Crestron DGE-100 User guide

DGE-100/DM-DGE-200-C

Digital Graphics Engines

Supplemental Guide

Crestron Electronics, Inc.

Original Instructions

The U.S. English version of this document is the original instructions.

All other languages are a translation of the original instructions.

Crestron product development software is licensed to Crestron dealers and Crestron Service Providers (CSPs) under a

limited non-exclusive, non-transferable Software Development Tools License Agreement. Crestron product operating system

software is licensed to Crestron dealers, CSPs, and end-users under a separate End-User License Agreement. Both of these

Agreements can be found on the Crestron website at www.crestron.com/legal/software_license_agreement.

The warranty for Crestron products can be found at www.crestron.com/legal/sales-terms-conditions-warranties.

The specific patents that cover Crestron products are listed at www.crestron.com/legal/patents.

Certain Crestron products contain open source software. For specific information, visit

www.crestron.com/legal/open-source-software.

Crestron, the Crestron logo, Crestron AirBoard, Crestron Pyng, Crestron Toolbox, Crestron XiO Cloud, DigitalMedia, DM,

PinPoint, and Smart Graphics are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United

States and/or other countries. HDMI and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in

the United States and/or other countries. Active Directory is a trademark or a registered trademark of Microsoft

Corporation in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be

used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any

proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography.

This document was written by the Technical Publications department at Crestron.

Supplemental Guide – DOC. 7696C Contents • i

Contents

Introduction ................................................................................................................................... 1

Product Features ......................................................................................................................... 2

Access the Setup Screens .......................................................................................................... 4

Configure the Device .................................................................................................................. 5

Ethernet Setup ........................................................................................................................................... 5

IP Table Setup ............................................................................................................................................. 7

Audio Setup ............................................................................................................................................... 10

Standby Timeout ....................................................................................................................................... 11

Diagnostics ................................................................................................................................................ 12

Touch Test ........................................................................................................................................... 13

LAN Test .............................................................................................................................................. 13

Test Patterns ..................................................................................................................................... 14

HDMI Preview (DGE-100 Only) ...................................................................................................... 15

Video Preview (DM-DGE-200-C Only) ......................................................................................... 16

RTSP Test ............................................................................................................................................ 17

About .......................................................................................................................................................... 18

Configuration via Web Interface ............................................................................................ 19

Status ........................................................................................................................................................ 20

General ............................................................................................................................................... 20

Network ............................................................................................................................................... 21

Control System Connections .......................................................................................................... 22

HDMI Input ................................................................................................................................................ 23

General Settings ................................................................................................................................ 23

EDID ..................................................................................................................................................... 24

Input Signal......................................................................................................................................... 25

DM In (DM-DGE-200-C Only) ............................................................................................................... 25

EDID (DM) .......................................................................................................................................... 26

Input Signal (DM) .............................................................................................................................. 27

HDMI Output ............................................................................................................................................ 27

HDMI Output Setting ....................................................................................................................... 28

Connected Display ............................................................................................................................ 28

Output Signal ..................................................................................................................................... 29

Network...................................................................................................................................................... 29

Network Setting ................................................................................................................................ 29

802.1x Configuration ........................................................................................................................ 31

Device ......................................................................................................................................................... 34

Display ................................................................................................................................................. 35

Device Management ......................................................................................................................... 36

Auto Update ....................................................................................................................................... 39

Control System ................................................................................................................................. 40

Configure Date/Time ....................................................................................................................... 41

ii • Contents Supplemental Guide – DOC. 7696C

Authentication Management ......................................................................................................... 42

Connect to Crestron XiO Cloud Service ............................................................................... 50

Claim a Single Device ............................................................................................................................. 50

Claim Multiple Devices ............................................................................................................................ 51

Supplemental Guide – DOC. 7696C DGE-100/DM-DGE-200-C: Digital Graphics Engines • 1

DGE-100/DM-DGE-200-C: Digital

Graphics Engines

Introduction

The Crestron® DGE-100 and DM-DGE-200-C are high-performance digital graphics

engines for the Crestron TSD-2220 and third party touch screen displays. The DGE-100

and DM-DGE-200-C feature Smart Graphics® technology that may be used to create a

custom graphical environment for controlling audio, video, lighting, shades, HVAC,

security, and other amenities, or used for functions with dual-window video display,

annotation, audio feedback, and web browsing.

NOTE: The DGE-100 and DM-DGE-200-C are functionally similar. For simplicity within

this guide, the term "DGE" is used except where noted.

For more information on the DGE-100 and DM-DGE-200-C, refer to the

DGE-100/DM-DGE-200-C Quick Start (Doc. 7695) at www.crestron.com/manuals

.

