Lexmark CX310dn User manual

Category
Laser/LED printers
Type
User manual
CX310 Series
User's Guide
June 2013 www.lexmark.com
Machine type(s):
7527
Model(s):
211, 231
Contents
Safety information.......................................................................................6
Learning about the printer...........................................................................8
Finding information about the printer......................................................................................................8
Selecting a location for the printer............................................................................................................9
Printer configurations.............................................................................................................................10
Understanding the basic functions of the scanner..................................................................................11
Using the ADF and scanner glass.............................................................................................................12
Using the printer control panel...............................................................................................................13
Understanding the colors of the Sleep button and indicator lights........................................................13
Additional printer setup.............................................................................15
Installing internal options........................................................................................................................15
Installing hardware options.....................................................................................................................21
Attaching cables......................................................................................................................................23
Setting up the printer software...............................................................................................................24
Networking..............................................................................................................................................26
Verifying printer setup............................................................................................................................31
Loading paper and specialty media............................................................33
Setting the paper size and type...............................................................................................................33
Configuring Universal paper settings......................................................................................................33
Loading the 250sheet tray.....................................................................................................................33
Loading the manual feeder.....................................................................................................................36
Loading the 650sheet duo tray..............................................................................................................37
Loading the multipurpose feeder............................................................................................................38
Linking and unlinking trays......................................................................................................................41
Paper and specialty media guide................................................................44
Using specialty media..............................................................................................................................44
Paper guidelines......................................................................................................................................47
Supported paper sizes, types, and weights.............................................................................................50
Printing......................................................................................................54
Printing a document................................................................................................................................54
Contents 2
Printing confidential and other held jobs................................................................................................56
Printing information pages......................................................................................................................58
Canceling a print job................................................................................................................................58
Copying......................................................................................................60
Making copies.........................................................................................................................................60
Copying photos........................................................................................................................................61
Copying on specialty media.....................................................................................................................61
Customizing copy settings.......................................................................................................................63
Placing information on copies.................................................................................................................67
Canceling a copy job................................................................................................................................68
Understanding the copying options........................................................................................................68
E-mailing....................................................................................................71
Setting up the printer to e-mail...............................................................................................................71
Creating an e-mail shortcut.....................................................................................................................72
E-mailing a document..............................................................................................................................72
Canceling an e-mail.................................................................................................................................73
Scanning....................................................................................................74
Scanning to an FTP address.....................................................................................................................74
Scanning to a computer..........................................................................................................................76
Understanding the printer menus..............................................................78
Menus list................................................................................................................................................78
Supplies menu.........................................................................................................................................79
Paper menu.............................................................................................................................................80
Reports menu..........................................................................................................................................89
Network/Ports.........................................................................................................................................90
Security menu.........................................................................................................................................98
Settings menu........................................................................................................................................100
Saving money and the environment.........................................................127
Saving paper and toner.........................................................................................................................127
Saving energy........................................................................................................................................128
Recycling................................................................................................................................................131
Contents 3
Securing the printer..................................................................................133
Using the security lock feature..............................................................................................................133
Statement of Volatility..........................................................................................................................133
Erasing volatile memory........................................................................................................................134
Erasing nonvolatile memory................................................................................................................134
Finding printer security information.....................................................................................................134
Maintaining the printer............................................................................135
Storing supplies.....................................................................................................................................135
Cleaning printer parts............................................................................................................................135
Checking the status of parts and supplies.............................................................................................137
Estimated number of remaining pages.................................................................................................137
Ordering supplies..................................................................................................................................138
Replacing supplies.................................................................................................................................140
Moving the printer................................................................................................................................158
Managing the printer...............................................................................160
Finding advanced networking and administrator information.............................................................160
Checking the virtual display...................................................................................................................160
Setting up email alerts.........................................................................................................................160
Viewing reports.....................................................................................................................................160
Configuring supply notifications from the Embedded Web Server.......................................................161
Copying printer settings to other printers.............................................................................................162
Restoring factory default settings.........................................................................................................162
Clearing jams............................................................................................163
Avoiding jams........................................................................................................................................163
Understanding jam messages and locations.........................................................................................164
[x]page jam, clear standard bin [203.xx]..............................................................................................166
[x]-page jam, open front door to clear fuser [202.xx]...........................................................................169
[x]-page jam, open front door [20y.xx].................................................................................................172
[x]page jam, open front door to clear duplex [23y.xx]........................................................................173
[x]page jam, open tray [x] [24y.xx]......................................................................................................174
[x]page jam, clear manual feeder [251.xx]...........................................................................................175
[x]page jam, clear multipurpose feeder [250.xx].................................................................................176
[x]page jam, open automatic feeder top cover. [28y.xx].....................................................................177
Contents 4
Troubleshooting.......................................................................................179
Understanding the printer messages....................................................................................................179
Solving printer problems.......................................................................................................................192
Solving print problems..........................................................................................................................198
Solving copy problems..........................................................................................................................224
Solving scanner problems.....................................................................................................................227
Embedded Web Server does not open.................................................................................................232
Contacting customer support................................................................................................................233
Notices.....................................................................................................234
Product information..............................................................................................................................234
Edition notice........................................................................................................................................234
Power consumption..............................................................................................................................238
Index........................................................................................................248
Contents 5
Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a
danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a
lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local
regulations.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:
Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
Disconnect all cords and cables from the printer before moving it.
