Poly CCX 700 Administrator Guide

ADMINISTRATOR GUIDE 6.2.21 | September 2020 | 3725-49793-002A

Poly CCX Business Media Phones with OpenSIP

Getting Help

For more information about installing, configuring, and

administering Poly/Polycom products or services, go to

Polycom Support.

Plantronics, Inc. (Poly — formerly Plantronics and Polycom)

345 Encinal Street

Santa Cruz, California

95060

©

design, and the Poly logo are trademarks of Plantronics, Inc.

All other trademarks are the property of their respective

owners.

Contents

Before You Begin..............................................................................................14

Audience, Purpose, and Required Skills...........................................................................14

Related Poly and Partner Resources................................................................................14

Getting Started................................................................................................. 15

CCX Phone Hardware Overview.......................................................................................16

Poly CCX 400 Business Media Phones Hardware.................................................16

Poly CCX 500 Business Media Phones Hardware.................................................18

Poly CCX 600 Business Media Phones Hardware.................................................20

Poly CCX 700 Business Media Phones Hardware.................................................22

LED Indicators on CCX Phones............................................................................. 23

Poly CCX Phones Model Numbers........................................................................ 24

Working with UC Software................................................................................................ 24

UC Software Provisioning Methods........................................................................24

Record the Phone’s Version Information................................................................25

Power On and Configure Your Phone...............................................................................25

Required Ports..................................................................................................26

Ports Used on Poly Phones.............................................................................................. 26

Configuring Security Options......................................................................... 28

Administrator and User Passwords...................................................................................28

Change the Administrator Password on the Phone............................................... 29

Administrator and User Password Parameters...................................................... 29

Setting a Security Banner on the Phone........................................................................... 30

Web Configuration Utility Security Banner Parameters..........................................30

Locking the System Web Interface after Failed Login Attempts....................................... 30

Web Configuration Utility Lock Parameters............................................................30

Disabling External Ports and Features..............................................................................31

Disable Unused Ports and Features Parameters...................................................32

Visual Security Classification............................................................................................ 33

Visual Security Classification Parameters..............................................................33

Encryption......................................................................................................................... 34

Encrypting Configuration Files............................................................................... 34

Configuration File Encryption Parameters..............................................................35

Voice over Secure IP.........................................................................................................36

VoSIP Parameters..................................................................................................36

1

Securing Phone Calls with SRTP......................................................................................37

SRTP Parameters.................................................................................................. 37

Enabling Users to Lock Phones........................................................................................ 40

Phone Lock Parameters.........................................................................................40

Locking the Basic Settings Menu...................................................................................... 42

Basic Settings Menu Lock Parameter.................................................................... 42

Secondary Port Link Status Report...................................................................................42

Secondary Port Link Status Report Parameters.................................................... 42

USB Port Parameters........................................................................................................43

802.1X Authentication....................................................................................................... 44

802.1X Authentication Parameters.........................................................................44

Simple Certificate Enrollment Protocol..............................................................................45

Simple Certificate Enrollment Protocol Parameters............................................... 46

Certificates........................................................................................................49

Using the Factory-Installed Certificate.............................................................................. 50

Check for a Device Certificate................................................................................50

Customizing Certificate Use..............................................................................................51

Determining TLS Platform Profiles or TLS Application Profiles..............................51

TLS Protocol Configuration for Supported Applications......................................... 54

TLS Parameters..................................................................................................... 56

Configurable TLS Cipher Suites.............................................................................59

Custom Wi-Fi Certificates.......................................................................................60

Create a Certificate Signing Request................................................................................62

Download Certificates............................................................................................ 62

Custom URL Location for LDAP Server CA Certificate.....................................................63

Custom URL Location for LDAP Server Certificates Parameter............................ 63

Confirm the Installed LDAP Server Certificates on the Phone............................... 63

Online Certificate Status Protocol..................................................................................... 64

