Poly Trio VisualPro Administrator Guide

ADMINISTRATOR GUIDE

UC Software 7.0.0 | December 2020 | 3725-20727-020A

Poly Trio Solution

UC Software 7.0.0

Getting Help

For more information about installing, configuring, and

administering Poly/Polycom products or services, go to

Polycom Support.

Plantronics, Inc. (Poly — formerly Plantronics and Polycom)

345 Encinal Street

Santa Cruz, California

95060

©

design, and the Poly logo are trademarks of Plantronics, Inc.

All other trademarks are the property of their respective

owners.

Contents

Before You Begin..............................................................................................14

Audience, Purpose, and Required Skills...........................................................................14

Related Poly and Partner Resources................................................................................14

Getting Started................................................................................................. 16

Product Overview..............................................................................................................16

Supported Phones and Accessories...................................................................... 16

Working with UC Software................................................................................................ 17

UC Software Provisioning Methods........................................................................17

Record the Phone’s Version Information................................................................17

Supported Inbound and Outbound Ports...................................................... 18

Inbound Ports for Poly Trio Systems.................................................................................18

Outbound Ports for Poly Trio Systems..............................................................................19

Poly Trio Visual+ Network Ports........................................................................................21

Inbound Ports for Poly Trio VisualPro Systems................................................................ 22

Outbound Ports for Poly Trio VisualPro Systems..............................................................23

Configuring Security Options......................................................................... 25

Administrator and User Passwords...................................................................................25

Change the Administrator Password on the Phone Menu..................................... 26

Change the User Password on the System........................................................... 26

Administrator and User Password Parameters...................................................... 26

FIPS 140-2 Compliance Support...................................................................................... 27

FIPS 140-2 Parameter........................................................................................... 27

Disabling External Ports and Features..............................................................................28

Disable Unused Ports and Features Parameters...................................................28

Visual Security Classification............................................................................................ 30

Visual Security Classification Parameters..............................................................30

Encryption......................................................................................................................... 31

Encrypting Configuration Files............................................................................... 31

Configuration File Encryption Parameters..............................................................32

Voice over Secure IP.........................................................................................................33

VoSIP Parameters..................................................................................................33

Securing Phone Calls with SRTP......................................................................................33

SRTP Parameters.................................................................................................. 34

Enabling Users to Lock Phones........................................................................................ 37

1

Phone Lock Parameters.........................................................................................38

Locking the Basic Settings Menu...................................................................................... 39

Basic Settings Menu Lock Parameter.................................................................... 39

Secondary Port Link Status Report...................................................................................40

Secondary Port Link Status Report Parameters.................................................... 40

802.1X Authentication....................................................................................................... 41

802.1X Authentication Parameters.........................................................................41

SCEP Security Protocol.................................................................................................... 43

SCEP Parameters.................................................................................................. 43

Certificates........................................................................................................46

Using the Factory-Installed Certificate.............................................................................. 47

Check for a Device Certificate................................................................................47

Customizing Certificate Use..............................................................................................48

Determining TLS Platform Profiles or TLS Application Profiles..............................48

TLS Protocol Configuration for Supported Applications......................................... 51

TLS Parameters..................................................................................................... 53

Configurable TLS Cipher Suites.............................................................................56

Create a Certificate Signing Request................................................................................58

Download Certificates............................................................................................ 58

Custom URL Location for LDAP Server CA Certificate.....................................................59

Custom URL Location for LDAP Server Certificates Parameter............................ 59

Confirm the Installed LDAP Server Certificates on the Phone............................... 59

Online Certificate Status Protocol..................................................................................... 60

Online Certificate Status Protocol Parameter.........................................................60

Upgrading the Software...................................................................................61

Upgrade UC Software Using a USB Flash Drive.............................................................. 61

Upgrading the Software on a Single Phone...................................................................... 62

User-Controlled Software Update..................................................................................... 62

User-Controlled Software Update Parameters.......................................................62

Updating Camera Firmware ............................................................................................. 63

Diagnostics and Status....................................................................................64

View the Phone’s Status................................................................................................... 64

Test the Hardware............................................................................................................. 66

Upload a Phone’s Configuration Files...............................................................................66

Perform Network Diagnostics............................................................................................66

