HP -UX B6941-90001 User manual

HP OpenView IT/Operations

Administrator’s Reference

Management Server on HP-UX

Edition 3

B6941-90001

HP OpenView IT/Operations

Version A.05.00

February 1999

2

Legal Notices

Hewlett-Packard makes no warranty of any kind with regard to this

manual, including, but not limited to, the implied warranties of

merchantability and ﬁtness for a particular purpose. Hewlett-Packard

shall not be held liable for errors contained herein or direct, indirect,

special, incidental or consequential damages in connection with the

furnishing, performance, or use of this material.

Warranty. A copy of the speciﬁc warranty terms applicable to your

Hewlett-Packard product and replacement parts can be obtained from

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the accuracy of our product testing. However, because each customer's

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environment, it is the customer's responsibility to validate the Year 2000

readiness of these products in their own environment. Therefore,

information about the Year 2000 status of Hewlett-Packard products is

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3

for DOD agencies, and subparagraphs (c) (1) and (c) (2) of the

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This software is based in part on the Fourth Berkeley Software

Distribution under license from the Regents of the University of

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Trademark Notices. UNIX® is a registered trademark in the United

States and other countries, licensed exclusively through X/Open

Company Limited.

4

X Window System is a trademark of the Massachusetts Institute of

Technology.

OSF/Motif is a trademark of the Open Software Foundation, Inc. in the

U.S. and other countries.

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OpenView® is a registered U.S. trademark of Hewlett-Packard Company.

5

Printing History

The manual printing date and part number indicate its current edition.

The printing date will change when a new edition is printed. Minor

changes may be made at reprint without changing the printing date. The

manual part number will change when extensive changes are made.

Manual updates may be issued between editions to correct errors or

document product changes. To ensure that you receive the updated or

new editions, you should subscribe to the appropriate product support

service. See your HP sales representative for details.

First Edition: June 1996

Second Edition: August 1997

Third Edition: February 1999

6

7

In This Book

This guide is for the person who installs ITO on the managed nodes, and

is responsible for administering and troubleshooting the ITO system. It

covers agent installation, ﬁrst-time conﬁguration, agent de-installation,

tuning, and troubleshooting. The guide assumes that the reader has a

sound knowledge of HP-UX system and network administration and

troubleshooting. The reader should be able to:

• update the system with new software

• perform remote logins to other systems

• search, locate and edit ASCII ﬁles

The reader should be thoroughly familiar with:

• ﬁle system organization

• X applications

• HP OpenView NNM platform user interface and services

• Database administration

• ITO concepts

For information on how to install ITO on the management server, see the

HP OpenView IT/Operations Installation Guide for the Management

Server.

For information about upgrading an earlier version of ITO , see the HP

OpenView IT/Operations Software Release Notes.

For information about ITO concepts, see the HP OpenView IT/

Operations Concepts Guide.

8

9

Conventions

The following typographical conventions are used in this manual.

Font Type What the Font Type Represents Example

Italic Book or manual titles, and man page

names Refer to the HP OpenView IT/

Operations Administrator’s

Reference and the opc(1M) manpage

for more information.

Provides emphasis You must follow these steps.

Speciﬁes a variable that you must

supply when entering a command At the prompt type:

rlogin your_name where you

supply your login name.

Parameters to a function The oper_name parameter returns

an integer response.

Bold New terms The monitor agent observes...

Computer Text and items on the computer

screen The system replies: Press Enter

Command names Use the grep command ...

Function names Use the opc_connect()function to

connect ...

File and directory names /opt/OV/bin/OpC/

Process names Check to see if opcmona is running.

Window/dialog box names In the Add Logfile window...

Computer

Bold Text that you must enter At the prompt, type: ls -l

10

Keycap Keyboard keys Press Return.

[Button] Buttons on the user interface. Click [Operator].

Click on the [Apply] button.

Menu

Items A menu name followed by a colon (:)

means that you select the menu,

then the item. When the item is

followed by an arrow (->), a

cascading menu follows.

Select Actions:Utilities->

Reports…

Font Type What the Font Type Represents Example

11

The IT/Operations Documentation Map

ITO provides a set of manuals and online help which aim to assist you in

using ITO and improve your understanding of the underlying concepts.

This section illustrates what information is available and where you can

ﬁnd it.

