Polycom SoundPoint IP 320 User manual



Polycom

SoundPoint

IP 320/330

User Guide



Fortraining/documentation,pleasevisitus@

http://customertraining.ver

izonbusiness.comorcall1‐800‐662‐1049



©2009Verizon.AllRightsReserved.TheVerizonandVerizonBusinessnamesandlogosandall othernames,logos,

andslogansidentifyingVerizon’sproductsandservicesaretrademarksandservicemarksorregisteredtrademarks

andservicemarksofVerizonTrademarkServicesLLCoritsaffiliatesintheUnitedStatesand/orothercountrie

s.All

othertrademarksandservicemarksarethepropertyoftheirrespectiveowners.

Version1.09

LastUpdated:April09

2

Table of Contents

INTRODUCTION ......................................................................................... 4

INSTALLATION .......................................................................................... 4

Connect the Network and Power Source..................................................................... 4

Power over Ethernet................................................................................................. 4

Connect the Handset and Optional Headset............................................................... 5

Attach the Base............................................................................................................ 5

FEATURES................................................................................................ 6

CONFIGURE BASIC SETTINGS .................................................................... 8

Appearance of Date and Time..................................................................................... 8

Display Contrast........................................................................................................... 8

Headset Memory Mode................................................................................................ 9

Ring Type..................................................................................................................... 9

Directory Search .......................................................................................................... 9

MANAGE CALL LISTS.............................................................................. 10

MANAGE CONTACTS ............................................................................... 11

Add a Contact Manually............................................................................................. 11

Add a Contact from a Call List................................................................................... 11

Search for a Contact.................................................................................................. 12

Edit a Contact............................................................................................................. 12

Delete a Contact........................................................................................................ 12

Place a Call to a Contact ........................................................................................... 13

PLACE A CALL........................................................................................ 13

Handset...................................................................................................................... 13

Hands-free/Speakerphone......................................................................................... 13

Headset...................................................................................................................... 14

Call Lists..................................................................................................................... 14

ANSWER A CALL..................................................................................... 15

Answer When Not on Another Call............................................................................ 15

Answer Using the Handset..................................................................................... 15

Answer Using Hands-free/Speakerphone.............................................................. 15

Answer Using the Headset..................................................................................... 15

Answer When on Another Call................................................................................... 15

Single Line Key ...................................................................................................... 15

Multiple Line Keys.................................................................................................. 16

Shared Lines .......................................................................................................... 16

ADJUST THE VOLUME.............................................................................. 17

UTE..................................................................................................... 17

3

ALL HOLD............................................................................................ 17

Multiple Calls on Hold................................................................................................ 17

ND A CALL ........................................................................................... 18

ONFERENCE CALLING ........................................................................... 18

Split a Conference Call.............................................................................................. 18

Set up a Conference Using the Join Soft Key ........................................................... 18

End a Conference Call............................................................................................... 19

CALL TRANSFER..................................................................................... 19

Announced Transfer .................................................................................................. 19

Blind Transfer............................................................................................................. 19

ACCESS VOICE MAIL............................................................................... 20

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4

Introduction

ThePolycom330/320SoundPointIPisafull‐duplex,hands‐freeSession

InitiationProtocol(SIP)phone.ItprovidestelephonyfeaturessuchasShared

CallAppearance,CallHold,CallTransfer,andDoNotDisturb.

Installation

Thefollowinginstructionsprovidebasicinstallationinstructions.Contact

yoursystemadministratorforadditionalinformationorassistance.

Connect the Network and Power Source

UsePoweroverEthernet(PoE)fornetworkandpowersourceconnections

unlessotherwisedirectedbyyoursystemadministrator.

NOTE:TheACpoweradapterisaseparate,optionalaccessory.Yoursystem

administratorwillprovideonetoyouifnecessary.

Power over Ethernet

UsingaregularCAT5cable(optionalPolycomaccessory),thephonecanbe

poweredfromaPoE(IEEE802.3af)compliantswitchorhub.

