Polycom SoundPoint IP 320 User manual

Category
IP phones
Type
User manual

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Polycom SoundPoint IP 320 is a full-duplex, hands-free SIP phone that offers a range of telephony features to enhance your communication experience. With its intuitive user interface and high-quality audio, this phone is ideal for both personal and professional use. Make and receive calls, manage call lists and contacts, access voicemail, and enjoy features like call hold, transfer, and conferencing with ease. The Polycom SoundPoint IP 320 is a versatile and reliable communication tool designed to meet your business needs.

Polycom SoundPoint IP 320 is a full-duplex, hands-free SIP phone that offers a range of telephony features to enhance your communication experience. With its intuitive user interface and high-quality audio, this phone is ideal for both personal and professional use. Make and receive calls, manage call lists and contacts, access voicemail, and enjoy features like call hold, transfer, and conferencing with ease. The Polycom SoundPoint IP 320 is a versatile and reliable communication tool designed to meet your business needs.

Polycom
®
SoundPoint
®
IP 320/330
User Guide
Fortraining/documentation,pleasevisitus@
http://customertraining.ver
izonbusiness.comorcall18006621049
©2009Verizon.AllRightsReserved.TheVerizonandVerizonBusinessnamesandlogosandall othernames,logos,
andslogansidentifyingVerizon’sproductsandservicesaretrademarksandservicemarksorregisteredtrademarks
andservicemarksofVerizonTrademarkServicesLLCoritsaffiliatesintheUnitedStatesand/orothercountrie
s.All
othertrademarksandservicemarksarethepropertyoftheirrespectiveowners.
Version1.09
LastUpdated:April09
2
Table of Contents
INTRODUCTION ......................................................................................... 4
INSTALLATION .......................................................................................... 4
Connect the Network and Power Source..................................................................... 4
Power over Ethernet................................................................................................. 4
Connect the Handset and Optional Headset............................................................... 5
Attach the Base............................................................................................................ 5
FEATURES................................................................................................ 6
CONFIGURE BASIC SETTINGS .................................................................... 8
Appearance of Date and Time..................................................................................... 8
Display Contrast........................................................................................................... 8
Headset Memory Mode................................................................................................ 9
Ring Type..................................................................................................................... 9
Directory Search .......................................................................................................... 9
MANAGE CALL LISTS.............................................................................. 10
MANAGE CONTACTS ............................................................................... 11
Add a Contact Manually............................................................................................. 11
Add a Contact from a Call List................................................................................... 11
Search for a Contact.................................................................................................. 12
Edit a Contact............................................................................................................. 12
Delete a Contact........................................................................................................ 12
Place a Call to a Contact ........................................................................................... 13
PLACE A CALL........................................................................................ 13
Handset...................................................................................................................... 13
Hands-free/Speakerphone......................................................................................... 13
Headset...................................................................................................................... 14
Call Lists..................................................................................................................... 14
ANSWER A CALL..................................................................................... 15
Answer When Not on Another Call............................................................................ 15
Answer Using the Handset..................................................................................... 15
Answer Using Hands-free/Speakerphone.............................................................. 15
Answer Using the Headset..................................................................................... 15
Answer When on Another Call................................................................................... 15
Single Line Key ...................................................................................................... 15
Multiple Line Keys.................................................................................................. 16
Shared Lines .......................................................................................................... 16
ADJUST THE VOLUME.............................................................................. 17
M
UTE..................................................................................................... 17
3
C
ALL HOLD............................................................................................ 17
Multiple Calls on Hold................................................................................................ 17
E
ND A CALL ........................................................................................... 18
C
ONFERENCE CALLING ........................................................................... 18
Split a Conference Call.............................................................................................. 18
Set up a Conference Using the Join Soft Key ........................................................... 18
End a Conference Call............................................................................................... 19
CALL TRANSFER..................................................................................... 19
Announced Transfer .................................................................................................. 19
Blind Transfer............................................................................................................. 19
ACCESS VOICE MAIL............................................................................... 20
4
Introduction
ThePolycom330/320SoundPointIPisafullduplex,handsfreeSession
InitiationProtocol(SIP)phone.ItprovidestelephonyfeaturessuchasShared
CallAppearance,CallHold,CallTransfer,andDoNotDisturb.