NOTE: The PinPoint™ UX software functionality has been removed from the

DM-DGE-200-C as of firmware version 1.3781.000

xxx

. Prior to upgrading to the latest

firmware, the device must be taken out of PinPoint UX mode. If the firmware is

upgraded while the device is in PinPoint UX mode, the device must be restored or the

firmware must be downgraded to disable PinPoint UX mode.

2 • DGE-100/DM-DGE-200-C: Digital Graphics Engines Supplemental Guide – DOC. 7696C

Product Features

Refer to the following chart to determine the product features that are available on the

DGE-100 and DM-DGE-200-C digital graphics engines.

DGE-100/DM-DGE-200-C Feature Chart

FEATURE CLASS FEATURE DGE-100 DM-DGE-200-C

General

Size Varies by display

Varies by display

Screen resolution Varies by display Varies by display

HDMI® input 1920 x 1080 max 1920 x 1080 max

DigitalMedia™ input N/A Up to 4K@30Hz 4:4:4

HDMI output 1920 x 1200@60Hz max

1920 x 1080@60Hz

3840 x 2160@30Hz

RS-232

Yes

IR

Yes

CEC

Yes

Audio out LPCM, up to 8 channel LPCM, up to 8 channel

HDCP

HDMI input HDCP 1.4 HDCP 1.4

DigitalMedia Input N/A HDCP 2.2

HDMI output HDCP 1.4 HDCP 2.2

Security

AES-128/TLS security

Yes/TLS 1.2

802.1x

Yes

Active Directory® software

authentication

Yes

Crestron AirBoard™

Whiteboard Capture

System

Supported as a video

source

Yes,

selectable as a source

within Smart Graphics®

video window object

Yes as of 1/2019 FW

release,

selectable as a

source within

Smart Graphics video

window object

Supported User

Interfaces

PinPoint UX No

No, depreciated as of

1/2019 FW release.

Use

AM-300 instead.

Custom Smart Graphics

project

Yes

Crestron Pyng® OS native

project

No No

Crestron Pyng OS Smart

Graphics project

Yes

Firmware Auto Update

Supported?

Yes as of 1/2019 FW

release

, disabled by

default

Yes as of 1/2019 FW

release

, disabled by

default

Crestron Virtual

Control (VC-4)

Supported?

Yes as of 1/2019 FW

release

Yes as of 1/2019 FW

release

RSTP

Default State

Enabled (Disabled will

become the default state

in a future release.)

Enabled (Disabled will

become the default state

in a future release.)

(Continued on following page)

Supplemental Guide – DOC. 7696C DGE-100/DM-DGE-200-C: Digital Graphics Engines • 3

DGE-100/DM-DGE-200-C Feature Chart (continued)

FEATURE CLASS FEATURE DGE-100 DM-DGE-200-C

Crestron XiO Cloud™

Service

Crestron XiO Cloud

support

Yes as of 1/2019 FW

release

Yes as of 1/2019 FW

release

Firmware updates

Yes as of 1/2019 FW

release

Yes as of 1/2019 FW

release

Network settings

Yes as of 1/2019 FW

release

Yes as of 1/2019 FW

release

4 • DGE-100/DM-DGE-200-C: Digital Graphics Engines Supplemental Guide – DOC. 7696C

Access the Setup Screens

The setup screens enable basic configuration prior to regular operation of the DGE.

To access the setup screens during regular operation:

• Place five fingers on a connected TSD-2220 and hold for 15 seconds.

• Press the SETUP button on the device bottom panel.

NOTE: The DGE also provides a web configuration interface that may be used to view

and configure various DGE settings. For more information, refer to "Configuration via

Web Interface," starting on page

19.

The Setup screen is displayed (DM-DGE-200-C shown).

DM-DGE-200-C Setup Screen

The Setup screen provides buttons for Ethernet setup, IP table setup, audio setup,

standby timeouts, and diagnostics. There is also a button to toggle system messages on

or off and an

About button that provides information about the DGE.

Tap the Save & Exit button to save all settings, to exit the setup screens, and to return

to the main project.

The functions of each button are detailed in the following pages of this guide.

Supplemental Guide – DOC. 7696C DGE-100/DM-DGE-200-C: Digital Graphics Engines • 5

Configure the Device

Refer to the following sections for information about each DGE setup screen.

Ethernet Setup

Tap Ethernet Setup on the Setup screen to display the Ethernet Setup screen.

Ethernet Setup Screen

Use the Ethernet Setup screen to view the DGE MAC and IP addresses, subnet mask

address, default router address, primary and secondary DNS addresses, hostname, and

domain. A

Link indicator is provided to indicate the status of the Ethernet connection.

(Green indicates that the Ethernet connection is active.)

The following buttons are provided for configuring Ethernet settings:

• Tap On or Off under DHCP Enabled to turn DHCP (dynamic host configuration

protocol) on or off.

NOTE: DHCP is enabled on the DGE by default.

