Polycom Pano Deployment Manual

Brand: Polycom

Model: Pano

Category: Routers

Type: Deployment Manual

DEPLOYMENT GUIDE 1.2.2 | September 2019 | 3725-85391-003A

Polycom

Pano

™

translated into another language or format, or transmitted in any form or by any means, electronic or

mechanical, for any purpose, without the express written permission of Polycom, Inc.

6001 America Center Drive

San Jose, CA 95002

USA

Trademarks Polycom

, the Polycom logo and the names and marks associated with Polycom products

are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the

United States and various other countries.

All other trademarks are property of their respective owners. No portion hereof may be reproduced or

transmitted in any form or by any means, for any purpose other than the recipient's personal use, without

the express written permission of Polycom.

End User License Agreement By installing, copying, or otherwise using this product, you acknowledge

that you have read, understand and agree to be bound by the terms and conditions of the End User

License Agreement for this product. The EULA for this product is available on the Polycom Support page

for the product.

Patent Information The accompanying product may be protected by one or more U.S. and foreign

patents and/or pending patent applications held by Polycom, Inc.

Open Source Software Used in this Product This product may contain open source software. You may

receive the open source software from Polycom up to three (3) years after the distribution date of the

applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing

the software to you. To receive software information, as well as the open source software code used in

this product, contact Polycom by email at [email protected] (for video products) or

OpenSourceV[email protected] (for voice products).

Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this

document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no

liability or responsibility for any typographical or other errors or omissions in the content of this document.

Limitation of Liability Polycom and/or its respective suppliers make no representations about the

suitability of the information contained in this document for any purpose. Information is provided "as is"

without warranty of any kind and is subject to change without notice. The entire risk arising out of its use

remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any

direct, consequential, incidental, special, punitive or other damages whatsoever (including without

limitation, damages for loss of business profits, business interruption, or loss of business information),

even if Polycom has been advised of the possibility of such damages.

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feedback. Email your opinions and comments to [email protected].

Polycom Support Visit the Polycom Support Center for End User License Agreements, software

downloads, product documents, product licenses, troubleshooting tips, service requests, and more.

Contents

Before You Begin................................................................................................3

Get Help.............................................................................................................................. 3

Getting Started................................................................................................... 4

Features and Capabilities................................................................................................... 4

Hardware Features...................................................................................................4

System Indicator Lights.......................................................................................................6

Powering On and Off...........................................................................................................6

Power On the Device............................................................................................... 7

Power Off the Device................................................................................................7

Managing the System......................................................................................................... 7

Access the System Web Interface............................................................................8

Access the Polycom Cloud Service Administration Portal from the System

Web Interface...................................................................................................... 8

Access the Polycom Cloud Service Administration Portal from an Assigned

URL..................................................................................................................... 9

System Hardware............................................................................................. 10

Connect a Touch-Capable Monitor....................................................................................10

Connect a Non-Touch Monitor.......................................................................................... 10

Positioning the System......................................................................................................11

Mount the System on a Wall...................................................................................11

Mount the System on a Monitor............................................................................. 12

Network Settings.............................................................................................. 14

Configuring the Primary Network (LAN) Settings..............................................................14

LAN Status Lights...................................................................................................14

Obtain IP Addresses Automatically ....................................................................... 14

Configure IPv4 Settings..........................................................................................14

Configure IPv6 Settings..........................................................................................15

Configure DNS Settings......................................................................................... 15

Configure LAN Options.......................................................................................... 16

Configuring the Secondary Network (Wi-Fi) Settings........................................................17

Configure Wi-Fi Settings........................................................................................ 17

Disable the Secondary Network (Wi-Fi)................................................................. 19

Integrating with a Polycom Video System..................................................... 20

Polycom, Inc. 1

Supported Polycom Video Systems..................................................................................21

Connecting a Polycom Video System Using Two Monitors.............................................. 21

Direct Connection Setup........................................................................................ 21

HDMI Splitter Setup................................................................................................23

HDMI USB Adapter Setup......................................................................................24

Complete the Two-Monitor Setup (HDMI Splitter or HDMI USB Adapter)..............26

Connecting a Polycom Video System Using Three Monitors............................................28

Complete the Three-Monitor Setup........................................................................ 29

Test Content Sharing.........................................................................................................31

Unpair a Polycom Video System.......................................................................................31

System Deployment......................................................................................... 32

General Notes................................................................................................................... 32

Notes on Wi-Fi Network ........................................................................................ 32

