Cisco IP Phone 8800 Series User guide

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IP phones
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Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
First Published: 2019-01-30
Last Modified: 2021-02-01
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Cisco Systems, Inc.
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USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of
the UNIX operating system. All rights reserved. Copyright ©1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS.
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MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional
and coincidental.
All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.
Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL:
https://www.cisco.com/c/en/us/about/legal/trademarks.html. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (1721R)
©2019–2021 Cisco Systems, Inc. All rights reserved.
CONTENTS
Your Phone 1
CHAPTER 1
Your Cisco IP Conference Phone 8832 1
Feature Support 2
Phones Supported in this Document 2
New and Changed Features 3
New and Changed for Firmware Release 11.3(3) 3
New and Changed for Firmware Release 11.3(2) 3
New and Changed for Firmware Release 11.3(1) 6
New and Changed for Firmware Release 11.2(3)SR1 6
Phone Setup 6
Connect to the Network 6
Onboard Your Phone with Activation Code 7
Auto Provision Your Phone with Short Activation Code 8
Install the Wired Expansion Microphones 8
Install the Wireless Expansion Microphones 9
Pair a Wireless Microphone 10
Unpair a Wireless Microphone 10
Install the Wireless Microphone Charging Cradle 11
Charge a Wireless Microphone 11
User Authentication Control 12
Sign into Your Extension from Another Phone (Extension Mobility) 12
Sign in to a Phone as a Guest 12
Sign Out of a Phone as a Guest 13
Set the Profile Rule on the Phone 13
Phone Web Page 13
Speed-Dial Numbers 14
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
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Cisco IP Conference Phone 8832 Buttons and Hardware 15
Conference Phone Navigation 16
Conference Phone Softkeys 17
Conference Phone Screen 17
Clean the Phone Screen 17
Wired Expansion Microphone 17
Wireless Expansion Microphone 18
Energy Savings 19
Turn On Your Phone 19
Additional Help and Information 20
Troubleshooting 20
Find Information About Your Phone 20
View the Customization State on the Phone 21
View the Network Status 22
View the Phone Status 22
View the Status Messages on the Phone 23
View the Line Status 23
View 802.1X Transaction Status 23
View the Reboot History 24
Report All Phone Issues 24
Identify Phone Issues with a URL in the Phone Web Page 24
Lost Phone Connectivity 25
Get More Information When Your Phone Displays a Provisioning Failure Message 25
Cisco One-Year Limited Hardware Warranty Terms 26
Calls 27
CHAPTER 2
Make Calls 27
Make a Call 27
Make an Emergency Call 27
Redial a Number 28
Speed Dial 28
Assign a Speed-Dial Code from the Phone Screen 28
Make a Call with a Speed-Dial Code 29
Dial an International Number 29
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Contents
Secure Calls 29
Answer Calls 29
Answer a Call 30
Answer Call Waiting on Your Conference Phone 30
Decline a Call 30
Silence an Incoming Call 30
Turn On Do Not Disturb 31
Turn On or Turn Off DND Using a Star Code 31
Mute Your Call 31
Hold Calls 32
Put a Call on Hold 32
Answer a Call Left on Hold for Too Long 32
Forward Calls 32
Forward Calls with the Phone Web Page 33
Activate Call Forward All with Feature Activation Code Synchronization 34
Transfer Calls 34
Transfer a Call to Another Person 34
Consult Before You Complete a Transfer 35
Conference Calls and Meetings 35
Add Another Person to a Call 35
Record a Call 36
Instant Message and Presence Contacts 36
Presence 36
Make a Call to an IM and Presence Contact 37
Change Your Presence State 37
Page a Group of Phones (Multicast Paging) 38
Call Center Features 38
Sign In as a Call Center Agent 39
Sign Out as a Call Center Agent 39
Change Your Status as a Call Center Agent 39
Accept a Call Center Call 40
Hold an Agent Call 40
Set a Disposition Code While on a Call Center Call 40
Trace a Call 41
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
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Contents
Escalate a Call to a Supervisor 41
Contacts 43
CHAPTER 3
Search for a Contact in the All Directories Screen 43
Corporate Directory 45
Broadsoft Directory 45
Search for a Contact in Your BroadSoft Directory 45
Edit Your Contact Type in Your BroadSoft Directory 46
Manage Your Contacts in the BroadSoft Personal Directory 46
