Polycom Integra VVX 500 Quick Reference Manual

Brand: Polycom

Model: Integra VVX 500

Category: Mobile phones

Type: Quick Reference Manual

POLYCOM VVX500

Quick Reference Guide v1.2

18/02/2014

Polycom VVX500 Quick Reference Guide v1.2 Public

The VVX 500 handset features a touch screen, to use the touch screen tap to

select and highlight screen items. To scroll through a menu touch the screen

and swipe your finger in the direction you wish to scroll through the menu

To go back to a previous menu or screen, tap Back

Soft-keys are buttons which don’t have a fixed purpose. Depending on what

you are doing on the phone, the soft-keys will do different things. For example

the transfer soft key only shows up when you are actually in a call, as does the

conference button

On this model of phone the soft keys are shown on the touch screen so they

are referred to as their name rather than a soft key. You also tap the key rather

than press it.

Your phone has four main views: Home, Calls, Active Calls and Lines view.

For Home view from any menu, press

From Home View press to display either Lines, Calls or Active Call View

To switch between Lines View and either Calls or Active Call View, simply swipe

the screen with your finger

Polycom VVX500 Quick Reference Guide v1.2 Public

Home view displays icons you can tap to access phone functions:

Touch and hold to display fewer icons. Touch and hold or swipe the

screen to display more icons.

From Home View, tap your extension number (phone line) to display your

phone lines and favourites (see section how to add contacts as favourites),

which are contact you can dial by tapping their name. To go back, tap Close

Polycom VVX500 Quick Reference Guide v1.2 Public

Lines view displays phone lines, favourites and soft keys

If your phone is idle you can tap the phone line to access the dialler

Calls View displays a list of all your calls

Call colour indicates status:

Dark green - Active call

Dark blue- Incoming and held calls

Polycom VVX500 Quick Reference Guide v1.2 Public

Bright green – Active call is highlighted

Bright blue – incoming or held call is highlighted

Tap a call to highlight it. The soft keys apply to the highlighted call

Active Call View

If a phone line has only one active call – and it’s active- you can access Active

Call View

Entering Data

Use the onscreen keyboard or the dialpad keys to enter information. To

backspace tap

To use the onscreen keyboard, tap

To type with the dialpad keys, press a key repeatedly to view the character

options and stay on the character to select it

To type other characters, tap Encoding or Mode. When using the dialpad keys,

use the 1, *, 0 and # keys

About Calls

Only one call can be active at one time

You can use the handset, speakerphone or headset for calls. During a call you

can change modes by picking up the hand or by pressing or

Polycom VVX500 Quick Reference Guide v1.2 Public

If you navigate away from your call(s), press to see Active Calls or Calls view

again

Making a Call

Pick up the handset, or press or .

From lines view: Press the phone line key, enter the phone number and tap

to make the call

From Lines View: Tap your extension icon, enter the phone number and tap

to make the call

From Home View: Tap New Call, enter the phone number, and tap to make

the call

Answering a Call

To answer with the handset pickup the handset

To answer with the speakerphone press or tap Answer

To answer with a headset press

To answer a new call whilst on an active call, press Answer. The current call will

be held (only active with call waiting feature enabled)

Ending a Call

To end an active call, replace the handset or press , or press , or tap End

Call

To end a held call, navigate to Calls View and highlight the held call. Tap

resume and tap End Call

Call Hold and Resume

From Lines, Calls or Active Call View, tap Hold.

Polycom VVX500 Quick Reference Guide v1.2 Public

If you’re in Calls View, remember to highlight the call first.

To resume a held call, tap resume from either Lines or Calls View

Mute / Un-mute

During your call, press the Mute button. To un-mute, press the Mute

button again.

During Mute you can hear the other party / parties, but they cannot hear you.

This applies to calls using the handset, headset and speakerphone

Call Transfer Announced

While on a call, tap the Transfer button on the screen, and call the other party.

When you hear the ring back tone, or after you talk with the other party, tap

transfer

Call Transfer Blind (unannounced)

While on a call tap the Transfer button and call the other party. Tap the Blind

key (located in the top right of the screen) to complete the transfer without

waiting for the ring back tone, this will transfer the call unannounced.

Three Way Conference Call

Call the first party, and after the call connects tap Confrnc. Dial and connect

with the second party and press Confrnc again

From Lines or Calls view you can;

Tap Hold to hold all participants

Tap End Call to end the conference

Tap Split to end the conference and hold all participants

Note: If you have an active and held call you can tap Join to setup a conference

Polycom VVX500 Quick Reference Guide v1.2 Public

Retrieving Voicemail

If you have been left a voicemail you will see a voicemail notification envelope

symbol and a new message notification scrolling at the top of the screen.

