HP Pavilion 15-bk000 x360 Convertible PC User guide

Type
User guide

This manual is also suitable for

HP Pavilion x360 Convertible PC
(model numbers 15-bk100 through 15-
bk199 and 15-bk000 through 15-bk099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Pentium are U.S. registered
trademarks of Intel Corporation. Microsoft
and Windows are either registered trademarks
or trademarks of Microsoft Corporation in
the United States and/or other countries.
SD Logo is a trademark of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: August 2016
First Edition: May 2016
Document Part Number: 862394-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Locating hardware ................................................................................................................................................. 5
Locating software .................................................................................................................................................. 5
Display .................................................................................................................................................................... 6
Keys ........................................................................................................................................................................ 7
Lights ...................................................................................................................................................................... 8
TouchPad ................................................................................................................................................................ 9
Left side ............................................................................................................................................................... 10
Right side ............................................................................................................................................................. 12
Bottom ................................................................................................................................................................. 13
3 Illustrated parts catalog .............................................................................................................................. 14
Locating the model number, product number, serial number, and warranty information ............................... 14
Computer major components .............................................................................................................................. 16
Display components ............................................................................................................................................ 21
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ......................................................................................................................................... 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 24
Grounding guidelines ........................................................................................................................................... 25
Electrostatic discharge damage ........................................................................................................ 25
Packaging and transporting guidelines .......................................................................... 26
Workstation guidelines ................................................................................................... 26
Equipment guidelines ..................................................................................................... 27
5 Removal and replacement procedures ........................................................................................................... 28
Component replacement procedures .................................................................................................................. 28
Keyboard/top cover ........................................................................................................................... 28
Battery ............................................................................................................................................... 33
Speakers ............................................................................................................................................ 34
v
Hard drive .......................................................................................................................................... 35
RTC battery ........................................................................................................................................ 36
WLAN module .................................................................................................................................... 37
Connector board ................................................................................................................................ 39
System board .................................................................................................................................... 40
Fan/heat sink assembly .................................................................................................................... 44
Memory module ................................................................................................................................ 47
Display assembly ............................................................................................................................... 48
Power button board .......................................................................................................................... 57
Power connector cable ...................................................................................................................... 58
6 Using Setup Utility (BIOS) ............................................................................................................................. 59