Online Certificate Status Protocol Parameter.........................................................64

Upgrading the Software...................................................................................65

Upgrading the Software on a Single Phone...................................................................... 65

User-Controlled Software Update..................................................................................... 65

User-Controlled Software Update Parameters.......................................................65

Upgrade UC Software Using a USB Flash Drive.............................................................. 66

Hardware and Accessories............................................................................. 67

Powering Phones Using Power over Ethernet.................................................................. 67

Connecting a Computer Through the Phone.................................................................... 67

Contents

2

Power-Saving....................................................................................................................67

Power-Saving Parameters..................................................................................... 68

Headset Support............................................................................................................... 69

Headset and Speakerphone Parameters............................................................... 69

Diagnostics and Status....................................................................................70

View the Phone’s Status................................................................................................... 70

Test Phone Hardware........................................................................................................71

Upload a Phone’s Configuration Files...............................................................................72

Perform Network Diagnostics............................................................................................72

Reboot the Phone............................................................................................................. 72

Restart the Phone............................................................................................................. 73

Update Configuration from the Phone Menu..........................................................73

Resetting a Phone to Factory Defaults............................................................................. 73

Reset the Phone and Configuration....................................................................... 74

Reset to Factory Parameter................................................................................... 74

Monitoring the Phone’s Memory Usage............................................................................ 74

Check Memory Usage from the Phone.................................................................. 75

View Memory Usage Errors in the Application Log................................................ 75

Phone Memory Resources.....................................................................................75

Phone Memory Alert...............................................................................................76

Remote Packet Capture....................................................................................................77

Remote Packet Capture Parameters..................................................................... 77

Phone Boot Status............................................................................................................ 77

Phone Boot Status Parameters..............................................................................78

Retrieve Logs Using the Web Configuration Utility........................................................... 78

Retrieve Logs from the Support Information Package...................................................... 78

Analytics Support for Poly Cloud Services................................................... 79

Busy Lamp Field............................................................................................................... 79

Shared Call Appearance................................................................................................... 80

User Interface Analytics.................................................................................................... 80

Key-Press Analytics............................................................................................... 80

Feature Access Analytics....................................................................................... 80

UPtime Analytics............................................................................................................... 80

Hardware Analytics........................................................................................................... 81

Device Details Sent to the Cloud...................................................................................... 82

Device Asset Details.............................................................................................. 82

Secondary Device Details...................................................................................... 83

Service Details....................................................................................................... 83

Device Network Details.......................................................................................... 84

Contents

3

Call Experience Details.......................................................................................... 85

Call Data Record (CDR).........................................................................................85

Device Diagnostics Details ...............................................................................................86

Diagnostic Details for System Logs........................................................................86

Diagnostic Details for Packet Capture....................................................................86

Device Analytics Parameters............................................................................................ 88

Cloud Service Commands................................................................................................ 89

Troubleshooting............................................................................................... 91

Updater Error Messages and Possible Solutions..............................................................91

Polycom UC Software Error Messages.............................................................................92

Network Authentication Failure Error Codes.....................................................................93

Power and Start-up Issues................................................................................................95

Screen and System Access Issues...................................................................................96

Calling Issues....................................................................................................................96

Display Issues................................................................................................................... 97

Audio Issues......................................................................................................................98

Software Upgrade Issues..................................................................................................98

Provisioning Issues........................................................................................................... 99

Factory Reset Your Phone (Hard Reboot)........................................................................ 99

System Logs................................................................................................... 100

Configuring Log Files...................................................................................................... 100

Severity of Logging Event Parameter...................................................................100

Log File Collection and Storage Parameters........................................................101

Scheduled Logging Parameter.............................................................................102

Logging Levels................................................................................................................ 103

Logging Level, Change, and Render Parameters................................................ 104

Logging Parameters............................................................................................. 106

Uploading Logs to a USB Flash Drive.............................................................................107

USB Logging Parameter...................................................................................... 107

