Poly CCX 700 Administrator Guide

ADMINISTRATOR GUIDE 6.2.11 | June 2020 | 3725-49793-001

Poly CCX Business Media Phones with OpenSIP

Getting Help

For more information about installing, configuring, and

administering Poly/Polycom products or services, go to

Polycom Support.

Plantronics, Inc. (Poly — formerly Plantronics and Polycom)

345 Encinal Street

Santa Cruz, California

95060

©

design, and the Poly logo are trademarks of Plantronics, Inc.

All other trademarks are the property of their respective

owners.

Contents

Before You Begin..............................................................................................14

Audience, Purpose, and Required Skills...........................................................................14

Related Poly and Partner Resources................................................................................14

Getting Started................................................................................................. 15

CCX Phone Hardware Overview.......................................................................................16

Poly CCX 400 Business Media Phones Hardware.................................................16

Poly CCX 500 Business Media Phones Hardware.................................................18

Poly CCX 600 Business Media Phones Hardware.................................................20

Poly CCX 700 Business Media Phones Hardware.................................................22

LED Indicators on CCX Phones............................................................................. 23

Poly CCX Phones Model Numbers........................................................................ 24

Working with UC Software................................................................................................ 24

UC Software Provisioning Methods........................................................................24

Record the Phone’s Version Information................................................................25

Power On and Configure Your Phone...............................................................................25

Required Ports..................................................................................................26

Ports Used on Poly Phones.............................................................................................. 26

Configuring Security Options......................................................................... 28

Administrator and User Passwords...................................................................................28

Change the Administrator Password on the Phone............................................... 29

Administrator and User Password Parameters...................................................... 29

Setting a Security Banner on the Phone........................................................................... 30

Web Configuration Utility Security Banner Parameters..........................................30

Locking the System Web Interface after Failed Login Attempts....................................... 30

Web Configuration Utility Lock Parameters............................................................30

Disabling External Ports and Features..............................................................................31

Disable Unused Ports and Features Parameters...................................................32

Visual Security Classification............................................................................................ 33

Visual Security Classification Parameters..............................................................33

Encryption......................................................................................................................... 34

Encrypting Configuration Files............................................................................... 34

Configuration File Encryption Parameters..............................................................35

Voice over Secure IP.........................................................................................................36

VoSIP Parameter....................................................................................................36

1

Securing Phone Calls with SRTP......................................................................................37

SRTP Parameters.................................................................................................. 37

Enabling Users to Lock Phones........................................................................................ 40

Phone Lock Parameters.........................................................................................40

Locking the Basic Settings Menu...................................................................................... 42

Basic Settings Menu Lock Parameter.................................................................... 42

Secondary Port Link Status Report...................................................................................42

Secondary Port Link Status Report Parameters.................................................... 42

USB Port Parameters........................................................................................................43

802.1X Authentication....................................................................................................... 44

802.1X Authentication Parameters.........................................................................44

Simple Certificate Enrollment Protocol..............................................................................45

Simple Certificate Enrollment Protocol Parameters............................................... 46

Certificates........................................................................................................49

Using the Factory-Installed Certificate.............................................................................. 50

Check for a Device Certificate................................................................................50

Customizing Certificate Use..............................................................................................51

Determining TLS Platform Profiles or TLS Application Profiles..............................51

TLS Protocol Configuration for Supported Applications......................................... 54

TLS Parameters..................................................................................................... 56

Configurable TLS Cipher Suites.............................................................................59

Custom Wi-Fi Certificates.......................................................................................60

Create a Certificate Signing Request................................................................................62

Download Certificates............................................................................................ 62

Custom URL Location for LDAP Server CA Certificate.....................................................63

Custom URL Location for LDAP Server Certificates Parameter............................ 63

Confirm the Installed LDAP Server Certificates on the Phone............................... 63

Online Certificate Status Protocol..................................................................................... 64

