DETEWE OpenVoice 200 User manual

Brand: DETEWE

Model: OpenVoice 200

Type: User manual

OpenVoice 200

The Voice-Mail System

in the OpenCom 100

Communications System

User Guide

Welcome to DeTeWe

Thank you very much for choosing

this DeTeWe product. Our product

meets the strictest requirements

with regard to design and quality.

This User Guide will show you how

to use your voice-mail system and

answer all your major questions. If

you need further support or infor-

mation, please consult your system

administrator or your local dealer.

Your system administrator/local

dealer is:

Name: .................................................

Telephone: ..........................................

In addition, you can call our service

telephone number (in Germany) on

(0049) 1805 33 83 93

for EUR 0.12/minute, 24 hours a day,

7 days a week, where a competent

service representative will help you.

You can also reach us by fax, e-mail

or via our Web site:

fax: (0049) 1805 33 83 94

e-mail: info@detewe.de

Internet: www.detewe.de

We hope you enjoy using your

OpenVoice.

Contents

OpenVoice 3

Features 4

Performance Range 4

Call Number of OpenVoice. . . . . . . . 4

The Voice Menu: User Guidance. . . 4

Telephone Number and Time

Stamp. . . . . . . . . . . . . . . . . . . . . . 5

Welcoming and Closing Texts. . . . . 5

Customised Prompt Texts . . . . . . . . 5

Courtesy Service . . . . . . . . . . . . . . . . 5

Notification of Incoming

Messages. . . . . . . . . . . . . . . . . . . 6

Notification Call. . . . . . . . . . . . . . . . . 6

Secretarial Function . . . . . . . . . . . . . 6

Remote Access and Remote

Control . . . . . . . . . . . . . . . . . . . . . 6

Operating Functions 7

PIN-Protected Voicebox . . . . . . . . . . 7

Call Forwarding to Voicebox . . . . . . 7

Activating/Deactivating Your

Voicebox . . . . . . . . . . . . . . . . . . . 7

Telephone Number and Time Stamp

On/Off . . . . . . . . . . . . . . . . . . . . . 7

Welcoming Texts . . . . . . . . . . . . . . . . 7

Listening to, Repeating and

Deleting Messages . . . . . . . . . . 8

Scrolling Between Messages . . . . . 8

Pauses During Playback, Fast-

Forwarding and Rewinding. . . 8

Callback to Caller. . . . . . . . . . . . . . . . 8

Setting a Notification Call . . . . . . . . 8

Using OpenVoice from a

Remote Terminal . . . . . . . . . . . . 8

Scope of Delivery 9

Installation 10

Installation of the

Multimedia Card 10

Licencing:

the Release Procedure 12

CE Symbol 12

Declaration of Conformity 13

Configuration and

Administration 13

Using OpenVoice 16

Preset Functions . . . . . . . . . . . . . . . 16

Setting Functions on Your

Terminal …. . . . . . . . . . . . . . . . 16

Calling Your Voicebox from

an Internal Terminal 18

Signalling of New Messages 19

… on the OpenPhone 6x

System Telephones . . . . . . . . . 19

… on the OpenPhone 52 . . . . . . . 19

… on the OpenPhone 2x

System Telephones . . . . . . . . . 19

... in the OpenCTI 50 . . . . . . . . . . . . 19

... on Standard Terminals . . . . . . . . 19

Accessing and Editing Messages

… on the OpenPhone 6x

System Telephones . . . . . . . . . 20

… on the OpenPhone 2x

System Telephones . . . . . . . . . 20

… in the OpenCTI 50. . . . . . . . . . . . 21

… on Standard Terminals . . . . . . .21

Calling Your Voicebox from

a Remote Terminal 21

… Using the Telephone Number

of OpenVoice . . . . . . . . . . . . . . . 21

… Using the Telephone Number

of Your Telephone . . . . . . . . . . .22

The “Voicebox” Menu Card 22

The Voice Menu of OpenVoice 23

Menu 1: “New messages”. . . . . . . . 23

Menu 2: “Existing messages”. . . . .24

Menu 3: “Central settings” . . . . . . .24

Menu 4: “Central welcoming texts”

. . . . . . . . . . . . . . . . . . . . . . . . . . .26

Voice Menu 27

Technical Data 29

OpenVoice

OpenVoice is the OpenCom 100’s

intelligent voice-mail system.

