OpenVoice 200
The Voice-Mail System
in the OpenCom 100
Communications System
User Guide
Welcome to DeTeWe
Thank you very much for choosing
this DeTeWe product. Our product
meets the strictest requirements
with regard to design and quality.
This User Guide will show you how
to use your voice-mail system and
answer all your major questions. If
you need further support or infor-
mation, please consult your system
administrator or your local dealer.
Your system administrator/local
dealer is:
Name: .................................................
Telephone: ..........................................
In addition, you can call our service
telephone number (in Germany) on
(0049) 1805 33 83 93
for EUR 0.12/minute, 24 hours a day,
7 days a week, where a competent
service representative will help you.
You can also reach us by fax, e-mail
or via our Web site:
fax: (0049) 1805 33 83 94
e-mail: info@detewe.de
Internet: www.detewe.de
We hope you enjoy using your
OpenVoice.
1
Contents
OpenVoice 3
Features 4
Performance Range 4
Call Number of OpenVoice. . . . . . . . 4
The Voice Menu: User Guidance. . . 4
Telephone Number and Time
Stamp. . . . . . . . . . . . . . . . . . . . . . 5
Welcoming and Closing Texts. . . . . 5
Customised Prompt Texts . . . . . . . . 5
Courtesy Service . . . . . . . . . . . . . . . . 5
Notification of Incoming
Messages. . . . . . . . . . . . . . . . . . . 6
Notification Call. . . . . . . . . . . . . . . . . 6
Secretarial Function . . . . . . . . . . . . . 6
Remote Access and Remote
Control . . . . . . . . . . . . . . . . . . . . . 6
Operating Functions 7
PIN-Protected Voicebox . . . . . . . . . . 7
Call Forwarding to Voicebox . . . . . . 7
Activating/Deactivating Your
Voicebox . . . . . . . . . . . . . . . . . . . 7
Telephone Number and Time Stamp
On/Off . . . . . . . . . . . . . . . . . . . . . 7
Welcoming Texts . . . . . . . . . . . . . . . . 7
Listening to, Repeating and
Deleting Messages . . . . . . . . . . 8
Scrolling Between Messages . . . . . 8
Pauses During Playback, Fast-
Forwarding and Rewinding. . . 8
Callback to Caller. . . . . . . . . . . . . . . . 8
Setting a Notification Call . . . . . . . . 8
Using OpenVoice from a
Remote Terminal . . . . . . . . . . . . 8
Scope of Delivery 9
Installation 10
Installation of the
Multimedia Card 10
Licencing:
the Release Procedure 12
CE Symbol 12
Declaration of Conformity 13
Configuration and
Administration 13
Using OpenVoice 16
Preset Functions . . . . . . . . . . . . . . . 16
Setting Functions on Your
Terminal …. . . . . . . . . . . . . . . . 16
Calling Your Voicebox from
an Internal Terminal 18
Signalling of New Messages 19
… on the OpenPhone 6x
System Telephones . . . . . . . . . 19
… on the OpenPhone 52 . . . . . . . 19
… on the OpenPhone 2x
System Telephones . . . . . . . . . 19
... in the OpenCTI 50 . . . . . . . . . . . . 19
... on Standard Terminals . . . . . . . . 19
Accessing and Editing Messages
20
… on the OpenPhone 6x
System Telephones . . . . . . . . . 20
… on the OpenPhone 2x
System Telephones . . . . . . . . . 20
2
… in the OpenCTI 50. . . . . . . . . . . . 21
… on Standard Terminals . . . . . . .21
Calling Your Voicebox from
a Remote Terminal 21
… Using the Telephone Number
of OpenVoice . . . . . . . . . . . . . . . 21
… Using the Telephone Number
of Your Telephone . . . . . . . . . . .22
The “Voicebox” Menu Card 22
The Voice Menu of OpenVoice 23
Menu 1: “New messages”. . . . . . . . 23
Menu 2: “Existing messages”. . . . .24
Menu 3: “Central settings” . . . . . . .24
Menu 4: “Central welcoming texts”
. . . . . . . . . . . . . . . . . . . . . . . . . . .26
Voice Menu 27
Technical Data 29
3
OpenVoice
OpenVoice
OpenVoice is the OpenCom 100’s
intelligent voice-mail system.