Installation
Thefollowinginstructionsprovidebasicinstallationinstructions.Contact
yoursystemadministratorforadditionalinformationorassistance.
Connect the Network and Power Source
UsePoweroverEthernet(PoE)fornetworkandpowersourceconnections
unlessotherwisedirectedbyyoursystemadministrator.
NOTE:TheACpoweradapterisaseparate,optionalaccessory.Yoursystem
administratorwillprovideonetoyouifnecessary.
Power over Ethernet
UsingaregularCAT5cable(optionalPolycomaccessory),thephonecanbe
poweredfromaPoE(IEEE802.3af)compliantswitchorhub.
PlugthesuppliednetworkcablebetweentheLANjackonthephoneandan
availablepoweranddataportontheinlinepowerswitch.
NOTE:TheSoundPointIP330hasanoptionalPCconnectionandtheIP320doesnot.This
istheonlydifferencebetweenthephones.
AseparateferriteclampisrequiredofyouwanttousetheoptionalPCconnection
ontheSoundPointIP330(contactyoursystemadministrator).
5
Connect the Handset and Optional Headset
1. Connecttheshort,straightendofthephonecordtothehandset,and
thecorrespondinglongerstraightendofthecordtothehandsetjack
onthebackofthephone.
2. Connecttheheadset(optional)totheheadsetjackonthesideofthe
phone.
Attach the Base
1. Placeallcordsintherecessedareaabovethemodularjacks.
2. Alignthetwoprotrusionsonthebracketwiththeircorresponding
holesinthephone.
3. Snaptogethertolockthebasetothephone.
6
Features
ThefeaturesoftheSoundPointIP330/320areshownbelow.
1 MessageWaitingIndicatorAlertsyoutoincomingcalls,newmessages,
andotherevents.
2 LineIcons‐Usethesekeystoactivatelinesthatcanbeassignedtoyour
phone.Lineiconsrepresent:
Ö RegisteredLine
Ö MultipleSharedCallAppearance
Ö UnregisteredLine
Ö VoiceMail/Messages
Ö SpeedDial 
Ö Ringing
Ö CallInProgress/Conference
Ö CallForward
Ö DoNotDisturb‐
3 SoftKeysThescreendisplayslabelsforthesekeystoidentifytheir
contextsensitivefunctions.
7
4 LineIndicators‐IndividualmulticolorLEDsdisplaysthedynamiccall
state.Thelightindicatorsare:
Ö SolidgreenAnactivecallisinprogress.
Ö FastflashinggreenThereinanincoming(ringing)call.
Ö FlashingredThecallisonhold.
Ö SolidredThelineisbusyremotely(sharedlines).
5 LineKeys‐Usethesekeystoactivatelinesthatcanbeassignedtoyour
phone.
6 Hold‐Holdsanactivecallorresumesaheldcall.
7 Headset‐Placeandreceivecallsthroughanoptionallyconnected
headset.
8 Speakerphone‐Allowsforhandsfreecommunicationduringcalls.
9 HandsFreeMicrophone‐Placeyourphoneonahard,flatsurfacefor
bestresults.Donotblockthemicrophone.
10 VolumeKeys‐Adjustthevolumeofthehandset,headset,speaker,and
ringer.
11 MicrophoneMute‐Mutesyourvoiceduringacall.Youcanhearthe
caller,buttheycannothearyou.
12 DialPad‐These12keysprovidethe10digits,the26alphabetic
characters,andspecialcharactersincontextsensitiveapplications.
13 FeatureKeys
Ö DialDialphonenumbersenteredoraccessthroughtheplacedcalls
list.
Ö MenuAccessmenuoptionsandfeaturesonyourphone.
14 DisplayControlKeys‐Usethearrowkeystoscrollthroughdisplayed
information.UsetheSelectkeytoselectafieldofdisplayeddataorenter
editmodeforsomesettings.
15 Speaker‐Fullduplex,handsfreeenabledoption.
16 Hookswitch/Flashhook
17 GraphicDisplay‐Showsinformationaboutcalls,messages,softkeys,
time,date,andotherrelevantdata.

