Danfoss Online, DHP-H,L, DHP-AQ Installation guide
- Type
- Installation guide
Danfoss A/S is not liable or bound by warranty if these
instructions are not adhered to during installation or service.
The English language is used for the original instructions.
Other languages are a translation of the original instructions.
(Directive 2006/42/EC)
© Copyright Danfoss A/S
Table of Contents
1 Important before installation ........................................................ 4
1.1 Application ................................................................. 4
1.2 Checklist before ordering Online ................................................... 4
1.3 Agreement, use and storage of personal data ........................................... 5
1.4 Operating the system .......................................................... 5
1.5 Your role as a reseller ........................................................... 5
2 Installation ..................................................................... 6
2.1 Online accessory .............................................................. 6
2.2 Installation of Danfoss Online accessorie, DHP-AQ ........................................ 6
2.3 Installation of Gateway and DCM device, DHP-H, DHP-H Opti, DHP-H Opti Pro +, DHP-L, DHP-L Opti,
DHP-L Opti Pro +, DHP-A Opti ..................................................... 7
2.4 LED indicators, DHP-AQ ......................................................... 7
2.5 LED indicators, DHP-H, DHP-L, DHP-H Opti, DHP-L Opti, DHP-H Opti Pro +, DHP-L Opti Pro +, DHP-A Opti .... 8
3 User interface ................................................................... 9
3.1 Description of the interface ....................................................... 9
3.2 Start page overview ........................................................... 9
3.3 Administrator view ............................................................ 10
Installation Guide Online
Danfoss Heating Solutions VIBQD202
3
1 Important before installation
1.1 Application
Danfoss Online is a tool to remotely manage and administer domestic heat pumps via the Internet. With Danfoss Online, customers can
monitor and control their heating system from any computer that is connected to the Internet. For example, the customer can to control
the indoor temperature remotely. It also provides the opportunity for a better and safer support for you as an installer by allowing you to
quickly and easily control the operating conditions without having to travel to the installation site.
The system also includes an alarm function that forwards the alarm from the heat pump via e-mails and notifications from mobile appli-
cations.
1.2 Checklist before ordering Online
1.2.1 System requirements
Danfoss Online is an HTML5-based web production.
This of course means some system limitations and we have chosen to support the four most popular browsers.
These are (in no particular order):
▪
Internet Explorer (latest version)
▪
Mozilla Firefox (latest version)
▪
Google Chrome (latest version)
▪
Apple Safari (latest version)
Other system requirements are that Javascript must be enabled and your browser must accept cookies.
N
The login process is cookie based. These cookies live a short time before they expire. If the system clock on
the login computer, phone, or pad differs more than 5 minutes, the cookie will be too old and login will fail.
1.2.2 Internet in business domains
For the Danfoss Online accessory to work, it takes either a direct Internet connection or a NAT-router/firewall. DHCP must be enabled on
the router. Is there a proxy server (often used by larger companies/organizations), there is currently no support for this.
1.2.3 Internet connection
Since Danfoss Online is based on communication over the Internet, of course this connection is essential. The connection may be divi-
ded into two main categories, one of which is called "Mobile" and the second is "Wired". With mobile means that you are connecting via
a 3G/4G Router containing a SIM card, and communicates over the mobile network. In this case, it is important to have a sufficiently
strong GPRS signal where the router's antenna is located. Check with the prospective mobile broadband supplier that there is sufficient
coverage in the area where Online is to be installed.
With fixed connection means is connected to the Internet via any form of cable or fiber. The link between the heat pump, the different
connection options and responsibilities in between are shown in the figure below.
Installation Guide Online
VIBQD20 Danfoss Heating Solutions
4
1.3 Agreement, use and storage of personal data
In liaison with the acquisition of Danfoss Online, the customer agrees to the EULA described limitations and requirements. See this docu-
ment. A logging interval from 1 hour around the clock and up is included. This means that all the so-called "Is"-values are logged every
hour and that all alarms and events are logged when they occur.
1.4 Operating the system
Danfoss is responsible for all operations of the site Danfoss Online and hardware. Danfoss accepts no responsibility for the operation
problems due to connection problems at the customer (the customer responsibility) or due to service providers (the ISP responsibility).