It adds a digital voice-memory and

voice-information system to the

OpenCom 100. Thanks to its en-

hanced features and simple opera-

tion, it can be used to effectively

improve your internal and external

voice communication.

OpenVoice provides you with an

additional tool for your communica-

tions system. It enables you to ad-

minister voiceboxes and to access

and process messages from them.

You can use this tool not only as your

personal call memory and task serv-

ice but also as an electronic note-

book, message centre and informa-

tion distributor. The voice-mail

system is integrated in the

OpenCom 100 and allows you to

work both on standard terminals

(standard analogue telephones,

ISDN telephones, cordless GAP tele-

phones) and on the OpenCom 100’s

system terminals. Messages received

from voiceboxes are displayed on

system terminals and in the

OpenCTI 50 of the OpenCom 100.

The voice menus of OpenVoice

guide you through its operation step

by step. On system terminals, certain

features – such as the playback and

deletion of messages – are addition-

ally supported by displays, and en-

hanced menu cards allow you to op-

erate these functions faster and

more easily.

In addition to using this internal

voice-mail system, you can as before

also use external voice-mail systems

on the OpenCom 100. In order to use

OpenVoice as a program component

of your OpenCom 100, you need an

appropriate licence.

This manual describes OpenVoice

as an optional component of the

OpenCom 100. It is designed for us-

ers as well as system administrators.

The individual chapters contain

background information and con-

crete operating instructions which

will help you to work with

OpenVoice. You will find a table con-

taining an overview of the voice

menu structure at the back of this

manual. This table serves to facili-

tate operation and can be printed

out separately if necessary.

Note: This manual describes the

features and functions required for

the operation of OpenVoice. It thus

complements the OpenCom 100 oper-

ating manuals relating to mounting

& commissioning for corded and cord-

less system telephones used on the

OpenCom 100 and standard termi-

nals, which provide you with detailed

information on general operation

and the functions of your communi-

cations system and your terminals.

Performance Range Features

Features

OpenVoice is a digital voice-mem-

ory and voice-information system

containing additional hardware and

software and is integrated in the

communications system.

An intelligent voicebox system pro-

vides users with enhanced, easy-to-

operate voice-mail functions. The

same operating procedures can be

used with OpenVoice on corded and

cordless system terminals and on

standard DTMF (dual-tone multifre-

quency) terminals.

Most features provided by Open-

Voice can be set directly on the ter-

minals without the aid of a PC. The

configuration and administration of

OpenVoice are supported using the

OpenCom 100’s Web console and are

explained in detail in the online help

documentation.

A multimedia flashcard is used for

recording prompts. The prompt texts

of the voice menu and the messages

received by the voiceboxes are saved

on this card. Recording capacity is in-

creased by means of compression.

The free capacity on the card is dy-

namically spread across all voice-

boxes, and the memory defined for

each voicebox is not reserved.

Performance Range

Call Number of OpenVoice

OpenVoice is accessed via an inter-

nal or external call. Your system ad-

ministrator configures an appropri-

ate subscriber number in the

OpenCom 100 and gives it to the

subscribers who have their own voi-

cebox. After users dial this number,

they are guided through further op-

eration by post-dialling digits ac-

cording to the voice prompts.

The Voice Menu: User

Guidance

Internal and external users are

guided through operation by

prompt texts. The prompts are

tailored to the current user – one

who has a voicebox or any other

caller connected to a voicebox – and

to the situation at hand.

Depending on the type of system

terminals and the features they are

equipped with, information regard-

Features Performance Range

ing important features – such as the

playback or deletion of messages –

is also indicated by LEDs and on the

display and/or by corresponding

icons. On such devices, menus which

have been specially integrated and

expanded for OpenVoice can be

used instead of the number keypad

to activate features.

Access code procedures can be exe-

cuted on the OpenVoice at all times

by post-dialling digits – immedi-

ately after dialling the call number

and before or during prompt texts.