HP OpenView IT/Operations Printed Manuals

This section provides an overview of the printed manuals and their

contents.

The HP OpenView IT/Operations Concepts Guide

provides you with an understanding of ITO on two

levels. As an operator, you can learn about ITO's basic

structure; as an administrator, you can use this book to

gain an insight into the setup and conﬁguration of ITO

in your own environment.

The HP OpenView IT/Operations Installation Guide for the Management

Server is for administrators who install ITO software on the

management server and perform initial conﬁguration.

It includes:

• veriﬁcation of software and hardware requirements

• software installation and de-installation

instructions

• conﬁguration instructions using defaults

The HP OpenView IT/Operations Administrator’s Reference

is for people who install ITO on the managed nodes and

are responsible for the administration and

troubleshooting of ITO in general.

The HP OpenView IT/Operations Error Message Reference

is for administrators involved in ITO problem solving.

It provides a copy of all ITO error messages that have

additional instructional text available. This book

contains no information that is not also available from

the user interface.

12

Managing Your Networks with HP OpenView Network Node Manager

is for administrators and operators. It describes the

basic functionality of HP OpenView Network Node

Manager which is an embedded part of ITO.

The HP OpenView ServiceNavigator Concepts and Conﬁguration Guide

provides information for administrators who are

responsible for installing, conﬁguring, maintaining,

and troubleshooting the HP OpenView

ServiceNavigator. It also contains a high-level

overview of the concepts behind service management.

The HP OpenView IT/Operations Reporting and Database Schema

contains a detailed description of the ITO database

tables and provides examples for generating reports

from the ITO database.

The HP OpenView IT/Operations Software Release Notes

give a description of new features. In addition, they

provide information to help you:

• compare the current software’s features with those

available in previous versions of the software

• determine system and software compatibility

• solve known problems

ITO Online Information

The following information is available online:

The HP ITO Administrator’s Guide to Online Information

is a context-sensistive help system and contains

detailed help for each window of the ITO administrator

GUI as well as step-by-step instructions for performing

administrative tasks.

The HP ITO Operator’s Guide to Online Information

is a context-sensitive help system and contains detailed

help for each window of the ITO operator Motif GUI as

well as step-by-step instructions for operator tasks.

The HP ITO Java-based GUI Online Documentation

is available in HTML-format for the ITO Java-based

operator GUI and the ServiceNavigator, and contains

detailed information about general ITO and

13

ServiceNavigator concepts and tasks for the ITO

operator, as well as reference and troubleshooting

information.

The HP OpenView IT/Operations Man Pages

are available online for ITO.

HP OpenView IT/Operations Developer’s Toolkit

If you purchase the HP OpenView IT/Operations Developer’s Toolkit, you

receive the full ITO documentation set, as well as the following manuals:

The HP OpenView IT/Operations Application Integration Guide

suggests several ways in which external applications

can be integrated into ITO.

The HP OpenView IT/Operations Developer’s Reference

provides an overview of all available application

programming interfaces (APIs).

HP OpenView ECS Designer for NNM and ITO

If you purchase the HP OpenView Event Correlation Services (ECS)

Designer for NNM and ITO, you receive the full ECS Designer

documentation set including the title:

HP OpenView ECS Conﬁguring Circuits for NNM and ITO

which contains information you need to use the ECS

Designer product in the NNM and ITO environments.

Advanced Network Security for HP OpenView IT/Operations

If you purchase the Advanced Network Security (ANS) extension for HP

OpenView IT/Operations , you receive the following additional

documentation:

Advanced Network Security for HP OpenView IT/Operations

provides information for administrators who are

responsible for installing, conﬁguring, maintaining,

and troubleshooting ANS.

Electronic Version of the Manuals

All manuals except the HP OpenView IT/Operations Software Release

Notes are also included as Portable Document Format (PDF) ﬁles in the

appropriate documentation software bundle. See the HP OpenView

14

IT/Operations Installation Guide for the Management Server for general

installation instructions using swinstall. The manuals are installed

into the following directory on the management server:

/opt/OV/doc/<LANG>/OpC/

Alternatively, you can download the manuals from the following web

site:

http://ovweb.external.hp.com/lpe/doc_serv

Or, view them in HTML format at:

http://docs.hp.com

ITO DynaText Library

The ITO DynaText Library is a collection of ITO manuals in online

format based on DynaText. DynaText is an application for viewing,

searching, printing, and annotating your online library. The browser and

the manuals are available in the appropriate ITO documentation

software bundle. See the HP OpenView IT/Operations Installation Guide

for the Management Server for general installation instructions using

swinstall. Once the bundle is installed, you can open the library by

selecting Online Manuals from the Help menu of any primary ITO

window.

