Telstra VVX 1500 User manual

Telstra VVX 1500 Phone Guide | June 2014 Page 1

Telstra VVX 1500 Phone Guide

Your phone has a touch-sensitive screen. To

access features or obtain information, tap the

menu items, arrow keys, soft keys (the keys

along the bottom of the touch screen) and field

that display on the touch screen.

If you are required to initially configure your IP

phone you will be advised of the Username and

Password. This information only needs to be

entered once via the QSetup soft key.

Tap the QSetup soft key

Tap the Server User field

Enter the Server User credentials (obtain this

information from Telstra.

This number will be your phone number)

Tap the Server Password field

Tap the Mode soft key and tap 123 (to select

numbers)

Enter the Server password (obtain this

information from Telstra)

Tap Save Config to Save the Config

You will now need to manually reboot the phone

Press the Home button

Tap Settings

Tap Basic , swipe your finger up the screen and

Tap Restart Phone

Tap the Yes soft key (to confirm)

Note 1: Restarting the phone may take a few

minutes

Note 2: If your phone has been preconfigured

the QSetup soft key will not be visible

Note 3: This is only required for phones that are

on DMS (Device Management System)

platform.

Your phone displays video in 2 windows, a

small picture-in-picture (PIP) window at the top-

right of the touch screen, and a larger window

centred in the middle of the touch screen.

During a call, you can tap the PIP to swap

the windows the video displays in. You can

also display video on the entire screen (full

screen mode) by tapping the larger window.

Ensure you open the privacy shutter

(centred above the touch screen) using the

privacy shutter adjuster (centred above the

camera). You can also adjust the camera barrel

(located at the back of the camera) up or down.

If you require your phone to receive video and

not send video, follow the steps below to

disable the sending of video.

To enter the Main menu, tap Menu

Tap Settings, Basic, Video, Video Call

Settings

Tap Auto Start Video Tx – set this to disabled

Tap the Save soft key

(All calls will have video from the phone

blocked)

If the user decides to send video during the call

Tap the Video soft key that comes up during

the call,

Tap the Start Video soft key that’s shown and

two way video is activated

During a video call, tap the Video soft key to do

the following:

To start or stop transmitting video, tap the Start

Video or Stop Video soft keys

To display the video that appears in the large

window on the entire screen, tap the Full

Screen soft key. To return to normal video, tap

the Full screen video

To toggle the video to display large far-site

video with PIP near-site video or vice versa, tap

the Swap soft key

To exit the video options, tap the Back soft key

Note: The video soft keys are NOT available

during audio-only calls

Telstra VVX 1500 Phone Guide | June 2014 Page 2

Telstra VVX 1500 Phone Guide

To enter the Main menu, tap

To return to the idle screen, tap

To select a menu item, tap the menu item

To go back to the previous menu, tap the Back

soft key

To select a soft key, tap the soft key

To select an option in a list, tap the option, then

tap the Select soft key

To scroll through menu items listed on more

than one screen, tap

To “Page Down” or “Page Up”, tap

During a call, press the to adjust the

call volume

While the phone is idle, to adjust the Ringer

volume, press the volume buttons.

Lift the handset and enter the required number

by tapping the touch screen or using the phone

keypad

With the handset on-hook, tap the NewCall soft

key, enter the phone number by tapping the

touch screen or using the phone keypad

Lift the handset OR

Tap the Answer soft key OR

Tap the green flashing bar icon (on the top

right of the screen)

Hang up the handset OR

Tap the End Call soft key

When a line is in use the flashing bar next to the

line display is a solid green light

When a call is on Hold the flashing bar next to

the line display will flash red

Tap the Hold soft key, or press the Hold button

To return to the call

Tap the Resume soft key or press the Hold

button

To make another call while the original caller is

on hold

Tap the New Call soft key, enter the required

number

If multiple calls are on hold

Tap the call on hold to select it

Tap the Resume soft key, or press the Hold

button

To Join all three parties onto an impromptu

conference call

With 2 calls in progress (1 call on hold and 1

call active)

Tap Join

While Mute is activated, you can hear all other

parties, however they cannot hear you.

During a call press the mute button

(The mute button is illuminated in red)

To turn off mute, press the mute button

again

Blind Transfer enables you to transfer a call to

another party without announcing the call prior

to transfer.

During a Call tap the Transfer soft key

Tap the Blind soft key

Enter the transfer destination number

Your call will be transferred automatically.

Supervised Transfer enables you to transfer a

call to another party with consultation.

During a Call press the Transfer soft key

Enter the transfer destination number

Press the Send soft key (if dialling internally)

When the party answers, announce the call

Press the Transfer soft key again to complete the

transfer.