Online Certificate Status Protocol Parameter.........................................................64

Upgrading the Software...................................................................................65

Upgrading the Software on a Single Phone...................................................................... 65

User-Controlled Software Update..................................................................................... 65

User-Controlled Software Update Parameters.......................................................65

Upgrade UC Software Using a USB Flash Drive.............................................................. 66

Hardware and Accessories............................................................................. 67

Powering Phones Using Power over Ethernet.................................................................. 67

Connecting a Computer Through the Phone.................................................................... 67

Contents

2

Power-Saving....................................................................................................................67

Power-Saving Parameters..................................................................................... 68

USB Port Lock...................................................................................................................69

USB Port Lock Parameters.................................................................................... 69

Headset Support............................................................................................................... 70

Headset and Speakerphone Parameters............................................................... 70

Diagnostics and Status....................................................................................71

View the Phone’s Status................................................................................................... 71

Test Phone Hardware........................................................................................................72

Upload a Phone’s Configuration Files...............................................................................73

Perform Network Diagnostics............................................................................................73

Reboot the Phone............................................................................................................. 73

Restart the Phone............................................................................................................. 74

Update Configuration from the Phone Menu..........................................................74

Reset the Phone and Configuration.................................................................................. 74

Reset to Factory Parameter................................................................................... 74

Monitoring the Phone’s Memory Usage............................................................................ 75

Check Memory Usage from the Phone.................................................................. 75

View Memory Usage Errors in the Application Log................................................ 75

Phone Memory Resources.....................................................................................76

Phone Memory Alert...............................................................................................77

Remote Packet Capture....................................................................................................77

Remote Packet Capture Parameters..................................................................... 77

Phone Boot Status............................................................................................................ 78

Phone Boot Status Parameters..............................................................................78

Retrieve Logs Using the Web Configuration Utility........................................................... 78

Retrieve Logs from the Support Information Package...................................................... 79

Analytics Support for Poly Cloud Services................................................... 80

Busy Lamp Field............................................................................................................... 80

Shared Call Appearance................................................................................................... 81

User Interface Analytics.................................................................................................... 81

Key-Press Analytics............................................................................................... 81

Feature Access Analytics....................................................................................... 81

UPtime Analytics............................................................................................................... 81

Hardware Analytics........................................................................................................... 82

Device Details Sent to the Cloud...................................................................................... 83

Device Asset Details.............................................................................................. 83

Secondary Device Details...................................................................................... 84

Service Details....................................................................................................... 84

Contents

3

Device Network Details.......................................................................................... 85

Call Experience Details.......................................................................................... 86

Call Data Record (CDR).........................................................................................86

Device Diagnostics Details ...............................................................................................87

Diagnostic Details for System Logs........................................................................87

Diagnostic Details for Packet Capture....................................................................87

Device Analytics Parameters............................................................................................ 89

Cloud Service Commands................................................................................................ 90

Troubleshooting............................................................................................... 92

Updater Error Messages and Possible Solutions..............................................................92

Polycom UC Software Error Messages.............................................................................93

Network Authentication Failure Error Codes.....................................................................94

Power and Start-up Issues................................................................................................96

Screen and System Access Issues...................................................................................97

Calling Issues....................................................................................................................97

Display Issues................................................................................................................... 98

Audio Issues......................................................................................................................99

Software Upgrade Issues..................................................................................................99

Provisioning Issues......................................................................................................... 100

Factory Reset Your Phone (Hard Reboot)...................................................................... 100

System Logs................................................................................................... 101

Configuring Log Files...................................................................................................... 101

Severity of Logging Event Parameter...................................................................101

Log File Collection and Storage Parameters........................................................102

Scheduled Logging Parameter.............................................................................103

Logging Levels................................................................................................................ 104

Logging Level, Change, and Render Parameters................................................ 105

Logging Parameters............................................................................................. 107

Uploading Logs to a USB Flash Drive.............................................................................108

