Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001
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PolycomIP550UserGuide
Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001
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IntroducingyourPolycomIP550Phone
APolycomIPPhoneisafullfeaturetelephonethatprovidesvoicecommunicationoveranIP
(InternetProtocol)network.Thisphonefunctionsmuchlikeatraditionalphone,allowingyou
toplaceandreceivetelephonecalls.Italsosupportsfeaturesthatyouhavecometoexpect
fromatelephone‐suchasspeeddialling,redial,andconferencecalling.
AnOverviewofyourPolycomIP550Phone

Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001
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QuickReferenceGuide
Item Function
Mute Mutesaudiotransmissionlocallyduringcalls.
LineKeys
LineorSpeedDialkeys.
Headset
Allowsuserstoplaceandreceivecallsthroughanoptionally
connectedheadset.
Hold
Usethiskeytoplaceacallonholduntilyoucanreturntoit.
Dial
PresstheDialkey.Thedisplaywillshowthelast10dialled
numbers.Usethe / Keystofindthedesirednumberand
pressDialagain.
ScrollUp Scrollsthroughmenuoptions.
Scroll
Down
Scrollsthroughmenuoptions.
Previous
Previous
Next
Next
Save
Changes
Saveanychangesmade.
Menu
Accesslocalandserverfeatures
Softkeys
Softkeystoselectfromvariouscontextsensitiveoptions.
Volume
Volumekeystoadjustaudioandringervolume.
Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001
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TipsforUsingyourPolycomIP550Phone
Makingacall PressNewCallandenterthenumberorenterthenumber
Holdingacall PresstheHoldkey.
Returntoaheld
call
PresstheResumesoftkeyorpresstheHoldkeyagain.
Transfer
Announced
PresstheTranssoftkey.EnterthedestinationextensionandpressDial.
Announcethecalltothereceivingparty.Replacehandsetandthecall
willbetransferred.
TransferBlind PresstheTranssoftkeyfollowedbytheBlindkey,dialextnnumber,press
Dialtocompletethetransfer.
TransferTo
Voicemail
PressTransfer.Press*55+targetusersextensionnumberthenpress
Dial.Replacehandsetandcallerwillbesenttovoicemailwithoutringing
thehandset.
DoNotDisturb ToactivateDoNotDisturbpresstheMenukey.Thenpress1forFeatures
andpress2forDoNotDisturb.RepeatingthisactionwilltoggleDoNot
Disturbon/off
CallLists(Received
or Placedcalls)
PresstheMenukey,selectFeaturesfollowedbyCallLists.Youmaynow
selectReceivedorPlacedcallsasdesired.Tocallanumberselectitthen
pressDial
StoringPersonal
Contacts
PressMenukey,press1forFeaturesthenpress4forContactDirectory.
Select<NewEntry>.
PresstoenterFirstName.Pressagainwhenenteredthenpress
theOKsoftkeytoconfirm.
PresstoscrolldownandcompletetheaboveforLastNameand
Contact[enterthenumberhere]
WhenfinishedpressthenpresstheYessoftkeywhenprompted.
DialingPersonal
Contacts
PressMenukey,press1forFeatures thenpress4forContact Directory.
ScrolldowntothedesirednumberthenpressDialSystem.
DialingSystem
Speed
Dials
SpeedDials arepopulatedbyyoursystemadministrator.Todialanumber
press#xx[wherexxisthesystemspeeddiallocation].
ToParkACall Onceyouhavecallinprogress;PressHold>*68xxxx>Dial[wherexxxxis
theextensionyouwishtoparkthecallagainst].
Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001
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ToRetrieve a
ParkedCall
Enter*88andPressDial.Ifthecallisbeingretrievedfromtheextension
itisparkedagainstpress#whenprompted.Ifitisbeingretrievedfroma
differentextension,entertheparkextensionwhenprompted.
SharedCall
Appearance
Ifyouhavemorethanonehandsetonthesameextension,youcan“pull”
acallfromonehandsettoanotherbypressing*11ontheidlehandset
ConferenceCalling Establishthefirstcall,presstheConfsoftkey,enterthetelephonenumber
ofthe2ndparty,PressDial.Toconnectall3partiespresstheConf
softkeyagain.
PhoneDivertsandPickups
PhoneDivertOn *72pressDialanddestinationnumber
RemovePhoneDivert *73pressDial
PhoneDivertOnBusy *90pressDial
RemoveDivertOnBusy *91pressDial
PhoneDivertNoAnswer *92pressDial
RemoveDivertNoAnswer *93pressDial
CallPickup *98pressDial
DNDActivate *78pressDial
DNDDeactivate *79pressDial
StarCodes
AutomaticCallBackDeactivation #8
CallForwardingAlwaysToVoiceMailActivation *21
CallForwardingAlwaysToVoiceMailDeactivation #21
CallForwardingBusyToVoiceMailActivation *40
CallForwardingBusyToVoiceMailDeactivation #40
Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001
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CallForwardingNoAnswerActivation *92
CallForwardingNoAnswerDeactivation *93
CallForwardingNoAnswerToVoiceMailActivation *41
CallForwardingNoAnswerToVoiceMailDeactivation #41
CallForwardingNotReachableActivation *94
CallForwardingNotReachableDeactivation *95
CallingLineIDDeliveryBlockingperCall *67
CallingLineIDDeliveryperCall *65
CallReturn *69
CallWaitingPersistentActivation *43
CallWaitingPersistentDeactivation #43
CancelCallWaiting *70
ClearVoiceMessageWaitingIndicator *99
CustomerOriginatedTrace *57
DirectedCallPickup *97
DirectedCallPickupwithBargein *33
DirectVoiceMailTransfer *55
LastNumberRedial *66
PerCallAccountCode *71
PushtoTalk *50
SpeedDial100 *75
SpeedDial8 *74
Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001
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OperatingInstructions

Notice 1.IftheWAN(wideareanetwork)connectionfailstoasiteforany reason,
including a fault on the circuit or a power cut, then the ability to make
and receive calls from the IP phones utilising that WAN circuit will be
restricted. These failures may be caused for reasons outside our
control. Other serviceswill be fully maintained includingvoice mail and
theabilitytodivert calls toothernumbersincludingmobiles. If another
workingWANcircuitisavailableatthatsitethenthiscanbeusedtofully
restoreservicetoallphones.

2.TheR5000serviceallowsforcallsto999and112,howevertheseservices
willbeaffectedifthereisapowercutoryourWANcircuitfails

3.With regard 999 services no location information is passed to the
emergency services operator this will mean that you will have to state
theaddressthatyouwishtheemergencyservicetoattend.

4.R5000doesnotofferapaperbasedtelephonedirectoryservice

5.IfyourequireaPDFthatallowsyoutoprintoffstickerstoattachtothe
phonedeviceexplainingtheabovepleasecontactus.
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