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Jabra XPress User manual

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User Manual
Jabra XPRESS
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JABRA XPRESS
CONTENTS
1. INTRODUCTION TO JABRA XPRESS ................................................4
1.1 What is Jabra Xpress? ........................................................................................................................... 4
1.2 Who should use Jabra Xpress? .......................................................................................................4
2. JABRA XPRESS MINIMUM PC REQUIREMENTS ..........................5
2.1 IT Administrator minimum PC requirements ........................................................................ 5
2.2 End users minimum PC requirements ......................................................................................5
2.3 What is installed on the IT administrator’s PC.......................................................................5
2.4 What is installed on end users PCs .............................................................................................. 5
3. TYPICAL USER SCENARIOS ................................................................. 6
4. JABRA XPRESS ONLINE TOOL............................................................8
4.1 Start ................................................................................................................................................................. 8
4.2 Select devices ........................................................................................................................................... 9
4.3 Configuration ............................................................................................................................................ 9
4.4 PC software .............................................................................................................................................13
4.5 Summary ..................................................................................................................................................14
4.6 Download.................................................................................................................................................15
5. JABRA DEVICE UPDATER .................................................................. 16
5.1 What is Jabra Device Updater? ................................................................................................... 16
5.2 Install Jabra Device Updater ......................................................................................................... 16
5.3 Firmware update using Jabra Device Updater .................................................................16
5.4 Firmware update secondary devices ......................................................................................17
5.5 Failed firmware update ....................................................................................................................17
5.6 Settings only update ......................................................................................................................... 17
5.7 Jabra Device Updater languages ..............................................................................................17
5.8 Tracking and troubleshooting updates .................................................................................17
5.9 Uninstall Jabra Device Updater ..................................................................................................18
6. JABRA WMI PROVIDER ...................................................................... 19
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6.1 What is the Jabra WMI Provider? ................................................................................................19
6.2 Benefits of using the Jabra WMI Provider .............................................................................19
6.3 Jabra USB device properties .........................................................................................................19
6.4 How to query Jabra USB devices ............................................................................................... 19
6.5 How to query Jabra software .......................................................................................................20
6.6 Uninstall the Jabra WMI provider ..............................................................................................20
7. SUPPORT ................................................................................................. 21
7.1 FAQ ............................................................................................................................................................... 21
7.2 List of supported Jabra devices ..................................................................................................21
7.3 Need more help? ................................................................................................................................. 21
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1. INTRODUCTION TO JABRA XPRESS
1.1 WHAT IS JABRA XPRESS?
Jabra Xpress is a collection of tools that helps IT administrators quickly and easily manage Jabra headsets
throughout an organisation.
Benets of using Jabra Xpress
• UpdateJabradevicermwareforoptimalfunctionality.
• CongureJabradevicesettingsforyourorganisation’sspecicneeds
• InstallyourchoiceofJabraPCSuitecomponents
• Getastatusoverviewofyourorganisation’sJabradevices
Jabra Xpress Tools
Jabra Xpress consist of three tools:
• Xpress online tool–createanMSIpackageformassdeploymentwithyourchoiceofJabradevicermware,
settings,andsoftwareforyourorganizationsneeds.
• Jabra Device Updater–awindowsapplicationinstalledonanenduser’sPCthatgovernsJabradevicecon-
gurations(e.g.rmwareversions,devicesettingsetc).
• Jabra WMI provider–aWMIproviderthatcollectsdetailedinformationofJabradevices(e.g.modelname,
rmwareversionetc).
JabraXpressisbasedonstandardMicrosofttechnologiesandwillseamlesslyintegrateintoyourexistingIT
management infrastructure.
Jabra Xpress Flowchart
1.2 WHO SHOULD USE JABRA XPRESS?
JabraXpressisintendedforusebyanITadministratorresponsibleformaintainingJabradevicesinstalledinan
organization.TheITadministratormustbefamiliarwiththekeytechnologiesusedinJabraXpress,suchasMSI
packagedeployment,MSIdistributiontools,WMIprotocols,andtoolsforqueryingJabradevices.
