Axis P5635-E User manual

AXISP5635-EMkIIPTZDomeNetworkCamera

UserManual

AXISP5635-EMkIIPTZDomeNetworkCamera

TableofContents

Productoverview...........................................3

Howtoaccesstheproduct....................................4

Howtoaccesstheproductfromabrowser...........................4

Aboutsecurepasswords..........................................4

Setup.....................................................6

Abouttheproduct'sbuilt-inhelp...................................6

Imagequality...................................................6

Streamingandstorage...........................................8

Overlays.......................................................9

PTZ(PanTiltZoom)..............................................9

Events........................................................10

Applications....................................................14

Troubleshooting............................................15

Howtoresettofactorydefaultsettings.............................15

Howtocheckthecurrentrmware.................................15

Howtoupgradethermware.....................................15

Technicalissues,cluesandsolutions................................16

Performanceconsiderations.......................................17

Specications..............................................18

LEDindicators..................................................18

SDcardslot....................................................18

Buttons.......................................................18

Connectors....................................................18

AXISMulticableCI/OAudioPower.................................19

Axis10-pinpush-pullsystemconnector(soldseparately)...............20

AXISP5635-EMkIIPTZDomeNetworkCamera

Productoverview

NO NO

NOTICE TICE

TICE

Makesurethedomeisattachedinoperationmode,otherwisefocusmaybeaffected.

1Groundscrew

2Mountingscrews(3)

3Networkconnector(PoE+)

4Multi-connectorwithcover(DonotremovethecoverunlessanI/O-cableisconnected)

5Hookforsafetywire

6SDmemorycardslot

7Controlbutton

8StatusLEDindicator

9Powerbutton

10Dome

AXISP5635-EMkIIPTZDomeNetworkCamera

Howtoaccesstheproduct

AXISIPUtilityandAXISCameraManagementarerecommendedmethodsforndingAxisproductsonthenetworkandassigning

themIPaddressesinWindows®.Bothapplicationsarefreeandcanbedownloadedfromaxis.com/support

Theproductcanbeusedwiththefollowingbrowsers:

•ChromeTM(recommended),Firefox®,Edge®,orOpera®withWindows®

•ChromeTM(recommended)orSafari®withOSX®

•ChromeTMorFirefox®withotheroperatingsystems.

Howtoaccesstheproductfromabrowser

1.Startawebbrowser.

2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’saddresseld.

ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe

drop-downlist.

IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout

howtodiscoverandassignanIPaddress,seethedocumentAssignanIPAddressandAccesstheVideoStreamonAxis

Supportwebataxis.com/support

Note

ToshowBonjourasabrowserbookmark,gotoSafari>Preferences.

3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe

congured.

4.Theproduct’sliveviewpageopensinyourbrowser.

Aboutsecurepasswords

Important

Whensettingtheinitialpassword,thepasswordissentincleartextoverthenetwork.Ifthereisariskofnetworksnifng,

rstsetupasecureandencryptedHTTPSconnectionbeforeresettingthepasswords.

Thedevicepasswordistheprimaryprotectionforthedataandservices.Axis’productsdonotimposeapasswordpolicyasproducts

maybeusedinvarioustypesofinstallations,buttoprotectyourdatadothefollowing:

•Don’tusethedefaultpasswordthatcomeswiththeproducts.

•Useapasswordwithatleast8characters,preferablyusingapasswordgenerator.

•Don’texposethepassword.

•Changepasswordatarecurringinterval,atleastonceayear.

Setapasswordfortherootaccount

Important

Thedefaultadministratorusernamerootcannotbedeleted.Ifthepasswordforrootislost,theproductmustberesetto

thefactorydefaultsettings.

AXISP5635-EMkIIPTZDomeNetworkCamera

Howtoaccesstheproduct

Thedefaultrootaccounthasfullprivilegesandshouldbereservedforadministrativetasks.Alwayscreateauseraccountwithlimited

privilegesfordailyuse.Thisreducestheexposureoftheadministrativeaccount.

1.Makesuretofollowtheinstructionsaboutsecurepasswords,seeAboutsecurepasswordsonpage4.

2.Typeapasswordandthenretypeittoconrmthespelling.

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

AXISP5635-EMkIIPTZDomeNetworkCamera

Setup

Abouttheproduct'sbuilt-inhelp

Youcanaccessthebuilt-inhelpthroughyourproduct’swebpage.Thehelpprovidesmoredetailedinformationontheproduct’s

featuresandtheirsettings.

