Poly Studio X50 Administrator Guide

ADMINISTRATOR GUIDE 3.5.0 | June 2021 | 3725-85854-013A

Poly Video Mode

(G7500, Studio X50, and Studio

X30)

Getting Help

For more information about installing, configuring, and

administering Poly/Polycom products or services, go to

Polycom Support.

Plantronics, Inc. (Poly — formerly Plantronics and Polycom)

345 Encinal Street

Santa Cruz, California

95060

©

, the propeller

design, and the Poly logo are trademarks of Plantronics, Inc.

All other trademarks are the property of their respective

owners.

Contents

Before You Begin................................................................................................8

Audience, Purpose, and Required Skills.............................................................................8

Related Poly and Partner Resources..................................................................................8

Getting Started................................................................................................. 10

Product Overview of Poly Video Systems.........................................................................10

Administrator Features and Capabilities.................................................................11

Powering the System On and Off......................................................................................12

Navigating the System...................................................................................................... 12

Access the System Web Interface..........................................................................12

Setting Up the System..................................................................................... 13

Overview of Poly G7500, Studio X50, and Studio X30 Hardware.....................................13

Poly G7500 System Ports...................................................................................... 13

Poly Studio X50 System Ports............................................................................... 14

Poly Studio X30 System Ports............................................................................... 15

LED Status Indicators....................................................................................................... 16

LED Status Indicators for the G7500 System.........................................................16

LED Status Indicators for the Studio X50 and Studio X30 Systems...................... 17

Completing Initial System Setup....................................................................................... 18

Registering the System with Poly Lens.................................................................. 19

Complete Setup with the System Web Interface....................................................19

Complete Setup with Provisioning..........................................................................20

Managing Peripheral Devices........................................................................................... 20

Pairing IP Devices on the Link-Local Network (LLN)............................................. 20

Pairing IP Devices on the Local Area Network (LAN)............................................ 21

Unpair an IP Device............................................................................................... 23

Connect a USB Device...........................................................................................23

Poly Bluetooth Remote Control.............................................................................. 23

IP Microphones...................................................................................................... 25

Poly Microphone IP Adapter...................................................................................27

Configuring General Settings......................................................................... 30

Name the System and Room............................................................................................ 30

Provide Contact Information..............................................................................................30

Set the Date and Time...................................................................................................... 31

Set the System Location................................................................................................... 32

1

Set the Local Interface Language..................................................................................... 32

Configure Sleep Settings.................................................................................................. 32

Configure Out of Office Settings....................................................................................... 33

Change Studio X50 and Studio X30 LED Bar Brightness.................................................33

Change the Conferencing Partner Application..................................................................34

Set the Conferencing Provider to Device Mode................................................................ 34

Disable Poly Device Mode................................................................................................ 34

System Usage Data Collected by Poly............................................................................. 35

Send Usage Data to Polycom................................................................................ 35

Using a Provisioning Service..........................................................................36

Register the System with RealPresence Resource Manager Provisioning Service..........37

Download a Provisioning Template Configuration File......................................................38

Register the System with the Poly Lens Provisioning Service.......................................... 38

Register the System Using DHCP Auto Discovery........................................................... 39

Configuring Network Settings.........................................................................40

Configuring Wired LAN Settings....................................................................................... 40

Automatically Obtain IPv4 Address Settings.......................................................... 40

Manually Configure IPv4 Address Settings............................................................ 40

Automatically Obtain IPv6 Address Settings.......................................................... 41

Manually Configure IPv6 Address Settings............................................................ 41

Manually Assign a Host Name and Domain Name................................................ 42

Manually Configure DNS Settings..........................................................................42

Configure System VLAN Settings.......................................................................... 42

Configure System 802.1X Settings........................................................................ 43

Configure Wired LAN Options................................................................................ 44

LLDP and LLDP-MED Support......................................................................................... 45

LLMP-MED Information Discovery......................................................................... 45

Behavior When LLDP is Enabled........................................................................... 46

Enable LLDP ......................................................................................................... 46