Lift the printer off the optional tray, and then set it aside instead of trying to lift the tray and printer at the same
time.
Note: Use the handholds located on both sides of the printer to lift it.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
Use only the telecommunications (RJ11) cord provided with this product or a 26 AWG or larger replacement when
connecting this product to the public switched telephone network.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
Safety information 6
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using multiple input options. If you purchased a
multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more
information, see
www.lexmark.com/multifunctionprinters.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
SAVE THESE INSTRUCTIONS.
Safety information 7
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
Connecting the printer
Installing the printer software
Setup documentation—The setup documentation came
with the printer and is also available at
http://support.lexmark.com.
Additional setup and instructions for using the printer:
Selecting and storing paper and specialty media
Loading paper
Configuring printer settings
Viewing and printing documents and photos
Setting up and using the printer software
Configuring the printer on a network
Caring for and maintaining the printer
Troubleshooting and solving problems
User's Guide and Quick Reference Guide—The guides may
be available on the Software and Documentation CD.
For more information, visit
http://support.lexmark.com.
Instructions for:
Connecting the printer to an Ethernet network
Troubleshooting printer connection problems
Networking Guide—Open the Software and
Documentation CD, and then navigate to:
Documentation > User’s Guide and other publications >
Networking Guide
Help using the printer software Windows or Mac Help—Open a printer software program
or application, and then click Help.
Click
?
to view contextsensitive information.
Notes:
Help is automatically installed with the printer
software.
The printer software is located in the printer
program folder or on the desktop, depending on
your operating system.
Learning about the printer 8
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
Documentation
Driver downloads
Live chat support
Email support
Voice support
Lexmark support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation for
your country or region can be found on the support Web
site or on the printed warranty that came with your
printer.
Record the following information (located on the store
receipt and at the back of the printer), and have it ready
when you contact customer support so that they may
serve you faster:
Machine Type number
Serial number
Date purchased
Store where purchased
Warranty information Warranty information varies by country or region:
In the U.S.—See the Statement of Limited Warranty
included with this printer, or at
http://support.lexmark.com.
In other countries and regions—See the printed
warranty that came with your printer.
Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any
options, then leave enough room for them also. It is important to:
Set up the printer near a properly grounded and easily accessible electrical outlet.
Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee
156 standard.
Provide a flat, sturdy, and stable surface.
Keep the printer:
Clean, dry, and free of dust.
Away from stray staples and paper clips.
Away from the direct airflow of air conditioners, heaters, or ventilators.
Free from direct sunlight and humidity extremes.
Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 15.6 to 32.2°C (60 to 90°F)
Storage temperature -40 to 43°C (-40 to 110°F)
Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer 9
1 Right side 304.8 mm (12 in.)
2 Front 508 mm (20 in.)
3 Left side 76.2 (3 in.)
4 Rear 101.6 mm (4 in.)
5 Top 291.7 mm (11.5 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using multiple input options. If you purchased a
multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more
information, see
www.lexmark.com/multifunctionprinters.
