Poly Studio X50 Administrator Guide

Category
Security cameras
Type
Administrator Guide

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ADMINISTRATOR GUIDE 3.5.0 | June 2021 | 3725-85854-013A
Poly Video Mode
(G7500, Studio X50, and Studio
X30)
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2021 Plantronics, Inc. All rights reserved. Poly
, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.
Contents
Before You Begin................................................................................................8
Audience, Purpose, and Required Skills.............................................................................8
Related Poly and Partner Resources..................................................................................8
Getting Started................................................................................................. 10
Product Overview of Poly Video Systems.........................................................................10
Administrator Features and Capabilities.................................................................11
Powering the System On and Off......................................................................................12
Navigating the System...................................................................................................... 12
Access the System Web Interface..........................................................................12
Setting Up the System..................................................................................... 13
Overview of Poly G7500, Studio X50, and Studio X30 Hardware.....................................13
Poly G7500 System Ports...................................................................................... 13
Poly Studio X50 System Ports............................................................................... 14
Poly Studio X30 System Ports............................................................................... 15
LED Status Indicators....................................................................................................... 16
LED Status Indicators for the G7500 System.........................................................16
LED Status Indicators for the Studio X50 and Studio X30 Systems...................... 17
Completing Initial System Setup....................................................................................... 18
Registering the System with Poly Lens.................................................................. 19
Complete Setup with the System Web Interface....................................................19
Complete Setup with Provisioning..........................................................................20
Managing Peripheral Devices........................................................................................... 20
Pairing IP Devices on the Link-Local Network (LLN)............................................. 20
Pairing IP Devices on the Local Area Network (LAN)............................................ 21
Unpair an IP Device............................................................................................... 23
Connect a USB Device...........................................................................................23
Poly Bluetooth Remote Control.............................................................................. 23
IP Microphones...................................................................................................... 25
Poly Microphone IP Adapter...................................................................................27
Configuring General Settings......................................................................... 30
Name the System and Room............................................................................................ 30
Provide Contact Information..............................................................................................30
Set the Date and Time...................................................................................................... 31
Set the System Location................................................................................................... 32
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Set the Local Interface Language..................................................................................... 32
Configure Sleep Settings.................................................................................................. 32
Configure Out of Office Settings....................................................................................... 33
Change Studio X50 and Studio X30 LED Bar Brightness.................................................33
Change the Conferencing Partner Application..................................................................34
Set the Conferencing Provider to Device Mode................................................................ 34
Disable Poly Device Mode................................................................................................ 34
System Usage Data Collected by Poly............................................................................. 35
Send Usage Data to Polycom................................................................................ 35
Using a Provisioning Service..........................................................................36
Register the System with RealPresence Resource Manager Provisioning Service..........37
Download a Provisioning Template Configuration File......................................................38
Register the System with the Poly Lens Provisioning Service.......................................... 38
Register the System Using DHCP Auto Discovery........................................................... 39
Configuring Network Settings.........................................................................40
Configuring Wired LAN Settings....................................................................................... 40
Automatically Obtain IPv4 Address Settings.......................................................... 40
Manually Configure IPv4 Address Settings............................................................ 40
Automatically Obtain IPv6 Address Settings.......................................................... 41
Manually Configure IPv6 Address Settings............................................................ 41
Manually Assign a Host Name and Domain Name................................................ 42
Manually Configure DNS Settings..........................................................................42
Configure System VLAN Settings.......................................................................... 42
Configure System 802.1X Settings........................................................................ 43
Configure Wired LAN Options................................................................................ 44
LLDP and LLDP-MED Support......................................................................................... 45
LLMP-MED Information Discovery......................................................................... 45
Behavior When LLDP is Enabled........................................................................... 46
Enable LLDP ......................................................................................................... 46
Configure Wi-Fi Settings................................................................................................... 46
Configure Network Quality Settings.................................................................................. 48
