Polycom SoundPoint IP 601 User manual

Brand: Polycom

Model: SoundPoint IP 601

Category: IP phones

Type: User manual

Polycom SoundPoint IP 601 is a full-duplex, hands-free SIP phone that provides telephony features like Shared Call Appearance, Call Hold, Call Transfer, and Do Not Disturb. It supports multiple lines, multiple call appearances, and shared lines. You can customize your phone by adjusting settings for time, date, display contrast, ring type, etc. Add contacts to the phone’s directory manually or from call lists.

Polycom

SoundPoint®

IP 601

User Guide

For training/documentation, please visit us @

http://customertraining.verizonbusiness.com or call 1-800-622-1049

and logos and all other names, logos, and slogans identifying Verizon’s products and services

are trademarks and service marks or registered trademarks and service marks of Verizon

Trademark Services LLC or its affiliates in the United States and/or other countries. All other

trademarks and service marks are the property of their respective owners.

Version 1.08

Table of Contents

Table of Contents 2

Introduction 4

Installation 4

Connect the Network and Power Source 4

Connect the Handset and Optional Headset 5

Attach the Base 5

Features 6

Key Descriptions 7

Configure Basic Settings 8

Appearance of Date/Time 8

Display Contrast 8

Headset Memory Mode 8

Ring Type 9

Directory Search 9

Call Lists 9

Contacts 10

Add/Edit a Contact 10

Search 10

Speed Dial 10

Remove a Speed Dial Entry 11

Place a Call 11

Use the Handset 12

Use the Hands-Free Speakerphone 12

Use the Headset 12

Answer a Call 12

Call Hold 13

Call Hold and Resume 13

Multiple Calls on Hold 13

Mute 13

Volume 14

Call Transfer 14

Call Forward 14

Disable Call Forwarding 14

End a Call 14

Shared Call Appearance 15

Multiple Lines 15

Multiple Keys per Line 15

Multiple Call Appearance 16

Shared Lines 17

Voice Mail 17

Listen to Messages 17

Introduction

ThePolycomSoundPointIP601isafull‐duplex,hands‐freeSession

InitiationProtocol(SIP)phone.Itprovidestelephonyfeaturessuchas

SharedCallAppearance,CallHold,CallTransfer,andDoNotDisturb.



Installation

Thefollowinginstructionsprovidebasicinstallationinstructions.

Contactyoursystemadministratorforadditionalinformationor

assistance.



Connect the Network and Power Source

UsePoweroverEthernet(PoE)fornetworkandpowersource

connectionsunlessotherwisedirectedbyyoursystemadministrator.



NOTE:TheACpoweradapterisaseparate,optionalaccessory.Yoursystem

administratorwillprovideonetoyouifnecessary.



AC Power Option

Connectthesuppliednetwork

cablebetweentheLANjackon

thephoneandtheLANporton

thewallorhub/switchdevice

port.ConnecttheDCplugonthe

ACwalladaptertotheDCjack

markedonthephone.



In-Line Power Option



Plugthesuppliednetworkcable

betweentheLANjackonthe

phoneandanavailablePower

andDataportontheIn‐Line

Powerswitchifthephoneis

connectedtoacompatible

Ethernetswitch.



Connect the Handset and Optional Headset



1. Connecttheshortstraightendofthephonecordtothe

handset,andthecorrespondinglongerstraightendofthe

cordtothehandsetjackonthebackofthephone.

2. Connecttheheadset(optional)totheheadsetjackontheside

ofthephone.



Attach the Base



1. Placeallcordsintherecessedareaabovethemodularjacksin

thefirstexampleabove.

2. Alignthetwoprotrusionsontheonthebracketwiththeir

correspondingholesinthephoneandsnapthemtogetherto

lockthebasetothephone.

Features 

ThefeaturesoftheSoundPointIP601areshownbelow:



Key Descriptions



Configure Basic Settings

YoucancustomizeyourSoundPointIP601phonebyadjustingthe

settingsfortimeanddate,displaycontrast,ringtype,etc.Youcan

alsoaddcontactstothephone’sdirectorymanuallyorfromcalllists.

YoucanconfigurebasicsettingsbypressingtheMenubuttonand

thenselectingSettings>Basic.

Appearance of Date/Time

Youcanconfigurehowthedate/timeappearsonthedisplay.The

displayflashesifthephonecannotobtainatimeanddatefroma

configuredSNTPserver.Contactyoursystemadministratorifthe

date/timeisincorrect.



Gotohttp://customertraining.verizonbusiness.comforinformation

onDaylightSavingsTimeprogramming.



1. PresstheMenubutton.

2. SelectSettings>Basic>Preferences>Time&Date.

3. SelectClockDate,ClockTime,ClockOrder,or

Enable/Disable.

