Talkswitch TS-850i User manual

Brand: Talkswitch

Model: TS-850i

Category: Telephone handsets

Type: User manual

ANSWERS WITH INTELLIGENCE

TALKSWITCH START GUIDE

TALKSWITCH

TS-850i TELEPHONE

CT.TP005.010902

1545 CARLING AVENUE, SUITE 510

OTTAWA, ONTARIO, CANADA K1Z 8P9

www.talkswitch.com

TS-850i start guide cover_F-B_print:. 1/22/2009 1:55 PM Page 1

EVERY CALL COUNTS 1

Introduction

Congratulations on your purchase of the TS-850i Cordless

DECT Phone!

This guide describes how to install and configure your

TS-850i with a TalkSwitch system. For more information,

see the support section at http://global.talkswitch.com.

Installing the base

1. Place the base near a wired Ethernet router, either

on a tabletop or mounted on a wall. Avoid placing

the base in a location with a lot of metal, or near

devices that cause interference.

2. Connect the Ethernet cable from the WAN port on

the base to a LAN port on your router or Ethernet

switch. The TalkSwitch unit must be connected to

the same LAN.

Base / WAN

Router / LAN

2 TS-850i START GUIDE

3. Optionally connect the telephone cable from the

Line port on the base to the telephone wall socket.

This will allow you to use the TS-850i as a regular

phone as well.

4. Connect the power adapter from the power outlet to

the power supply connector.

Base

Phone socket

Base

AC 110/220 V

EVERY CALL COUNTS 3

Installing the handset charger

1. Place the handset charger within the signal range of

the base. The handset has an indoor signal range of

up to 150 feet (50 meters) from the base. Concrete

and metal objects might affect the signal range.

2. Connect the power adapter from the power outlet to

the power supply connector.

4 TS-850i START GUIDE

Installing the batteries

1. Push in and down on the two holes in the back of

the handset to release the battery cover.

2. Insert the batteries into the handset, making sure

that their plus and minus ends are facing as shown

in the illustration.

3. Slide the battery cover shut.

EVERY CALL COUNTS 5

Charging the batteries

1. Place the handset in the handset charger. The

handset turns on, and the battery charge indicator

in the display starts to flash.

2. Charge the batteries for at least 10 hours before

first use.

6 TS-850i START GUIDE

Registering handsets with the base

1. Press the Reset button on the back of the base. A

five-minute registration period starts, which allows

handsets to register with the base.

NOTE: If you have multiple bases, only reset one base

at a time, and wait five minutes before resetting the

next base.

2. If the handset is turned off, press the Red Phone

key to turn it on.

A base can support up to three handsets with three

concurrent calls. It can support up to eight handsets

if they aren’t all used at once. If you have more than

three handsets and are getting busy signals, add more

bases to your installation in order to handle

more calls.

Reset button

enables handset registration

EVERY CALL COUNTS 7

3. Place the handset in the handset charger. The

handset automatically registers with the base, and

the Configure SIP Domain message appears on the

display. This message indicates that you must

configure the TS-850i as an IP extension, as

described later.

Once the handset is registered, the left connection

status indicator in the display will turn yellow.

4. Once the handset is registered, you can place

additional handsets in the handset charger for

registration. If the five-minute registration period

has expired, but the handsets aren’t all registered,

press the Reset button on the back of the base to

start a new registration period.

Handset 1

01:27

01/01/07

Handset name

Connection status indicators

Black/black – out of range of the base

Yellow/black – within range of the base,

but not ready for

Internet calls

Yellow/yellow – within range of

the base, and

ready for

Internet calls

8 TS-850i START GUIDE

Configuring the TS-850i as an IP extension

You can configure the phone as an IP extension located

within the office, or outside the office (i.e. an external

IP extension).

Before configuring a phone, ensure that no handsets

registered with the associated base are being used. If a

handset is on a call, the call will be terminated when the

system resets the base during configuration of

the phone.

NOTE: The TS-850i requires version 6.11 or greater of the

TalkSwitch management software, which is available in

the support section at http://global.talkswitch.com.

Configuring the TS-850i for use within the office

If the TS-850i is located within the office, it connects to

your TalkSwitch system over the local area

network (LAN).

1. Launch the TalkSwitch management software.

2. Select the Local Extensions/Fax page.

3. Select an available extension number.

EVERY CALL COUNTS 9

Activate Extension area

1. Ensure the Activate extension check box is selected.

2. Set the Extension type to IP extension.

3. Enter the user’s First name and Last name. The names

are used for caller ID, and appear within other pages

of the TalkSwitch management software. The Last

name is used with the dial-by-name directory.

4. Select TalkSwitch as the Type of phone, and then

select TalkSwitch 850i as the model.

5. Select the language for prompts heard by the user of

the extension in the System prompt language list.