USB Logging Parameter...................................................................................... 108

Audio Features............................................................................................... 109

Automatic Gain Control................................................................................................... 109

Background Noise Suppression...................................................................................... 110

Comfort Noise..................................................................................................................110

Voice Activity Detection................................................................................................... 110

Voice Activity Detection Parameters.....................................................................110

Comfort Noise Payload Packets......................................................................................111

Contents

4

Comfort Noise Payload Packets Parameters........................................................111

Synthesized Call Progress Tones....................................................................................111

Jitter Buffer and Packet Error Concealment.................................................................... 111

DTMF Tones....................................................................................................................112

DTMF Tone Parameters....................................................................................... 112

Acoustic Echo Cancellation.............................................................................................114

Acoustic Echo Cancellation Parameters.............................................................. 114

Context-Sensitive Volume Control...................................................................................114

Context Sensitive Volume Control Parameters.................................................... 115

Polycom Acoustic Fence................................................................................................. 115

Acoustic Fence Parameters..................................................................................116

Location of Audio Alerts.................................................................................................. 117

Audio Alert Parameters.........................................................................................117

Ringtones........................................................................................................................ 118

Supported Ring Classes.......................................................................................118

Ringtone Parameters............................................................................................118

Distinctive Ringtones.......................................................................................................120

Distinctive Ringtone Parameters.......................................................................... 120

Ringtone Patterns.................................................................................................121

Sound Effects..................................................................................................................122

Sampled Audio Files............................................................................................ 122

Sampled Audio File Parameter............................................................................ 123

Sound Effect Patterns...........................................................................................123

Sound Effect Pattern Parameters.........................................................................124

Supported Audio Codecs................................................................................................ 126

Supported Audio Codec Specifications................................................................ 127

Audio Codec Parameters..................................................................................... 128

SILK Audio Codec Parameters............................................................................ 131

Opus Audio Codec Parameters............................................................................133

IEEE 802.1p/Q................................................................................................................ 135

IEEE 802.1p/Q Parameters.............................................................................................135

Voice Quality Monitoring (VQMon)..................................................................................136

VQMon Reports....................................................................................................136

VQMon Parameters..............................................................................................136

Video Features................................................................................................140

Video Quality Parameters............................................................................................... 140

Video and Camera Options.............................................................................................141

Video and Camera Parameters............................................................................141

Toggling Between Audio-only or Audio-Video Calls........................................................ 146

Audio-only or Audio-Video Call Parameters.........................................................146

Contents

5

Video Parameters............................................................................................................147

Video Codec Preference Parameters...................................................................148

I-Frames..........................................................................................................................150

Phone Display Features.................................................................................152

Time Zone Location Description......................................................................................152

Time Zone Location Parameters.......................................................................... 153

Time and Date.................................................................................................................157

Time and Date Display Parameters......................................................................157

Custom User Interface Parameters.................................................................................162

Default Phone Screen..................................................................................................... 163

Off-Hook Phone Screen....................................................................................... 163

Off-Hook Phone Screen Parameter..................................................................... 163

Active Call Phone Screen.....................................................................................164

Active Call Screen Parameters............................................................................ 164

Graphic Display Background...........................................................................................164

Maximum Image and Logo Sizes......................................................................... 165

Graphic Display Background Parameters............................................................ 165

Digital Picture Frame.......................................................................................................166

Digital Picture Frame Parameters........................................................................ 166

Background Image Lock................................................................................................. 166

Phone Languages........................................................................................................... 167

Phone Language Parameters.............................................................................. 167

Multilingual Parameters........................................................................................168

Add a Language for the Phone Display and Menu...............................................169

Pinyin Text Input..............................................................................................................169

Hide the MAC Address....................................................................................................170

Hide MAC Address Parameters........................................................................... 170

Digital Phone Label......................................................................................................... 170

Digital Phone Label Parameters...........................................................................170

Unique Line Labels for Registration Lines...................................................................... 171