4. Scrollthroughtheoptionsundereachoftheseselections

usingthearrowkeys.

5. PressSelecttoconfirmyourchoice.

6. PressMenutotheidledisplay.

Display Contrast

1. PresstheMenubutton.

2. SelectSettings>Basic>Contrast.

3. PresstheUporDownsoftkeystoincreaseordecreasethe

displaycontrast.

4. PresstheOkorCancelsoftkeystoacceptorrejectchanges.

5. PressMenuortheExitsoftkeytotheidledisplay.

Headset Memory Mode

Thisfeatureisusefulforpermanentorfull‐timeheadsetusers.



1. PresstheMenubutton.

2. SelectSettings>Basic>Preferences>HeadsetMemory.

3. UsetheupordownarrowsandSelectsoftkeytoenable

HeadsetMemoryMode.

4. PressMenutoreturntothemainmenu.

Ring Type

Youcanselectfromdifferentringtypestodistinguishbetweenlines

ortohaveadifferentringfromaco‐workercloseby.



1. PresstheMenubutton.

2. SelectSettings>Basic>RingType.

3. Selectthelineyouwanttochangeusingtheupordownarrow

keysifmultiplelinesareconfiguredonyourphone,if

applicable.

4. Usetheupordownarrowkeystoselecttheringtypeyou

want.

5. PressthePlaysoftkeytoheartheringtype,ifapplicable.

6. PresstheSelectsoftkey.

7. PressMenuortheExitsoftkeytotheidledisplay.

Directory Search

YoucanconfigurehowthesearchoftheContactDirectoryis

performed.Youcansearchbyfirstnameorlastname.



1. PresstheDirectoriesbutton.

2. SelectContactDirectory.

3. SelectMore.

4. SelectSearch.

5. UsethedialpadfortoenterthefirstfewcharactersforFirst

orLastnames.

6. PressSearch.Successfulmatchescanbedialedfromthe

resultsscreen.

NOTE:Thereconfigurationcouldtakeafewminutesdependingonthe

sizeofyourcontactdirectory.



Call Lists

Locallistsofincoming(missedandreceived)callsandoutgoing(also

knownasplaced)callsaremaintainedbythephone(upto100for

eachlist).



 PresstheDirectoriesbutton.

 PresstheCallListssoftkey.

o PresstheMissedCallssoftkeytoviewmissedcalls.

o PresstheReceivedCallssoftkeytoviewreceivedcalls.

o PressthePlacedCallssoftkeytoviewoutgoingcalls.

 PresstheEditsoftkeytochangethedialstringbeforedialing.

 PresstheDialsoftkeytocallanumberfromoneofthecall

lists.

 PresstheExitsoftkeyreturntothepreviousmenu.







Foradditionaloptions,presstheMoresoftkeyfollowedby:

 Infotoviewinformationaboutthecall.

 SavetostorethecontacttotheContactDirectory.

 Cleartodeletethecallfromthelist.

 MoreandExittoreturntotheidledisplay.



Contacts

Toquicklyviewrespectivecalllistsfromtheidledisplay:

PresstherightarrowforPlacedCalls

PresstheleftarrowforReceivedCalls

PressthedownarrowforMissedCalls

Inadditiontoyourmissed,placed,andreceivedcallsdirectory,the

phonecanstorealocaldirectoryof500ormorecontacts.Youcan

add,delete,edit,dial,orsearchforanycontactinthislist.

Add/Edit a Contact

1. PresstheDirectoriesbutton.

2. SelectContactDirectory.

3. Pressthe1/A/asoftkeytoselectbetweennumericand

upper/lowercasealphanumericmodes.

4. Enterthefirstand/orlastnameusingthekeypad.

5. Enterthecontactnumber.Thisisarequiredfieldanditmust

beunique.

FromtheContactDirectory:

1. PresstheMoresoftkey.

2. PresstheSearchsoftkey.

3. UsethedialpadtoenterthefirstfewcharactersforFirstor

Lastnames.

4. PresstheSearchsoftkey.Successfulmatchescanbedialed

fromtheresults.

Speed Dial

Pre‐assignednumberscanbeassociatedwithlinekeysforrapid

automateddialing.Speeddialentriesareconsecutivelyplacednextto

assignedlinekeysonthephone.

Example:ToassignJanetoaspeeddialentry:

1. PresstheDirectoriesbutton.

2. SelectContactDirectory.

3. PresstheAddsoftkeytoenterJane’scontactdetails.

‐OR‐

SelectJane’sexistingentryandpressEdit.

4. UsethedialpadtoenterandassignJaneaspeeddialindex

number.Janeisassignedtothefistavailablelinekeyonthe

display.

