Talkswitch TS-860i User manual

ANSWERS WITH INTELLIGENCE

®

TALKSWITCH

®

USER GUIDE

TALKSWITCH

TS-850i AND

TS-860i TELEPHONE

CT.TP005.011104

FortiAnalyzer®, and TalkSwitch® are registered trademarks of Fortinet, Inc. and other Fortinet names herein

may also be registered trademarks and/or common law trademarks of Fortinet. Other product or company

names may be trademarks of their respective owners.

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed

under the copyright laws.

Information in this user guide is subject to change without notice and does not represent any commitment on

the part of TalkSwitch. No part of this user guide may be reproduced or transmitted in any form or by any

means, electronic or mechanical (including photocopying, recording, or information storage and retrieval

systems) or translated to another language, for any purpose other than the licensee’s personal use and as

specifically allowed in the licensing agreement, without the express written permission of TalkSwitch.

CT.TP005.011104

August 2011

EVERY CALL COUNTS I

TABLE OF CONTENTS

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Codecs and protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Handset — front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Handset — side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Handset charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Base — front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Base — rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Handset screen — idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Handset screen — main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Installing the TS-850i/TS-860i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing the base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing the handset charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installing the batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Charging the batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Registering handsets with the base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using the handset charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using the handset itself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Deregistering a handset from a base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Viewing all handsets registered with a base . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Checking and updating firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Configuring the TS-850i/TS-860i as an IP extension . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring the TS-850i/TS-860i for use within the office . . . . . . . . . . . . . . . . . 13

IP Extension Details area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Configuring the TS-850i/TS-860i for use outside the office . . . . . . . . . . . . . . . . 16

Checking the firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Selecting the extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

IP Extension Details area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Configuring the external IP extension handset . . . . . . . . . . . . . . . . . . . . . . 19

Configuring the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Enabling auto answer mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Changing the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Restoring the default display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Changing the audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the TS-850i/TS-860i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

II TS-850i AND TS-860i USER GUIDE

Adjusting the handset volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Locking and unlocking the keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Activating silent mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Typing text and numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Inserting a symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Changing the input mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Making and answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Calling an outside number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Calling an extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Calling a voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Making a call using a system speed dial number . . . . . . . . . . . . . . . . . . . . . . . . 25

Calling the receptionist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Making a call using contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Making a call using the call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Making a call using redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Making a call using a speed dial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Making an emergency call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Making a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Making an analog call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Answering call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Answering a queued call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Picking up a call for any extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Picking up a call for a specific extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Answering an analog call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Rejecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Muting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using the TS-850i/TS-860i with a traditional phone line . . . . . . . . . . . . . . . . . . 30

Holding and transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Taking a call off hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Attended transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Parking calls and paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Retrieving a parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Two-way intercom paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

One-way group paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Overhead paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Setting up voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Checking voicemail using the TalkSwitch feature code . . . . . . . . . . . . . . . . . . . . 35

Checking voicemail using the voicemail menu . . . . . . . . . . . . . . . . . . . . . . . . . . 35

EVERY CALL COUNTS III

Controlling message playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Other features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Toggling do not disturb mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Attaching an account code to the last call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Viewing numbers in the call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Adding a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Choosing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Changing the ring tone for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Changing the default number for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Specifying a speed dial number for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Adding a call log number to contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Adding a call log number to an existing contact . . . . . . . . . . . . . . . . . . . . . . . . . 42

Creating a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Editing a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Adding a contact to a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Deleting a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Removing a contact from a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Changing a ring tone for a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Appendix A — Optional configuration methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Configuring the TS-850i/TS-860i as an analog local extension . . . . . . . . . . . . . 50

Configuring the analog local extension handset . . . . . . . . . . . . . . . . . . . . . 51

Configuring the TS-850i/TS-860i as a standalone IP phone . . . . . . . . . . . . . . . . 51

Configuring a static IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Configuring the voice settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Legal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Warranty repair services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

EVERY CALL COUNTS 1

INTRODUCTION

Congratulations on your purchase of the TS-850i/TS-860i Cordless DECT Phone!

This guide describes how to install, configure and use your new telephone with a

TalkSwitch system. Read the installation section from beginning to end. The rest

of the guide shows how to use the features. For more information, visit the

support section at http://global.talkswitch.com.

If you require technical support, have your serial number and MAC address (found

on the bottom of the base) ready when contacting us. For inquiries concerning

telephony services, contact your Internet Telephony Service Provider (ITSP). For

inquiries concerning your broadband connection, contact your Internet Service

Provider (ISP).

Phone features

• Multiple handsets per base with support for multiple bases.

• Call transfer, hold, park, unpark, pickup, conference, do not disturb and page.

• Call log and contacts.

• Superior sound quality with mute, volume controls, ring tones, speakerphone

and 2.5 mm headphone jack.

• Telephony via Internet and PSTN/POTS.