Restart a Paired Device.................................................................................................... 67

Reboot Network Devices...................................................................................................67

Contents

2

Rebooting the Phone at a Scheduled Time.......................................................................67

Scheduled Reboot Parameters.............................................................................. 67

Resetting a Phone to Factory Defaults............................................................................. 68

Factory Reset the Poly Trio System at Power-Up..................................................68

Factory Reset the Poly Trio 8300 System at Power-Up.........................................69

Factory Reset the Poly Trio System from the Local Interface................................ 69

Factory Reset Poly Trio Visual+ Accessory............................................................69

Reset the Phone and Configuration....................................................................... 70

Reset to Factory Parameter................................................................................... 70

Access Video Transmission Diagnostics...........................................................................70

Status Indicators on the Poly Trio Solution....................................................................... 71

Monitoring the Phone’s Memory Usage............................................................................ 72

Check Memory Usage from the Phone.................................................................. 72

View Memory Usage Errors in the Application Log................................................ 73

Phone Memory Resources.....................................................................................73

Analytics Support for Poly Cloud Services................................................... 74

Hardware Analytics........................................................................................................... 74

Device Details Sent to the Cloud...................................................................................... 76

Device Asset Details.............................................................................................. 76

Service Details....................................................................................................... 76

Device Network Details.......................................................................................... 77

Call Experience Details.......................................................................................... 78

Call Data Record (CDR).........................................................................................79

Device Diagnostics Details ...............................................................................................79

Diagnostic Details for System Logs........................................................................79

Diagnostic Details for Packet Capture....................................................................80

Device Analytics Parameters............................................................................................ 81

Poly Cloud Connector Parameters....................................................................................83

Disable System Usage Data Collection............................................................................ 83

System Logs..................................................................................................... 84

Configuring Log Files........................................................................................................ 84

Severity of Logging Event Parameter.....................................................................85

Log File Collection and Storage Parameters..........................................................85

Logging Levels.................................................................................................................. 87

Logging Level, Change, and Render Parameters for Poly Trio..............................87

Logging Parameters............................................................................................... 91

Upload Logs to the Provisioning Server............................................................................92

Upload Poly Trio System Logs..........................................................................................92

Uploading Logs to a USB Flash Drive...............................................................................93

Contents

3

USB Logging Parameter........................................................................................ 93

Troubleshooting............................................................................................... 94

Updater Error Messages and Possible Solutions..............................................................94

Polycom UC Software Error Messages.............................................................................95

Network Authentication Failure Error Codes.....................................................................96

Power and Start-up Issues................................................................................................98

Screen and System Access Issues...................................................................................99

Calling Issues....................................................................................................................99

Display Issues................................................................................................................. 100

Software Upgrade Issues................................................................................................101

Content............................................................................................................102

Content Sharing.............................................................................................................. 102

Content Sharing Parameters................................................................................102

Polycom Content Application .............................................................................. 105

Polycom People+Content IP................................................................................ 105

Polycom People+Content IP over USB................................................................106

HDMI and VGA Content Sharing Parameters...................................................... 107

Display Content Automatically While Idle.............................................................107

Screen Mirroring..............................................................................................................108

Screen Mirroring with AirPlay-Certified Devices...................................................108

Screen Mirroring with Miracast-Certified Devices................................................. 111

Hardware and Power for Poly Trio Systems................................................ 115

Powering Poly Trio Systems............................................................................................115

Powering the Trio 8300 System............................................................................115

Powering the Trio 8500 System............................................................................115

Powering the Poly Trio 8800 System....................................................................115

Power the Poly Trio System with the Optional Power Adapter.............................116

Powering the Poly Trio Visual+ Solution...............................................................117

Poly Trio System Power Management............................................................................ 117

Poly Trio 8500 System Power Management........................................................ 117

USB Port Power Management..............................................................................117

Using POE Class 0 with Poly Trio 8800............................................................... 117

Using PoE PSE Power......................................................................................... 117

Power-Saving on Poly Trio Systems............................................................................... 118

Power-Saving Parameters....................................................................................119

Audio Features............................................................................................... 121

Contents

4

Automatic Gain Control................................................................................................... 121

Background Noise Suppression......................................................................................122

Comfort Noise................................................................................................................. 122

