Comcast Skype on Xfinity User manual

Skype™ on XFINITY

User Guide

2

Contents

Get to Know the Parts 4

Camera 5

Adaptor Box 6

Remote 8

Setup 11

What You Will Need to Get Started 12

Comcast and Skype Accounts 12

Wireless Network 12

Camera Setup 13

Connect 15

Power Up 18

Activate 19

Pair Your Remote 20

Connect to Your Home Network 21

Ethernet Connection 21

Available Wireless Networks 22

Hidden Wireless Networks 23

System Check 25

Set Time Zone 25

Screen Resolution 26

Checking Your HD Video Signal 26

Checking Your Camera 27

Microphone Check 27

Checking Your Audio 28

Comcast Sign-In 29

Skype Account 29

Sync Contacts 32

Activation Complete 33

Proles 34

Sign In to Your Skype on XFINITY Prole 35

Additional Skype on XFINITY Proles 36

Create a New Prole 36

My Skype on XFINITY Prole 37

Update Your Status 37

Update Your Mood 39

Video and Audio Calls 40

Make a Video Call 41

Make an Audio Call 43

Incoming Calls 44

Video and Audio Call Features 45

Messages 48

Sending and Receiving Messages 49

Incoming Messages 50

Message Features 51

Change Views 51

Group Messaging 52

Contacts 53

Contacts 54

Available Contacts 57

Pending Contact Requests 58

All Contacts 59

Add Contacts 59

Filter Contacts 60

Settings 61

Prole Settings 62

Edit Prole Name 62

Sign In Options 63

Change Linked Skype Account 64

Change Skype Password 65

Privacy Settings 65

Manage Conversations 66

Sync Contacts 66

Delete Proles 67

Blocked Contacts 68

System Settings 69

Video Settings 70

Audio Settings 71

Network Settings 72

General Settings 73

Other Features 75

Recents 76

Notications 78

Glossary 79

3

Introduction

Welcome

This user guide is where you will nd answers to questions along with easy to follow, step-by-step

guidance on how to set up and use Skype on XFINITY

®

in your home. Learn how to maximize the full

potential of every feature, make a call or message a friend—everything you need to know is right here.

If you have questions that are not answered in this user guide, visit http://comcast.com/skype. For

additional support, call 877-704-7713.

About Skype on XFINITY

Skype on XFINITY delivers high-quality, face-to-face video calling right to your TV. Enjoy video and audio

calls—even messages—without a computer, without opening a browser. It’s the next best

thing to being there.

• ConnectwithXFINITYandSkypecontacts,withHDvideo/audiocallsandmessages.Nowyouwill

never have to miss an important moment.

• Oncesignedin,youcanmakeorreceivecallsandmessageswhilewatchingTV.Forincomingcalls,

you will see who is calling you and be able to choose how you want to connect—by video or audio.

Important Notes

• TheEmergencyAlertSystem(EAS)fornationalpublicwarningsonlybroadcastsinTVmode(not

duringcallsormessaging).LearnmoreaboutEASatwww.fcc.gov/pshs/services/eas.

• NoemergencycallswithSkype.Skypeisnotareplacementforyourtelephoneandcan’tbeusedfor

emergency calling.

• DatausedwhileenjoyingSkypeonXFINITYcountstowardyourComcastmonthly

Internet bandwidth usage. For more information go to www.comcast.com/corporate/customers/

policies/highspeedinternetaup.html.

Get to Know the Parts

Take a look at the components that make up Skype on XFINITY. Here you

will find visual diagrams, technical specifications and helpful tips to get

you familiar with all the essentials.

This section will cover:

•Camera

•AdaptorBox

•Remote

5

Get to Know the Parts

Camera

• High-Denitioncamerasupportsupto720p@30framespersecond(requiresbothuserstohave

 consistent1.5Mbps+upload/downloadspeeds)

• On/OffIndicator

• Digital/OpticalZoomLensWithShutter

• Built-InDirectionalMicrophones

• AdjustableClipforSecurePlacement

Forcameraplacement,seeCamera Setuponpage13.



6

Get to Know the Parts

Adaptor Box

• HDMIConnectionsBetweenSet-TopBoxandTV

• Dual-band(2.4GHz/5GHz)WirelessNetwork(802.11n)

• Ethernet-ReadyforWiredConnection

• DigitalAudioOutput

• AudibleNotications

• IntegrationwithSkype

• WPS-CapableforWirelessSetup(currentlynotavailable)

• NewMessageIndicator(currentlynotavailable)

• SDSlotforViewingMedia(currentlynotavailable)

Helpful Hints for the Adaptor Box

• ThereisnoOn/Offindicatorlight.ThePowerLEDremainslitwhenpluggedin.

