HP 15 Notebook PC
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Centrino, and Pentium are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
U.S. registered trademarks of the Microsoft
group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2015
First Edition: November 2014
Document Part Number: 793973-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons and speakers ....................................................................................................................... 10
Keys ................................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Locating system information .............................................................................................................................. 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
Mass storage devices ........................................................................................................................................... 20
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 22
Grounding guidelines ........................................................................................................................................... 23
Electrostatic discharge damage ........................................................................................................ 23
Packaging and transporting guidelines .......................................................................... 24
Workstation guidelines ................................................................................................... 24
Equipment guidelines ..................................................................................................... 25
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 26
Component replacement procedures .................................................................................................................. 26
Battery ............................................................................................................................................... 27
Service door ....................................................................................................................................... 28
vii
Memory module ................................................................................................................................ 29
WLAN module .................................................................................................................................... 30
Optical drive ....................................................................................................................................... 32
Keyboard ........................................................................................................................................... 34
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 37
Component replacement procedures .................................................................................................................. 37
Display panel ..................................................................................................................................... 38
Top cover ........................................................................................................................................... 41
Hard drive .......................................................................................................................................... 45
Power button board .......................................................................................................................... 48
TouchPad button board ..................................................................................................................... 50
Optical drive connector cable ............................................................................................................ 52
eMMC board ....................................................................................................................................... 53
System board .................................................................................................................................... 55
RTC battery ........................................................................................................................................ 60
Fan ..................................................................................................................................................... 62
Heat sink assembly ........................................................................................................................... 64
Power connector cable ...................................................................................................................... 66
Speakers ............................................................................................................................................ 67
Display assembly ............................................................................................................................... 68
7 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 77
Starting Setup Utility (BIOS) ................................................................................................................................ 77
Updating the BIOS ................................................................................................................................................ 77
Determining the BIOS version ........................................................................................................... 77
Downloading a BIOS update .............................................................................................................. 77
8 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 79
Starting Setup Utility (BIOS) ................................................................................................................................ 79
Updating Setup Utility (BIOS) .............................................................................................................................. 79
Determining the BIOS version ........................................................................................................... 79
Downloading a BIOS update .............................................................................................................. 80
Synchronizing a tablet and keyboard (select products only) .............................................................................. 81
9 Backing up, restoring, and recovering in Windows 8.1 .................................................................................... 82
Creating recovery media and backups ................................................................................................................ 82
Creating HP Recovery media (select models only) ........................................................................... 82
Using Windows tools ........................................................................................................................................... 83
Restore and recovery ........................................................................................................................................... 83
viii
Recovering using HP Recovery Manager ........................................................................................... 84
What you need to know before you get started ............................................................. 84
Using the HP Recovery partition (select models only) ................................................... 85
Using HP Recovery media to recover .............................................................................. 85
Changing the computer boot order ................................................................................ 85
Removing the HP Recovery partition (select models only) ............................................ 86
10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 87
Creating recovery media and backups ................................................................................................................ 87
Creating HP Recovery media (select products only) ......................................................................... 87
Using Windows tools ........................................................................................................................................... 88
Restore and recovery ........................................................................................................................................... 89
Recovering using HP Recovery Manager ........................................................................................... 89
What you need to know before you get started ............................................................. 89
Using the HP Recovery partition (select products only) ................................................. 90
Using HP Recovery media to recover .............................................................................. 90
Changing the computer boot order ................................................................................ 91
Removing the HP Recovery partition (select products only) ......................................... 91
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 92
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 93
12 Specications ............................................................................................................................................ 94
Computer specications ...................................................................................................................................... 94
15.6-inch display specications .......................................................................................................................... 95
Hard drive specications ..................................................................................................................................... 96
13 Power cord set requirements ...................................................................................................................... 97
Requirements for all countries ............................................................................................................................ 97
Requirements for specic countries and regions ................................................................................................ 97
14 Recycling .................................................................................................................................................. 99
Index ........................................................................................................................................................... 100
ix
x
1 Product description
Category Description Non-
touch
Touch
Product Name HP 15 Notebook PC
Processors Processors are attached to the system board.
