1 25CR/HR/FB and 50CR/HR/FB
Operation and Service Manual
Following installation, please forward this manual
to the appropriate operations person.
Symphony Plus
™
25 and 50 Series
Ice and Water Dispensers
25CR425A/W
50CR425A/W
25HR425A/W
50HR425A/W
25FB425A/W
50FB425A/W
01033661R00
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
2 25CR/HR/FB and 50CR/HR/FB
Contents
Welcome to Follett. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Before you begin .......................................................................... 3
Specications .............................................................................. 4
Electrical ................................................................................ 4
Ambient ................................................................................. 4
Plumbing ................................................................................ 4
Ventilation clearances ...................................................................... 5
Approximate shipping weight ................................................................ 5
Installation ................................................................................. 5
Before you begin .......................................................................... 5
Installing freestanding dispensers ............................................................ 5
Installing countertop dispensers without legs .................................................... 7
Installing countertop dispensers with legs accessory ............................................. 9
Installing wall mount dispensers ............................................................. 10
Installing RIDE ice machines ............................................................... 13
User information ........................................................................... 14
How the dispenser works .................................................................. 14
Cleaning/descaling and sanitizing ............................................................ 14
Weekly ................................................................................ 15
Monthly ................................................................................ 15
Semi-Annually (more often if conditions dictate) ................................................ 15
Ice Machine and Dispenser ................................................................ 16
Dispenser only .......................................................................... 17
Service ................................................................................... 18
Wiring diagram - Lever only ................................................................ 18
Wiring diagram - SensorSafe only ........................................................... 19
Dispenser troubleshooting .................................................................. 20
Lever model troubleshooting guide .......................................................... 20
SensorSAFE model troubleshooting guide .................................................... 21
Disassembly and replacement instructions ..................................................... 22
Ice transport tube replacement ............................................................. 23
Thermostat locations ..................................................................... 24
Replacement parts ......................................................................... 25
Dispenser exterior ........................................................................ 25
Dispense chute and splash panel (models with lever dispensing) .................................. 27
Dispense chute and splash panel (models with SensorSAFE infrared dispensing) ..................... 28
Dispenser electrical box – SensorSAFE models ................................................ 29
Dispenser electrical box – lever models ....................................................... 30
Hopper components ...................................................................... 31
Ice transport tubing ....................................................................... 32
Chilled water components ................................................................. 32
Countertop dispenser plumbing connections ................................................... 33
Water treatment accessories for Symphony Plus ice and water dispensers .......................... 34
25CR/HR/FB and 50CR/HR/FB 3
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and
outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask
that you take a moment to review the installation portion of this manual before beginning to install the unit.
Our installation instructions are designed to help you achieve a trouble-free installation. Should you have any
questions or require technical help at any point, please call our technical service group at (877) 612-5086 or
(610) 252-7301.
Note: To expedite assistance, all correspondence or communication MUST include the model number, serial
number and complete and detailed explanation of the problem.
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If
damage is found, notify the shipper immediately and contact Follett Corporation so that we can help in the
ling
of a claim, if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide
information about the type and capacity of Follett ice dispensing equipment. Following is an explanation of the
different model numbers.
Condenser type, A = air-cooled
Ice machine capacity in lb per day
Ice machine location, R = RIDE™, B = ice machine in base of freestanding units
Dispenser conguration, C = countertop, H = wall mount, F = freestanding
Approximate storage capacity in lb
50FB425A
CAUTION!
§ Do not tilt any unit further than 30° off vertical during uncrating or installation.
§ Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area at all times. If
access to this area is required, power to unit must be disconnected rst.
§ Follett recommends a Follett water lter system be installed in the ice machine inlet water line (standard
capacity #00130299, high capacity #00978957, carbonless high capacity #01050442).
§ Prior to operation clean and sanitize the dispenser in accordance with instructions found in this manual.
§ Ice is slippery. Be sure counters and oors around dispenser are clean, dry and free of ice.
4 25CR/HR/FB and 50CR/HR/FB
Specications
Electrical
§ Models with RIDE ice machines (25CR425A/W, 50CR425A/W, 25HR425A/W, 50HR425A/W). Ice machine
and dispenser require their own separate, dedicated circuit.
Ice machine Max. fuse Dispenser Max. fuse
Basic electrical: 115 V/60 Hz/1 phase 11.0A 15A 4.0A 15A
§ Freestanding models (25FB425A/W, 50FB425A/W) require a dedicated circuit.
Total system Max. fuse
Basic electrical: 115 V/60 Hz/1 phase 11.0A 15A
§ Dispensers and RIDE ice machines are supplied with 7-foot power cord with NEMA 5-15 hospital-grade plug.
Connect to a dedicated 15A dedicated circuit.
Note: It is preferred that circuit be protected by a GFCI.
CAUTION!
All eld wiring must be installed in accordance with NEC and local electrical codes. Field wiring diagram is
intended only to aid electrician or technician in understanding how equipment works.