Imagequality

Howtofocusfasterusingfocusrecallareas

Tosavethefocussettingsataspecicpan/tiltrange,addafocusrecallarea.Eachtimethecameramovesintothatareaitrecallsthe

previouslysavedfocus.It’senoughtocoverhalfofthefocusrecallareaintheliveview.

Werecommendthefocusrecallfeatureinthefollowingscenarios:

•Whenthereisalotofmanualoperationinliveview,forexamplewithajoystick.

•WherePTZpresetpositionswithmanualfocusarenotefcient,forexamplemovementswherethefocussettingchanges

continuously.

•Inlow-lightscenarios,wheretheautofocusischallengedbythelightingconditions.

Important

•Thefocusrecalloverridesthecamera’sautofocusatthespecicpan/tiltrange.

•Apresetpositionoverridesthefocussettingsavedinthefocusrecallarea.

•Themaximumamountoffocusrecallareasis20.

Howtoaddafocusrecallarea

1.Pan,tiltandzoomintotheareawhereyouwouldliketohavefocus.

2.Setthefocus,eitherusetheautofocusoradjustmanually.Aslongasthefocusrecallbuttonshowsaplus,youcanadda

focusrecallareainthatposition.

3.Clickonthefocusrecallbutton.

Howtoremoveafocusrecallarea

1.Pan,tiltandzoomintothefocusrecallareayouwanttoremove.Thefocusrecallbuttontogglestominuswhenthe

cameradetectsafocusrecallarea.

2.Clickonthefocusrecallbutton.

AXISP5635-EMkIIPTZDomeNetworkCamera

Setup

Howtohandlesceneswithstrongbacklight

UseWDRtomakebothdarkandbrightareasoftheimagevisible.

1.GotoSettings>Image.

2.TurnonWDRunderWidedynamicrange.

ImagewithoutWDR.

ImagewithWDR.

Note

IfyouuseWDR,youmayexperiencesomeWDRartifactsintheimage.

FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr

Howtohidepartsoftheimagewithprivacymasks

Ifyouwanttohidepartsoftheimageduetoprivacyreasons,useoneorseveralprivacymasks.

Whatisaprivacymask?

Aprivacymaskisauser-denedareathatprohibitsusersfromviewingpartsofthemonitoredarea.Privacymasksappearasblocks

ofsolidcolororblurredimageelementsandareappliedonthevideostream.

Privacymasksarepresentonallsnapshots,recordedvideo,andrequestedstreams.TheycannotbebypassedthroughtheVAPIX®

applicationprogramminginterface(API).

Theprivacymaskisrelativetothepan,tilt,andzoomcoordinateswhichmeansthatregardlessoftheangleandzoom,theprivacy

maskcoversthesameplaceorobject.

Important

Ifyouaddmanyprivacymasks,thismayaffecttheproduct’sperformance.

AXISP5635-EMkIIPTZDomeNetworkCamera

Setup

Howtocreateaprivacymask

Tocreateoreditaprivacymask,gotoSettings>Privacymask.

Streamingandstorage

Howtochoosevideocompressionformat

Decidingwhichcompressionmethodtochoosedependsonyourviewingrequirements,andonthepropertiesofyournetwork.The

availableoptionsare:

MotionJPEG

MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen

displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion

videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage

containedinthestream.

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed

copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion

JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace

arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

Findoutmoreataxis.com/compression-formats

Howtoreducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlessdetailsinthepicture.

1.GotoliveviewandselectH.264.

2.GototheStreamtab.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionalityandselectthedesiredlevel.

-TurnondynamicGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnondynamicFPS.

Howtoaddaudiotoyourrecording

Editthestreamprolewhichisusedfortherecording:

1.GotoSettings>System>Streamproles.

2.Selectthestreamproletomodify.

3.IntheAudiotab,selecttheAudiostreamcheckboxandselectOnfromthedrop-downlist.

AXISP5635-EMkIIPTZDomeNetworkCamera

Setup

4.ClickOk.

Overlays

Aboutoverlays

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,

orduringproductinstallationandconguration.

Howtodisplaythepanortiltpositionasatextoverlay

Itmaybeusefultoretrieve,forinstancefromarecordedvideo,thepanortiltpositionindegreesinwhichaneventhastakenplace.

Thiscanbeobtainedbyincludingthepositionintheimageasatextoverlay,usingaso-calledmodier.

1.GotoSettings>Overlay.