Unique Line Labels for Registration Lines Parameters........................................ 171

LED Indicators.................................................................................................................172

LED Behavior Parameters....................................................................................172

Capture Your Phone’s Screen.........................................................................................176

Capture Your Device's Current Screen Parameters.............................................176

Line View Pages..............................................................................................................177

Navigate Line Screen Pages................................................................................177

Pagination Configuration Parameter.................................................................... 177

Customizing Devices..................................................................................... 178

Contents

6

Microbrowser and Web Browser..................................................................................... 178

Microbrowser and Web Browser Parameters.......................................................178

Support for REST API..................................................................................................... 183

REST API Parameter........................................................................................... 183

Soft Keys.........................................................................................................................183

Call State for Custom Soft Keys...........................................................................184

Soft Key Parameters............................................................................................ 184

Soft Key Customization Parameters............................................................................... 188

Disabling Default Soft Keys..................................................................................190

Enhanced Feature Keys..................................................................................................193

Enhanced Feature Keys Parameters................................................................... 193

Some Guidelines for Configuring Enhanced Feature Keys..................................196

Macro Definitions..................................................................................................198

Flexible Line Key Assignment......................................................................................... 200

Flexible Line Keys Parameters.............................................................................200

Assigning Busy Lamp Field (BLF) and Presence to Line Keys............................ 201

Directories and Contacts...............................................................................203

Local Contact Directory...................................................................................................203

Local Contact Directory Parameters.................................................................... 203

Maximum Capacity of the Local Contact Directory.............................................. 204

Creating Per-Phone Directory Files......................................................................205

Speed Dials.....................................................................................................................205

Speed Dial Contacts Parameters......................................................................... 206

Corporate Directory.........................................................................................................206

Securely Store LDAP Credentials........................................................................ 206

Corporate Directory Parameters.......................................................................... 207

Call Lists..........................................................................................................................213

Call List Parameters............................................................................................. 213

Call Log Elements and Attributes......................................................................... 214

Call Controls................................................................................................... 216

Microphone Mute............................................................................................................ 217

Persistent Microphone Mute........................................................................................... 217

Persistent Microphone Mute Parameter...............................................................217

Call Timers...................................................................................................................... 218

Called Party Identification............................................................................................... 218

Calling Party Identification Parameters................................................................ 218

Connected Party Identification........................................................................................ 218

Calling Party Identification...............................................................................................219

Calling Party Identification Parameters................................................................ 219

Contents

7

Remote Party Caller ID from SIP Messages...................................................................219

Remote Party Caller ID from SIP Messages Parameters.................................... 219

Connected Line Identification..........................................................................................220

Calling Line Identification................................................................................................ 220

Calling Line Identification Parameters..................................................................220

SIP Header Warnings......................................................................................................221

SIP Header Warning Parameters.........................................................................221

Accessing URLs in SIP Messages..................................................................................222

Access URL in SIP Messages Parameters.......................................................... 222

Distinctive Incoming Call Treatment................................................................................222

Distinctive Call Waiting....................................................................................................223

Distinctive Call Waiting Parameters..................................................................... 223

Presence Status..............................................................................................................223

Presence Status Parameters............................................................................... 223

Do Not Disturb.................................................................................................................224

Server-Based Do Not Disturb...............................................................................224

Do Not Disturb Parameters.................................................................................. 224

Remote Party Disconnect Alert Tone.............................................................................. 225

Remote Party Disconnect Alert Tone Parameter..................................................226

Call Waiting Alerts...........................................................................................................226

Call Waiting Alert Parameters.............................................................................. 226

Missed Call Notifications................................................................................................. 226

Missed Call Notification Parameters.................................................................... 227

Last Call Return.............................................................................................................. 227

Last Call Return Parameters................................................................................ 227

Call Hold..........................................................................................................................228

Call Hold Parameters........................................................................................... 228

