Jabra XPress User manual

Jabra
Brand
Jabra
Model
XPress
Type
User manual

Jabra XPress is a versatile tool designed to enhance your experience with Jabra devices. With XPress, you can effortlessly update firmware, configure device settings, install preferred Jabra PC Suite components, and gain valuable insights into the status of your Jabra devices across your organization.

Jabra XPress is a versatile tool designed to enhance your experience with Jabra devices. With XPress, you can effortlessly update firmware, configure device settings, install preferred Jabra PC Suite components, and gain valuable insights into the status of your Jabra devices across your organization.

www.jabra.com
User Manual
Jabra XPRESS
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JABRA XPRESS
CONTENTS
1. INTRODUCTION TO JABRA XPRESS ................................................4
1.1 What is Jabra Xpress? ........................................................................................................................... 4
1.2 Who should use Jabra Xpress? .......................................................................................................4
2. JABRA XPRESS MINIMUM PC REQUIREMENTS ..........................5
2.1 IT Administrator minimum PC requirements ........................................................................ 5
2.2 End users minimum PC requirements ......................................................................................5
2.3 What is installed on the IT administrator’s PC.......................................................................5
2.4 What is installed on end users PCs .............................................................................................. 5
3. TYPICAL USER SCENARIOS ................................................................. 6
4. JABRA XPRESS ONLINE TOOL............................................................8
4.1 Start ................................................................................................................................................................. 8
4.2 Select devices ........................................................................................................................................... 9
4.3 Configuration ............................................................................................................................................ 9
4.4 PC software .............................................................................................................................................13
4.5 Summary ..................................................................................................................................................14
4.6 Download.................................................................................................................................................15
5. JABRA DEVICE UPDATER .................................................................. 16
5.1 What is Jabra Device Updater? ................................................................................................... 16
5.2 Install Jabra Device Updater ......................................................................................................... 16
5.3 Firmware update using Jabra Device Updater .................................................................16
5.4 Firmware update secondary devices ......................................................................................17
5.5 Failed firmware update ....................................................................................................................17
5.6 Settings only update ......................................................................................................................... 17
5.7 Jabra Device Updater languages ..............................................................................................17
5.8 Tracking and troubleshooting updates .................................................................................17
5.9 Uninstall Jabra Device Updater ..................................................................................................18
6. JABRA WMI PROVIDER ...................................................................... 19
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6.1 What is the Jabra WMI Provider? ................................................................................................19
6.2 Benefits of using the Jabra WMI Provider .............................................................................19
6.3 Jabra USB device properties .........................................................................................................19
6.4 How to query Jabra USB devices ............................................................................................... 19
6.5 How to query Jabra software .......................................................................................................20
6.6 Uninstall the Jabra WMI provider ..............................................................................................20
7. SUPPORT ................................................................................................. 21
7.1 FAQ ............................................................................................................................................................... 21
7.2 List of supported Jabra devices ..................................................................................................21
7.3 Need more help? ................................................................................................................................. 21
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1. INTRODUCTION TO JABRA XPRESS
1.1 WHAT IS JABRA XPRESS?
Jabra Xpress is a collection of tools that helps IT administrators quickly and easily manage Jabra headsets
throughout an organisation.
Benets of using Jabra Xpress
• UpdateJabradevicermwareforoptimalfunctionality.
• CongureJabradevicesettingsforyourorganisation’sspecicneeds
• InstallyourchoiceofJabraPCSuitecomponents
• Getastatusoverviewofyourorganisation’sJabradevices
Jabra Xpress Tools
Jabra Xpress consist of three tools:
• Xpress online tool–createanMSIpackageformassdeploymentwithyourchoiceofJabradevicermware,
settings,andsoftwareforyourorganizationsneeds.
• Jabra Device Updater–awindowsapplicationinstalledonanenduser’sPCthatgovernsJabradevicecon-
gurations(e.g.rmwareversions,devicesettingsetc).