• Pleasebeawarethatdigitalaudiocanrunthroughyourdigitalaudioreceiver,butdigitalvideo

mustbeconnecteddirectlyfromyouradaptorboxtoyourTV.

• TheResetbuttonisrecessedtopreventaccidentalpressingandhastwofunctions,depending

onthelengthoftimeheld:

- NormalReset:InsertathinobjectandholdtheResetbuttonfor2-5 secondstorebootthe

adaptorboxandkeepyourpersonalsettings.

 FactoryReset:InsertathinobjectandholdtheResetbuttonfor15 or more secondsto

deleteALLpersonalsettingsandrestoretheadaptorboxtothedefaultfactorysettings.Factory

Resetshouldbeusedwithcaution,asitremovesallSkypeonXFINITYproles.

7

Get to Know the Parts

Helpful Hints for the Adaptor Box

• ThereisnoOn/Offindicatorlight.ThePowerLEDremainslitwhenpluggedin.

• Pleasebeawarethatdigitalaudiocanrunthroughyourdigitalaudioreceiver,butdigitalvideo

mustbeconnecteddirectlyfromyouradaptorboxtoyourTV.

• TheResetbuttonisrecessedtopreventaccidentalpressingandhastwofunctions,depending

onthelengthoftimeheld:

- NormalReset:InsertathinobjectandholdtheResetbuttonfor2-5 secondstorebootthe

adaptorboxandkeepyourpersonalsettings.

 FactoryReset:InsertathinobjectandholdtheResetbuttonfor15 or more secondsto

deleteALLpersonalsettingsandrestoretheadaptorboxtothedefaultfactorysettings.Factory

Resetshouldbeusedwithcaution,asitremovesallSkypeonXFINITYproles.

8

Get to Know the Parts

Remote

• RadioFrequency(RF)Remote

• (2)CR20323VLithiumBatteries(pre-installed)



9

Get to Know the Parts

Helpful Hints for the Remote

• UsetheLeftarrowtogobacktothepreviousscreen.

• VOLadjuststhesoundlevelforSkypeonXFINITYonly.ItdoesnotadjustyourTVvolume.

• Press Soundtotoggleonandoffsoundfromthecaller.

• PressMictotoggleonandoffthemicrophoneforthecallertohearyou.

• PressVideo toturnoff(andon)yourvideoduringavideocall.

• Play/Pause /Forward /Rewindvoicemailbuttonsarenotavailableatthistime.

• Foryourremotetowork,youdonotneedtopointittowardstheadaptorbox.

• Thereareseveralreasonswhyyourremotemightnotbeworking.

 •Yourremotemightbelocked.Onthebackofyourremote,presstheLockbuttononandoff

  totestthis.

 •Yourremotemightnotbepairedtotheadaptorbox.Thepairingprocessconnects  

  yourremotetotheadaptorboxsothattheadaptorbox—andSkypeonXFINITY—canonly

  becontrolledbyoneremote.Tolearnmore,gotoPair Your Remote onpage20.

 •Yourbatteriesmightbedead.IftheLEDlightdoesnotwork,replacethebatteries.

10

Get to Know the Parts

Two-Handed Hold

One-Handed Hold

Using Your Remote’s Keyboard

Tryafewdifferentpositionsforholdingtheremotewhiletypingonthekeyboardandndthetthat

ismostcomfortableforyou.You want to ensure you are not pressing any buttons on the front

of the remote while using the keyboard.

Theillustrationsbelowshowtwoofthemostpopularholds.

Helpful Hints for the Remote Keyboard

• ALTmustbepressedbeforepressingabluecharactereverytimeyouenteracharacter.

HoldingdownALTwhilepressingmultiplebluecharactersinarowwillnotwork.

• CAPSmustbepressedeverytimeyouwanttocapitalizeacharacter.

Setup

This section provides guidance for setting up your system, from gathering

the necessary account information right up to activation.

This section will help you:

•Determinewhatyouwillneedtogetstartedandhaveeverythingready

for fast and easy setup.

•LearnhowtoplaceyourcameraontopofyourTVoronaflatsurface.

•Identifyandconnectthecablestotheirdesignatedports.

12

Setup

What You Will Need to Get Started

• HDMI-capableComcastset-topboxandHDTV.