• If DHCP is turned off, tap Set Static IP Address Settings to enter static IP

addresses manually.

• Tap Set Hostname to enter a new DGE hostname using an on-screen keyboard.

• Tap Apply Changes to apply any new Ethernet settings to the DGE and to stay in

setup mode.

• Tap Reboot to exit setup mode and reboot the DGE.

6 • DGE-100/DM-DGE-200-C: Digital Graphics Engines Supplemental Guide – DOC. 7696C

To change a static IP address, tap Off under DHCP Enabled. Then, tap Set Static IP

Address Settings to display the Ethernet Setup - Static IPs screen.

Ethernet Setup - Static IPs Screen

To edit the static IP address, static subnet mask, static default router, preferred DNS, or

alternate preferred DNS, tap the text field underneath the setting name.

The on-screen numeric keypad is displayed for the chosen setting.

Edit IP Address On-Screen Keypad

Supplemental Guide – DOC. 7696C DGE-100/DM-DGE-200-C: Digital Graphics Engines • 7

• Use the keypad to make a new entry.

• Tap the x button in the text field to clear any previous entry.

• Tap the delete button

to delete the last digit.

• Tap Save to save a new entry or tap the back arrow button

to discard any

changes. The display returns to the

Ethernet Setup - Static IPs screen.

After new settings have been saved, tap Apply Changes on the Ethernet Setup - Static

IPs screen to apply the new settings and stay in setup mode. Tap Reboot to exit setup

mode and reboot the DGE.

Tap the back arrow button

to return to the Ethernet Setup screen.

Tap the back arrow button

on the Ethernet Setup screen to return to the Setup

screen.

IP Table Setup

Tap IP Table Setup on the Setup screen to display the Ethernet Setup - IP Table screen.

Ethernet Setup - IP Table Screen

Use the Ethernet Setup - IP Table screen to view and edit the IP table settings for

connecting the DGE to a control system. The

Ethernet Setup - IP Table screen also

provides an

Online indicator for each IP table entry. (Green indicates that the control

system is online.)

To add or edit an entry, tap Add/Edit next to the corresponding entry. The Ethernet

Setup - Edit IP Table Entry screen is displayed.

8 • DGE-100/DM-DGE-200-C: Digital Graphics Engines Supplemental Guide – DOC. 7696C

Ethernet Setup - Edit IP Table Entry Screen

Tap the CIP ID text field to display the on-screen hex keypad.

Edit CIP IP On-Screen Hex Keypad

• Use the keypad to make the new entry.

• Tap the x button in the text field to clear any previous entry.

• Tap the delete button

to delete the last digit.

• Tap Save to save a new entry or tap the back arrow button

to discard any

changes. The display returns to the

Ethernet Setup - Edit IP Table Entry screen.

On the Ethernet Setup - Edit IP Table Entry screen, tap the IP Address / Hostname text

field

to display an on-screen keyboard.

Supplemental Guide – DOC. 7696C DGE-100/DM-DGE-200-C: Digital Graphics Engines • 9

Edit IP/Host On-Screen Keyboard

• Use the keypad to make the new entry.

• Tap the x button in the text field to clear any previous entry.

• Tap the delete button

to delete the last character.

• Tap Save to save a new entry or tap the back arrow button

to discard any

changes. The display returns to the

Ethernet Setup - Edit IP Table Entry screen.

On the Ethernet Setup - Edit IP Table Entry screen, tap Save Entry to save the current

entry or

Delete Entry to clear the entry.

Tap the back arrow button

to return to the Ethernet Setup - IP Table screen.

Tap the back arrow button

on the Ethernet Setup - IP Table screen to return to

the Setup

screen.

10 • DGE-100/DM-DGE-200-C: Digital Graphics Engines Supplemental Guide – DOC. 7696C

Audio Setup

Tap Audio Setup on the Setup screen to display the Audio Setup screen.

Audio Setup Screen

Use the Audio Setup screen to control the master volume, media volume, and beep

volume settings for the DGE.

NOTE: The Media Volume controls adjust the H.264 streaming media level in relation to

the Master Volume controls.

• Master Volume

- Tap the up and down arrow buttons to raise or lower the DGE master volume

incrementally from 0 to 100%.

- Tap Mute On or Mute Off to mute or unmute the DGE master volume.

- Tap Play Test to play a test recording at the current volume level.

• Media Volume

- Tap the up and down arrow buttons to raise or lower the DGE media volume

incrementally from 0 to 100%.

- Tap Mute On or Mute Off to mute or unmute the DGE media volume.

• Beep Volume

- Tap the up and down arrow buttons to raise or lower the DGE beep volume

incrementally from 0 to 100%.

- Tap Beep On or Beep Off to turn the DGE beep volume on or off.