Teleph one N umbe r an d

Time Stamp

All incoming messages in the voice-

box are automatically stamped with

their date and time of arrival. The

caller’s number – if transmitted – is

also recorded. The telephone

number and the time stamp can be

played back when you listen to mes-

sages; on system terminals they can

also be displayed.

Welcoming and Closing

Texts

OpenVoice comes with standard

texts. All voicebox users can also

record personal texts for welcoming

and saying goodbye to callers.

Customised Prompt Texts

Users of a voicebox can edit (i.e.

record, play, correct or delete) their

personal prompt texts for Open-

Voice on any telephone.

Courtesy Service

OpenVoice supports the Courtesy

Service feature for user groups. Any

external party who calls a telephone

number belonging to a particular

user group will hear the central wel-

coming text – a current advertise-

ment, for instance – which is as-

signed to this group after a defined

number of rings. Subsequently they

will hear Music on hold until they

have been connected to their desti-

nation.

In OpenVoice users with appropriate

authorisation can edit up to three

central welcoming texts. The

Courtesy Service function in con-

junction with a voicebox can be

practical if a destination in the

OpenCom 100 is configured as an

attendant terminal with a queue in

which each caller can be lined up.

Depending on the number of calls in

the queue and on how long the

waiting time is, a caller will subse-

quently be put through to the voice-

box connected to the destination.

Performance Range Features

Notification of Incoming

Messages

Users of OpenPhone 6x system tele-

phones are notified of the arrival of

new voicebox messages by a LED

and on the display. On the

OpenPhone 2x system telephones

and in the OpenCTI 50 new incom-

ing messages are also indicated by

special icons.

On standard terminals without a

message LED, the arrival of new

voicebox messages is signalled

acoustically. The user hears a special

dialling tone instead of the normal

dialling tone when he lifts the hand-

set.

The arrival of voicebox messages on

ISDN telephones is supported on

the OpenCom 100 by the service fea-

ture called MWI (Message Waiting

Indication). This procedure for sig-

nalling messages requires standard-

ised ISDN telephones to be used.

Please refer to the manufacturer's

guide for details.

The OpenPhone 52 signals voice-

box messages by means of a flashing

dot in the middle of the display

(MWI display).The OpenPhone 52

activates this as soon as there is at

least one message in your voicebox

that you haven't yet listened to.

Notification Call

A voicebox user can also be notified

of the arrival of messages in this

voicebox on another number on a

different terminal. After accepting

the call and entering his PIN, he is di-

rectly connected to his voicebox.

Secretarial Function

The user of a voicebox can define a

secretarial number that is called

when incoming messages arrive in

the box. In this case the message is

not written into the voicebox.

The caller hears the welcoming text

or the standard text for the secretar-

ial function before being put

through to the “secretary”. On ac-

cepting the call, the secretary is di-

rectly connected to the caller and

can speak with him.

Remote Access and

Remote Control

OpenVoice can be accessed and con-

trolled from a remote terminal using

any DTMF-capable telephone or

DTMF cell phone.

Features Operating Functions

Operating Functions

PIN-Protected Voicebox

All voicebox users have the possibil-

ity of safeguarding the access to

their voiceboxes with a secret

number and changing this user-spe-

cific PIN as they please. The PIN

query can be switched on/off at any

time.

Call Forwarding to

Voicebox

Voicebox users have the possibility

of setting call forwarding to their

voiceboxes and can choose between

busy, after Time and immediately

forwarding. The busy & after Time

setting enables them to activate the

two forwarding modes most fre-

quently needed at the same time. If

call forwarding has not been acti-

vated or if the specified destination

is not the call number of OpenVoice,

the voicebox will be switched to Off

status.

The Call forwarding after, i.e. the

time after whichOpenVoice is

switched on, is set for the entire

system via the OpenCom 100

Configurator. For voiceboxes with

the Courtesy Service feature,

after Time call forwarding has to

be set.

Using the secretarial function, it is

possible to have another subscriber

number called directly instead of

your voicebox.