See previous figure.
The installer may only connect the equipment, DCM, transformers, cables software or similar, sold by Danfoss. Otherwise Danfoss dis-
claims any responsibility for operation of the system.
Danfoss provides support of Danfoss Online to you as an installer or administrator of the system.
Danfoss responsibility in addition to the above is only for direct loss or damage caused the accessory by Danfoss negligence in the provi-
sion of Danfoss Online. If Danfoss failure is due to circumstances beyond its control, such as changes in legislation, labor conflict or simi-
lar, Danfoss is exempted from penalties.
1.5 Your role as a reseller
As a sales company/installer, you sit like a spider in the web between Danfoss and the end customers. Your role is to be the customer
interface. The following are within your area of responsibility:
▪
Examine conditions for Danfoss Online at customer
▪
Hand over quotation of Danfoss Online
▪
Receive orders by the customer and forward to Danfoss
▪
Install Danfoss Online at the customer
▪
Activate installation and connect the equipment at the customer (via the web)
▪
Administer customer facility (s)
Installation Guide Online
Danfoss Heating Solutions VIBQD202
5
2 Installation
2.1 Online accessory
Danfoss Online accessory contains the following:
▪
Cardboard Danfoss
▪
Installation manual
▪
DCM
▪
Connection cable from heat pump to DCM
▪
ACDC transformer (power supply to DCM)
▪
DIN Rail (for ACDC transformer assembly)
2.2 Installation of Danfoss Online accessorie, DHP-AQ
The picture below shows how Danfoss Online should be connected to the heat pump.
1
4
5
6
2
2
3
1 Heat pump
2
Connection cable
*
3
ACDC + rail
*
4
DCM
*
5 Patch cable TP Cat 6
6 Internet options
* Included in Online accessory
The installation details are found in the installation quick guide which is included in the delivery.
Installation Guide Online
VIBQD202 Danfoss Heating Solutions
6
2.3 Installation of Gateway and DCM device, DHP-H, DHP-H Opti, DHP-H Opti Pro +, DHP-L, DHP-L Opti, DHP-L Opti Pro +,
DHP-A Opti
The picture below shows how Danfoss Online should be connected to the heat pump.
COM
1
4
5
6
2
2
3
1 Heat pump
2
Connection cable
*
3
Gateway
*
4
DCM
*
5 Patch cable TP Cat 6
6 Internet options
* Included in Online accessory
The installation details are found in the installation Quick Guide which is included in the delivery.
2.4 LED indicators, DHP-AQ
The unit that in one end is connected to the heat pump and in the other end to an Internet connection, is called DCM.
It is equipped with small diodes placed in the corners, red at the bottom and green on top. These diodes have a predefined flash system
showing the status of the connection. The table below explain this.
Heat pump
display
LED indicator Meaning
Ring (long flash) Long red No IP-address from router DHCP
Ring (short flash) Short red DCM does not get a DNS address from router
Ring (lit), dot (long flash) Constant green - Long red Online-server does not respond
Ring (lit), dot (short flash) Constant green - Short red Server does not recognize the DCM (the installation)
Ring (lit), dot (lit) Long green Everything OK
Ring (lit) Constant green Everything OK
Installation Guide Online
Danfoss Heating Solutions VIBQD202
7
2.5 LED indicators, DHP-H, DHP-L, DHP-H Opti, DHP-L Opti, DHP-H Opti Pro +, DHP-L Opti Pro +, DHP-A Opti
The unit that in one end is connected to the heat pump and in the other end to an Internet connection, is called the DCM.
It is equipped with small diodes placed in the corners, red at the bottom and green on top. These diodes have a predefined flash system
showing the status of the connection. The table below explain this.
LED indicator
Meaning
Long red No IP-address from router DHCP
Short red DCM does not get a DNS address from router
Constant green - Long red Online-server does not respond
Constant green - Short red Server does not recognize the DCM (the installation)
Long green Everything OK
Constant green Everything OK
Installation Guide Online
VIBQD202 Danfoss Heating Solutions
8
3 User interface
3.1 Description of the interface
After logging into Danfoss Online you are greeted by a start page consisting of a overview of the current temperatures, the 5 latest
events, and active calendar settings. On the top of the page there is a menu bar with 5 tabs and a pull-down menu for user settings. Here
you will also find the logout option.