• Jabra WMI provider–aWMIproviderthatcollectsdetailedinformationofJabradevices(e.g.modelname,
rmwareversionetc).
JabraXpressisbasedonstandardMicrosofttechnologiesandwillseamlesslyintegrateintoyourexistingIT
management infrastructure.
Jabra Xpress Flowchart
1.2 WHO SHOULD USE JABRA XPRESS?
JabraXpressisintendedforusebyanITadministratorresponsibleformaintainingJabradevicesinstalledinan
organization.TheITadministratormustbefamiliarwiththekeytechnologiesusedinJabraXpress,suchasMSI
packagedeployment,MSIdistributiontools,WMIprotocols,andtoolsforqueryingJabradevices.
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2. JABRA XPRESS MINIMUM PC REQUIREMENTS
2.1 IT ADMINISTRATOR MINIMUM PC REQUIREMENTS
• Internetconnection.
• InternetExplorerver.8,MozillaFirefoxver.15,orGoogleChromever21.
• MicrosoftSilverlight5internetbrowserplug-in.
2.2 END USER MINIMUM PC REQUIREMENTS
• WindowsXPSP332bit,Vista32/64bit,Windows732/64bitorWindows832/64bit.WindowsRTnot
supported.
• .NETFramework4Full,or.NETFramework4ClientProfile.
2.3 WHAT IS INSTALLED ON THE IT ADMINISTRATOR’S PC
NoapplicationsareinstalledontheITAdministrator’ssystem.
2.4 WHAT IS INSTALLED ON THE END USER’S PCS
Thesoftwareinstalledonenduser’sPCswilldependonwhatoptionsareselectedwhencreatingtheMSIpack-
age using Jabra Xpress.
AnMSIpackagemaycontainone,ormore,ofthefollowingsoftwareforinstallationontheenduser’sPC:
• JabraDeviceUpdater,includingfirmwareandsettingsforJabradevices(SeeChapter5Jabra Device Updater
formoreinformation).
• JabraPCSuitecomponents(JabraControlCenter,JabraCallManager,softphonedrivers).
• AcustomJabraWMIproviderforJabradevices(onlyifJabraWMIproviderisselected).TheJabraWMI
providerisdeliveredinitsownMSIpackage.(SeeChapter6Jabra WMI Providerformoreinformation).
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3. TYPICAL SCENARIOS
ThetableandowchartbelowexplaintypicalusagescenariosforJabraXpress.
User scenario Scenario description
Action
(owchart)
New Jabra PC Suite
release
AnewJabraPCSuiteisreleased,ornewsubcomponentssuch
assoftphonedrivers,havebeenaddedorupdated.
1 to 5
New rmware released NewrmwareisreleasedforanexistingJabraproduct. 1 to 5
New device plugged in AnewJabraheadsetispluggedintoaUSBportonanend
user’sPC.
TheJabradeviceUpdaterwillchecktheheadset’srmware
versionandcongurationtimestampagainstthevalues
selectedbytheITadmin.Ifversionsdonotmatchthe
rmwareand/ordevicesettingswillbeupdated.
5
New employee setup AnewemployeeworkspaceissetupwithaPCandaJabra
headset.
ThecorporateITadministrationtoolwillinstalltheMSI
packageonthenewPC,whentheuserlogsin.
4 to 5
Headset replaced with
same or similar model
Abrokenheadsetisreplacedwithanewheadsetwithfactory
default settings.
TheJabradeviceUpdaterwillchecktheheadset’srmware
versionandcongurationtimestampagainstthevalues
selectedbytheITadmin.Ifversionsdonotmatchthe
rmwareand/ordevicesettingswillbeupdated.
5
Headset replaced with a
new model
Anewheadsetmodelisrolledoutintheorganization.
TheITadministratorneedstocreateorupdateanexistingan
MSIpackagethatincludesthenewheadsetmodel.
2 to 5
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End user PC replaced AnemployeegetsanewcompanyPCwithnoJabraSW
installed.TheexistingJabraheadsetisreused.