Using an Ethernet Connection.......................................................................................... 33

Using a Wi-Fi Connection................................................................................................. 33

Configure Pano for Using Wi-Fi as the Connection................................................34

Using a Dedicated Content VLAN.....................................................................................34

Configure Your Firewall.......................................................................................... 35

Using Dual Connections on a Single Device.....................................................................38

Notes About This Deployment................................................................................39

Using Dual Pano............................................................................................................... 39

Contents

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Before You Begin

Topics:

▪ Get Help

This information is for system integrators who need to deploy and integrate Polycom

Pano

™

devices with

Related Links

Configure Pano for Using Wi-Fi as the Connection

on page 34

Power On the Device on page 7

Access the Polycom Cloud Service Administration Portal from the

System Web Interface

If your organization has activated a Polycom Cloud Service account, you can access the service's

administration portal to manage registered devices and configure cloud capabilities.

You can access the portal from the system web interface of a Pano device that is registered to the

Polycom Cloud Service.

Getting Started

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Procedure

1. Open a browser and enter the system IP address using the format https://10.11.12.13.

2. In the system web interface, to General Settings > Cloud.

3. Select Launch the Polycom Cloud Service Portal.

4. Enter your Email ID and Password and select Sign In.

Access the Polycom Cloud Service Administration Portal from an

Assigned URL

If your organization has activated a Polycom Cloud Service account, you can access the service's

administration portal to manage registered devices and configure cloud capabilities.

Procedure

1. Access the Polycom Cloud Service Administration portal by copying and pasting the URL you

received in the Polycom Cloud Service Administration Account Activation email into a browser.

2. Enter your email address in the Email Address field and click Continue.

3. Enter your password in the Password field and select Sign in.

Getting Started

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System Hardware

Topics:

▪ Connect a Touch-Capable Monitor

▪ Connect a Non-Touch Monitor

▪ Positioning the System

The Pano system needs to be connected to a monitor and can be mounted on table, wall, or monitor.

Note: To prevent the Pano system from overheating, make sure there is at least 1 in. of space on top

and 2 in. on the sides with the ventilation openings (this does not apply to the sides with the input/

output ports, mounting plate, or prominently displayed Polycom logo).

Connect a Touch-Capable Monitor

The Pano system automatically detects when a touch-capable monitor or USB pointing device (e.g., a

USB mouse) is connected.

Procedure

1. Connect the HDMI cable from the system to the monitor.

2. Connect the USB cable to the bottom USB port for touch capability.

3. Connect the LAN cable to the system for network connectivity or to power it with PoE+.

4. Optional: Connect a power adapter to the system.

Connect a Non-Touch Monitor

The Pano system automatically detects when a touch-capable monitor or USB pointing device (e.g., a

USB mouse) is not connected.

The non-touch experience has the following characteristics during a content-sharing session:

▪ The Toolbar, content tray, and panel bar are unavailable.

▪ Content is displayed in full-screen mode and according to the aspect ratio of the connected device.

▪ Users end sessions by disconnecting their devices.

Procedure

1. Connect the HDMI cable from the system to the monitor.

2. Connect the LAN cable to the system for network connectivity or to power it with PoE+.

3. Optional: Connect a power adapter to the system.

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Positioning the System

You can mount the Pano system on a table, wall, or monitor.

If you mount the system on a tabletop, desk, or shelf, position the cables away from foot traffic to prevent

accidental disconnections or damage.

Note: As the Pano device uses standard Bluetooth and Wi-Fi frequencies, it’s subject to the same

interference as any other RF devices. Deploy the Pano device in an appropriate location to

optimize the RF signals within the area it will be accessed from.

Mount the System on a Wall

You can mount the Pano system on a wall.

Before you begin, make sure no cables are connected to the system.

System Hardware

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Procedure

1. Attach the two shoulder screws from the mounting kit to the bottom of the system.

2. Draw a horizontal line on the wall to indicate the location of the mounting plate.

The line must be level to ensure the system is properly installed. Use a level, if necessary.

3. Add the screws:

a. Drill four 4.8 mm holes in the desired location on the wall where you want to position the

system. These holes should be horizontal and vertical in alignment with the holes on the

mounting plate. Insert expanding tubes into the four holes.

b. Using a #2 Phillips screwdriver and the screws in the mounting kit, screw the mounting

plate to the wall.

4. With the back panel facing up, insert the heads of the two shoulder screws on the system into the

corresponding holes on the mounting plate. Then, gently push the device down until you hear a

lock that indicates the system is secure.