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2. JABRA XPRESS MINIMUM PC REQUIREMENTS
2.1 IT ADMINISTRATOR MINIMUM PC REQUIREMENTS
• Internetconnection.
• InternetExplorerver.8,MozillaFirefoxver.15,orGoogleChromever21.
• MicrosoftSilverlight5internetbrowserplug-in.
2.2 END USER MINIMUM PC REQUIREMENTS
• WindowsXPSP332bit,Vista32/64bit,Windows732/64bitorWindows832/64bit.WindowsRTnot
supported.
• .NETFramework4Full,or.NETFramework4ClientProfile.
2.3 WHAT IS INSTALLED ON THE IT ADMINISTRATOR’S PC
NoapplicationsareinstalledontheITAdministrator’ssystem.
2.4 WHAT IS INSTALLED ON THE END USER’S PCS
Thesoftwareinstalledonenduser’sPCswilldependonwhatoptionsareselectedwhencreatingtheMSIpack-
age using Jabra Xpress.
AnMSIpackagemaycontainone,ormore,ofthefollowingsoftwareforinstallationontheenduser’sPC:
• JabraDeviceUpdater,includingfirmwareandsettingsforJabradevices(SeeChapter5Jabra Device Updater
formoreinformation).
• JabraPCSuitecomponents(JabraControlCenter,JabraCallManager,softphonedrivers).
• AcustomJabraWMIproviderforJabradevices(onlyifJabraWMIproviderisselected).TheJabraWMI
providerisdeliveredinitsownMSIpackage.(SeeChapter6Jabra WMI Providerformoreinformation).
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3. TYPICAL SCENARIOS
ThetableandowchartbelowexplaintypicalusagescenariosforJabraXpress.
User scenario Scenario description
Action
(owchart)
New Jabra PC Suite
release
AnewJabraPCSuiteisreleased,ornewsubcomponentssuch
assoftphonedrivers,havebeenaddedorupdated.
1 to 5
New rmware released NewrmwareisreleasedforanexistingJabraproduct. 1 to 5
New device plugged in AnewJabraheadsetispluggedintoaUSBportonanend
user’sPC.
TheJabradeviceUpdaterwillchecktheheadset’srmware
versionandcongurationtimestampagainstthevalues
selectedbytheITadmin.Ifversionsdonotmatchthe
rmwareand/ordevicesettingswillbeupdated.
5
New employee setup AnewemployeeworkspaceissetupwithaPCandaJabra
headset.
ThecorporateITadministrationtoolwillinstalltheMSI
packageonthenewPC,whentheuserlogsin.
4 to 5
Headset replaced with
same or similar model
Abrokenheadsetisreplacedwithanewheadsetwithfactory
default settings.
TheJabradeviceUpdaterwillchecktheheadset’srmware
versionandcongurationtimestampagainstthevalues
selectedbytheITadmin.Ifversionsdonotmatchthe
rmwareand/ordevicesettingswillbeupdated.
5
Headset replaced with a
new model
Anewheadsetmodelisrolledoutintheorganization.
TheITadministratorneedstocreateorupdateanexistingan
MSIpackagethatincludesthenewheadsetmodel.
2 to 5
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End user PC replaced AnemployeegetsanewcompanyPCwithnoJabraSW
installed.TheexistingJabraheadsetisreused.
ThecorporateITadministrationtoolwillinstallthemass
deploymentMSIpackageonthenewPCwhentheuserlogs
in.
5
New corporate settings
policy
An IT administrator changes one or more settings for a Jabra
headsetintheorganization.
TheITadministratorneedstocreateorupdateanexistingan
MSIpackagewiththenewdevicesettings.
