Troubleshootin
g
the Motorola MC3090-Z
CribMaster Cr
i
bSheet
This document covers problems a user may encounter using the Motorola MC3090-Z.
Completing a Warm Boot
A warm boot should be the first step in trying to resolve a
problem with the scanner.
To complete a warm boot for the MC3090-Z, follow the
steps below:
1. Hold in the Power button for at least five seconds.
2. As soon as the scanner begins to boot let go of the
Power button.
Completing a Cold Boot
A cold boot completely restarts the scanner and restores it
to the way it was when it was shipped from WinWare.
Information that has not been saved to flash memory or a
memory card will be lost. A cold boot should only be tried if
a warm boot does not resolve the issue.
IMPORTANT: A cold boot will reset the scanner to its
default settings. However, if you have synced the scanner
with your computer, you can retrieve your data the next
time you sync.
C9090-G RFID Integrator Guide Supplement
To complete a cold boot, follow the steps below:
1. Press the Power button and keys 1 and 9 and release
them at the
same time.
Power
Button
WARNING: Do not press any other buttons during this time.
2. Press the battery back into position. The scanner restarts.
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Possible Issues
This section covers the possible issues a user may encounter with the MC3090-Z:
The scanner does not power on
Possible Cause 1
The Battery needs to be charged.
Solution
Cradle the scanner or charge the battery.
Possible Cause 2
The Battery is not completely inserted.
Solution
Press the battery into the handle until you hear a single click. If the battery does not
slide in cleanly, do not force it. Check the slot for obstructions and the battery for
deformities or flaws.
Possible Cause 3
The scanner has crashed or frozen.
Solution
Complete a warm boot as outline on the first page of this document. If that does not
solve the problem, complete a cold boot.
The battery does not charge
Possible Cause 1
The scanner was removed from the cradle while it was still charging.
Solution
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Place the scanner back in its cradle and let it charge.
Possible Cause 2
The battery is faulty.
Solution
Notify WinWare support about a replacement.
Nothing is visible onscreen
Possible Cause 1
The unit is not completely powered on.
Solution
Hold in the power button until the unit powers on.
Data is not transferred during sync
Possible Cause 1
The scanner was pulled from the cradle during sync.
Solution
Place the scanner back in its cradle and allow it to finish its sync.
Possible Cause 2
The software is not set up correctly.
Solution
Microsoft ActiveSync 4.1 or later is required.
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The scanner does not beep or make any audible
confirmations
Possible Cause 1
The volume is turned down.
Solution
Increase the volume.
The scanner powers itself off
Possible Cause 1
The battery is low or dead.
Solution
Recharge the battery.
Possible Cause 2
A period of inactivity is reached.
Solution
The length of inactivity before shutdown can be altered in the operating system:
Start > Settings > System tab > Power > Advanced.
The scanner is not reading RFID tags
Possible Cause 1
The RFID Read application is not installed.
Solution
Contact WinWare support.
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Possible Cause 2
The RFID tag is unreadable.
Solution
Replace the tag.
Possible Cause 3
The RFID tag is out of range.
Solution
Lower the distance between the reader and tag.
Possible Cause 4
The RFID tag is not compatible with the reader.
Solution
Only RFID tags supplied or supported by WinWare should be used.
Possible Cause 5
Battery power is too low.
Solution
Recharge the battery.
The scanner is not reading barcodes
Possible Cause 1
The barcode scanning application is not installed.
Solution
Contact WinWare support.
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Possible Cause 2
The barcode is unreadable.
Solution
Replace the barcode.
Possible Cause 3
The barcode is out of range.
Solution
Lower the distance between the scanner and barcode.
Possible Cause 4
Battery power is too low.
Solution
Recharge the battery.
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