HP Pavilion 15 x360 User guide

HP Pavilion x360 Convertible PC

(model numbers 15-bk100 through 15-

bk199 and 15-bk000 through 15-bk099)

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

L.P.

Product notice

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel, Core, and Pentium are U.S. registered

trademarks of Intel Corporation. Microsoft

and Windows are either registered trademarks

or trademarks of Microsoft Corporation in

the United States and/or other countries.

SD Logo is a trademark of its proprietor.

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows 10. This computer may require

upgraded and/or separately purchased

hardware, drivers and/or software to take full

advantage of Windows 10 functionality. See

http://www.microsoft.com for details.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in

the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors or

omissions contained herein.

Second Edition: August 2016

First Edition: May 2016

Document Part Number: 862394-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do

not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs

or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 5

Locating hardware ................................................................................................................................................. 5

Locating software .................................................................................................................................................. 5

Display .................................................................................................................................................................... 6

Keys ........................................................................................................................................................................ 7

Lights ...................................................................................................................................................................... 8

TouchPad ................................................................................................................................................................ 9

Left side ............................................................................................................................................................... 10

Right side ............................................................................................................................................................. 12

Bottom ................................................................................................................................................................. 13

3 Illustrated parts catalog .............................................................................................................................. 14

Locating the model number, product number, serial number, and warranty information ............................... 14

Computer major components .............................................................................................................................. 16

Display components ............................................................................................................................................ 21

Miscellaneous parts ............................................................................................................................................. 22

4 Removal and replacement procedures preliminary requirements .................................................................... 23

Tools required ...................................................................................................................................................... 23

Service considerations ......................................................................................................................................... 23

Plastic parts ....................................................................................................................................... 23

Cables and connectors ...................................................................................................................... 23

Drive handling ................................................................................................................................... 24

Grounding guidelines ........................................................................................................................................... 25

Electrostatic discharge damage ........................................................................................................ 25

Packaging and transporting guidelines .......................................................................... 26

Workstation guidelines ................................................................................................... 26

Equipment guidelines ..................................................................................................... 27

5 Removal and replacement procedures ........................................................................................................... 28

Component replacement procedures .................................................................................................................. 28

Keyboard/top cover ........................................................................................................................... 28

Battery ............................................................................................................................................... 33

Speakers ............................................................................................................................................ 34

v

Hard drive .......................................................................................................................................... 35

RTC battery ........................................................................................................................................ 36

WLAN module .................................................................................................................................... 37

Connector board ................................................................................................................................ 39

System board .................................................................................................................................... 40

Fan/heat sink assembly .................................................................................................................... 44

Memory module ................................................................................................................................ 47

Display assembly ............................................................................................................................... 48

Power button board .......................................................................................................................... 57

Power connector cable ...................................................................................................................... 58

6 Using Setup Utility (BIOS) ............................................................................................................................. 59

Starting Setup Utility (BIOS) ................................................................................................................................ 59

Updating Setup Utility (BIOS) .............................................................................................................................. 59

Determining the BIOS version ........................................................................................................... 59

Downloading a BIOS update .............................................................................................................. 60

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 61

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 61

8 Specications .............................................................................................................................................. 63

Computer specications ...................................................................................................................................... 63

9 Backing up, restoring, and recovering ........................................................................................................... 65

Creating recovery media and backups ................................................................................................................ 65

Creating HP Recovery media (select products only) ......................................................................... 65

Using Windows tools ........................................................................................................................................... 66

Restore and recovery ........................................................................................................................................... 67

Recovering using HP Recovery Manager ........................................................................................... 67

What you need to know before you get started ............................................................. 67

Using the HP Recovery partition (select products only) ................................................. 68

Using HP Recovery media to recover .............................................................................. 68

Changing the computer boot order ................................................................................ 69

Removing the HP Recovery partition (select products only) ......................................... 70

10 Power cord set requirements ...................................................................................................................... 71

Requirements for all countries ............................................................................................................................ 71

Requirements for specic countries and regions ................................................................................................ 71

11 Recycling .................................................................................................................................................. 73

vi

Index ............................................................................................................................................................. 74

vii

viii

1 Product description

Category Description HP Pavilion x360 Convertible PC

(model numbers 15-bk100

through 15-bk199)

HP Pavilion x360 Convertible PC

(model numbers 15-bk000

through 15-bk099)

Product Name HP Pavilion x360 Convertible PC

(model numbers 15-bk100

through 15-bk199)

√

HP Pavilion x360 Convertible PC

(model numbers 15-bk000

through 15-bk099)

√

Processors

●

Intel® Core™ i5-7200U

2.50-GHz (SC turbo up to

3.10-GHz) processor

(2133-MHz front-side bus

(FSB), 3.0-MB L3 cache,

dual core, 15-W)