Configure Wi-Fi Settings................................................................................................... 46

Configure Network Quality Settings.................................................................................. 48

Configure H.323 Settings.................................................................................................. 49

Configure SIP Settings......................................................................................................51

AS-SIP Settings................................................................................................................ 54

Enable AS-SIP Settings......................................................................................... 54

Add a Network Domain for Outbound Calls........................................................... 54

Delete a Network Domain for Outbound Calls....................................................... 55

Select the Default Network Domain for Outbound Calls........................................ 55

Enable Point-to-Point Call Escalation to a RealPresence DMA Conference Call............. 55

Contents

2

Wireless Devices...............................................................................................................56

Specify the Wireless Operating Channel for Miracast-Certified Devices............... 56

Enable Miracast Over Infrastructure.......................................................................56

Securing the System........................................................................................58

Managing System Access.................................................................................................58

Local Accounts....................................................................................................... 59

Enable External Authentication.............................................................................. 62

Configure System Access Settings........................................................................ 63

Command-Line API Access for G7500.................................................................. 64

Configure the System Web Interface Port Lock..................................................... 67

Disable USB Ports..................................................................................................68

Detecting Intrusions.......................................................................................................... 68

PKI Certificates................................................................................................................. 69

Create a Certificate Signing Request..................................................................... 70

Create a TC8 Certificate Signing Request............................................................. 71

Configure Certificate Validation Options.................................................................72

Install a Certificate..................................................................................................73

View a Certificate....................................................................................................73

View a TC8 Certificate............................................................................................74

Delete a Certificate.................................................................................................74

Certificate Revocation............................................................................................ 74

Disable the Polycom Content App Port.............................................................................75

Disable the Security Code.................................................................................................76

Enable or Disable Content Saving.................................................................................... 76

System Allow List.............................................................................................................. 76

Add IP Addresses to the Allow List........................................................................ 76

Delete IP Addresses from the Allow List................................................................ 77

IPv4 Address Formats............................................................................................77

IPv6 Address Formats............................................................................................77

Call Encryption.................................................................................................................. 77

Configure Call Encryption.......................................................................................78

H.460 Firewall/NAT Traversal........................................................................................... 78

Configure the System for H.460 Firewall/NAT Traversal........................................79

Set Up a Security Banner..................................................................................................81

Web Proxies......................................................................................................................81

Sample PAC File.................................................................................................... 84

View Connections to the System...................................................................................... 84

System Port Usage........................................................................................................... 85

Wireless Port Usage with Miracast-Certified Devices....................................................... 88

Contents

3

Configuring Call Settings................................................................................ 90

Configure Call Settings..................................................................................................... 90

Configure Dialing Options................................................................................................. 92

Set Call Answering Mode..................................................................................................93

Set Preferred Call Speeds................................................................................................ 93

Configure the Recent Calls List.........................................................................................94

Clear Recent Calls............................................................................................................ 94

Configuring Audio Settings.............................................................................95

Configure General Audio Settings.....................................................................................95

Audio Input........................................................................................................................ 96

Configure IP Microphones......................................................................................97

Configuring the Microphone Adapter......................................................................97

Polycom Acoustic Fence........................................................................................ 98

Live Microphone Switching on Studio X50........................................................... 100

Configure HDMI Audio Input................................................................................ 100

Configure 3.5 mm Audio Input..............................................................................100

Using Poly Trio Microphones................................................................................101

Configuring the Microphone Adapter....................................................................102

Audio Output................................................................................................................... 102

Configure Audio Output Settings..........................................................................102

Using Poly Trio Speakers.....................................................................................103

Configure 3.5 mm Audio Output...........................................................................103

USB Audio.......................................................................................................................104

Using USB and Bluetooth Headsets.................................................................... 104

Using the Shure IntelliMix P300........................................................................... 104

Using the EagleEye Cube USB Camera Microphone.......................................... 104

Enable USB Audio................................................................................................104

Configuring Video and Camera Settings......................................................105

