Arris SB6141 User manual

SB6141

DOCSIS® 3.0 Cable Modem

User Guide

ARRIS Copyrights and Trademarks

No part of this publication may be reproduced in any form or by any means or used to make any

derivative work (such as translation, transformation, or adaptation) without written permission

from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to

make changes in content from time to time without obligation on the part of ARRIS to provide

notification of such revision or change.

ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS

Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to

either the entities claiming the marks and the names of their products. ARRIS disclaims

proprietary interest in the marks and names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not

limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS

may make improvements or changes in the product(s) described in this manual at any time.

The capabilities, system requirements and/or compatibility with third-party products described

herein are subject to change without notice.

SURFboard SB6141 Cable Modem User Guide

Table of Contents

1. Safety and Regulatory Information .......................................................................... 5

Important Safety Instructions ............................................................................................ 5

FCC Statements .................................................................................................................. 7

Caring for the Environment by Recycling .......................................................................... 9

2. Getting Started ..................................................................................................... 10

Introduction ..................................................................................................................... 10

In the Box ......................................................................................................................... 10

Additional Item(s) You May Need ........................................................................... 11

System Requirements ...................................................................................................... 11

Contact Information ........................................................................................................ 11

3. Product Overview ................................................................................................. 12

Front Panel ...................................................................................................................... 12

Rear Panel ........................................................................................................................ 13

Cable Modem Label ......................................................................................................... 14

4. Installing the Cable Modem ................................................................................... 15

Connect the SB6141 to Your Computer .......................................................................... 15

Establish an Internet Connection .................................................................................... 16

Wall Mount the SB6141 ................................................................................................... 16

Wall Mounting Template ........................................................................................ 18

5. Using the Cable Modem Web Manager ................................................................. 19

Start the SB6141 Web Manager ...................................................................................... 19

SB6141 Web Manager Screen Options ................................................................... 19

Get Help ........................................................................................................................... 20

Exit the SB6141 Web Manager ........................................................................................ 21

6. Monitoring Your Cable Modem and Connected Network ....................................... 22

View the SB6141 Cable Modem Status ........................................................................... 22

View the SB6141 Product Information ............................................................................ 23

View the SB6141 Event Log ............................................................................................. 23

View the SB6141 Cable Modem Configuration ............................................................... 24

Reset the SB6141 Configuration Settings ........................................................................ 25

Restart the SB6141 .......................................................................................................... 26

Exit the SB6141 Web Manager ........................................................................................ 27

SURFboard SB6141 Cable Modem User Guide

7. Troubleshooting Tips ............................................................................................. 28

Solutions .......................................................................................................................... 28

Front Panel LED Icons and Error Conditions .................................................................... 29

8. Warranty Information ........................................................................................... 30

SURFboard SB6141 Cable Modem User Guide

Chapter 1

Safety and Regulatory Information

Important Safety Instructions

Read This Before You Begin — When using your equipment, basic safety precautions should

always be followed to reduce the risk of fire, electric shock, and injury to persons, including

the following:

 Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for

future reference.

 This device must be installed and used in strict accordance with manufacturer’s

instructions, as described in the user documentation that is included with the device.

 Comply with all warning and caution statements in the instructions. Observe all warning

and caution symbols that are affixed to this device.

 To prevent fire or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects filled with liquids, such

as vases, on the device.

 This device was qualified under test conditions that included the use of the supplied

cables between system components. To ensure regulatory and safety compliance, use

only the provided power and interface cables and install them properly.

 Different types of cord sets may be used for connections to the main POWER supply

circuit. Use only a main line cord that complies with all applicable device safety

requirements of the country of use.

 Installation of this device must be in accordance with national wiring codes and conform

to local regulations.

 Operate this device only from the type of power source indicated on the device’s marking

label. If you are not sure of the type of power supplied to your home, consult your dealer

or local power company.

 Do not overload outlets or extension cords, as this can result in a risk of fire or electric

shock. Overloaded electrical outlets, extension cords, frayed power cords, damaged or

cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire

hazard.