Hold Implementation............................................................................................ 229

Call Hold Timer................................................................................................................229

Call Hold Timer Parameter...................................................................................229

Call Park and Retrieve.................................................................................................... 230

Call Park and Retrieve Parameters......................................................................230

Call Transfer....................................................................................................................230

Call Transfer Parameters..................................................................................... 231

Call Forwarding............................................................................................................... 231

Call Forward on Shared Lines..............................................................................231

Call Forwarding Parameters.................................................................................232

Automatic Off-Hook Call Placement................................................................................236

Automatic Off-Hook Call Placement Parameters................................................. 236

Directed Call Pickup........................................................................................................236

Directed Call Pickup Parameters......................................................................... 237

Group Call Pickup........................................................................................................... 238

Contents

8

Group Call Pickup Parameters.............................................................................238

Multiple Line Registrations.............................................................................................. 238

Maximum Number of Registrations...................................................................... 238

Multiple Line Registrations Parameters................................................................239

Multiple Line Keys Per Registration................................................................................ 274

Multiple Line Keys Per Registration Parameter....................................................274

Multiple Call Appearances.............................................................................................. 275

Multiple Call Appearance Parameters..................................................................275

Flexible Call Appearances.............................................................................................. 276

Bridged Line Appearance................................................................................................276

Bridged Line Appearance Signaling..................................................................... 277

Bridged Line Appearance Parameters................................................................. 277

Voicemail.........................................................................................................................278

Voicemail Parameters.......................................................................................... 278

Local Call Recording....................................................................................................... 279

Local Call Recording Parameter.......................................................................... 279

Centralized Call Recording............................................................................................. 279

Centralized Call Recording Parameters............................................................... 280

Busy Lamp Field (BLF)................................................................................................... 281

BLF Icons............................................................................................................. 281

Busy Lamp Field Actions......................................................................................281

BLF Feature Options............................................................................................ 281

Key System Emulation.................................................................................................... 289

Key System Emulation Parameters......................................................................289

Configuring Key System Emulation......................................................................290

Instant Messaging........................................................................................................... 291

Instant Messaging Parameter.............................................................................. 291

Local and Centralized Conference Calls.........................................................................291

Local and Centralized Conference Call Parameters............................................ 291

Conference Management................................................................................................292

Conference Management Parameter................................................................... 292

Local Digit Map............................................................................................................... 292

Local Digit Maps Parameters............................................................................... 293

OpenSIP Digit Map...............................................................................................297

Generating Secondary Dial Tone with Digit Maps................................................ 298

Enhanced 911 (E.911).....................................................................................................298

Enhanced 911 (E.911) Parameters...................................................................... 299

MLPP for AS-SIP............................................................................................................ 303

Setting Call Precedence with a Digit Map............................................................ 304

Preemption Behavior on Low Priority Calls.......................................................... 304

MLPP with Shared Lines...................................................................................... 305

MLPP with Call Transfer.......................................................................................305

Contents

9

MLPP with Conference Calls................................................................................306

MLPPP with n-way Conference Calls...................................................................306

MLPP with AS-SIP Parameters............................................................................306

AS-SIP Namespace Parameter............................................................................307

International Dialing Prefix.............................................................................................. 307

International Dialing Prefix Parameters................................................................307

Shared Lines...................................................................................................309

Shared Call Appearances............................................................................................... 309

Shared Call Appearances Parameters.................................................................309

Private Hold on Shared Lines......................................................................................... 323

Private Hold on Shared Lines Parameters........................................................... 323

Intercom Calls................................................................................................................. 323

Creating a Custom Intercom Soft Key..................................................................323

Intercom Calls Parameters...................................................................................324

Push-to-Talk.................................................................................................................... 325

Push-to-Talk Parameters......................................................................................325

Group Paging.................................................................................................................. 328

Group Paging Parameters....................................................................................328

SIP-B Automatic Call Distribution....................................................................................330