Follow the procedure below to retrieve voicemail messages.

An alternative option for voicemail notification is to use the PC Assistant

Toolbar under “Voice Messaging”. Here you have the option to request a

notification or carbon copy of the voicemail emailed to a specified e-mail

address.

Accessing the Voicemail Portal

From your desk phone:

Dial *62 or press the Messages button followed by the connect key, then enter

your passcode followed by the # key

From a phone other than your own :

Dial *62 or press the Messages button followed by the Connect key, press *

during the voicemail greeting then enter your passcode followed by the # key

Voicemail Settings

To change your voice portal passcode:

 At the voice portal main menu select option 8 (change passcode)

 Enter new passcode and press #

 Enter new passcode again and press # to confirm

 To change your name recording

 At the voice portal main menu select option 3 (personalised name)

 Press 1 to record your name

 Press # when finished

Polycom VVX500 Quick Reference Guide v1.2 Public

To record a busy greeting:

 Press 1 to access your voicemail box

 Select option 2 (busy greeting menu)

 Press 1 to record your busy greeting

 Press # when finished

To record a no-answer greeting:

 Press 1 to access your voicemail box

 Select option 3 (no answer menu)

 Press 1 to record your no answer greeting

 Press # when finished

Forwarding Calls

To enable call forwarding tap Settings from Home View, and tap Features >

Forward. Tap the forwarding type to enable, type a forwarding number, and

tap Enable

To disable call forwarding, tap settings from Home View, and tap Features >

Forward. Tap the forwarding type to disable, and tap Disable

To enable per call forwarding; as your phone rings, tap Forward, enter the

forwarding number, and tap Forward to forward the call

Viewing Call History

To view your recent calls list, tap New Call from the Home View and tap Recent

From the Recent Calls list, tap to sort and order calls, tap to display only

certain calls, or tap a call record to call the person

From Lines, Calls or Active Call View tap to view your recent calls

Polycom VVX500 Quick Reference Guide v1.2 Public

Alternatively use the PC Assistant Toolbar, Call History feature (where

available) to view and call back missed, placed and received calls.

Contact Directory

To view your Directory – Tap Directories from Home view, then Corporate

Directory. To search (Last Name only), tap to show the keyboard and type

the first few letters. Tap then hit Submit.

To add a contact navigate to your Contact Directory and tap Type the

contact’s information, and tap Save.

To update contact information – Navigate to your Contact and tap the contact.

Tap , update the contact’s information and tap save

To delete a contact. Navigate to your Contact Directory and tap the contact.

Tap and tap Yes to confirm

To dial a contact from your Directory – Navigate to your Contact Directory and

tap the contact. From the contact’s information screen, tap the contact’s

phone number

Favourites

Favourites are contacts you call most often. Favourites display in your

Favourites list and Lines View. They also display when you tap the phone line in

Home View.

To view your Favourites list – from Home View, tap New Call and tap favourites

To make a contact a Favourite – Navigate to your Contact Directory and tap

the contact. Tap Add to Favourites and tap Yes to confirm

To dial a Favourite- Tap the Favourite from Lines view or your Favourites list

To re-order your Favourites list. Update the contact’s Favourite index number

in the Contact Directory

Polycom VVX500 Quick Reference Guide v1.2 Public

Volume Keys

To change call volume press, during a call.

To change the ringer volume press, when the phone is idle or ringing

To change call volume on the loudspeaker press, followed by

HARROGATE (HEAD OFFICE)

Central House

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Harrogate

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Brunel Road

Theale

Reading

RG7 4AB

CAMBRIDGE

Newton House

Cambridge Business Park

Cowley Road

Cambridge

CB4 0WZ

READING

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Reading

RG2 0TG

LONDON

Lifeline House

80 Clifton Street

London

EC2A 4HB

HYDE

Unit B

SK14 Industrial Park

Broadway

Hyde

SK14 4QF

INDIA

606-611, 6th Floor

Manjeera Trinity Corporate

JNTU – Hitech City Road

Kukatpally, Hyderabad – 72

0800 983 2522

[email protected]

www.redcentricplc.com

Polycom Integra VVX 500 Quick Reference Manual

Brand: Polycom

Model: Integra VVX 500

Category: Mobile phones

Type: Quick Reference Manual

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Polycom Integra VVX 500 Quick Reference Manual

Polycom Integra VVX 500 Quick Reference Manual

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