ThecorporateITadministrationtoolwillinstallthemass
deploymentMSIpackageonthenewPCwhentheuserlogs
in.
5
New corporate settings
policy
An IT administrator changes one or more settings for a Jabra
headsetintheorganization.
TheITadministratorneedstocreateorupdateanexistingan
MSIpackagewiththenewdevicesettings.
2 to 5
Deploy rmware update
again
Anenduserhaspermanentlyrejectedarmwareupdatefora
device,andthedevicemustbermwareupdated.
TheITadministratorneedstodeploytheMSIleagaintoend
user’sPCs.
3 to 5
Device install base status Itadministratorwantstogetanoverviewofinstalleddevices
andrmwareversionsintheorganization.
TheITadministratorselectstheWMIproviderintheJabra
Xpress online tool. The MSI package containing the Jabra WMI
providerisdeployedandinstalledonenduserPC’s.TheIT
administrator is running the query script from his deployment
systemandtheinstalledWMIproviderreportsbacktoIT
adminfromenduserPC’s.
6 to 7
1. Mail Notication.Wheneverthereisanewproductrelease,rmwareupdateand/orPCcomponent
addedtotheJabraXpressonlinetool,theITadministratorisnotiedbyemail.
2. Congure MSI package.UsingtheJabraXpressonlinetool,anITadministratorcancreateanMSIpackage
formassdeploymentwithJabradevicermware,settings,andsoftwarefortheirorganization’sneeds.An
existingMSIpackagecanalsobeuploadedtotheJabraXpressonlinetoolandchanged.Optionally,aJabra
WMIprovidercanbepackagedinitsownMSIpackage.
3. Download MSI package.ThenalMSIleisdownloadedtotheITadministrator’sPC.
4. Deploy MSI package.TheMSIleismovedtothecorporateMSIroll-outsystem(e.g.MSSCCM)and
installedonenduser’sPCsintheorganization.
5. Update Jabra Device Firmware and/or Settings.TheMSIlewillinstallselectedJabraPCSuite
components(softphonedrivers,JabraControlCenter,etc.),andwillinstallandrunanapplicationcalled
JabraDeviceUpdater(ifselected)thatupdatesrmwareandsettingsinallmatchingJabradevices.
DependingonhowtheJabraDeviceUpdateriscongureditmayresideonthePCandcontinuouslycheck
thatJabradevicermwareandsettingsareinsyncwithcorporatepolicies.
6. Run WMI Query.AnITadministratorcangetanoverviewofinstalledJabradevicesandtheirrmware
versionandcongurationIDbyexecutingaWMIqueryfromthecentralmanagementtool.
7. WMI response. The WMI query response from each client PC is assembled into a combined report in the
management tool.
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4. JABRA XPRESS ONLINE TOOL
TheJabraXpressonlinetoolisdividedinto6step-by-stepsectionsthatguideanITadministratorthroughthe
congurationandcreationofanMSIpackage.
• Start
• Select Devices
• Conguration
• PC Software
• Summary
• Download
4.1 START
Start Managing your Jabra Devices
Select‘NEW’tocreateanewMSIpackage.
Modify a Previous Conguration
Select‘UPLOAD’touploadapreviousMSIpackageandeditanyofthecongurationstocreateanewMSI
package.
Monitor your Jabra Devices
Select‘DOWNLOAD’todownloadtheJabraWMIprovider.WiththeJabraWMIprovideritispossibletoget
detailedinformationandanoverviewofyourJabradevices.Theenduserlicenseagreementmustbereadand
acceptedtodownloadtheJabraWMIprovider.SeeChapter6Jabra WMI Provider for more detailed information.
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4.2 SELECT DEVICES
SelectwhichJabradevicestofirmwareand/orsettingsupdatefromthelistofsupportedJabradevices.Multiple
devicescanbeselected.
Selecteddevicesarelistedinthe“Devicestobemanaged”list.Hoveringoverthedeviceslistedwilldisplaythe
deviceforquickidentication.