SIP-B Automatic Call Distribution Parameters..................................................... 331

User Profiles................................................................................................... 332

User Profile Parameters..................................................................................................332

Remotely Logging Out Users.......................................................................................... 334

User Profile Authentication..............................................................................................334

User Profile Server Authentication....................................................................... 334

User Profile Phone Authentication....................................................................... 336

Network Configuration...................................................................................338

Two-Way Active Measurement Protocol......................................................................... 338

TWAMP Limitations..............................................................................................339

Two-Way Active Measurement Protocol Configuration Parameters.....................339

3GPP Technical Specifications....................................................................................... 339

3GPP Technical Specifications Parameters......................................................... 340

Technical Report-069...................................................................................................... 342

TR-069 Parameters..............................................................................................342

Configuring TR-069.............................................................................................. 344

Map TR-106 Parameters to Poly Parameters...................................................... 344

Map TR-104 Parameters to Poly Parameters...................................................... 346

Contents

10

Supported TR-069 Remote Procedure Call (RPC) Methods................................348

Advice of Charge.............................................................................................................348

Advice of Charge Parameters.............................................................................. 349

Enhanced IPv4 ICMP Management................................................................................349

IPv4 Parameters...................................................................................................349

Real-Time Transport Protocol (RTP) Ports..................................................................... 349

RTP Ports Parameters......................................................................................... 350

Network Address Translation (NAT)................................................................................352

Network Address Translation Parameters............................................................352

Server Redundancy........................................................................................................ 353

Server Redundancy Parameters.......................................................................... 353

DNS SIP Server Name Resolution..................................................................................355

Customer Phone Configuration............................................................................ 356

For Outgoing Calls (INVITE Fallback).................................................................. 356

Phone Operation for Registration.........................................................................358

Recommended Practices for Fallback Deployments............................................358

Static DNS Cache........................................................................................................... 358

Configuring Static DNS........................................................................................ 359

Example Static DNS Cache Configuration........................................................... 367

IP Type-of-Service...........................................................................................................369

IP Type-of-Service Parameters............................................................................ 369

SIP Instance Support...................................................................................................... 373

SIP Instance Parameter....................................................................................... 373

Provisional Polling of Phones..........................................................................................373

Provisional Polling Parameters............................................................................ 373

SIP Subscription Timers..................................................................................................375

SIP Subscription Timers Parameters................................................................... 375

Incoming Network Signaling Validation........................................................................... 376

Network Signaling Validation Parameters............................................................ 376

Session Traversal Utilities for NAT (STUN).....................................................................377

STUN Parameters................................................................................................ 377

GZIP Encoding of SIP INFO Messages.......................................................................... 378

GZIP Encoding Parameter................................................................................... 378

DHCP IP Address........................................................................................................... 378

DHCP IP Address Cache................................................................................................ 379

DHCP IP Address Cache Configuration Parameters........................................... 379

Wireless Network Connectivity (Wi-Fi)............................................................................380

Enable Wi-Fi.........................................................................................................380

Configure Wireless Network Settings...................................................................381

Wi-Fi Parameters................................................................................................. 381

Configuring Bluetooth......................................................................................................384

Bluetooth Parameters...........................................................................................384

Contents

11

Supported Bluetooth Profiles................................................................................385

Third-Party Servers........................................................................................ 386

Microsoft Exchange Integration.......................................................................................386

Integrating with Microsoft Exchange.................................................................... 386

Configuring the Microsoft Exchange Server.........................................................387

Ribbon Communications Server..................................................................................... 392

Multiple Appearance Directory Number - Single Call Appearance (MADN-SCA) 392

Global Address Book (GAB).................................................................................396

Personal Address Book (PAB)..............................................................................398

Enhanced 911 (E.911) Location for Ribbon Communications..............................399

Emergency Instant Messages.............................................................................. 400

BroadSoft BroadWorks Server........................................................................................401