PlugthesuppliednetworkcablebetweentheLANjackonthephoneandan

availablepoweranddataportonthein‐linepowerswitch.



NOTE:TheSoundPointIP330hasanoptionalPCconnectionandtheIP320doesnot.This

istheonlydifferencebetweenthephones.

AseparateferriteclampisrequiredofyouwanttousetheoptionalPCconnection

ontheSoundPointIP330(contactyoursystemadministrator).



5

Connect the Handset and Optional Headset



1. Connecttheshort,straightendofthephonecordtothehandset,and

thecorrespondinglongerstraightendofthecordtothehandsetjack

onthebackofthephone.

2. Connecttheheadset(optional)totheheadsetjackonthesideofthe

phone.

Attach the Base



1. Placeallcordsintherecessedareaabovethemodularjacks.

2. Alignthetwoprotrusionsonthebracketwiththeircorresponding

holesinthephone.

3. Snaptogethertolockthebasetothephone.



6

Features

ThefeaturesoftheSoundPointIP330/320areshownbelow.



1 MessageWaitingIndicator–Alertsyoutoincomingcalls,newmessages,

andotherevents.

2 LineIcons‐Usethesekeystoactivatelinesthatcanbeassignedtoyour

phone.Lineiconsrepresent:

Ö RegisteredLine– 

Ö MultipleSharedCallAppearance– 

Ö UnregisteredLine– 

Ö VoiceMail/Messages– 

Ö SpeedDial– 

Ö Ringing– 

Ö CallInProgress/Conference– 

Ö CallForward– 

Ö DoNotDisturb‐ 

3 SoftKeys–Thescreendisplayslabelsforthesekeystoidentifytheir

context‐sensitivefunctions.

7

4 LineIndicators‐Individualmulti‐colorLEDsdisplaysthedynamiccall

state.Thelightindicatorsare:

Ö Solidgreen–Anactivecallisinprogress.

Ö Fastflashinggreen–Thereinanincoming(ringing)call.

Ö Flashingred–Thecallisonhold.

Ö Solidred–Thelineisbusyremotely(sharedlines).

5 LineKeys‐Usethesekeystoactivatelinesthatcanbeassignedtoyour

phone.

6 Hold‐Holdsanactivecallorresumesaheldcall.

7 Headset‐Placeandreceivecallsthroughanoptionallyconnected

headset.

8 Speakerphone‐Allowsforhands‐freecommunicationduringcalls.

9 Hands‐FreeMicrophone‐Placeyourphoneonahard,flatsurfacefor

bestresults.Donotblockthemicrophone.

10 VolumeKeys‐Adjustthevolumeofthehandset,headset,speaker,and

ringer.

11 MicrophoneMute‐Mutesyourvoiceduringacall.Youcanhearthe

caller,buttheycannothearyou.

12 DialPad‐These12keysprovidethe10‐digits,the26‐alphabetic

characters,andspecialcharactersincontext‐sensitiveapplications.

13 FeatureKeys

Ö Dial–Dialphonenumbersenteredoraccessthroughtheplacedcalls

list.

Ö Menu–Accessmenuoptionsandfeaturesonyourphone.

14 DisplayControlKeys‐Usethearrowkeystoscrollthroughdisplayed

information.UsetheSelectkeytoselectafieldofdisplayeddataorenter

editmodeforsomesettings.

15 Speaker‐Fullduplex,hands‐freeenabledoption.

16 Hookswitch/Flashhook

17 GraphicDisplay‐Showsinformationaboutcalls,messages,softkeys,

time,date,andotherrelevantdata.



8

Configure Basic

Settings

YoucancustomizeyourSoundPointIP330/320phonebyadjustingthe

settingsfortimeanddate,contrast,ringtype,etc.Youcanalsoaddcontacts

tothephone’sdirectorymanuallyorfromcalllists.

YoucanconfigurebasicsettingsbypressingtheMenubuttonandthen

selectingSettings>Basic.

