DVR Receiver
Digital Receiver
Unpack the Materials
Unpack the package containing the cable receiver and verify that you have
the following items:
If you are missing any items, please call the Cox Customer Care phone number below
before proceeding with these instructions. You also will need the owner’s manual that
came with your TV.
Recommended: Cox recommends that you use a surge protector to supply power to the
cable receiver and protect it from fluctuations in electrical power.
Pick a Location
Keep these considerations in mind when deciding where to place the cable receiver:
• Airflow is important – Allow at least 2 inches of space on the top and sides of the
cable receiver. Do not block any of the slots or openings.
• If you have the Digital Video Recorder (DVR), do not place the DVR near an
external heat source or on top of other electronic equipment that could raise the
temperature around the DVR.
• Place the receiver near the power outlet and TV set to accommodate cabling.
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Connect the Coax Cable
Connect the Power Cable
• Connect one end of the coax cable to the CABLE IN port on the back of the
cable receiver. Connect the other end of the cable to the cable wall outlet.
Turn the connector clockwise on each end to obtain a secure connection.
Note: The position of the ports on the
back of your cable receiver may
vary slightly from the illustration.
a. Plug one end of the power cable into the back of the cable receiver and the
other end into a wall outlet or surge protector.
b. Plug the TV into a power source.
3
5
Complete these steps to connect your Cox cable receiver to your standard-definition (SD) TV. If you want to connect the cable receiver to other devices, such as a DVD player, refer to the instructions that came with
those devices or to the Cox Digital Cable User Manual that came in your Cox Universal Welcome Kit.
Basic Setup of a Cable Receiver or DVR
Do not plug the cable receiver power cable into the power source until you have
completed all connections between the cable receiver and all other equipment.
Remote control batteries (2)
Remote control
(style may vary)
Cox Universal
Welcome Kit
Digital receiver
DVR cable receiver
or
Power cable
Coaxial cable
Do not plug the cable receiver power cable into the power source until you have
completed all connections between the cable receiver and all other equipment.
Connect the Coax Cable to the HDTV
4
Do not plug the cable receiver power cable into the power source until you have
completed all connections between the cable receiver and all other equipment.
• Connect one end of the coax cable to the CABLE OUT port on the back of the
cable receiver. Connect the other end of the cable to the coax connection
HDTV. Turn the connector clockwise on each end to obtain a secure
connection.
Wait for the Cable Receiver to Update
• The cable receiver begins updating services as soon as you plug it into the
power source. Do not turn on power at this time.
• This process typically takes 5 to 10 minutes, but could take up to 30 minutes
in some cases. During this time, you will see various characters appear in the
window on the cable receiver’s front panel. Do not turn on the power at this
time.
• When 4 dashes appear on the cable receiver’s front panel, the loading
process is complete.
• Do not proceed to step 7 until this process is complete. If it is not complete
within 30 minutes, please call Cox Customer Care at the phone number
below.
• Press POWER ON button.
• Did the cable receiver power light turn on?
•If yes, go to step 7.
•If no, wait approximately 5 minutes. If the power light is not on, press the
POWER button on the cable receiver’s front panel to turn on the cable
receiver manually, and then go to step 7.
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520-6088 12/08
Visit www.cox.com/support for success tips, tutorials, and additional set up information.
Please refer to the Welcome Handbook for customer service telephone numbers.
continued on reverse side...
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Call Us for AuthorizationVerify the Attention Message Displays
a. Turn on the TV set.
b. Do you see a picture displaying that your cable service is not authorized?
•If yes, go to step 8.
•If no, see the Troubleshooting section (No Picture) of this guide.
a. After the cable receiver completes the update process, and displays 4 dashes,
FROM YOUR HOME TELEPHONE call 800-699-8151.
b. Follow the correct prompts to complete the authorization.
We will send a signal to the cable box to authorize it to begin providing service. The
authorization process is complete when the picture replaces the unauthorized message
on the TV screen. The process may take up to 20 minutes.
800-699-8151
Attention
Your EXPLORER settop is
NOT AUTHORIZED for use.
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Set Up the Remote Control
After the cable receiver is authorized and shows the correct time, you are ready
to set up the cable receiver remote control.
a. Install the batteries in the remote control.
b. Press the TV button and then the PWR button on the
remote control.
Did the TV turn off?
•If yes, go to step d.
•If no, use the Digital Remote User Manual that came in
your Cox Universal Welcome Kit to select the correct
manufacturer code to program the TV button. Repeat
step b, if your TV turns off then go to step c.
c. Press the TV button and then the PWR button on the remote control.
Did the TV turn on?
•If yes, go to step d.
•If no, see the Troubleshooting section of this guide.
Note: Some TV’s may not program to the Cox Universal
Remote. You will need to use the TV’s remote
control to turn the TV on.
d. Press the CBL button and then the PWR button on the
remote control.
Did the cable receiver turn on?
•If yes, all steps are complete.
•If no, see the Troubleshooting section of this guide.
Troubleshooting:
No Picture or Sound
1. Verify that the cable receiver and TV are turned on (power lights are
illuminated).
• If a wall switch controls power to the power source, make sure the wall
switch is in the ON position.
• If the cable receiver or TV is connected to a surge protector, make sure
the surge protector is turned on.
• Make sure the power cable is connected securely to the cable receiver
and to the power source.
2. Make sure that all cables are connected properly and securely, and that no
cables are damaged.
3. Use the volume up/down controls on the TV set to make sure the volume is
not down on muted.
4. Press the TV button once on the remote control and make sure the TV is tuned
to the correct channel. In most cases, this is channel 4. If there is still no
picture, try channel 3.
5. If using cables other than those provided in this kit, you may need to change
the video source or input on the TV. Press the TV button once on the remote
control and then press the VIDEO SOURCE (may say INPUT) button to select
another video input souce.
Note: If you are unable to change the video input source with the Cox remote
control, use your TV’s remote control. If necessary, refer to your TV owner’s
manual for instructions on changing the input source. If you still don't see a
picture, call us for assistance.
Troubleshooting continued:
Remote Control Does Not Work
1. Make sure you are pointing the remote control at the cable receiver and not
at the TV.
2. Press the POWER button on the cable receiver or TV front panel instead of the
remote control. If the cable receiver or TV turns on, replace the batteries in the
remote control.
3. Reprogram the remote control according to the instructions in the Digital Remote
User Manual that came in your Cox Universal Welcome Kit.
DVR Makes Humming Noise
This is normal. The DVR includes an internal hard drive and a fan for cooling.
During normal operation, the DVR emits a low humming noise, similar to a
personal computer. The noise varies in volume when the speed of the fan adjusts
to temperature changes around the DVR. The hard drive stays on even when the
DVR is tuned off.
Learn More
Please review the contents of your Cox Universal
Welcome kit for information about the following:
• How to enjoy On Demand
• Setting parental controls
• Connecting DVD players, stereos, and more
• Surfing your favorite channels (and
automatically skipping the rest)
• Recording two programs at once with the Digital
Video Recorder (DVR)
• Pausing live TV with the DVR
• and much more!
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520-6088 12/08
Visit www.cox.com/support for success tips, tutorials, and additional set up information.
Please refer to the Welcome Handbook for customer service telephone numbers.
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