3.2 Start page overview
The start page consists of the following:
▪
Your login account (<user name>)
▪
A pull-down menu
▪
Any existing installations
▪
Search box supplemented with selected criteria (offline/alarm/event)
▪
A tab menu
▪
Information panes
▪
Selected model of existing installations
Danfoss Online <user name>
Existing installations Search box
Status Events Details Calendar
Temperatures
Events
Active calendar functions
<Your model>
The Login account (<user name>) contains a pull-down menu with the following options:
▪
Show admin tool
▪
User settings
▪
Logout
Danfoss Online <user name>
Show admin tool
User settings
Logout
The admin tool is described more in detail in the following sub-chapters. For more information on the other parts of the user interface,
see the Online User guide.
Installation Guide Online
Danfoss Heating Solutions VIBQD202
9
3.3 Administrator view
When the Show admin tool is selected in the pull-down menu, the following administrator view is displayed.
Quick add Retailers Installations Users <user name>
Tab. 1: Administrator view
Quick add
The menu option Quick add can be used in the installation and means that in a single form an installation is linked to both the installer
and the customer. In connection with this, the installation is available for control and monitoring of both parties.
Here You register new installations with the unique MAC address that is glued to the DCM unit. See the picture:
Fig. 1: MAC address
Profile Identity. This choice determines which features are supported in the heat pump and is therefore important the right choice is
done. Information about the profile is shown at the display under the service menu.
E-mail address given is the address to which the customer user data is sent.
The tab contains fields for the following installation and customer data:
Installation data:
▪
Retailer
▪
Installation name
▪
DCM MAC address
▪
Profile
Customer data:
▪
E-mail
▪
First name
▪
Last name
▪
Phone number
There is also a Save button to save the inserted data.
Retailers
Feature is only available for logged in with appropriate permissions.
Installation Guide Online
VIBQD202 Danfoss Heating Solutions
10
Retailers Show all Showing all reseller linked to login
Add new Add new reseller and connect it to login
Tab. 2: Retailer feature
Installaions
Feature is only available for logged in with appropriate permissions.
Installations Show all Showing all installations linked to login
Add new Add new installations and connect it to login
Tab. 3: Installation feature
Users
Feature is only available for logged in with appropriate permissions.
Users Show all Showing all users linked to login
Add new Add new user and connect it to login
Tab. 4: User feature
Account settings
Account settings Open main site Return to Thermia Online overview
Log out Log out of from the Admin tool and Online
Tab. 5: Account settings feature
Installation Guide Online
Danfoss Heating Solutions VIBQD202
11
Installation Guide Online
VIBQD202 Danfoss Heating Solutions
12
Installation Guide Online
Danfoss Heating Solutions VIBQD202
13
Installation Guide Online
VIBQD202 Danfoss Heating Solutions
14
Installation Guide Online
Danfoss Heating Solutions VIBQD202
15
Installation Guide Online
Danfoss Heat Pumps
Box 950
671 29 ARVIKA
Phone +46 570 81300
E-mail: [email protected]
Internet: www.heating.danfoss.com
Danfoss can accept no responsibility for possible errors in catalogues, brochures and other printed material. Danfoss reserves the right to alter its products without notice. This also applies to products
already on order provided that such alterations can be made without subsequential changes being necessary in specifications already agreed. All trademarks in this material are property of the respective
companies. Danfoss Heating Solutions and the Danfoss Heating Solutions logotype are trademarks of Danfoss A/S. All rights reserved.
VIBQD202 Produced by Danfoss Heating Solutions © 2013
-
1
-
2
-
3
-
4
-
5
-
6
-
7
-
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
Danfoss Online, DHP-H,L, DHP-AQ Installation guide
- Type
- Installation guide
Ask a question and I''ll find the answer in the document
Finding information in a document is now easier with AI
Related papers
-
Danfoss DHP-S Installation guide
-
Danfoss DHP Installation guide
-
-
-
Danfoss DHP-H (Opti Pro line) Installation guide
-
-
-
-
-