Appearance of Date and Time

Youcanconfigurehowthedateandtimeappearonthedisplay.Thedisplay

flashesifthephonecannotobtainadate/timefromaconfiguredSNTP

server.Contactyoursystemadministratorifthedate/timeisincorrect.

Gotohttp://customertraining.verizonbusiness.comforinformationon

DaylightSavingsTimeprogramming.

1. PresstheMenubutton.

2. SelectSettings>Basic>Preferences>Time&Date.

3. SelectClockDate,ClockTime,ClockOrder,orEnable/Disable.

4. Scrollthroughtheoptionsundereachoftheseselectionsusingthe

arrowkeys.

5. Press toconfirmyourchoice.

6. PresstheMenubuttonortheleftarrowkeytoreturntotheidle

display.

Display Contrast

1. PresstheMenubutton.

2. SelectSettings>Basic>Contrast.

3. PresstheUporDownsoftkeytoincreaseordecreasethedisplay

contrast.

4. PresstheSavesoftkeytoacceptchangesortheleftarrowkeyto

cancelyourchanges.

5. PresstheMenubuttonortheleftarrowkeyuntilyoureturntothe

idledisplay.



9

Headset Memory Mode

Thisfeatureisusefulforpermanentorfull‐timeheadsetusers.

1. PresstheMenubutton.

2. SelectSettings>Basic>Preferences>HeadsetMemory.

3. UsetheupordownarrowstoselectEnabled.

4. Press toconfirmyourchoice.

5. PresstheMenubuttonortheleftarrowkeyuntilyoureturntothe

idledisplay.

Ring Type

Youcanselectfromdifferentringtypestodistinguishbetweenlinesorto

haveadifferentringfromaco‐workercloseby.

1. PresstheMenubutton.

2. SelectSettings>Basic>RingType.

3. Selectthelineyouwanttochangeusingtheupordownarrowkeysif

multiplelinesareconfiguredonyourphone.

4. Usetheupordownarrowkeystoselecttheringtypeyouwant.

5. PressthePlaysoftkeytoheartheringtype,ifapplicable.

6. PresstheSelectsoftkey.

7. PresstheMenubuttonortheleftarrowkeyuntilyoureturntothe

idledisplay.

Directory Search

YoucanconfigurehowthesearchoftheContactDirectoryisperformed.You

cansearchbyfirstnameorlastname.

1. PresstheMenubutton.

2. SelectSettings>Basic>Preferences>DirectorySearch.

3. Usetheupordownarrowstoselectthedirectorysearchparameter.

Lastnameisthedefaultparameter.

4. Scrollthroughthelistandpress toconfirmyourchoice.

5. PresstheYesorCancelsoftkeytoacceptorcancelchanges.Your

phonewillrestarttosetthenewdirectorysearchmodeifyou

selectedYestoacceptthechanges.

NOTE:Thereconfigurationcouldtake

afewminutesdependingonthesizeofyourcontactdirectory.

10

Manage Call

Lists

Alistofuptofourcurrentcallsismaintained.Youcanscrollthroughthelist

usingtheupordownarrows.Callsareorderedusingbyactive,alerting,then

held.Callswiththesameprioritiesareorderedoldestfirst.Thelistisemptyif

therearenocurrentcalls.

Locallistsofincoming(missedandreceived)callsandoutgoing(alsoknown

asplaced)callsaremaintainedbythephone(upto99foreachlist).The

initialviewofbothlistsshowsthelisttitleandthefirsttwocallsinthelist.

Thefirstcallisdisplayedinreversevideotoindicatethatitiscurrently

selected.Asymbolindicateswhetherthecallwasanswered ormissed .

Ö PresstheCallerssoftkeytoviewtheReceivedCallslist.

Ö PresstheDialbuttontoviewthePlacedCallslist.

Ö Usethearrowkeystoselectacall/numberfromtheReceivedor

PlacedCallslist.

Ö PresstheDialbuttontocalltheselectednumberinthelist.

Ö Presstheleftarrowtoreturntothepreviousmenu.

