HP ENVY 15-q300 Notebook PC User guide

HP ENVY Notebook

Maintenance and Service Guide

Development Company, L.P.

Bluetooth is a trademark owned by its

proprietor and used by Hewlett-Packard

Company under license. Intel and Core are U.S.

registered trademarks of Intel Corporation.

Microsoft and Windows are U.S. registered

trademarks of Microsoft Corporation. SD Logo

is a trademark of its proprietor.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: April 2015

Document Part Number: 810306-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows 8. This computer may require

upgraded and/or separately purchased

hardware, drivers, and/or software to take full

advantage of Windows 8 functionality. See for

http://www.microsoft.com details.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and

software) within 14 days for a refund subject

to the refund policy of your place of purchase.

For any further information or to request a full

refund of the computer, please contact your

local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits defined by the International Standard for Safety of Information Technology

Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 4

Display ................................................................................................................................................................... 4

Top ......................................................................................................................................................................... 5

TouchPad ............................................................................................................................................. 5

Lights ................................................................................................................................................... 6

Buttons and speakers ......................................................................................................................... 7

Keys ..................................................................................................................................................... 8

Left side ................................................................................................................................................................. 9

Right side ............................................................................................................................................................. 10

Bottom ................................................................................................................................................................. 11

Labels ................................................................................................................................................................... 12

3 Illustrated parts catalog .............................................................................................................................. 13

Computer major components ............................................................................................................................. 13

Miscellaneous parts ............................................................................................................................................. 15

Display assembly subcomponents ..................................................................................................................... 16

Mass storage devices .......................................................................................................................................... 17

Sequential part number listing ........................................................................................................................... 17

4 Removal and replacement procedures preliminary requirements .................................................................... 20

Tools required ...................................................................................................................................................... 20

Service considerations ........................................................................................................................................ 20

Plastic parts ....................................................................................................................................... 20

Cables and connectors ...................................................................................................................... 21

Drive handling ................................................................................................................................... 21

Grounding guidelines ........................................................................................................................................... 21

Electrostatic discharge damage ....................................................................................................... 21

Packaging and transporting guidelines ......................................................................... 23

Workstation guidelines ................................................................................ 23

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 25

Component replacement procedures ................................................................................................................. 25

Battery ............................................................................................................................................... 26

WLAN module .................................................................................................................................... 27

v

Hard drive .......................................................................................................................................... 29

Memory module ................................................................................................................................ 31

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 33

Component replacement procedures ................................................................................................................. 33

RTC battery ........................................................................................................................................ 33

Base enclosure .................................................................................................................................. 35

Display assembly .............................................................................................................................. 37

Fan ..................................................................................................................................................... 45

System board .................................................................................................................................... 46

Heat sink ............................................................................................................................................ 49

Connector board ................................................................................................................................ 52

Power connector cable ...................................................................................................................... 54

Subwoofer ......................................................................................................................................... 55

Speakers ............................................................................................................................................ 57

TouchPad assembly .......................................................................................................................... 59

Power button board .......................................................................................................................... 61

Keyboard ........................................................................................................................................... 62

7 Using Setup Utility (BIOS) in Windows 8 ......................................................................................................... 65

Starting Setup Utility (BIOS) ................................................................................................................................ 65

Updating Setup Utility (BIOS) .............................................................................................................................. 65

Determining the BIOS version ........................................................................................................... 65

Downloading a BIOS update .............................................................................................................. 66

8 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 67

Starting Setup Utility (BIOS) ................................................................................................................................ 67

Updating the BIOS ................................................................................................................................................ 67

Determining the BIOS version ........................................................................................................... 67

Downloading a BIOS update .............................................................................................................. 67

9 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................... 69

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 69

10 Backing up, restoring, and recovering in Windows 8.1 .................................................................................. 71

Creating recovery media and backups ................................................................................................................ 71

Creating HP Recovery media (select models only) ........................................................................... 71