HDMI I/O......................................................................................................................... 105

Supported HDCI Input Resolutions................................................................................. 107

Configure Monitor Settings..............................................................................................107

Configure a Touch Monitor.............................................................................................. 108

Monitors with CEC.......................................................................................................... 108

Disable CEC.........................................................................................................109

Enable CEC..........................................................................................................109

Configure General Camera Settings............................................................................... 109

Reset Camera Settings to Defaults................................................................................. 111

Contents

4

Calibrate EagleEye Producer Group Framing................................................................. 111

Supported USB Cameras................................................................................................ 111

Selecting the Primary Camera.........................................................................................112

Camera Priority.....................................................................................................112

Maximum Number of Supported Camera Connections........................................112

Configuring Video Input Settings.....................................................................................113

Configure General Video Input Settings............................................................... 113

Configure HDMI Input Settings.............................................................................114

Adjust the White Balance......................................................................................115

Configure Camera Tracking Settings for Studio X50 or Studio X30..................... 116

Configure Camera Tracking Settings for G7500...................................................116

Presenter Mode.................................................................................................... 117

Video Codec Capabilities................................................................................................ 118

H.265 High Efficiency Video Coding.....................................................................118

H.264 Advanced Video Coding.............................................................................119

Setting Up a Directory....................................................................................121

Register with the Polycom Global Directory Server........................................................ 121

Register with an LDAP Directory Server......................................................................... 121

Managing Contacts and Favorites.................................................................................. 123

Unfavorite a Contact.............................................................................................124

Calendaring Service.......................................................................................125

Configure a Calendaring Service.................................................................................... 125

Sharing Content............................................................................................. 128

Customizing the Local Interface................................................................... 130

Change the Home Screen Background Image............................................................... 130

Restore the Default Background Image.......................................................................... 130

Customize the Address Bar............................................................................................ 130

Display Meetings or Favorites on the Home Screen.......................................................131

Configure Dual Monitor Display Settings........................................................................ 131

Controlling the System Remotely.................................................................133

Control the Camera Remotely.........................................................................................133

Wake the System Remotely............................................................................................133

Place a Call from the System Web Interface.................................................................. 133

End a Session................................................................................................................. 134

Contents

5

System Maintenance......................................................................................135

Unlock System Settings.................................................................................................. 135

Updating Software...........................................................................................................135

Updating Paired Devices......................................................................................136

Updating Software in the G7500 System Web Interface......................................136

Update System Software from a USB Flash Drive...............................................139

Update the Poly Bluetooth Remote Control Firmware......................................... 140

Update Poly HDCI Cameras................................................................................ 140

Downgrading Software....................................................................................................140

Manually Downgrade Software in the System Web Interface.............................. 141

Downgrade Software with a USB Flash Drive......................................................141

Restart the System..........................................................................................................142

Reset System Settings....................................................................................................142

Factory Restore the System............................................................................................143

Factory Restore a Table Microphone.............................................................................. 144

Factory Restore a Ceiling Microphone............................................................................144

Factory Restore a Microphone Adapter.......................................................................... 146

Troubleshooting............................................................................................. 147

Logs................................................................................................................................ 148

Consolidated System and Peripheral Device Logs.............................................. 148

Configure Log Preferences.................................................................................. 148

Configure Log Level............................................................................................. 149

Retrieve Log Files................................................................................................ 150

Transfer Logs to a USB Flash Drive.....................................................................150

Configure Remote Logging.................................................................................. 151

Configure Logging to System Internal Storage.................................................... 152

Sample Log File................................................................................................... 153

SNMP Reporting............................................................................................................. 154

Configure SNMP.................................................................................................. 154

Download MIBs.................................................................................................... 156

Checking System Status................................................................................................. 157

View Call Statistics..........................................................................................................158

Check Provisioning Results............................................................................................ 159

Paired IP Devices............................................................................................................159

IP Device Can’t Pair to the Video System............................................................ 159

IP Device Doesn’t Display On the Available Devices List.................................... 160