Voice Activity Detection...................................................................................................122

Voice Activity Detection Parameters.................................................................... 122

Comfort Noise Payload Packets..................................................................................... 123

Comfort Noise Payload Packets Parameters....................................................... 123

Synthesized Call Progress Tones................................................................................... 123

Jitter Buffer and Packet Error Concealment....................................................................123

DTMF Tones....................................................................................................................124

DTMF Tone Parameters....................................................................................... 124

Acoustic Echo Cancellation.............................................................................................126

Acoustic Echo Cancellation Parameters.............................................................. 126

Polycom NoiseBlock....................................................................................................... 126

Polycom NoiseBlock Parameters......................................................................... 127

Audio Output Options......................................................................................................127

Audio Output Options Parameters....................................................................... 127

Audio Input Options.........................................................................................................128

USB Audio Calls..............................................................................................................128

USB Audio Call Parameters................................................................................. 128

Location of Audio Alerts.................................................................................................. 129

Audio Alert Parameters........................................................................................ 129

Ringtones........................................................................................................................ 129

Supported Ring Classes.......................................................................................130

Ringtone Parameters........................................................................................... 130

Sound Effects..................................................................................................................131

Sampled Audio Files............................................................................................ 131

Sampled Audio File Parameter............................................................................ 132

Sound Effect Pattern Parameters.........................................................................133

Sound Effect Patterns...........................................................................................135

Supported Audio Codecs................................................................................................ 136

Supported Audio Codec Specifications................................................................ 137

Audio Codec Parameters..................................................................................... 139

SILK Audio Codec Parameters............................................................................ 142

Opus Audio Codec Parameters............................................................................144

IEEE 802.1p/Q................................................................................................................ 146

IEEE 802.1p/Q Parameters..................................................................................146

Voice Quality Monitoring (VQMon)..................................................................................147

VQMon Reports....................................................................................................147

VQMon Parameters..............................................................................................147

Contents

5

Pairing with Poly Trio Systems..................................................................... 151

Pairing Polycom EagleEye Director II Camera Systems with Poly Trio.......................... 151

Configure Poly Trio System DHCP for EagleEye Director II Pairing Process...... 152

Configure Poly Trio IP Address for EagleEye Director II Pairing Process............153

Pair Polycom EagleEye Director II Camera System............................................ 153

Pairing the Poly Trio Visual+ or Trio VisualPro with Poly Trio Systems.......................... 154

Manually Pair with Poly Trio Systems.................................................................. 154

Poly Trio Visual+ Pairing Parameters...................................................................155

Poly Trio VisualPro Pairing Parameters............................................................... 156

Identify Paired Devices.........................................................................................157

Place the Poly Trio Visual+ in Pairing Diagnostic Mode.......................................158

Daisy-Chaining Poly Trio Systems..................................................................................158

Daisy-Chaining Requirements..............................................................................158

Daisy-Chain Poly Trio Systems............................................................................159

Daisy-Chaining Parameters................................................................................. 160

USB Pass-through for Windows 10.................................................................................160

Configure USB Pass-through on Poly Trio...........................................................160

USB Device Pass-through Parameters................................................................ 161

Video Features for Poly Trio..........................................................................162

Display a Monitor Index Number.....................................................................................163

Video Call Overlays.........................................................................................................163

Video Call Overlay Parameters............................................................................ 163

Video Quality Parameters............................................................................................... 164

Video and Camera Options.............................................................................................165

Video and Camera Parameters............................................................................165

Per-Camera Video Parameters............................................................................ 171

Camera Specific Presets.................................................................................................177

Camera Specific Preset Parameters.................................................................... 178

Camera Recalibration..................................................................................................... 178

Camera Recalibration Parameters....................................................................... 178

Supported Video Codecs with Poly Trio..........................................................................179

Video Codec Parameters for Poly Trio................................................................. 179

Toggling Between Audio-only or Audio-Video Calls........................................................ 180

Audio-only or Audio-Video Call Parameters.........................................................181

H.323 Protocol................................................................................................................ 181

SIP and H.323 Protocol........................................................................................181

Supported H.323 Video Standards.......................................................................182

H.323 Protocol Parameters.................................................................................. 183