Model Electrical connection Circuits required
25FB425A/W, 50FB425A/W cord & plug provided 115/60/1, 20A max. fuse size
25CR425A/W, 50CR425A/W
25HR425A/W, 50 HR425A/W
cord & plug provided 115/60/1
Dispenser: 20A max. fuse size,
Ice machine: 20A max. fuse size
Ambient
Air temp 100 F/38 C Max. 50 F/10 C Min. (Best performance below 80 F/27 C)
Water temp 90 F/32 C Max. 45 F/7.2 C Min. (Best performance below 70 F/21 C)
Water pressure 70 P.S.I./5Bar Max. 10 P.S.I./0.7 Bar Min.
Plumbing
25/50 CR with RIDE
ice machine
25/50 HR with RIDE
ice machine
25/50 FB with ice
machine in base
Dispenser drain 3/4" MPT 3/4" barbed tting 3/4" MPT
Ice machine drain 3/4" MPT 3/4 MPT 3/4" MPT
Dispenser water inlet 3/8" FPT 3/8" FPT 3/8" FPT
RIDE IM water inlet 3/8" FPT 3/8" FPT –
Cond. inlet – w/c only 3/8" FPT 3/8" FPT 3/8" FPT
Cond. drain – w/c only 3/8" FPT 3/8" FPT 3/8" FPT
Note: Water shut-off recommended within 10 ft. (3 m) of dispenser. Drain to be hard-piped and insulated.
Maintain at least 1/4" per foot (20 mm per 1 m) run of slope.
25CR/HR/FB and 50CR/HR/FB 5
Ventilation clearances
§ No clearance required for countertop dispensers and wall mount dispenser models with RIDE ice machine
(25CR425A/W, 50CR425A/W, 25HR425A/W, 50HR425A/W).
Note: 12" (30.5 cm) at top advised for service.
§ 4" (10.2 cm) required at rear for freestanding models (25FB425A/W, 50FB425A/W).
Note: 12" (30.5 cm) at top advised for service.
Approximate shipping weight
§ 25/50 CR/HR: 310 lb (141 kg)
§ 25/50 FB 230 lb (105 kg)
Installation
Before you begin
§ All dispensers must be installed level in both directions to ensure proper operation.
§ All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser.
See counter cut-out (Fig. 3) for bottom exiting utilities on units with and without drain pans. For installations
where utilities will exit through back of dispenser, refer to back view drawings.
§ Wall mount models are designed for use above sinks or custom drain pans, and are not normally equipped
with integral drain pans. Front of sink should be a minimum of 23" (58.4 cm) from back wall. Connection of
utilities through the back for wall mount units is the same as shown in drawings for countertop models except
that the drain pan is absent.
§ SensorSAFE dispensers are shipped with a plastic, protective lm on sensor lenses. For proper operation,
plastic lm must be removed after installation.
Installing freestanding dispensers
1. Position dispenser in desired location and adjust legs to level in both directions.
2. Connect water supply to 3/8" FPT tting on back of dispenser (Fig. 1).
3. Connect separate drain lines to 3/4" MPT dispenser drain tting, and 3/4" MPT ice machine drain
tting on back of dispenser.
4. Run drain lines to wall or oor drain. If ice machine drain tting is below an intended wall drain, a
condensate pump must be used.
5. If ice machine is a water-cooled unit, connect water-cooled condenser supply line to 3/8" FPT
condenser inlet tting on back of dispenser.
Note: Do not run condenser supply water through ice machine water lter system.
6. Connect condenser drain line to 3/8" FPT condenser outlet tting on back of dispenser.
Important: Do not connect condenser drain line to any other drain lines.
7. Plug dispenser into 15A rated NEMA 5-15 wall socket.
8. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover
to drop approximately 3/8" (5 mm) and pull forward.
9. Turn on water supply and check for leaks.
6 25CR/HR/FB and 50CR/HR/FB
Fig. 1 – Rear connections, freestanding models
2.81" (7.2 cm)
2.775" (6.9 cm)
3.75" (9.5 cm)
2.9" (7.6 cm)
10.62" (27 cm)
9.62" (24.4 cm)
12.38" (31.4 cm)
14" (35.7 cm)
31.5" (80 cm)
33.75" (85.8 cm)
50fb
3/8" FPT condenser outlet location
(water-cooled only)
3/4" MPT icemaker drain location
access panel
3/8" FPT
water inlet
3/4" MPT drain
power cord
3/8" FPT condenser outlet location
(water-cooled only)
10. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull
forward.
11. If dispenser is equipped with SensorSAFE remove protective plastic coating from dispense sensor
labels.
12. Turn on dispenser power and bin signal rocker switches. Check dispenser and ice machine operation.
13. Sanitize ice machine according to instructions in ice machine manual. Discard ice made during
sanitizing process.
14. Turn off ice machine bin signal switch.
15. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions in Cleaning/
descaling and sanitizing section.