Using Windows tools ........................................................................................................................................... 72

Restore and recovery .......................................................................................................................................... 72

Recovering using HP Recovery Manager .......................................................................................... 73

vi

What you need to know before you get started ............................................................ 73

Using the HP Recovery partition (select models only) .................................................. 74

Using HP Recovery media to recover ............................................................................. 74

Changing the computer boot order ................................................................................ 74

Removing the HP Recovery partition (select models only) ........................................... 75

11 Backing up, restoring, and recovering in Windows 7 ..................................................................................... 76

Creating backups ................................................................................................................................................. 76

Creating recovery media to recover the original system ................................................................. 76

What you need to know .................................................................................................. 76

Creating the recovery media ........................................................................ 77

Creating system restore points ........................................................................................................ 77

What you need to know .................................................................................................. 77

Creating a system restore point ..................................................................................... 77

Backing up system and personal information .................................................................................. 77

Tips for a successful backup ........................................................................................... 78

What you need to know .................................................................................................. 78

Creating a backup using Windows Backup and Restore ................................................ 78

Restore and recovery .......................................................................................................................................... 79

Restoring to a previous system restore point .................................................................................. 79

Restoring specific files ...................................................................................................................... 79

Restoring specific files using Windows Backup and Restore ......................................... 79

Recovering the original system using HP Recovery Manager .......................................................... 79

What you need to know .................................................................................................. 79

Recovering using HP Recovery partition (select models only) ...................................... 80

Recovering using the recovery media ............................................................................ 80

Changing the computer boot order .............................................................. 80

12 Specifications ........................................................................................................................................... 82

Computer specifications ...................................................................................................................................... 82

13 Power cord set requirements ...................................................................................................................... 83

Requirements for all countries ........................................................................................................................... 83

Requirements for specific countries and regions ............................................................................................... 83

14 Recycling .................................................................................................................................................. 85

Index ............................................................................................................................................................. 86

vii

viii

1 Product description

Category Description Touch

models

Non-touch

models

Product Name HP ENVY Notebook × ×

Processors Intel Core i7-4722HQ 2.4-GHz (SC turbo up to 3.4-GHz) processor (1600-MHz

FSB, 6.0-MB L3 cache, quad, 37 W)

××

Chipset Intel HM87 express chipset × ×

Graphics Intel graphics: Intel HD Graphics 4600 × ×

Discrete graphics: Nvidia N16P-GT (GTX 950M) with 4 GB of dedicated video

memory

Support for HD decode, DX11, and HDMI

Supports Optimus

Supports GPS (GPU performance scaling)

××

Panel Support for low-voltage differential signalling LVDS, co-layout with eDP1.2

without PSR)

Touch solution with flush glass and multitouch enabled

××

15.6-in, full high-definition (FHD), white light-emitting diode (WLED), AntiGlare

(1920×1080), slim (3.2-mm), SVA, typical brightness 220 nits, 16:9 aspect ratio

××

15.6-in, high-definition (HD), white light-emitting diode (WLED), BrightView

(1366×768), flat (3.8-mm), SVA, typical brightness 220 nits, 16:9 aspect ratio

×

15.6-in, high-definition (HD), white light-emitting diode (WLED), AntiGlare

(1366×768), flat (3.8-mm), SVA, typical brightness 220 nits, 16:9 aspect ratio

×

Memory Two customer-accessible/upgradable memory module slots

Support for DDR3L-1600-MHz dual channel

Support for 16834-MB of system RAM in the following configurations:

●

16834-MB (8192-MB×2)

●

12288-MB (8192-MB+4096-MB)

●

8192-MB (8192-MB×1, 4096-MB×2)

●

6144-MB (4096-MB+2048-MB)