Configure H.323 Settings.................................................................................................. 49
Configure SIP Settings......................................................................................................51
AS-SIP Settings................................................................................................................ 54
Enable AS-SIP Settings......................................................................................... 54
Add a Network Domain for Outbound Calls........................................................... 54
Delete a Network Domain for Outbound Calls....................................................... 55
Select the Default Network Domain for Outbound Calls........................................ 55
Enable Point-to-Point Call Escalation to a RealPresence DMA Conference Call............. 55
Contents
2
Wireless Devices...............................................................................................................56
Specify the Wireless Operating Channel for Miracast-Certified Devices............... 56
Enable Miracast Over Infrastructure.......................................................................56
Securing the System........................................................................................58
Managing System Access.................................................................................................58
Local Accounts....................................................................................................... 59
Enable External Authentication.............................................................................. 62
Configure System Access Settings........................................................................ 63
Command-Line API Access for G7500.................................................................. 64
Configure the System Web Interface Port Lock..................................................... 67
Disable USB Ports..................................................................................................68
Detecting Intrusions.......................................................................................................... 68
PKI Certificates................................................................................................................. 69
Create a Certificate Signing Request..................................................................... 70
Create a TC8 Certificate Signing Request............................................................. 71
Configure Certificate Validation Options.................................................................72
Install a Certificate..................................................................................................73
View a Certificate....................................................................................................73
View a TC8 Certificate............................................................................................74
Delete a Certificate.................................................................................................74
Certificate Revocation............................................................................................ 74
Disable the Polycom Content App Port.............................................................................75
Disable the Security Code.................................................................................................76
Enable or Disable Content Saving.................................................................................... 76
System Allow List.............................................................................................................. 76
Add IP Addresses to the Allow List........................................................................ 76
Delete IP Addresses from the Allow List................................................................ 77
IPv4 Address Formats............................................................................................77
IPv6 Address Formats............................................................................................77
Call Encryption.................................................................................................................. 77
Configure Call Encryption.......................................................................................78
H.460 Firewall/NAT Traversal........................................................................................... 78
Configure the System for H.460 Firewall/NAT Traversal........................................79
Set Up a Security Banner..................................................................................................81
Web Proxies......................................................................................................................81
Sample PAC File.................................................................................................... 84
View Connections to the System...................................................................................... 84
System Port Usage........................................................................................................... 85
Wireless Port Usage with Miracast-Certified Devices....................................................... 88
Contents
3
Configuring Call Settings................................................................................ 90
Configure Call Settings..................................................................................................... 90
Configure Dialing Options................................................................................................. 92
Set Call Answering Mode..................................................................................................93
Set Preferred Call Speeds................................................................................................ 93
Configure the Recent Calls List.........................................................................................94
Clear Recent Calls............................................................................................................ 94
Configuring Audio Settings.............................................................................95
Configure General Audio Settings.....................................................................................95
Audio Input........................................................................................................................ 96
Configure IP Microphones......................................................................................97
Configuring the Microphone Adapter......................................................................97
Polycom Acoustic Fence........................................................................................ 98
Live Microphone Switching on Studio X50........................................................... 100
Configure HDMI Audio Input................................................................................ 100
Configure 3.5 mm Audio Input..............................................................................100
Using Poly Trio Microphones................................................................................101
Configuring the Microphone Adapter....................................................................102
Audio Output................................................................................................................... 102