5. Connect the cables, making sure to position them so that they are kept neatly in place and away

from heavy foot traffic to prevent accidental cable disconnections or damage.

Mount the System on a Monitor

You can mount the Pano system on the back of a monitor.

Before you begin, make sure no cables are connected to the system.

The Pano system mounting kit includes a mounting plate with 50 mm, 75 mm, and 100 mm VESA

Mounting Interface Standard (MIS) hole patterns. If your monitor has a different VESA hole pattern, you

may be able use a VESA adapter plate (refer to the manufacturer’s documentation).

Procedure

1. Attach the two shoulder screws from the mounting kit to the bottom of the system.

2. Using the four 4.5 mm screws included in the mounting kit, attach the mounting plate to the back

of the monitor.

System Hardware

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3. With the back panel facing up, insert the heads of the two shoulder screws on the system into the

corresponding holes on the mounting plate. Then, gently push the system down until you hear a

lock that indicates the device is secure.

4. Connect the cables and position them away from foot traffic to prevent accidental disconnections

or damage.

System Hardware

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Network Settings

Topics:

▪ Configuring the Primary Network (LAN) Settings

▪ Configuring the Secondary Network (Wi-Fi) Settings

You can configure a Primary network (LAN) or a Secondary network (Wi-Fi) for users to connect to and

share content on the Pano system.

Configuring the Primary Network (LAN) Settings

You can configure IPv4, IPv6, DNS, and LAN options for the Primary Network (LAN).

LAN Status Lights

The LAN connector on the Pano device has two lights to indicate connection status and traffic.

Indicator Light Connection Status

Both lights off No 10/100/1000 Base-T connection and no network

traffic

Green and yellow lights on 10/100/1000 Base-T connection

Green light on and blinking yellow light 10/100/1000 Base-T connection with network traffic

Obtain IP Addresses Automatically

You can configure the system to obtain its IPv4 and IPv6 addresses automatically.

You must have a DHCP server deployed in your environment.

Procedure

1. In the system web interface, go to Network > Primary Network.

2. Under the Primary Network section, select Obtain IP address automatically for IP Address.

Some of your IP Address (IPv4) and IP Address (IPv6) settings populate automatically. You can’t

change these settings manually.

3. Select Save.

Configure IPv4 Settings

You can configure the IPv4 settings for your system.

Procedure

1. In the system web interface, go to Network > Primary Network.

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2. Under the Primary Network section, select Enter IP address manually for the IP Address

option.

3. Configure the settings under IP Address (IPv4) as needed.

Setting Description

Your IP Address is Specifies the system IP address.

Default Gateway Specifies the default gateway assigned to

your system.

Subnet Mask Specifies the subnet mask assigned to your

system.

4. Select Save.

Configure IPv6 Settings

You can configure the IPv6 settings for your system.

Procedure

1. In the system web interface, go to Network > Primary Network.

2. Under the Primary Network section, select Enter IP address manually for the IP Address

option.

3. Configure the settings under IP Address (IPv6) as needed.

Setting Description

Enable IPv6 Enables the IPv6 network stack and makes

the IPv6 settings available.

Enable SLAAC Specifies whether to use stateless address

autoconfiguration (SLAAC) instead of DHCP

to automatically obtain an IP address.

Link-Local Displays the IPv6 address used for local

communication within a subnet.

Site-Local Displays the IPv6 address used for

communication within the site or organization.

Global Address Displays the IPv6 internet address.

Default Gateway Displays the default gateway assigned to the

system.

If your system doesn’t automatically obtain a

gateway IP address, enter one here.

4. Select Save.

Configure DNS Settings

You can manually configure the DNS server settings for your system.

Network Settings

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DNS settings apply to both the Primary network (LAN) and Secondary network (Wi-Fi).

Procedure

1. In the system web interface, go to Network > Primary Network.

2. In the system web interface, go to Network > DNS.

3. If the system does not automatically obtain a DNS server address, enter one on this page (up to

four are allowed).

4. Select Save.

Configure LAN Options

There are several options for configuring the LAN in your Pano system web interface.

Procedure

1. In the system web interface, go to Network > Primary Network.

2. Under the LAN Options section, configure the following settings as needed:

Setting Description

Host Name Indicates the system name

Domain Name The domain name assigned to the system.

If the system does not automatically obtain a

domain name, enter one here.