2 to 5
Deploy rmware update
again
Anenduserhaspermanentlyrejectedarmwareupdatefora
device,andthedevicemustbermwareupdated.
TheITadministratorneedstodeploytheMSIleagaintoend
user’sPCs.
3 to 5
Device install base status Itadministratorwantstogetanoverviewofinstalleddevices
andrmwareversionsintheorganization.
TheITadministratorselectstheWMIproviderintheJabra
Xpress online tool. The MSI package containing the Jabra WMI
providerisdeployedandinstalledonenduserPC’s.TheIT
administrator is running the query script from his deployment
systemandtheinstalledWMIproviderreportsbacktoIT
adminfromenduserPC’s.
6 to 7
1. Mail Notication.Wheneverthereisanewproductrelease,rmwareupdateand/orPCcomponent
addedtotheJabraXpressonlinetool,theITadministratorisnotiedbyemail.
2. Congure MSI package.UsingtheJabraXpressonlinetool,anITadministratorcancreateanMSIpackage
formassdeploymentwithJabradevicermware,settings,andsoftwarefortheirorganization’sneeds.An
existingMSIpackagecanalsobeuploadedtotheJabraXpressonlinetoolandchanged.Optionally,aJabra
WMIprovidercanbepackagedinitsownMSIpackage.
3. Download MSI package.ThenalMSIleisdownloadedtotheITadministrator’sPC.
4. Deploy MSI package.TheMSIleismovedtothecorporateMSIroll-outsystem(e.g.MSSCCM)and
installedonenduser’sPCsintheorganization.
5. Update Jabra Device Firmware and/or Settings.TheMSIlewillinstallselectedJabraPCSuite
components(softphonedrivers,JabraControlCenter,etc.),andwillinstallandrunanapplicationcalled
JabraDeviceUpdater(ifselected)thatupdatesrmwareandsettingsinallmatchingJabradevices.
DependingonhowtheJabraDeviceUpdateriscongureditmayresideonthePCandcontinuouslycheck
thatJabradevicermwareandsettingsareinsyncwithcorporatepolicies.
6. Run WMI Query.AnITadministratorcangetanoverviewofinstalledJabradevicesandtheirrmware
versionandcongurationIDbyexecutingaWMIqueryfromthecentralmanagementtool.
7. WMI response. The WMI query response from each client PC is assembled into a combined report in the
management tool.
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4. JABRA XPRESS ONLINE TOOL
TheJabraXpressonlinetoolisdividedinto6step-by-stepsectionsthatguideanITadministratorthroughthe
congurationandcreationofanMSIpackage.
• Start
• Select Devices
• Conguration
• PC Software
• Summary
• Download
4.1 START
Start Managing your Jabra Devices
Select‘NEW’tocreateanewMSIpackage.
Modify a Previous Conguration
Select‘UPLOAD’touploadapreviousMSIpackageandeditanyofthecongurationstocreateanewMSI
package.
Monitor your Jabra Devices
Select‘DOWNLOAD’todownloadtheJabraWMIprovider.WiththeJabraWMIprovideritispossibletoget
detailedinformationandanoverviewofyourJabradevices.Theenduserlicenseagreementmustbereadand
acceptedtodownloadtheJabraWMIprovider.SeeChapter6Jabra WMI Provider for more detailed information.
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4.2 SELECT DEVICES
SelectwhichJabradevicestofirmwareand/orsettingsupdatefromthelistofsupportedJabradevices.Multiple
devicescanbeselected.
Selecteddevicesarelistedinthe“Devicestobemanaged”list.Hoveringoverthedeviceslistedwilldisplaythe
deviceforquickidentication.
4.3 CONFIGURATION
WhenanMSIpackagecontainingfirmwareand/orsettingsisdeployed,JabraDeviceUpdaterisinstalledon
theenduser’sPC.JabraDeviceUpdaterupdatesJabraDevicestothefirmwareversionsandsettingsselectedin
theMSIpackage.WheneveraselectedJabradeviceisconnectedtotheenduser’sPC,JabraDeviceUpdaterwill
check for update eligibility.