Configure Audio Output Settings..........................................................................102
Using Poly Trio Speakers.....................................................................................103
Configure 3.5 mm Audio Output...........................................................................103
USB Audio.......................................................................................................................104
Using USB and Bluetooth Headsets.................................................................... 104
Using the Shure IntelliMix P300........................................................................... 104
Using the EagleEye Cube USB Camera Microphone.......................................... 104
Enable USB Audio................................................................................................104
Configuring Video and Camera Settings......................................................105
HDMI I/O......................................................................................................................... 105
Supported HDCI Input Resolutions................................................................................. 107
Configure Monitor Settings..............................................................................................107
Configure a Touch Monitor.............................................................................................. 108
Monitors with CEC.......................................................................................................... 108
Disable CEC.........................................................................................................109
Enable CEC..........................................................................................................109
Configure General Camera Settings............................................................................... 109
Reset Camera Settings to Defaults................................................................................. 111
Contents
4
Calibrate EagleEye Producer Group Framing................................................................. 111
Supported USB Cameras................................................................................................ 111
Selecting the Primary Camera.........................................................................................112
Camera Priority.....................................................................................................112
Maximum Number of Supported Camera Connections........................................112
Configuring Video Input Settings.....................................................................................113
Configure General Video Input Settings............................................................... 113
Configure HDMI Input Settings.............................................................................114
Adjust the White Balance......................................................................................115
Configure Camera Tracking Settings for Studio X50 or Studio X30..................... 116
Configure Camera Tracking Settings for G7500...................................................116
Presenter Mode.................................................................................................... 117
Video Codec Capabilities................................................................................................ 118
H.265 High Efficiency Video Coding.....................................................................118
H.264 Advanced Video Coding.............................................................................119
Setting Up a Directory....................................................................................121
Register with the Polycom Global Directory Server........................................................ 121
Register with an LDAP Directory Server......................................................................... 121
Managing Contacts and Favorites.................................................................................. 123
Unfavorite a Contact.............................................................................................124
Calendaring Service.......................................................................................125
Configure a Calendaring Service.................................................................................... 125
Sharing Content............................................................................................. 128
Customizing the Local Interface................................................................... 130
Change the Home Screen Background Image............................................................... 130
Restore the Default Background Image.......................................................................... 130
Customize the Address Bar............................................................................................ 130
Display Meetings or Favorites on the Home Screen.......................................................131
Configure Dual Monitor Display Settings........................................................................ 131
Controlling the System Remotely.................................................................133
Control the Camera Remotely.........................................................................................133
Wake the System Remotely............................................................................................133
Place a Call from the System Web Interface.................................................................. 133
End a Session................................................................................................................. 134
Contents
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System Maintenance......................................................................................135
Unlock System Settings.................................................................................................. 135
Updating Software...........................................................................................................135
Updating Paired Devices......................................................................................136
Updating Software in the G7500 System Web Interface......................................136
Update System Software from a USB Flash Drive...............................................139
Update the Poly Bluetooth Remote Control Firmware......................................... 140
Update Poly HDCI Cameras................................................................................ 140
Downgrading Software....................................................................................................140
Manually Downgrade Software in the System Web Interface.............................. 141
Downgrade Software with a USB Flash Drive......................................................141
Restart the System..........................................................................................................142
Reset System Settings....................................................................................................142
Factory Restore the System............................................................................................143
Factory Restore a Table Microphone.............................................................................. 144
Factory Restore a Ceiling Microphone............................................................................144