16. Turn ice machine bin signal switch on and replace front covers, securing with screws.
25CR/HR/FB and 50CR/HR/FB 7
Installing countertop dispensers without
legs
1. Position dispenser in desired location,
mark dispenser outline on counter and
remove dispenser.
2. Regardless of whether utilities will exit
through back or bottom of dispenser, drill
four (4) 7/16" holes in counter to anchor
dispenser to counter (Fig. 2).
3. For utilities exiting through bottom
only:
(a) Make cut out as shown in
Fig. 2.
(b) Move drain tting from back of dispenser
and mount where shown in Fig.3.
(c) Cut drain tube to length and attach to
barbed connection.
(d) Move inlet water tting from back of
dispenser and mount where shown in
Fig.3.
(e) Cut water tubing to length and re-insert
into water tting.
Follett countertop dispensers can have any or all
utilities run directly through counter or out rear of
dispenser. For dispensers with any utilities exiting
through counter, make counter cut-out.
4. If ice transport tube will exit out rear of
dispenser, remove ice transport tube
knock-out (Fig. 4) from rear of dispenser.
Note: Utility connections can be accessed through
front of dispenser by removing stainless steel
splash panel, or by removing access panel (Fig. 1)
on back of dispenser.
Fig. 2
21" (53.3 cm)
20.125" (51.1 cm)
12.5"
(31.7 cm)
16.5"
(41.9 cm)
6.5"
(16.5 cm)
.375 (10 mm)
1.5" (38 mm)
.44" (11 mm)
10.5"
(26.7 cm)
9" X 16"
(22.9 cm x 40.7 cm)
drain pan
cut-out
.375" holes
(9.52 mm)
1"
(25.4 mm)
Fig. 3 – Bottom exiting utilities (countertop units)
Bracket
Inlet
Fitting
Drain
Fitting
Drain Tube
8 25CR/HR/FB and 50CR/HR/FB
5. If power is to be supplied through counter
cut-out, complete steps 6-9. If power is
to be supplied through rear of dispenser,
proceed to step 10.
6. Temporarily remove rear access panel
(Fig. 4) from rear of dispenser.
7. Loosen junction box mounting screws. Lift
junction box and power cord up until cord
and mounting screws clear notches on
rear panel of dispenser. Remove Phillips
head screws from right side of junction
box.
8. Rotate junction box 90 degrees so that
screw holes on right side of junction box
align with holes on rear dispenser panel.
Resecure junction box to dispenser using
Phillips head screws.
9. Place power cord inside dispenser and
replace access panel (Fig. 4) to rear of
dispenser.
Note: For dispensers to be installed with utilities
connected through rear of dispenser, it may be
easier to make preliminary connections before
dispenser is set in place.
10. Apply a thick bead, approximately. 1/4"
(6 mm) diameter, of NSF listed silicone
sealant (Dow-Corning RTV-732 or
equivalent) 1/4" (6 mm) inside marked
outline of dispenser.
11. Carefully position dispenser on counter.
12. Remove four screws securing splash
panel to front of dispenser and gently lay
splash panel on counter. (Water line to
solenoid valve can be disconnected from
water inlet valve by pushing on ring at
end of inlet tting while pulling on tubing.)
13. Secure dispenser to counter with four
3/8" bolts (supplied by others).
14. Smooth excess sealant around outside of
dispenser.
15. Run water supply line from back of
dispenser through utility knock-out
(Fig.4) or up through counter cut-out.
Connect water supply line to 3/8" FPT
tting on (Fig. 3G) utility ange at bottom
of dispenser.
16. Remove 3/4" drain connection plug from
either tting at rear of dispenser (Fig. 3)
or internal tting (Fig. 3), as appropriate.
Connect and run a dedicated drain line to
wall or oor drain. An air break should be
provided.
1 7. Proceed with either RIDE or top-mounted
ice machine connection instructions, as
appropriate.
* Dow Corning is a registered trademark of Dow Corning Corporation in the
United States and other countries
Fig. 4
5.875"
(14.9 cm)
0.8"
(20 mm)
10.5"
(26.7 cm)
6.375"
(16.2 cm)
14.75"
(37.5 cm)
ice transport
tube knock-out
utility connection
knock-out
3/4" MPT drain
access panel
25CR/HR/FB and 50CR/HR/FB 9
Installing countertop dispensers with legs accessory
CAUTION!
§ Do not tilt any unit further than 30° off vertical plane.
§ Countertop dispensers that sit on legs (not bolted to counter) can be inadvertently moved. Care should be
taken when operating and cleaning to avoid accidents.
1. Carefully tip dispenser back to expose
underside and block up in place.
2. Screw legs (shipped taped to drain pan
of dispenser) into dispenser bottom,
taking care to seat legs securely against
underside of dispenser.
3. Attach bottom panel and hardware to
bottom of dispenser with supplied screws
(Fig. 5).
4. Position unit in desired location and
adjust bullets on legs to level in both
directions.
5. Make nal connections.
Fig. 5 – Bottom panel and leg assembly
bottom panel
screw
leg
10 25CR/HR/FB and 50CR/HR/FB
Installing wall mount dispensers
CAUTION!