Autonegotiation Specifies whether the system should

automatically negotiate the LAN Speed and

Duplex Mode per IEEE 802.3 autonegotiation

procedures. If enabled, those settings become

read-only.

Polycom recommends that you use

autonegotiation to avoid network issues.

LAN Speed Specifies whether to use 10 Mbps, 100 Mbps,

or 1000 Mbps for the LAN speed. The duplex

mode you choose must be supported by the

switch.

Duplex Mode Specifies the duplex mode to use. The duplex

mode you choose must be supported by the

switch.

Ignore Redirection Messages Enables the system to ignore ICMP redirect

messages.

ICMP Transmission Rate Limit (millisec) Enter a number between 0 and 1000 to

specify the minimum number of milliseconds

between transmitted packets. The default

value of 1000 signifies that the system sends

1 packet per second. If you enter 0, the

transmission rate limit is disabled.

Network Settings

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Setting Description

This setting applies only to “error” ICMP

packets and has no effect on “informational”

ICMP packets, such as echo requests and

replies.

Enable EAP/802.1X Specifies whether 802.1X authentication is

enabled. The following authentication

protocols are supported:

▪ EAP-MD5

▪ EAP-PEAPv0 (MSCHAPv2)

▪ EAP-TTLS

▪ EAP-TLS

EAP/802.1X Identity Specifies the system's identity for 802.1X

authentication. This setting is available only

when EAP/802.1X is enabled. The field

cannot be blank.

EAP/802.1X Password Specifies the system's password for 802.1X

authentication. This setting is required when

EAP-MD5, EAP-PEAPv0, and EAP-TTLS are

used.

Configuring the Secondary Network (Wi-Fi) Settings

In addition to a LAN, you can also connect your system to a Wi-Fi network for additional user access. For

example, this enables guests to share content to the system.

Configure Wi-Fi Settings

In addition to a LAN, you can also connect your system to a Wi-Fi network for additional user access. For

example, this enables guests to share content to the system.

Note: Note the following:

▪ When you select a non-default operating channel for Miracast, the secondary network is

disabled to avoid frequency conflict with Miracast connections. If you don't use the

secondary network, you can select a non-default operating channel which works best in

your Wi-Fi environment.

▪ When you enable the secondary network, the Miracast Operating Channel option is

disabled to ensure Miracast and the secondary network use the same channel. However, if

the secondary network is connected to a Wi-Fi Access Point (AP) working on a Dynamic

Frequency Selection (DFS) channel, Miracast may not work properly. This is because some

Wi-Fi drivers don't support DFS channels well.

Procedure

1. In the system web interface, go to Network > Secondary Network.

2. In the system web interface, go to Network > Wi-Fi Network.

Network Settings

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3. For Choose Network Type, select Wi-Fi.

4. Select Enable Administrator Access to This Network to enable administrators to access the

system web interface on the Wi-Fi network.

For higher security, you can disable this option to limit access to the system web interface through

LAN connections only.

5. Do one of the following:

▪ Select a network from Available Wi-Fi Networks. (The system lists networks in order of

signal strength.)

▪ Enter the network name in the SSID field.

Selecting a new SSID erases the previous SSID and relevant Wi-Fi settings from the system.

6. Configure the following settings:

Available settings vary with your selections.

Setting Description

Security Specifies the encryption protocol:

▪ None

▪ WEP

▪ WPA/WPA2-PSK

▪ 802.1xEAP

Key (Passphrase/PSK) Specifies an encryption passphrase (like a password) for the Wi-Fi network. You

must enter the passphrase to connect to the Wi-Fi network.

EAP Method Specifies the extensible authentication protocol (EAP) for WPA-Enterprise

(802.1xEAP):

▪ PEAP

▪ TLS

▪ TTLS

▪ PWD

Phase 2 Authentication Specifies the Phase 2 authentication method:

▪ MSCHAPV2

▪ GTC

Username Specifies the login user name for WPA-Enterprise (802.1xEAP).

Password Specifies the login password for WPA-Enterprise (802.1xEAP).

IP Address Select one of the following to set your system Wi-Fi network IP address:

▪ Obtain IP address automatically (You must have a DHCP server in your

environment to use this option.)

▪ Enter IP address manually

Your IP Address Is Specifies the IP address for the Wi-Fi network.

This setting is read-only if your system gets its IP address automatically.

Network Settings

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Polycom Pano Deployment Manual

Brand: Polycom

Model: Pano

Category: Routers

Type: Deployment Manual

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Polycom Pano Deployment Manual

Polycom Pano Deployment Manual

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