4.3 CONFIGURATION
WhenanMSIpackagecontainingfirmwareand/orsettingsisdeployed,JabraDeviceUpdaterisinstalledon
theenduser’sPC.JabraDeviceUpdaterupdatesJabraDevicestothefirmwareversionsandsettingsselectedin
theMSIpackage.WheneveraselectedJabradeviceisconnectedtotheenduser’sPC,JabraDeviceUpdaterwill
check for update eligibility.
Afirmwareorsettingsupdatecanonlystartwhenallpreconditionsaremet.Preconditionsmayvaryfromdevice
todevice,andwillincludeoneormoreofthefollowing:
•ThecomputermustbeconnectedtoACpower(onlyrelevantforlaptopPCs).
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•OnlyoneJabradevicemustbeconnectedtotheenduserPC.
•TherearenoactivecallsontheJabradevice.
•TheJabraheadsetisdocked(onlyrelevantfordeviceswithadockableheadset).
Jabra Device Updater Options
JabraDeviceUpdatercanbeconfiguredtodeterminethelevelofinteractiontheenduserhaswithJabraDevice
Updaterwhenthefirmwareupdatestarts.
Allow user to postpone device updates
Theendusercanpostponethefirmwareupdateby15minutes,1houror4hours.Afterthepostponeperiodhas
ended,theenduserwillbepromptedtoacceptthefirmwareupdateorpostponeagain,uptoatotalof10hours.
Allow user to reject device updates
Theendusercanselect‘Donotremindmeagain’topermanentlyrejectthefirmwareupdate.Eachdevice
selectedforfirmwareupdatemustbeindividuallyrejectedbytheuser.
Start device updates automatically
WhenJabraDeviceUpdaterisdisplayeditwillasktheenduserforpermissiontostartthefirmwareupdate.Ifthe
enduserdoesnotrespondwithin5minutestheupdatewillstartautomatically.
Note:WhenusingWindows8,theJabraDeviceUpdaterwillonlydisplayinDesktopMode.
Do not update devices in this time interval
PreventJabraDevicesfrombeingupdatedduringaspecifictimeinterval(e.g.workinghours)byselectinga
‘From’and‘To’timeinterval.Thetimeisbaseduponthelocaltimeontheenduser’sPC.
Note:Iftheselected‘From’and‘to’timeissettothesamehour,noupdaterestrictionwillbeapplied.
Custom notification (optional)
Writeanoptionalcustommessagethatwillbeaddedtothedefaultnotificationdisplayedtotheenduserwhen
JabraDeviceUpdaterstarts.
Custom error notification (optional)
Writeanoptionalcustommessagethatwillbeaddedtothedefaultnotificationdisplayedtotheenduserifan
errorhasstoppedJabraDeviceUpdater.
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Selected Devices
ThisisalistofalldevicesselectedtobeupdatedbyJabraDeviceUpdater.
Firmware version
Bydefaulteachselecteddeviceissetto‘Leaveunchanged’.TheselectedJabradeviceswillkeeptheircurrent
firmwareversions,andnofirmwareupdatewillbeinitiated.Afirmwareversioncanbeselectedusingthedrop
downlist.Firmwareversionsarerankedwiththelatestfirmwareversionfirstinthelist.
Selecting‘ManagedbyJabra’willnotifyenduser’swhennewfirmwareispublishedonJabra.comfortheirJabra
device.JabraDeviceUpdaterwillcheckforupdatesonJabra.comonceevery2weeks.Theenduser’sPCmust
haveInternetaccess.
Note: JabraDevicesettingsconfigurationisnotsupportedwhenselecting‘ManagedbyJabra’
Downgrade devices that have newer firmware
Optionallyitispossibletodowngradeadevicetoanolderversionoffirmwarebyfirstselectingthedesired
firmwareinthedrop-downlist,andthenselecting‘Downgradedevicesthathavenewerfirmware’.Forsome
devicesafirmwaredowngradeisnotoffered.