●

Intel Core i3-7100U 2.40-

GHz processor (2133-MHz

FSB, 3.0-MB L3 cache,

dual core, 15-W)

√

●

Intel Core i7-6500U 2.50-

GHz (SC turbo up to 3.10-

GHz) processor (1600-MHz

FSB, 4.0-MB L3 cache,

dual core, 15-W)

●

Intel Core i5-6200U 2.30-

GHz (SC turbo up to 2.80-

GHz) processor (1600-MHz

FSB, 3.0-MB L3 cache,

dual core, 15-W)

●

Intel Core i3-6100U 2.30-

GHz processor (1600-MHz

FSB, 3.0-MB L3 cache,

dual core, 15-W)

●

Intel Pentium™ 4405U

2.10-GHz processor (1600-

MHz FSB, 2.0-MB L3 cache,

dual core, 15-W)

√ √

Chipset Intel integrated soldered-on-

chip (SOC)

√ √

Graphics Internal graphics:

Intel HD Graphics 620 on

computer models equipped with

an Intel Core i5-7200U or Intel

Core i3-7100U processor

Intel HD Graphics 520 on

computer models equipped with

an Intel Core i7-6500U, Intel Core

√

1

Category Description HP Pavilion x360 Convertible PC

(model numbers 15-bk100

through 15-bk199)

HP Pavilion x360 Convertible PC

(model numbers 15-bk000

through 15-bk099)

Graphics (continued) i5-6200U, Intel Core i3-6100U,

or Intel Pentium processor

Support for HD decode, DX12,

and high-denition multimedia

interface (HDMI) v1.4

√ √

Panel 15.6-in, full-high-denition

(FHD), AntiGlare (AG;

1920×1080), white light-

emitting diode (WLED), UWVA,

embedded DisplayPort (eDP),

slim-at (3.2-mm), TouchScreen

display with ush glass,

multitouch enabled, 220 nits,

16:9 ultra wide aspect ratio;

15.6-in, high-denition (HD),

BrightView (BV; 1366×768),

WLED, SVA, eDP, slim-at (3.2-

mm), TouchScreen display with

ush glass, multitouch enabled,

220 nits, 16:9 ultra wide aspect

ratio;

Support for active stylus

√ √

Memory module Two SODIMM slots, non-

accessible/non-upgradeable

Support for DDR3L-1600 dual

channel

Support for up to 8-GB

maximum system memory in

the following congurations:

●

8192-MB: (8192-MB × 1)

●

6144-MB: (4096-MB

+ 2048-MB)

●

4096-MB: (4096-MB × 1)

√ √

Hard drive Hard drives:

Support for all 7.2- and 7.0-mm,

SATA, 2.5-in hard drives

Support for Accelerometer hard

drive protection

Support for the following hard

drives:

●

1-TB, 5400-rpm, SATA, 7.2-

mm hard drive

●

500-GB, 5400-rpm, SATA,

7.0-mm hard drive

Support for a 500-GB, 5400-

rpm, SATA, 8-GB hybrid, 7.0-mm,

solid-state hard drive

√ √

2 Chapter 1 Product description

Category Description HP Pavilion x360 Convertible PC

(model numbers 15-bk100

through 15-bk199)

HP Pavilion x360 Convertible PC

(model numbers 15-bk000

through 15-bk099)

Optical drive Support for HP USB external DVD

±RW DL SuperMulti Drive

√ √

Audio and video HP TrueVision HD webcam with

indicator light, 720p by 30

frames per second, f2.0

Bang & Olufsen audio

Dual speakers

HD Audio (Conexant CX7700)

Integrated dual-array

microphones with appropriate

beam-forming, echo-

cancellation, and noise

suppression software

Support for HP Noise

Cancellation

√ √

Ethernet Integrated 10/100/1000

network interface controller

(NIC)

√ √

Sensors Accelerometer (2, including one

for hard drive protection)

E-compass

Gyroscope

Sensor hub

√ √

Wireless Integrated wireless local area

network (WLAN) options by way

of wireless module

Two WLAN antennas

Support for the following

WLAN modules:

√ √

●

Intel Dual Band Wireless-AC

3168 802.11 AC 1×1 WiFi +

Bluetooth® 4.2

Combo Adaptor (non-vPro)

√

●

Intel Dual Band Wireless-AC

3165 802.11 AC 1×1 WiFi +

Bluetooth 4.2

Combo Adapter

√ √

Compatible with MiraCast-

certied devices

Support for Intel WiDi

√ √

External media cards Micro-Secure Digital (SD) media

reader slot

√ √

Ports

●

Audio-in (mono

microphone)/audio-out

√ √

3

Category Description HP Pavilion x360 Convertible PC

(model numbers 15-bk100

through 15-bk199)

HP Pavilion x360 Convertible PC

(model numbers 15-bk000

through 15-bk099)

Ports (continued)