15

Using the Online Help System

The ITO Motif GUI Online Help System

ITO's Motif GUI online information consists of two separate volumes,

one for operators and one for administrators. In the operator's volume,

you will ﬁnd the HP OpenView IT/Operations Quick Start describing the

main operator windows. Both volumes include:

❏information you need to perform tasks, whether you are an operator

or an administrator

❏popup menus, reference information about ITO icons, accessible with

just a point and click on the right mouse button

❏information about errors displayed in the ITO-Error Information

window. You can get help either when the error occurs or by using the

message number provided to perform a keyword search within the

help system

❏an index search utility that leads you directly to the desired topic

❏a glossary of terms that are important to users of ITO

❏help on help for users just getting started with online information

systems

❏a printing facility, which allows you to print any or all topics in the

help system (a HP LaserJet printer is required to print graphics)

You can access the help system in any of the following ways:

❏in any active text ﬁeld or on any active button, press the F1 key,

❏click the Help button in the bottom of any window

❏open the drop-down Help menu from the menu bar

❏click a symbol and use the right-hand mouse button to access the

Help menu

You can then select task lists which are arranged by activity, or window

and ﬁeld lists. You can access any topic in the help volume from every

help screen. Hyperlinks provide related information on other help topics.

16

You can also get context sensitive help in the Message Browser and

Message Source Templates window. After selecting Help: On

Context from the menu, the cursor changes into a question mark which

you can then position over the area on which you want help. When you

click the mouse button, the required help page is displayed in its help

window.

The ITO Java-based GUI and OV ServiceNavigator Online Documentation

The ITO Java-based GUI online documentation helps operators to

become familiar with and use the ITO product. The following

information is included:

❏Tasks—Step-by-step instructions for using ITO and the OV

ServiceNavigator

❏Concepts—An introduction to the key concepts and features of ITO

and the OV ServiceNavigator.

❏References—Detailed information to help operators maximize their

use of ITO and the OV ServiceNavigator.

❏Troubleshooting—Solutions to common problems you may

encounter while using ITO or the OV ServiceNavigator.

❏Index—An index to help operators quickly ﬁnd the information they

need.

To view any topic, open the appropriate folders in the frame on the left

and click on the topic title. Hyperlinks provide related information on

other help topics.

Access the help system by selecting Help: Contents from the main

menu of the Java GUI. A web browser opens and displays the help

contents. Note that you must ﬁrst conﬁgure ITO to use your preferred

browser, see the HP OpenView IT/Operations Installation Guide for the

Management Server for more information.

Contents

17

1. Prerequisites for Installing ITO Agent Software

Managed Node Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

2. Installing ITO Agents on the Managed Nodes

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

General Installation Tips for Managed Nodes. . . . . . . . . . . . . . . . . . . . .47

Installation Tips to be Performed on the Management Server . . . . . .50

Installation Tips for UNIX Managed Nodes. . . . . . . . . . . . . . . . . . . . .50

Installation Tips for AIX Managed Nodes . . . . . . . . . . . . . . . . . . . . . .52

Installation Tips for AIX Managed Nodes Running SP2/HACMP . . .56

Installation Tips for DEC Alpha NT Managed Nodes . . . . . . . . . . . . .61

Installation Tips for Digital UNIX Managed Nodes. . . . . . . . . . . . . . .62

Installation Tips for DYNIX/ptx Managed Nodes . . . . . . . . . . . . . . . .63

Installation Tips for HP-UX 10.x and 11.x Managed Nodes . . . . . . . .63

Installation Tips for IRIX Managed Nodes. . . . . . . . . . . . . . . . . . . . . .70

Installation Tips for MPE/iX Managed Nodes . . . . . . . . . . . . . . . . . . .70