Factory Restore a Microphone Adapter.......................................................................... 146
Troubleshooting............................................................................................. 147
Logs................................................................................................................................ 148
Consolidated System and Peripheral Device Logs.............................................. 148
Configure Log Preferences.................................................................................. 148
Configure Log Level............................................................................................. 149
Retrieve Log Files................................................................................................ 150
Transfer Logs to a USB Flash Drive.....................................................................150
Configure Remote Logging.................................................................................. 151
Configure Logging to System Internal Storage.................................................... 152
Sample Log File................................................................................................... 153
SNMP Reporting............................................................................................................. 154
Configure SNMP.................................................................................................. 154
Download MIBs.................................................................................................... 156
Checking System Status................................................................................................. 157
View Call Statistics..........................................................................................................158
Check Provisioning Results............................................................................................ 159
Paired IP Devices............................................................................................................159
IP Device Can’t Pair to the Video System............................................................ 159
IP Device Doesn’t Display On the Available Devices List.................................... 160
Paired IP Device is Disconnected........................................................................ 160
IP Device Paired to Inaccessible Video System...................................................161
IP Audio Device is Disconnected from G7500..................................................... 161
Contents
6
Paired IP Device Doesn’t Complete Software Update......................................... 162
Audio Tests......................................................................................................................162
Can’t Wake the System by Touching the Monitor............................................................164
LED Status Indicators for the System LAN Ports............................................................164
Fix Polycom Acoustic Fence Issues with G7500............................................................ 165
Test the Call Experience................................................................................................. 165
Test Connection with Another System............................................................................ 165
Run a Trace Route..........................................................................................................165
LDAP Directory Server Ignores the Minimum TLS Version Setting................................ 166
Checking the Web Proxy Configuration.......................................................................... 166
Zero Touch Onboarding Connection Fails During Initial Setup or After Reset................ 167
Verify Poly Lens Registration Status............................................................................... 167
RealPresence Resource Manager Provisioning Fails After Downgrading Software.......167
Lighting Conditions Impact Picture Quality..................................................................... 168
Issues When the System is Sleeping or Waking.............................................................168
Poly Trio Audio Meter Not Displaying in System Web Interface..................................... 169
A Portion of the EagleEye Cube USB Camera Name Is Cut Off.................................... 169
Contacts with the Same Name Don't Display in the Contact List ...................................169
Monitor Loses Signal After Monitor Swap....................................................................... 170
System Web Interface Is Displaying Invalid or Disabled Camera Settings..................... 170
Can’t Connect to Secondary Network After Changing Country Code.............................170
Contents
7
Before You Begin
Topics:
• Audience, Purpose, and Required Skills
â–ª Related Poly and Partner Resources
This guide contains overview information, procedures, and references you can use to perform tasks with
your video system.
The information in this guide applies to all the following Poly video systems and peripherals except where
noted:
â–ª Poly Bluetooth Remote Control (model: P010)
â–ª Poly G7500 (model: P011)
â–ª Poly Microphone IP Adapter (model: P012)
â–ª Poly IP Table Microphone (model: P013)
â–ª Poly IP Ceiling Microphone (model: P014)
â–ª Poly Studio X50 (model: P017)
â–ª Poly Studio X30 (model: P018)
â–ª Poly TC8 (model: P020)
Audience, Purpose, and Required Skills
This guide is written for a technical audience.
You must be familiar with the following concepts before beginning:
• Current telecommunications practices, protocols, and principles
• Telecommunication basics, video teleconferencing, and voice or data equipment
• OpenSIP networks and VoIP endpoint environments
Related Poly and Partner Resources
See the following sites for information related to this product.
â–ª The Poly Online Support Center is the entry point to online product, service, and solution support
information including Video Tutorials, Documents & Software, Knowledge Base, Community
Discussions, Poly University, and additional services.
â–ª The Poly Document Library
provides support documentation for active products, services, and
solutions. The documentation displays in responsive HTML5 format so that you can easily access
and view installation, configuration, or administration content from any online device.
â–ª The Poly Community provides access to the latest developer and support information. Create an
account to access Poly support personnel and participate in developer and support forums. You can
find the latest information on hardware, software, and partner solutions topics, share ideas, and
solve problems with your colleagues.
8
â–ª The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified
communications providers deliver high-value business solutions that meet critical customer needs,
making it easy for you to communicate face-to-face using the applications and devices you use
every day.
â–ª The Poly Services help your business succeed and get the most out of your investment through the
benefits of collaboration.
Before You Begin
9
Getting Started
Topics:
â–ª Product Overview of Poly Video Systems
â–ª Powering the System On and Off
â–ª Navigating the System
The Poly G7500, Studio X50, and Studio X30 systems provide video conferencing capabilities and
collaboration tools for any size meeting space or room.
Product Overview of Poly Video Systems
Poly G7500, Studio X50, and Studio X30 systems in Poly Video Mode support Poly video conferencing
and content sharing features.
