Cisco IP Conference Phone 8832 User guide

Brand: Cisco

Model: IP Conference Phone 8832

Category: IP phones

Type: User guide

This manual is also suitable for

IP Phone 8800 Series

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

First Published: 2019-01-30

Last Modified: 2021-02-01

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Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,

INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,

EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH

THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,

CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15

of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of

the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference

will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are

encouraged to try to correct the interference by using one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS.

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IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT

LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS

HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network

topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional

and coincidental.

All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.

Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL:

https://www.cisco.com/c/en/us/about/legal/trademarks.html. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a

partnership relationship between Cisco and any other company. (1721R)

CONTENTS

Your Phone 1

CHAPTER 1

Your Cisco IP Conference Phone 8832 1

Feature Support 2

Phones Supported in this Document 2

New and Changed Features 3

New and Changed for Firmware Release 11.3(3) 3

New and Changed for Firmware Release 11.3(2) 3

New and Changed for Firmware Release 11.3(1) 6

New and Changed for Firmware Release 11.2(3)SR1 6

Phone Setup 6

Connect to the Network 6

Onboard Your Phone with Activation Code 7

Auto Provision Your Phone with Short Activation Code 8

Install the Wired Expansion Microphones 8

Install the Wireless Expansion Microphones 9

Pair a Wireless Microphone 10

Unpair a Wireless Microphone 10

Install the Wireless Microphone Charging Cradle 11

Charge a Wireless Microphone 11

User Authentication Control 12

Sign into Your Extension from Another Phone (Extension Mobility) 12

Sign Out of a Phone as a Guest 13

Set the Profile Rule on the Phone 13

Phone Web Page 13

Speed-Dial Numbers 14

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

iii

Cisco IP Conference Phone 8832 Buttons and Hardware 15

Conference Phone Navigation 16

Conference Phone Softkeys 17

Conference Phone Screen 17

Clean the Phone Screen 17

Wired Expansion Microphone 17

Wireless Expansion Microphone 18

Energy Savings 19

Turn On Your Phone 19

Additional Help and Information 20

Troubleshooting 20

Find Information About Your Phone 20

View the Customization State on the Phone 21

View the Network Status 22

View the Phone Status 22

View the Status Messages on the Phone 23

View the Line Status 23

View 802.1X Transaction Status 23

View the Reboot History 24

Report All Phone Issues 24

Identify Phone Issues with a URL in the Phone Web Page 24

Lost Phone Connectivity 25

Get More Information When Your Phone Displays a Provisioning Failure Message 25

Cisco One-Year Limited Hardware Warranty Terms 26

Calls 27

CHAPTER 2

Make Calls 27

Make a Call 27

Make an Emergency Call 27

Redial a Number 28

Speed Dial 28

Assign a Speed-Dial Code from the Phone Screen 28

Make a Call with a Speed-Dial Code 29

Dial an International Number 29

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

Contents

Secure Calls 29

Answer Calls 29

Answer a Call 30

Answer Call Waiting on Your Conference Phone 30

Decline a Call 30

Silence an Incoming Call 30

Turn On Do Not Disturb 31

Turn On or Turn Off DND Using a Star Code 31

Mute Your Call 31

Hold Calls 32

Put a Call on Hold 32

Answer a Call Left on Hold for Too Long 32

Forward Calls 32

Forward Calls with the Phone Web Page 33

Activate Call Forward All with Feature Activation Code Synchronization 34

Transfer Calls 34

Transfer a Call to Another Person 34

Consult Before You Complete a Transfer 35

Conference Calls and Meetings 35

Add Another Person to a Call 35