 Route power supply cords so that they are not likely to be walked on or pinched by items

placed upon or against them. Pay particular attention to cords where they are attached to

plugs and convenience receptacles, and examine the point where they exit from the

device.

Chapter 1: Safety and Regulatory Information

SURFboard SB6141 Cable Modem User Guide

 Place this device in a location that is close enough to an electrical outlet to accommodate

the length of the power cord.

 Place the device to allow for easy access when disconnecting the power cord of the device

from the electrical wall outlet.

 Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug

can be fully inserted with no part of the blades exposed.

 Place this device on a stable surface.

 Avoid damaging the device with static by touching the coaxial cable when it is attached to

the earth-grounded coaxial cable-TV wall outlet.

 Always first touch the coaxial cable connector on the device when disconnecting or

reconnecting the Ethernet cable from the device or user’s PC.

 It is recommended that the customer install an electrical surge protector in the electrical

outlet to which this device is connected. This is to avoid damaging the device by local

lightning strikes and other electrical surges.

 Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

 Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink

or laundry tub, in a wet basement, or near a swimming pool.

 Do not cover the device or block the airflow to the device with any other objects. Keep the

device away from excessive heat and humidity and keep the device free from vibration

and dust.

 Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do

not spray cleaners directly on the device or use forced air to remove dust.

 For added protection, unplug the device from the wall outlet and disconnect the cables to

avoid damage to this device during lightning activity or power surges.

 Upon completion of any service or repairs to this device, ask the service technician to

perform safety checks to determine that the device is in safe operating condition.

 Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service

personnel.

 This device should not be used in an environment that exceeds 104° F (40° C).

SAVE THE ABOVE INSTRUCTIONS

Note to CATV System Installer — This reminder is provided to call the CATV system installer’s

attention to Article 820.93 and 820.100 of the National Electric Code, which provides

guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall

be connected to the grounding system of the building, as close to the point of cable entry as

practical.

Chapter 1: Safety and Regulatory Information

SURFboard SB6141 Cable Modem User Guide

FCC Statements

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the device off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the device and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

 Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) This device may not cause harmful interference, and (2) This device must

accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by Motorola for

compliance could void the user’s authority to operate the equipment.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled

environment. To comply with the FCC RF exposure compliance requirements, the separation

distance between the antenna and any person’s body (including hands, wrists, feet and

ankles) must be at least 8 inches (20.3 centimeters).

This transmitter must not be co-located or operating in conjunction with any other antenna or

transmitter except those already approved in this filing.

The availability of some specific channels and/or operational frequency bands are country

dependent and are firmware programmed at the factory to match the intended destinations.

The firmware setting is not accessible by the end user.

Industry Canada (IC) Statement

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the

following two conditions:

 This device may not cause interference, and

 This device must accept any interference, including interference that may cause undesired

operation of the device.

Chapter 1: Safety and Regulatory Information

SURFboard SB6141 Cable Modem User Guide

CAN ICES-3 (B)/NMB-3 (B)

In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.

Caution: To reduce the potential for harmful interference to co-channel mobile satellite

systems, use of the 5150-5250 MHz frequency band is restricted to indoor use only.

High power radars are allocated as primary users (meaning they have priority) of 5250-5350

MHz and 5650-5850 MHz frequency bands. These radars could cause interference and/or

damage to License Exempt–Local Area Network (LE-LAN) devices.

IC Radiation Exposure Statement

Important Note: This equipment complies with IC radiation exposure limits set forth for an

uncontrolled environment. This equipment should be installed and operated with a minimum

distance of 20 centimeters between the radiator and your body.

Avis D'Industrie Canada (IC)

Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est

assujettie aux deux conditions suivantes:

 Cet appareil ne doit pas causer d'interférences et

 Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un

fonctionnement non désiré.

CAN ICES-3 (B)/NMB-3 (B)

Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de

fréquence 5600-5650 MHz.