8
Configure Basic
Settings
YoucancustomizeyourSoundPointIP330/320phonebyadjustingthe
settingsfortimeanddate,contrast,ringtype,etc.Youcanalsoaddcontacts
tothephone’sdirectorymanuallyorfromcalllists.
YoucanconfigurebasicsettingsbypressingtheMenubuttonandthen
selectingSettings>Basic.
Appearance of Date and Time
Youcanconfigurehowthedateandtimeappearonthedisplay.Thedisplay
flashesifthephonecannotobtainadate/timefromaconfiguredSNTP
server.Contactyoursystemadministratorifthedate/timeisincorrect.
Gotohttp://customertraining.verizonbusiness.comforinformationon
DaylightSavingsTimeprogramming.
1. PresstheMenubutton.
2. SelectSettings>Basic>Preferences>Time&Date.
3. SelectClockDate,ClockTime,ClockOrder,orEnable/Disable.
4. Scrollthroughtheoptionsundereachoftheseselectionsusingthe
arrowkeys.
5. Press toconfirmyourchoice.
6. PresstheMenubuttonortheleftarrowkeytoreturntotheidle
display.
Display Contrast
1. PresstheMenubutton.
2. SelectSettings>Basic>Contrast.
3. PresstheUporDownsoftkeytoincreaseordecreasethedisplay
contrast.
4. PresstheSavesoftkeytoacceptchangesortheleftarrowkeyto
cancelyourchanges.
5. PresstheMenubuttonortheleftarrowkeyuntilyoureturntothe
idledisplay.
9
Headset Memory Mode
Thisfeatureisusefulforpermanentorfulltimeheadsetusers.
1. PresstheMenubutton.
2. SelectSettings>Basic>Preferences>HeadsetMemory.
3. UsetheupordownarrowstoselectEnabled.
4. Press toconfirmyourchoice.
5. PresstheMenubuttonortheleftarrowkeyuntilyoureturntothe
idledisplay.
Ring Type
Youcanselectfromdifferentringtypestodistinguishbetweenlinesorto
haveadifferentringfromacoworkercloseby.
1. PresstheMenubutton.
2. SelectSettings>Basic>RingType.
3. Selectthelineyouwanttochangeusingtheupordownarrowkeysif
multiplelinesareconfiguredonyourphone.
4. Usetheupordownarrowkeystoselecttheringtypeyouwant.
5. PressthePlaysoftkeytoheartheringtype,ifapplicable.
6. PresstheSelectsoftkey.
7. PresstheMenubuttonortheleftarrowkeyuntilyoureturntothe
idledisplay.
Directory Search
YoucanconfigurehowthesearchoftheContactDirectoryisperformed.You
cansearchbyfirstnameorlastname.
1. PresstheMenubutton.
2. SelectSettings>Basic>Preferences>DirectorySearch.
3. Usetheupordownarrowstoselectthedirectorysearchparameter.
Lastnameisthedefaultparameter.
4. Scrollthroughthelistandpress toconfirmyourchoice.
5. PresstheYesorCancelsoftkeytoacceptorcancelchanges.Your
phonewillrestarttosetthenewdirectorysearchmodeifyou
selectedYestoacceptthechanges.
NOTE:Thereconfigurationcouldtake
afewminutesdependingonthesizeofyourcontactdirectory.
10
Manage Call
Lists
Alistofuptofourcurrentcallsismaintained.Youcanscrollthroughthelist
usingtheupordownarrows.Callsareorderedusingbyactive,alerting,then
held.Callswiththesameprioritiesareorderedoldestfirst.Thelistisemptyif
therearenocurrentcalls.
Locallistsofincoming(missedandreceived)callsandoutgoing(alsoknown
asplaced)callsaremaintainedbythephone(upto99foreachlist).The
initialviewofbothlistsshowsthelisttitleandthefirsttwocallsinthelist.
Thefirstcallisdisplayedinreversevideotoindicatethatitiscurrently
selected.Asymbolindicateswhetherthecallwasanswered ormissed .
Ö PresstheCallerssoftkeytoviewtheReceivedCallslist.