Record a Call 36

Instant Message and Presence Contacts 36

Presence 36

Make a Call to an IM and Presence Contact 37

Change Your Presence State 37

Page a Group of Phones (Multicast Paging) 38

Call Center Features 38

Sign Out as a Call Center Agent 39

Change Your Status as a Call Center Agent 39

Accept a Call Center Call 40

Hold an Agent Call 40

Set a Disposition Code While on a Call Center Call 40

Trace a Call 41

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

Contents

Escalate a Call to a Supervisor 41

Contacts 43

CHAPTER 3

Search for a Contact in the All Directories Screen 43

Corporate Directory 45

Broadsoft Directory 45

Search for a Contact in Your BroadSoft Directory 45

Edit Your Contact Type in Your BroadSoft Directory 46

Manage Your Contacts in the BroadSoft Personal Directory 46

Edit Your BroadSoft Directory Name 48

Edit the Server Name of Your BroadSoft Directory 49

Edit Credentials of Your BroadSoft Directory 49

Edit Your BroadSoft Directory Password 50

LDAP Directory 51

Edit Credentials of Your LDAP Directory 51

Search for a Contact in Your LDAP Directory 52

Personal Address Book 52

Add a New Contact to Your Personal Address Book 52

Add a New Contact to Your Personal Address Book with Phone Web Page 53

Search for a Contact in Your Personal Address Book 54

Call a Contact in Your Personal Address Book 54

Edit a Contact in Your Personal Address Book 54

Remove a Contact from Your Personal Address Book 55

Reverse Name Lookup for Incoming and Outgoing Calls 55

Recent Calls 57

CHAPTER 4

Recent Calls List 57

View Your Recent Calls 57

View Calls Logs from BroadWorks XSI Server 58

Return a Recent Call 59

Clear the Recent Calls List 59

Create a Contact from a Recents Record 60

Delete a Call Record 61

Delete All Call Records 61

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

Contents

Voicemail 63

CHAPTER 5

Your Voicemail Account 63

Set up Voicemail on Your Phone 63

Check New Voice Messages 64

Access Voicemail 64

Access Audio Voicemail 64

Settings 65

CHAPTER 6

Phone Settings Overview 65

Change the Ringtone 66

Turn on Do Not Disturb from the Phone Screen 66

Forward Calls from Your Phone 66

Assign a Ring Tone with the Phone Web Page 68

Turn on DND from the Phone Web Page 68

Configure the Screen Saver with the Phone Web Interface 68

Adjust the Backlight Timer from Phone Web Page 69

Enable Anonymous Call Blocking from the Phone Web Page 70

Enable Call Waiting from the Phone Web Page 70

Block an Anonymous Call 70

Block Caller ID 71

Enable Call Waiting 71

Secure a Call 72

Set Up an Auto Answer Page 72

Set Up Voicemail 72

Change the Time Format 73

Change the Date Format 73

Change the Screen Saver 73

Add a Logo as a Phone Background 74

Change Wallpaper from the Phone Page 74

Set Language 75

Set Password 75

Set up the Profile Account 76

Add Multiple Locations for a BroadWorks XSI User 76

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

vii

Contents

Product Safety and Security 79

CHAPTER 7

Safety and Performance Information 79

Power Outage 79

Regulatory Domains 79

Health-Care Environments 79

External Devices 79

Ways to Provide Power to Your Phone 80

Phone Behavior During Times of Network Congestion 80

UL Warning 80

Product Label 80

Compliance Statements 81

Compliance Statements for the European Union 81

CE Marking 81

RF Exposure Statement for the European Union 81

Compliance Statements for the USA 81

Part 15 Radio Device 81

Compliance Statements for Canada 81

Canadian RF Exposure Statement 82

Canadian High-Power Radars Statement 82

Compliance Statements for New Zealand 83

Permit to Connect (PTC) General Warning 83

Compliance Statements for Taiwan 83

DGT Warning Statement 83

Low Power and Visual Warning Notices 84

Compliance Statement for Argentina 84

Compliance Information for Brazil 84

Compliance Statement for Singapore 85

Compliance Information for China 85

Compliance Information for Japan 85

Compliance Information for Korea 85

Compliance Information for Mexico 86

Compliance Information for Russia 86

FCC Compliance Statements 86

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

viii

Contents

FCC Part 15.19 Statement 86

FCC Part 15.21 Statement 86

FCC RF Radiation Exposure Statement 86

FCC Receivers and Class B Digital Statement 87