Activating/Deactivating

Yo ur Vo ice bo x

All voicebox users have the possibil-

ity of activating or deactivating the

recording of messages at any time

and also of defining the length of

time available for recording individ-

ual messages.

Telephone Number and

Time Stamp On/Off

All voicebox users have the possibil-

ity of switching the announcement

of the caller’s telephone number and

of the date and time of each incom-

ing message on and off.

Welcoming Texts

All voicebox users have the possibil-

ity of selecting the welcoming and

closing texts for people who call

their voiceboxes. They can either use

the standard texts that come with

OpenVoice or record and edit their

own texts. If the setting Central wel-

coming text changeable is acti-

vated for a user’s voicebox, he can

Operating Functions Features

also edit the central welcoming

texts.

Listening to, Repeating

and Deleting Messages

All voicebox users have the possibil-

ity of listening to newly arriving

messages and old messages in the

box and of deleting the ones they

have already listened to, either all

at once or one at a time. Messages

already listened to can be selectively

accessed and replayed.

Scrolling Between

Messages

All voicebox users have the possibil-

ity of scrolling between messages

that have been received. When a

user does this, OpenVoice switches

from the current message to either

the next message or the preceding

one.

Pauses During Playback,

Fast-Forwarding and

Rewinding

All voicebox users have the possibil-

ity of interrupting the playback of an

incoming message and of resuming

listening to it again at the press of a

key. The playback of messages can

be fast-forwarded or rewound in

5-second intervals.

Callback to Caller

All voicebox users on a system termi-

nal have the possibility of directly

answering an incoming message. In

order to do this, the message must

contain the caller’s telephone

number, which can be dialled auto-

matically if desired.

Setting a Notification Call

All voicebox users have the possibil-

ity of having the arrival of a message

in their voicebox signalled on an-

other terminal, from where they can

access their voicebox.

Note: In order to program an inter-

nal destination number for a notifica-

tion call, voicebox users must have

“Manual external line seizure” rights.

Please refer to the online help docu-

mentation for information on user

rights and user groups if necessary.

Using OpenVoice from a

Remote Terminal

All voicebox users who have appro-

priate authorisation have the possi-

bility of dialling their voicebox from

an external terminal, of querying

and processing their messages and

of changing their central voicebox

settings.

Scope of Delivery Operating Functions

Scope of Delivery

The shipment contains all hardware

and software components which are

additionally needed:

■ A multimedia card

with a 32 or 64 Mbyte memory,

unprogrammed

The prompt texts in the voice

menus and the messages re-

ceived by the voiceboxes are

stored on this card.

■ The files for the Open Voice

voice menu for user guidance on

the terminals;

■ An operating manual entitled

“OpenVoice – The Voice-Mail

System in the OpenCom 100

Communications System” (PDF

file).

OpenVoice is available in various

configuration levels. The packages

vary according to the capacity of the

accompanying multimedia card and

the number of supported voice-

boxes:

■ OpenVoice 202:

32 Mbyte multimedia card,

licence for 2 voiceboxes;

■ OpenVoice 210:

Expansion for OpenVoice 202

with a licence for 10 voiceboxes

altogether;

■ OpenVoice 220:

64 Mbyte multimedia card,

licence for 20 voiceboxes;

■ OpenVoice 260:

Expansion for OpenVoice 220

with a licence for 64 voiceboxes

altogether.

The maximum recording time for

messages depends on the storage

capacity of the multimedia card:

– a 32 Mbyte multimedia card

can store two hours’ worth of

messages in voiceboxes (minus

approx.15minutes per loaded

language for the voice menu);

– a 64 Mbyte multimedia card

can store four hours’ worth of

messages in voiceboxes (minus

approx.15minutes per loaded

language for the voice menu).

Installation of the Multimedia Card Installation

Installation

■ The multimedia card may only

be installed in the OpenCom 100

by specially trained and certified

experts.

For instructions on the installa-

tion procedure, please refer to

Installation of the Multimedia

Card starting on page 10.

■ The licence required for the use

of the optional component

called OpenVoice is imple-

mented by means of an appro-

priate release procedure.

For details on this procedure,

please refer to Licencing: the Re-

lease Procedure starting on

page 12.