§ WALL PREPARATION: Wall and fasteners must be of sufficient strength to carry weight of unit (185 lb
(83.9kg)). Hardware for this is not included.
Notes:
§ No drain pan is provided since the dispenser is
intended to be installed above a sink. (Contact
Follett if a drain pan is desired.)
§ SensorSAFE infrared dispensing is standard.
1. Recommended minimum counter depth and
mounting height shown on Fig. 6 ensures that
ice will drop into sink.
2. See Figs. 8-11 for model dimensions. The
dimensions include the 0.5" (13 mm) mounting
bracket supplied with the unit.
3. Cut utility hole in wall.
4. Mount support bracket to wall using fasteners
of sufficient strength (fasteners not included,
see Fig.12).
5. Rough in water and drain lines (3/4" copper
recommended) (Figs. 8-11).
6. Lift dispenser onto support bracket, positioning
unit so that hook on back of dispenser is
captured by support bracket angle (Fig. 12).
7. Install two (2) supplied 3/8"-16NC screws
through bottom of support bracket into bottom
of dispenser (Fig. 12). Slotted holes in support
bracket allow you to adjust and level the
dispenser. Ensure that the top of dispenser is
level or tilted slightly back toward the wall.
8. Remove bottom cover and make nal
connections.
9. Attach bottom panel and hardware to bottom of
dispenser (Fig. 13).
Fig. 6 – Wall mount side view
18.93"
(48.1 cm)
17.03"
(43.2 cm)
30.00" (76.2 cm)
MIN DISTANCE TO SINK FRONT
25HR425
26.50" (67.3 cm)
50HR425
30.50" (77.5 cm)
24.30"
(61.7 cm)
18.00" (45.7 cm)
SUGGESTED POWER
CORD ROUTING
Fig. 7– Wall mount side view
water and
drain tubing
wall
2.00
"
(5.2 cm) max.
25CR/HR/FB and 50CR/HR/FB 11
Fig. 8 – Wall mount bracket dimensions,
WITHOUT drain pan
3.41"
(8.7 cm)
25HR425
12.91" (32.8 cm)
50HR425
14.91" (37.9 cm)
25HR425
22.41" (56.9 cm)
50HR425
26.41" (67.1 cm)
16.00"
(40.6 cm)
ANCHOR POINTS
0.438" (11 mm)
CLEARANCE
WALL STUDS
FRONT VIEW
4.68"
(11.9 cm)
16.12"
(40.9 cm)
1.31"
(3.3 cm)
25HR425
11.91" (30.3 cm)
50HR425
12.53" (31.8 cm)
WALL MOUNT
BRACKET
WALL
CUTOUT
Fig. 9 – Utility rough-in location, WITHOUT drain
pan
FRONT VIEW
WALL
CUTOUT
WALL MOUNT
BRACKET
5.49" (13.9 cm)
POWER CORD EXIT
8.62" (21.9 cm)
POTABLE WATER SUPPLY
3/8" COPPER TUBE
14.59" (37.1 cm)
DRAIN
3/4" COPPER TUBE
3.84" (9.8 cm)
2.40" (6.1 cm)
Fig. 10 – Wall mount bracket dimensions, WITH
drain pan
16.00"
(40.6 cm)
ANCHOR POINTS
0.438" (11 mm)
CLEARANCE
FRONT VIEW
25HR425
16.54" (42.0 cm)
50HR425
18.54" (47.1 cm)
25HR425
26.04" (66.1 cm)
50HR425
30.04" (76.3 cm)
7.04"
(17.9 cm)
0.50"
(13 mm)
16.04"
(40.7 cm)
4.68"
(11.9 cm)
16.12"
(40.9 cm)
WALL STUDS
WALL MOUNT
BRACKET
WALL
CUTOUT
Fig. 11 – Utility rough-in location, WITH drain pan
WALL
CUTOUT
FRONT VIEW
WALL MOUNT
BRACKET
5.50" (14.0 cm)
POWER CORD EXIT
10.37" (26.3 cm)
DRAIN
3/4" COPPER TUBE
14.62" (37.1 cm)
POTABLE WATER SUPPLY
3/8" COPPER TUBE
7.47" (19.0 cm)
6.31" (16.0 cm)
1.30" (3.3 cm)
12 25CR/HR/FB and 50CR/HR/FB
Fig. 12 – Wall mount bracket and fastener requirements
Support Bracket
Screw
Wall Mounting Bracket
CAUTION!
§ Do not rest dispenser weight on bottom of support bracket.
Fig. 13 – Wall mount unit bottom panel assembly
POTABLE WATER
DRAIN
25CR/HR/FB and 50CR/HR/FB 13
Installing RIDE ice machines
CAUTION!
See Installation Instructions shipped with product for critical installation instructions for RIDE ice machines.
Failure to comply with these instructions will result in poor performance and void warranty.
