Energy-conservation settings ........................................................................................................................................... 148
Introduction ...................................................................................................................................................... 148
Set the sleep timer and congure the printer to use 1 watt or less of power ...................................... 148
Set the sleep schedule ................................................................................................................................... 148
HP Web Jetadmin ................................................................................................................................................................. 150
Software and rmware updates ....................................................................................................................................... 151
9 Solve problems ..................................................................................................................................................................................... 153
Customer support ................................................................................................................................................................ 154
Control panel help system ................................................................................................................................................. 155
Reset factory settings ......................................................................................................................................................... 156
Introduction ...................................................................................................................................................... 156
Method one: Reset factory settings from the printer control panel ....................................................... 156
Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only) .................................................................................................................................................... 156
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel .............................. 157
Change the “Very Low” settings ................................................................................................................... 157
For printers with fax capability ................................................................................................. 158
Order supplies ................................................................................................................................................. 158
Printer does not pick up paper or misfeeds .................................................................................................................... 159
Introduction ...................................................................................................................................................... 159
The printer does not pick up paper .............................................................................................................. 159
The printer picks up multiple sheets of paper ............................................................................................ 161
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 165
Clear paper jams .................................................................................................................................................................. 166
Introduction ...................................................................................................................................................... 166
Jam locations ................................................................................................................................................... 166
Auto-navigation for clearing paper jams ..................................................................................................... 168
Experiencing frequent or recurring paper jams? ....................................................................................... 168
Clear paper jams in the document feeder .................................................................................................. 169
13.B2.D1 tray 1 paper jam ............................................................................................................................ 172
13.B2.D2 tray 2 paper jam ............................................................................................................................ 174
13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam ................................................................................ 178
13.B right door and fuser area paper jam ................................................................................................... 183
13.E1 output bin paper jam ........................................................................................................................... 188
13.8 staple jams .............................................................................................................................................. 188
Resolve print-quality problems ......................................................................................................................................... 190
Introduction ...................................................................................................................................................... 190
Troubleshoot print quality ............................................................................................................................. 190
Update the printer rmware ..................................................................................................... 190
Print from a dierent software program ................................................................................ 190
viii ENWW