Avertissement: afin de réduire les risques de brouillage préjudiciable aux systèmes de

satellites mobiles utilisant les mêmes canaux, les dispositifs fonctionnant dans la bande 5150-

5250 MHz sont réservés uniquement pour une utilisation à l'intérieur

Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d. prioritaires)

des bandes de fréquences 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer de

l'interférence ou des dommages susceptibles de nuire aux appareils exempts de licence–

réseau local (LAN-EL).

Déclaration de IC sur L'Exposition aux Rayonnements

Note Importante: cet équipement est conforme aux limites d'exposition aux rayonnements

établies par IC pour un environnement non contrôlé. Cet équipement doit être installé et utilisé

de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et

votre corps.

Chapter 1: Safety and Regulatory Information

SURFboard SB6141 Cable Modem User Guide

Caring for the Environment by Recycling

When you see this symbol on an ARRIS product, do not dispose of the product with

residential or commercial waste.

Recycling your ARRIS Equipment

Please do not dispose of this product with your residential or commercial waste.

Some countries or regions, such as the European Union, have set up systems to

collect and recycle electrical and electronic waste items. Contact your local

authorities for information about practices established for your region. If collection

systems are not available, call ARRIS Customer Service at 1-877-466-8646 for

assistance.

SURFboard SB6141 Cable Modem User Guide

Chapter 2

Getting Started

Introduction

The ARRIS SURFboard® SB6141 DOCSIS 3.0® Cable Modem provides a secure ultra high-speed

broadband connection to the Internet for your computer and other network devices on your

home or small business network.

This guide provides a product overview and instructions for installing your SB6141 and

monitoring your cable modem and network operational status.

In the Box

Before installing the SB6141, check that the following items are also included in the box. If any

items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance.

Table 1. SB6141 Package Contents

Item

Description

SB6141 Cable

Modem

High-speed DOCSIS 3.0 cable modem

Power Supply

Power cord for an electrical wall outlet

connection

Ethernet Cable

Standard Category 5 (CAT5) or higher cable

for connecting to the network

Software License &

Regulatory Card

Software license, warranty, Safety

instructions, and regulatory information for

the cable modem

Chapter 2: Getting Started

SURFboard SB6141 Cable Modem User Guide

Item

Description

Support Information

Card

Contact information for obtaining technical

support assistance with your SURFboard

device

SB6141 Quick Start

Guide

Basic information for installing the cable

modem and connecting to the Internet on

your home network.

Additional Item(s) Needed (Not Included)

The following item is not included in the box and must be purchased separately, if required:

 Coaxial (coax) cable, if one is not already connected to a cable wall outlet

System Requirements

 High-speed Internet access account

 Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari

 Compatible operating systems:

 Windows®10

 Windows 8

 Windows 7 Service Pack 1 (SP1)

 Windows Vista™ SP2 or later

 Windows XP SP3

Note: Microsoft no longer supports Windows XP. The SB6141 should still function

without any problems.

 Macintosh® 10.4 or higher

 UNIX®

 Linux®

Contact Information

For technical support and additional ARRIS product information:

 Visit the ARRIS Support website: www.arris.com/consumer

(http://www.arris.com/consumer)

 Call ARRIS Technical Support: 1-877-466-8646

SURFboard SB6141 Cable Modem User Guide

Chapter 3

Product Overview

Front Panel

Figure 1: SB6141 Front View

Table 2. SB6141 Front Panel LED Icons

LED Icon

Blinking

On (Solid)

Not applicable – icon does not

blink.

Green: Power is properly connected.

Scanning for a downstream

(receive) channel connection.

Green: Non-bonded downstream channel is

connected.

Blue*: High-speed Internet connection with

bonded downstream channels.

Scanning for an upstream (send)

channel connection.

Green: Non-bonded upstream channel is

connected.

Blue*: High-speed Internet connection with

bonded upstream channels.

Scanning for an Internet

connection.

Green: Startup process completed.

Chapter 3: Product Overview

SURFboard SB6141 Cable Modem User Guide

LED Icon

Blinking

On (Solid)

Transmitting or receiving data on

the Ethernet port

Amber: A computer, hub, or other network

device is connected to the Ethernet

(10Base-T) or Fast Ethernet (100Base-T)

port

Blue*: High-speed Gigabit Ethernet

(1000Base-T) connection is made from the

SB6141 to your computer

*Blue: Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available

in all locations. Check with your service provider for availability in your area.