Paired IP Device is Disconnected........................................................................ 160

IP Device Paired to Inaccessible Video System...................................................161

IP Audio Device is Disconnected from G7500..................................................... 161

Contents

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Paired IP Device Doesn’t Complete Software Update......................................... 162

Audio Tests......................................................................................................................162

Can’t Wake the System by Touching the Monitor............................................................164

LED Status Indicators for the System LAN Ports............................................................164

Fix Polycom Acoustic Fence Issues with G7500............................................................ 165

Test the Call Experience................................................................................................. 165

Test Connection with Another System............................................................................ 165

Run a Trace Route..........................................................................................................165

LDAP Directory Server Ignores the Minimum TLS Version Setting................................ 166

Checking the Web Proxy Configuration.......................................................................... 166

Zero Touch Onboarding Connection Fails During Initial Setup or After Reset................ 167

Verify Poly Lens Registration Status............................................................................... 167

RealPresence Resource Manager Provisioning Fails After Downgrading Software.......167

Lighting Conditions Impact Picture Quality..................................................................... 168

Issues When the System is Sleeping or Waking.............................................................168

Poly Trio Audio Meter Not Displaying in System Web Interface..................................... 169

A Portion of the EagleEye Cube USB Camera Name Is Cut Off.................................... 169

Contacts with the Same Name Don't Display in the Contact List ...................................169

Monitor Loses Signal After Monitor Swap....................................................................... 170

System Web Interface Is Displaying Invalid or Disabled Camera Settings..................... 170

Can’t Connect to Secondary Network After Changing Country Code.............................170

Contents

7

Before You Begin

Topics:

• Audience, Purpose, and Required Skills

▪ Related Poly and Partner Resources

This guide contains overview information, procedures, and references you can use to perform tasks with

your video system.

The information in this guide applies to all the following Poly video systems and peripherals except where

noted:

▪ Poly Bluetooth Remote Control (model: P010)

▪ Poly G7500 (model: P011)

▪ Poly Microphone IP Adapter (model: P012)

▪ Poly IP Table Microphone (model: P013)

▪ Poly IP Ceiling Microphone (model: P014)

▪ Poly Studio X50 (model: P017)

▪ Poly Studio X30 (model: P018)

▪ Poly TC8 (model: P020)

Audience, Purpose, and Required Skills

This guide is written for a technical audience.

You must be familiar with the following concepts before beginning:

• Current telecommunications practices, protocols, and principles

• Telecommunication basics, video teleconferencing, and voice or data equipment

• OpenSIP networks and VoIP endpoint environments

Related Poly and Partner Resources

See the following sites for information related to this product.

▪ The Poly Online Support Center is the entry point to online product, service, and solution support

information including Video Tutorials, Documents & Software, Knowledge Base, Community

Discussions, Poly University, and additional services.

▪ The Poly Document Library

provides support documentation for active products, services, and

solutions. The documentation displays in responsive HTML5 format so that you can easily access

and view installation, configuration, or administration content from any online device.

▪ The Poly Community provides access to the latest developer and support information. Create an

account to access Poly support personnel and participate in developer and support forums. You can

find the latest information on hardware, software, and partner solutions topics, share ideas, and

solve problems with your colleagues.

8

▪ The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified

communications providers deliver high-value business solutions that meet critical customer needs,

making it easy for you to communicate face-to-face using the applications and devices you use

every day.

▪ The Poly Services help your business succeed and get the most out of your investment through the

benefits of collaboration.

Before You Begin

9

Getting Started

Topics:

▪ Product Overview of Poly Video Systems

▪ Powering the System On and Off

▪ Navigating the System

The Poly G7500, Studio X50, and Studio X30 systems provide video conferencing capabilities and

collaboration tools for any size meeting space or room.

Product Overview of Poly Video Systems

Poly G7500, Studio X50, and Studio X30 systems in Poly Video Mode support Poly video conferencing

and content sharing features.