Installation Tips for NCR UNIX SVR4 Managed Nodes . . . . . . . . . . .74

Installation Tips for Novell NetWare Managed Nodes . . . . . . . . . . . .75

Installation Tips for Olivetti UNIX Managed Nodes . . . . . . . . . . . . . .88

Installation Tips for OS/2 Managed Nodes. . . . . . . . . . . . . . . . . . . . . .89

Installation Tips for Pyramid DataCenter/OSx Managed Nodes . . . .92

Installation Tips for SCO OpenServer Managed Nodes . . . . . . . . . . .93

Installation Tips for SCO UnixWare Managed Nodes . . . . . . . . . . . . .93

Installation Tips for SINIX Managed Nodes . . . . . . . . . . . . . . . . . . . .94

Installation Tips for Solaris Managed Nodes . . . . . . . . . . . . . . . . . . . .95

Installation Tips for Windows NT Systems . . . . . . . . . . . . . . . . . . . . .99

3. File Tree Layouts on the Managed-Node Platforms

18

Contents

File Tree Layout on AIX Managed Nodes. . . . . . . . . . . . . . . . . . . . . . . 118

Standalone System or NFS Cluster Server on AIX. . . . . . . . . . . . . . 118

NFS Cluster Client on AIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

ITO Default Operator on AIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

System Resources Adapted by ITO on AIX . . . . . . . . . . . . . . . . . . . . 119

File Tree Layout on DEC Alpha NT Manged Nodes . . . . . . . . . . . . . . 120

ITO Default Operator on DEC Alpha NT Managed Nodes . . . . . . . 120

System Resources Adapted by ITO on DEC

Alpha NT Managed Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

File Tree Layout on Digital UNIX Managed Nodes. . . . . . . . . . . . . . . 122

Standalone Systems or NFS Cluster Servers on Digital UNIX . . . . 122

NFS Clients on Digital UNIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

The ITO Default Operator on Digital UNIX . . . . . . . . . . . . . . . . . . . 123

System Resources Adapted by ITO on Digital UNIX . . . . . . . . . . . . 124

File Tree Layout on HP-UX 10.x and 11.x Managed Nodes . . . . . . . . 125

NFS Cluster Servers on HP-UX 10.x. . . . . . . . . . . . . . . . . . . . . . . . . 125

NFS Cluster Client on HP-UX 10.x . . . . . . . . . . . . . . . . . . . . . . . . . . 126

The ITO Default Operator on HP-UX 10.x and 11.x. . . . . . . . . . . . . 127

System Resources Adapted by ITO on HP-UX 10.x and 11.x. . . . . . 127

File Tree Layout on MPE/iX Managed Nodes . . . . . . . . . . . . . . . . . . . 128

ITO Default Operator on MPE/iX . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

System Resources Adapted by ITO on MPE/iX. . . . . . . . . . . . . . . . . 128

ARPA-to-NS Node-Name Mapping for MPE/iX. . . . . . . . . . . . . . . . . 128

File Tree Layout on NCR UNIX SVR4 Managed Nodes . . . . . . . . . . . 131

Standalone System or NFS Cluster Server on NCR UNIX SVR4 . . 131

NFS Cluster Client on NCR UNIX SVR4 . . . . . . . . . . . . . . . . . . . . . 131

The ITO Default Operator on NCR UNIX SVR4. . . . . . . . . . . . . . . . 132

System Resources Adapted by ITO on NCR UNIX SVR4. . . . . . . . . 132

File Tree Layout on Novell NetWare Managed Nodes. . . . . . . . . . . . . 133

ITO Default Operator on Novell NetWare. . . . . . . . . . . . . . . . . . . . . 133

Contents

19

System Resources adapted by ITO on Novell NetWare . . . . . . . . . . .134

File Tree Layout on Olivetti UNIX Managed Nodes. . . . . . . . . . . . . . .135

Standalone Systems or NFS Cluster Servers on Olivetti UNIX . . . .135

NFS Cluster Clients on Olivetti UNIX . . . . . . . . . . . . . . . . . . . . . . . .136

The ITO Default Operator on Olivetti UNIX . . . . . . . . . . . . . . . . . . .136

System Resources Adapted by ITO on Olivetti UNIX . . . . . . . . . . . .137

File Tree Layout on OS/2 Manged Nodes. . . . . . . . . . . . . . . . . . . . . . . .138