2.Inthetexteld,enter#xtoshowthepanposition.

Enter#ytoshowthetiltposition.

3.Choosealignment,textsizeandappearance.

4.Includethetextoverlay.

5.Thecurrentpanandtiltpositionsshowupintheliveviewimageandintherecording.

PTZ(PanTiltZoom)

Howtolimitpan,tilt,andzoommovements

Inthisexample,thecameraissurveillingaparkinglotwithnearbyapartmentbuildings.Setpan,tiltandzoomlimitstoensure

privacyforresidents.

Tolimitpanandtilt:

1.GotoSettings>PTZ>Advanced>Limits.

2.Setlimitsforpanandtilt.

3.ClickSave.

Tolimitzoom:

1.GotoSettings>PTZ>Basic.

2.SetZoomtelelimit.

Aboutguardtours

Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable

periodsoftime.Oncestarted,aguardtourcontinuestorununtilstopped,evenwhentherearenoclients(webbrowsers)viewingthe

images.

Howtocreateaguardtourwithpresetpositions

1.GotoSettings>PTZ>Guardtours

2.Click+.

3.SelectPresetposition.

AXISP5635-EMkIIPTZDomeNetworkCamera

Setup

4.Toedittheguardtour’sproperties,click

5.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.

6.Ifyouwanttheguardtourtogotothepresetpositionsinarandomorder,turnonShufe.

7.ClickDone.

8.ClickAddtoaddthepresetpositionsthatyouwantinyourguardtour.

9.ClickDonetoexittheguardtoursettings.

10.Toscheduletheguardtour,gotoSystem>Events.

Events

Aboutevents

Theeventpagesallowyoutocongureyourproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct

canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen

theactionistriggerediscalledanactionrule.

Howtodirectthecameratoapresetpositionwhenthecameradetectsmotion

Thisexampleexplainshowtosetupthecameratogotoapresetpositionwhenitdetectsmotionintheimage.

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addapresetposition:

4.GotoSettings>PTZandsetwhereyouwantthecameratobedirectedbycreatingapresetposition.

Createanactionrule:

5.GotoSettings>System>Events>Actionrulesandaddanactionrule.

6.Typeanamefortheactionrule.

7.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).

8.Fromthelistofactions,selectPTZControlandthenselectPresetPosition.

9.Selectthepresetpositionyouwantthecameratogoto.

10.ClickOk.

Howtodirectthecameraandopenthelocktoagatewhensomeoneisnearby

Thisexampleexplainshowtodirectthecameraandopenagatewhensomeonewantstoenterduringdaytime.Thisisdoneby

connectingaPIRsensortotheproduct’sinputportandaswitchrelaytotheproduct’soutputportviathemulticable.

Requiredhardware

•Multicable(soldseparately),seeAXISMulticableCI/OAudioPower.

AXISP5635-EMkIIPTZDomeNetworkCamera

Setup

•MountedPIRsensor

•Switchrelayconnectedtothegatelock,inthiscasetheswitchisnormallyclosed(NC)

•Connectingwires

Physicalconnection

1.Removetheplugfromthecamera’smulti-connectorandconnectthemulticable.

2.ConnectthewiresfromthePIRsensortotheinputpin,seeAXISMulticableCI/OAudioPower.

3.Connectthewiresfromtheswitchtotheoutputpin,seeAXISMulticableCI/OAudioPower.

CongureI/Oports

Youneedtoconnecttheswitchrelaytothecamerainthecamera’swebpage.First,conguretheI/Oports:

SetthePIRsensortoaninputport

1.GotoSystem>I/Oports.

2.SelectInputinthePort1drop-downlist.

3.Givetheoutputmoduleadescriptivename,forexample“PIRsensor”.

4.TotriggeraneventwheneverthePIRsensordetectssomething,selectOpencircuitinthedrop-down

list.

Settheswitchrelaytoanoutputport

1.GotoSystem>I/Oports.

2.SelectOutputinthePort2drop-downlist.

3.Givetheoutputmoduleadescriptivename,forexample“Gateswitch”.

4.Toopenthegatewheneveraneventistriggered,selectClosedcircuitinthedrop-downlist.

Createthepresetposition

1.GotoSettings>PTZ>Presetpositions.

AXISP5635-EMkIIPTZDomeNetworkCamera

Setup

2.Createthepresetpositionthatcoverstheentranceofthegateandnameit,forexample,“Gateentrance”.