• Indoor range up to 150 feet (50 m). Outdoor range up to 1000 feet (300 m).

• Talk time up to 8 hours on the TS-850i and 10 hours on the TS-860i.

Standby up to 240 hours on the TS-850i and 200 hours on the TS-860i.

Codecs and protocols

• Enhanced G.711 (64 kbps, A-law & µ-law) and G.729A.

• ILBC (Internet Low Bit Rate CODEC) (RFC 3951/RFC 3952).

• SIP (Session Initiation Protocol).

• ToS (Type of Service).

• DiffServ (Differentiated Services tagging).

• IP sound quality: GIPS NetEQTM.

2 TS-850i AND TS-860i USER GUIDE

Parts list

In addition to the TS-850i and TS-860i Start Guide and the TS-850i and TS-860i User

Guide, the following items are included in your TS-850i/TS-860i package. Check

this list before installation to ensure that you have received each item. If you are

missing any items, please contact your system administrator or reseller.

EVERY CALL COUNTS 3

Handset — front view

TS-860i handset

4 TS-850i AND TS-860i USER GUIDE

Handset — side view

TS-860i handset

EVERY CALL COUNTS 5

Handset charger

Base — front view

Base — rear view

TS-860i charger

6 TS-850i AND TS-860i USER GUIDE

Handset screen — idle mode

Handset screen — main menu

The Main menu has seven icons. The icons provide access to menus, which allow

you to change your settings, and to access voicemail (page 35), the call log

(page 38) and contacts (page 39).

In Idle mode, press the OK key to access the Main menu. Use the navigation keys

to choose a menu icon, and then press the OK key to select a menu.

TS-860i charger

EVERY CALL COUNTS 7

INSTALLING THE TS-850i/TS-860i

Installing the base

1. Place the base near a wired Ethernet

router, either on a tabletop or

mounted on a wall. Avoid placing

the base in a location with a lot of

metal, or near devices that

cause interference.

2. Connect the Ethernet cable from the

WAN port on the base to a LAN port

on your router or Ethernet switch.

The TalkSwitch unit must be

connected to the same LAN.

3. Optionally connect the telephone

cable from the Line port on the base

to the telephone wall socket. This

will allow you to use the TS-850i/

TS-860i with a traditional phone

line.

4. Connect the power adapter from the

power outlet to the power supply

connector. Use a continuous power

outlet without a switch, which

provides uninterrupted power. We

recommend using an AC surge

arrester in the power outlet. This is

to avoid damage to the equipment

caused by lightning and other

electrical surges.

Only use the power supply included

with the product. Using an unauthorized power supply will invalidate the

product warranty and may damage the telephone.

8 TS-850i AND TS-860i USER GUIDE

Installing the handset charger

1. Place the handset charger within the signal range of the base. The handset

has an indoor signal range of up to 150 feet (50 meters) from the base.

Concrete and metal objects might affect the signal range.

2. Connect the power adapter from

the power outlet to the power

supply connector. Use a

continuous power outlet without

a switch, which provides

uninterrupted power. We

recommend using an AC surge

arrester in the power outlet.

This is to avoid damage to the

equipment caused by lightning

and other electrical surges.

Only use the power supply

included with the product. Using

an unauthorized power supply

will invalidate the product

warranty and may damage the

telephone.

Installing the batteries

1. Release the battery cover from the bottom.

Use only approved rechargeable batteries. Never use other batteries or

conventional alkaline batteries.

TS-850i: AA Nickel Metal Hydride (Ni-MH) 1800+ mAh 1.2V.

TS-860i: Lithium Ion (Li-ion) 650 mAh 3.7V.

TS-860i charger

TS-860i handset

EVERY CALL COUNTS 9

2. Insert the Li Polymer cell battery in the handset, making sure it is placed as

shown in the illustration, and then slide the battery cover shut.

Charging the batteries

1. Place the handset in the handset charger. The handset turns on, and the

battery charge indicator in the display starts to flash.

2. Charge the batteries for at least 10 hours before first use.

TS-860i handset

10 TS-850i AND TS-860i USER GUIDE

Registering handsets with the base

You must register the handsets with the base. You can use the handset charger, or

you can use the handset itself.

NOTE: If the handset you want to register is already registered with another base,

you need to deregister the handset from that base before you can register it with

a new base. See Deregistering a handset from a base on page 11.

Using the handset charger

1. Press the Reset button on the back of the base. A five-minute registration

period starts, which allows handsets to register with the base.

NOTE: If you have multiple bases, only reset one base at a time, and wait five

minutes before resetting the next base.

2. If the handset is turned off, press the Red Phone key to turn it on.

3. Place the handset in the handset charger. The handset automatically registers

with the base, and the Configure SIP Domain message appears on the

display. This message indicates that you must configure the TS-850i/TS-860i

as an IP extension, as described later. Once the handset is registered, the left

connection status indicator in the display will turn yellow. See Handset screen

— idle mode on page 6.