Ö Press tostorethecontactinyourContactDirectory.

NOTE:Presstheinfosoftkeytoviewthecallinformation.Thenameis

displayedfirstandyoucanusetheupanddownarrowkeystoaccess

otherinformation.

Ö PresstheDeletesoftkeytodeletetheselectedcallfromthe

directory.

Ö Presstheleftarrowkeyuntilyoureturntotheidledisplay.

NOTE:Youcanmanuallyclearthecalllists.Theyareautomaticallyclearedwhen

yourestart/rebootthephone.



11

Manage

Contacts

Youcanstoreupto99contactsinyourContactDirectory.Youcanalsoedit,

delete,dial,orsearchforcontacts.

Add a Contact Manually

1. PresstheDirsoftkey.

2. Presstheuparrowtoselect<NewEntry>.

‐OR‐

Ifthisisthefirsttimeyouareaddinganewentry,press .

3. Press toenterafirstname.

4. Enterthefirstnameusingthelettersonthedialpad.

5. PresstheOkorCancelsoftkeytoacceptorcancelchanges.

6. Pressthedownarrowtodisplaythenextfield.

7. Repeatsteps3‐6toenterthelastname,phonenumber,andspeed

dialindex.Thephonenumberfieldisrequiredandmustbeaunique

number(notalreadyinthedirectory).Thespeeddialindexis

automaticallyassignedtothenextavailableindexvalue.

8. Presstheleftarrowtofinish.

9. PresstheYesorCancelsoftkeytoacceptorcancelchanges.

10. Presstheleftarrowkeyuntilyoureturntotheidledisplay.

11. Repeatsteps3–11toaddanotherentry.

Add a Contact from a Call List

1. PresstheCallerssoftkeytoviewtheReceivedCallslist.

‐OR‐

PresstheDialbuttontoviewthePlacedCallslist.

2. Usetheupordownarrowtoscrollthroughthelisttofindthecontact

youwanttoadd.

NOTE:Youcanalsousethe*(star)topageupandthe#(pound)keytopage

down.

3. Press toselecttheentry.

4. Presstheinfosoftkeyifyouwanttoviewthecontact’sdetails

(optional).

12

5. PresstheSavesoftkeytosavethecontactinyourContactDirectory.

6. Presstheleftarrowkeyuntilyoureturntotheidledisplay.

Search for a Contact

Youcanchangethedirectorysearchparameterused.Bydefault,itisthe

contact’slastname.Thefirsttimeadialpadkeyispressed,thefirstentry

whoselastnamestartswithacharacterthatmatchesthefirstletteronthe

keylabelisretrieved.Thesecondkeypressrepeatstheprocessusingthe

secondletteronthekeyandsoon.Fo

rexample,tofindthefirstdirectory

entrywhoselastnamestartswithJ,pressthe5keyonce.Tofindthefirst

entrywhoselastnamestartswithR,pressthe7keythreetimes.

1. PresstheDirsoftkey.

2. Searchforacontactusingthedialpad.

Edit a Contact

1. PresstheDirsoftkey.

2. Usetheupordownarrowtolocatethecontactyouwanttoedit.

3. Press toselecttheentry.

4. PresstheEditsoftkey.

5. Usetheupordownarrowtoscrollthroughthefields.

6. Press toselectthefield.

7. Maketheapplicablechanges.

8. PresstheOkorCancelsoftkeytoacceptorcancelchanges.TheOk

softkeyisnotdisplayedunlessachangeismade.

NOTE:Youcanalsoeditacontactassociatedwithaspeeddialkeybypressing

andholdingthatspeeddialkeythenfollowingsteps2–8above.

Delete a Contact

1. PresstheDirsoftkey.

2. Usetheupordownarrowtoscrollthroughthelisttofindthecontact

youwanttodelete.

NOTE:Youcanalsousethe*(star)topageupandthe#(pound)keytopage

down.

3. Press toselecttheentry.

13

4. PresstheDeletesoftkey.Theentryisdeletedandthenextentryin

thedirectoryappears.