Installation of the Multimedia Card

DANGER! This device con-

tains dangerous voltages.

This is how you proceed …

1. Pull the plug of the

OpenCom 100 from the mains.

2. Open the housing cover of the

OpenCom 100.

3. Remove the module cover.

CAUTION! Provide pro-

tection against electrostatic

discharges.

Static electricity can damage the

multimedia card. To avoid damage

of this kind, static electricity must be

eliminated from your body. You

should only work in an antistatic en-

vironment. If possible, use conduc-

tive floor pads which divert static

electricity or antistatic mats.

Installation Installation of the Multimedia Card

OpenCom 110 and OpenCom 120:

Push back the two catches (1) and (2)

and lift off the cover by sliding it up.

OpenCom 105: Using an appropriate

tool (such as a screwdriver), undo

clamps (A) to (D) from their stays and

lift off the cover by sliding it up.

CAUTION! The clamps are

under mechanical stress. Please

loosen them carefully. Make sure

that they do not fly out of their

anchoring and injure you.

4. Insert the multimedia card into

the base at the upper edge of

the module board.

Inserting the multimedia card

5. Replace the cover of the module:

OpenCom 110 and

OpenCom 120: Insert the stops

at the lower end of the cover

into the recesses of the connec-

tion-panel module. Press down

on the cover of the module until

upper catches (1) and (2) en-

gage.

OpenCom 105: Insert the

clamps (A) to (D) over their stays,

applying slight pressure to the

clamps to make them snap into

place.

6. Replace the cover of the module.

7. Insert the mains plug.

The OpenCom 100 is restarted. The

configuration last loaded will be re-

activated.

Multimedia Card

Licencing: the Release Procedure Installation

Licencing: the Release Procedure

To be able to configure and use

OpenVoice in your communications

system, you need a release key. The

licence confirmation accompanying

the program package contains the

details necessary for this.

To generate the release key …

1. The multimedia card has been

installed in your OpenCom 100

by skilled experts. You now need

the following:

– the licensing confirmation for

OpenVoice with the transac-

tion record (TAD …);

– the serial number of your

OpenCom 100. The serial

number can be found in the

Configurator of the

OpenCom 100 Web console,

in the System Info: Versions

menu;

– an Internet access, in order to

generate the release key from

this information on the DeTeWe

licence server.

2. Instructions for the further

procedure can be found in your

licence confirmation.

The release key is used to configure

and activate the optional compo-

nent called OpenVoice via the Web

console of the OpenCom 100. For in-

structions on how to do this, please

refer to Configuration and Adminis-

tration starting on page 13.

If it becomes necessary to replace

the OpenCom 100 module, a new re-

lease key must be generated using

the new serial number.

CE Symbol

The CE symbol on the product is a

confirmation of its conformity with

the technical guidelines for operat-

ing safety and electromagnetic

compatibility valid at the time of

licensing.

Configuration and Administration Declaration of Conformity

Declaration of Conformity

OpenVoice 202, 210,220,260 com-

ply with the requirements of the

EU directive 99/5/EC.

The declarations of conformity

can be viewed in the Internet at

http://www.detewe.de.

Configuration and

Administration

OpenVoice can be configured and

administered via the Configurator

of the OpenCom 100. In order to do

this you need the following:

■ Configurator Active authorisa-

tion (unless you have already

logged in as the administrator),

■ The release key for your version

of OpenVoice.

Important Information

Regarding the Configuration of

OpenVoice

In order to use OpenVoice with your

OpenCom 100 communication sys-

tem, the following requirements

must be fulfilled:

■ Make sure that the latest

firmware version of the

OpenCom 100 has been loaded.

■ If the firmware has been up-

dated from version 3.0 to 4.0,

new voice files must be loaded

in order for OpenVoice to oper-

ate.

You will find the OpenCom 100

firmware and the voice files for

OpenVoice on the OpenCom 100

product CD.

Authorised DeTeWe retailers and

sales partners may also order the

current software under

http://www.detewe.de in the pass-

word-protected partner area of the

online shop.

Note: Further information regard-

ing the update of the firmware and

the configuration of OpenVoice can

be found in the online help documen-

tation.