Createactionrules

ForthecameratoopenthegatewhenthePIRsensordetectssomeonenearby,youneedtocreateanactionruleinthecamera:

1.GotoSystem>Events>Actionrules.

2.ClickAdd.

3.Givetheactionruleaname,forexample“Opengate”.

4.FromtheTriggerdrop-downlist,selectInputsignal.

5.SelectDigitalinputsignal.

6.Select”PIRsensor”,inthisexampleconnectedtoport1.

7.UnderActions,selectOutputportfromtheTypedrop-downlist.

8.FromthePortdrop-downlist,select“Gateswitch”.

9.ClickOk.

10.Createanotheractionrulewiththename“Directthecameratothegate"

11.Selectthesameinputsignalasbefore,butasactionselectthepreviouslycreated“Gateentrance”presetposition.

12.ClickOk.

Howtorecordvideowhenthecameradetectsloudnoises

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsloudnoiseandto

stoponeminuteafter.

Makesureaudioturnedon:

1.Setupthestreamproletoincludeaudio,seeHowtoaddaudiotoyourrecording.

Makesuretheaudiodetectionissetup:

2.GotoSettings>System>Detectors>Audiodetection.

3.Adjustthealarmlevelaccordingtoyourneeds.

Createanactionrule:

4.GotoSettings>System>Eventsandaddanactionrule.

5.Typeanamefortheactionrule.

6.Fromthelistoftriggers,selectDetectorsandthenselectAudioDetection.

7.Fromthelistofactions,selectRecordvideoandthenselectPresetPosition.

8.Selectthestreamprolewhereaudiohasbeenturnedonorcreateanewone.

9.Setthepre-triggertimeto5seconds.

10.Setthepost-triggertimeto60seconds.

11.SelectSDcardfromthelistofstorageoptions.

12.ClickOk.

AXISP5635-EMkIIPTZDomeNetworkCamera

Setup

Howtoautomaticallyzoominonaspecicareawithgatekeeper

Thisexampleexplainshowtousethegatekeeperfunctionalitytomakethecamerazoominautomaticallyonthelicenseplateofa

carthatpassesthroughagate.Whenthecarhaspassed,thecamerazoomsouttothehomeposition.

Createthepresetpositions:

1.GotoSettings>PTZ>Presetpositions.

2.Createthehomepositionthatincludestheentranceofthegate.

3.Createthezoomed-inpresetpositionsothatitcoverstheareaintheimagewhereyouassumethatthelicenseplate

willappear.

Createamotiondetectionprole:

4.GotoSettings>AppsandopenAXISVideoMotionDetection.

5.Createaprolethatcoverstheentranceofthegateandthensavetheprole.

Createanactionrule:

6.GotoSettings>System>Eventsandaddanactionrule.

7.NametheactionruleGatekeeper.

8.Fromthetriggerlist,selectApplicationsandthenselectthepreviouslycreatedmotiondetectionprole.

9.Fromtheactionlist,selectthepreviouslycreatedpresetposition.

10.ClickOK.

Howtorecordvideowhenthecameradetectsimpact

Shockdetectionallowsthecameratodetecttamperingcausedbyvibrationorshock.Vibrationcausedbytheenvironmentoran

objectcantriggeranactiondependingontheshocksensitivityrange,whichcanbesetfrom0to100.Inthisscenario,someoneis

throwingrocksatthecameraduringafterhoursandyouwouldliketoreceiveavideoclipoftheevent.

1.GotoSettings>System>Detectors.

2.Enableshockdetectionandsetshocksensitivityvalue.

3.ClickSave.

Createanactionrule:

4.GotoSettings>System>Eventsandaddanactionrule.

5.Typeanamefortheactionrule.

6.Fromthelistoftriggers,selectDetectorsandthenselectShockdetection.

7.Fromthelistofschedules,selectAfterHours.

8.Fromthelistofactions,selectSendVideoClip.

9.Selectanexistingstreamproleorcreateanewone.

10.Setthepre-triggertimeto5seconds.

11.Setthepost-triggertimeto60seconds.

12.Selectanexistingrecipientorcreateanewone.

13.ClickOk.

AXISP5635-EMkIIPTZDomeNetworkCamera

Setup

Applications

Aboutapplications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications

forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications

TondtheusermanualsforAxisapplications,gotoaxis.com

Note

•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain

combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify

thattheapplicationsworktogetherbeforedeployment.