Authentication with BroadWorks Xtended Service Platform (XSP) Service

Interface.......................................................................................................... 401

BroadWorks Call Decline Policy...........................................................................402

Flexible Seating....................................................................................................403

Executive-Assistant.............................................................................................. 404

Enhanced Call Park..............................................................................................406

BroadSoft Directory Support................................................................................ 407

Polycom BroadSoft UC-One Application..............................................................407

BroadSoft UC-One Directory Parameters............................................................ 410

Enterprise Directory Default Search..................................................................... 411

BroadSoft Server-Based Call Logs.......................................................................411

BroadSoft Server-Based Redial............................................................................411

Anonymous Call Rejection................................................................................... 412

Simultaneous Ring Personal................................................................................ 413

Line ID Blocking................................................................................................... 413

BroadWorks Anywhere.........................................................................................414

BroadSoft Server-based Call Waiting...................................................................414

Remote Office.......................................................................................................414

BroadSoft UC-One Credentials............................................................................ 415

BroadSoft Server-Based Call Forwarding............................................................ 416

Hoteling................................................................................................................ 416

Feature-Synchronized Automatic Call Distribution (ACD)....................................417

Configuring uaCSTA........................................................................................................419

Enable uaCSTA as a Dedicated Line................................................................... 420

uaCSTA Parameters.............................................................................................421

Device Parameters......................................................................................... 422

Changing Device Parameters......................................................................................... 422

Contents

12

Types of Device Parameters................................................................................ 423

Parameter List Conventions............................................................................................423

Device Parameters..........................................................................................................425

Configuration Parameters............................................................................. 437

Quick Setup Soft Key Parameter.................................................................................... 437

Per-Registration Call Parameters................................................................................... 438

Per-Registration Dial Plan Parameters........................................................................... 441

Local Contact Directory File Size Parameters................................................................ 444

Parameter Elements for the Local Contact Directory........................................... 445

Feature Activation and Deactivation Parameters............................................................447

HTTPD Web Server Parameters.....................................................................................448

Feature License Parameter.............................................................................................449

Chord Parameters...........................................................................................................449

Message Waiting Parameters......................................................................................... 451

Ethernet Interface MTU Parameters............................................................................... 452

Presence Parameters..................................................................................................... 452

Provisioning Parameters................................................................................................. 453

Configuration Request Parameter...................................................................................454

User Preferences Parameters.........................................................................................454

Upgrade Parameters.......................................................................................................459

Voice Parameters............................................................................................................460

Acoustic Echo Suppression (AES) Parameter..................................................... 460

Comfort Noise Parameters...................................................................................461

Voice Jitter Buffer Parameters..............................................................................462

Digital Gain Parameters....................................................................................... 464

SDP Parameters............................................................................................................. 464

Download Location Parameter for Language Files......................................................... 465

XML Streaming Protocol Parameters..............................................................................466

Session Header Parameters........................................................................................... 466

Contents

13

Before You Begin

Topics:

• Audience, Purpose, and Required Skills

• Related Poly and Partner Resources

This Poly CCX Business Media Phones with OpenSIP User Guide contains overview information for

navigating and performing tasks on Poly CCX phones.

This user guide contains information for the following Poly products and accessories:

• CCX 400 business media phones

• CCX 500 business media phones

• CCX 600 business media phones

• CCX 700 business media phones

• Polycom EagleEye Mini USB camera

Audience, Purpose, and Required Skills

This guide is intended for beginning users, as well as intermediate and advanced users who want to learn

more about the features available with CCX.

Related Poly and Partner Resources

See the following sites for information related to this product.

• The Poly Online Support Center is the entry point to online product, service, and solution support

information including Video Tutorials, Documents & Software, Knowledge Base, Community

Discussions, Poly University, and additional services.

• The Polycom Document Library provides support documentation for active products, services, and

solutions. The documentation displays in responsive HTML5 format so that you can easily access

and view installation, configuration, or administration content from any online device.