Edit Your BroadSoft Directory Name 48
Edit the Server Name of Your BroadSoft Directory 49
Edit Credentials of Your BroadSoft Directory 49
Edit Your BroadSoft Directory Password 50
LDAP Directory 51
Edit Credentials of Your LDAP Directory 51
Search for a Contact in Your LDAP Directory 52
Personal Address Book 52
Add a New Contact to Your Personal Address Book 52
Add a New Contact to Your Personal Address Book with Phone Web Page 53
Search for a Contact in Your Personal Address Book 54
Call a Contact in Your Personal Address Book 54
Edit a Contact in Your Personal Address Book 54
Remove a Contact from Your Personal Address Book 55
Reverse Name Lookup for Incoming and Outgoing Calls 55
Recent Calls 57
CHAPTER 4
Recent Calls List 57
View Your Recent Calls 57
View Calls Logs from BroadWorks XSI Server 58
Return a Recent Call 59
Clear the Recent Calls List 59
Create a Contact from a Recents Record 60
Delete a Call Record 61
Delete All Call Records 61
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Contents
Voicemail 63
CHAPTER 5
Your Voicemail Account 63
Set up Voicemail on Your Phone 63
Check New Voice Messages 64
Access Voicemail 64
Access Audio Voicemail 64
Settings 65
CHAPTER 6
Phone Settings Overview 65
Change the Ringtone 66
Turn on Do Not Disturb from the Phone Screen 66
Forward Calls from Your Phone 66
Assign a Ring Tone with the Phone Web Page 68
Turn on DND from the Phone Web Page 68
Configure the Screen Saver with the Phone Web Interface 68
Adjust the Backlight Timer from Phone Web Page 69
Enable Anonymous Call Blocking from the Phone Web Page 70
Enable Call Waiting from the Phone Web Page 70
Block an Anonymous Call 70
Block Caller ID 71
Enable Call Waiting 71
Secure a Call 72
Set Up an Auto Answer Page 72
Set Up Voicemail 72
Change the Time Format 73
Change the Date Format 73
Change the Screen Saver 73
Add a Logo as a Phone Background 74
Change Wallpaper from the Phone Page 74
Set Language 75
Set Password 75
Set up the Profile Account 76
Add Multiple Locations for a BroadWorks XSI User 76
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
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Contents
Product Safety and Security 79
CHAPTER 7
Safety and Performance Information 79
Power Outage 79
Regulatory Domains 79
Health-Care Environments 79
External Devices 79
Ways to Provide Power to Your Phone 80
Phone Behavior During Times of Network Congestion 80
UL Warning 80
Product Label 80
Compliance Statements 81
Compliance Statements for the European Union 81
CE Marking 81
RF Exposure Statement for the European Union 81
Compliance Statements for the USA 81
Part 15 Radio Device 81
Compliance Statements for Canada 81
Canadian RF Exposure Statement 82
Canadian High-Power Radars Statement 82
Compliance Statements for New Zealand 83
Permit to Connect (PTC) General Warning 83
Compliance Statements for Taiwan 83
DGT Warning Statement 83
Low Power and Visual Warning Notices 84
Compliance Statement for Argentina 84
Compliance Information for Brazil 84
Compliance Statement for Singapore 85
Compliance Information for China 85
Compliance Information for Japan 85
Compliance Information for Korea 85
Compliance Information for Mexico 86
Compliance Information for Russia 86
FCC Compliance Statements 86
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
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Contents
FCC Part 15.19 Statement 86
FCC Part 15.21 Statement 86
FCC RF Radiation Exposure Statement 86
FCC Receivers and Class B Digital Statement 87
Cisco Product Security Overview 87
Important Online Information 87
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
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Contents
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
x
Contents
CHAPTER 1
Your Phone
•Your Cisco IP Conference Phone 8832 , on page 1
•Phones Supported in this Document, on page 2
•New and Changed Features, on page 3
•Phone Setup, on page 6
•Sign into Your Extension from Another Phone (Extension Mobility), on page 12
•Sign in to a Phone as a Guest, on page 12
•Set the Profile Rule on the Phone, on page 13
•Phone Web Page, on page 13
•Speed-Dial Numbers, on page 14
•Cisco IP Conference Phone 8832 Buttons and Hardware, on page 15
•Energy Savings, on page 19
•Additional Help and Information, on page 20
Your Cisco IP Conference Phone 8832
The Cisco IP Conference Phone 8832 Multiplatform Phones provide high-definition (HD) audio performance
and 360-degree coverage for medium to large conference rooms and executive offices. The conference phone
has sensitive microphones that let you speak in a normal voice and be clearly heard from up to 10 feet (2.1
m) away.