Language pack and display language
Thelanguagepackanddisplaylanguageconfigurationissupportedfordevicesthathaveabasestationdisplay
(e.g.JabraPRO9460).Preferredenduserdisplaylanguagecanbeselectedbyfirstselectingrelevantlanguage
pack,andthenselectingdisplaylanguage.
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Settings
SomeJabradevicesofferconfigurablesettingsthatdefinethedevice’sbehavior(e.g.Audioprotectionlevel,
Wirelessrange,Targetsoftphoneforoutgoingcallsetc).Bydefaultdevicesettingsaresetto‘Leaveunchanged’.
Note: Devicesettingsmightchangedependingonthefirmwareversionselected.
TheavailablesettingsforeachselectedJabradevicearelistedinthetableinJabraXpressonlinetool.Asetting’s
defaultvalueisindicatedby*.Ifafirmwareversionhasnotbeenselected(leaveunchanged),eachsupported
firmwareversionwillbedisplayedinthesettingstable.
Select‘SetAlltoDefaultValues’toresetthedevicesettingstothedefaultfactorysettings.
Select‘SetAlltoLeaveUnchanged’tokeepallsettingscurrentlyappliedintheenduser’sdevice.
Device Protection
Select‘Protectadvancedsettingswithapassword’topasswordprotectthesettings(forJabradevicessupporting
DeviceProtection).Avalidpasswordmustbechosen,andcanbeanycombinationofletters,numbers,andupper
andlowercasecharacters.Settingsthatsupportpasswordprotectionwillbeindicatedbya in the column.
Settingsthatnotsupportpasswordprotectionwillnotshowthe column.
ProtecteddevicesettingscanonlybemodifiedbyenteringthepasswordwhenpromptedinJabraControl
Center,andcannotbemodifiedmanuallyonthedevicesitself.
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4.4 PC SOFTWARE
SelectwhichJabraPCsoftwareandsoftwaresettingstoinstallontheenduserPC.
Select Jabra PC Suite Components
SelectwhichJabraPCSuitecomponentstoinstallontheenduser’sPC.Eachcomponentcanbeindividually
installed,andwillrunindependentoftheothercomponents.
TheJabraPCSuitecomponentsavailabletoincludeintheMSIpackageare:
•JabraControlCenter:acomponentthatallowsenduserstoconguretheirJabradevicesettings.
•JabraCallManager:acomponentthatalowstheendusertomanagecallsviaaPCinterface.
Note:Regardlessofwhichcomponentsareselected,theentireJabraPCSuitecurrentlyinstalledontheend
user’sPCwillberemoved,andreplacedwithonlytheselectedcomponents.
Configure PC Software Settings
Refer to the Jabra Xpress Online tool help for more information about configuration options.
Select Jabra Integration for Softphones
Selectthesoftphonedriverstobedeployed.SoftphonedriversenablefullcallfunctionalitywithJabraPCSuite.
Foralistofallsupportedsoftphonesvisitwww.jabra.com/pcsuite.
Note:TheIBMLotusSametimecallcontrolintegrationrequiresamanualinstallationofaJavaplug-inintheIBM
LotusSametimeclient,aftertheMSIpackagehasbeeninstalledonenduser’sPCs.PleaserefertotheIBMLotus
SametimeinstallationguideontheJabraPCSuitesupportpageonwww.jabra.com/pcsuite.
Additionally,CiscoIPCommunicatorrequirestheCiscoIPCommunicatorsoftphoneinstalledontheenduser’s
PC before the Jabra MSI package is installed.
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4.5 SUMMARY
AftertheMSIpackagehasbeencongured,asummaryreportwillbegenerated.Thesummaryreportprovides
anoverviewofselectedJabradevicesandtheirrelevantrmwareversionsandsettings,selectedPCsoftware
componentsandsoftwaresettings.ThesummarycanbesavedinHTMLformat.
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4.6 DOWNLOAD
Download MSI package
TodownloadtheMSIpackagetheenduserlicenseagreementmustrstbereadandacceptedbyselecting‘I
havereadandaccepttheenduserlicenseagreement’.ItisnotpossibletodownloadtheMSIpackageuntilthe
end user license agreement has been accepted.