• The Polycom Community provides access to the latest developer and support information. Create

an account to access Poly support personnel and participate in developer and support forums. You

can find the latest information on hardware, software, and partner solutions topics, share ideas, and

solve problems with your colleagues.

• The Polycom Partner Network are industry leaders who natively integrate the Poly standards-based

RealPresence Platform with their customers’ current UC infrastructures, making it easy for you to

communicate face-to-face with the applications and devices you use every day.

• The Polycom Collaboration Services

help your business succeed and get the most out of your

investment through the benefits of collaboration.

14

Getting Started

Topics:

▪ CCX Phone Hardware Overview

• Working with UC Software

▪ Power On and Configure Your Phone

Before you use your phone, familiarize yourself with its features and user interface.

Note: As you read this guide, remember that your system administrator configures certain features or

your network environment may determine them. As a result, some features may not be enabled or

may operate differently on your device. Additionally, the examples and graphics in this guide may

not directly reflect available options or what your device screen displays.

15

CCX Phone Hardware Overview

The following topics describe the hardware features for Poly CCX business media phones.

Poly CCX 400 Business Media Phones Hardware

The following figure displays the hardware features on Poly CCX 400 business media phones. The table

lists each feature numbered in the figure.

Figure 1: Poly CCX 400 phone hardware features

Poly CCX 400 Phone Hardware Feature Descriptions

Reference Number Feature Feature Description

1 Reversible tab Secures the handset in the cradle when you position

your phone stand at a high angle. To secure the

handset, remove the tab, reverse it so the protrusion

points up, and reinsert it. Position the handset so the

protrusion on the tab fits into the slot on the handset.

2 Message waiting indicator Flashes red to indicate you have an incoming call or a

new message.

Getting Started

16

Reference Number Feature Feature Description

3 Touchscreen Enables you to select items and navigate menus on the

touch-sensitive screen.

4,5 Volume keys Adjusts the volume of the handset, headset, speaker,

and ringer.

6 USB port(s) CCX 400 phones contain one USB-A port.

Enables you to attach a USB flash drive or USB

headset.

7 Headset indicator Displays when the phone is powered on. The icon

glows green or blue when a headset is connected and

activated.

8 Speakerphone indicator Displays when the phone is powered on. The icon

glows green when activated.

9 Speaker Provides ringer and speakerphone audio output.

10 Mute key Mutes local audio during calls and conferences.

Getting Started

17

Poly CCX 500 Business Media Phones Hardware

The following figure displays the hardware features on Poly CCX 500 business media phones with

OpenSIP. The table lists each feature numbered in the figure.

Figure 2: Poly CCX 500 phone hardware features

Poly CCX 500 Phone Hardware Feature Descriptions

Reference Number Feature Feature Description

1 Reversible tab Secures the handset in the cradle when you position

your phone stand at a high angle. To secure the

handset, remove the tab, reverse it so the protrusion

points up, and reinsert it. Position the handset so the

protrusion on the tab fits into the slot on the handset.

2 Message waiting indicator Flashes red to indicate you have an incoming call or

new messages.

3 Application Command Displays when the phone is powered on and the

service is available. Icon may vary.

4 Touchscreen Enables you to select items and navigate menus on the

touch-sensitive screen.

Getting Started

18

Reference Number Feature Feature Description

5,6 Volume keys Adjusts the volume of the handset, headset, speaker,

and ringer.

7 USB port(s) Poly CCX 500 phones include one USB-A port and one

USB-C port.

Enables you to attach a USB flash drive or USB

headset.

8 Headset indicator Displays when the phone is powered on. The icon

glows green or blue when a headset is connected and

activated.

9 Speakerphone indicator Displays when the phone is powered on. The icon

glows green when activated.

10 Speaker Provides ringer and speakerphone audio output.

11 Mute key Mutes local audio during calls and conferences.

Getting Started

19

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