Audio Features............................................................................................... 108

Automatic Gain Control................................................................................................... 108

Background Noise Suppression......................................................................................109

Comfort Noise................................................................................................................. 109

Voice Activity Detection...................................................................................................109

Voice Activity Detection Parameters.................................................................... 109

Comfort Noise Payload Packets......................................................................................110

Comfort Noise Payload Packets Parameters....................................................... 110

Contents

4

Synthesized Call Progress Tones....................................................................................110

Jitter Buffer and Packet Error Concealment....................................................................110

DTMF Tones.................................................................................................................... 111

DTMF Tone Parameters........................................................................................111

Acoustic Echo Cancellation.............................................................................................113

Acoustic Echo Cancellation Parameters.............................................................. 113

Context-Sensitive Volume Control...................................................................................113

Context Sensitive Volume Control Parameters.................................................... 114

Polycom Acoustic Fence................................................................................................. 114

Acoustic Fence Parameters..................................................................................115

Location of Audio Alerts.................................................................................................. 116

Audio Alert Parameters.........................................................................................116

Ringtones........................................................................................................................ 117

Supported Ring Classes.......................................................................................117

Ringtone Parameters............................................................................................117

Distinctive Ringtones.......................................................................................................119

Distinctive Ringtone Parameters.......................................................................... 119

Ringtone Patterns.................................................................................................120

Sound Effects..................................................................................................................121

Sampled Audio Files............................................................................................ 121

Sampled Audio File Parameter............................................................................ 122

Sound Effect Patterns...........................................................................................122

Sound Effect Pattern Parameters.........................................................................123

Supported Audio Codecs................................................................................................ 125

Supported Audio Codec Specifications................................................................ 126

Audio Codec Parameters..................................................................................... 127

SILK Audio Codec Parameters............................................................................ 130

Opus Audio Codec Parameters............................................................................132

IEEE 802.1p/Q................................................................................................................ 134

IEEE 802.1p/Q Parameters.............................................................................................134

Voice Quality Monitoring (VQMon)..................................................................................135

VQMon Reports....................................................................................................135

VQMon Parameters..............................................................................................135

Video Features................................................................................................139

Video Quality Parameters............................................................................................... 139

Video and Camera Options.............................................................................................140

Video and Camera Parameters............................................................................140

Toggling Between Audio-only or Audio-Video Calls........................................................ 145

Audio-only or Audio-Video Call Parameters.........................................................145

Video Parameters............................................................................................................146

Contents

5

Video Codec Preference Parameters...................................................................147

I-Frames..........................................................................................................................149

Phone Display Features.................................................................................151

Time Zone Location Description......................................................................................151

Time Zone Location Parameters.......................................................................... 152

Time and Date.................................................................................................................156

Time and Date Display Parameters......................................................................156

Custom User Interface Parameters.................................................................................161

Default Phone Screen..................................................................................................... 162

Off-Hook Phone Screen....................................................................................... 162

Off-Hook Phone Screen Parameter..................................................................... 162

Active Call Phone Screen.....................................................................................163

Active Call Screen Parameters............................................................................ 163

Graphic Display Background...........................................................................................163

Maximum Image and Logo Sizes......................................................................... 164

Graphic Display Background Parameters............................................................ 164

Digital Picture Frame.......................................................................................................165

Digital Picture Frame Parameters........................................................................ 165

Background Image Lock................................................................................................. 165

Phone Languages........................................................................................................... 166

Phone Language Parameters.............................................................................. 166

Multilingual Parameters........................................................................................167

Add a Language for the Phone Display and Menu...............................................168

Pinyin Text Input..............................................................................................................168

Hide the MAC Address....................................................................................................169

Hide MAC Address Parameters........................................................................... 169

Digital Phone Label......................................................................................................... 169

Digital Phone Label Parameters...........................................................................169

Unique Line Labels for Registration Lines...................................................................... 170