Ö PresstheDialbuttontoviewthePlacedCallslist.
Ö Usethearrowkeystoselectacall/numberfromtheReceivedor
PlacedCallslist.
Ö PresstheDialbuttontocalltheselectednumberinthelist.
Ö Presstheleftarrowtoreturntothepreviousmenu.
Ö Press tostorethecontactinyourContactDirectory.
NOTE:Presstheinfosoftkeytoviewthecallinformation.Thenameis
displayedfirstandyoucanusetheupanddownarrowkeystoaccess
otherinformation.
Ö PresstheDeletesoftkeytodeletetheselectedcallfromthe
directory.
Ö Presstheleftarrowkeyuntilyoureturntotheidledisplay.
NOTE:Youcanmanuallyclearthecalllists.Theyareautomaticallyclearedwhen
yourestart/rebootthephone.
11
Manage
Contacts
Youcanstoreupto99contactsinyourContactDirectory.Youcanalsoedit,
delete,dial,orsearchforcontacts.
Add a Contact Manually
1. PresstheDirsoftkey.
2. Presstheuparrowtoselect<NewEntry>.
OR
Ifthisisthefirsttimeyouareaddinganewentry,press .
3. Press toenterafirstname.
4. Enterthefirstnameusingthelettersonthedialpad.
5. PresstheOkorCancelsoftkeytoacceptorcancelchanges.
6. Pressthedownarrowtodisplaythenextfield.
7. Repeatsteps36toenterthelastname,phonenumber,andspeed
dialindex.Thephonenumberfieldisrequiredandmustbeaunique
number(notalreadyinthedirectory).Thespeeddialindexis
automaticallyassignedtothenextavailableindexvalue.
8. Presstheleftarrowtofinish.
9. PresstheYesorCancelsoftkeytoacceptorcancelchanges.
10. Presstheleftarrowkeyuntilyoureturntotheidledisplay.
11. Repeatsteps311toaddanotherentry.
Add a Contact from a Call List
1. PresstheCallerssoftkeytoviewtheReceivedCallslist.
OR
PresstheDialbuttontoviewthePlacedCallslist.
2. Usetheupordownarrowtoscrollthroughthelisttofindthecontact
youwanttoadd.
NOTE:Youcanalsousethe*(star)topageupandthe#(pound)keytopage
down.
3. Press toselecttheentry.
4. Presstheinfosoftkeyifyouwanttoviewthecontact’sdetails
(optional).
12
5. PresstheSavesoftkeytosavethecontactinyourContactDirectory.
6. Presstheleftarrowkeyuntilyoureturntotheidledisplay.
Search for a Contact
Youcanchangethedirectorysearchparameterused.Bydefault,itisthe
contact’slastname.Thefirsttimeadialpadkeyispressed,thefirstentry
whoselastnamestartswithacharacterthatmatchesthefirstletteronthe
keylabelisretrieved.Thesecondkeypressrepeatstheprocessusingthe
secondletteronthekeyandsoon.Fo
rexample,tofindthefirstdirectory
entrywhoselastnamestartswithJ,pressthe5keyonce.Tofindthefirst
entrywhoselastnamestartswithR,pressthe7keythreetimes.
1. PresstheDirsoftkey.
2. Searchforacontactusingthedialpad.
Edit a Contact
1. PresstheDirsoftkey.
2. Usetheupordownarrowtolocatethecontactyouwanttoedit.
3. Press toselecttheentry.
4. PresstheEditsoftkey.
5. Usetheupordownarrowtoscrollthroughthefields.
6. Press toselectthefield.
7. Maketheapplicablechanges.
8. PresstheOkorCancelsoftkeytoacceptorcancelchanges.TheOk
softkeyisnotdisplayedunlessachangeismade.
NOTE:Youcanalsoeditacontactassociatedwithaspeeddialkeybypressing
andholdingthatspeeddialkeythenfollowingsteps28above.
Delete a Contact
1. PresstheDirsoftkey.
2. Usetheupordownarrowtoscrollthroughthelisttofindthecontact
youwanttodelete.