I-Frames..........................................................................................................................187

Contents

6

Video Parameters............................................................................................................188

Video Codec Preference Parameters...................................................................190

Video Profile Parameters for Poly Trio................................................................. 191

Phone Display Features.................................................................................196

Administrator Menu on Poly Trio Systems...................................................................... 196

Administrator Menu Parameters...........................................................................197

Poly Trio Visual+ and Trio VisualPro Monitor Display Options........................................197

Poly Trio Visual+ and Trio VisualPro Display Parameters....................................197

Setting up the Phone Theme.......................................................................................... 199

Theme Parameter................................................................................................ 199

Poly Trio System Display Name......................................................................................199

Display Name Parameters................................................................................... 200

Poly Trio System Status Messages.................................................................................201

Poly Trio System Status Message Parameters....................................................201

Olson Time Zone Configuration...................................................................................... 202

Olson Time Zone Parameters.............................................................................. 202

Set an Olson Time Zone from the Device Menu.................................................. 202

Olson Time Zone IDs............................................................................................203

Time Zone Location Description......................................................................................206

Time Zone Location Parameters.......................................................................... 207

Time and Date................................................................................................................. 211

Time and Date Display Parameters......................................................................211

Phone Languages........................................................................................................... 216

Change the Keyboard Layout...............................................................................216

Phone Language Parameters.............................................................................. 216

Multilingual Parameters........................................................................................217

Access the Country of Operation Menu in Set Language.................................... 218

Add a Language for the Phone Display and Menu...............................................219

Hide the MAC Address....................................................................................................219

Hide MAC Address Parameters........................................................................... 219

Unique Line Labels for Registration Lines...................................................................... 220

Unique Line Labels for Registration Lines Parameters........................................ 220

Poly Trio System Number Formatting............................................................................. 221

Poly Trio System Number Formatting Parameters...............................................221

Number or Custom Label................................................................................................ 221

Configure the Number or Label from the System.................................................221

Number and Label Parameters............................................................................ 221

Custom Icons for Contacts and Line Registrations......................................................... 222

Custom Icon Parameters......................................................................................223

Example: Configure an Icon for a Line Registration.............................................223

Contents

7

Example: Set Icons for Speed Dial Contacts....................................................... 224

Capture Your Phone’s Screen.........................................................................................224

Capture Current Phone Screen Parameters........................................................ 225

Default In-Call Screen..................................................................................................... 225

Default In-Call Screen Parameters.......................................................................225

Custom Call Control Options...........................................................................................226

Custom Call Control Options Parameters............................................................ 226

Poly Trio Home Screen Parameters................................................................................227

Directories and Contacts...............................................................................229

Local Contact Directory...................................................................................................229

Local Contact Directory Parameters.................................................................... 229

Maximum Capacity of the Local Contact Directory on Poly Trio.......................... 231

Creating Per-Phone Directory Files......................................................................231

Local Contact Directory File Size Parameters......................................................232

Speed Dials on Poly Trio Systems..................................................................................235

Speed Dial Contacts Parameters......................................................................... 235

Corporate Directory.........................................................................................................236

Corporate Directory Parameters.......................................................................... 236

Call Lists..........................................................................................................................242

Call List Parameters............................................................................................. 242

Call Log Elements and Attributes......................................................................... 243

Resetting Contacts and Recent Calls Lists on Your Phone............................................ 245

Call Controls................................................................................................... 246

Microphone Mute............................................................................................................ 247

Microphone Mute Parameters.............................................................................. 247

Persistent Microphone Mute........................................................................................... 247

Persistent Microphone Mute Parameter...............................................................248

Answer Incoming Calls with Mute Button........................................................................248

Answer Incoming Calls with Mute Button Parameter........................................... 248

Call Timers...................................................................................................................... 248

Called Party Identification............................................................................................... 248

Connected Party Identification........................................................................................ 249

Calling Party Identification...............................................................................................249

Calling Party Identification Parameters................................................................ 249

Remote Party Caller ID from SIP Messages...................................................................250

Remote Party Caller ID from SIP Messages Parameters.................................... 250

SIP Header Warnings......................................................................................................250

SIP Header Warning Parameters.........................................................................251

Distinctive Call Waiting....................................................................................................251