Tap the back arrow button

to return to the Setup screen.

Supplemental Guide – DOC. 7696C DGE-100/DM-DGE-200-C: Digital Graphics Engines • 11

Standby Timeout

Tap Standby Timeout on the Setup screen to display the Standby Timeout screen.

Standby Timeout Screen

Use the Standby Timeout screen to set the standby timeout settings for the DGE.

Tap the up and down arrow buttons to increase the DGE standby timeout duration from

0 to 120 minutes.

NOTE: Set the standby timeout duration to "0" for non-touch applications.

Tap Screen Saver Options to display the Standby - Screen Saver screen.

Standby - Screen Saver Screen

12 • DGE-100/DM-DGE-200-C: Digital Graphics Engines Supplemental Guide – DOC. 7696C

• Tap On or Off next to Enabled to turn the digital clock screensaver on or off

during standby timeout

• Tap On or Off next to 24 Hour to turn 24-hour time format for the digital clock

on or off.

• Tap the up and down arrow buttons under Screen Saver Brightness to increase

or decrease the screensaver brightness from 0 to 100%.

Tap the back arrow button

to return to the Standby Timeout screen.

Tap the back arrow button

on the Standby Timeout screen to return to the Setup

screen.

Diagnostics

Tap Diagnostics on the Setup screen to display the Diagnostics screen (DM-DGE-200-C

shown).

Diagnostics Screen (DM-DGE-200-C)

Use the Diagnostics screen to access various diagnostic test screens for the DGE. The

Diagnostics screen also provides the DGE CPU temperature and available memory.

Each test screen is described in the sections that follow.

Supplemental Guide – DOC. 7696C DGE-100/DM-DGE-200-C: Digital Graphics Engines • 13

Touch Test

Tap Touch Test on the Diagnostics screen to display the touch test screen.

Touch Test Screen

Use the touch test screen to test the touch functionality of the display. When a location

button is tapped, its respective indicator lights on the screen.

Tap the back arrow button

to return to the Diagnostics screen.

LAN Test

Tap LAN Test on the Diagnostics screen to display the Diagnostics - LAN screen.

Diagnostics - LAN Screen

14 • DGE-100/DM-DGE-200-C: Digital Graphics Engines Supplemental Guide – DOC. 7696C

Use the Diagnostics - LAN screen to view and test the Ethernet connection. The

Diagnostics - LAN screen displays the DGE MAC and IP addresses, subnet mask

address, default router address, primary and secondary DNS addresses, hostname, and

domain name. A

Link indicator is provided to indicate the status of the Ethernet

connection. (Green indicates that the Ethernet connection is active.)

The Diagnostics - LAN screen also provides controls to test the connection to the

default router. Tap

On to begin the test and Off to end the test.

During the router test, the DGE pings the default router. If the router is communicating

with the DGE, connection data is displayed below the ping test controls within five

seconds. The connection data updates after every successive ping.

Tap the back arrow button

to return to the Diagnostics screen.

Test Patterns

Tap Test Patterns on the Diagnostics screen to display the Diagnostics - Test Patterns

screen.

Diagnostics - Test Patterns Screen

Use the Diagnostics - Test Patterns screen to display any of the available test patterns.

Tap one of the buttons on the screen to display its respective test pattern.

Tap the back arrow button

to return to the Diagnostics screen.

Supplemental Guide – DOC. 7696C DGE-100/DM-DGE-200-C: Digital Graphics Engines • 15

HDMI Preview (DGE-100 Only)

Tap HDMI Preview on the DGE-100 Diagnostics screen to display the Diagnostics -

HDMI Preview screen.

Diagnostics - HDMI Preview Screen

Use the Diagnostics - HDMI Preview screen to preview the video source that is

connected to the HDMI® input.

• Tap the up and down arrow buttons next to Media Volume to raise or lower the

media volume incrementally from 0 to 100%.

• Tap Mute On or Mute Off next to Media Mute to mute or unmute the media

volume.

Tap the back arrow button

to return to the Diagnostics screen.

16 • DGE-100/DM-DGE-200-C: Digital Graphics Engines Supplemental Guide – DOC. 7696C

Video Preview (DM-DGE-200-C Only)

Tap Video Preview on the DM-DGE-200-C Diagnostics screen to display the

Diagnostics - Local Video Preview screen.

Diagnostics - Local Video Preview Screen

Use the Diagnostics - Local Video Preview screen to preview the video source that is

connected to the HDMI input or the DM® input.

• Tap HDMI or DM to switch between displaying the video source for the HDMI and

DM inputs.

• Tap the up and down arrow buttons next to Media Volume to raise or lower the

media volume incrementally from 0 to 100%.

• Tap Mute On or Mute Off next to Media Mute to mute or unmute the media

volume.

Tap the back arrow button

to return to the Diagnostics screen.

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