●

(stereo headphone)

combination

●

AC Smart Pin adapter plug

●

HDMI v1.4 supporting up to

1920×1080 @ 60 Hz

●

RJ-45/Ethernet

●

USB 3.0 (2)

●

USB 2.0

√ √

Keyboard/pointing

devices

Full-size, backlit, island-style

keyboard with numeric keypad

TouchPad requirements:

●

ClickPad with image sensor

●

Multitouch gestures

enabled

●

Support for Windows

modern trackpad gestures

●

Taps enabled as default

√ √

Power requirements Support for the following AC

adapters:

●

65-W HP Smart AC adapter

(non-PFC, S-3P, 4.5-mm)

●

45-W HP Smart AC adapter

(non-PFC, RC, 4.5-mm)

√ √

●

65-W HP Smart AC adapter

(non-PFC, EM, 4.5-mm)

√

Support for a C5, 1.00-meter

(3.28-feet) power cord varying

by country/region

√ √

Support for a 3-cell, 48-WHr,

4.2-AHr, Li-ion battery

√ √

Security Support for Trusted Platform

Module (TPM) 2.0 and

security cable lock

√ √

Operating system Preinstalled: Windows 10

For developed market (ML):

Windows 10 Home ML

and Windows 10 Home High End

ML

For emerging market (EM/SL):

Windows 10 Home EM/SL and

Windows 10 Home High End

EM/SL/China

√ √

Serviceability End user replaceable part:

AC adapter

√ √

4 Chapter 1 Product description

2 External component identication

Locating hardware

To nd out what hardware is installed on your computer:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc

(select products only).

Locating software

To nd out what software is installed on your computer:

▲

Select the Start button, and then select All apps.

‒ or –

Right-click the Start button, and then select Programs and Features.

Locating hardware 5

Display

Item Component Description

(1) Internal microphones (2) Record sound.

(2) Webcam light On: The webcam is in use.

(3) Webcam Allows you to video chat, record video, and record still

photographs. Some products also provide HD or 3D

capability, apps for gaming, or facial recognition software

for Windows Hello.

To use the webcam:

▲

Type camera in the taskbar search box, and then

select Camera.

(4) WLAN antennas* Send and receive wireless signals to communicate

with WLANs.

*The antennas are not visible from the outside of the computer, and the antenna location may vary. For optimal transmission, keep

the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country

or region.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

6 Chapter 2 External component identication

Keys

Item Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Displays system information when pressed in combination

with the esc key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close

the Start menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns

the keyboard backlight feature o or on.

(5) num lock key (select products only) Alternates between the navigational and numeric functions

on the integrated numeric keypad.

(6) Integrated numeric keypad (select products only) When num lock is on, the keypad can be used like an external

numeric keypad.

Keys 7

Lights

Item Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all

capital letters.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

8 Chapter 2 External component identication

TouchPad

Item Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate

items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

TouchPad 9

Left side

Item Component Description

(1) Power button

●

When the computer is o, press the button to turn on

the computer.

●

When the computer is on, press the button briey to

initiate Sleep.

●

When the computer is in the Sleep state, press

the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineective, press and hold the power button

down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your

power options.

▲

Type power in the taskbar search box, and then select

Power and sleep settings.

‒ or –

Right-click the Start button, and then select

Power Options.

(2) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent,

but it may not prevent the computer from being mishandled

or stolen.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal

for the internal fan to cycle on and o during routine

operation.

(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub.

(5) Memory card reader Reads optional memory cards that enable you to store,

manage, share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing

the computer.

10 Chapter 2 External component identication

Item Component Description

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from

the memory card reader.

(6) Volume button Control speaker volume on the computer.

●

Notebook and interactive stand mode:

◦

To increase the volume, press the edge closest to

the hinge.

◦

To decrease the volume, press the edge closest to

the TouchPad.

●

Tablet and entertainment stand mode:

◦

To increase the volume, press the edge closest to

the TouchPad.

◦

To decrease the volume, press the edge closest to

the hinge.

(7) Drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked

the hard drive.

Left side 11

Right side

Item Component Description

(1) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects

an optional headset microphone. This jack does not support

optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a

headset. For additional safety information, refer to

the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲

Select the Start button, select All apps, select HP Help

and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack,

the computer speakers are disabled.

(2) Windows Button Opens the Start menu.

NOTE: Pressing the Windows button again will close

the Start menu.

(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub.

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub. Standard USB

ports will not charge all USB devices or will charge using a

low current. Some USB devices require power and require

you to use a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is o.

(5) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio

component, or a high-speed HDMI device.

(6) RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(7) AC adapter and battery light

●

White: The AC adapter is connected and the battery is

fully charged.

●

Blinking white: The AC adapter is disconnected

and the battery has reached a low battery level.

12 Chapter 2 External component identication

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