1. Install RIDE ice machine following instructions shipped with product.
2. If dispenser is equipped with SensorSAFE remove protective plastic coating from dispenser lenses.
3. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull
forward. Turn on power and bin signal rocker switches. Replace front cover and secure with screws.
Test operation.
4. Clean and sanitize ice machine following instructions in ice machine manual. Discard ice made
during sanitizing process.
5. Sanitize dispenser hopper following instructions in Cleaning/descaling and sanitizing section.
Installation is complete.
Fig. 14 – Ice transport tube and ice level control stat mounting for freestanding dispensers and
countertop units with RIDE ice machine
0.187" (5 mm) ice tube hole
ice hose mounting bracket
ice level control stat
engaging pin
ice tube
1"
(25.4 cm)
14 25CR/HR/FB and 50CR/HR/FB
User information
How the dispenser works
Follett’s 25/50 series automatic-load ice and water dispensers are equipped with Follett’s 425 lb (181kg)/day
ice machine. In the continuous icemaking process, water freezes to the inside wall of the evaporator. A rotating
stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through
an outlet port. The ice is then pushed through a tube to the storage hopper. When the hopper is full, a bin
thermostat opens and shuts the ice machine off. When the dispense mechanism is activated, a dispense motor
is turned on, causing the wheel to turn. This moves ice to the dispense chute where it drops by gravity into the
container held below the chute.
How SensorSAFE infrared dispensing works
Follett’s SensorSAFE infrared dispensing maximizes sanitation and minimizes the possibility of cross-
contamination by eliminating physical contact between the cup or container and dispenser. Sensors in the
panel use reected infrared light to detect the presence of the container and send a signal to a control board
which then activates the appropriate components for ice or water dispensing.
The SensorSAFE infrared dispensing package includes a cleaning switch under the left side of the front cover
which temporarily shuts off dispensing to allow cleaning of the panel and lenses. If the switch is not turned
back on after cleaning, the dispenser automatically resets after two minutes for normal operation.
SensorSAFE infrared dispensing also includes a time limit safety feature which automatically stops ice
dispensing after one minute of continuous dispensing. Dispensing can be resumed by moving the container
away from the dispenser and returning it to the activation zone.
Cleaning/descaling and sanitizing
Follett ice machines and dispensers, and their associated cleaning and sanitizing procedures, are designed
for use with potable water sources. The presence, or suspected presence, of infectious agents may call
for additional measures, including the replacement of components and more comprehensive disinfection
measures. Follett recommends that these cleaning and sanitizing procedures be reviewed with the appropriate
infectious agent subject matter experts to assure complete remediation.
Periodic cleaning/descaling and sanitizing of Follett’s ice and water dispenser and ice machine system
is required to ensure peak performance and delivery of clean, sanitary ice. The recommended cleaning
procedures that follow should be performed at least as frequently as recommended and more often if
environmental conditions dictate.
Cleaning of the condenser can usually be performed by facility personnel. Cleaning/descaling and sanitizing of
the ice machine system should be performed by your facility’s trained maintenance staff or a Follett authorized
service agent. Regardless of who performs the cleaning, it is the operator’s responsibility to see that this
cleaning is performed according to the schedule below. Service problems resulting from lack of preventive
maintenance will not be covered under the Follett warranty.
Recommended cleaning/descaling and sanitizing intervals*
Symphony Plus Frequency
Drain Line weekly
Drain Pan/Drip Pan weekly
Exterior as needed
Condenser monthly (air-cooled only)
Dispenser and Components semi-annually
Ice Machine semi-annually
Transport Tube semi-annually
Ice Storage Area/Bin semi-annually
* Ice machine and dispenser must be sanitized prior to start-up.
25CR/HR/FB and 50CR/HR/FB 15
Weekly
CAUTION!
§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.
Dispenser drain pan and drain line
6. Pour 1 gal. (3.8 L) of hot tap water into drain pan to ush drains.
Splash panel front, SensorSAFE infrared dispensing
1. Deactivate dispensing by pressing and releasing clean switch located on left side of unit under top
front cover.
2. Clean lens and splash panel front using a soft cloth and mild, non-abrasive, non-chlorine based
cleaner.
3. Reactivate dispensing by pressing and releasing clean switch again.
Monthly
CAUTION!
§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.
Condenser (air-cooled ice machine only)
1. Use a vacuum cleaner or stiff brush to carefully clean condenser coils of lint and debris to ensure
optimal performance.
Semi-Annually (more often if conditions dictate)
§ A cleaning/descaling and sanitizing procedure should always include both the ice machine and dispenser; ice
machine should be cleaned and sanitized rst, followed by the dispenser.
§ Icemaking system can be cleaned/descaled in place.
CAUTION!
§ Wear rubber gloves and safety goggles (or face shield) when handling cleaner or sanitizer mixtures.
§ Use only Follett approved cleaners.
§ It is a violation of Federal law to use Solution A or Solution B in a manner inconsistent with their labeling.
§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.