Learning about the printer 10
Basic models
1 Printer control panel
2 Automatic document feeder (ADF)
3 Standard bin
4 Top door latch
5 Right side cover
6 Standard 250-sheet tray (Tray 1)
7 Manual feeder
8 Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2)
Understanding the basic functions of the scanner
Make quick copies or set the printer to perform specific copy jobs.
Scan documents and send them to your computer, an e-mail address, or an FTP destination.
Scan documents and send them to another printer (PDF through an FTP).
Learning about the printer 11
Using the ADF and scanner glass
Automatic document feeder (ADF) Scanner glass
A
B
C
Use the ADF for multiplepage documents.
Note: The ADF scans only one side of the page.
Use the scanner glass for singlepage documents, book pages, small items
(such as postcards or photos), transparencies, photo paper, or thin media
(such as magazine clippings).
Using the ADF
Load the document into the ADF tray faceup, short edge first.
Load up to 50 sheets of plain paper into the ADF tray.
Scan sizes from 105 x 148 mm (4.1 x 5.8 inches) wide to 216 x 368 mm (8.5 x 14.5 inches) long.
Scan media weights from 52 to 120 g/m
2
(14–32 lb).
Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings)
into the ADF tray. Place these items on the scanner glass.
Using the scanner glass
When using the scanner glass:
Place the document facedown on the scanner glass in the corner with the green arrow.
Scan or copy documents up to 216 x 296.9 mm (8.5 x 11.69 inches).
Copy books up to 12.7 mm (0.5 inch) thick.
Learning about the printer 12
Using the printer control panel
1
2
3
4
5
6
7
8
9
10
Use the To
1 Display
View printing, copying, emailing, and scanning options.
View printer status and error messages.
2 Select button
Select menu options.
Save settings.
3 Arrow buttons Scroll through menus or settings on the display.
4 Keypad Enter numbers, letters, or symbols.
5 Sleep button Enable Sleep mode or Hibernate mode.
6 Cancel button Stop all printer activity.
7 Start button Start a job, depending on which mode is selected.
8 Back button Return to the previous screen.
9 Home button Go to the home screen.
10 Indicator light Check the status of the printer.
Understanding the colors of the Sleep button and indicator
lights
The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition.
Indicator light Printer status
Off The printer is off or in Hibernate mode.
Blinking green The printer is warming up, processing data, or printing.
Solid green The printer is on, but idle.
Blinking red The printer requires user intervention.
Sleep button light Printer status
Off The printer is off, idle or in Ready state.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is entering or waking from Hibernate mode.
Learning about the printer 13
Sleep button light Printer status
Blinking amber for 0.1 second, then goes
completely off for 1.9 seconds in a slow,
pulsing pattern
The printer is in Hibernate mode.
Learning about the printer 14
Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch something metal on the printer before touching any controller board electronic components or connectors.
Available internal options
Memory card
DDR3 DIMM
Flash memory
Fonts
Firmware
Forms and Barcode
Prescribe
IPDS
Additional printer setup 15
Accessing the controller board
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
1 Access the controller board at the back of the printer.
Note: This task requires a flathead screwdriver.
2 Turn the screws counterclockwise to remove them.
3 Slightly open the controller board access cover, and then shift to the right to remove it.
4 Locate the appropriate connector on the controller board.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch something metal on the printer before touching any controller board electronic components or
connectors.
Additional printer setup 16
1 2
1 Memory card connector
2 Option card connector
5 Reattach the cover.
Additional printer setup 17
6 Turn the screws clockwise to lock the cover.
Installing a memory card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
1 Access the controller board.
For more information, see
“Accessing the controller board” on page 16.
2 Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may
cause damage.
Additional printer setup 18
3 Align the notch (1) on the memory card with the ridge (2) on the connector.
2
1
4 Push the memory card straight into the connector, and then push the card toward the controller board wall until
it clicks into place.
1
2
5 Close the controller board access cover.
Additional printer setup 19
Installing an optional card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them
off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch a metal surface on the printer before touching any controller board electronic components or connectors.
1 Access the controller board.
For more information, see
“Accessing the controller board” on page 16.
2 Unpack the optional card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.
Additional printer setup 20
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Lexmark CX310dn User manual

Category
Laser/LED printers
Type
User manual

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