Cisco Product Security Overview 87

Important Online Information 87

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

Contents

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

Contents

CHAPTER 1

Your Phone

•Your Cisco IP Conference Phone 8832 , on page 1

•Phones Supported in this Document, on page 2

•New and Changed Features, on page 3

•Phone Setup, on page 6

•Sign into Your Extension from Another Phone (Extension Mobility), on page 12

•Sign in to a Phone as a Guest, on page 12

•Set the Profile Rule on the Phone, on page 13

•Phone Web Page, on page 13

•Speed-Dial Numbers, on page 14

•Cisco IP Conference Phone 8832 Buttons and Hardware, on page 15

•Energy Savings, on page 19

•Additional Help and Information, on page 20

Your Cisco IP Conference Phone 8832

The Cisco IP Conference Phone 8832 Multiplatform Phones provide high-definition (HD) audio performance

and 360-degree coverage for medium to large conference rooms and executive offices. The conference phone

has sensitive microphones that let you speak in a normal voice and be clearly heard from up to 10 feet (2.1

m) away.

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

Figure 1: Cisco IP Conference Phone 8832 with Multiplatform Firmware

You can connect two wired expansion microphones or two wireless expansion microphones to the phone to

increase coverage in larger conference rooms. The maximum number of microphones is two. Wired and

wireless microphones cannot be mixed.

The phone can be used for a 20 x 20 foot (6.1 x 6.1 m) room and up to 10 people. When you add the wired

expansion microphones, coverage extends to a 20 x 34 foot (6.1 x 10 m) room and up to 22 people. When

you add the wireless expansion microphones, coverage extends to a 20 x 40 foot (6.1 x 12.2m) room and up

to 26 people.

Feature Support

This document describes all the features that the device supports. However, not all features may be supported

with your current configuration. For information on supported features, contact your service provider or

administrator.

Phones Supported in this Document

This document supports these phones:

• Cisco IP Conference Phone 8832 Multiplatform Phones

In this document, the term phone or Cisco IP Phone refers to the above phones.

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

Your Phone

Feature Support

New and Changed Features

New and Changed for Firmware Release 11.3(3)

New and Changed SectionsRevision

Search for a Contact in the All Directories Screen, on

page 43

Updated the step on how to add contacts in the topic

Add a New Contact to Your Personal Address Book,

on page 52

Added one prerequisite for the topic and another

method to add contacts in the personal address book

Manage Your Contacts in the BroadSoft Personal

Directory, on page 46

Added the topic about how to add, edit, and delete

the contacts in the BroadSoft Personal directory

Create a Contact from a Recents Record, on page 60Updated the topic with the new steps to add a contact

Block an Anonymous Call, on page 70Updated the topic to block an anonymous call on the

phone

Enable Anonymous Call Blocking from the Phone

Web Page, on page 70

Added the topic to enable anonymous call blocking

from the phone web page

Enable Call Waiting, on page 71Added the topic to enable call waiting on the phone

Enable Call Waiting from the Phone Web Page, on

page 70

Added the topic to enable call waiting from the phone

web page

Change Your Status as a Call Center Agent, on page

Updated the topic to mention the new menu text box

Unavailability

View Your Recent Calls, on page 57Updated the topic for the new softkeys of the calls

history list

Find Information About Your Phone, on page 20Updated to topic to add the new menu item

New and Changed for Firmware Release 11.3(2)

New and Changed SectionsRevision

User Authentication Control, on page 12Added the topic for user authentication control on

phone menus

Activate Call Forward All with Feature Activation

Code Synchronization, on page 34

Added the topic for Activation Code Sync

View Calls Logs from BroadWorks XSI Server, on

page 58

Updated the existing task to include information on

reverse name lookup with local directory

Phone Settings Overview, on page 65Added the overview description for phone settings