Poly G7500 System Features and Capabilities

G7500 systems support the following features:

▪ Peripheral cameras and microphones make the system scalable for medium rooms and up to large

integrated rooms

▪ Placing and joining video calls

▪ Viewing and joining scheduled calendar meetings

▪ Managing contacts, call lists, and directories

▪ Sharing wireless and wired content

▪ Collaborating with electronic blackboards

▪ Camera tracking technology that can automatically zoom in on the person talking or frame the

group of people in the room (depending on the paired camera and system configuration)

▪ Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common

working environments

▪ Polycom Acoustic Fence technology, which enables video conferencing in open workspaces by

capturing only the voices in a defined area

▪ HDMI: Single input and dual output

▪ Serial port connection

▪ Using a wired or wireless USB mouse as an input device

Poly Studio X50 Features and Capabilities

Studio X50 systems support the following features:

▪ All-in-one collaboration system for huddle rooms and small-to-medium rooms

▪ No need for a separate PC, laptop, or codec to run video-conferencing software

▪ Placing and joining video calls

▪ Viewing and joining scheduled calendar meetings

10

▪ Managing contacts, call lists, and directories

▪ Sharing wireless and wired content

▪ Collaborating with electronic blackboards

▪ Built-in 4K camera with ultra-wide 120-degree field of view

▪ Camera tracking technology that automatically frames the group of people in the room

▪ Hi-fidelity, built-in stereo microphones that pick up sound within 7.62 m (25 ft) and use spatial audio

for life-like presence and clarity

▪ Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common

working environments

▪ Polycom Acoustic Fence technology, which enables video conferencing in open workspaces by

capturing only the voices in a defined area

▪ Dual stereo speakers

▪ HDMI: Single input and dual output

▪ Using a wired or wireless USB mouse as an input device

Poly Studio X30 Features and Capabilities

Studio X30 systems support the following features:

▪ All-in-one collaboration system for huddle rooms and small-to-medium rooms

▪ No need for a separate PC, laptop, or codec to run video-conferencing software

▪ Placing and joining video calls

▪ Viewing and joining scheduled calendar meetings

▪ Managing contacts, call lists, and directories

▪ Sharing wireless and wired content

▪ Collaborating with electronic blackboards

▪ Built-in 4K camera with ultra-wide 120-degree field of view

▪ Camera tracking technology that automatically frames the group of people in the room

▪ High-fidelity, built-in stereo microphones that pick up sound within 4.57 m (15 ft) and use spatial

audio for life-like presence and clarity

▪ Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common

working environments

▪ Polycom Acoustic Fence technology, which enables video conferencing in open workspaces by

capturing only the voices in a defined area

▪ Single mono speaker

▪ HDMI: Single input and output

▪ Using a wired or wireless USB mouse as an input device

Administrator Features and Capabilities

The G7500, Studio X50, and Studio X30 systems provide features for administrators to deploy, manage,

and access systems.

These systems provide the following features and capabilities:

▪ Remote access for managing standalone systems

Getting Started

11

▪ Provisioning with Polycom RealPresence Resource Manager to support single system, small

business, and large multisite enterprise deployments

▪ SNMP reporting and remote logging

▪ Industry-standard security techniques, including 802.1X authentication

▪ Polycom platform on-premises infrastructure and management solutions

▪ Standards-based video conferencing (SIP and H.323)

▪ Customizable home screen and monitor layouts

Powering the System On and Off

The system turns on when you plug it into a power source. The system doesn’t have a power button, so

you must unplug the power cable to power it off.

Note: Don’t power off the system during maintenance activities (for example, while a software update is

in progress).

Related Links

Restart the System on page 142

Navigating the System

You can navigate the system using the system web interface.

Access the System Web Interface

Access the system web interface to perform administrative tasks.

The system web interface enables you to do the following actions:

▪ Finish setting up your system.

▪ Remotely configure and manage your system. Unlike the local interface, you can configure every

setting through the system web interface.

▪ Control certain user functions of the system (such as placing calls and ending content sessions).

▪ Manage contacts.

Procedure

1. Open a web browser and enter the system IP address.

When setting up your system, the onscreen instructions display the IP address to use.