5. Repeatsteps2–4todeleteadditionalentries,ifapplicable.

6. Presstheleftarrowkeyuntilyoureturntotheidledisplay.

Place a Call to a Contact

1. PresstheDirsoftkey.

2. Usetheupordownarrowtoscrollthroughthelisttofindthecontact

youwanttodelete.

NOTE:Youcanalsousethe*(star)topageupandthe#(pound)keytopage

down.

3. PresstheDialbuttonorliftthehandset.



Place a Call

Youcanplaceacallusingthehandset,headset,speakerphone,theDial

button,ortheLine1/Line2keys.Youcanalsodialthenumberfirst,andthen

choosethemethodyouwanttousetospeaktothecalledparty.

Duringacall,youcanalternatebetweenthehandset,headset,orhands‐free

speakerphonebypressingthe or keys.

CallDurationonanactivecallismonitoredthroughalocalcalltimer.Thisis

visiblewithintheactivecallwindowonthedisplay.

Handset

Performoneofthefollowingsteps:

Ö Pickupthehandset.

Ö Dialthenumberfollowedby#.

‐OR‐

Ö Dialthenumberfollowedby#.

Ö Pickupthehandset.

Hands-free/Speakerphone

Performoneofthefollowingsteps:

Ö Leavingthehandseton‐hook,pressDial,Line1,Line2, ,orthe

NewCallsoftkeytoobtainadialtone.

‐OR‐

14

Ö Leavingthehandseton‐hook,dialthenumber.

Ö PressDial,Line1,Line2,or .

Headset

Performoneofthefollowingsteps:

Ö Withtheoptionalheadsetconnected,pressDial,Line1,Line2, ,or

theNewCallsoftkeytoobtainadialtone.

Ö Press .

Ö Dialthenumber.

‐OR‐

Ö Withtheoptionalheadsetconnected,dialthenumber.

Ö Press .

Call Lists

Performoneofthefollowingsteps:

Ö PresstheCallerssoftkeytoviewtheReceivedCallslist.

‐OR‐

PressDialtoviewthePlacedCallslist.

‐THEN‐

Ö Usetheupordownarrowtoscrollthroughthelisttofindthecontact

youwanttocall.

Ö PressDialtocompletethecall.



15

Answer a Call

Whenyouarenotonanothercall,youcanansweracallusingyourhandset,

headset,orspeakerphone.Thestepsforansweringanincomingcallwhileon

anothercallaredifferentifyourphoneisconfiguredformultiplelinekeysor

MultipleSharedCallAppearance.

NOTE:IncomingcallscanbeignoredbypressingtheRejectsoftkey(forprivatelines)or

theIgnoresoftkey(forprivateandsharedlines).

Answer When Not on Another Call

Activecallsappearonthedisplayshowingdurationanddestination.

Answer Using the Handset

Ö Pickupthehandset.

Answer Using Hands-free/Speakerphone

Performoneofthefollowingsteps:

Ö Press 

‐OR‐

Leavingthehandseton‐hook,pressLine1.

‐OR‐

PresstheAnswersoftkey.

Answer Using the Headset

Ö Press toanswerthecallthroughyourconnectedheadset.

Ö IfHeadsetMemoryModeisactivated,pressLine1ortheAnswersoft

key.

Answer When on Another Call

Youcanbeonanactivecallandreceiveanincomingcallonthesamephone

numberorotherlinekey.

Single Line Key

Thesecondcallcausesacallwaitingtonetobeplayed,th

esecondlinestatus

indicatorflashesgreen,andanincomingcalliconappears.Thecallwaiting

promptidentifyingtheincomingcallerappearsfor10secondsonly.Youcan

ignore,answer,orrejectthecall(theRejectsoftkeyonprivatelinesonly).

16

Theactivecallistheninfocusandyoumustscrolltotheincomingcall

appearancetoanswerit.

1. Press

toputtheoriginalcallonhold.