4. Once the handset is registered, you can place additional handsets in the

handset charger for registration. If the five-minute registration period has

expired, but the handsets aren’t all registered, press the Reset button on the

back of the base to start a new registration period.

A base can support up to three handsets with three concurrent calls. It can

support up to eight handsets if they aren’t all used at once. If you have more

than three handsets and are getting busy signals, add more bases to your

installation in order to handle more calls.

EVERY CALL COUNTS 11

Using the handset itself

1. Press the Reset button on the back of the base. A five-minute registration

period starts.

2. In Idle mode, press the OK key on the handset to access the Main menu.

3. Choose Settings, and then press the OK key.

4. Choose System settings, and then press the OK key.

5. Choose Handset settings, and then press the OK key.

6. Choose Register handset, press the OK key, and then press the Yes softkey

when prompted to register the handset. The handset automatically registers

with the base.

Deregistering a handset from a base

1. In Idle mode, press the OK key to access the Main menu.

2. Choose Settings, and then press the OK key.

3. Choose System settings, and then press the OK key.

4. Choose Handset settings, and then press the OK key.

5. Choose Deregister handset, press the OK key, and then press the Yes softkey

when prompted to deregister the handset.

Viewing all handsets registered with a base

1. In Idle mode, press the OK key to access the Main menu.

2. Choose Settings, and then press the OK key.

3. Choose System settings, and then press the OK key.

4. Choose Handset settings, and then press the OK key.

5. Choose Handsets, and then press the OK key. A list appears with the

handsets registered with the base.

12 TS-850i AND TS-860i USER GUIDE

Checking and updating firmware

Occasionally, you may want to check and/or update the TS-850i/TS-860i

firmware.

To check the current firmware version:

1. In Idle mode, press the Increase Volume button on the left side of the

handset. After a brief delay the phone will display a System Status screen.

2. Press the down arrow button to show the second screen, which includes the

firmware version (next to the title "SW:").

To check for firmware updates perform the following steps:

1. Make sure that no calls are in progress on handsets connected to the base

station you wish to update. If your system uses repeaters to extend the range

of your handsets, turn the repeaters off until the update process completes.

2. On a handset connected to the base, press the OK key to view the main menu.

3. Use the up arrow key to select the Settings symbol, then press the OK key.

4. Use the up arrow key to select the System Settings menu, then press the

OK key.

5. Use the up arrow key to select Firmware update, then press the OK key. The

handset will search for available updates.

6. If a newer version is available, a Firmware upd. screen will appear. Ensure the

newest version is selected (use the arrow keys if needed) then press the OK key.

7. A screen will appear with language options. Use the up/down arrow keys to

select the preferred language for your handset, then press the OK key.

8. A warning dialog will appear notifying that updates may take up to 20

minutes per handset, and asking whether to proceed. Select either the Yes

softkey to proceed, or the No softkey to go to the previous menu.

9. If an update is selected, all handsets will display a progress screen describing

the update process. Each handset on the base station will be updated

sequentially.

10. When the update process completes, the handset will display a Firmware upd.

dialog stating the new firmware version number. Press the OK key to return to

normal handset operation. If you use repeaters and turned them off in step 1,

turn them back on and ensure their correct operation.

For instructions on obtaining firmware for your region and language, contact your

Authorized TalkSwitch reseller. If you purchased directly from TalkSwitch, visit

http://global.talkswitch.com to obtain further information or assistance.

EVERY CALL COUNTS 13

CONFIGURING THE TS-850i/TS-860i

AS AN IP EXTENSION

After following the procedures described in Installing the TS-850i/TS-860i on page

7, configure your phone as an IP extension. The phone can be located within the

office, or outside the office (i.e. an external IP extension).

Before configuring a phone, ensure that no handsets registered with the

associated base are being used. If a handset is on a call, the call will be

terminated when the system resets the base during configuration of the phone.

NOTE: The TS-850i requires version 6.11 or greater of the TalkSwitch management

software and the TS-860i requires version 6.50 or greater, which is available at

http://global.talkswitch.com.

Configuring the TS-850i/TS-860i for use within the office

If the TS-850i is located within the office, it connects to your TalkSwitch system

over the local area network (LAN).

1. Launch the TalkSwitch management software.

2. Select the Local Extensions/Fax page.

3. Click the Add button. The Add User / Extension window appears.

14 TS-850i AND TS-860i USER GUIDE

4. Set the Extension type to IP Extension.

5. In a multi-unit system, select the TalkSwitch unit the extension will be

associated with. This unit will hold the voicemail for the extension. Click

Next.

6. Enter the user’s First name and Last name. The names are used for caller ID

and the dial-by-name directory.

7. Assign an Extension number.

8. Select TalkSwitch as the Manufacturer, and then select the model.

9. Enter the MAC address of the phone:

• You can select the Phone MAC Address from a list of automatically-

detected phones connected to your LAN. To use this method:

i) Click the Select button. A MAC Selection window appears and lists

TalkSwitch IP phones of the selected type.

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