××

Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-

in) thickness

Support for Accelerometer hard drive protection

××

●

2.0-TB, 5400-rpm, 9.5-mm

●

1.0-TB, 5400-rpm, 9.5-mm

●

1.0-TB, 5400-rpm, 9.5-mm, 8-GB Hybrid

●

750-GB, 5400-rpm, 9.5-mm

××

Audio and video Dual speakers × ×

1

Category Description Touch

models

Non-touch

models

Subwoofer

Dual array digital microphones with appropriate beam-forming, echo-

cancellation, noise-suppression software

HD Audio

BANG & OLUFSEN

Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by

30 frames per second)

Ethernet Integrated 10/100/1000 network interface card (NIC) × ×

Sensor Accelerometer × ×

Wireless Integrated wireless local area network (WLAN) options by way of

wireless module

Two WLAN antennas built into display assembly

Intel WiDi 5.1 support

Compatible with Miracast-certified devices

Antenna support for 802.11a/b/g/n – MIMO support 2×2

××

Support for the following WLAN module:

●

Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo

Adapter

××

External media cards HP Multi-Format Digital Media Card Reader

Supports SD/SDHC/SDXC

Push-Push Insertion/Removal

××

Internal card

expansion

One half-size mini-card slot for WLAN × ×

Ports AC Smart Pin adapter plug

Audio-in (mono microphone)/audio-out (stereo headphone) combo jack

HDMI v1.4 supporting up to 1920×1080 @ 60Hz

RJ-45 (Ethernet)

USB: two USB 3.0 ports, two USB 2.0 ports

One USB 3.0 port supports USB Boost.

××

Keyboard/pointing

devices

Full-size, backlit, island-style keyboard with numeric keypad and DuraCoat,

Clickpad with image sensor

HP Control Zone Trackpad

Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-

zoom as default

Taps enabled by default

Support for Microsoft Windows 8 modern trackpad

××

Power requirements Support for the following AC adapters:

●

120-W HP Slim AC adapter (PFC, S, 4.5-mm) × ×

2 Chapter 1 Product description

Category Description Touch

models

Non-touch

models

Support for the following batteries

●

6-cell, 62-Wh, 2.80-Ah, Li-ion battery

●

6-cell, 47-Wh, 2.20-Ah, Li-ion battery

××

Security Support for the following:

●

Kensington Security Lock

●

Trusted Platform Module (TPM)

●

HP SimplePass support

××

Operating system Preinstalled:

Microsoft Windows 8.1 Professional

Microsoft Windows 8.1

Microsoft Windows 7 Professional

××

Serviceability End user replaceable parts:

AC adapter

Battery (system)

Hard drive

Memory modules (expansion and primary)

WLAN module

××

3

2 External component identification

Display

Component Description

(1) Internal display switch Turns off the display and initiates Sleep if the display is closed while

the power is on.

NOTE: The internal display switch is not visible from the outside of

the computer.

(2) Internal microphones (2) Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

To use the webcam:

▲

In Windows 8.1, from the Start screen, type camera, and then

select Camera from the list of applications.

In Windows 7, select Start > All Programs > Communication

and Chat > CyberLink YouCam.

(5) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

To access this document in Windows 8.1:

From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

4 Chapter 2 External component identification

Component Description

From the Windows desktop, click the question mark icon in the taskbar.

To access this document in Windows 7:

Select Start > HP Support Assistant > Next > My computer > User Guides.

Top

TouchPad

Component Description

(1) TouchPad zone Reads your finger gestures to move the pointer or activate

items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Top 5

Lights

Component Description

(1)

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the display

and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start

Technology allows your computer to resume quickly from

inactivity.

(2)

Mute light

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

(3)

Wireless light On: An integrated wireless device, such as a wireless local area

network (WLAN) device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are off.

(4) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

6 Chapter 2 External component identification

Buttons and speakers

Component Description

(1)

Power button

●

When the computer is off, press the button to turn on the

computer.

●

When the computer is on, press the button briefly to

initiate Sleep.

●

When the computer is in the Sleep state, press the button

briefly to exit Sleep.