2. Pressthedownarrowtoaccessthenewcall.Softkeylabelsare

updatedinthedisplayshowingIgnore,Answer,andReject.

3. Answertheincomingcall.Thisplacestheoriginalcallonholdand

refreshesthesoftkeylabels.

Multiple Line Keys

Thesecondcallcausesacallwaitingtonetobeplayed,th

esecondLineKey

indicatorflashesgreen,andanincomingcalliconappears.Thecallwaiting

promptidentifyingtheincomingcallerappearsfor10secondsonly.Youcan

ignore,answer,orrejectthecall(theRejectsoftkeyonprivatelinesonly).

Performoneofthefollowingsteps:

Ö AnswertheincomingcallbypressingtheLine1orLine2key

associatedwiththesecondincomingcall.Thefirstcallisputonhold

andthesecondcallisanswered.

‐OR‐

Ö Press toputtheoriginalcallonhold.Softkeylabelsareupdated

onthedisplayshowingIgnore,Answer,andReject.

‐THEN‐

Ö Answertheincomingcall.Thisplacestheoriginalcallonholdand

refreshesthesoftkeylabels.

Shared Lines

Thesecondcallcausesacallwaitingtonetobeplayed,th

esecondLinekey

indicatorflashesgreen,andanincomingcalliconappearsonthesecondLine

key.Thecallwaitingpromptidentifyingtheincomingcallerappearsfor10

secondsonly.

Answeringacallonsharedlineisnodifferentth

anonprivateline;except

thatthereisnoRejectsoftkeyandanotherpersononthesharedlinemight

answerthecall.



17

Adjust the

Volume

Press toadjustthereceivervolumeduringacall.Pressing

thesekeysintheidlestatusadjustsringervolume.

NOTE:Toconformtoregulatoryrequirements,handsetandheadsetvolumereturnstoa

presetlevelaftereachcall.



Mute

Microphonemuteappliestoallmodes:Handset,Headset,andHands‐free

Speakerphone.Youcanstillhearallotherpartieswhilemuteisenabled.

Duringacall,press .TheMessageWaitingIndicator(MWI)turnsredand

amicrophoneonthegraphicdisplayindicatesthattheotherparty(or

parties)cannothearyou.

ToturnoffMicrophonemute,press again.



Call Hold

Duringacall,pressthe button.Thisisindicatedonthedisplaybythe

holdiconasthelineindicator.

Press againortheResumesoftkeytoresumethecall.Theactiveaudio

icon(oneof )appearsonthelineindicator.Whenacallhasbeen

onholdforanextendedperiodoftime,bothvisualandaudiblealerts

appear.Whenactiveonacall,theringsplashisplayedatavolumethatis

typicallylowerthanthenormalringvolume.

NOTE:Callsonholdmaygeneratemusic,sobecarefulifyouareonaconferencecall.

Multiple Calls on Hold

Iftwoormorecallsareonhold,itisindicatedonthedisplay.Forexample,

“2/3”indicatesthatthisisthesecondcalloutofthreecalls.Ifcallsareon

holdonmorethanoneLineKey,allcallsarecombinedintoasinglecalllist.

PressingaLineKeywithcallsonholdplacesthecurrentactivecallonhold

andresumesthefirstcallonthatLineKey.



18

End a Call

Toendacall,performoneofthefollowingsteps:

Ö PresstheEndCallsoftkeyifyouareusingahandset.

‐OR‐

Replacethehandset.

‐OR‐

Press ifinhands‐free/speakerphonemode.

‐OR‐

Press ifinheadsetmode.



Conference

Calling

Youcaninitiateaconferencecallwithotherpartiesusingthephone’s

conferencefeature.

1. Establishanactivecall(dialedorreceived).

2. PresstheConfsoftkeytocreateanewcall.Theactivecallisplaces

onhold.

3. Dialtheextensionornumberofthesecondpartyfollowedby#.

4. Whenthesecondpartyanswers,announceandpresstheConfsoft

keyagaintojoinallpartiestogether.