Contents

8

Distinctive Call Waiting Parameters..................................................................... 251

Do Not Disturb.................................................................................................................252

Server-Based Do Not Disturb...............................................................................252

Do Not Disturb Parameters.................................................................................. 252

Remote Party Disconnect Alert Tone.............................................................................. 254

Remote Party Disconnect Alert Tone Parameter..................................................254

Call Waiting Alerts...........................................................................................................254

Call Waiting Alert Parameters.............................................................................. 254

Missed Call Notifications................................................................................................. 255

Missed Call Notification Parameters.................................................................... 255

Call Hold..........................................................................................................................256

Call Hold Parameters........................................................................................... 256

Hold Implementation............................................................................................ 257

Call Transfer....................................................................................................................257

Call Transfer Parameters..................................................................................... 257

Call Forwarding............................................................................................................... 258

Call Forward on Shared Lines..............................................................................258

Call Forwarding Parameters.................................................................................258

Automatic Off-Hook Call Placement................................................................................263

Automatic Off-Hook Call Placement Parameters................................................. 263

Multiple Line Keys Per Registration................................................................................ 263

Multiple Line Keys Per Registration Parameter....................................................263

Multiple Call Appearances.............................................................................................. 264

Multiple Call Appearance Parameters..................................................................264

Bridged Line Appearance................................................................................................265

Bridged Line Appearance Signaling..................................................................... 265

Bridged Line Appearance Parameters................................................................. 265

Voicemail.........................................................................................................................266

Voicemail Parameters.......................................................................................... 266

Local Call Recording....................................................................................................... 267

Local Call Recording Parameter.......................................................................... 267

Local and Centralized Conference Calls on Poly Trio.....................................................268

Local and Centralized Conference Call Parameters............................................ 268

Conference Management Parameter................................................................... 269

Conference Meeting Dial-In Options............................................................................... 269

Conference Meeting Dial-In Options Parameters.................................................270

Hybrid Line Registration..................................................................................................271

Hybrid Line Registration Limitations.....................................................................272

Hybrid Line Registration Parameters................................................................... 272

Local Digit Map............................................................................................................... 273

Local Digit Maps Parameters............................................................................... 273

OpenSIP Digit Map...............................................................................................278

Contents

9

Generating Secondary Dial Tone with Digit Maps................................................ 279

Configure Poly Trio to Use Regular Expressions in Dial Plans............................ 280

Enhanced 911 (E.911).....................................................................................................280

Enhanced 911 (E.911) Parameters...................................................................... 280

MLPP for AS-SIP............................................................................................................ 284

Preemption Behavior on Low Priority Calls.......................................................... 285

MLPP with AS-SIP Parameters............................................................................286

International Dialing Prefix.............................................................................................. 288

International Dialing Prefix Parameters................................................................288

Shared Lines...................................................................................................289

Shared Call Appearances............................................................................................... 289

Shared Call Appearances Parameters.................................................................289

Private Hold on Shared Lines......................................................................................... 303

Private Hold on Shared Lines Parameters........................................................... 304

Intercom Calls................................................................................................................. 304

Creating a Custom Intercom Soft Key..................................................................304

Intercom Calls Parameters...................................................................................305

Group Paging.................................................................................................................. 305

Group Paging Parameters....................................................................................305

User Profiles................................................................................................... 309

User Profile Parameters..................................................................................................309

Remotely Logging Out Users.......................................................................................... 311

User Profile Authentication..............................................................................................311

User Profile Server Authentication........................................................................311

User Profile Phone Authentication....................................................................... 313

Network........................................................................................................... 315

Two-Way Active Measurement Protocol......................................................................... 315

TWAMP Limitations..............................................................................................315

Two-Way Active Measurement Protocol Configuration Parameters.....................316

System and Model Names.............................................................................................. 316

Incoming Network Signaling Validation........................................................................... 317

Network Signaling Validation Parameters............................................................ 317

SIP Subscription Timers..................................................................................................318

SIP Subscription Timers Parameters................................................................... 318

IPv6 Protocol Support..................................................................................................... 319

IPv6 Parameters...................................................................................................319

Enhanced IPv4 ICMP Management................................................................................322

Contents

10

IPv4 Parameters...................................................................................................322