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
1
Figure 1: Cisco IP Conference Phone 8832 with Multiplatform Firmware
You can connect two wired expansion microphones or two wireless expansion microphones to the phone to
increase coverage in larger conference rooms. The maximum number of microphones is two. Wired and
wireless microphones cannot be mixed.
The phone can be used for a 20 x 20 foot (6.1 x 6.1 m) room and up to 10 people. When you add the wired
expansion microphones, coverage extends to a 20 x 34 foot (6.1 x 10 m) room and up to 22 people. When
you add the wireless expansion microphones, coverage extends to a 20 x 40 foot (6.1 x 12.2m) room and up
to 26 people.
Feature Support
This document describes all the features that the device supports. However, not all features may be supported
with your current configuration. For information on supported features, contact your service provider or
administrator.
Phones Supported in this Document
This document supports these phones:
• Cisco IP Conference Phone 8832 Multiplatform Phones
In this document, the term phone or Cisco IP Phone refers to the above phones.
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
2
Your Phone
Feature Support
New and Changed Features
New and Changed for Firmware Release 11.3(3)
New and Changed SectionsRevision
Search for a Contact in the All Directories Screen, on
page 43
Updated the step on how to add contacts in the topic
Add a New Contact to Your Personal Address Book,
on page 52
Added one prerequisite for the topic and another
method to add contacts in the personal address book
Manage Your Contacts in the BroadSoft Personal
Directory, on page 46
Added the topic about how to add, edit, and delete
the contacts in the BroadSoft Personal directory
Create a Contact from a Recents Record, on page 60Updated the topic with the new steps to add a contact
Block an Anonymous Call, on page 70Updated the topic to block an anonymous call on the
phone
Enable Anonymous Call Blocking from the Phone
Web Page, on page 70
Added the topic to enable anonymous call blocking
from the phone web page
Enable Call Waiting, on page 71Added the topic to enable call waiting on the phone
Enable Call Waiting from the Phone Web Page, on
page 70
Added the topic to enable call waiting from the phone
web page
Change Your Status as a Call Center Agent, on page
39
Updated the topic to mention the new menu text box
Unavailability
View Your Recent Calls, on page 57Updated the topic for the new softkeys of the calls
history list
Find Information About Your Phone, on page 20Updated to topic to add the new menu item
New and Changed for Firmware Release 11.3(2)
New and Changed SectionsRevision
User Authentication Control, on page 12Added the topic for user authentication control on
phone menus
Activate Call Forward All with Feature Activation
Code Synchronization, on page 34
Added the topic for Activation Code Sync
View Calls Logs from BroadWorks XSI Server, on
page 58
Updated the existing task to include information on
reverse name lookup with local directory
Phone Settings Overview, on page 65Added the overview description for phone settings
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
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Your Phone
New and Changed Features
New and Changed SectionsRevision
Search for a Contact in the All Directories Screen, on
page 43
Add a New Contact to Your Personal Address Book,
on page 52
Add a New Contact to Your Personal Address Book
with Phone Web Page, on page 53
Call a Contact in Your Personal Address Book, on
page 54
Edit a Contact in Your Personal Address Book, on
page 54
Remove a Contact from Your Personal Address Book,
on page 55
Updated the directory-related tasks
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
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Your Phone
New and Changed for Firmware Release 11.3(2)
New and Changed SectionsRevision