AMD A6-5200 (2.0 GHz, 2 MB L2, 1600MHz DDR3L), quad core, 15 W
AMD E1-6010 (1.35 GHz, 1 MB L2, 1333MHz DDR3L), dual core, 10 W
AMD E1-2100 (1.0 GHz, 1 MB L2, 1333MHz DDR3L), dual core, 9 W
AMD A8-6410 (2.0 GHz, 2 MB L2, 1600MHz DDR3L), quad core, 15 W
AMD A4-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L), quad core, 15 W
AMD E1-3000 (1.65 GHz, 1 MB L2, 1600MHz DDR3L), dual core, 15 W
AMD E1-2100 (1.0 GHz, 1 MB L2, 1333MHz DDR3L), dual core, 9 W
Chipset AMD Integrated SOC FCH
Graphics Internal graphics:
AMD Radeon R5 Graphics (A8 processors)
AMD RadeonT HD 8400 (A6-5200 processors)
AMD Radeon HD 8330 (A4-5000 processors)
AMD Radeon HD 8280 (E2-3000 processors)
AMD Radeon HD 8210 (E1-2100 processors)
Supports HD Decode, DX11.1, and HDMI
AMD Start Now (AMD IOIC) 3.0 (A8-6410, E1-6010 processors)
Internal graphics:
AMD Radeon HD 8210 (E1-2100 processors)
AMD Start Now (AMD IOIC) 2.0 (A6-5200, A4-5000, E2-3000, E1-2100 processors)
Panel All display assemblies include wireless local area network (WLAN) antenna cables
16:9 Ultra Wide Aspect Ratio
39.6-cm (15.6 in), white light-emitting diode (WLED), SVA, high-denition (HD), BrightView
(1366×768) display, 3.6-mm; typical brightness: 200 nits
39.6-cm 15.6 in, WLED, HD, BrightView (1366×768) display, 3.0-mm, SVA + eTP
(multitouch enabled); typical brightness: 200 nits
Memory Two SODIMM customer-accessible/upgradable memory module slots
DDR3L-1600-MHz dual channel support
DDR3L-1333-MHz single channel support (DDR3L-1600 downgraded to DDR3L-1333)(E1
processors)
Supports up to 8 GB max system memory (DDR3L-1600MHz module), (select models only)
1
Category Description Non-
touch
Touch
Supports the following system RAM congurations:
8192 MB (8192 MB×1)
6144 MB (4096 MB×1 + 2048 MB×1)
4096 MB (4096 MB×1 or 2048 MB×2)
2048 MB (2048 MB×1)
Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses
(all hard drives use the same bracket)
Serial ATA
Accelerometer/hard drive protection support
Supports the following hard drives:
750 GB, 5400 rpm, 9.5 mm
500 GB, 5400 rpm, 9.5 mm and 7.0 mm
320 GB, 5400 rpm, 9.5 mm and 7.0 mm
eMMC 32 GB
Optical drive 9.5 mm tray load, SATA, xed
DVD±RW Double-Layer SuperMulti Drive
Zero power optical drive
Weight saver for models without an optical drive
Audio and video HD audio
Dual speakers
Supports Nuance Voice Recognition
VGA camera (xed, no tilt with activity LED; 640×480 by 24 frames per second)
Single digital microphone
HP TrueVision HD camera (E1-6010/A8-6410 models)
Ethernet Integrated 10/100 NIC
Wireless Integrated wireless options with single antennas (HMC/PCIe)
Support for the following WLAN formats:
Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi adapter
Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi adapter
Qualcomm Atheros QCA9565 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.0 combo adapter
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
Compatible with Miracast-certied devices
Wireless display support (WiFi direct)
External media
cards
HP Multi-Format Memory Card Reader slot with push-push technology, supporting the
following digital card formats:
Secure Digital (SD) Memory Card
Secure Digital High Capacity (SDHC) Memory Card
2 Chapter 1 Product description
Category Description Non-
touch
Touch
Secure Digital eXtended Capacity (SDXC) Memory Card
Ports AC Smart Pin adapter plug (4.5 mm barrel)
Combination audio-out (headphone)/audio-in (microphone)
RJ-45 (Ethernet)
USB 3.0 (2 ports), USB 2.0 (1 port)
HDMI 1.4 output supporting 1920x1200 @ 60Hz
Keyboard/
pointing devices
Full-size (15.0-in), black textured Island-style
Multitouch gestures enabled
Supports Windows® 8 Modern TrackPad Gestures
Support PS/2 interface
Power
requirements
Supports the following AC adapters:
1M length power cord
45 W HP Smart AC adapter (3-wire, 4.5 mm barrel)
Supports the following batteries:
4 cell, 41 Whr, 2.8 AH
3 cell, 31 Whr, 2.8 AH
Security Kensington Security Lock
Operating system Preinstalled:
Windows 10
Windows 8.1 with Bing image (64 bit)
Windows 8.1 with Bing image (64 bit) with 2 years 100GB OneDrive
Serviceability End user replaceable parts:
AC adapter
Battery
Keyboard (select model replacement only)
Memory module
Optical drive
Hard drive
WLAN module
3
2 External component identication
Right side
Component Description
(1) Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Hard drive light Blinking white: The hard drive is being accessed.
(3) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety and Environmental Notices.
To access this document:
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
4 Chapter 2 External component identication
Component Description
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) Optical drive (select models only) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
NOTE: For disc compatibility information, go to the Help and
Support web page. Follow the web page instructions to select
your computer model. Select Drivers & Downloads, and then
follow the on-screen instructions.
In Windows 10, type help in the taskbar search box, select
Help and Support, and then type disc compatibility in
the search box.
(6) Optical drive eject button Opens the optical drive.
Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter light
On: The AC adapter is connected and the battery is
charged.
O: The computer is using battery power.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled or
stolen.
(4) RJ-45 (network) jack/status lights Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
(5) Vent Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
Left side 5
Component Description
(6) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed HDMI device.
(7) USB 3.0 ports Connect optional USB devices, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(8) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is rmly seated.
To remove a card:
Press in on the card until it pops out.
Display
Component Description
(1) WLAN antenna* Sends and receives wireless signals to communicate with wireless
local area networks (WLANs).
(2) Webcam light On: The webcam is in use.
(3) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam in Windows 8.1, from the Start screen, type
camera, and then select Camera from the list of applications.
6 Chapter 2 External component identication
Component Description
To use the webcam in Windows 10, type camera in the taskbar
search box, and then select Camera.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
To access this document in Windows 8.1:
From the Start screen, type support, and then select the HP Support Assistant app.
or –
From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.
To access this document in Windows 10:
Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Display 7
Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(2) Mute light
Amber: Computer sound is o.
O: Computer sound is on.
(3) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
Top 9
Buttons and speakers
Component Description
(1) Power button
When the computer is o, press the button to turn on the
computer.
When the computer is on, press the button briey to initiate
Sleep.
When the computer is in the Sleep state, press the button
briey to exit Sleep.
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
Windows 8.1::
From the Start screen, type power, select Power and sleep
settings, and then select Power and sleep from the list of
applications.
or –
From the Windows desktop, right-click the Start button,
and then select Power Options.
Windows 10:
Type power in the taskbar search box, and then select
Power and sleep settings.
or –
10 Chapter 2 External component identication
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