Unique Line Labels for Registration Lines Parameters........................................ 170

LED Indicators.................................................................................................................171

LED Behavior Parameters....................................................................................171

Capture Your Phone’s Screen.........................................................................................175

Capture Your Device's Current Screen Parameters.............................................175

Line View Pages..............................................................................................................176

Navigate Line Screen Pages................................................................................176

Pagination Configuration Parameter.................................................................... 176

Customizing Devices..................................................................................... 177

Microbrowser and Web Browser..................................................................................... 177

Contents

6

Microbrowser and Web Browser Parameters.......................................................177

Support for REST API..................................................................................................... 182

REST API Parameter........................................................................................... 182

Soft Keys.........................................................................................................................182

Call State for Custom Soft Keys...........................................................................183

Soft Key Parameters............................................................................................ 183

Softkey Customization Parameters.................................................................................187

Disabling Default Soft Keys..................................................................................189

Enhanced Feature Keys..................................................................................................192

Enhanced Feature Keys Parameters................................................................... 192

Some Guidelines for Configuring Enhanced Feature Keys..................................195

Macro Definitions..................................................................................................197

Flexible Line Key Assignment......................................................................................... 199

Flexible Line Keys Parameters.............................................................................199

Assigning Busy Lamp Field (BLF) and Presence to Line Keys............................ 200

Directories and Contacts...............................................................................202

Local Contact Directory...................................................................................................202

Local Contact Directory Parameters.................................................................... 202

Maximum Capacity of the Local Contact Directory.............................................. 203

Creating Per-Phone Directory Files......................................................................204

Speed Dials.....................................................................................................................204

Speed Dial Contacts Parameters......................................................................... 205

Corporate Directory.........................................................................................................205

Securely Store LDAP Credentials........................................................................ 205

Corporate Directory Parameters.......................................................................... 206

Call Lists..........................................................................................................................212

Call List Parameters............................................................................................. 212

Call Log Elements and Attributes......................................................................... 213

Call Controls................................................................................................... 215

Microphone Mute............................................................................................................ 216

Persistent Microphone Mute........................................................................................... 216

Persistent Microphone Mute Parameter...............................................................216

Call Timers...................................................................................................................... 217

Called Party Identification............................................................................................... 217

Calling Party Identification Parameters................................................................ 217

Connected Party Identification........................................................................................ 217

Calling Party Identification...............................................................................................218

Calling Party Identification Parameters................................................................ 218

Remote Party Caller ID from SIP Messages...................................................................218

Contents

7

Remote Party Caller ID from SIP Messages Parameters.................................... 218

Connected Line Identification..........................................................................................219

Calling Line Identification................................................................................................ 219

Calling Line Identification Parameters..................................................................219

SIP Header Warnings......................................................................................................220

SIP Header Warning Parameters.........................................................................220

Accessing URLs in SIP Messages..................................................................................221

Access URL in SIP Messages Parameters.......................................................... 221

Distinctive Incoming Call Treatment................................................................................221

Distinctive Call Waiting....................................................................................................222

Distinctive Call Waiting Parameters..................................................................... 222

Presence Status..............................................................................................................222

Presence Status Parameters............................................................................... 222

Do Not Disturb.................................................................................................................223

Server-Based Do Not Disturb...............................................................................223

Do Not Disturb Parameters.................................................................................. 223

Remote Party Disconnect Alert Tone.............................................................................. 224

Remote Party Disconnect Alert Tone Parameter..................................................225

Call Waiting Alerts...........................................................................................................225

Call Waiting Alert Parameters.............................................................................. 225

Missed Call Notifications................................................................................................. 225

Missed Call Notification Parameters.................................................................... 226

Last Call Return.............................................................................................................. 226

Last Call Return Parameters................................................................................ 226

Call Hold..........................................................................................................................227

Call Hold Parameters........................................................................................... 227

Hold Implementation............................................................................................ 228