Starting Setup Utility (BIOS) ................................................................................................................................ 59
Updating Setup Utility (BIOS) .............................................................................................................................. 59
Determining the BIOS version ........................................................................................................... 59
Downloading a BIOS update .............................................................................................................. 60
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 61
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 61
8 Specications .............................................................................................................................................. 63
Computer specications ...................................................................................................................................... 63
9 Backing up, restoring, and recovering ........................................................................................................... 65
Creating recovery media and backups ................................................................................................................ 65
Creating HP Recovery media (select products only) ......................................................................... 65
Using Windows tools ........................................................................................................................................... 66
Restore and recovery ........................................................................................................................................... 67
Recovering using HP Recovery Manager ........................................................................................... 67
What you need to know before you get started ............................................................. 67
Using the HP Recovery partition (select products only) ................................................. 68
Using HP Recovery media to recover .............................................................................. 68
Changing the computer boot order ................................................................................ 69
Removing the HP Recovery partition (select products only) ......................................... 70
10 Power cord set requirements ...................................................................................................................... 71
Requirements for all countries ............................................................................................................................ 71
Requirements for specic countries and regions ................................................................................................ 71
11 Recycling .................................................................................................................................................. 73
vi
Index ............................................................................................................................................................. 74
vii
viii
1 Product description
Category Description HP Pavilion x360 Convertible PC
(model numbers 15-bk100
through 15-bk199)
HP Pavilion x360 Convertible PC
(model numbers 15-bk000
through 15-bk099)
Product Name HP Pavilion x360 Convertible PC
(model numbers 15-bk100
through 15-bk199)
HP Pavilion x360 Convertible PC
(model numbers 15-bk000
through 15-bk099)
Processors
Intel® Core™ i5-7200U
2.50-GHz (SC turbo up to
3.10-GHz) processor
(2133-MHz front-side bus
(FSB), 3.0-MB L3 cache,
dual core, 15-W)
Intel Core i3-7100U 2.40-
GHz processor (2133-MHz
FSB, 3.0-MB L3 cache,
dual core, 15-W)
Intel Core i7-6500U 2.50-
GHz (SC turbo up to 3.10-
GHz) processor (1600-MHz
FSB, 4.0-MB L3 cache,
dual core, 15-W)
Intel Core i5-6200U 2.30-
GHz (SC turbo up to 2.80-
GHz) processor (1600-MHz
FSB, 3.0-MB L3 cache,
dual core, 15-W)
Intel Core i3-6100U 2.30-
GHz processor (1600-MHz
FSB, 3.0-MB L3 cache,
dual core, 15-W)
Intel Pentium™ 4405U
2.10-GHz processor (1600-
MHz FSB, 2.0-MB L3 cache,
dual core, 15-W)
Chipset Intel integrated soldered-on-
chip (SOC)
Graphics Internal graphics:
Intel HD Graphics 620 on
computer models equipped with
an Intel Core i5-7200U or Intel
Core i3-7100U processor
Intel HD Graphics 520 on
computer models equipped with
an Intel Core i7-6500U, Intel Core
1
Category Description HP Pavilion x360 Convertible PC
(model numbers 15-bk100
through 15-bk199)
HP Pavilion x360 Convertible PC
(model numbers 15-bk000
through 15-bk099)
Graphics (continued) i5-6200U, Intel Core i3-6100U,
or Intel Pentium processor
Support for HD decode, DX12,
and high-denition multimedia
interface (HDMI) v1.4
Panel 15.6-in, full-high-denition
(FHD), AntiGlare (AG;
1920×1080), white light-
emitting diode (WLED), UWVA,
embedded DisplayPort (eDP),
slim-at (3.2-mm), TouchScreen
display with ush glass,
multitouch enabled, 220 nits,
16:9 ultra wide aspect ratio;
15.6-in, high-denition (HD),
BrightView (BV; 1366×768),
WLED, SVA, eDP, slim-at (3.2-
mm), TouchScreen display with
ush glass, multitouch enabled,
220 nits, 16:9 ultra wide aspect
ratio;
Support for active stylus
Memory module Two SODIMM slots, non-
accessible/non-upgradeable
Support for DDR3L-1600 dual
channel
Support for up to 8-GB
maximum system memory in
the following congurations:
8192-MB: (8192-MB × 1)
6144-MB: (4096-MB
+ 2048-MB)
4096-MB: (4096-MB × 1)
Hard drive Hard drives:
Support for all 7.2- and 7.0-mm,
SATA, 2.5-in hard drives
Support for Accelerometer hard
drive protection
Support for the following hard
drives:
1-TB, 5400-rpm, SATA, 7.2-
mm hard drive
500-GB, 5400-rpm, SATA,
7.0-mm hard drive
Support for a 500-GB, 5400-
rpm, SATA, 8-GB hybrid, 7.0-mm,
solid-state hard drive
2 Chapter 1 Product description
Category Description HP Pavilion x360 Convertible PC
(model numbers 15-bk100
through 15-bk199)
HP Pavilion x360 Convertible PC
(model numbers 15-bk000
through 15-bk099)