●

When the computer is in Hibernation, press the button

briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and Windows shutdown

procedures are ineffective, press and hold the power button

down for at least 5 seconds to turn off the computer.

Windows 8.1: To learn more about your power settings, see your

power options.

▲

From the Start screen, type power, select Power and

sleep settings, and then select Power and sleep from the

list of applications.

‒ or –

From the Windows desktop, right-click the Start button,

and then select Power Options.

Windows 7: To learn more about your power settings:

Select Start > Control Panel > System and Security > Power

Options.

(2) Speakers (2) Produce sound.

Top 7

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the esc key, or on select models, the spacebar.

(3)

Windows key Windows 8.1:

Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows key again will return you to the

previous screen.

Windows 7:

Displays the Windows Start menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select models, the f5 action key turns the radiance

backlight keyboard feature off or on.

(5) num lock key Alternates between the navigational and numeric functions on

the integrated numeric keypad.

(6) Integrated numeric keypad When num lock is on, it can be used like an external numeric

keypad.

8 Chapter 2 External component identification

Left side

Component Description

(1) Security cable slot

Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or

stolen.

(2) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for

the internal fan to cycle on and off during routine operation.

(3)

HDMI port Connects an optional video or audio device, such as a high-

definition television, any compatible digital or audio

component, or a high-speed High-Definition Multimedia

Interface (HDMI) device.

(4)

USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports

will not charge all USB devices or will charge using a low

current. Some USB devices require power and require you to use

a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is off.

(5)

USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(6)

Memory card reader Reads optional memory cards that enable you to store, manage,

share or access information.

To insert a card:

▲

Hold the card label-side up, with connectors facing the

slot, insert the card into the slot, and then push in on the

card until it is firmly seated.

To remove a card:

▲

Press in on the card it until it pops out.

(7)

Hard drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: The accelerometer is being accessed.

(8)

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the display

and other components.

Left side 9

Component Description

●

Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

Right side

(1) Audio-out (headphone)/Audio-in (microphone)

jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an

optional headset microphone. This jack does not support

optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.

For additional safety information, refer to the Regulatory,

Safety, and Environmental Notices.

To access this document:

▲

From the Start screen, type support, and then select the

HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in

the taskbar.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-

in (microphone).

(2)

USB 2.0 port

Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(3)

RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(4) AC adapter light

●

White: The computer is connected to external power and

the battery is charged from 90 to 99 percent.

●

Amber: The computer is connected to external power and

the battery is charged from 0 to 90 percent.

●

Off: The battery is using battery power.

(5)

Power connector Connects an AC adapter.

10 Chapter 2 External component identification

Bottom

Component Description

(1)

Service door Provides access to the hard drive bay, the wireless local

area network (WLAN) module slot, the wireless wide area

network (WWAN) module slot, and the memory module

slots.

CAUTION: To prevent an unresponsive system, replace

the wireless module only with a wireless module

authorized for use in the computer by the governmental

agency that regulates wireless devices in your country or

region. If you replace the module and then receive a

warning message, remove the module to restore

computer functionality, and then contact support through

Help and Support.

Windows 8.1:

▲

From the Start screen, type help, and then select

Help and Support.

- or -

From the Windows desktop, click the question mark

icon in the taskbar.

Windows 7:

▲

Select Start > Help and Support.

(2) Battery bay Holds the battery.

(3) Vents (4) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal

for the internal fan to cycle on and off during routine

operation.

(4)

Battery release latch Releases the battery.

Bottom 11

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system

problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support,

you will probably be asked for the serial number, and possibly for the product number or the model

number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most

closely matches the service label on your computer.

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select models only)

●

Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the

Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.

HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a

Digital Product Key is electronically installed.

NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating

systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery

methods.

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

12 Chapter 2 External component identification

Page is loading ...

HP ENVY 15-q300 Notebook PC User guide

HP ENVY 15-q300 Notebook PC User guide

Related papers

Other documents