10 TS-850i START GUIDE

IP Extension Details area

1. Set the Location to Internal.

2. Select the Phone MAC address of the base associated

with the handset. The MAC address is a 12-digit

alphanumeric string located on the box and under

the base.

a) Click MAC Assignment. The MAC Assignment

window appears with the MAC addresses of the

bases connected to the LAN.

b) Select the MAC address of the base associated

with the handset, and then click Select.

Alternatively, you can enter the MAC address

directly. Note that multiple IP extensions can share

the same base.

3. Select the Handset ID for the extension. Use the

handset name on the handset screen, as shown on

page 7.

EVERY CALL COUNTS 11

4. See Local Extensions/Fax in Help within the

TalkSwitch management software, for instructions on

configuring direct line access, hunt group

permissions, caller ID settings (VoIP only), call

handling and voicemail.

5. After configuring the extensions, choose File >

Save. The TalkSwitch system will automatically

configure each handset.

Configuring the TS-850i for use outside the office

An external IP extension is located outside the office

(e.g. an office phone within the home), and connects to

your TalkSwitch system over the Internet. The

TalkSwitch system must be equipped with a VoIP module.

Warning: Calls to an emergency service number using

an external IP extension will not send the correct

address to the emergency operator. We strongly

recommend that you apply a warning label to any

external IP extension stating:

If an emergency call is made from this phone, you

must provide your address to the emergency operator.

12 TS-850i START GUIDE

Checking the firewall

Run the firewall test to ensure the appropriate ports are

forwarded from the router at the TalkSwitch location to

the TalkSwitch unit acting as proxy. There should be no

need to make any adjustments to the firewall at the

remote location. For more information, see Router port

forwarding in Help within the TalkSwitch

management software.

1. Launch the TalkSwitch management software.

2. Select the IP Configuration page.

3. Click Check Firewall. The Firewall Test

window appears.

4. Click Test Ports to run the firewall test and ensure

port forwarding is set up.

Selecting the extension

1. Select the Local Extensions/Fax page.

2. Select an available extension number.

EVERY CALL COUNTS 13

Activate Extension area

1. Ensure the Activate extension check box is selected.

2. Set the Extension type to IP extension.

3. Enter the user’s First name and Last name. The names

are used for caller ID, and appear within other pages

of the TalkSwitch management software. The Last

name is used with the dial-by-name directory.

4. Select TalkSwitch as the Type of phone, and then

select TalkSwitch 850i as the model.

5. Select the language for prompts heard by the user of

the extension in the System prompt language list.

14 TS-850i START GUIDE

IP Extension Details area

1. Set the Location to External.

2. Select the Time Zone of the phone.

3. Enter the Phone MAC address of the base associated

with the handset. The MAC address is a 12-digit

alphanumeric string located on the box and under

the base. Note that an external IP extension cannot

share a base with internal IP extensions.

4. Select the Handset ID for the extension. Use the

handset name on the handset screen, as shown on

page 7.

5. See Local Extensions/Fax in Help within the

TalkSwitch management software, for instructions on

configuring direct line access, hunt group

permissions, caller ID settings (VoIP only), call

handling and voicemail.

6. After configuring the extensions, choose File >

Save. The TalkSwitch system will create a file used to

configure each handset.

EVERY CALL COUNTS 15

Configuring the external IP extension handset

1. In Idle mode, press the OK key on the handset to

access the Main menu. The OK key is the round key

between the navigation keys.

2. Choose Settings, and then press the OK key.

3. Choose Network settings, and then press the

OK key.

4. Select Provision server, and then press the OK key.

5. Enter the Public IP address or FQDN (fully qualified

domain name) of the TalkSwitch system as provided

by your administrator. To enter a period:

a) Press the Options softkey.

b) Choose Insert symbol, and then press the

OK key.

c) Use the navigation keys to choose the period,

and then press the OK key.

6. Press the Save softkey to accept the changes, and

then press the Back key.

7. When prompted to reboot the base, select Yes. The

TS-850i will automatically download the

configuration from the TalkSwitch system.

16 TS-850i START GUIDE

Using the TS-850i with a traditional phone line

NOTE: If you connected the telephone cable from the

Line port on the base to the telephone wall socket, you

can use the TS-850i with a traditional phone line.

When connected to the traditional telephone network

(PSTN) or to a TalkSwitch system as an analog extension,

FLASH is engaged by pressing the R# key. The key MUST

be held for approximately 2 seconds until you connect to

the other caller (call waiting) or receive dial tone to

initiate a calling feature.

More information

For information on troubleshooting and using the phone, see

the TS-850i User Guide. It is included with the base of the

TS-850i, and is available through www.talkswitch.com.

Warranty

The TS-850i handset is covered by a one-year limited

warranty. For details and instructions on how to obtain

warranty service, see Warranty in the TS-850i User Guide.

TalkSwitch is a division of Centrepoint Technologies Inc.

TalkSwitch and the TalkSwitch logo are registered trademarks of

Centrepoint Technologies Inc.

Talkswitch TS-850i User manual

Brand: Talkswitch

Model: TS-850i

Category: Telephone handsets

Type: User manual

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Talkswitch TS-850i User manual

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