Solution A: Following manufacturer’s instructions, mix cleaning solution of 1 gal. (3.8L) 120 F (49 C) water
and 7 oz (198 g) (one 7oz packet) of Follett SafeCLEAN™ ice machine cleaner/descaler
(P/N00132001).
Solution B: Following manufacturer’s instructions, mix a sanitizing solution of 1 gal. (3.8 L) 120 F (49 C)
water and 1.6oz (48 ml) Nu-Calgon IMS-II Sanitizer (P/N 00979674).
Cleaning & Sanitizing Tool Checklist
§ (2) 1.5 Gallon (or larger) Plastic Buckets
§ (2) clean cloths
§ Sanitary gloves
§ Safety Glasses
§ (2) Sani-Sponge™ (P/N 00131524 - single sponge
§ (1 ) Packet of SafeCLEAN™ (P/N 00132001 - 24 packets)
§ 1.6 oz of Nu-Calgon IMS-II Sanitizer (P/N 00979674 - 16 . oz bottle)
16 25CR/HR/FB and 50CR/HR/FB
Ice Machine and Dispenser
Cleaning/Descaling Procedure
Note: Check drains and drain cup to ensure they are open and owing freely.
1. Remove front cover and turn OFF bin signal switch.
2. Dispense all ice from storage hopper and discard.
Note: CI Models only: remove splash panel.
3. Press CLEAN switch. The MAINTENANCE light will turn on and the machine will drain. Wait for the
LOW WATER light to turn on.
4. Remove lid from cleaning cup and ll (about 1 quart) until cleaning solution completely lls the
reservoir. Place lid back on cup. Save remainder of cleaning solution.
5. CLEANER FULL light will turn on and machine will start cleaning cycle then rinse three times; this
process takes approximately 15 minutes.
6. While ice machine is cleaning/descaling, clean dispenser as follows:
a. Turn OFF dispenser power.
b. Remove hopper lid. (Note: for CT models, remove hopper access cover)
c. Remove knurled nuts from front of storage hopper.
d. Remove stud assembly, baffle, wheel, and any remaining ice.
e. Remove dispense chutes from splash panel.
f. Submerse drain grill in cleaning solution and allow to soak to remove any scale buildup.
g. Wipe stud assembly, baffle, wheel, inside of storage area, dispense chutes, drain grill and drain pan
with damp cloth wrung out in cleaning solution. Thoroughly rinse all parts with damp cloth wrung out
with clean water.
Note: To avoid possible damage to motor assembly, only use a damp cloth to clean storage hopper. Do
not allow water to run through motor shaft hole in bottom of hopper.
7. When machine is nished cleaning, the MAINTENANCE light will turn off.
Sanitizing Procedure
8. Press CLEAN switch. The MAINTENANCE light and LOW WATER light will turn on.
9. Fill cleaning cup until sanitizing solution completely lls the reservoir. Place lid back on cup. Save
remainder of sanitizing solution.
10. CLEANER FULL light will turn on and machine will start sanitizing cycle then rinse three times; this
process takes approximately 15 minutes.
11. While ice machine is sanitizing, sanitize dispenser as follows:
a. Wipe inside of hopper lid, stud assembly, baffle, wheel, inside of storage area, dispense chutes, drain
grill and drain pan with damp cloth wrung out in sanitizing solution.
Note: To avoid possible damage to motor assembly, only use a damp cloth to clean storage hopper.
Do not allow water to run through motor shaft hole in bottom of hopper.
b. Reinstall dispense chutes, wheel, baffle, stud assembly and knurled nuts. (See manual for correct baffle
position.)
12. When machine is nished rinsing, the MAINTENANCE light will turn off. Loosen phillips-head screw
on nozzle connected to evaporator. Remove nozzle from evaporator side only, leave other side of
nozzle connected to transport tube.
13. Place one Sani-Sponge in remaining sanitizing solution.
14. Insert the sponge soaked in sanitizing solution into nozzle then insert a dry sponge into the nozzle.
15. Replace nozzle onto evaporator and tighten screw. Ensure drain is connected to reservoir and vent
tubes are connected to evaporator drain pan.
16. Turn ON bin signal switch. Wait for ice to push sponges through transport tube.
1 7. Collect sponges from ice storage bin.
18. Replace hopper lid (access cover for CT models), machine top, turn ON dispenser power and install
front cover.
19. After 10 minutes, dispense all ice and discard.
25CR/HR/FB and 50CR/HR/FB 17
Dispenser only
Cleaning/Descaling Procedure
Note: Check drains and drain cup to ensure they are open and owing freely.
1. If ice machine was running recently, ensure that the evaporator is completely free of ice before
proceeding.
2. Remove front cover and turn OFF bin signal switch.
3. Dispense all ice from storage hopper and discard.
4. Turn OFF dispenser power
5. Remove hopper lid.
6. Remove knurled nuts from front of storage hopper.
7. Remove stud assembly, baffle, wheel, and any remaining ice.
8. Remove dispense chutes from splash panel.
9. Submerse drain grill in cleaning solution and allow to soak to remove any scale buildup.
10. Wipe stud assembly, baffle, wheel, inside of storage area, dispense chutes, drain grill and drain pan
with damp cloth wrung out in cleaning solution. Thoroughly rinse all parts with damp cloth wrung out
with clean water.