If the party refuses the call (prior to completing

the transfer)

Press the Cancel soft key to be returned to the

original caller.

Telstra VVX 1500 Phone Guide | June 2014 Page 3

Telstra VVX 1500 Phone Guide

There are 3 Call forward options which can be

set from your handset using either soft keys or

Feature Access Codes; Call Forward Always,

Call Forward No Answer, Call Forward Busy.

To forward all your calls to another number:

Tap the Forward soft key

Tap Always

Enter the required number to which to forward

your calls

Tap the Enable soft key

An arrow is displayed on the phone

screen next to your phone number.

Tap the Forward soft key

Tap Always

Tap Disable

To forward your calls to another number if not

answered after a specified number of rings

Tap the Forward soft key

Tap No Answer

Enter the required number to which to forward

your calls

Tap the screen to select the Forward After

Rings field and enter the required number of

rings (20 rings is the default)

Tap the Enable soft key

Tap the Forward soft key

Tap Call Forward No Answer

Tap Disable

To forward your calls to another number if you

are engaged on a call

Tap the Forward soft key

Tap Busy

Enter the required number to which to forward

your calls

Tap the Enable soft key

Tap the Forward soft key

Tap Busy

Tap Disable

Note: The Do Not Disturb feature is only

available if a user has an Executive service

pack assigned to them.

Press Do Not Disturb button,(the DND

button glows red)

OR

The Do Not Disturb Service has been turned on.

Your phone will not ring while this service is on.

Press Do Not Disturb button

OR

The Do Not Disturb Service has been turned off.

While engaged in one call:

Tap the Conference soft key, or press the Conf

button

Enter the required number or extension of the

second party

When the call connects

Tap the Conference soft key, or press the Conf

button.

All parties are connected in a three-way call.

To end the conference but keep the other

participants connected

Tap the End Call soft key

To start and stop the transmission of video

Tap the Video soft key, to start

Tap the Stop Video soft key, to stop

Note: If either of the other two parties hangs

up, your call with the remaining party stays

intact. If you hang up, the other two parties

will be disconnected

Note: There can be a maximum of 3 parties

on a conference call, unless you have the

Executive service pack which has the N-

Way feature which enables a total of 8

parties on a Conference call.

Telstra VVX 1500 Phone Guide | June 2014 Page 4

Telstra VVX 1500 Phone Guide

If the Call Waiting feature has been turned

on, while engaged in a call:

Call Waiting tone indicates another call to your

line.

Tap the Answer soft key to switch to and

answer the incoming call.

The initial call is automatically placed on

hold.

By tapping the screen you can toggle between

calls, tap the call that is on hold.

Tap the Resume soft key to resume your

conversation.

You cannot receive additional calls while both

lines are engaged.

To organise a multipoint video conference,

include your Virtual Meeting Room (VMR)

phone number in your meeting invite.

To start the Video conference, as a Host

(organiser)

Dial your VMR phone number

To start the conference, press #, then enter

your Meeting Room PIN, followed by #

As a Guest (invitee) dial the VMR phone

number at the time of the meeting

The conference will commence for all

participants.

If the Host has not initiated the meeting the

guest/s will be placed in a virtual waiting room

until the Host joins.

To add or edit a contact:

Tap Menu

Tap Features

Tap Contact Directory

Tap the Add soft key

Tap the Edit soft key

Tap a field, then add or edit the information

required.

the only mandatory field is the Contact (phone

number) field

Tap Save to confirm changes

Tap to return to the idle screen

Tap Menu

Tap Features

Tap Contact Directory

Tap the More then the Search soft keys and

enter the first few characters of the contact’s

first or last name

Tap Search to view your list

Tap a Contact and tap the Dial soft key to call

the contact

Tap to return to the idle screen

Tap Menu

Tap Features

Tap Contact Directory

Tap the More

Select the contact to be deleted

Tap Delete

Tap to return to the idle screen

To use a Call List:

Tap Menu

Tap Features

Tap Call Lists

Tap either Missed, Received or Placed Calls

Tap the required call for information to display

With the list on the screen

Tap the Dial soft key

With the list on the screen

Tap the required call, then tap the Clear soft

key

Tap the More soft key, then tap the Save soft

key

A Missed call icon will appear in the top

left hand corner of the screen indicating how

many calls have been missed

Tap the Missed calls icon

Slide the scroll bar to scroll down or up

Telstra VVX 1500 Phone Guide | June 2014 Page 5

Telstra VVX 1500 Phone Guide

Tap the call to highlight it

Tap the Clear soft key

Tap the Exit soft key to return to the main

screen

To change your ring type:

Tap Menu

Tap Settings

Tap Basic

Tap Ring Type

Tap a ring type option

Tap the Play soft key to listen to the tune

Tap the Select soft key to make that ring type

your default

Tap to return to the idle screen

To disable your phone from automatically

transmitting video at the start of all calls

Tap Menu on the screen

Tap Settings (option 3)

Tap Basic (option 1)

Tap Video (option 5)

Tap Video Call Settings

Tap the Auto Start Video T x field’s highlighted

box

From the drop down list, tap Disabled

Tap the Save soft key

Tap to return to the idle screen

To change the Backlight display of the

phone screen

Tap the Menu button

Tap the Settings (or press 3)

Tap the Basic (or press 1)

Tap the Backlight display (or press 3)

Tap Backlight On Intensity and choose either

High, Medium or Low

Tap Save

Tap Backlight Idle Intensity and choose either

High, Medium or Low

Tap Save

Tap Maximum Intensity

Tap the Up or Down soft key to adjust the

intensity

Tap Save

Tap the Back soft key to return to the previous

screen

To specify the Headset memory

Tap the Menu button

Tap the Settings (or press 3)

Tap the Basic (or press 1)

Tap the Preferences (or press 1)

Tap the Headset (or press 3)

Tap Headset Memory

Tap Enable (a  will appear in the Enable

check box to ensure this is selected)

To enable the Jabra DHSG headset

Tap the Menu button

Tap the Settings (or press 3)

Tap the Basic (or press 1)

Tap the Preferences (or press 1)

Tap the Headset (or press 3)

Tap Headset Memory

Tap Disable

Tap the Back soft key

Tap Analog Headset Mode (or press 2)

Tap Jabra DHSG

Tap the Back soft key

The Jabra Headset requires a setting change

On the scroll button on the headset stand

Press > to go to Electronic Hook switch ( 2nd

option)

Scroll down and select DHSG (3rd option)

Press the Messages button or dial the Voice

Portal number (ask your Group Administrator

what this is).

Enter a passcode, when prompted; after your

initial login you will need to change your

passcode.

It is essential your passcode be changed

for security reasons. It is important to keep

your new passcode private.

Record your name when prompted

Press the hash key (#)

Follow the prompts to save the recording, or re-

record your name

Telstra VVX 1500 Phone Guide | June 2014 Page 6

Telstra VVX 1500 Phone Guide

Press the Messages (MSG) Button, or dial the

Voice Portal extension.

Enter your passcode followed by the hash key

(#).

Press the Messages (MSG) button or dial the

Voice Portal extension.

Press the star key (*) during the greeting.

Enter your mailbox ID (your extension).

Enter your passcode followed by the hash key

(#).

Dial the Voice Portal phone number.

Enter your mailbox ID (your extension)

followed by the hash key (#).

Enter your passcode followed by the hash key

(#).

1... Access your Voice Mailbox

2... Change your CommPilot Express profile†

3... Record your name

4... Change your Call Forwarding options

6... Make a call

8... Change your passcode

9... Exit the Voice Portal

#... Repeat this menu

†... Only available if assigned.

Press Messages (MSG) Button

Enter your passcode and press #

Press 1 to access your voice mailbox

Press 2 to change your Mailbox Busy greeting

1... Record new Busy Greeting

2... Listen to current Busy Greeting

3... Revert to system default Busy Greeting

*... Return to Voice Messaging main menu

#... Repeat menu

Press Messages (MSG) Button

Enter your passcode and press #

Press 1 to access your voice mailbox

Press 3 to change your Mailbox No Answer

greeting

1... Record new No Answer Greeting

2... Listen to current No Answer Greeting

3... Revert to system default No Answer

Greeting

*... Return to Voice Messaging main menu

#... Repeat menu

1... Listen to your messages

2... Change your mailbox Busy greeting

3... Change your mailbox No Answer greeting

5... Compose and send a new message

7... Delete all messages

*... Go to the CommPilot Voice Portal

#... Repeat this menu

Telstra VVX 1500 Phone Guide | June 2014 Page 7

Telstra VVX 1500 Phone Guide

New messages flagged as urgent are played

first.

The message envelope for each message is

played first (time and date, sender if known),

followed by the message itself.

Use your keypad as follows to browse your

messages (you can interrupt the message or

envelope to perform any function):

1

2



3

4



5



6



7

ERASE

8

CALL

BACK

9

MORE

OPTIONS

*

BACK TO

MAILBOX

0

#

#... Save this message

7... Erase this message

2... Repeat this message

4... Return to previous message

5... Play the message envelope

6... Go to the next message

8... Call back the caller

9... Hear additional options

*... Go back to the previous menu

Telstra VVX 1500 User manual

Telstra VVX 1500 User manual

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