AXISP5635-EMkIIPTZDomeNetworkCamera

Troubleshooting

Howtoresettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to

thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Pressandholdthecontrolbuttonandthepowerbuttonfor15–30secondsuntilthestatusLEDindicatorashesamber.

SeeProductoverview.

2.ReleasethecontrolbuttonbutcontinuetoholddownthepowerbuttonuntilthestatusLEDindicatorturnsgreen.

3.Releasethepowerbuttonandassembletheproduct.

4.Theprocessisnowcomplete.Theproducthasbeenresettothefactorydefaultsettings.IfnoDHCPserverisavailableon

thenetwork,thedefaultIPaddressis192.168.0.90

5.UsingtheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepasswordandaccessthevideo

stream.

Howtocheckthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga

problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular

problem.

Tocheckthecurrentrmware:

1.Gototheproduct’swebpage.

2.Clickonthehelpmenu.

3.ClickAbout.

Howtoupgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein

thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Note

Whenyouupgradetheproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Alwaysread

theupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.Tondthelatest

rmwareandthereleasenotes,gotoaxis.com/support/rmware

1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware

2.Logintotheproductasanadministrator.

3.GotoSettings>System>Maintenanceintheproduct’swebpageandfollowtheinstructions.

4.Theupgradetakesawhile,don'tbreakthepowertotheproduct.Whentheupgradeisnished,theproductrestarts

automatically.

AXISP5635-EMkIIPTZDomeNetworkCamera

Troubleshooting

AXISCameraManagementcanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-camera-management

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,theproductreloadsthepreviousrmware.Themostcommonreason

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele

correspondstoyourproductandtryagain.

ProblemssettingtheIPaddress

Theproductislocatedona

differentsubnet

IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe

productarelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork

administratortoobtainanIPaddress.

TheIPaddressisbeingused

byanotherdevice

DisconnecttheAxisproductfromthenetwork.Runthepingcommand(inaCommand/DOS

window,typepingandtheIPaddressoftheproduct):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...

thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.

ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable

forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.

PossibleIPaddressconict

withanotherdeviceonthe

samesubnet

ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.

ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay

beproblemsaccessingtheproduct.

Theproductcannotbeaccessedfromabrowser

CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting

tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.

SeeHowtoresettofactorydefaultsettings.

TheIPaddresshasbeen

changedbyDHCP

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshas

beenchanged,useAXISIPUtilityorAXISCameraManagementtolocatetheproductonthe

network.Identifytheproductusingitsmodelorserialnumber,orbytheDNSname(ifthename

hasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.

Certicateerrorwhenusing

IEEE802.1X

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductmustbe

synchronizedwithanNTPserver.GotoSettings>System>Dateandtime

Theproductisaccessiblelocallybutnotexternally

RoutercongurationCheckthatyourrouterallowsincomingdatatrafctotheAxisproduct.Theroutermustsupport

UPnP®.

FirewallprotectionChecktheInternetrewallwithyournetworkadministrator.

Problemswithstreaming

MulticastH.264only

accessiblebylocalclients

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe

productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

AXISP5635-EMkIIPTZDomeNetworkCamera

Troubleshooting

NomulticastH.264

displayedintheclient

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct

arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

PoorrenderingofH.264

images

Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe

downloadedfromthemanufacturer’swebsite.

Colorsaturationisdifferent

inH.264andMotionJPEG

Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore

information.

Lowerframeratethan

expected

•SeePerformanceconsiderationsonpage17.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

•Intheproduct’swebpage,setacapturemodethatprioritizesframerate.Changingthe

capturemodetoprioritizeframeratemightlowerthemaximumresolutiondepending

ontheproductusedandcapturemodesavailable.

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors

affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe

CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe

bandwidth.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand

bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat

streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand

thegeneralperformance.

AXISP5635-EMkIIPTZDomeNetworkCamera

Speciﬁcations

Tondthelatestversionoftheproduct’sdatasheet,gotoaxis.com>[product]>Support&Documentation.

LEDindicators

StatusLEDIndication

UnlitConnectionandnormaloperation.

GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.

AmberSteadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.

Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.

SDcardslot

NO NO

NOTICE TICE

TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard

fromtheproduct’swebpagebeforeremoval.

ThisproductsupportsSD/SDHC/SDXCcards(notincluded).

ForSDcardrecommendations,seeaxis.com

Buttons

Controlbutton

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.SeeHowtoresettofactorydefaultsettingsonpage15.

•ConnectingtoanAXISVideoHostingSystemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe

statusLEDashesgreen.