To configure OpenVoice …

1. Select the optional component

OpenVoice in the SYS Configu-

ration: Components menu in

the Configurator and load a

voice file from the CD.

Declaration of Conformity Configuration and Administration

2. Enter the release key for Open-

Voice in the SYS Configuration:

Licences menu in the Configu-

rator.

3. Define the basic program setting

in the OpenVoice: Settings

menu or determine the current

status of your multimedia card –

for example, how much of its re-

cording capacity is still available.

4. This is where you configure the

telephone numbers for Open-

Voice via which OpenCom 100

users can query their voice-

boxes.

5. Configure one or more voice-

boxes for OpenCom 100 users in

the OpenVoice: Voiceboxes

menu (but only up to the maxi-

mum number of licensed

number of voiceboxes).

To configure the Courtesy

Service …

1. Define how the Courtesy Ser-

vice should respond (if at all) to

external incomming calls

(Dial in) for each user group in

the User Manager: User groups:

PBX Configuration menu:

Select Announcer 1,

Announcer 2, Announcer 3 or

switch the feature for the group

off.

2. Activate the option Central wel-

coming text changeable for a

voicebox in the OpenVoice:

Voiceboxes menu.

3. Configure up to three prompt

texts in the voice menu of Open-

Voice, Menu 4 “Central welco-

ming texts”.

Note: Detailed information regard-

ing the settings in the Configurator

menu can be found in the online help

documentation.

To administer voiceboxes …

As an administrator you have full au-

thorisation in OpenVoice to man-

age the voiceboxes of the

OpenCom 100 and also to execute all

subscriber-specific settings.

■ You can configure a new voice-

box or delete an existing one.

■ You can choose the language

used for guiding people who call

a selected voicebox through the

voice menu of OpenVoice.

■ You can define the maximum re-

cording time for a voicebox.

The storage capacity of Open-

Voice is dynamically spread

across all voiceboxes (i.e. across

all users who have a voicebox).

For this reason, the maximum

possible recording time for a voi-

cebox also depends on the

Configuration and Administration Declaration of Conformity

number of voiceboxes config-

ured.

■ You can define the maximum

length of a single message for of

a voicebox. The default setting is

60 seconds.

■ You can activate the

Remote Control feature for the

users of a voicebox.

Activating this feature enables

users to access their voiceboxes

from a remote terminal and of

operating them by remote con-

trol.

■ You can activate the option

Central welcoming text chan-

geable for a voicebox, allowing

users of this voicebox to config-

ure and administer central wel-

coming texts.

The actual activation of the

“Courtesy Service” feature for

the user group is set in the User

Manager: User groups: Dial in

menu in the Configurator.

■ You can reset the PIN for an ex-

isting voicebox. This PIN is a se-

cret number with which a

number of users can safeguard

their shared voicebox against

unauthorised access. It is not the

same as the terminal PIN, with

which a single user can activate

the telephone lock on his termi-

nal, for instance. If a user has

changed the PIN of his voicebox

from another terminal and sub-

sequently forgotten it, you can

reset this PIN to the factory set-

ting of “0000” here.

Note: Your settings apply to all tel-

ephone numbers assigned to the

voicebox.

■ You can assign up to 20 internal

phone numbers to a voicebox

and can change all of the assign-

ments at once or one assign-

ment at a time.

For each telephone number, you

can individually define whether

or not calls are to be diverted to

the voicebox and how this

should be done (immediately,

after Time, busy,

on busy & after Time).

In addition, you can define

whether call diversion should

apply only to internal calls

(Int. calls), only to external calls

(Ext. calls) or to all calls (Int.

+ ext. calls).

Declaration of Conformity Using OpenVoice

Using OpenVoice

If your system administrator has

configured a voicebox for the tele-

phone number of a terminal, calls

which you do not (or cannot) accept

are diverted to this box.

This chapter contains instructions on

how to useOpenVoice on your vari-

ous terminals so that you can work

with these voiceboxes.

