ Install the DVD Drive ............................................................................. 116

7

Contents

Servicing Power Supplies ............................................................................... 119

Power Supply LEDs ..................................................................................... 120

▼ Locate a Faulty Power Supply .................................................................. 120

▼ Remove a Power Supply .......................................................................... 122

▼ Install a Power Supply ............................................................................ 125

▼ Verify a Power Supply ............................................................................ 126

Servicing Fan Modules .................................................................................... 129

Fan Module LEDs ....................................................................................... 130

▼ Locate a Faulty Fan Module ..................................................................... 131

▼ Remove a Fan Module ............................................................................ 132

▼ Install a Fan Module ............................................................................... 133

▼ Verify a Fan Module ............................................................................... 136

Servicing PCIe Cards ...................................................................................... 137

PCIe Card Configuration ............................................................................... 138

▼ Locate a Faulty PCIe Card ....................................................................... 138

▼ Remove a PCIe Card .............................................................................. 139

▼ Install a PCIe Card ................................................................................. 141

▼ Verify a PCIe Card ................................................................................. 142

Servicing the Battery ....................................................................................... 145

▼ Remove the Battery ................................................................................ 145

▼ Install the Battery ................................................................................... 147

Servicing the USB Flash Drive ........................................................................ 149

USB Flash Drive LED .................................................................................. 149

▼ Remove the USB Flash Drive ................................................................... 150

▼ Install the USB Flash Drive ..................................................................... 152

Servicing the System Cables .......................................................................... 155

System Cable Configuration .......................................................................... 156

▼ Remove the SAS Drive Signal Cable ......................................................... 157

▼ Install the SAS Drive Signal Cable ............................................................ 158

▼ Remove the Backplane Data Cable ............................................................ 159

▼ Install the Backplane Data Cable ............................................................... 160

▼ Remove the Backplane Power Cable .......................................................... 161

▼ Install the Backplane Power Cable ............................................................. 163

8 Netra Server X5-2 Service Manual • October 2016

Contents

▼ Remove the DVD SATA Cable ................................................................. 164

▼ Install the DVD SATA Cable .................................................................... 166

▼ Remove the PDB Signal Cable ................................................................. 167

▼ Install the PDB Signal Cable .................................................................... 169

Servicing the Drive Backplane ........................................................................ 171

Drive Backplane Configuration ...................................................................... 171

▼ Determine if the Drive Backplane Is Faulty ................................................. 172

▼ Remove the Drive Backplane ................................................................... 173

▼ Install the Drive Backplane ...................................................................... 176

▼ Verify the Drive Backplane ...................................................................... 178

Servicing DIMMs .............................................................................................. 181

DIMM Configuration ................................................................................... 182

DIMM Population Guidelines for Single-Processor Servers ................................. 183

DIMM Population Guidelines for Dual-Processor Servers ................................... 184

▼ Locate a Faulty DIMM ............................................................................ 185

▼ Remove a DIMM ................................................................................... 187

▼ Install a DIMM ...................................................................................... 190

▼ Verify a DIMM ...................................................................................... 193

Servicing CPUs ................................................................................................ 195

CPU Configuration ...................................................................................... 195

▼ Locate a Faulty CPU ............................................................................... 196

CPU Tool ................................................................................................... 197

▼ Remove a CPU ...................................................................................... 198

▼ Install a CPU ......................................................................................... 203

Servicing the LED Board ................................................................................. 211

▼ Determine if the LED Board Is Faulty ........................................................ 211

▼ Remove the LED Board .......................................................................... 212

▼ Install the LED Board ............................................................................. 215

▼ Verify the LED Board ............................................................................. 218

Servicing the USB Board ................................................................................ 219

▼ Remove the USB Board .......................................................................... 219

▼ Install the USB Board ............................................................................. 223

9

Contents

Servicing the Motherboard .............................................................................. 227

▼ Determine if the Motherboard Is Faulty ...................................................... 227

▼ Remove the Motherboard ......................................................................... 230