Provisional Polling of Phones..........................................................................................322

Provisional Polling Parameters............................................................................ 322

SIP Instance Support...................................................................................................... 324

SIP Instance Parameter....................................................................................... 324

IP Type-of-Service...........................................................................................................324

IP Type-of-Service Parameters............................................................................ 324

Static DNS Cache........................................................................................................... 328

Configuring Static DNS........................................................................................ 328

Example Static DNS Cache Configuration........................................................... 336

DNS SIP Server Name Resolution..................................................................................339

Customer Phone Configuration............................................................................ 339

For Outgoing Calls (INVITE Fallback).................................................................. 339

Phone Operation for Registration.........................................................................341

Recommended Practices for Fallback Deployments............................................341

Server Redundancy........................................................................................................ 342

Server Redundancy Parameters.......................................................................... 342

Network Address Translation (NAT)................................................................................345

Network Address Translation Parameters............................................................345

Real-Time Transport Protocol (RTP) Ports..................................................................... 346

RTP Ports Parameters......................................................................................... 346

Wireless Network Connectivity (Wi-Fi)............................................................................348

Wi-Fi Parameters................................................................................................. 349

Enable Wi-Fi.........................................................................................................351

Configure Wireless Network Settings...................................................................351

Wi-Fi Settings in Basic Menu Parameter..............................................................352

Bluetooth and NFC-Assisted Bluetooth for Poly Trio Systems........................................353

Bluetooth and NFC-Assisted Bluetooth Parameters............................................ 353

Web Proxy.......................................................................................................................355

PAC File Search Priority.......................................................................................355

Supported HTTP/HTTPS Web Proxy Services.................................................... 355

Configure Web Proxy Access Manually............................................................... 356

Configure Proxy-Specific Credentials for Users................................................... 356

Web Proxy Configuration Parameters..................................................................356

Session Traversal Utilities for NAT (STUN).....................................................................357

STUN Parameters................................................................................................ 357

Third-Party Servers........................................................................................ 359

BroadSoft BroadWorks Server........................................................................................359

Authentication with BroadWorks Xtended Service Platform (XSP) Service

Interface.......................................................................................................... 359

Contents

11

Polycom BroadSoft UC-One Application..............................................................361

BroadSoft UC-One Directory Parameters............................................................ 364

Anonymous Call Rejection................................................................................... 364

Simultaneous Ring Personal................................................................................ 365

Line ID Blocking................................................................................................... 365

BroadWorks Anywhere.........................................................................................366

Remote Office.......................................................................................................366

BroadSoft UC-One Credentials............................................................................ 367

BroadSoft Server-Based Call Forwarding............................................................ 368

Microsoft Exchange Integration.......................................................................................368

Integrating with Microsoft Exchange.................................................................... 368

Poly Trio Solution with Skype for Business.......................................................... 370

Private Meetings in Microsoft Exchange.............................................................. 371

Configuring the Microsoft Exchange Server.........................................................372

Join a Meeting with a SIP URI..............................................................................378

Microsoft Exchange Advanced Login................................................................... 379

Exchange Impersonation for Calendaring............................................................ 380

Basic Authentication for One Touch Dial Exchange Services.............................. 381

Cisco Webex................................................................................................................... 381

Configure Direct Dial to Cisco Webex Meetings...................................................381

Device Parameters......................................................................................... 384

Changing Device Parameters......................................................................................... 384

Types of Device Parameters........................................................................................... 385

Parameter List Conventions............................................................................................385

Device Parameters..........................................................................................................387

Device Parameters for Wi-Fi........................................................................................... 398

Configuration Parameters............................................................................. 402

Quick Setup Soft Key Parameter.................................................................................... 402

Per-Registration Call Parameters................................................................................... 403

Remote Packet Capture Parameters.............................................................................. 406

Per-Registration Dial Plan Parameters........................................................................... 407

Feature Activation and Deactivation Parameters............................................................410

HTTPD Web Server Parameters.....................................................................................412

Feature License Parameter.............................................................................................413

Chord Parameters...........................................................................................................413

Message Waiting Parameters......................................................................................... 415

Ethernet Interface MTU Parameters............................................................................... 415

Presence Parameters..................................................................................................... 416