NOTE:Youcanalsousethe*(star)topageupandthe#(pound)keytopage
down.
3. Press toselecttheentry.
13
4. PresstheDeletesoftkey.Theentryisdeletedandthenextentryin
thedirectoryappears.
5. Repeatsteps24todeleteadditionalentries,ifapplicable.
6. Presstheleftarrowkeyuntilyoureturntotheidledisplay.
Place a Call to a Contact
1. PresstheDirsoftkey.
2. Usetheupordownarrowtoscrollthroughthelisttofindthecontact
youwanttodelete.
NOTE:Youcanalsousethe*(star)topageupandthe#(pound)keytopage
down.
3. PresstheDialbuttonorliftthehandset.
Place a Call
Youcanplaceacallusingthehandset,headset,speakerphone,theDial
button,ortheLine1/Line2keys.Youcanalsodialthenumberfirst,andthen
choosethemethodyouwanttousetospeaktothecalledparty.
Duringacall,youcanalternatebetweenthehandset,headset,orhandsfree
speakerphonebypressingthe or keys.
CallDurationonanactivecallismonitoredthroughalocalcalltimer.Thisis
visiblewithintheactivecallwindowonthedisplay.
Handset
Performoneofthefollowingsteps:
Ö Pickupthehandset.
Ö Dialthenumberfollowedby#.
OR
Ö Dialthenumberfollowedby#.
Ö Pickupthehandset.
Hands-free/Speakerphone
Performoneofthefollowingsteps:
Ö Leavingthehandsetonhook,pressDial,Line1,Line2, ,orthe
NewCallsoftkeytoobtainadialtone.
OR
14
Ö Leavingthehandsetonhook,dialthenumber.
Ö PressDial,Line1,Line2,or.
Headset
Performoneofthefollowingsteps:
Ö Withtheoptionalheadsetconnected,pressDial,Line1,Line2, ,or
theNewCallsoftkeytoobtainadialtone.
Ö Press .
Ö Dialthenumber.
OR
Ö Withtheoptionalheadsetconnected,dialthenumber.
Ö Press .
Call Lists
Performoneofthefollowingsteps:
Ö PresstheCallerssoftkeytoviewtheReceivedCallslist.
OR
PressDialtoviewthePlacedCallslist.
THEN
Ö Usetheupordownarrowtoscrollthroughthelisttofindthecontact
youwanttocall.
Ö PressDialtocompletethecall.
15
Answer a Call
Whenyouarenotonanothercall,youcanansweracallusingyourhandset,
headset,orspeakerphone.Thestepsforansweringanincomingcallwhileon
anothercallaredifferentifyourphoneisconfiguredformultiplelinekeysor
MultipleSharedCallAppearance.
NOTE:IncomingcallscanbeignoredbypressingtheRejectsoftkey(forprivatelines)or
theIgnoresoftkey(forprivateandsharedlines).
Answer When Not on Another Call
Activecallsappearonthedisplayshowingdurationanddestination.
Answer Using the Handset
Ö Pickupthehandset.
Answer Using Hands-free/Speakerphone
Performoneofthefollowingsteps:
Ö Press
OR
Leavingthehandsetonhook,pressLine1.
OR
PresstheAnswersoftkey.
Answer Using the Headset
Ö Press toanswerthecallthroughyourconnectedheadset.
Ö IfHeadsetMemoryModeisactivated,pressLine1ortheAnswersoft
key.
Answer When on Another Call
Youcanbeonanactivecallandreceiveanincomingcallonthesamephone
numberorotherlinekey.
Single Line Key
Thesecondcallcausesacallwaitingtonetobeplayed,th
esecondlinestatus
indicatorflashesgreen,andanincomingcalliconappears.Thecallwaiting
promptidentifyingtheincomingcallerappearsfor10secondsonly.Youcan
ignore,answer,orrejectthecall(theRejectsoftkeyonprivatelinesonly).
16
Theactivecallistheninfocusandyoumustscrolltotheincomingcall
appearancetoanswerit.
1. Press
toputtheoriginalcallonhold.
2. Pressthedownarrowtoaccessthenewcall.Softkeylabelsare
updatedinthedisplayshowingIgnore,Answer,andReject.