Search for a Contact in the All Directories Screen, on
page 43
Search for a Contact in Your BroadSoft Directory, on
page 45
Edit Your Contact Type in Your BroadSoft Directory,
on page 46
Edit Your BroadSoft Directory Name, on page 48
Edit the Server Name of Your BroadSoft Directory,
on page 49
Edit Credentials of Your BroadSoft Directory, on page
49
Search for a Contact in Your LDAP Directory, on
page 52
Make a Call to an IM and Presence Contact, on page
37
Change Your Presence State, on page 37
Add a New Contact to Your Personal Address Book,
on page 52
Add a New Contact to Your Personal Address Book
with Phone Web Page, on page 53
Search for a Contact in Your Personal Address Book,
on page 54
Call a Contact in Your Personal Address Book, on
page 54
Edit a Contact in Your Personal Address Book, on
page 54
Remove a Contact from Your Personal Address Book,
on page 55
Updated the tasks for the directory enhancement
feature
Forward Calls from Your Phone, on page 66Updated the task on how to forward a call from a
phone
Forward Calls with the Phone Web Page, on page 33Add the task on how to forward a call with the phone
web page
Edit Credentials of Your LDAP Directory, on page
51
Add the topic to edit user credentials to access the
LDAP directory
Search for a Contact in Your LDAP Directory, on
page 52
Updated the task to include user credentials
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
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Your Phone
New and Changed for Firmware Release 11.3(2)
New and Changed SectionsRevision
LDAP Directory, on page 51
Search for a Contact in Your LDAP Directory, on
page 52
Update the topics to introduce or mention the LDAP
cache mechanism
Edit Credentials of Your LDAP Directory, on page
51
Updated one step in the topic to show the different
user credentials
Call Center Features, on page 38Updated the existing topic to include ACD status
synchronization
Sign In as a Call Center Agent, on page 39Updated the topic to check the status of call center
agent.
New and Changed for Firmware Release 11.3(1)
New and Changed SectionsRevision
Auto Provision Your Phone with Short Activation
Code, on page 8
Added new task to support Auto Provisioning with
Short Activation Code.
Find Information About Your Phone, on page 20Updated an existing task to support display UDI
feature on phone screen
Get More Information When Your Phone Displays a
Provisioning Failure Message, on page 25
Added a task to support Serviceability Enhancement
Messages for Provisioning Failure
New and Changed for Firmware Release 11.2(3)SR1
New or Changed SectionsRevisions
Onboard Your Phone with Activation Code, on page
7
Added a new task about getting your phone onboard
with the activation code
Phone Setup
Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected,
contact your administrator for instructions.
Connect to the Network
You need to connect the phone to the network.
• Wired network connection—All wired network connections use one of the following:
•PoE deployment: Connect the phone to the Cisco IP Conference Phone 8832 PoE Injector
(CP-8832-POE) and connect the injector to the network with an Ethernet cable.
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
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Your Phone
New and Changed for Firmware Release 11.3(1)
•Non-PoE deployment: Connect the phone to the Cisco IP Conference Phone 8832 Non-PoE
EthernetInjector(CP-8832-ETH or CP-8832-ETH-WW). Then, connect the injector to the network
with an Ethernet cable and plug the injector into the electric outlet.
CP-8832-ETH and CP-8832-PWR are for North America. CP-8832-ETH-WW and CP-8832-PWR-WW are
for other locations.
Note
Figure 2: PoE Deployment
Figure 3: Non-PoE Deployment
Onboard Your Phone with Activation Code
After your phone boots up, you will see a welcome screen where you can enter the activation code. If you
don't have an activation code, contact your administrator.