Provisioning Parameters................................................................................................. 416

Contents

12

Configuration Request Parameter...................................................................................418

General Security Parameters..........................................................................................418

DHCP Parameter................................................................................................. 418

DNS Parameters.................................................................................................. 419

TCP Keep-Alive Parameters................................................................................ 420

File Transfer Parameter........................................................................................420

User Preferences Parameters.........................................................................................421

Upgrade Parameters.......................................................................................................426

Voice Parameters............................................................................................................426

Acoustic Echo Suppression (AES) Parameter..................................................... 427

Comfort Noise Parameters...................................................................................427

Voice Jitter Buffer Parameters..............................................................................428

Digital Gain Parameters....................................................................................... 430

SDP Parameters............................................................................................................. 431

Download Location Parameter for Language Files......................................................... 432

XML Streaming Protocol Parameters..............................................................................432

Session Header Parameters........................................................................................... 433

Contents

13

Before You Begin

Topics:

• Audience, Purpose, and Required Skills

▪ Related Poly and Partner Resources

The information in this guide applies to the following Poly devices except where noted:

▪ Poly Trio 8500 system

▪ Poly Trio 8800 system

▪ Poly Trio Visual+ system

▪ Poly Trio VisualPro system

The Poly Trio 8300 system is not supported in Skype for Business or Microsoft Teams environments.

Note: The Poly Trio 8500 system, Poly Trio 8800 system, and Poly Trio Visual+ accessory are also

known as the Polycom Trio 8500 system, and Polycom Trio 8800 system, and Polycom Trio

Visual+ accessory or Polycom RealPresence Trio 8500 system, Polycom RealPresence Trio 8500

system, and Polycom RealPresence Trio Visual+ accessory. The Poly Trio VisualPro system is

also known as the Polycom Trio VisualPro system.

Audience, Purpose, and Required Skills

This guide is written for a technical audience.

You must be familiar with the following concepts before beginning:

• Current telecommunications practices, protocols, and principles

• Telecommunication basics, video teleconferencing, and voice or data equipment

• Open SIP networks and VoIP endpoint environments

Related Poly and Partner Resources

See the following sites for information related to this product.

▪ The Poly Online Support Center

is the entry point to online product, service, and solution support

information including Video Tutorials, Documents & Software, Knowledge Base, Community

Discussions, Poly University, and additional services.

▪ The Polycom Document Library

provides support documentation for active products, services, and

solutions. The documentation displays in responsive HTML5 format so that you can easily access

and view installation, configuration, or administration content from any online device.

▪ The Poly Community provides access to the latest developer and support information. Create an

account to access Poly support personnel and participate in developer and support forums. You can

find the latest information on hardware, software, and partner solutions topics, share ideas, and

solve problems with your colleagues.

14

▪ The Poly Partners are industry leaders who natively integrate the Poly standards-based

RealPresence Platform with their customers’ current UC infrastructures, making it easy for you to

communicate face-to-face with the applications and devices you use every day.

▪ The Poly Services help your business succeed and get the most out of your investment through the

benefits of collaboration.

Before You Begin

15

Getting Started

Topics:

• Product Overview

• Working with UC Software

You can deploy UC software by configuring individual phones, but Poly recommends setting up a

provisioning server on your LAN or the internet for large-scale deployments.

Product Overview

UC software manages the protocol stack, the digital signal processor (DSP), the user interface, and the

network interaction on Poly Trio phones.

UC software implements the following functions and features on the phones:

• VoIP signaling for a wide range of voice and video telephony functions using SIP signaling for call

setup and control.

• SIP and H.323 signaling for video telephony. Support for H.323 varies by model.

• Industry-standard security techniques for ensuring that the systems robustly authenticate and

encrypt all provisioning, signaling, and media transactions.

• Advanced audio signal processing for speakerphone communications using a wide range of audio

codecs.

• Flexible provisioning methods to support single-phone, small business, and large multisite

enterprise deployments.

Supported Phones and Accessories

The following table lists the product names, model names, and part numbers for Poly phones and devices

that support Polycom UC Software.