It adds a digital voice-memory and
voice-information system to the
OpenCom 100. Thanks to its en-
hanced features and simple opera-
tion, it can be used to effectively
improve your internal and external
voice communication.
OpenVoice provides you with an
additional tool for your communica-
tions system. It enables you to ad-
minister voiceboxes and to access
and process messages from them.
You can use this tool not only as your
personal call memory and task serv-
ice but also as an electronic note-
book, message centre and informa-
tion distributor. The voice-mail
system is integrated in the
OpenCom 100 and allows you to
work both on standard terminals
(standard analogue telephones,
ISDN telephones, cordless GAP tele-
phones) and on the OpenCom 100’s
system terminals. Messages received
from voiceboxes are displayed on
system terminals and in the
OpenCTI 50 of the OpenCom 100.
The voice menus of OpenVoice
guide you through its operation step
by step. On system terminals, certain
features – such as the playback and
deletion of messages – are addition-
ally supported by displays, and en-
hanced menu cards allow you to op-
erate these functions faster and
more easily.
In addition to using this internal
voice-mail system, you can as before
also use external voice-mail systems
on the OpenCom 100. In order to use
OpenVoice as a program component
of your OpenCom 100, you need an
appropriate licence.
This manual describes OpenVoice
as an optional component of the
OpenCom 100. It is designed for us-
ers as well as system administrators.
The individual chapters contain
background information and con-
crete operating instructions which
will help you to work with
OpenVoice. You will find a table con-
taining an overview of the voice
menu structure at the back of this
manual. This table serves to facili-
tate operation and can be printed
out separately if necessary.
Note: This manual describes the
features and functions required for
the operation of OpenVoice. It thus
complements the OpenCom 100 oper-
ating manuals relating to mounting
& commissioning for corded and cord-
less system telephones used on the
OpenCom 100 and standard termi-
nals, which provide you with detailed
information on general operation
and the functions of your communi-
cations system and your terminals.
4
Performance Range Features
Features
OpenVoice is a digital voice-mem-
ory and voice-information system
containing additional hardware and
software and is integrated in the
communications system.
An intelligent voicebox system pro-
vides users with enhanced, easy-to-
operate voice-mail functions. The
same operating procedures can be
used with OpenVoice on corded and
cordless system terminals and on
standard DTMF (dual-tone multifre-
quency) terminals.
Most features provided by Open-
Voice can be set directly on the ter-
minals without the aid of a PC. The
configuration and administration of
OpenVoice are supported using the
OpenCom 100’s Web console and are
explained in detail in the online help
documentation.
A multimedia flashcard is used for
recording prompts. The prompt texts
of the voice menu and the messages
received by the voiceboxes are saved
on this card. Recording capacity is in-
creased by means of compression.
The free capacity on the card is dy-
namically spread across all voice-
boxes, and the memory defined for
each voicebox is not reserved.
Performance Range
Call Number of OpenVoice
OpenVoice is accessed via an inter-
nal or external call. Your system ad-
ministrator configures an appropri-
ate subscriber number in the
OpenCom 100 and gives it to the
subscribers who have their own voi-
cebox. After users dial this number,
they are guided through further op-
eration by post-dialling digits ac-
cording to the voice prompts.
The Voice Menu: User
Guidance
Internal and external users are
guided through operation by
prompt texts. The prompts are
tailored to the current user – one
who has a voicebox or any other
caller connected to a voicebox – and
to the situation at hand.
Depending on the type of system
terminals and the features they are
equipped with, information regard-
5
Features Performance Range
ing important features – such as the
playback or deletion of messages –
is also indicated by LEDs and on the
display and/or by corresponding
icons. On such devices, menus which
have been specially integrated and
expanded for OpenVoice can be
used instead of the number keypad
to activate features.
Access code procedures can be exe-
cuted on the OpenVoice at all times
by post-dialling digits – immedi-
ately after dialling the call number
and before or during prompt texts.