Afirmwareorsettingsupdatecanonlystartwhenallpreconditionsaremet.Preconditionsmayvaryfromdevice
todevice,andwillincludeoneormoreofthefollowing:
•ThecomputermustbeconnectedtoACpower(onlyrelevantforlaptopPCs).
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•OnlyoneJabradevicemustbeconnectedtotheenduserPC.
•TherearenoactivecallsontheJabradevice.
•TheJabraheadsetisdocked(onlyrelevantfordeviceswithadockableheadset).
Jabra Device Updater Options
JabraDeviceUpdatercanbeconfiguredtodeterminethelevelofinteractiontheenduserhaswithJabraDevice
Updaterwhenthefirmwareupdatestarts.
Allow user to postpone device updates
Theendusercanpostponethefirmwareupdateby15minutes,1houror4hours.Afterthepostponeperiodhas
ended,theenduserwillbepromptedtoacceptthefirmwareupdateorpostponeagain,uptoatotalof10hours.
Allow user to reject device updates
Theendusercanselect‘Donotremindmeagain’topermanentlyrejectthefirmwareupdate.Eachdevice
selectedforfirmwareupdatemustbeindividuallyrejectedbytheuser.
Start device updates automatically
WhenJabraDeviceUpdaterisdisplayeditwillasktheenduserforpermissiontostartthefirmwareupdate.Ifthe
enduserdoesnotrespondwithin5minutestheupdatewillstartautomatically.
Note:WhenusingWindows8,theJabraDeviceUpdaterwillonlydisplayinDesktopMode.
Do not update devices in this time interval
PreventJabraDevicesfrombeingupdatedduringaspecifictimeinterval(e.g.workinghours)byselectinga
‘From’and‘To’timeinterval.Thetimeisbaseduponthelocaltimeontheenduser’sPC.
Note:Iftheselected‘From’and‘to’timeissettothesamehour,noupdaterestrictionwillbeapplied.
Custom notification (optional)
Writeanoptionalcustommessagethatwillbeaddedtothedefaultnotificationdisplayedtotheenduserwhen
JabraDeviceUpdaterstarts.
Custom error notification (optional)
Writeanoptionalcustommessagethatwillbeaddedtothedefaultnotificationdisplayedtotheenduserifan
errorhasstoppedJabraDeviceUpdater.
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JABRA XPRESS
Selected Devices
ThisisalistofalldevicesselectedtobeupdatedbyJabraDeviceUpdater.
Firmware version
Bydefaulteachselecteddeviceissetto‘Leaveunchanged’.TheselectedJabradeviceswillkeeptheircurrent
firmwareversions,andnofirmwareupdatewillbeinitiated.Afirmwareversioncanbeselectedusingthedrop
downlist.Firmwareversionsarerankedwiththelatestfirmwareversionfirstinthelist.
Selecting‘ManagedbyJabra’willnotifyenduser’swhennewfirmwareispublishedonJabra.comfortheirJabra
device.JabraDeviceUpdaterwillcheckforupdatesonJabra.comonceevery2weeks.Theenduser’sPCmust
haveInternetaccess.
Note: JabraDevicesettingsconfigurationisnotsupportedwhenselecting‘ManagedbyJabra’
Downgrade devices that have newer firmware
Optionallyitispossibletodowngradeadevicetoanolderversionoffirmwarebyfirstselectingthedesired
firmwareinthedrop-downlist,andthenselecting‘Downgradedevicesthathavenewerfirmware’.Forsome
devicesafirmwaredowngradeisnotoffered.
Language pack and display language
Thelanguagepackanddisplaylanguageconfigurationissupportedfordevicesthathaveabasestationdisplay
(e.g.JabraPRO9460).Preferredenduserdisplaylanguagecanbeselectedbyfirstselectingrelevantlanguage
pack,andthenselectingdisplaylanguage.