Poly G7500 System Features and Capabilities
G7500 systems support the following features:
â–ª Peripheral cameras and microphones make the system scalable for medium rooms and up to large
integrated rooms
â–ª Placing and joining video calls
â–ª Viewing and joining scheduled calendar meetings
â–ª Managing contacts, call lists, and directories
â–ª Sharing wireless and wired content
â–ª Collaborating with electronic blackboards
â–ª Camera tracking technology that can automatically zoom in on the person talking or frame the
group of people in the room (depending on the paired camera and system configuration)
â–ª Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common
working environments
â–ª Polycom Acoustic Fence technology, which enables video conferencing in open workspaces by
capturing only the voices in a defined area
â–ª HDMI: Single input and dual output
â–ª Serial port connection
â–ª Using a wired or wireless USB mouse as an input device
Poly Studio X50 Features and Capabilities
Studio X50 systems support the following features:
â–ª All-in-one collaboration system for huddle rooms and small-to-medium rooms
â–ª No need for a separate PC, laptop, or codec to run video-conferencing software
â–ª Placing and joining video calls
â–ª Viewing and joining scheduled calendar meetings
10
â–ª Managing contacts, call lists, and directories
â–ª Sharing wireless and wired content
â–ª Collaborating with electronic blackboards
â–ª Built-in 4K camera with ultra-wide 120-degree field of view
â–ª Camera tracking technology that automatically frames the group of people in the room
â–ª Hi-fidelity, built-in stereo microphones that pick up sound within 7.62 m (25 ft) and use spatial audio
for life-like presence and clarity
â–ª Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common
working environments
â–ª Polycom Acoustic Fence technology, which enables video conferencing in open workspaces by
capturing only the voices in a defined area
â–ª Dual stereo speakers
â–ª HDMI: Single input and dual output
â–ª Using a wired or wireless USB mouse as an input device
Poly Studio X30 Features and Capabilities
Studio X30 systems support the following features:
â–ª All-in-one collaboration system for huddle rooms and small-to-medium rooms
â–ª No need for a separate PC, laptop, or codec to run video-conferencing software
â–ª Placing and joining video calls
â–ª Viewing and joining scheduled calendar meetings
â–ª Managing contacts, call lists, and directories
â–ª Sharing wireless and wired content
â–ª Collaborating with electronic blackboards
â–ª Built-in 4K camera with ultra-wide 120-degree field of view
â–ª Camera tracking technology that automatically frames the group of people in the room
â–ª High-fidelity, built-in stereo microphones that pick up sound within 4.57 m (15 ft) and use spatial
audio for life-like presence and clarity
â–ª Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common
working environments
â–ª Polycom Acoustic Fence technology, which enables video conferencing in open workspaces by
capturing only the voices in a defined area
â–ª Single mono speaker
â–ª HDMI: Single input and output
â–ª Using a wired or wireless USB mouse as an input device
Administrator Features and Capabilities
The G7500, Studio X50, and Studio X30 systems provide features for administrators to deploy, manage,
and access systems.
These systems provide the following features and capabilities:
â–ª Remote access for managing standalone systems
Getting Started
11
â–ª Provisioning with Polycom RealPresence Resource Manager to support single system, small
business, and large multisite enterprise deployments
â–ª SNMP reporting and remote logging
â–ª Industry-standard security techniques, including 802.1X authentication
â–ª Polycom platform on-premises infrastructure and management solutions
â–ª Standards-based video conferencing (SIP and H.323)
â–ª Customizable home screen and monitor layouts
Powering the System On and Off
The system turns on when you plug it into a power source. The system doesn’t have a power button, so
you must unplug the power cable to power it off.
Note: Don’t power off the system during maintenance activities (for example, while a software update is
in progress).
Related Links
Restart the System on page 142
Navigating the System
You can navigate the system using the system web interface.
Access the System Web Interface
Access the system web interface to perform administrative tasks.
The system web interface enables you to do the following actions:
â–ª Finish setting up your system.
â–ª Remotely configure and manage your system. Unlike the local interface, you can configure every
setting through the system web interface.
â–ª Control certain user functions of the system (such as placing calls and ending content sessions).
â–ª Manage contacts.
Procedure
1. Open a web browser and enter the system IP address.
When setting up your system, the onscreen instructions display the IP address to use.