Teleph one N umbe r an d
Time Stamp
All incoming messages in the voice-
box are automatically stamped with
their date and time of arrival. The
caller’s number – if transmitted – is
also recorded. The telephone
number and the time stamp can be
played back when you listen to mes-
sages; on system terminals they can
also be displayed.
Welcoming and Closing
Texts
OpenVoice comes with standard
texts. All voicebox users can also
record personal texts for welcoming
and saying goodbye to callers.
Customised Prompt Texts
Users of a voicebox can edit (i.e.
record, play, correct or delete) their
personal prompt texts for Open-
Voice on any telephone.
Courtesy Service
OpenVoice supports the Courtesy
Service feature for user groups. Any
external party who calls a telephone
number belonging to a particular
user group will hear the central wel-
coming text – a current advertise-
ment, for instance – which is as-
signed to this group after a defined
number of rings. Subsequently they
will hear Music on hold until they
have been connected to their desti-
nation.
In OpenVoice users with appropriate
authorisation can edit up to three
central welcoming texts. The
Courtesy Service function in con-
junction with a voicebox can be
practical if a destination in the
OpenCom 100 is configured as an
attendant terminal with a queue in
which each caller can be lined up.
Depending on the number of calls in
the queue and on how long the
waiting time is, a caller will subse-
quently be put through to the voice-
box connected to the destination.
6
Performance Range Features
Notification of Incoming
Messages
Users of OpenPhone 6x system tele-
phones are notified of the arrival of
new voicebox messages by a LED
and on the display. On the
OpenPhone 2x system telephones
and in the OpenCTI 50 new incom-
ing messages are also indicated by
special icons.
On standard terminals without a
message LED, the arrival of new
voicebox messages is signalled
acoustically. The user hears a special
dialling tone instead of the normal
dialling tone when he lifts the hand-
set.
The arrival of voicebox messages on
ISDN telephones is supported on
the OpenCom 100 by the service fea-
ture called MWI (Message Waiting
Indication). This procedure for sig-
nalling messages requires standard-
ised ISDN telephones to be used.
Please refer to the manufacturer's
guide for details.
The OpenPhone 52 signals voice-
box messages by means of a flashing
dot in the middle of the display
(MWI display).The OpenPhone 52
activates this as soon as there is at
least one message in your voicebox
that you haven't yet listened to.
Notification Call
A voicebox user can also be notified
of the arrival of messages in this
voicebox on another number on a
different terminal. After accepting
the call and entering his PIN, he is di-
rectly connected to his voicebox.
Secretarial Function
The user of a voicebox can define a
secretarial number that is called
when incoming messages arrive in
the box. In this case the message is
not written into the voicebox.
The caller hears the welcoming text
or the standard text for the secretar-
ial function before being put
through to the “secretary”. On ac-
cepting the call, the secretary is di-
rectly connected to the caller and
can speak with him.
Remote Access and
Remote Control
OpenVoice can be accessed and con-
trolled from a remote terminal using
any DTMF-capable telephone or
DTMF cell phone.
7
Features Operating Functions
Operating Functions
PIN-Protected Voicebox
All voicebox users have the possibil-
ity of safeguarding the access to
their voiceboxes with a secret
number and changing this user-spe-
cific PIN as they please. The PIN
query can be switched on/off at any
time.
Call Forwarding to
Voicebox
Voicebox users have the possibility
of setting call forwarding to their
voiceboxes and can choose between
busy, after Time and immediately
forwarding. The busy & after Time
setting enables them to activate the
two forwarding modes most fre-
quently needed at the same time. If
call forwarding has not been acti-
vated or if the specified destination
is not the call number of OpenVoice,
the voicebox will be switched to Off
status.
The Call forwarding after, i.e. the
time after whichOpenVoice is
switched on, is set for the entire
system via the OpenCom 100
Configurator. For voiceboxes with
the Courtesy Service feature,
after Time call forwarding has to
be set.
Using the secretarial function, it is
possible to have another subscriber
number called directly instead of
your voicebox.