Therearetwooptionsfordownload:
•MSIpackageforWindows32-bit.
•MSIpackageforWindows64-bit.
DownloadtherelevantMSIpackage(orboth,ifrequired).
Deployment Instructions
Install MSI package
msiexec.exe/ipackage.msi
WhenanMSIpackageisinstalledonanenduser’sPCthatalreadyhasanMSIpackageinstalled,theexisting
JabraDeviceUpdaterandJabraPCSuitecomponentswillbeuninstalled,andreplacedwiththesoftware
selectedinthenewMSIpackage.
Note:Theenduser’sPCmustberestartedbeforetheinstalledsoftwarewillrun.
Uninstall MSI package
msiexec.exe/xpackage.msi
Afteruninstallationtheenduser’sPCisleftwithazerofootprint.ChangesmadetoattachedJabradevicesare
preserved.
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5. JABRA DEVICE UPDATER
5.1 WHAT IS JABRA DEVICE UPDATER?
JabraDeviceUpdaterisabackgroundapplicationthatmonitorsJabradevicesconnectedtotheenduser’sPC.It
alsohandlesthedevicefirmwareandsettingsupdatesselectedbytheITadministrator.
5.2 INSTALL JABRA DEVICE UPDATER
JabraDeviceUpdaterisautomaticallyinstalledonenduser’sPCswhenanMSIpackageisdeployedthathasa
Jabradeviceselectedforfirmwareand/orsettingsupdate.JabraDeviceUpdaterdoesnotrequireadministrator
rightsonenduser’sPCstorun.
Note:AfterdeploymentoftheMSIpackagecontainingtheJabraDeviceUpdater,theenduser’sPCmustbe
restartedbeforeJabraDeviceUpdaterwillrun.
5.3 FIRMWARE UPDATE USING JABRA DEVICE UPDATER
EachtimeaselectedJabradeviceisconnectedtotheenduser’sPC,JabraDeviceUpdaterwillcheckthedevice
forupdateeligibility.Ifthedevicehasdierentrmwareand/orsettingsthanselectedintheMSIpackage,Jabra
DeviceUpdaterwillinitiatethedeviceupdate.
Intheeventofarmwareupdate,theenduserwillreceivenoticationfromJabraDeviceUpdaterthatthe
rmwareupdatewillbegin.Allrmwareand/orsettingslesusedbyJabraDeviceUpdaterarestoredlocallyon
eachenduser’sPCs.
DependingontheJabraDeviceUpdateroptionsselectedinJabraXpresswhencreatingtheMSIpackage,the
enduserwillhavevaryinginteractionwithJabraDeviceUpdater(seeChapter3.3.3Jabra Device Updater
Options formoreinformation).
Armwareupdatecanonlystartwhenallpreconditionsaremet.Preconditionsmayvaryfromdevicetodevice,
andwillincludeoneormoreofthefollowing:
•ThecomputermustbeconnectedtoACpower(onlyrelevantforlaptopPCs).
•TherecanonlybeoneJabradeviceconnectedtotheenduserPC.
•TheremustbenoactivecallsontheJabradevice.
•TheJabraheadsetmustbedocked(onlyrelevantfordeviceswithadockableheadset).
Note:NotallJabradevicesaresupportedforarmwareupdate.Forafulllistofsupporteddevicesreferto
jabraxpress.jabra.com,orthelistofsupporteddevicesinJabraXpress.
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5.4 FIRMWARE UPDATE SECONDARY DEVICES
SomeJabradevicessupportmultipleheadsetspairedwiththesamebase.Thisfeatureisusedforconferencing.
WhenJabraDeviceUpdaterinitiatesafirmwareupdateforthebaseandtheheadset,onlythecurrentlydocked
headsetwillbefirmwareupdated.Secondaryheadsetswillbeautomaticallyfirmwareupdatedwhentheyare
dockedaftertheinitialfirmwareupdate.