Note: To avoid possible damage to motor assembly, only use a damp cloth to clean storage hopper. Do
not allow water to run through motor shaft hole in bottom of hopper.
Sanitizing Procedure
11. Wipe inside of hopper lid, stud assembly, baffle, wheel, inside of storage area, dispense chutes, drain
grill and drain pan with damp cloth wrung out in sanitizing solution.
Note: To avoid possible damage to motor assembly, only use a damp cloth to clean storage hopper. Do
not allow water to run through motor shaft hole in bottom of hopper.
12. Reinstall dispense chutes, wheel, baffle, stud assembly and knurled nuts. (See manual for correct
baffle position.)
13. Replace hopper cover.
14. Turn ON dispenser power, turn ON bin signal, and install front cover.
15. After 10 minutes, dispense all ice and discard.
18 25CR/HR/FB and 50CR/HR/FB
Service
Wiring diagram - Lever only
Lever models
The dispense wheel motor is energized through the power and ice dispense switches. The water solenoid
valve is energized through the power and water dispense switches. The ice machine is controlled through a
non-powered contact closure bin thermostat circuit. When ice builds up around the bin thermostat, the contacts
open, cutting the bin signal to the ice machine.
1
2
M
DISPENSE
MOTOR
91 WHITE
92 PURPLE
SensorSAFE
DISPENSERS
SPLASH PANEL
LEVER DISPENSERS
SPLASH PANEL
1
4
2
3
5
1
2
S
87 WHITE
86 WHITE
88 BLUE
89 PURPLE
82 BLUE
83 PURPLE
81 WHITE
84 RED
4
2
3
1
8
5
7
6
43 BLACK
41 GREEN
44 RED
45 BLUE
46 PURPLE
42 WHITE
48 WHITE
47 ORANGE
CLEAN
SWITCH
105 WHITE
106 BLACK
9
49 BLACK
BIN T-STAT
1 2 3 4
POWER
1 2
ICE
NEUTRAL
WM
SOL
WTR
CLN
WTR
L1
GND
102 WHITE
99 BLACK
93 BLACK
94 WHITE
95 GREEN
96 BLACK
49 BLACK
48 WHITE
102 WHITE
101 BLACK
100 BLACK
103 GREEN
96 BLACK
45 BLUE
44 RED
106 BLACK
46 PURPLE
105 WHITE
103 GREEN
97 WHITE
98 BLACK
98 BLACK
SCREW
GROUND
4
2
3
1
8
9
5
7
6
BIN T-STAT
1 2 3 4
POWER
1 2
99 BLACK
93 BLACK
94 WHITE
95 GREEN
44 RED
98 BLACK
100 BLACK
97 WHITE
98 BLACK
43 BLACK
41 GREEN
49 BLACK
44 RED
45 BLUE
46 PURPLE
42 WHITE
48 WHITE
47 ORANGE
GROUND
SCREW
4
1
3
2
7
6
5
8
9
1
POWER
BOX
4x4
SCREW
GROUND
4
2
3
1 2 3
1 2
5
4
34 RED
35 BLUE
37 ORANGE
76 WHITE
77 PURPLE
39 BLACK
38 WHITE
74 GREEN
75 BLACK
72 BLACK
73 WHITE
74 GREEN
79 BLACK
78 WHITE
NEUTRAL-WHITE
GROUND-GREEN
115/1/60-BLACK
TO ICE
MACHINE
POWER
TO ICE MACHINE
BIN SIGNAL
(CONTACT CLOSURE)
31 GREEN
32 WHITE
33 BLACK
39 BLACK
38 WHITE
34 RED
35 BLUE
36 PURPLE
37 ORANGE
SensorSAFE
DISPENSERS CON-
TROL BOX
LEVER DISPENSERS CONTROL BOX
TO
SPLASH
PANEL
1
4
2
3
5
S
1
2
WATER
SOLENOID
87 WHITE
86 WHITE
82 BLUE
83 PURPLE
81 WHITE
SensorSAFE
SensorSAFE
Lever
Lever
Lever
SensorSAFE
WATER SENSOR
ICE SENSOR
BOX
TO
25CR/HR/FB and 50CR/HR/FB 19
Wiring diagram - SensorSafe only
SensorSafe models
SensorSAFE models provide “touchless” ice and water dispensing. When a container is placed within the
actuation zone below the ice or water chute on SensorSAFE dispenser models, an infrared signal reects off
the container and is detected by the sensor. The sensor then sends a signal to the control board to activate the
appropriate components to dispense ice or water. LEDs on the board indicate when the board is receiving a
signal from the sensors.
A safety, shut-off feature automatically shuts off dispensing after one minute of continuous activation.
Dispensing can be restarted by moving the container away and then returning it to the actuation zone.