Activating/Deactivating
Yo ur Vo ice bo x
All voicebox users have the possibil-
ity of activating or deactivating the
recording of messages at any time
and also of defining the length of
time available for recording individ-
ual messages.
Telephone Number and
Time Stamp On/Off
All voicebox users have the possibil-
ity of switching the announcement
of the caller’s telephone number and
of the date and time of each incom-
ing message on and off.
Welcoming Texts
All voicebox users have the possibil-
ity of selecting the welcoming and
closing texts for people who call
their voiceboxes. They can either use
the standard texts that come with
OpenVoice or record and edit their
own texts. If the setting Central wel-
coming text changeable is acti-
vated for a user’s voicebox, he can
8
Operating Functions Features
also edit the central welcoming
texts.
Listening to, Repeating
and Deleting Messages
All voicebox users have the possibil-
ity of listening to newly arriving
messages and old messages in the
box and of deleting the ones they
have already listened to, either all
at once or one at a time. Messages
already listened to can be selectively
accessed and replayed.
Scrolling Between
Messages
All voicebox users have the possibil-
ity of scrolling between messages
that have been received. When a
user does this, OpenVoice switches
from the current message to either
the next message or the preceding
one.
Pauses During Playback,
Fast-Forwarding and
Rewinding
All voicebox users have the possibil-
ity of interrupting the playback of an
incoming message and of resuming
listening to it again at the press of a
key. The playback of messages can
be fast-forwarded or rewound in
5-second intervals.
Callback to Caller
All voicebox users on a system termi-
nal have the possibility of directly
answering an incoming message. In
order to do this, the message must
contain the caller’s telephone
number, which can be dialled auto-
matically if desired.
Setting a Notification Call
All voicebox users have the possibil-
ity of having the arrival of a message
in their voicebox signalled on an-
other terminal, from where they can
access their voicebox.
Note: In order to program an inter-
nal destination number for a notifica-
tion call, voicebox users must have
“Manual external line seizure” rights.
Please refer to the online help docu-
mentation for information on user
rights and user groups if necessary.
Using OpenVoice from a
Remote Terminal
All voicebox users who have appro-
priate authorisation have the possi-
bility of dialling their voicebox from
an external terminal, of querying
and processing their messages and
of changing their central voicebox
settings.
9
Scope of Delivery Operating Functions
Scope of Delivery
The shipment contains all hardware
and software components which are
additionally needed:
■ A multimedia card
with a 32 or 64 Mbyte memory,
unprogrammed
The prompt texts in the voice
menus and the messages re-
ceived by the voiceboxes are
stored on this card.
■ The files for the Open Voice
voice menu for user guidance on
the terminals;
■ An operating manual entitled
“OpenVoice – The Voice-Mail
System in the OpenCom 100
Communications System” (PDF
file).
OpenVoice is available in various
configuration levels. The packages
vary according to the capacity of the
accompanying multimedia card and
the number of supported voice-
boxes:
■ OpenVoice 202:
32 Mbyte multimedia card,
licence for 2 voiceboxes;
■ OpenVoice 210:
Expansion for OpenVoice 202
with a licence for 10 voiceboxes
altogether;
■ OpenVoice 220:
64 Mbyte multimedia card,
licence for 20 voiceboxes;
■ OpenVoice 260:
Expansion for OpenVoice 220
with a licence for 64 voiceboxes
altogether.
The maximum recording time for
messages depends on the storage
capacity of the multimedia card:
– a 32 Mbyte multimedia card
can store two hours’ worth of
messages in voiceboxes (minus
approx.15minutes per loaded
language for the voice menu);
– a 64 Mbyte multimedia card
can store four hours’ worth of
messages in voiceboxes (minus
approx.15minutes per loaded
language for the voice menu).
10
Installation of the Multimedia Card Installation
Installation
■ The multimedia card may only
be installed in the OpenCom 100
by specially trained and certified
experts.
For instructions on the installa-
tion procedure, please refer to
Installation of the Multimedia
Card starting on page 10.
■ The licence required for the use
of the optional component
called OpenVoice is imple-
mented by means of an appro-
priate release procedure.
For details on this procedure,
please refer to Licencing: the Re-
lease Procedure starting on
page 12.