5. PresstheSavesoftkeytoconfirm,ortheCancelsoftkeyto

cancel.

6. PresstheExitsoftkeytoreturntotheidledisplay.

Theidledisplaywilllooklikethis:



PressthelinekeylabeledJanetodialhernumber.

Remove a Speed Dial Entry

1. PresstheDirectoriesbutton.

2. SelectContactDirectory.

3. Scrollthespeeddialentryyouwanttoremove.

4. PresstheEditsoftkey.

5. Pressthe

key,thenthe keytoremovethespeeddial

indexnumber.

6. PresstheSavesoftkey.

7. PresstheExitsoftkeytoreturntotheidledisplay.



Place a Call

Toquicklyviewacompletelistofassignedspeeddialentries,

presstheuparrow.Dialdirectlyfromaselectednumber.

Youcanalternatebetweenthehandset,headset,orhands‐freeby

pressingthe

or buttons,orpickingupthehandset.

Use the Handset

1. Pickupthehandsettoobtainadialtone.

2. Dialthenumber.

‐OR‐

DialtheSIPURL/IPaddress(e.g.,10.3.0.42,[email protected],

sip:[email protected]).

 PressNameafterobtainingthedialtone.

 EntertheURLorIP(press*for“.”And#for“@”).

 PresstheSendsoftkeytocompletethecall.

Use the Hands-Free Speakerphone

1. Pressanyassignedlinekey,the button,ortheNewCall

softkeytoobtainadialtonewiththehandseton‐hook.

2. Dialthenumber.

‐OR‐

DialbySIPURL/IPaddress.

Use the Headset

1. Pressanyassignedlinekey,the button,ortheNewCall

softkeytogetadialtonewiththeheadsetconnected.

2. Dialthenumber.

‐OR‐

DialtheSIPURL/IPaddress.

NOTE:Youcandialdirectlyfromthedialpadwithoutgettingadialtonefirst.

Enterthenumber,leftthehandset,presstheDialsoftkey,orpressthe

or buttons.



Answer a Call

Afteransweringacall,itappearsonthedisplayshowingtheduration

anddestination.

NOTE:IncomingcallscanbeignoredbypressingtheRejectsoftkeyortheDo

NotDisturbbutton.DoNotDisturbremainsactivewhenthecallis

dropped.Youmusttoggleitofftodisableit.



 Pickupthehandset.

‐OR‐

Pressthe

buttontoanswerwiththespeakerphone.

‐OR‐

Pressthelinekeywiththeactiveindicator(withthehandset

onthehook).

‐OR‐

PresstheAnswersoftkey(withthehandsetonthehook).

‐OR‐

Pressthe buttontoanswerthroughyourconnected

headset.

NOTE:IncomingcallscanbeignoredbypressingtheRejectsoftkeyortheDo

NotDisturbbutton.DoNotDisturbremainsactivewhenthecallis

dropped.Youmusttoggleitofftodisableit.



Call Hold

Call Hold and Resume

1. Pressthe buttonortheHoldsoftkey.Thecallisplaces

onholdandisindicatedonthedisplay.

2. PresstheResumesoftkeyorthelinebuttontoretrievethe

call.

NOTE:Callsonholdmaygeneratemusic,sobecarefulifyouareonaconference

call.



Multiple Calls on Hold

Youcanusethearrowkeystoswitchbetweencalls,thenpressthe

Resumesoftkeytoretrieveacallwhenmultiplecallsareonholdona

singleline.Anindicatorappearsonthedisplayifmorethantwocalls

areonholdonasinglekey.Forexample,“2/3”showsthatthisisthe

secondcalloutofthreecalls.



Thedetailsofcallsonanylinekeycanviewedbypressingthatline

keyandholdingitdownforafewsecondsifcallsareonholdonmore

thanoneline.Ifalinekeyispressedbriefly,thefirstcallonholdon

thatlineisretrieved.



Mute

Duringacall,press .TheMessageWaitingIndicator(MWI)turns

redandamicrophoneonthegraphicdisplayindicatesthattheother

party(orparties)cannothearyou.



 MicrophoneMuteappliestoallmodes:handset,headset,andhands‐

freespeakerphone.Youcanstillhearallotherpartieswhilemuteis

enabled.



 Toturnoffmicrophonemute,press again.

Volume

Press toadjustthereceivervolumeduringacall.

Pressingthesekeysintheidlestateadjuststheringervolume.

NOTE:Toconformtoregulatoryrequirements,handsetandheadsetvolume

returnstoapresetlevelaftereachcall.



Call Transfer

1. PresstheTransferbuttonduringacall.Theactivecallis

placedonhold.

‐OR‐

PresstheTrnsfersoftkeyduringacall.Theactivecallisplaced

onhold.