2. Enter the username (the default is admin).

3. Enter the password (the default is the last six characters of your system’s serial number).

Related Links

Complete Setup with the System Web Interface on page 19

Getting Started

12

Setting Up the System

Topics:

▪ Overview of Poly G7500, Studio X50, and Studio X30 Hardware

▪ LED Status Indicators

▪ Completing Initial System Setup

▪ Managing Peripheral Devices

See the setup sheets applicable to your video system and its peripheral devices, including cameras,

monitors, microphones, and controllers.

Overview of Poly G7500, Studio X50, and Studio X30

Hardware

The following figures and tables provide information about hardware features available on your system.

Poly G7500 System Ports

The following illustration and table explain the ports on the back panel of your G7500 system.

G7500 System Back Panel Port Descriptions

Ref. Number Port Description

1 3.5 mm audio line out

2 3.5 mm audio line in

3 Security lock

4 Mini-DIN/RS-232 serial port

5 USB 3.0 port (host)

6 USB-C port

7 HDCI input for Polycom cameras

13

Ref. Number Port Description

8 HDMI input for sharing content (for example, from a laptop)

9 HDMI output for the primary monitor

10 HDMI output for the secondary monitor

11 LAN connection for the system

12 Link-local network (LLN) connections for IP-based peripheral devices

13 Power cord port

Related Links

Specify the Primary and Fence Microphones on page 99

LED Status Indicators for the System LAN Ports on page 164

Poly Studio X50 System Ports

The following illustration and table explain the ports on your Poly Studio X50 system.

Poly Studio X50 System Port Descriptions

Ref. Number Port Description

1 3.5 mm audio line in

2 3.5 mm audio line out

3 Polycom RealPresence Debut expansion microphone connection

4 USB-C port

5 USB ports

6 Factory restore pinhole

7 Security lock (on the back flat section of the system)

8 HDMI output for the secondary monitor

Setting Up the System

14

Ref. Number Port Description

9 HDMI output for the primary monitor

10 HDMI input for sharing content (for example, from a laptop)

11 LAN connection for the system

12 Power cord port

Poly Studio X30 System Ports

The following illustration and table explain the ports on your Poly Studio X30 system.

Poly Studio X30 System Port Descriptions

Ref. Number Port Description

1 Power cord port

2 Security lock

3 Factory restore pinhole

4 HDMI output for the primary monitor

5 USB-C port

6 HDMI input for sharing content (for example, from a laptop)

7 USB port

8 LAN connection for the system

Setting Up the System

15

LED Status Indicators

The following figures display the LEDs on your systems. The tables list each LED indicator and its

associated status.

LED Status Indicators for the G7500 System

Use the LED on the front right corner of the codec to get information on the state of your system.

G7500 System LED Status Indicators

Indicator Status

Blinking white Powering on

Solid white Working normally

Solid green In a call

Blinking amber Update in progress

Solid amber Sleeping

Blinking red Error preventing normal operation

Solid red Muted microphone

Related Links

Factory Restore the System on page 143

Setting Up the System

16

LED Status Indicators for the Studio X50 and Studio X30 Systems

The system provides an LED light bar above the camera to help you understand the system’s behaviors.

Basic Studio X50 and Studio X30 LED Indicators and Status

Indicator Position Status

Solid white All Boot initialization in progress

Blinking blue Twelve in the middle Bluetooth in discovery

Solid blue for 3 seconds All Bluetooth paired

Blinking green All Incoming call

Solid green All Outgoing call

Solid green Four to eight (when in the middle),

indicating the tracked speaker or

the direction of the camera

Working

The lights are green with supported

applications in the following cases:

▪ Tracking people in group

framing and speaker tracking

mode

▪ Indicating the direction of the

camera that you customize in

pan-tilt-zoom (PTZ) mode

Solid amber Twelve in the middle Standing by

The system is in sleep mode with

no active video output.