• Internetconnectionwithatleast1.5Mbpssimultaneousuploadanddownloadspeeds

(checkyourspeedsathttp://speedtest.comcast.net).

Comcast and Skype Accounts

• AllusersofSkypeonXFINITYwillneedtheirownComcastID.

• YouwilllinkyourComcastIDtoaSkypeaccountduringtheactivationprocess.

EachuniquecombinationofaComcastIDandSkypeaccountiscalledaSkypeonXFINITYprole.

• IfyouneedtocreateaSkypeaccount,youcandosoduringactivationonyourTV.

Comcast Account

•ComcastID________________________________________________

• ComcastPassword___________________________________________

Skype Account

• SkypeName_______________________________________________

• SkypePassword_____________________________________________

SKYPE ON XFINITY PROFILE = COMCAST ACCOUNT + SKYPE ACCOUNT

              -ComcastID-SkypeName

              -ComcastPassword-SkypePassword

Wireless Network

• Ifyouchoosetoconnecttoyourwirelessnetwork(ratherthanEthernet),youwillneedthenetwork

nameandpassword(key).

• NetworkName(SSID) _________________________________________

• NetworkPassword(Key)________________________________________

• SecurityEncryptionMethod(forhiddenwirelessnetworksonly) _______________

IfyouhaveprintedthisUserGuide,considernotingyoursetupdetailsbelow.

13

Setup

Camera Setup

TheXFINITY cameracanbeplacedontopofyourTVscreenoronaatsurface(likeaTVconsole).The

recommendedviewingdistanceis5’-12’.Thecamerashouldnotbeusednearstrongmagneticelds

(see illustration on next page).

TV Top

1.PlacethefrontofthecameraontopofyourTV,withthebottomliprestingjustbelow

thetopofthescreen.

2.PushtheclipdownuntilittouchesthebackoftheTVandthecameraissecure.

3.Adjusttheangleofthecameratocaptureyourpreferredviewingareaandtoensurethatthe

 microphonesaredirectlyinfrontofthepersonspeaking.

Flat Surface

1.Holdthecamerawiththelensfacingtowardsyouandadjusttheclip’srubberbottom,asshown.

2.Placethecameraonaatsurfacewiththelensfacingtheviewingarea.Holdtherubberbottomin

placewhileadjustingtheangleofthecameratocaptureyourpreferredviewingareaandtoensurethat

themicrophonesaredirectlyinfrontofthepersonspeaking.



 Important Note for Wall-Mounted TVs

 Makesurethecombinedweightofthecamera(8.81oz.)andTVdoesnotexceedthemaximum

ratingforyourwallmount.Checkthewallmountmanufacturer’smanualforthemaximumrating.The

cameraclipisnotcompatiblewithallTVwallmounts.Forwall-mountedTVsthathavebeeninstalled

ushwiththewall,cameraplacementonyourTVisnotrecommendedduetospaceconstraints,

whichmayresultindamagetoyourTVorthecamera.

 Important Note for Fireplace-Mounted TVs

 Thecameraisnotintendedforuseinhigh-temperaturelocations,suchasabovereplaces.

Helpful Hints for Setup

• Thecamera’sbroadanglewillgiveyoutheabilitytorelaxacrosstheroomwhileenjoyinga

conversation.RuntheCameraTest(duringtheTVactivationorgotoSettings > System Settings >

Video Settingsatanytime)toseewhatareawillbecapturedduringavideocall.

• Positiontable/standinglampsinfrontofyoutoavoidappearingsilhouetted.

• Turndownoverheadlightsandpositionasecondarytableorstandinglampinfrontofyouto

avoidhavingtoturnoverheadlightsallthewayup.

•IfthecameracableisnotlongenoughtoreachtheCamera p o r t ,  c o n n e c t  t h e  U S B  e x t e n s i o n 

cabletothecameracable.

14

Setup

15

Setup

Connect

Thefollowingillustrationshowstwopotentialset-ups.Thesetupontheleftiswithoutareceiver,DVDplayeror

gameconsole.Thesetupontherightincludesareceiver,DVDplayerandgameconsole.

16

Setup

Thestepsbelowmaydifferslightlydependingonyourmediasetup,buttheequipmentordershould

remainthesame(see the illustration on following page).

A.PlugintheprovidedHDMIcabletoyourset-topboxandtheotherendtotheHDMI Cable Inporton

youradaptorbox.