ITO Default Operator on OS/2 Managed Nodes. . . . . . . . . . . . . . . . .138

System Resources adapted by ITO on OS/2 Managed Nodes . . . . . .138

File Tree Layout on Pyramid DataCenter/OSx Managed Nodes . . . . .139

Standalone Systems or NFS Cluster Servers on Pyramid DataCenter/

OSx . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

NFS Cluster Clients on Pyramid DataCenter/OSx . . . . . . . . . . . . . .140

The ITO Default Operator on Pyramid DataCenter/OSx . . . . . . . . .140

System Resources Adapted by ITO on Pyramid DataCenter/OSx . .141

File Tree Layout on SCO OpenServer Managed Nodes . . . . . . . . . . . .142

Standalone Systems or NFS Cluster Servers on SCO OpenServer. .142

NFS Cluster Clients on SCO OpenServer. . . . . . . . . . . . . . . . . . . . . .143

The ITO Default Operator on SCO OpenServer. . . . . . . . . . . . . . . . .143

System Resources Adapted by ITO on SCO OpenServer. . . . . . . . . .144

File Tree Layout on SCO UnixWare Managed Nodes . . . . . . . . . . . . . .145

Standalone Systems or NFS Cluster Servers on SCO UnixWare . . .145

NFS Cluster Clients on SCO UnixWare . . . . . . . . . . . . . . . . . . . . . . .146

The ITO Default Operator on SCO UnixWare . . . . . . . . . . . . . . . . . .146

System Resources Adapted by ITO on SCO UnixWare . . . . . . . . . . .147

File Tree Layout on Sequent DYNIX/ptx Managed Nodes . . . . . . . . . .148

Standalone Systems or NFS Cluster Servers

on Sequent DYNIX/ptx. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

NFS Cluster Clients on DYNIX/ptx . . . . . . . . . . . . . . . . . . . . . . . . . .149

The ITO Default Operator on Sequent DYNIX/ptx . . . . . . . . . . . . . .149

20

Contents

System Resources Adapted by ITO on Sequent DYNIX/ptx. . . . . . . 150

File Tree Layout for Silicon Graphics IRIX . . . . . . . . . . . . . . . . . . . . . 151

Standalone Systems or NFS Cluster Servers on SGI IRIX . . . . . . . 151

NFS Cluster Client on SGI IRIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

The ITO Default Operator on SGI IRIX . . . . . . . . . . . . . . . . . . . . . . 152

System Resources Adapted by ITO on SGI IRIX . . . . . . . . . . . . . . . 152

File Tree Layout on SINIX Managed Nodes. . . . . . . . . . . . . . . . . . . . . 154

Standalone Systems or NFS Cluster Servers on SINIX. . . . . . . . . . 154

NFS Cluster Clients on SINIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

The ITO Default Operator on SINIX . . . . . . . . . . . . . . . . . . . . . . . . . 155

System Resources Adapted by ITO on SINIX . . . . . . . . . . . . . . . . . . 156

File Tree Layout on Solaris Managed Nodes . . . . . . . . . . . . . . . . . . . . 157

Standalone Systems or NFS Cluster Servers on Solaris . . . . . . . . . 157

NFS Cluster Client on Solaris . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

The ITO Default Operator on Solaris . . . . . . . . . . . . . . . . . . . . . . . . 158

Solaris System Resources Adapted by ITO . . . . . . . . . . . . . . . . . . . . 158

File Tree Layout on Windows NT Managed Nodes . . . . . . . . . . . . . . . 160

ITO Default Operator on Windows NT . . . . . . . . . . . . . . . . . . . . . . . 161

System Resources Adapted by ITO on Windows NT. . . . . . . . . . . . . 161

4. Software Maintenance on Managed Nodes

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Installing or Updating ITO Software Automatically . . . . . . . . . . . . . . 167

Manually Activating the ITO Agent on NFS Cluster Clients . . . . . 169

Changing the Communication Type . . . . . . . . . . . . . . . . . . . . . . . . . 170

De-installing ITO Software from Managed Nodes. . . . . . . . . . . . . . . . 173

Manually De-installing ITO Software from AIX Managed Nodes . . 175

Manually De-installing ITO Software from HP-UX Managed Nodes . .

175

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