Polycom SoundPoint IP 650 User manual

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Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001

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PolycomIP550UserGuide

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Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001

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IntroducingyourPolycomIP550Phone

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APolycomIPPhoneisafull‐featuretelephonethatprovidesvoicecommunicationoveranIP

(InternetProtocol)network.Thisphonefunctionsmuchlikeatraditionalphone,allowingyou

toplaceandreceivetelephonecalls.Italsosupportsfeaturesthatyouhavecometoexpect

fromatelephone‐suchasspeeddialling,redial,andconferencecalling.

AnOverviewofyourPolycomIP550Phone

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Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001

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QuickReferenceGuide

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Item Function

Mute Mutesaudiotransmissionlocallyduringcalls.

LineKeys

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LineorSpeedDialkeys.

Headset

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Allowsuserstoplaceandreceivecallsthroughanoptionally

connectedheadset.

Hold

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Usethiskeytoplaceacallonholduntilyoucanreturntoit.

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Dial

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PresstheDialkey.Thedisplaywillshowthelast10dialled

numbers.Usethe / Keystofindthedesirednumberand

pressDialagain.

ScrollUp Scrollsthroughmenuoptions.

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Scroll

Down

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Scrollsthroughmenuoptions.

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Previous

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Next

Save

Changes

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Saveanychangesmade.

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Menu

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Accesslocalandserverfeatures

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Softkeys

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Softkeystoselectfromvariouscontext‐sensitiveoptions.

Volume

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Volumekeystoadjustaudioandringervolume.

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Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001

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TipsforUsingyourPolycomIP550Phone

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Makingacall PressNewCallandenterthenumberorenterthenumber

Holdingacall PresstheHoldkey.

Returntoaheld

call

PresstheResumesoftkeyorpresstheHoldkeyagain.

Transfer–

Announced

PresstheTranssoftkey.EnterthedestinationextensionandpressDial.

Announcethecalltothereceivingparty.Replacehandsetandthecall

willbetransferred.

Transfer–Blind PresstheTranssoftkeyfollowedbytheBlindkey,dialextnnumber,press

Dialtocompletethetransfer.

Transfer–To

Voicemail

PressTransfer.Press*55+targetusersextensionnumberthenpress

Dial.Replacehandsetandcallerwillbesenttovoicemailwithoutringing

thehandset.

DoNotDisturb ToactivateDoNotDisturbpresstheMenukey.Thenpress1forFeatures

andpress2forDoNotDisturb.RepeatingthisactionwilltoggleDoNot

Disturbon/off

CallLists(Received

or Placedcalls)

PresstheMenukey,selectFeaturesfollowedbyCallLists.Youmaynow

selectReceivedorPlacedcallsasdesired.Tocallanumberselectitthen

pressDial

StoringPersonal

Contacts

PressMenukey,press1forFeaturesthenpress4forContactDirectory.

Select<NewEntry>.

PresstoenterFirstName.Pressagainwhenenteredthenpress

theOKsoftkeytoconfirm.

PresstoscrolldownandcompletetheaboveforLastNameand

Contact[enterthenumberhere]

WhenfinishedpressthenpresstheYessoftkeywhenprompted.

DialingPersonal

Contacts

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PressMenukey,press1forFeatures thenpress4forContact Directory.

ScrolldowntothedesirednumberthenpressDialSystem.

DialingSystem

Speed

Dials

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SpeedDials arepopulatedbyyoursystemadministrator.Todialanumber

press#xx[wherexxisthesystemspeeddiallocation].

ToParkACall Onceyouhavecallinprogress;PressHold>*68xxxx>Dial[wherexxxxis

theextensionyouwishtoparkthecallagainst].

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Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001

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ToRetrieve a

ParkedCall

Enter*88andPressDial.Ifthecallisbeingretrievedfromtheextension

itisparkedagainstpress#whenprompted.Ifitisbeingretrievedfroma

differentextension,entertheparkextensionwhenprompted.

SharedCall

Appearance

Ifyouhavemorethanonehandsetonthesameextension,youcan“pull”

acallfromonehandsettoanotherbypressing*11ontheidlehandset

ConferenceCalling Establishthefirstcall,presstheConfsoftkey,enterthetelephonenumber

ofthe2ndparty,PressDial.Toconnectall3partiespresstheConf

softkeyagain.

PhoneDivertsandPickups

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PhoneDivertOn *72pressDialanddestinationnumber

RemovePhoneDivert *73pressDial

PhoneDivertOnBusy *90pressDial

RemoveDivertOnBusy *91pressDial

PhoneDivertNoAnswer *92pressDial

RemoveDivertNoAnswer *93pressDial

CallPickup *98pressDial

DNDActivate *78pressDial

DNDDe‐activate *79pressDial

StarCodes

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AutomaticCallBackDeactivation #8

CallForwardingAlwaysToVoiceMailActivation *21

CallForwardingAlwaysToVoiceMailDeactivation #21

CallForwardingBusyToVoiceMailActivation *40

CallForwardingBusyToVoiceMailDeactivation #40

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Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001

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CallForwardingNoAnswerActivation *92

CallForwardingNoAnswerDeactivation *93

CallForwardingNoAnswerToVoiceMailActivation *41

CallForwardingNoAnswerToVoiceMailDeactivation #41

CallForwardingNotReachableActivation *94

CallForwardingNotReachableDeactivation *95

CallingLineIDDeliveryBlockingperCall *67

CallingLineIDDeliveryperCall *65

CallReturn *69

CallWaitingPersistentActivation *43

CallWaitingPersistentDeactivation #43

CancelCallWaiting *70

ClearVoiceMessageWaitingIndicator *99

CustomerOriginatedTrace *57

DirectedCallPickup *97

DirectedCallPickupwithBarge‐in *33

DirectVoiceMailTransfer *55

LastNumberRedial *66

PerCallAccountCode *71

PushtoTalk *50

SpeedDial100 *75

SpeedDial8 *74

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Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001

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OperatingInstructions

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Notice 1.IftheWAN(wideareanetwork)connectionfailstoasiteforany reason,

including a fault on the circuit or a power cut, then the ability to make

and receive calls from the IP phones utilising that WAN circuit will be

restricted. These failures may be caused for reasons outside our

control. Other serviceswill  be fully maintained includingvoice mail and

theabilitytodivert calls toothernumbersincludingmobiles. If another

workingWANcircuitisavailableatthatsitethenthiscanbeusedtofully

restoreservicetoallphones.

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2.TheR5000serviceallowsforcallsto999and112,howevertheseservices

willbeaffectedifthereisapowercutoryourWANcircuitfails

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3.With regard 999 services no location information is passed to the

emergency services operator this will mean that you will have to state

theaddressthatyouwishtheemergencyservicetoattend.

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4.R5000doesnotofferapaperbasedtelephonedirectoryservice

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5.IfyourequireaPDFthatallowsyoutoprintoffstickerstoattachtothe

phonedeviceexplainingtheabovepleasecontactus.

Polycom SoundPoint IP 650, SoundPoint IP 550, SoundPoint IP 300, SoundPoint IP 301, SoundPoint IP 321, SoundPoint IP 331, SoundPoint IP 501, SoundPoint IP 601 User manual

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