Call Hold Timer................................................................................................................228

Call Hold Timer Parameter...................................................................................228

Call Park and Retrieve.................................................................................................... 229

Call Park and Retrieve Parameters......................................................................229

Call Transfer....................................................................................................................229

Call Transfer Parameters..................................................................................... 230

Call Forwarding............................................................................................................... 230

Call Forward on Shared Lines..............................................................................230

Call Forwarding Parameters.................................................................................231

Automatic Off-Hook Call Placement................................................................................235

Automatic Off-Hook Call Placement Parameters................................................. 235

Directed Call Pickup........................................................................................................235

Directed Call Pickup Parameters......................................................................... 235

Group Call Pickup........................................................................................................... 237

Group Call Pickup Parameters.............................................................................237

Contents

8

Multiple Line Registrations.............................................................................................. 237

Maximum Number of Registrations...................................................................... 237

Multiple Line Registrations Parameters................................................................238

Multiple Line Keys Per Registration................................................................................ 273

Multiple Line Keys Per Registration Parameter....................................................273

Multiple Call Appearances.............................................................................................. 274

Multiple Call Appearance Parameters..................................................................274

Flexible Call Appearances.............................................................................................. 275

Bridged Line Appearance................................................................................................275

Bridged Line Appearance Signaling..................................................................... 276

Bridged Line Appearance Parameters................................................................. 276

Voicemail.........................................................................................................................277

Voicemail Parameters.......................................................................................... 277

Local Call Recording....................................................................................................... 278

Local Call Recording Parameter.......................................................................... 278

Centralized Call Recording............................................................................................. 278

Centralized Call Recording Parameters............................................................... 279

Busy Lamp Field (BLF)................................................................................................... 280

BLF Icons............................................................................................................. 280

Busy Lamp Field Actions......................................................................................280

BLF Feature Options............................................................................................ 280

Key System Emulation.................................................................................................... 288

Key System Emulation Parameters......................................................................288

Configuring Key System Emulation......................................................................289

Instant Messaging........................................................................................................... 290

Instant Messaging Parameter.............................................................................. 290

Local and Centralized Conference Calls.........................................................................290

Local and Centralized Conference Call Parameters............................................ 290

Conference Management................................................................................................291

Conference Management Parameter................................................................... 291

Local Digit Map............................................................................................................... 291

Local Digit Maps Parameters............................................................................... 292

OpenSIP Digit Map...............................................................................................296

Generating Secondary Dial Tone with Digit Maps................................................ 297

Enhanced 911 (E.911).....................................................................................................297

Enhanced 911 (E.911) Parameters...................................................................... 298

MLPP for AS-SIP............................................................................................................ 302

Setting Call Precedence with a Digit Map............................................................ 303

Preemption Behavior on Low Priority Calls.......................................................... 303

MLPP with Shared Lines...................................................................................... 304

MLPP with Call Transfer.......................................................................................304

MLPP with Conference Calls................................................................................305

Contents

9

MLPPP with n-way Conference Calls...................................................................305

MLPP with AS-SIP Parameters............................................................................305

AS-SIP Namespace Parameter............................................................................306

International Dialing Prefix.............................................................................................. 306

International Dialing Prefix Parameters................................................................306

Shared Lines...................................................................................................308

Shared Call Appearances............................................................................................... 308

Shared Call Appearances Parameters.................................................................308

Private Hold on Shared Lines......................................................................................... 322

Private Hold on Shared Lines Parameters........................................................... 322

Intercom Calls................................................................................................................. 322

Creating a Custom Intercom Soft Key..................................................................322

Intercom Calls Parameters...................................................................................323

Push-to-Talk.................................................................................................................... 324

Push-to-Talk Parameters......................................................................................324

Group Paging.................................................................................................................. 327

Group Paging Parameters....................................................................................327

SIP-B Automatic Call Distribution....................................................................................329