Pulsing red Twelve in the middle Call on hold

Pulsing green Twelve in the middle Call on hold (by far site)

Solid white for 3 seconds Twelve in the middle Saving a preset

Solid red All Muted microphone

Solid red Four in the middle Muted camera. The muted

microphone LEDs take precedence

and cover the camera mute LEDs.

Pulsing amber All Firmware update in progress

Blinking red All Error preventing normal operation

Blinking amber Twelve alternating In a POST sequence, at least one

test resulted in a warning error. The

system continues to blink amber,

but initializes after the sequence is

complete if no severe errors occur.

Setting Up the System

17

Indicator Position Status

Blinking red Twelve alternating In a POST sequence, at least one

test resulted in a severe error. The

system continues to blink red and

doesn’t start up.

Completing Initial System Setup

When you power on the system for the first time (or after a system reset or factory restore), you must

complete the system setup process.

This process involves the system contacting the Poly Zero Touch Onboarding (ZTO) server to determine

its mode of operation: Poly Video Mode or Partner Mode.

Note the following requirements:

▪ During initial setup, you must have a DHCP server in your environment to ensure the system gets

an IP address. (You can configure the system with a static IP address later if needed.)

▪ Configure your firewall, web proxy, or both so that the system can communicate with the following

services on port 443:

◦ ZTO (zto.poly.com)

◦ Poly Lens (lens.poly.com)

◦ Software download site (downloads.polycom.com)

▪ You must have an NTP server on your network for the system to connect with the ZTO service.

▪ Your conferencing application may require a separate license or subscription for call-related

features. Contact your conferencing partner for information.

If the system isn’t connected to a valid network at startup, it prompts you to connect to Ethernet or

configure Wi-Fi.

Note: Only Zoom Rooms and Microsoft Teams support a Wi-Fi connection as the primary network. If

you change to an unsupported conferencing application, a message displays indicating you must

connect to the Ethernet.

After initial network setup, the system boots directly into a conferencing application. If the ZTO specified

conferencing application isn’t available in the current software, the system performs a software update. If

the specified conferencing application isn’t available after the update, the system defaults to Poly Video

Mode. To change the conferencing application, go to the system web interface Provider section and

select an option.

Required Steps Following Initial System Setup

After going through the system setup process, you also must manually configure or provision the

following system settings for an optimal deployment and user experience:

▪ Local administrator password: For security reasons, don’t use the default password.

▪ Country: If you use the default country setting, the system’s Wi-Fi settings may not be optimal for

your country or region.

Setting Up the System

18

▪ Timezone: Depending on the system location, using the default timezone setting may display the

incorrect time on the system (including for scheduled calendar events).

Registering the System with Poly Lens

Poly Lens provides cloud-based management and insights for your system.

You can register your system with Poly Lens during system setup or on the Poly Lens registration page.

For more information, see Poly Lens Help.

Register During System Setup

You can register with Poly Lens during system setup.

Procedure

1. When prompted to register with Poly Lens, do one of the following:

▪ Scan the registration QR code with your mobile device.

▪ Enter the registration URL in a browser.

▪ Select the registration link in the system web interface.

2. Follow the instructions to finish registering your system.

Your system remains registered with Poly Lens even after a reset or factory restore.

Related Links

Register Later on page 19

Verify Poly Lens Registration Status on page 167

Register Later

If you don’t register during setup, you can do so on the Poly Lens registration page.

Procedure

1. Go to https://lens.poly.com/go.

2. Follow the instructions to register your system.

Related Links

Register During System Setup on page 19

Verify Poly Lens Registration Status on page 167

Complete Setup with the System Web Interface

To finish setting up your system, manually configure the system’s local administrator password, country,

and timezone.

Procedure

1. Power on the system and follow the onscreen instructions.

2. Log in to the system web interface.

3. Go to Security > Local Accounts to change the local administrator password from the default

value (the last six characters of your system’s serial number).

4. Go to General Settings > My Information > Location to specify the country where your system

is located.

5. Go to General Settings > Date and Time to set the timezone for your system.

Setting Up the System

19

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