Installation of the Multimedia Card
DANGER! This device con-
tains dangerous voltages.
This is how you proceed …
1. Pull the plug of the
OpenCom 100 from the mains.
2. Open the housing cover of the
OpenCom 100.
3. Remove the module cover.
CAUTION! Provide pro-
tection against electrostatic
discharges.
Static electricity can damage the
multimedia card. To avoid damage
of this kind, static electricity must be
eliminated from your body. You
should only work in an antistatic en-
vironment. If possible, use conduc-
tive floor pads which divert static
electricity or antistatic mats.
11
Installation Installation of the Multimedia Card
OpenCom 110 and OpenCom 120:
Push back the two catches (1) and (2)
and lift off the cover by sliding it up.
OpenCom 105: Using an appropriate
tool (such as a screwdriver), undo
clamps (A) to (D) from their stays and
lift off the cover by sliding it up.
CAUTION! The clamps are
under mechanical stress. Please
loosen them carefully. Make sure
that they do not fly out of their
anchoring and injure you.
4. Insert the multimedia card into
the base at the upper edge of
the module board.
Inserting the multimedia card
5. Replace the cover of the module:
OpenCom 110 and
OpenCom 120: Insert the stops
at the lower end of the cover
into the recesses of the connec-
tion-panel module. Press down
on the cover of the module until
upper catches (1) and (2) en-
gage.
OpenCom 105: Insert the
clamps (A) to (D) over their stays,
applying slight pressure to the
clamps to make them snap into
place.
6. Replace the cover of the module.
7. Insert the mains plug.
The OpenCom 100 is restarted. The
configuration last loaded will be re-
activated.
1
2
A
B
C
D
Multimedia Card
12
Licencing: the Release Procedure Installation
Licencing: the Release Procedure
To be able to configure and use
OpenVoice in your communications
system, you need a release key. The
licence confirmation accompanying
the program package contains the
details necessary for this.
To generate the release key …
1. The multimedia card has been
installed in your OpenCom 100
by skilled experts. You now need
the following:
– the licensing confirmation for
OpenVoice with the transac-
tion record (TAD …);
– the serial number of your
OpenCom 100. The serial
number can be found in the
Configurator of the
OpenCom 100 Web console,
in the System Info: Versions
menu;
– an Internet access, in order to
generate the release key from
this information on the DeTeWe
licence server.
2. Instructions for the further
procedure can be found in your
licence confirmation.
The release key is used to configure
and activate the optional compo-
nent called OpenVoice via the Web
console of the OpenCom 100. For in-
structions on how to do this, please
refer to Configuration and Adminis-
tration starting on page 13.
If it becomes necessary to replace
the OpenCom 100 module, a new re-
lease key must be generated using
the new serial number.
CE Symbol
The CE symbol on the product is a
confirmation of its conformity with
the technical guidelines for operat-
ing safety and electromagnetic
compatibility valid at the time of
licensing.
13
Configuration and Administration Declaration of Conformity
Declaration of Conformity
OpenVoice 202, 210,220,260 com-
ply with the requirements of the
EU directive 99/5/EC.
The declarations of conformity
can be viewed in the Internet at
http://www.detewe.de.
Configuration and
Administration
OpenVoice can be configured and
administered via the Configurator
of the OpenCom 100. In order to do
this you need the following:
■ Configurator Active authorisa-
tion (unless you have already
logged in as the administrator),
■ The release key for your version
of OpenVoice.
Important Information
Regarding the Configuration of
OpenVoice
In order to use OpenVoice with your
OpenCom 100 communication sys-
tem, the following requirements
must be fulfilled:
■ Make sure that the latest
firmware version of the
OpenCom 100 has been loaded.
■ If the firmware has been up-
dated from version 3.0 to 4.0,
new voice files must be loaded
in order for OpenVoice to oper-
ate.
You will find the OpenCom 100
firmware and the voice files for
OpenVoice on the OpenCom 100
product CD.
Authorised DeTeWe retailers and
sales partners may also order the
current software under
http://www.detewe.de in the pass-
word-protected partner area of the
online shop.