NOTE:Oncetheconferenceissplit,theoriginalconferencecallends.Ifyouwanttojoin

thepartiesbacktogether,youmustre‐establishtheconferencecall.

Split a Conference Call

PresstheSplitsoftkeytosplittheconference.Bothpartiesareplacedon

hold.

Set up a Conference Using the Join Soft Key

Whenonanactivecall:

Ö Ifyouhaveacallonhold(onthesamelineoronanotherline),use

thedownarrowstogotothecallonhold,thepresstheJoinsoftkey.

Aconferenceiscreatedwiththeactivecallonholdandyourself.

‐OR‐

19

Ö Ifyouhavemorethanonecallonhold,usetheupanddownarrow

toswitchtooneofthecallsonhold,thenpresstheJoinsoftkey.A

conferenceiscreatedwiththeactivecallonholdandyourself.

End a Conference Call

PresstheEndCallsoftkeyorhangup.Theotherpartieswillstayconnected

toeachother.

Call Transfer

Announced Transfer

Youcantalkprivatelytothepartytowhichyouaretransferringthecall

beforethetransferiscomplete.Youcancancelthetransferbeforethecall

connectsbypressingtheCancelsoftkey.

1. Duringacall,presstheTranssoftkey.Theactivecallisplacedon

hold.

2. Dialtheextensionornumbertowhichyouwanttotransferthecall

followedby#.

3. Afterthepartyanswersandyouannounce,presstheTranssoftkey

tocompletethetransfer.

Blind Transfer

Thecallisautomaticallytransferredafteryoudialthenumberofthepartyto

whomyouwanttotransferthecall.

1. Duringacall,presstheTranssoftkey.

2. PresstheBlindsoftkey.

3. Performoneofthefollowingsteps:

Ö Dialtheextensionornumbertowhichyouwanttotransferthe

call.

‐OR‐

Ö PresstheDirsoftkeytoaccesstheContactDirectory,usetheup

ordownarrowkeytoaccessacontact,thenpresstheDialbutton.

‐OR‐

Ö PresstheCallerssoftkeytoaccesstheReceivedCallslist,usethe

upordownarrowtoaccessacontact,thenpresstheDialbutton.

‐OR‐

20

Ö PresstheDialbuttontoaccessthePlacedCallslist,usetheupor

downarrowkeytoaccessacontact,thenpress .

Access Voice

Mail

Youcanaccessyourvoicemailfromyourphone.TheflashingMessage 

WaitingIndicator(MWI)andavisualnotificationonthedisplayindicates

therearenewvoicemessages.Ifthephoneisconfiguredformultiplelines,

anindividuallineindicatoriconindicatesvoicemailmessagesleftonthatline.

Astutterdialtoneinplaceofnormaldialtonealsoindicatesthatthereare

oneormorevoicemessages.

NOTE:IfyourSoundPointIP330/320hasaMessagesbutton,pressittoaccessyour

voicemail.

Performoneofthefollowingsteps:

Ö PresstheMsgssoftkey.

Ö Followthevoiceorvisualpromptsonthedisplaytoretrieveyour

messages.Ifmultiplelinesareconfiguredonyourphone,selectthe

linefromwhichyouwanttoretrievemessages.

‐OR‐

Ö PresstheMenubutton.

Ö SelectFeatures>Messages.

Ö Press .

Ö Followthevoiceorvisualpromptsonthedisplaytoretrieveyour

messages.Ifmultiplelinesareconfiguredonyourphone,selectthe

linefromwhichyouwanttoretrievemessages.

NOTE:Fordetailedinstructionsonusingvoicemail,refertotheVoiceMailUserGuideor

VoiceMailPocketGuide

ontheCustomerTraining&Documentationwebsite.

http://customertraining.veri

zonbusiness.com.TheyarelocatedunderPolycom

ReferenceGuidesintheVerizonVoIPandVerizonVoIP–Integrated

CommunicationsPackagesections.

Polycom SoundPoint IP 320, SoundPoint IP 330 User manual

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