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Settings
SomeJabradevicesofferconfigurablesettingsthatdefinethedevice’sbehavior(e.g.Audioprotectionlevel,
Wirelessrange,Targetsoftphoneforoutgoingcallsetc).Bydefaultdevicesettingsaresetto‘Leaveunchanged’.
Note: Devicesettingsmightchangedependingonthefirmwareversionselected.
TheavailablesettingsforeachselectedJabradevicearelistedinthetableinJabraXpressonlinetool.Asetting’s
defaultvalueisindicatedby*.Ifafirmwareversionhasnotbeenselected(leaveunchanged),eachsupported
firmwareversionwillbedisplayedinthesettingstable.
Select‘SetAlltoDefaultValues’toresetthedevicesettingstothedefaultfactorysettings.
Select‘SetAlltoLeaveUnchanged’tokeepallsettingscurrentlyappliedintheenduser’sdevice.
Device Protection
Select‘Protectadvancedsettingswithapassword’topasswordprotectthesettings(forJabradevicessupporting
DeviceProtection).Avalidpasswordmustbechosen,andcanbeanycombinationofletters,numbers,andupper
andlowercasecharacters.Settingsthatsupportpasswordprotectionwillbeindicatedbya in the column.
Settingsthatnotsupportpasswordprotectionwillnotshowthe column.
ProtecteddevicesettingscanonlybemodifiedbyenteringthepasswordwhenpromptedinJabraControl
Center,andcannotbemodifiedmanuallyonthedevicesitself.
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4.4 PC SOFTWARE
SelectwhichJabraPCsoftwareandsoftwaresettingstoinstallontheenduserPC.
Select Jabra PC Suite Components
SelectwhichJabraPCSuitecomponentstoinstallontheenduser’sPC.Eachcomponentcanbeindividually
installed,andwillrunindependentoftheothercomponents.
TheJabraPCSuitecomponentsavailabletoincludeintheMSIpackageare:
•JabraControlCenter:acomponentthatallowsenduserstoconguretheirJabradevicesettings.
•JabraCallManager:acomponentthatalowstheendusertomanagecallsviaaPCinterface.
Note:Regardlessofwhichcomponentsareselected,theentireJabraPCSuitecurrentlyinstalledontheend
user’sPCwillberemoved,andreplacedwithonlytheselectedcomponents.
Configure PC Software Settings
Refer to the Jabra Xpress Online tool help for more information about configuration options.
Select Jabra Integration for Softphones
Selectthesoftphonedriverstobedeployed.SoftphonedriversenablefullcallfunctionalitywithJabraPCSuite.
Foralistofallsupportedsoftphonesvisitwww.jabra.com/pcsuite.
Note:TheIBMLotusSametimecallcontrolintegrationrequiresamanualinstallationofaJavaplug-inintheIBM
LotusSametimeclient,aftertheMSIpackagehasbeeninstalledonenduser’sPCs.PleaserefertotheIBMLotus
SametimeinstallationguideontheJabraPCSuitesupportpageonwww.jabra.com/pcsuite.
Additionally,CiscoIPCommunicatorrequirestheCiscoIPCommunicatorsoftphoneinstalledontheenduser’s
PC before the Jabra MSI package is installed.
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4.5 SUMMARY
AftertheMSIpackagehasbeencongured,asummaryreportwillbegenerated.Thesummaryreportprovides
anoverviewofselectedJabradevicesandtheirrelevantrmwareversionsandsettings,selectedPCsoftware
componentsandsoftwaresettings.ThesummarycanbesavedinHTMLformat.
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4.6 DOWNLOAD
Download MSI package
TodownloadtheMSIpackagetheenduserlicenseagreementmustrstbereadandacceptedbyselecting‘I
havereadandaccepttheenduserlicenseagreement’.ItisnotpossibletodownloadtheMSIpackageuntilthe
end user license agreement has been accepted.