SIP-B Automatic Call Distribution Parameters..................................................... 330

User Profiles................................................................................................... 331

User Profile Parameters..................................................................................................331

Remotely Logging Out Users.......................................................................................... 333

User Profile Authentication..............................................................................................333

User Profile Server Authentication....................................................................... 333

User Profile Phone Authentication....................................................................... 335

Network Configuration...................................................................................337

Two-Way Active Measurement Protocol......................................................................... 337

TWAMP Limitations..............................................................................................338

Two-Way Active Measurement Protocol Configuration Parameters.....................338

3GPP Technical Specifications....................................................................................... 338

3GPP Technical Specifications Parameters......................................................... 339

Technical Report-069...................................................................................................... 341

TR-069 Parameters..............................................................................................341

Configuring TR-069.............................................................................................. 343

Map TR-106 Parameters to Poly Parameters...................................................... 343

Map TR-104 Parameters to Poly Parameters...................................................... 345

Supported TR-069 Remote Procedure Call (RPC) Methods................................346

Contents

10

Advice of Charge.............................................................................................................347

Advice of Charge Parameters.............................................................................. 347

Enhanced IPv4 ICMP Management................................................................................348

IPv4 Parameters...................................................................................................348

Real-Time Transport Protocol (RTP) Ports..................................................................... 348

RTP Ports Parameters......................................................................................... 349

Network Address Translation (NAT)................................................................................350

Network Address Translation Parameters............................................................351

Server Redundancy........................................................................................................ 351

Server Redundancy Parameters.......................................................................... 352

DNS SIP Server Name Resolution..................................................................................354

Customer Phone Configuration............................................................................ 354

For Outgoing Calls (INVITE Fallback).................................................................. 355

Phone Operation for Registration.........................................................................356

Recommended Practices for Fallback Deployments............................................357

Static DNS Cache........................................................................................................... 357

Configuring Static DNS........................................................................................ 357

Example Static DNS Cache Configuration........................................................... 365

IP Type-of-Service...........................................................................................................368

IP Type-of-Service Parameters............................................................................ 368

SIP Instance Support...................................................................................................... 371

SIP Instance Parameter....................................................................................... 371

Provisional Polling of Phones..........................................................................................372

Provisional Polling Parameters............................................................................ 372

SIP Subscription Timers..................................................................................................373

SIP Subscription Timers Parameters................................................................... 374

Incoming Network Signaling Validation........................................................................... 374

Network Signaling Validation Parameters............................................................ 375

Session Traversal Utilities for NAT (STUN).....................................................................375

STUN Parameters................................................................................................ 376

GZIP Encoding of SIP INFO Messages.......................................................................... 377

GZIP Encoding Parameter................................................................................... 377

DHCP IP Address........................................................................................................... 377

DHCP IP Address Cache................................................................................................ 377

DHCP IP Address Cache Configuration Parameters........................................... 378

Wireless Network Connectivity (Wi-Fi)............................................................................379

Enable Wi-Fi.........................................................................................................379

Configure Wireless Network Settings...................................................................379

Wi-Fi Parameters................................................................................................. 380

Configuring Bluetooth......................................................................................................382

Bluetooth Parameters...........................................................................................383

Supported Bluetooth Profiles................................................................................383

Contents

11

Third-Party Servers........................................................................................ 384

Microsoft Exchange Integration.......................................................................................384

Integrating with Microsoft Exchange.................................................................... 384

Configuring the Microsoft Exchange Server.........................................................385

Ribbon Communications Server..................................................................................... 390

Multiple Appearance Directory Number - Single Call Appearance (MADN-SCA) 390

Global Address Book (GAB).................................................................................394

Personal Address Book (PAB)..............................................................................396

Enhanced 911 (E.911) Location for Ribbon Communications..............................397

Emergency Instant Messages.............................................................................. 398

BroadSoft BroadWorks Server........................................................................................399