Note: Further information regard-
ing the update of the firmware and
the configuration of OpenVoice can
be found in the online help documen-
tation.
To configure OpenVoice …
1. Select the optional component
OpenVoice in the SYS Configu-
ration: Components menu in
the Configurator and load a
voice file from the CD.
14
Declaration of Conformity Configuration and Administration
2. Enter the release key for Open-
Voice in the SYS Configuration:
Licences menu in the Configu-
rator.
3. Define the basic program setting
in the OpenVoice: Settings
menu or determine the current
status of your multimedia card –
for example, how much of its re-
cording capacity is still available.
4. This is where you configure the
telephone numbers for Open-
Voice via which OpenCom 100
users can query their voice-
boxes.
5. Configure one or more voice-
boxes for OpenCom 100 users in
the OpenVoice: Voiceboxes
menu (but only up to the maxi-
mum number of licensed
number of voiceboxes).
To configure the Courtesy
Service …
1. Define how the Courtesy Ser-
vice should respond (if at all) to
external incomming calls
(Dial in) for each user group in
the User Manager: User groups:
PBX Configuration menu:
Select Announcer 1,
Announcer 2, Announcer 3 or
switch the feature for the group
off.
2. Activate the option Central wel-
coming text changeable for a
voicebox in the OpenVoice:
Voiceboxes menu.
3. Configure up to three prompt
texts in the voice menu of Open-
Voice, Menu 4 “Central welco-
ming texts”.
Note: Detailed information regard-
ing the settings in the Configurator
menu can be found in the online help
documentation.
To administer voiceboxes …
As an administrator you have full au-
thorisation in OpenVoice to man-
age the voiceboxes of the
OpenCom 100 and also to execute all
subscriber-specific settings.
■ You can configure a new voice-
box or delete an existing one.
■ You can choose the language
used for guiding people who call
a selected voicebox through the
voice menu of OpenVoice.
■ You can define the maximum re-
cording time for a voicebox.
The storage capacity of Open-
Voice is dynamically spread
across all voiceboxes (i.e. across
all users who have a voicebox).
For this reason, the maximum
possible recording time for a voi-
cebox also depends on the
15
Configuration and Administration Declaration of Conformity
number of voiceboxes config-
ured.
■ You can define the maximum
length of a single message for of
a voicebox. The default setting is
60 seconds.
■ You can activate the
Remote Control feature for the
users of a voicebox.
Activating this feature enables
users to access their voiceboxes
from a remote terminal and of
operating them by remote con-
trol.
■ You can activate the option
Central welcoming text chan-
geable for a voicebox, allowing
users of this voicebox to config-
ure and administer central wel-
coming texts.
The actual activation of the
“Courtesy Service” feature for
the user group is set in the User
Manager: User groups: Dial in
menu in the Configurator.
■ You can reset the PIN for an ex-
isting voicebox. This PIN is a se-
cret number with which a
number of users can safeguard
their shared voicebox against
unauthorised access. It is not the
same as the terminal PIN, with
which a single user can activate
the telephone lock on his termi-
nal, for instance. If a user has
changed the PIN of his voicebox
from another terminal and sub-
sequently forgotten it, you can
reset this PIN to the factory set-
ting of “0000” here.
Note: Your settings apply to all tel-
ephone numbers assigned to the
voicebox.
■ You can assign up to 20 internal
phone numbers to a voicebox
and can change all of the assign-
ments at once or one assign-
ment at a time.
For each telephone number, you
can individually define whether
or not calls are to be diverted to
the voicebox and how this
should be done (immediately,
after Time, busy,
on busy & after Time).
In addition, you can define
whether call diversion should
apply only to internal calls
(Int. calls), only to external calls
(Ext. calls) or to all calls (Int.
+ ext. calls).
16
Declaration of Conformity Using OpenVoice
Using OpenVoice
If your system administrator has
configured a voicebox for the tele-
phone number of a terminal, calls
which you do not (or cannot) accept
are diverted to this box.
This chapter contains instructions on
how to useOpenVoice on your vari-
ous terminals so that you can work
with these voiceboxes.