Preset Functions

Certain functions were preset by

your system administrator when he

configured your voicebox:

■ The language used for guiding

you through the voice menu of

OpenVoice on your terminal;

■ The maximum time for record-

ing messages (once the record-

ing time has been exceeded,

subsequent callers cannot leave

messages any more);

■ The message length, i.e. the

time available to a caller for

leaving a message;

■ He has set whether or not you

have remote access to your

voicebox – i.e. from a terminal

other than the one assigned;

■ He has set whether or not you

are authorised to edit central

welcoming texts for the

Courtesy Service feature.

Setting Functions on Your

Te rm in al …

You can change a number of preset

settings and activate other Open-

Voice functions on your terminal:

■ You can change the message

length (i.e. the recording time

per message);

■ You can activate/deactivate the

entire voicebox or its individual

functions – such as the an-

nouncement of the caller’s tele-

phone number, time stamp, sec-

retarial function and PIN query;

■ You can use OpenVoice to create

and edit your own individualised

welcoming and closing texts for

voicebox callers. If you wish you

can also reactivate the standard

texts;

■ If you have authorisation, you

can create and edit the central

welcoming texts for the

Courtesy Service feature;

Using OpenVoice Declaration of Conformity

■ If you divert your terminal to an-

other telephone number, subse-

quent calls are no longer routed

to your voicebox. The voicebox is

internally set to the Off status

for your telephone number.

■ To access messages and to indi-

vidualise the configuration of

your voicebox, call OpenVoice

on the internal telephone

number set up by your system

administrator (for details refer to

Calling Your Voicebox from an In-

ternal Terminal starting on

page 18).

The voice menu of OpenVoice

guides you step by step through

the program’s functions. De-

pending on the situation, you

will be asked to press certain

number keys in order to set a

function or to change menus,

and you can also record your in-

dividualised texts here.

Use the star key to con-

firm the input of a string of dig-

its.

Use the hash key to can-

cel an entry or to return to the

next-highest menu level.

Enter “0” to repeat the

last prompt.

■ If you don’t make any inputs for

a long time, the connection to

OpenVoice will automatically

end – after you have been noti-

fied of this by a message.

You can make your inputs both prior

to and during a voice prompt by se-

lecting a series of code numbers –

and thereby shorten the dialogue.

Refer to the Voice Menu table at the

back of this manual for these codes.

Note: If you call your voicebox

while another caller is connected to it,

you will get a message telling you

that it cannot be accessed at the

moment.

Calling Your Voicebox from an Internal Terminal Using OpenVoice

Calling Your Voicebox from

an Internal Terminal

There are two ways for you to have

direct access to your voicebox from

an internal terminal:

To call your voicebox from a

telephone whose number is not

assigned to your voicebox ...

1. Enter the internal telephone

number your system administra-

tor has configured for Open-

Voice.

You will hear a prompt telling

you to enter a voicebox number.

2. Now enter the number of the

terminal whose voicebox mes-

sages you wish to access. Con-

firm your input with .

You cannot access the voicebox

unless authorisation for

Remote control has been acti-

vated.

3. Enter your PIN after the prompt.

For a new voicebox, the PIN is al-

ways preset to “0000”.

OpenVoice will inform you as to

whether there are any new mes-

sages in your voicebox.

4. You can now query and edit

messages and make settings for

your voicebox.

5. For all further operating steps,

follow the instructions given in

the voice menus.

To call your voicebox from a

telephone whose number is

assigned to your voicebox ...

1. Enter the internal telephone

number your system administra-

tor has configured for

OpenVoice.

2. If the PIN query is activated, en-

ter your PIN after the prompt.

You will now be directly con-

nected to your voicebox, and

OpenVoice will tell you whether

there are any new messages in

your voicebox.

3. You can now query and edit

messages and make settings for

your voicebox.

4. For all further operating steps,

follow the instructions given in

the voice menus.

If you are using OpenVoice on a

OpenCom 100 system telephone,

you can also access your voicebox by

entering

Voicebox

in the

Main

(refer to The “Voicebox” Menu

Card on page 22).

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DETEWE OpenVoice 200 User manual

DETEWE OpenVoice 200 User manual

DETEWE OpenVoice 200 User manual

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