Therearetwooptionsfordownload:
•MSIpackageforWindows32-bit.
•MSIpackageforWindows64-bit.
DownloadtherelevantMSIpackage(orboth,ifrequired).
Deployment Instructions
Install MSI package
msiexec.exe/ipackage.msi
WhenanMSIpackageisinstalledonanenduser’sPCthatalreadyhasanMSIpackageinstalled,theexisting
JabraDeviceUpdaterandJabraPCSuitecomponentswillbeuninstalled,andreplacedwiththesoftware
selectedinthenewMSIpackage.
Note:Theenduser’sPCmustberestartedbeforetheinstalledsoftwarewillrun.
Uninstall MSI package
msiexec.exe/xpackage.msi
Afteruninstallationtheenduser’sPCisleftwithazerofootprint.ChangesmadetoattachedJabradevicesare
preserved.
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5. JABRA DEVICE UPDATER
5.1 WHAT IS JABRA DEVICE UPDATER?
JabraDeviceUpdaterisabackgroundapplicationthatmonitorsJabradevicesconnectedtotheenduser’sPC.It
alsohandlesthedevicefirmwareandsettingsupdatesselectedbytheITadministrator.
5.2 INSTALL JABRA DEVICE UPDATER
JabraDeviceUpdaterisautomaticallyinstalledonenduser’sPCswhenanMSIpackageisdeployedthathasa
Jabradeviceselectedforfirmwareand/orsettingsupdate.JabraDeviceUpdaterdoesnotrequireadministrator
rightsonenduser’sPCstorun.
Note:AfterdeploymentoftheMSIpackagecontainingtheJabraDeviceUpdater,theenduser’sPCmustbe
restartedbeforeJabraDeviceUpdaterwillrun.
5.3 FIRMWARE UPDATE USING JABRA DEVICE UPDATER
EachtimeaselectedJabradeviceisconnectedtotheenduser’sPC,JabraDeviceUpdaterwillcheckthedevice
forupdateeligibility.Ifthedevicehasdierentrmwareand/orsettingsthanselectedintheMSIpackage,Jabra
DeviceUpdaterwillinitiatethedeviceupdate.
Intheeventofarmwareupdate,theenduserwillreceivenoticationfromJabraDeviceUpdaterthatthe
rmwareupdatewillbegin.Allrmwareand/orsettingslesusedbyJabraDeviceUpdaterarestoredlocallyon
eachenduser’sPCs.
DependingontheJabraDeviceUpdateroptionsselectedinJabraXpresswhencreatingtheMSIpackage,the
enduserwillhavevaryinginteractionwithJabraDeviceUpdater(seeChapter3.3.3Jabra Device Updater
Options formoreinformation).
Armwareupdatecanonlystartwhenallpreconditionsaremet.Preconditionsmayvaryfromdevicetodevice,
andwillincludeoneormoreofthefollowing:
•ThecomputermustbeconnectedtoACpower(onlyrelevantforlaptopPCs).
•TherecanonlybeoneJabradeviceconnectedtotheenduserPC.
•TheremustbenoactivecallsontheJabradevice.
•TheJabraheadsetmustbedocked(onlyrelevantfordeviceswithadockableheadset).
Note:NotallJabradevicesaresupportedforarmwareupdate.Forafulllistofsupporteddevicesreferto
jabraxpress.jabra.com,orthelistofsupporteddevicesinJabraXpress.
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5.4 FIRMWARE UPDATE SECONDARY DEVICES
SomeJabradevicessupportmultipleheadsetspairedwiththesamebase.Thisfeatureisusedforconferencing.
WhenJabraDeviceUpdaterinitiatesafirmwareupdateforthebaseandtheheadset,onlythecurrentlydocked
headsetwillbefirmwareupdated.Secondaryheadsetswillbeautomaticallyfirmwareupdatedwhentheyare
dockedaftertheinitialfirmwareupdate.