5.5 FAILED FIRMWARE UPDATE
Intheeventofafailedfirmwareupdate,Jabradevicescanberecovered.Theenduserwillreceiveonscreen
instructionsonhowtorecovertheJabradevice.TheinstructionswillvarydependingontheJabradevice.
Ifthermwareupdatecontinuestofail,arestartoftheenduserPCisrecommendedbeforere-trying.
Note:JabraUCVOICEproducts(150&250)maypermanentlybeunrecoverableifinterruptedduringthe
rmwareupdate.
5.6 SETTINGS ONLY UPDATE
Intheeventofasettingsonlyupdate,enduserinteractionisnotnecessary.AfterthesettingsupdatetheJabra
devicemayrestartautomatically.
Note:settingsupdateswillnotbeginwhenthereisanactivecallonthedevice.
5.7 JABRA DEVICE UPDATER LANGUAGES
JabraDeviceUpdatersupports18languages.Thelanguagedisplayedisdeterminedbythedefaultlanguage
setting(keyboardlayout)inWindowsontheenduser’sPC.IfthecurrentWindowslanguageisnotsupported,the
languagewilldefaulttoEnglish.
The supported languages are:
•Chinese(Simplied)
•Chinese(Traditional)
•Czech
•Danish
•Dutch
•English
•French
•German
•Italian
•Japanese
•Korean
•Norwegian
•Polish
•Portuguese
•Russian
•Spanish
•Swedish
•Turkish
5.8 TRACKING AND TROUBLESHOOTING UPDATES
JabraDeviceUpdaterlogsmajorfirmwareupdateeventstoWindowsApplicationLog,whichcanbeviewed
usingWindowsEventViewer.Thelogsourceis“JabraDeviceUpdater”.
Event severity What it means
Information Userrejectedarmwareupdate(i.e.userselects‘donotremindmeagain’)
Information Firmwareupdatewaspostponedbytheuser.
Information Firmwareupdatesuccessfullycompleted.
Information Devicecongurationsuccessfullycompleted.
Warning
Firmwaredowngradewasskippedbecausecurrentrmwareversionisbelow
minimumversionrequiredforrmwareupdate.
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Warning
Firmwaredowngradewasskippedbecausethermwareversionorconguration
ofthetargetdevicedidnotpermitadowngrade.
Warning
Ifadevicesettingisnotsupportedbythetargetdevice’srmwareversion.Thelog
entrywillcontainthenameofthesetting,thedevicenameanddevicermware
version.
Warning
Devicenotconguredbecauseitsrmwareversionisbelowtheminimumsup-
portedrmwareversion
Error JabraDeviceUpdaterfailedtostart.
Error Unhandledexception.
Error Firmwareupdatefailed.
Error Devicecongurationupdatefailed.
Error PCenteredsuspendmodeduringrmwareupdate.
ForinformationonhowtousetheWindowsEventViewer,refertoMicrosofthelppages.
5.9 UNINSTALL JABRA DEVICE UPDATER
TouninstalltheJabraDeviceUpdater(andstopmonitoringJabradevices)useWindowsUninstallaprogramor
Add/removeprogram,andselectJabraXpressforuninstallation.
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6. JABRA WMI PROVIDER
6.1 WHAT IS THE JABRA WMI PROVIDER?
TheJabraWindowsManagementInstrumentation(WMI)providerisanextensiontothecompany’sexisting
assetmanagementtools,providinganoverviewofthecompleteportfolioofJabraUSBdevicesinstalledinthe
ITnetwork.ItcanreportanoverviewofJabraUSBdevicesthatarecurrently,orpreviously,connectedtotheend
user’sPC.
6.2 BENEFITS OF USING THE JABRA WMI PROVIDER
ThereareseveralbenefitsofusingtheJabraWMIprovidertoqueryJabraUSBdevices.
Access more Jabra USB device information
AccessinformationaboutaJabraUSBdevice’sSKU,serialnumber,lastplugged-indate,andconguration
timestamp information.