Authentication with BroadWorks Xtended Service Platform (XSP) Service

Interface.......................................................................................................... 399

BroadWorks Call Decline Policy...........................................................................400

Flexible Seating....................................................................................................401

Executive-Assistant.............................................................................................. 402

Enhanced Call Park..............................................................................................404

BroadSoft Directory Support................................................................................ 405

Polycom BroadSoft UC-One Application..............................................................405

BroadSoft UC-One Directory Parameters............................................................ 408

Enterprise Directory Default Search.....................................................................409

BroadSoft Server-Based Call Logs...................................................................... 409

BroadSoft Server-Based Redial........................................................................... 409

Anonymous Call Rejection................................................................................... 410

Simultaneous Ring Personal................................................................................ 411

Line ID Blocking....................................................................................................411

BroadWorks Anywhere.........................................................................................412

BroadSoft Server-based Call Waiting...................................................................412

Remote Office.......................................................................................................412

BroadSoft UC-One Credentials............................................................................ 413

BroadSoft Server-Based Call Forwarding............................................................ 414

Hoteling................................................................................................................ 414

Feature-Synchronized Automatic Call Distribution (ACD)....................................415

Configuring uaCSTA........................................................................................................417

Enable uaCSTA as a Dedicated Line................................................................... 418

uaCSTA Parameters.............................................................................................419

Device Parameters......................................................................................... 420

Changing Device Parameters......................................................................................... 420

Types of Device Parameters................................................................................ 421

Contents

12

Parameter List Conventions............................................................................................421

Device Parameters..........................................................................................................423

Configuration Parameters............................................................................. 435

Quick Setup Soft Key Parameter.................................................................................... 435

Per-Registration Call Parameters................................................................................... 436

Per-Registration Dial Plan Parameters........................................................................... 439

Local Contact Directory File Size Parameters................................................................ 442

Parameter Elements for the Local Contact Directory........................................... 443

Feature Activation and Deactivation Parameters............................................................445

HTTPD Web Server Parameters.....................................................................................446

Feature License Parameter.............................................................................................447

Chord Parameters...........................................................................................................447

Message Waiting Parameters......................................................................................... 449

Ethernet Interface MTU Parameters............................................................................... 450

Presence Parameters..................................................................................................... 450

Provisioning Parameters................................................................................................. 451

Configuration Request Parameter...................................................................................452

User Preferences Parameters.........................................................................................452

Upgrade Parameters.......................................................................................................457

Voice Parameters............................................................................................................458

Acoustic Echo Suppression (AES) Parameter..................................................... 458

Comfort Noise Parameters...................................................................................459

Voice Jitter Buffer Parameters..............................................................................460

Digital Gain Parameters....................................................................................... 462

SDP Parameters............................................................................................................. 462

Download Location Parameter for Language Files......................................................... 463

XML Streaming Protocol Parameters..............................................................................464

Session Header Parameters........................................................................................... 464

Contents

13

Before You Begin

Topics:

• Audience, Purpose, and Required Skills

• Related Poly and Partner Resources

This Poly CCX Business Media Phones with OpenSIP User Guide contains overview information for

navigating and performing tasks on Poly CCX phones.

This user guide contains information for the following Poly products and accessories:

• CCX 400 business media phones

• CCX 500 business media phones

• CCX 600 business media phones

• CCX 700 business media phones

• Polycom EagleEye Mini USB camera

Audience, Purpose, and Required Skills

This guide is intended for beginning users, as well as intermediate and advanced users who want to learn

more about the features available with CCX.

Related Poly and Partner Resources

See the following sites for information related to this product.

• The Poly Online Support Center is the entry point to online product, service, and solution support

information including Video Tutorials, Documents & Software, Knowledge Base, Community

Discussions, Poly University, and additional services.

• The Polycom Document Library provides support documentation for active products, services, and

solutions. The documentation displays in responsive HTML5 format so that you can easily access

and view installation, configuration, or administration content from any online device.