5.5 FAILED FIRMWARE UPDATE
Intheeventofafailedfirmwareupdate,Jabradevicescanberecovered.Theenduserwillreceiveonscreen
instructionsonhowtorecovertheJabradevice.TheinstructionswillvarydependingontheJabradevice.
Ifthermwareupdatecontinuestofail,arestartoftheenduserPCisrecommendedbeforere-trying.
Note:JabraUCVOICEproducts(150&250)maypermanentlybeunrecoverableifinterruptedduringthe
rmwareupdate.
5.6 SETTINGS ONLY UPDATE
Intheeventofasettingsonlyupdate,enduserinteractionisnotnecessary.AfterthesettingsupdatetheJabra
devicemayrestartautomatically.
Note:settingsupdateswillnotbeginwhenthereisanactivecallonthedevice.
5.7 JABRA DEVICE UPDATER LANGUAGES
JabraDeviceUpdatersupports18languages.Thelanguagedisplayedisdeterminedbythedefaultlanguage
setting(keyboardlayout)inWindowsontheenduser’sPC.IfthecurrentWindowslanguageisnotsupported,the
languagewilldefaulttoEnglish.
The supported languages are:
•Chinese(Simplied)
•Chinese(Traditional)
•Czech
•Danish
•Dutch
•English
•French
•German
•Italian
•Japanese
•Korean
•Norwegian
•Polish
•Portuguese
•Russian
•Spanish
•Swedish
•Turkish
5.8 TRACKING AND TROUBLESHOOTING UPDATES
JabraDeviceUpdaterlogsmajorfirmwareupdateeventstoWindowsApplicationLog,whichcanbeviewed
usingWindowsEventViewer.Thelogsourceis“JabraDeviceUpdater”.
Event severity What it means
Information Userrejectedarmwareupdate(i.e.userselects‘donotremindmeagain’)
Information Firmwareupdatewaspostponedbytheuser.
Information Firmwareupdatesuccessfullycompleted.
Information Devicecongurationsuccessfullycompleted.
Warning
Firmwaredowngradewasskippedbecausecurrentrmwareversionisbelow
minimumversionrequiredforrmwareupdate.
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Warning
Firmwaredowngradewasskippedbecausethermwareversionorconguration
ofthetargetdevicedidnotpermitadowngrade.
Warning
Ifadevicesettingisnotsupportedbythetargetdevice’srmwareversion.Thelog
entrywillcontainthenameofthesetting,thedevicenameanddevicermware
version.
Warning
Devicenotconguredbecauseitsrmwareversionisbelowtheminimumsup-
portedrmwareversion
Error JabraDeviceUpdaterfailedtostart.
Error Unhandledexception.
Error Firmwareupdatefailed.
Error Devicecongurationupdatefailed.
Error PCenteredsuspendmodeduringrmwareupdate.
ForinformationonhowtousetheWindowsEventViewer,refertoMicrosofthelppages.
5.9 UNINSTALL JABRA DEVICE UPDATER
TouninstalltheJabraDeviceUpdater(andstopmonitoringJabradevices)useWindowsUninstallaprogramor
Add/removeprogram,andselectJabraXpressforuninstallation.
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6. JABRA WMI PROVIDER
6.1 WHAT IS THE JABRA WMI PROVIDER?
TheJabraWindowsManagementInstrumentation(WMI)providerisanextensiontothecompany’sexisting
assetmanagementtools,providinganoverviewofthecompleteportfolioofJabraUSBdevicesinstalledinthe
ITnetwork.ItcanreportanoverviewofJabraUSBdevicesthatarecurrently,orpreviously,connectedtotheend
user’sPC.
6.2 BENEFITS OF USING THE JABRA WMI PROVIDER
ThereareseveralbenefitsofusingtheJabraWMIprovidertoqueryJabraUSBdevices.