2. Enter the username (the default is admin).
3. Enter the password (the default is the last six characters of your system’s serial number).
Related Links
Complete Setup with the System Web Interface on page 19
Getting Started
12
Setting Up the System
Topics:
â–ª Overview of Poly G7500, Studio X50, and Studio X30 Hardware
â–ª LED Status Indicators
â–ª Completing Initial System Setup
â–ª Managing Peripheral Devices
See the setup sheets applicable to your video system and its peripheral devices, including cameras,
monitors, microphones, and controllers.
Overview of Poly G7500, Studio X50, and Studio X30
Hardware
The following figures and tables provide information about hardware features available on your system.
Poly G7500 System Ports
The following illustration and table explain the ports on the back panel of your G7500 system.
G7500 System Back Panel Port Descriptions
Ref. Number Port Description
1 3.5 mm audio line out
2 3.5 mm audio line in
3 Security lock
4 Mini-DIN/RS-232 serial port
5 USB 3.0 port (host)
6 USB-C port
7 HDCI input for Polycom cameras
13
Ref. Number Port Description
8 HDMI input for sharing content (for example, from a laptop)
9 HDMI output for the primary monitor
10 HDMI output for the secondary monitor
11 LAN connection for the system
12 Link-local network (LLN) connections for IP-based peripheral devices
13 Power cord port
Related Links
Specify the Primary and Fence Microphones on page 99
LED Status Indicators for the System LAN Ports on page 164
Poly Studio X50 System Ports
The following illustration and table explain the ports on your Poly Studio X50 system.
Poly Studio X50 System Port Descriptions
Ref. Number Port Description
1 3.5 mm audio line in
2 3.5 mm audio line out
3 Polycom RealPresence Debut expansion microphone connection
4 USB-C port
5 USB ports
6 Factory restore pinhole
7 Security lock (on the back flat section of the system)
8 HDMI output for the secondary monitor
Setting Up the System
14
Ref. Number Port Description
9 HDMI output for the primary monitor
10 HDMI input for sharing content (for example, from a laptop)
11 LAN connection for the system
12 Power cord port
Poly Studio X30 System Ports
The following illustration and table explain the ports on your Poly Studio X30 system.
Poly Studio X30 System Port Descriptions
Ref. Number Port Description
1 Power cord port
2 Security lock
3 Factory restore pinhole
4 HDMI output for the primary monitor
5 USB-C port
6 HDMI input for sharing content (for example, from a laptop)
7 USB port
8 LAN connection for the system
Setting Up the System
15
LED Status Indicators
The following figures display the LEDs on your systems. The tables list each LED indicator and its
associated status.
LED Status Indicators for the G7500 System
Use the LED on the front right corner of the codec to get information on the state of your system.
G7500 System LED Status Indicators
Indicator Status
Blinking white Powering on
Solid white Working normally
Solid green In a call
Blinking amber Update in progress
Solid amber Sleeping
Blinking red Error preventing normal operation
Solid red Muted microphone
Related Links
Factory Restore the System on page 143
Setting Up the System
16
LED Status Indicators for the Studio X50 and Studio X30 Systems
The system provides an LED light bar above the camera to help you understand the system’s behaviors.
Basic Studio X50 and Studio X30 LED Indicators and Status
Indicator Position Status
Solid white All Boot initialization in progress
Blinking blue Twelve in the middle Bluetooth in discovery
Solid blue for 3 seconds All Bluetooth paired
Blinking green All Incoming call
Solid green All Outgoing call
Solid green Four to eight (when in the middle),
indicating the tracked speaker or
the direction of the camera
Working
The lights are green with supported
applications in the following cases:
â–ª Tracking people in group
framing and speaker tracking
mode
â–ª Indicating the direction of the
camera that you customize in
pan-tilt-zoom (PTZ) mode
Solid amber Twelve in the middle Standing by
The system is in sleep mode with
no active video output.
Pulsing red Twelve in the middle Call on hold
Pulsing green Twelve in the middle Call on hold (by far site)
Solid white for 3 seconds Twelve in the middle Saving a preset
Solid red All Muted microphone
Solid red Four in the middle Muted camera. The muted
microphone LEDs take precedence
and cover the camera mute LEDs.