Rear Panel

Figure 2: SB6141 Rear View

Table 3. SB6141 Rear Panel Ports & Connectors

Port Name

Description

1

10/100/1000Base-T Ethernet port

2

Coaxial cable connector

3

+12VDC Power connector

WARNING! To avoid any damage to your SB6141, only use

the power supply provided in the box.

Chapter 3: Product Overview

SURFboard SB6141 Cable Modem User Guide

Cable Modem Label

The cable modem label is located on the bottom of your SB6141. It contains the cable modem

ID that you may need when contacting your service provider or ARRIS Technical Support.

To receive Internet service, contact your service provider for assistance. You may need to

provide the following information listed on the cable modem label:

 Cable modem Model name (SB6141)

 Cable modem MAC address (HFC MAC ID)

 Cable modem Serial number (S/N)

SURFboard SB6141 Cable Modem User Guide

Chapter 4

Installing the Cable Modem

Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the

building. Exposure of the cables to lightning could create a safety hazard and damage the

product.

Connect the SB6141 to Your Computer

Before installing the SB6141:

 Check with your service provider to ensure broadband cable service is available in your

area.

 Choose a location in your home where your computer and cable modem are preferably

near existing cable and electrical wall outlets.

Figure 3: SB6141 Connection Diagram

1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter

(optional).

2. Connect the other end of the coaxial cable to the Cable connector on the rear of the

SB6141.

Use your hand to tighten the connectors to avoid damaging them.

3. Connect the Ethernet cable to the Ethernet port on the rear of the SB6141.

4. Connect the other end of the Ethernet cable to the Ethernet port on your computer.

5. Connect the power cord to the Power port on the rear of the SB6141.

Chapter 4: Installing the Cable Modem

SURFboard SB6141 Cable Modem User Guide

6. Plug the other end of the power cord into an electrical wall outlet that is not controlled by

a wall switch.

Note: This automatically powers ON the SB6141.

Establish an Internet Connection

Although your computer may already be configured to automatically access the Internet, you

should still perform the following cable modem connectivity test to check that your devices

were connected properly:

1. Power ON the computer connected to the SB6141, if it is turned off, and then log in.

2. Contact your service provider to activate (provision) the SB6141. You may have to provide

the HFC MAC ID listed on the cable modem label.

Note: Your service provider may allow for automatic activation which will

automatically launch their special website when you open a web browser.

3. After the SB6141 is provisioned (or activated), open a web browser (such as Internet

Explorer, Google Chrome, Firefox, or Safari) on the computer.

4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter.

The ARRIS website should open. If it fails to open, please contact your service provider for

assistance.

5. Check that the Power, Receive, Send, and Online front panel LEDs on the SB6141 light up

in sequential order. See Front Panel (page 12) for additional LED status information.

 If all four LEDs did not light up Solid and you are not connected to the Internet, you

may have to contact your service provider to reactivate your SB6141 or check for

possible signal issues.

 If you still cannot connect to the Internet, the SB6141 may be defective. Please call

ARRIS Technical Support at 1-877-466-8646 for assistance.

Wall Mount the SB6141

If you choose to mount the SB6141 on a wall, please read the following before starting:

 Locate the unit as specified by the local or national codes governing residential or business

cable TV and communications services.

 Follow all local standards for installing a network interface unit/network interface device

(NIU/NID).

 Unplug the power cord on the SB6141 from the electrical wall outlet and verify that all the

cables are repositioned away from the back of the SB6141 before mounting it on the wall.

 Decide if you are mounting the SB6141 horizontally or vertically on the wall.

Chapter 4: Installing the Cable Modem

SURFboard SB6141 Cable Modem User Guide

 Gather the following items:

 Wall-mounting template or ruler/measuring tape

 Applicable screwdriver: Phillips or flathead

 Two M3.5 (#6) screws with a flat underside and maximum screw head diameter of 9.0

mm to mount the SB6141.