Access more Jabra USB device information
AccessinformationaboutaJabraUSBdevice’sSKU,serialnumber,lastplugged-indate,andconguration
timestamp information.
Option to query previously connected Jabra USB devices
PreviouslyconnectedJabraUSBdevicescanalsobequeriedalongwithcurrentlyconnectedJabraUSBdevices.
WhenaconnectedJabraUSBdeviceisqueriedtheinformationiscached,allowingtheinformationtobequeried
whentheJabraUSBdeviceisnotconnected.
6.3 JABRA USB DEVICE PROPERTIES
The Jabra_USBDeviceclassisaddedtotheWMIrepositoryontheenduser’sPC,andprovidesinformation
aboutJabraUSBdevicesthatarecurrentlyconnectedtotheenduser’sPC,orhavepreviouslybeenconnected.
Jabra_USBDeviceisinstalledinthenamespace“root\Jabra”.
The Jabra_USBDeviceclasshasthefollowingproperties:
Property Data type Description
DeviceId String UniquedeviceID(USBdevicepath)
Name String Devicename
VendorId Integer USBvendorID(GNNetcomVID:0x0B0E)
ProductId Integer USB product ID
Connected Boolean TrueifdeviceisconnectedtothePC,falseifnot
FirmwareVersion String Firmwareversion
SerialNumber String Serialnumber(ifavailable)
SKU String SKUnumber(ifavailable)
CongurationTimestamp Integer Congurationtimestamp(ifavailable)
LastPluggedInDate String
Timeanddatewhendevicewaslastplugged-in(ifavailable)
Format:DD/MM/YYYYHH:MM:SSAM/PM
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JABRA XPRESS
6.4 HOW TO QUERY JABRA USB DEVICES
ThefollowingWMIcommandsthatcanbeusedtoqueryJabraUSBdevices.
Custom Jabra WMI queries
ConnectedorpreviouslyconnectedJabraUSBdevicescanbequeriedusingtheJabraWMIproviderclass(Jabra_
USBDevice)inthenamepace“root\Jabra”.
What to query How to query
AllJabraUSBdevices(connectedand/or
disconnected)
select*fromJabra_USBDevice
OnlyconnectedJabraUSBdevices select*fromJabra_USBDevicewhereConnected=True
OnlydisconnectedJabraUSBdevices select*fromJabra_USBDevicewhereConnected=False
Standard Windows WMI queries
The standard Win32_USBDevice or Win32_PnPEntitycanbeusedtoqueryconnectedJabraUSBdevices.It
isnotpossibletoquerydisconnectedJabraUSBdevicesusingthestandardWindowsWMI,andtheconnected
JabraUSBdeviceinformationislimited.
What to query How to query
ConnectedJabraUSBdevices
select*fromWin32_USBDevicewhereDeviceIdlike'%VID_0B0E%'
select*fromWin32_PnPEntitywhereDeviceIdlike'%VID_0B0E%'
Note:StandardWindowsWMIqueriesforotherheadsetvendorsarepossible.SimplyexchangetheJabravendor
IDinthequerystringwithyourdesiredvendorID(e.g.PlantronicsvendorID‘%VID_047F%’,Sennheiservendor
ID‘%VID_1395%’).
6.5 HOW TO QUERY JABRA SOFTWARE
JabrasoftwarecanbequeriedusingthestandardWMIclassesinthenamespace“root\cimV2”.
What to query How to query
QueryrunningJabrasoftware select*fromWin32_ProcesswhereCaptionlike'Jabra%'
QueryinstalledJabrasoftware select*fromWin32_ProductwhereCaptionlike'Jabra%'
6.6 UNINSTALL THE JABRA WMI PROVIDER
TouninstalltheJabraWMIProvideruseWindowsUninstallaprogramorAdd/removeprogram,andselectJabra
WMIproviderforuninstallation.
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