Pulsing amber All Firmware update in progress
Blinking red All Error preventing normal operation
Blinking amber Twelve alternating In a POST sequence, at least one
test resulted in a warning error. The
system continues to blink amber,
but initializes after the sequence is
complete if no severe errors occur.
Setting Up the System
17
Indicator Position Status
Blinking red Twelve alternating In a POST sequence, at least one
test resulted in a severe error. The
system continues to blink red and
doesn’t start up.
Completing Initial System Setup
When you power on the system for the first time (or after a system reset or factory restore), you must
complete the system setup process.
This process involves the system contacting the Poly Zero Touch Onboarding (ZTO) server to determine
its mode of operation: Poly Video Mode or Partner Mode.
Note the following requirements:
â–ª During initial setup, you must have a DHCP server in your environment to ensure the system gets
an IP address. (You can configure the system with a static IP address later if needed.)
â–ª Configure your firewall, web proxy, or both so that the system can communicate with the following
services on port 443:
â—¦ ZTO (zto.poly.com)
â—¦ Poly Lens (lens.poly.com)
â—¦ Software download site (downloads.polycom.com)
â–ª You must have an NTP server on your network for the system to connect with the ZTO service.
â–ª Your conferencing application may require a separate license or subscription for call-related
features. Contact your conferencing partner for information.
If the system isn’t connected to a valid network at startup, it prompts you to connect to Ethernet or
configure Wi-Fi.
Note: Only Zoom Rooms and Microsoft Teams support a Wi-Fi connection as the primary network. If
you change to an unsupported conferencing application, a message displays indicating you must
connect to the Ethernet.
After initial network setup, the system boots directly into a conferencing application. If the ZTO specified
conferencing application isn’t available in the current software, the system performs a software update. If
the specified conferencing application isn’t available after the update, the system defaults to Poly Video
Mode. To change the conferencing application, go to the system web interface Provider section and
select an option.
Required Steps Following Initial System Setup
After going through the system setup process, you also must manually configure or provision the
following system settings for an optimal deployment and user experience:
▪ Local administrator password: For security reasons, don’t use the default password.
▪ Country: If you use the default country setting, the system’s Wi-Fi settings may not be optimal for
your country or region.
Setting Up the System
18
â–ª Timezone: Depending on the system location, using the default timezone setting may display the
incorrect time on the system (including for scheduled calendar events).
Registering the System with Poly Lens
Poly Lens provides cloud-based management and insights for your system.
You can register your system with Poly Lens during system setup or on the Poly Lens registration page.
For more information, see Poly Lens Help.
Register During System Setup
You can register with Poly Lens during system setup.
Procedure
1. When prompted to register with Poly Lens, do one of the following:
â–ª Scan the registration QR code with your mobile device.
â–ª Enter the registration URL in a browser.
â–ª Select the registration link in the system web interface.
2. Follow the instructions to finish registering your system.
Your system remains registered with Poly Lens even after a reset or factory restore.
Related Links
Register Later on page 19
Verify Poly Lens Registration Status on page 167
Register Later
If you don’t register during setup, you can do so on the Poly Lens registration page.
Procedure
1. Go to https://lens.poly.com/go.
2. Follow the instructions to register your system.
Related Links
Register During System Setup on page 19
Verify Poly Lens Registration Status on page 167
Complete Setup with the System Web Interface
To finish setting up your system, manually configure the system’s local administrator password, country,
and timezone.
Procedure
1. Power on the system and follow the onscreen instructions.
2. Log in to the system web interface.
3. Go to Security > Local Accounts to change the local administrator password from the default
value (the last six characters of your system’s serial number).
4. Go to General Settings > My Information > Location to specify the country where your system
is located.
5. Go to General Settings > Date and Time to set the timezone for your system.
Setting Up the System
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Poly Studio X50 Administrator Guide

Category
Security cameras
Type
Administrator Guide
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