B.PlugasecondHDMIcabletotheHDMI TV Out portonyouradaptorboxandtheotherendtooneof

theavailableHDMIportsonyourTV.

 •Note:Ifyouhaveanaudioreceiver,useoneHDMIcabletoconnectyourset-topboxtoyourreceiver

 thenuseanotherHDMIcabletoconnectthereceivertoyouradapterbox(see the illustration on

following page).

C.PlugthecameracableintotheCameraport.Ifthecameracableisnotlongenoughtoreachthe

Cameraport,connecttheUSBextensioncabletothecameracable.

D.DecideifyouwanttoconnecttoyourhomenetworkusingawiredEthernetcableor

 wirelessconnection.



• Ethernetconnection:PlugaCAT-6Ethernetcable(notprovided)totheEthernetportonyour

adaptorboxandtheotherendtoanavailableportonyourmodemorrouter.

 • Wirelessconnection:SkipthisstepandfollowtheinstructionswhenyouactivateonyourTV.

E.IfyouareusinganaudioreceiverwithanSPDIF(OpticalDigitalAudio)cable,disconnectthiscable

 fromyourset-topboxandplugitintotheAudioportontheadaptorbox.SinceSPDIFonlytransmits

 audio,youwillalsohavetoconnectviaHDMIinordertoseeanyvideo.Westronglyrecommendusing

 bothHDMIandSPDIFcables(as depicted in the illustration) toconnectyouradaptorbox.

F. Connectthepoweradaptortothepoweradaptorcable(see the illustration on following page).

G.UsingyourTVremote,selectthesameHDMIinputtowhichyouconnectedtheadaptorbox.

17

Setup

A

B

E

D

C

F

18

Setup

Power Up

Ifyouneedhelpwithsetup,visithttp://comcast.com/skypeorcallat877-704-7713.

1. PlugthepowercableintothePowerportontheadaptorcable.Thenplugthepowercableinto

anelectricaloutlet.Thereisnopowerbuttononyouradaptorbox,sothispowercableistheonly

waytoturnthesystemonandoff.

2. TurnonyourTV,set-topboxandaudioreceiver(ifyouhaveone).

3.MakesurethatyourTVissettotheHDMIportthatyouconnectedtheHDMIcableto.For

example,ifyoupluggedthecableintoHDMI1,thenmakesurethatyourTVissettoHDMI1(not

HDMI2,HDMI3,etc.).

4. Nextyouwillseeablackscreen.

5. In a few minutes (up to 20), you will be greeted with a Welcome screen.

Important Note for Power Up

Pleasedonotunplugorresettheadaptorboxbeforeyouseethisscreen.Ifyouunplugorresetthe

adaptorboxbeforeactivationiscomplete,thesystemwillrestartfromthebeginningofthe

setupprocess.

Helpful Hints for Powering Up

• Thepoweradaptorismadeupoftwopiecesthatjointogether.

• Ifneeded,usetheUSBextensioncabletoaddlengthtoyourcameracable.

Activate

Once you have completed setup, it is time to activate your Skype on

XFINITY. During activation, you will follow a series of steps on your TV

screen. Use your remote to complete the information and refer to the tips

in this section to complete the process.

This section will help you:

•Pairyourremotewiththesystem.

•ConnecttoyourhomenetworkviaanEthernetcableora

wireless connection.

•Runshortvideoandaudiodiagnosticteststoensureeverythingis

working properly.

•SignintoComcastandSkype.

•Syncyourcontacts.

20

Activate

Pair Your Remote

The pairing process connects your remote to the adaptor box so that the adaptor box—and Skype on

XFINITY—can only be controlled by one remote.

1. Pull out the tab from the remote’s battery compartment.

2. Press and hold the Setup button on your remote until the red light on your remote turns green.

3. Press the Call button on your remote.

4. Flip the remote to the keyboard side.

5. Use the keyboard to enter the 3 letters displayed on your TV screen. Note: The letters on your

screen may differ from the example shown here.

Helpful Hints for Remote Pairing

• Youonlyhave60secondstopressthelettersonyourremotethatcorrespondtolettersonyour

screen.Ifyoudonotnishthiswithin60seconds,simplyrestarttheprocess.

• Ifyourremoteisnotworking,refertotheHelpful Hints for the Remote section on page 9.

• Ifyouenteranincorrectletterduringthepairingprocess,thescreenwillrefreshandyouwillbe

asked to retry.

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Comcast Skype on Xfinity, Xfinity User manual

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