Option to query previously connected Jabra USB devices
PreviouslyconnectedJabraUSBdevicescanalsobequeriedalongwithcurrentlyconnectedJabraUSBdevices.
WhenaconnectedJabraUSBdeviceisqueriedtheinformationiscached,allowingtheinformationtobequeried
whentheJabraUSBdeviceisnotconnected.
6.3 JABRA USB DEVICE PROPERTIES
The Jabra_USBDeviceclassisaddedtotheWMIrepositoryontheenduser’sPC,andprovidesinformation
aboutJabraUSBdevicesthatarecurrentlyconnectedtotheenduser’sPC,orhavepreviouslybeenconnected.
Jabra_USBDeviceisinstalledinthenamespace“root\Jabra”.
The Jabra_USBDeviceclasshasthefollowingproperties:
Property Data type Description
DeviceId String UniquedeviceID(USBdevicepath)
Name String Devicename
VendorId Integer USBvendorID(GNNetcomVID:0x0B0E)
ProductId Integer USB product ID
Connected Boolean TrueifdeviceisconnectedtothePC,falseifnot
FirmwareVersion String Firmwareversion
SerialNumber String Serialnumber(ifavailable)
SKU String SKUnumber(ifavailable)
CongurationTimestamp Integer Congurationtimestamp(ifavailable)
LastPluggedInDate String
Timeanddatewhendevicewaslastplugged-in(ifavailable)
Format:DD/MM/YYYYHH:MM:SSAM/PM
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ENGLISH
JABRA XPRESS
6.4 HOW TO QUERY JABRA USB DEVICES
ThefollowingWMIcommandsthatcanbeusedtoqueryJabraUSBdevices.
Custom Jabra WMI queries
ConnectedorpreviouslyconnectedJabraUSBdevicescanbequeriedusingtheJabraWMIproviderclass(Jabra_
USBDevice)inthenamepace“root\Jabra”.
What to query How to query
AllJabraUSBdevices(connectedand/or
disconnected)
select*fromJabra_USBDevice
OnlyconnectedJabraUSBdevices select*fromJabra_USBDevicewhereConnected=True
OnlydisconnectedJabraUSBdevices select*fromJabra_USBDevicewhereConnected=False
Standard Windows WMI queries
The standard Win32_USBDevice or Win32_PnPEntitycanbeusedtoqueryconnectedJabraUSBdevices.It
isnotpossibletoquerydisconnectedJabraUSBdevicesusingthestandardWindowsWMI,andtheconnected
JabraUSBdeviceinformationislimited.
What to query How to query
ConnectedJabraUSBdevices
select*fromWin32_USBDevicewhereDeviceIdlike'%VID_0B0E%'
select*fromWin32_PnPEntitywhereDeviceIdlike'%VID_0B0E%'
Note:StandardWindowsWMIqueriesforotherheadsetvendorsarepossible.SimplyexchangetheJabravendor
IDinthequerystringwithyourdesiredvendorID(e.g.PlantronicsvendorID‘%VID_047F%’,Sennheiservendor
ID‘%VID_1395%’).
6.5 HOW TO QUERY JABRA SOFTWARE
JabrasoftwarecanbequeriedusingthestandardWMIclassesinthenamespace“root\cimV2”.
What to query How to query
QueryrunningJabrasoftware select*fromWin32_ProcesswhereCaptionlike'Jabra%'
QueryinstalledJabrasoftware select*fromWin32_ProductwhereCaptionlike'Jabra%'
6.6 UNINSTALL THE JABRA WMI PROVIDER
TouninstalltheJabraWMIProvideruseWindowsUninstallaprogramorAdd/removeprogram,andselectJabra
WMIproviderforuninstallation.
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Jabra XPress User manual

Jabra
Brand
Jabra
Model
XPress
Type
User manual

Jabra XPress is a versatile tool designed to enhance your experience with Jabra devices. With XPress, you can effortlessly update firmware, configure device settings, install preferred Jabra PC Suite components, and gain valuable insights into the status of your Jabra devices across your organization.

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