Dispensing can be temporarily suspended for cleaning by depressing and releasing the clean switch, located
under the left side of the top front cover. Depressing and releasing the button a second time will return the
dispenser to normal operating state. If the clean switch is not depressed a second time, the dispenser will
automatically resume normal dispense operation (CLN LED goes out) after two minutes. An LED on the control
board will light to indicate that the dispensing has been suspended by activation of the clean switch.
1
2
M
DISPENSE
MOTOR
91 WHITE
92 PURPLE
SensorSAFE
DISPENSERS
SPLASH PANEL
LEVER DISPENSERS
SPLASH PANEL
1
4
2
3
5
1
2
S
87 WHITE
86 WHITE
88 BLUE
89 PURPLE
82 BLUE
83 PURPLE
81 WHITE
84 RED
4
2
3
1
8
5
7
6
43 BLACK
41 GREEN
44 RED
45 BLUE
46 PURPLE
42 WHITE
48 WHITE
47 ORANGE
CLEAN
SWITCH
105 WHITE
106 BLACK
9
49 BLACK
BIN T-STAT
1 2 3 4
POWER
1 2
ICE
NEUTRAL
WM
SOL
WTR
CLN
WTR
L1
GND
102 WHITE
99 BLACK
93 BLACK
94 WHITE
95 GREEN
96 BLACK
49 BLACK
48 WHITE
102 WHITE
101 BLACK
100 BLACK
103 GREEN
96 BLACK
45 BLUE
44 RED
106 BLACK
46 PURPLE
105 WHITE
103 GREEN
97 WHITE
98 BLACK
98 BLACK
SCREW
GROUND
4
2
3
1
8
9
5
7
6
BIN T-STAT
1 2 3 4
POWER
1 2
99 BLACK
93 BLACK
94 WHITE
95 GREEN
44 RED
98 BLACK
100 BLACK
97 WHITE
98 BLACK
43 BLACK
41 GREEN
49 BLACK
44 RED
45 BLUE
46 PURPLE
42 WHITE
48 WHITE
47 ORANGE
GROUND
SCREW
4
1
3
2
7
6
5
8
9
1
POWER
BOX
4x4
SCREW
GROUND
4
2
3
1 2 3
1 2
5
4
34 RED
35 BLUE
37 ORANGE
76 WHITE
77 PURPLE
39 BLACK
38 WHITE
74 GREEN
75 BLACK
72 BLACK
73 WHITE
74 GREEN
79 BLACK
78 WHITE
NEUTRAL-WHITE
GROUND-GREEN
115/1/60-BLACK
TO ICE
MACHINE
POWER
TO ICE MACHINE
BIN SIGNAL
(CONTACT CLOSURE)
31 GREEN
32 WHITE
33 BLACK
39 BLACK
38 WHITE
34 RED
35 BLUE
36 PURPLE
37 ORANGE
SensorSAFE
DISPENSERS CON-
TROL BOX
LEVER DISPENSERS CONTROL BOX
TO
SPLASH
PANEL
1
4
2
3
5
S
1
2
WATER
SOLENOID
87 WHITE
86 WHITE
82 BLUE
83 PURPLE
81 WHITE
SensorSAFE
SensorSAFE
Lever
Lever
Lever
SensorSAFE
WATER SENSOR
ICE SENSOR
BOX
TO
20 25CR/HR/FB and 50CR/HR/FB
Dispenser troubleshooting
CAUTION!
§ Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to
equipment.
Before calling for service
1. Check that no ice is in the dispenser bin area.
2. Check that congealed ice is not causing a jam
3. Check that all switches and circuit breakers are on
4. Check that all drains are clear.
Lever model troubleshooting guide
Problem Indicators Corrective Action
Does not dispense ice. 1. Power switch off or faulty.
2. Faulty dispense switch.
3. Wheel motor malfunction.
1. Check switch – turn on or replace if
faulty.
2. Replace switch.
3. Check motor and capacitor and replace
Does not dispense water. 1. Dispense switch contacts
burned shut.
2. Debris preventing valve from
closing.
1. Replace water solenoid valve.
2. Replace dispense switch.
3. Check switch - turn on or replace if faulty.
Water runs continuously. 1. Faulty water solenoid valve.
2. Faulty dispense switch.
3. Power switch off or faulty.
1. Check switch and replace if faulty
2 Remove and clean valve
Dispense wheel rotates
continuously.
Dispense switch contacts are
burned out.
Replace dispense switch.
Ice machine runs continuously. Faulty or incorrectly positioned
bin stat.
Check for proper positioning. If stat does
not open when ice is placed on capillary
tube, replace stat.
Ice dispenses by itself. 1. Baffle not adjusted properly.
2. Faulty dispense switch.
1. See Adjustment Instructions.
2. Replace dispense switch.
Not making ice. 1. Dispenser is in sleep mode. 1. Verify sleep mode LED is illuminated on
control board.
2. Dispense 5 seconds worth of ice to reset.
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