3. Answertheincomingcall.Thisplacestheoriginalcallonholdand
refreshesthesoftkeylabels.
Multiple Line Keys
Thesecondcallcausesacallwaitingtonetobeplayed,th
esecondLineKey
indicatorflashesgreen,andanincomingcalliconappears.Thecallwaiting
promptidentifyingtheincomingcallerappearsfor10secondsonly.Youcan
ignore,answer,orrejectthecall(theRejectsoftkeyonprivatelinesonly).
Performoneofthefollowingsteps:
Ö AnswertheincomingcallbypressingtheLine1orLine2key
associatedwiththesecondincomingcall.Thefirstcallisputonhold
andthesecondcallisanswered.
OR
Ö Press toputtheoriginalcallonhold.Softkeylabelsareupdated
onthedisplayshowingIgnore,Answer,andReject.
THEN‐
Ö Answertheincomingcall.Thisplacestheoriginalcallonholdand
refreshesthesoftkeylabels.
Shared Lines
Thesecondcallcausesacallwaitingtonetobeplayed,th
esecondLinekey
indicatorflashesgreen,andanincomingcalliconappearsonthesecondLine
key.Thecallwaitingpromptidentifyingtheincomingcallerappearsfor10
secondsonly.
Answeringacallonsharedlineisnodifferentth
anonprivateline;except
thatthereisnoRejectsoftkeyandanotherpersononthesharedlinemight
answerthecall.
17
Adjust the
Volume
Press toadjustthereceivervolumeduringacall.Pressing
thesekeysintheidlestatusadjustsringervolume.
NOTE:Toconformtoregulatoryrequirements,handsetandheadsetvolumereturnstoa
presetlevelaftereachcall.
Mute
Microphonemuteappliestoallmodes:Handset,Headset,andHandsfree
Speakerphone.Youcanstillhearallotherpartieswhilemuteisenabled.
Duringacall,press .TheMessageWaitingIndicator(MWI)turnsredand
amicrophoneonthegraphicdisplayindicatesthattheotherparty(or
parties)cannothearyou.
ToturnoffMicrophonemute,press again.
Call Hold
Duringacall,pressthe button.Thisisindicatedonthedisplaybythe
holdiconasthelineindicator.
Press againortheResumesoftkeytoresumethecall.Theactiveaudio
icon(oneof )appearsonthelineindicator.Whenacallhasbeen
onholdforanextendedperiodoftime,bothvisualandaudiblealerts
appear.Whenactiveonacall,theringsplashisplayedatavolumethatis
typicallylowerthanthenormalringvolume.
NOTE:Callsonholdmaygeneratemusic,sobecarefulifyouareonaconferencecall.
Multiple Calls on Hold
Iftwoormorecallsareonhold,itisindicatedonthedisplay.Forexample,
“2/3”indicatesthatthisisthesecondcalloutofthreecalls.Ifcallsareon
holdonmorethanoneLineKey,allcallsarecombinedintoasinglecalllist.
PressingaLineKeywithcallsonholdplacesthecurrentactivecallonhold
andresumesthefirstcallonthatLineKey.
18
End a Call
Toendacall,performoneofthefollowingsteps:
Ö PresstheEndCallsoftkeyifyouareusingahandset.
OR
Replacethehandset.
OR
Press ifinhandsfree/speakerphonemode.
OR
Press ifinheadsetmode.
Conference
Calling
Youcaninitiateaconferencecallwithotherpartiesusingthephone’s
conferencefeature.
1. Establishanactivecall(dialedorreceived).
2. PresstheConfsoftkeytocreateanewcall.Theactivecallisplaces
onhold.
3. Dialtheextensionornumberofthesecondpartyfollowedby#.
4. Whenthesecondpartyanswers,announceandpresstheConfsoft
keyagaintojoinallpartiestogether.
NOTE:Oncetheconferenceissplit,theoriginalconferencecallends.Ifyouwanttojoin
thepartiesbacktogether,youmustreestablishtheconferencecall.
Split a Conference Call
PresstheSplitsoftkeytosplittheconference.Bothpartiesareplacedon
hold.