▼ Install the Motherboard ........................................................................... 233

▼ Verify the Motherboard ........................................................................... 235

Servicing the PDB ........................................................................................... 237

▼ Determine if the PDB Is Faulty ................................................................. 237

▼ Remove the PDB .................................................................................... 239

▼ Install the PDB ...................................................................................... 242

▼ Verify the PDB ...................................................................................... 245

Returning the Server to Operation .................................................................. 247

▼ Install the PSU Duct ............................................................................... 248

▼ Install the Air Duct ................................................................................. 249

▼ Secure the Drive Cage ............................................................................. 253

▼ Install the Fan Tray ................................................................................. 255

▼ Install the Top Cover .............................................................................. 257

▼ Connect Power Cords .............................................................................. 260

▼ Power On the Server (Oracle ILOM) ......................................................... 261

▼ Power On the Server (Power Button) ......................................................... 262

Glossary .......................................................................................................... 263

Index ................................................................................................................ 267

10 Netra Server X5-2 Service Manual • October 2016

Using This Documentation

■

Overview – Describes how to troubleshoot and maintain the Netra Server X5-2 server from

Oracle.

■

Audience – Technicians, system administrators, and authorized service providers

■

Required knowledge – Advanced experience troubleshooting and replacing hardware

Product Documentation Library

Documentation and resources for this product and related products are available at http://www.

oracle.com/goto/netra-x5-2/docs.

Feedback

Provide feedback about this documentation at http://www.oracle.com/goto/docfeedback.

Using This Documentation 11

12 Netra Server X5-2 Service Manual • October 2016

Identifying Components

These topics identify key components of the server.

■

“Component Locations (Storage, Power, and Fan Modules)” on page 14

■

“Component Locations (Motherboard, Memory, and PCIe Cards)” on page 16

■

“Front Panel Components (Service)” on page 17

■

“Rear Panel Components (Service)” on page 18

Related Information

■

“Detecting and Managing Faults” on page 21

■

“Preparing for Service” on page 61

■

“Returning the Server to Operation” on page 247

Identifying Components 13

Component Locations (Storage, Power, and Fan Modules)

No. Name Service Links

1 Filter “Servicing the Filter” on page 89

14 Netra Server X5-2 Service Manual • October 2016

Component Locations (Storage, Power, and Fan Modules)

No. Name Service Links

2 Drives “Servicing SAS Drives” on page 93

3 Chassis “Accessing Internal Components” on page 71

4 LED board “Servicing the LED Board” on page 211

5 Drive backplane data cable “Servicing the System Cables” on page 155

6 Drive SAS cables “Servicing the System Cables” on page 155

7 Top cover “Remove the Top Cover” on page 77

“Install the Top Cover” on page 257

8 DVD SATA cable “Servicing the System Cables” on page 155

9 Drive backplane power cable “Servicing the System Cables” on page 155

10 Fan modules “Servicing Fan Modules” on page 129

11 Fan tray “Remove the Fan Tray” on page 80

“Install the Fan Tray” on page 255

12 USB board “Servicing the USB Board” on page 219

13 Power supplies “Servicing Power Supplies” on page 119

14 DVD drive “Servicing the DVD Drive” on page 113

Related Information

■

“Component Locations (Motherboard, Memory, and PCIe Cards)” on page 16

■

“Front Panel Components (Service)” on page 17

■

“Rear Panel Components (Service)” on page 18

■

“Component Service Task Reference” on page 65

Identifying Components 15

Component Locations (Motherboard, Memory, and PCIe Cards)

Component Locations (Motherboard, Memory, and PCIe

Cards)

No. Name Service Links

1 Drive cage “Rotate the Drive Cage to the Service Position” on page 82

“Secure the Drive Cage” on page 253

2 Power supplies “Servicing Power Supplies” on page 119

3 Fan modules “Servicing Fan Modules” on page 129

4 PCIe cards “Servicing PCIe Cards” on page 137

5 USB flash drive “Servicing the USB Flash Drive” on page 149

6 Air duct “Remove the Air Duct” on page 83

“Install the Air Duct” on page 249

7 Battery “Servicing the Battery” on page 145

8 PSU duct “Remove the PSU Duct” on page 87

16 Netra Server X5-2 Service Manual • October 2016

Front Panel Components (Service)