2. PresstheBlindsoftkeyifyouwanttoperformablindtransfer

(withoutinformingthepartytowhomyouaretransferring).

3. Dialthenumbertowhichyouwanttotransferthecall,oruse

thearrowkeystoaccessspeeddialnumbers,missed,placed,

orreceivedcalllists.

4. PresstheDialsoftkey.

5. PresstheTransferbuttonortheTrnsfersoftkeyagain.



Call Forward

Youcanforwardcallstoanotherextensioninyourlocation.

1. PresstheForwardsoftkeyfromthephone’sidledisplay

(selectwhichlinetoforwardofmultiplelinesareinuse).

2. EnterthenumberorURLtowhichyouwanttoforwardthe

call.

3. PresstheEnablesoftkey.

Disable Call Forwarding

1. PresstheForwardsoftkeyfromthephone’sidledisplay

(selectwhichlinetoforwardofmultiplelinesareinuse).

2. PresstheDisablesoftkey.



End a Call

Toendacall,performoneofthefollowingsteps:

 PresstheEndCallsoftkey.

‐OR‐

Replacethehandset.

‐OR‐

Press ifinhands‐free/speakerphonemode.

‐OR‐

Press ifinheadsetmode.



Shared Call Appearance

Multiple Lines

Uptosixlinescanbeconfiguredforprivateorshareduse.Typically,

thetop‐mostlinekeyisreservedfortheprincipledirectorynumberof

thephone.Dependingonhowyourphoneisconfigured,thedisplay

wouldresembleoneoftheexamplesbelow:



Multiple Keys per Line

Eachlineonthephonecanbeconfiguredtohavemorethanoneline

keyassociatedwithit.Inthiscase,thedisplaywouldlooklikethe

examplebelow.



Multiple Call Appearance



Eachlineonthephonecanbeconfigured

tohaveoneormorecallappearances.

Morethanonecallappearanceisusefulif

thereisanactivecallandanincomingcall

ringsonthesameline.Inthefirstexample

ontheright,extension9301isinan

outboundcallwith9304.Thesecond

exampleshowsanincomingcallfromJohn

Brown.Toanswerthecall,puttheoriginal

callonholdorpressthe

buttonto

accessthenewcall.Softkeylabelsare

updatedonthedisplaywiththefollowing

options:



 Answertheincomingcall–placesthe

originalcallonholdandrefreshesthe

softkeylabelsasshowninthethird

example.Ifmorethantwocall

appearancesareinuse,twoappearon

thedisplayandthetotalnumberis

indicatedbyacounteratthebottom

rightcornerofthedisplay.For

example,“2/3”indicatesthatthe

highlightedcallisthesecondoneout

ofatotalofthree.

 Rejecttheincomingcall

 Forwardtheincomingcalltoanother

extension



Intheexample,anotheroutboundcallcan

beplacedonthesamefirstline.



1. PresstheHoldsoftkeyduringthe

firstcall.

2. PresstheNewCallsoftkeyto

obtainadialtoneandanewcall

appearanceforasecondcall.

Shared Lines

Asharedlineisindicatedbyadifferentlineicon.Inthefollowing

example,thefirstlineisprivateandthesecondlineisshared.An

incomingcalltothatnumbercausesbothphonestoringiftwo

phonessharealine.Thecallcanbeansweredoneitherphone,but

notboth.Ifasharedlineisinuseononeofthephones,itcannotbe

usedontheotherone.Thesharedlineiconchangestoamovingicon,

andthelineLEDturnsredwhenitisinuseremotely.Callsonshared

linescanbetransferred,putonhold,oraddedtoaconference.



Voice Mail

ReceivedmessagesareindicatedbyaﬂashingMessageWaiting

Indicator(MWI)onthefrontofthephone.Individuallineindicators

reﬂectvoiceortextmessagesleftonthatline(usefulifmultiplelines

areinuse).Astutterdialtoneinplaceofanormaldialtonealso

indicatesthatoneormorevoicemessagesareinyourmessage

center.

Listen to Messages

1. PresstheMessagesbutton.

2. PresstheMessageCentersoftkey.

3. Selectthelineyouwanttoretrievemessagesfromifmultiple

linesareinuse.Thedisplayindicatesthenumberofmessages

andtheirimportance.

4. PresstheConnectsoftkeytoretrievemessages.

‐OR‐

PresstheClearsoftkeytoturnofftheflashingMWIwithout

listeningtomessages.

5. Followthevoicepromptstolistentomessages.



Polycom SoundPoint IP 601 User manual

Brand: Polycom

Model: SoundPoint IP 601

Category: IP phones

Type: User manual

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Polycom SoundPoint IP 601 User manual

Polycom SoundPoint IP 601 User manual

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