• The Polycom Community provides access to the latest developer and support information. Create

an account to access Poly support personnel and participate in developer and support forums. You

can find the latest information on hardware, software, and partner solutions topics, share ideas, and

solve problems with your colleagues.

• The Polycom Partner Network are industry leaders who natively integrate the Poly standards-based

RealPresence Platform with their customers’ current UC infrastructures, making it easy for you to

communicate face-to-face with the applications and devices you use every day.

• The Polycom Collaboration Services

help your business succeed and get the most out of your

investment through the benefits of collaboration.

14

Getting Started

Topics:

▪ CCX Phone Hardware Overview

• Working with UC Software

▪ Power On and Configure Your Phone

Before you use your phone, familiarize yourself with its features and user interface.

Note: As you read this guide, remember that your system administrator configures certain features or

your network environment may determine them. As a result, some features may not be enabled or

may operate differently on your device. Additionally, the examples and graphics in this guide may

not directly reflect available options or what your device screen displays.

15

CCX Phone Hardware Overview

The following topics describe the hardware features for Poly CCX business media phones.

Poly CCX 400 Business Media Phones Hardware

The following figure displays the hardware features on Poly CCX 400 business media phones. The table

lists each feature numbered in the figure.

Figure 1: Poly CCX 400 phone hardware features

Poly CCX 400 Phone Hardware Feature Descriptions

Reference Number Feature Feature Description

1 Reversible tab Secures the handset in the cradle when you position

your phone stand at a high angle. To secure the

handset, remove the tab, reverse it so the protrusion

points up, and reinsert it. Position the handset so the

protrusion on the tab fits into the slot on the handset.

2 Message waiting indicator Flashes red to indicate you have an incoming call or a

new message.

Getting Started

16

Reference Number Feature Feature Description

3 Touchscreen Enables you to select items and navigate menus on the

touch-sensitive screen.

4,5 Volume keys Adjusts the volume of the handset, headset, speaker,

and ringer.

6 USB port(s) CCX 400 phones contain one USB-A port.

Enables you to attach a USB flash drive or USB

headset.

7 Headset indicator Displays when the phone is powered on. The icon

glows green or blue when a headset is connected and

activated.

8 Speakerphone indicator Displays when the phone is powered on. The icon

glows green when activated.

9 Speaker Provides ringer and speakerphone audio output.

10 Mute key Mute or unmute the microphone during an active call.

Getting Started

17

Poly CCX 500 Business Media Phones Hardware

The following figure displays the hardware features on Poly CCX 500 business media phones with

OpenSIP. The table lists each feature numbered in the figure.

Figure 2: Poly CCX 500 phone hardware features

Poly CCX 500 Phone Hardware Feature Descriptions

Reference Number Feature Feature Description

1 Reversible tab Secures the handset in the cradle when you position

your phone stand at a high angle. To secure the

handset, remove the tab, reverse it so the protrusion

points up, and reinsert it. Position the handset so the

protrusion on the tab fits into the slot on the handset.

2 Message waiting indicator Flashes red to indicate you have an incoming call or

new messages.

3 Application Command Displays when the phone is powered on and the

service is available. Icon may vary.

4 Touchscreen Enables you to select items and navigate menus on the

touch-sensitive screen.

Getting Started

18

Reference Number Feature Feature Description

5,6 Volume keys Adjusts the volume of the handset, headset, speaker,

and ringer.

7 USB port(s) Poly CCX 500 phones include one USB-A port and one

USB-C port.

Enables you to attach a USB flash drive or USB

headset.

8 Headset indicator Displays when the phone is powered on. The icon

glows green or blue when a headset is connected and

activated.

9 Speakerphone indicator Displays when the phone is powered on. The icon

glows green when activated.

10 Speaker Provides ringer and speakerphone audio output.

11 Mute key Mute or unmute the microphone during an active call.

Getting Started

19

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