No. Name Service Links

“Install the PSU Duct” on page 248

9 DIMMs “Servicing DIMMs” on page 181

10 PDB “Servicing the PDB” on page 237

11 Motherboard “Servicing the Motherboard” on page 227

12 Drive backplane “Servicing the Drive Backplane” on page 171

13 USB board “Servicing the USB Board” on page 219

Related Information

■

“Component Locations (Storage, Power, and Fan Modules)” on page 14

■

“Front Panel Components (Service)” on page 17

■

“Rear Panel Components (Service)” on page 18

■

“Component Service Task Reference” on page 65

Front Panel Components (Service)

No. Description Links

1 Power button “Power Off the Server (Power Button -

Graceful)” on page 69

“Power On the Server (Power

Button)” on page 262

2 Locator button “Front Panel LEDs” on page 31

3 Drives (bottom row – HDD/NVMe0, HDD/NVMe2,

HDD4 and HDD6 (or HDD5 on six disk servers with

DVD). top row – HDD/NVMe1, HDD/NVMe3, HDD5,

“Servicing SAS Drives” on page 93

Identifying Components 17

Rear Panel Components (Service)

No. Description Links

and HDD7. (No HDD6 and HDD7 on six disk servers

with DVD.)

Note - HDD6 and HDD7 are not available on servers

with a DVD. NVMe support is not available in the

single-processor server.

DVD drive (substitutes for HDD6 and HDD7) “Servicing the DVD Drive” on page 113

4 USB 2.0 ports “USB Ports” in Netra Server X5-2 Installation

Guide

5 RFID module “Obtain the Server Serial Number” in Netra Server

X5-2 Administration Guide

Related Information

■

“Component Locations (Storage, Power, and Fan Modules)” on page 14

■

“Component Locations (Motherboard, Memory, and PCIe Cards)” on page 16

■

“Rear Panel Components (Service)” on page 18

■

“Front Panel LEDs” on page 31

Rear Panel Components (Service)

18 Netra Server X5-2 Service Manual • October 2016

Rear Panel Components (Service)

No. Description Links

1, 2 Power supplies (PS1 and PS0) (Note: AC supply

shown)

“Servicing Power Supplies” on page 119

3 The number of available PCIe3 slots depends on

the CPU configuration.

■ Single Processor – PCIe3 slots 5 and 6 on

right

■ Dual Processor – PCIe3 slots 1, 2, 3, and 4 on

left and PCIe3 slots 5 and 6 on right

“Servicing PCIe Cards” on page 137

4 Video port (HD-15) “Video Port” in Netra Server X5-2 Installation Guide

5 NET MGT RJ-45 network port for SP “Access the SP (Oracle ILOM)” on page 28

6 USB 3.0 ports “USB Ports” in Netra Server X5-2 Installation Guide

7 SER MGT RJ-45 serial port for SP “Access the SP (Oracle ILOM)” on page 28

8 Network 100/1000/10000 ports (NET0 to NET3)

for host

“10 Gigabit Ethernet Ports” in Netra Server X5-2

Installation Guide

9 Grounding studs “Connect the Chassis Ground Wire” in Netra Server

X5-2 Installation Guide

10 Chassis Status LEDs

■ Locator LED and button

■ Service Required LED

■ Main Power OK LED

“Rear Panel LEDs” on page 33

Related Information

■

“Component Locations (Storage, Power, and Fan Modules)” on page 14

■

“Component Locations (Motherboard, Memory, and PCIe Cards)” on page 16

■

“Front Panel Components (Service)” on page 17

■

“Rear Panel LEDs” on page 33

Identifying Components 19

20 Netra Server X5-2 Service Manual • October 2016

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