Powerbutton

Pressandholdthepowerbuttontotemporarilypowertheproductwhenthedomecoverisremoved.Thepowerbuttonisalsoused

withthecontrolbuttontoresetthecameratofactorydefaultsettings.Seepage15.

Connectors

Networkconnector

RJ45EthernetconnectorwithPoweroverEthernetPlus(PoE+).

AXISP5635-EMkIIPTZDomeNetworkCamera

Speciﬁcations

NO NO

NOTICE TICE

TICE

AXISMulticableCI/OAudioPower

Whenconnectingexternalequipmenttotheproduct,aseparetelysoldAXISMulticableCI/OAudioPower1m/5misrequiredin

ordertomaintaintheproduct’sIPrating.

Connectthemulticabletotheproduct’smulti-connector.Tolocatethemulti-connector,seeProductoverview.

Themulticableprovidesthefollowingconnectors:

Powerconnector-2-pinterminalblockusedforACorDCpowerinput.UseaSafetyExtraLowVoltage(SELV)compliantlimited

powersource(LPS)witheitheraratedoutputpowerlimitedto≤100Woraratedoutputcurrentlimitedto≤5A.

FunctionPinNotesSpecications

AC/DCPower

input

Polar-

ityin-

depen-

dent

UseaSafetyExtraLowVoltage(SELV)compliantlimited

powersource(LPS)witheitheraratedoutputpowerlimited

to≤100Woraratedoutputcurrentlimitedto≤5A.Ground

forAC/DC

24VAC/DC

Audioconnector-4–pinterminalblockusedforaudioinandaudiolineout.Thiscanbeconnectedtoapublicaddress(PA)system

oranactivespeakerwithabuilt-inamplier.

FunctionPinNotes

AudioIn1Balancedorunbalancedinputforamonomicrophoneorlinesignal

AudioLineOut3Canbeconnectedtoapublicaddress(PA)systemoranactivespeakerwithabuilt-in

amplier

GND2,4Ground

I/Oconnector-6–pinterminalblock.Usewithexternaldevicesincombinationwith,forexample,tamperingalarms,motion

detection,eventtriggering,timelapserecordingandalarmnotications.Inadditiontothe0VDCreferencepointandpower(DC

output),theI/Oconnectorprovidestheinterfaceto:

•Digitaloutput—ForconnectingexternaldevicessuchasrelaysandLEDs.Connecteddevicescanbeactivatedbythe

VAPIX®ApplicationProgrammingInterface,outputbuttonsontheLiveViewpageorbyanActionRule.Theoutput

willshowasactive(shownunderSystemOptions>Port&Devices>PortStatus)ifthealarmdeviceisactivated.

•Digitalinput—Analarminputforconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,for

example:PIRs,door/windowcontacts,glassbreakdetectors,etc.Whenasignalisreceivedthestatechangesand

theinputbecomesactive(shownunderSystemOptions>Port&Devices>PortStatus).

AXISP5635-EMkIIPTZDomeNetworkCamera

Speciﬁcations

FunctionPinNotesSpecications

DCOutput2Canbeusedtopowerauxiliaryequipment.

Note:Thispincanonlybeusedaspowerout.

12VDC

Maxload=50mA

GND1Ground

Digitalinput–Connecttopin8toactivate,orleave

oating(unconnected)todeactivate.

0tomax30VDC Congurable

(InputorOutput)

3–I/O1

4–I/O2

5–I/O3

6–I/O4Digitaloutput–Connectedtopin8whenactivated,

oating(unconnected)whendeactivated.Ifusedwithan

inductiveload,e.g.arelay,adiodemustbeconnected

inparallelwiththeload,forprotectionagainstvoltage

transients.

0tomax30VDC,opendrain,

100mA

1GND

2DCoutput12V,max50mA

AI/Oconguredasinput

BI/Oconguredasoutput

Axis10-pinpush-pullsystemconnector(soldseparately)

WhenconnectingexternalequipmenttotheAxisproduct,anAxis10-pinPush-PullSystemConnector(soldseparately)isrequiredin

ordertomaintaintheproduct’sIPrating.

Mountingthewiresrequiresacrimptool.Togetdetailedmountinginstructionsofthewires,gotoaxis.com/support

Connectthe10-pinpush-pullsystemconnectortotheproduct’smulti-connector.Tolocatethemulti-connectorgoto.

10–pinpush-pullsystemconnector

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Axis P5635-E User manual

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