Optical drive Support for HP USB external DVD
±RW DL SuperMulti Drive
Audio and video HP TrueVision HD webcam with
indicator light, 720p by 30
frames per second, f2.0
Bang & Olufsen audio
Dual speakers
HD Audio (Conexant CX7700)
Integrated dual-array
microphones with appropriate
beam-forming, echo-
cancellation, and noise
suppression software
Support for HP Noise
Cancellation
Ethernet Integrated 10/100/1000
network interface controller
(NIC)
Sensors Accelerometer (2, including one
for hard drive protection)
E-compass
Gyroscope
Sensor hub
Wireless Integrated wireless local area
network (WLAN) options by way
of wireless module
Two WLAN antennas
Support for the following
WLAN modules:
Intel Dual Band Wireless-AC
3168 802.11 AC 1×1 WiFi +
Bluetooth® 4.2
Combo Adaptor (non-vPro)
Intel Dual Band Wireless-AC
3165 802.11 AC 1×1 WiFi +
Bluetooth 4.2
Combo Adapter
Compatible with MiraCast-
certied devices
Support for Intel WiDi
External media cards Micro-Secure Digital (SD) media
reader slot
Ports
Audio-in (mono
microphone)/audio-out
3
Category Description HP Pavilion x360 Convertible PC
(model numbers 15-bk100
through 15-bk199)
HP Pavilion x360 Convertible PC
(model numbers 15-bk000
through 15-bk099)
Ports (continued)
(stereo headphone)
combination
AC Smart Pin adapter plug
HDMI v1.4 supporting up to
1920×1080 @ 60 Hz
RJ-45/Ethernet
USB 3.0 (2)
USB 2.0
Keyboard/pointing
devices
Full-size, backlit, island-style
keyboard with numeric keypad
TouchPad requirements:
ClickPad with image sensor
Multitouch gestures
enabled
Support for Windows
modern trackpad gestures
Taps enabled as default
Power requirements Support for the following AC
adapters:
65-W HP Smart AC adapter
(non-PFC, S-3P, 4.5-mm)
45-W HP Smart AC adapter
(non-PFC, RC, 4.5-mm)
65-W HP Smart AC adapter
(non-PFC, EM, 4.5-mm)
Support for a C5, 1.00-meter
(3.28-feet) power cord varying
by country/region
Support for a 3-cell, 48-WHr,
4.2-AHr, Li-ion battery
Security Support for Trusted Platform
Module (TPM) 2.0 and
security cable lock
Operating system Preinstalled: Windows 10
For developed market (ML):
Windows 10 Home ML
and Windows 10 Home High End
ML
For emerging market (EM/SL):
Windows 10 Home EM/SL and
Windows 10 Home High End
EM/SL/China
Serviceability End user replaceable part:
AC adapter
4 Chapter 1 Product description
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
Select the Start button, and then select All apps.
or –
Right-click the Start button, and then select Programs and Features.
Locating hardware 5
Display
Item Component Description
(1) Internal microphones (2) Record sound.
(2) Webcam light On: The webcam is in use.
(3) Webcam Allows you to video chat, record video, and record still
photographs. Some products also provide HD or 3D
capability, apps for gaming, or facial recognition software
for Windows Hello.
To use the webcam:
Type camera in the taskbar search box, and then
select Camera.
(4) WLAN antennas* Send and receive wireless signals to communicate
with WLANs.
*The antennas are not visible from the outside of the computer, and the antenna location may vary. For optimal transmission, keep
the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
6 Chapter 2 External component identication
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns
the keyboard backlight feature o or on.
(5) num lock key (select products only) Alternates between the navigational and numeric functions
on the integrated numeric keypad.
(6) Integrated numeric keypad (select products only) When num lock is on, the keypad can be used like an external
numeric keypad.
Keys 7
Lights
Item Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light
Amber: Computer sound is o.
O: Computer sound is on.
8 Chapter 2 External component identication
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 9
Left side
Item Component Description
(1) Power button
When the computer is o, press the button to turn on
the computer.
When the computer is on, press the button briey to
initiate Sleep.
When the computer is in the Sleep state, press
the button briey to exit Sleep.
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
Type power in the taskbar search box, and then select
Power and sleep settings.
or –
Right-click the Start button, and then select
Power Options.
(2) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(5) Memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
10 Chapter 2 External component identication
Item Component Description
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
Press in on the card, and then remove it from
the memory card reader.
(6) Volume button Control speaker volume on the computer.
Notebook and interactive stand mode:
To increase the volume, press the edge closest to
the hinge.
To decrease the volume, press the edge closest to
the TouchPad.
Tablet and entertainment stand mode:
To increase the volume, press the edge closest to
the TouchPad.
To decrease the volume, press the edge closest to
the hinge.
(7) Drive light
Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
Left side 11
Right side
Item Component Description
(1) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide:
Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
(2) Windows Button Opens the Start menu.
NOTE: Pressing the Windows button again will close
the Start menu.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub. Standard USB
ports will not charge all USB devices or will charge using a
low current. Some USB devices require power and require
you to use a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(5) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed HDMI device.
(6) RJ-45 (network) jack/status lights Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
(7) AC adapter and battery light
White: The AC adapter is connected and the battery is
fully charged.
Blinking white: The AC adapter is disconnected
and the battery has reached a low battery level.
12 Chapter 2 External component identication
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HP Pavilion 15-bk000 x360 Convertible PC User guide

Type
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