Set up a Conference Using the Join Soft Key
Whenonanactivecall:
Ö Ifyouhaveacallonhold(onthesamelineoronanotherline),use
thedownarrowstogotothecallonhold,thepresstheJoinsoftkey.
Aconferenceiscreatedwiththeactivecallonholdandyourself.
OR‐
19
Ö Ifyouhavemorethanonecallonhold,usetheupanddownarrow
toswitchtooneofthecallsonhold,thenpresstheJoinsoftkey.A
conferenceiscreatedwiththeactivecallonholdandyourself.
End a Conference Call
PresstheEndCallsoftkeyorhangup.Theotherpartieswillstayconnected
toeachother.
Call Transfer
Announced Transfer
Youcantalkprivatelytothepartytowhichyouaretransferringthecall
beforethetransferiscomplete.Youcancancelthetransferbeforethecall
connectsbypressingtheCancelsoftkey.
1. Duringacall,presstheTranssoftkey.Theactivecallisplacedon
hold.
2. Dialtheextensionornumbertowhichyouwanttotransferthecall
followedby#.
3. Afterthepartyanswersandyouannounce,presstheTranssoftkey
tocompletethetransfer.
Blind Transfer
Thecallisautomaticallytransferredafteryoudialthenumberofthepartyto
whomyouwanttotransferthecall.
1. Duringacall,presstheTranssoftkey.
2. PresstheBlindsoftkey.
3. Performoneofthefollowingsteps:
Ö Dialtheextensionornumbertowhichyouwanttotransferthe
call.
OR‐
Ö PresstheDirsoftkeytoaccesstheContactDirectory,usetheup
ordownarrowkeytoaccessacontact,thenpresstheDialbutton.
OR‐
Ö PresstheCallerssoftkeytoaccesstheReceivedCallslist,usethe
upordownarrowtoaccessacontact,thenpresstheDialbutton.
OR‐
20
Ö PresstheDialbuttontoaccessthePlacedCallslist,usetheupor
downarrowkeytoaccessacontact,thenpress .
Access Voice
Mail
Youcanaccessyourvoicemailfromyourphone.TheflashingMessage
WaitingIndicator(MWI)andavisualnotificationonthedisplayindicates
therearenewvoicemessages.Ifthephoneisconfiguredformultiplelines,
anindividuallineindicatoriconindicatesvoicemailmessagesleftonthatline.
Astutterdialtoneinplaceofnormaldialtonealsoindicatesthatthereare
oneormorevoicemessages.
NOTE:IfyourSoundPointIP330/320hasaMessagesbutton,pressittoaccessyour
voicemail.
Performoneofthefollowingsteps:
Ö PresstheMsgssoftkey.
Ö Followthevoiceorvisualpromptsonthedisplaytoretrieveyour
messages.Ifmultiplelinesareconfiguredonyourphone,selectthe
linefromwhichyouwanttoretrievemessages.
OR‐
Ö PresstheMenubutton.
Ö SelectFeatures>Messages.
Ö Press .
Ö Followthevoiceorvisualpromptsonthedisplaytoretrieveyour
messages.Ifmultiplelinesareconfiguredonyourphone,selectthe
linefromwhichyouwanttoretrievemessages.
NOTE:Fordetailedinstructionsonusingvoicemail,refertotheVoiceMailUserGuideor
VoiceMailPocketGuide
ontheCustomerTraining&Documentationwebsite.
http://customertraining.veri
zonbusiness.com.TheyarelocatedunderPolycom
ReferenceGuidesintheVerizonVoIPandVerizonVoIPIntegrated
CommunicationsPackagesections.
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Polycom SoundPoint IP 320 User manual

Category
IP phones
Type
User manual
This manual is also suitable for

Polycom SoundPoint IP 320 is a full-duplex, hands-free SIP phone that offers a range of telephony features to enhance your communication experience. With its intuitive user interface and high-quality audio, this phone is ideal for both personal and professional use. Make and receive calls, manage call lists and contacts, access voicemail, and enjoy features like call hold, transfer, and conferencing with ease. The Polycom SoundPoint IP 320 is a versatile and reliable communication tool designed to meet your business needs.

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