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

Your Phone

New and Changed Features

New and Changed SectionsRevision

Search for a Contact in the All Directories Screen, on

page 43

Add a New Contact to Your Personal Address Book,

on page 52

Add a New Contact to Your Personal Address Book

with Phone Web Page, on page 53

Call a Contact in Your Personal Address Book, on

page 54

Edit a Contact in Your Personal Address Book, on

page 54

Remove a Contact from Your Personal Address Book,

on page 55

Updated the directory-related tasks

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

Your Phone

New and Changed for Firmware Release 11.3(2)

New and Changed SectionsRevision

Search for a Contact in the All Directories Screen, on

page 43

Search for a Contact in Your BroadSoft Directory, on

page 45

Edit Your Contact Type in Your BroadSoft Directory,

on page 46

Edit Your BroadSoft Directory Name, on page 48

Edit the Server Name of Your BroadSoft Directory,

on page 49

Edit Credentials of Your BroadSoft Directory, on page

Search for a Contact in Your LDAP Directory, on

page 52

Make a Call to an IM and Presence Contact, on page

Change Your Presence State, on page 37

Add a New Contact to Your Personal Address Book,

on page 52

Add a New Contact to Your Personal Address Book

with Phone Web Page, on page 53

Search for a Contact in Your Personal Address Book,

on page 54

Call a Contact in Your Personal Address Book, on

page 54

Edit a Contact in Your Personal Address Book, on

page 54

Remove a Contact from Your Personal Address Book,

on page 55

Updated the tasks for the directory enhancement

feature

Forward Calls from Your Phone, on page 66Updated the task on how to forward a call from a

phone

Forward Calls with the Phone Web Page, on page 33Add the task on how to forward a call with the phone

web page

Edit Credentials of Your LDAP Directory, on page

Add the topic to edit user credentials to access the

LDAP directory

Search for a Contact in Your LDAP Directory, on

page 52

Updated the task to include user credentials

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

Your Phone

New and Changed for Firmware Release 11.3(2)

New and Changed SectionsRevision

LDAP Directory, on page 51

Search for a Contact in Your LDAP Directory, on

page 52

Update the topics to introduce or mention the LDAP

cache mechanism

Edit Credentials of Your LDAP Directory, on page

Updated one step in the topic to show the different

user credentials

Call Center Features, on page 38Updated the existing topic to include ACD status

synchronization

agent.

New and Changed for Firmware Release 11.3(1)

New and Changed SectionsRevision

Auto Provision Your Phone with Short Activation

Code, on page 8

Added new task to support Auto Provisioning with

Short Activation Code.

Find Information About Your Phone, on page 20Updated an existing task to support display UDI

feature on phone screen

Get More Information When Your Phone Displays a

Provisioning Failure Message, on page 25

Added a task to support Serviceability Enhancement

Messages for Provisioning Failure

New and Changed for Firmware Release 11.2(3)SR1

New or Changed SectionsRevisions

Onboard Your Phone with Activation Code, on page

Added a new task about getting your phone onboard

with the activation code

Phone Setup

Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected,

contact your administrator for instructions.

Connect to the Network

You need to connect the phone to the network.

• Wired network connection—All wired network connections use one of the following:

•PoE deployment: Connect the phone to the Cisco IP Conference Phone 8832 PoE Injector

(CP-8832-POE) and connect the injector to the network with an Ethernet cable.

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

Your Phone

New and Changed for Firmware Release 11.3(1)

•Non-PoE deployment: Connect the phone to the Cisco IP Conference Phone 8832 Non-PoE

EthernetInjector(CP-8832-ETH or CP-8832-ETH-WW). Then, connect the injector to the network

with an Ethernet cable and plug the injector into the electric outlet.

CP-8832-ETH and CP-8832-PWR are for North America. CP-8832-ETH-WW and CP-8832-PWR-WW are

for other locations.

Note

Figure 2: PoE Deployment

Figure 3: Non-PoE Deployment

Onboard Your Phone with Activation Code

After your phone boots up, you will see a welcome screen where you can enter the activation code. If you

don't have an activation code, contact your administrator.

Before you begin

Your administrator provides you with a 16-digit activation code in the form xxxx-xxxx-xxxx-xxxx.