Before you begin
Your administrator provides you with a 16-digit activation code in the form xxxx-xxxx-xxxx-xxxx.
Procedure
Step 1 Enter your activation code in the field that is provided on the Welcome screen. You don't need to input the
hyphen (-) character when entering the code.
Step 2 Press Continue.
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
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Your Phone
Onboard Your Phone with Activation Code
The phone completes the onboarding process automatically.
Step 3 If an error message displays, enter the code again or contact your administrator for a new code.
Auto Provision Your Phone with Short Activation Code
After your phone boots up, you see a welcome screen where you can enter the activation code. If you don't
have the activation code, contact your administrator.
Before you begin
Your administrator provides your activation code:
Procedure
Step 1 Press pound (#), and enter your activation code in the field that is provided on the Welcome screen.
Step 2 Press Continue.
The phone completes the provisioning process automatically.
Step 3 If an error message displays, enter the code again or contact your administrator.
Install the Wired Expansion Microphones
The phone supports an optional kit with two wired expansion microphones. You can extend the microphones
up to 7 feet (2.13m) from the phone. For best results, place the microphones between 3 feet (0.91 m) and 7
feet (2.1 m) away from the phone.
Procedure
Step 1 Plug the end of the microphone cable into the port on the side of the phone.
Step 2 Extend the microphone cable to the desired position.
The following figure shows installation of a wired expansion microphone.
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
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Your Phone
Auto Provision Your Phone with Short Activation Code
Figure 4: Wired Expansion Microphone Installation
Related Topics
Wired Expansion Microphone, on page 17
Install the Wireless Expansion Microphones
The conference phone provides the option of connecting two wireless expansion microphones.
You must use either two wired microphones or two wireless microphones with the phone, but not a mixed
combination.
Note
When the phone is in a call, the LED on the expansion microphone is lit green. To mute the expansion
microphone, press the Mute key. When the microphone is muted, the LED is lit red. When the battery in the
microphone is low, the battery indication LED blinks rapidly.
Before you begin
Disconnect the wired expansion microphones before you install wireless expansion microphones. You cannot
use both wired and wireless expansion microphones at the same time.
Procedure
Step 1 Position the table mount plate on the table surface location where you want to place the microphone.
Step 2 Remove the adhesive for the double-stick tape on the bottom of the table mount plate. Place the table mount
plate to adhere to the table surface.
Step 3 Attach the microphone to the table mount plate. Magnets are embedded in the microphone to snap the unit
into place.
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
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Your Phone
Install the Wireless Expansion Microphones
You can move the microphone and attached table mount to a different location on the table surface as needed.
Use care when moving to protect the unit.
Related Topics
Wireless Expansion Microphone, on page 18
Install the Wireless Expansion Microphones, on page 9
Pair a Wireless Microphone
Before you begin
Unplug any wired microphones.
Procedure
Step 1 Press Settings.
Step 2 Select Device administration >Microphones >Wireless microphones.
Step 3 Select either Microphone 1 or Microphone 2 and press Pair.
If a microphone is already linked to a particular channel, the phone screen shows that the microphone is paired.
Step 4 Press Mute on the wireless microphone until the microphone LED blinks white.
If the pairing succeeds, the phone screen displays a success message.
Step 5 (Optional) Press Cancel to revert to the Wireless microphones menu.
Related Topics
Wireless Expansion Microphone, on page 18
Unpair a Wireless Microphone
Procedure
Step 1 Press Settings.
Step 2 Select Device administration >Microphones >Wireless microphones.
Step 3 Select either Microphone 1 or Microphone 2.
If the selected channel is paired, the Unpair softkey displays on the phone screen.
Step 4 Press Unpair.
Related Topics
Wireless Expansion Microphone, on page 18
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
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Your Phone
Pair a Wireless Microphone
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Cisco IP Phone 8800 Series User guide

Category
IP phones
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User guide
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