Product Name, Model Name, and Part Number

Product Name Model Name Part Number

Poly Trio 8300 Polycom Trio8300 3111-66800-001

Poly Trio 8500 Polycom Trio8500 3111-66700-001

Poly Trio 8800 Polycom Trio8800 3111-65290-001

Poly Trio Visual+ Polycom TrioVisualPlus 3111-66420-001

16

Working with UC Software

Poly phones come installed with updater software that resides in the flash memory of the phone.

When you boot up or reboot the phone, the updater automatically updates, downloads, and installs new

software versions or configuration files as needed, based on the server or phone settings.

UC Software Provisioning Methods

Poly provides several methods to provision phones and configure phone features. The method you use

depends on the number of phones in your deployment, the phone model(s), and how you want to apply

features and settings.

You can use multiple methods simultaneously to provision and configure features. There is a priority

among the methods that impacts your phone deployment when you use multiple methods simultaneously.

If there is a discrepancy among multiple provisioning methods or configuration settings, the Poly phone

uses the setting set with the higher-priority method based on the following hierarchy:

1. Quick setup

2. Local interface (the phone menu)

3. System web interface (Web Configuration Utility)

4. USB

5. Polycom RealPresence Resource Manager

6. Centralized provisioning

7. Default phone values

For example, when you provision the phones using a provisioning server and subsequently apply settings

using the system web interface, the system web interface setting overrides any duplicate settings you set

from the provisioning server. Likewise, any settings set from the local interface override any duplicate

settings you set using the system web interface.

For more information on provisioning phones, see the Poly Trio Solution Provisioning Guide.

Record the Phone’s Version Information

In case you need to contact technical support, record the following information for future reference:

• Phone model(s)

• Updater version

• UC software version

• Partner platform

Getting Started

17

Supported Inbound and Outbound Ports

Topics:

• Inbound Ports for Poly Trio Systems

• Outbound Ports for Poly Trio Systems

• Poly Trio Visual+ Network Ports

▪ Inbound Ports for Poly Trio VisualPro Systems

▪ Outbound Ports for Poly Trio VisualPro Systems

You can configure the inbound and outbound ports on Poly Trio systems and the Poly Trio Visual+ and

Trio VisualPro system.

Inbound Ports for Poly Trio Systems

The following table lists the inbound IP ports currently used on all Poly Trio systems, except where noted.

Inbound IP Port Connections to Poly Trio Systems

Inbound

Port Type Protocol Function Default

Configurable Port

Number?

23

8300 only

Static TCP Telnet diagnostics Off No

80 Static TCP HTTP Pull web

interface, HTTP Push

Off Yes

443 Static TCP HTTP Pull web

interface, HTTP Push

On Yes

10010 Static TLS 1.2 Synchronize daisy-

chained Poly Trio

systems

On No

1024 to

65535

Dynamic TCP/UDP RTP media packets On Yes

1024 to

65535

Dynamic TCP/UDP RTCP media packets

statistics

On Yes

1719 Static UDP H.225.0 RAS Off No

1720 Static TCP H.225.0 Call Signaling On No

2000 static UDP Multicast pairing

18

Inbound

Port Type Protocol Function Default

Configurable Port

Number?

2222 Dynamic

(2222 to 2269)

TCP/UDP RTP media packets On Yes

tcpIpApp.port.rtp.

mediaPortRangeStar

t

2223 Dynamic

(2222 to 2269)

TCP/UDP RTCP media packets

statistics

On Yes

tcpIpApp.port.rtp.

mediaPortRangeStar

t

5001 Static TCP People+Content IP On No

5060 Static TCP/UDP SIP signaling On No

5061 Static TLS SIP over TLS signaling On No

8001 Static TCP HTTPS for modular

room provisioning

On Yes

mr.deviceMgmt.port

8150 to

8153

Static TCP Airplay audio control On No

8150 to

8153

Static UDP Airplay audio data On No

Outbound Ports for Poly Trio Systems

The following table lists the outbound IP ports currently used by UC Software running on Poly Trio

systems.

Outbound IP Port Connections to Poly Trio Systems

Outbound

Port Type Protocol Function Default

Configurable Port

Number

21 Static TCP FTP

provisioning

Logs

On No

22 Static TCP SSH On No

53 Static UDP DNS On No

67 Static UDP DHCP server On No

68 Static UDP DHCP client No

Supported Inbound and Outbound Ports

19

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