Procedure

Step 1 Enter your activation code in the field that is provided on the Welcome screen. You don't need to input the

hyphen (-) character when entering the code.

Step 2 Press Continue.

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

Your Phone

Onboard Your Phone with Activation Code

The phone completes the onboarding process automatically.

Step 3 If an error message displays, enter the code again or contact your administrator for a new code.

Auto Provision Your Phone with Short Activation Code

After your phone boots up, you see a welcome screen where you can enter the activation code. If you don't

have the activation code, contact your administrator.

Before you begin

Your administrator provides your activation code:

Procedure

Step 1 Press pound (#), and enter your activation code in the field that is provided on the Welcome screen.

Step 2 Press Continue.

The phone completes the provisioning process automatically.

Step 3 If an error message displays, enter the code again or contact your administrator.

Install the Wired Expansion Microphones

The phone supports an optional kit with two wired expansion microphones. You can extend the microphones

up to 7 feet (2.13m) from the phone. For best results, place the microphones between 3 feet (0.91 m) and 7

feet (2.1 m) away from the phone.

Procedure

Step 1 Plug the end of the microphone cable into the port on the side of the phone.

Step 2 Extend the microphone cable to the desired position.

The following figure shows installation of a wired expansion microphone.

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

Your Phone

Auto Provision Your Phone with Short Activation Code

Figure 4: Wired Expansion Microphone Installation

Related Topics

Wired Expansion Microphone, on page 17

Install the Wireless Expansion Microphones

The conference phone provides the option of connecting two wireless expansion microphones.

You must use either two wired microphones or two wireless microphones with the phone, but not a mixed

combination.

Note

When the phone is in a call, the LED on the expansion microphone is lit green. To mute the expansion

microphone, press the Mute key. When the microphone is muted, the LED is lit red. When the battery in the

microphone is low, the battery indication LED blinks rapidly.

Before you begin

Disconnect the wired expansion microphones before you install wireless expansion microphones. You cannot

use both wired and wireless expansion microphones at the same time.

Procedure

Step 1 Position the table mount plate on the table surface location where you want to place the microphone.

Step 2 Remove the adhesive for the double-stick tape on the bottom of the table mount plate. Place the table mount

plate to adhere to the table surface.

Step 3 Attach the microphone to the table mount plate. Magnets are embedded in the microphone to snap the unit

into place.

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

Your Phone

Install the Wireless Expansion Microphones

You can move the microphone and attached table mount to a different location on the table surface as needed.

Use care when moving to protect the unit.

Related Topics

Wireless Expansion Microphone, on page 18

Install the Wireless Expansion Microphones, on page 9

Pair a Wireless Microphone

Before you begin

Unplug any wired microphones.

Procedure

Step 1 Press Settings.

Step 2 Select Device administration >Microphones >Wireless microphones.

Step 3 Select either Microphone 1 or Microphone 2 and press Pair.

If a microphone is already linked to a particular channel, the phone screen shows that the microphone is paired.

Step 4 Press Mute on the wireless microphone until the microphone LED blinks white.

If the pairing succeeds, the phone screen displays a success message.

Step 5 (Optional) Press Cancel to revert to the Wireless microphones menu.

Related Topics

Wireless Expansion Microphone, on page 18

Unpair a Wireless Microphone

Procedure

Step 1 Press Settings.

Step 2 Select Device administration >Microphones >Wireless microphones.

Step 3 Select either Microphone 1 or Microphone 2.

If the selected channel is paired, the Unpair softkey displays on the phone screen.

Step 4 Press Unpair.

Related Topics

Wireless Expansion Microphone, on page 18

Cisco IP Conference Phone 8832 Multiplatform Phone User Guide

Your Phone

Pair a Wireless Microphone

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Cisco IP Conference Phone 8832 User guide

Brand: Cisco

Model: IP Conference Phone 8832

Category: IP phones

Type: User guide

This manual is also suitable for

IP Phone 8800 Series

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Cisco IP Conference Phone 8832 User guide

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