Note: Contact a qualified installer to determine the appropriate screw length

needed for mounting a cable modem.

See the figure below for the spacing needed between the screw heads and wall:

Figure 4: Wall Mount-Screw Head Dimensions

Note: If possible, mount the SB6141 to concrete, masonry, wooden stud, or some other

solid wall material. Use anchor bolts if necessary (for example, if you mount the unit on

drywall).

Caution: Before drilling holes in the wall, check the structure for potential damage to

water, gas, or electrical lines.

Follow these steps to wall mount the SB6141:

1. Use the wall mounting template as a guide for drilling holes in the wall (see Figure 5).

WARNING! The wall mounting template is intended as a sample representation of

the SB6141 side view. The mounting hole dimensions shown on the template are not

accurate. BEFORE drilling any holes in the wall, check to ensure that your

measurements match the holes on the side of the SB6141.

2. Select an appropriate depth and diameter to drill the holes to a depth of at least 1½ inches

(3.8 cm).

Chapter 4: Installing the Cable Modem

SURFboard SB6141 Cable Modem User Guide

Note: There must be .10 inch (2.5 mm) between the wall and underside of the screw

head (see Figure 4). The installer must determine the depth of the hole, the necessary

hardware and must be careful to select the appropriate depth and diameter.

3. Insert the #6 screws in the holes and then attach the SB6141.

4. Attach the SB6141 to the two screws on the wall. Check that it is securely mounted on the

wall.

5. Reconnect the coaxial, Ethernet, and power cables.

6. Re-plug the power cord into the +12VDC Power connector on the SB6141 and the

electrical wall outlet.

7. Arrange the cables to prevent any safety hazards.

8. Check that the SB6141 is still securely mounted on the wall.

Wall Mounting Template

Figure 5: Sample SB6141 Wall Mounting Template

SURFboard SB6141 Cable Modem User Guide

Chapter 5

Using the Cable Modem Web Manager

The SB6141 Web Manager is available to view and monitor the SB6141 operational status and

also to reset or reboot the SB6141.

Start the SB6141 Web Manager

1. Open any Web browser on the computer connected to the SB6141.

2. Type the default LAN IP address, 192.168.100.1, In the Address bar and then press Enter.

The SB6141 Status screen displays.

Figure 6: SB6141 Opening Screen

Note: If you cannot access the HTML pages in the SB6141 Web Manager, please

contact ARRIS Technical Support for assistance.

SB6141 Web Manager Screen Options

Buttons and Links

You can use the web manager buttons or links to view the status and network configuration

screens for the SB6141.

 The buttons are displayed along the top of the SB6141 Web Manager screen (see Figure

7). To display a specific web manager screen, click the button.

Chapter 5: Using the Cable Modem Web Manager

SURFboard SB6141 Cable Modem User Guide

Figure 7: SB6141 Web Manager Buttons

 The links are displayed along the bottom of the SB6141 Web Manager screen (see figure

below). To display a specific web manager screen, click the link.

Figure 8: SB6141 Web Manager Links

Table 4. SB6141 Web Manager Screen Options

Screen Option

Function

Provides the current operational status of the cable modem.

Provides current status information for the upstream and

downstream signals of the cable modem.

Provides the serial number and MAC addresses for the cable

modem and computers connected on your home network.

Provides the network connection frequency and channel ID

information for the cable modem.

Also, allows you to reset the cable modem configuration to the

factory default configuration and restart the cable modem.

Displays a listing of the time and actual events as they occur and are

detected by the cable modem.

This information may be useful to help diagnose and correct any

problems that may occur with the cable modem.

Provides information on the Open Source Software components,

software licenses, and source code used in the cable modem.

Provides a brief description for each screen option and general

troubleshooting tips.

Get Help

Help information is available for troubleshooting and resolving general issues that may occur

with your SB6141.

 Click the Help menu button or link on the SB6141 Web Manager screen to open the

SB6141 Help screen.

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