Call Us for AuthorizationVerify the Attention Message Displays
a. Turn on the TV set.
b. Do you see a picture displaying that your cable service is not authorized?
•If yes, go to step 8.
•If no, see the Troubleshooting section (No Picture) of this guide.
a. After the cable receiver completes the update process, and displays 4 dashes,
FROM YOUR HOME TELEPHONE call 800-699-8151.
b. Follow the correct prompts to complete the authorization.
We will send a signal to the cable box to authorize it to begin providing service. The
authorization process is complete when the picture replaces the unauthorized message
on the TV screen. The process may take up to 20 minutes.
800-699-8151
Attention
Your EXPLORER settop is
NOT AUTHORIZED for use.
78
Set Up the Remote Control
After the cable receiver is authorized and shows the correct time, you are ready
to set up the cable receiver remote control.
a. Install the batteries in the remote control.
b. Press the TV button and then the PWR button on the
remote control.
Did the TV turn off?
•If yes, go to step d.
•If no, use the Digital Remote User Manual that came in
your Cox Universal Welcome Kit to select the correct
manufacturer code to program the TV button. Repeat
step b, if your TV turns off then go to step c.
c. Press the TV button and then the PWR button on the remote control.
Did the TV turn on?
•If yes, go to step d.
•If no, see the Troubleshooting section of this guide.
Note: Some TV’s may not program to the Cox Universal
Remote. You will need to use the TV’s remote
control to turn the TV on.
d. Press the CBL button and then the PWR button on the
remote control.
Did the cable receiver turn on?
•If yes, all steps are complete.
•If no, see the Troubleshooting section of this guide.
Troubleshooting:
No Picture or Sound
1. Verify that the cable receiver and TV are turned on (power lights are
illuminated).
• If a wall switch controls power to the power source, make sure the wall
switch is in the ON position.
• If the cable receiver or TV is connected to a surge protector, make sure
the surge protector is turned on.
• Make sure the power cable is connected securely to the cable receiver
and to the power source.
2. Make sure that all cables are connected properly and securely, and that no
cables are damaged.
3. Use the volume up/down controls on the TV set to make sure the volume is
not down on muted.
4. Press the TV button once on the remote control and make sure the TV is tuned
to the correct channel. In most cases, this is channel 4. If there is still no
picture, try channel 3.
5. If using cables other than those provided in this kit, you may need to change
the video source or input on the TV. Press the TV button once on the remote
control and then press the VIDEO SOURCE (may say INPUT) button to select
another video input souce.
Note: If you are unable to change the video input source with the Cox remote
control, use your TV’s remote control. If necessary, refer to your TV owner’s
manual for instructions on changing the input source. If you still don't see a
picture, call us for assistance.
Troubleshooting continued:
Remote Control Does Not Work
1. Make sure you are pointing the remote control at the cable receiver and not
at the TV.
2. Press the POWER button on the cable receiver or TV front panel instead of the
remote control. If the cable receiver or TV turns on, replace the batteries in the
remote control.
3. Reprogram the remote control according to the instructions in the Digital Remote
User Manual that came in your Cox Universal Welcome Kit.
DVR Makes Humming Noise
This is normal. The DVR includes an internal hard drive and a fan for cooling.
During normal operation, the DVR emits a low humming noise, similar to a
personal computer. The noise varies in volume when the speed of the fan adjusts
to temperature changes around the DVR. The hard drive stays on even when the
DVR is tuned off.
Learn More
Please review the contents of your Cox Universal
Welcome kit for information about the following:
• How to enjoy On Demand
• Setting parental controls
• Connecting DVD players, stereos, and more
• Surfing your favorite channels (and
automatically skipping the rest)
• Recording two programs at once with the Digital
Video Recorder (DVR)
• Pausing live TV with the DVR
• and much more!
9
520-6088 12/08
Visit www.cox.com/support for success tips, tutorials, and additional set up information.
Please refer to the Welcome Handbook for customer service telephone numbers.