Preset Functions
Certain functions were preset by
your system administrator when he
configured your voicebox:
■ The language used for guiding
you through the voice menu of
OpenVoice on your terminal;
■ The maximum time for record-
ing messages (once the record-
ing time has been exceeded,
subsequent callers cannot leave
messages any more);
■ The message length, i.e. the
time available to a caller for
leaving a message;
■ He has set whether or not you
have remote access to your
voicebox – i.e. from a terminal
other than the one assigned;
■ He has set whether or not you
are authorised to edit central
welcoming texts for the
Courtesy Service feature.
Setting Functions on Your
Te rm in al …
You can change a number of preset
settings and activate other Open-
Voice functions on your terminal:
■ You can change the message
length (i.e. the recording time
per message);
■ You can activate/deactivate the
entire voicebox or its individual
functions – such as the an-
nouncement of the caller’s tele-
phone number, time stamp, sec-
retarial function and PIN query;
■ You can use OpenVoice to create
and edit your own individualised
welcoming and closing texts for
voicebox callers. If you wish you
can also reactivate the standard
texts;
■ If you have authorisation, you
can create and edit the central
welcoming texts for the
Courtesy Service feature;
17
Using OpenVoice Declaration of Conformity
■ If you divert your terminal to an-
other telephone number, subse-
quent calls are no longer routed
to your voicebox. The voicebox is
internally set to the Off status
for your telephone number.
■ To access messages and to indi-
vidualise the configuration of
your voicebox, call OpenVoice
on the internal telephone
number set up by your system
administrator (for details refer to
Calling Your Voicebox from an In-
ternal Terminal starting on
page 18).
The voice menu of OpenVoice
guides you step by step through
the program’s functions. De-
pending on the situation, you
will be asked to press certain
number keys in order to set a
function or to change menus,
and you can also record your in-
dividualised texts here.
Use the star key to con-
firm the input of a string of dig-
its.
Use the hash key to can-
cel an entry or to return to the
next-highest menu level.
Enter “0” to repeat the
last prompt.
■ If you don’t make any inputs for
a long time, the connection to
OpenVoice will automatically
end – after you have been noti-
fied of this by a message.
You can make your inputs both prior
to and during a voice prompt by se-
lecting a series of code numbers –
and thereby shorten the dialogue.
Refer to the Voice Menu table at the
back of this manual for these codes.
Note: If you call your voicebox
while another caller is connected to it,
you will get a message telling you
that it cannot be accessed at the
moment.
18
Calling Your Voicebox from an Internal Terminal Using OpenVoice
Calling Your Voicebox from
an Internal Terminal
There are two ways for you to have
direct access to your voicebox from
an internal terminal:
To call your voicebox from a
telephone whose number is not
assigned to your voicebox ...
1. Enter the internal telephone
number your system administra-
tor has configured for Open-
Voice.
You will hear a prompt telling
you to enter a voicebox number.
2. Now enter the number of the
terminal whose voicebox mes-
sages you wish to access. Con-
firm your input with .
You cannot access the voicebox
unless authorisation for
Remote control has been acti-
vated.
3. Enter your PIN after the prompt.
For a new voicebox, the PIN is al-
ways preset to “0000”.
OpenVoice will inform you as to
whether there are any new mes-
sages in your voicebox.
4. You can now query and edit
messages and make settings for
your voicebox.
5. For all further operating steps,
follow the instructions given in
the voice menus.
To call your voicebox from a
telephone whose number is
assigned to your voicebox ...
1. Enter the internal telephone
number your system administra-
tor has configured for
OpenVoice.
2. If the PIN query is activated, en-
ter your PIN after the prompt.
You will now be directly con-
nected to your voicebox, and
OpenVoice will tell you whether
there are any new messages in
your voicebox.
3. You can now query and edit
messages and make settings for
your voicebox.
4. For all further operating steps,
follow the instructions given in
the voice menus.
If you are using OpenVoice on a
OpenCom 100 system telephone,
you can also access your voicebox by
entering
Voicebox
in the
Main
menu
(refer to The “Voicebox” Menu
Card on page 22).
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