Danfoss DHP Installation guide

Brand: Danfoss

Model: DHP

Type: Installation guide

Installation manual VIBQE102 1

Installation Manual Online for DHP Series

Table of Contents

1. Important before installation 2

1.1 Application 2

1.2 Checklist for ordering Danfoss Online 2

1.3 Agreement, use and storage of personal data 3

1.4 Operation of the system 3

1.5 Your role as a reseller

2. Installation 5

2.1 Danfoss Online kit 5

2.2 Installation of expansion card an DCM device 5

2.3 DCM diodes significance 7

3. The user interface 8

3.1 Description of the user interface 8

3.2 Login and logout 10

3.3 Administration tool 11

Installation manual VIBQE102 2

1. Important before installation

1.1 Application

Danfoss Online is a tool to remotely manage and administer Danfoss heat pumps for home via the Internet.

With Danfoss Online, customers can monitor and control their heating system from any computer that is

connected to the Internet. This allows the customer to control the indoor temperature remotely e.g. It also

provides the opportunity for a better and safer support for you as an installer by allowing you to quickly and

easily control the operating conditions without having to go out to the installation site.

The system also includes an alarm function that forwards the alarm from the heat pump via emails and

mobile app notifications.

1.2 Checklist before ordering Danfoss Online

1.2.1 System requirements

Danfoss Online is a HTML5-based web production

This means of course some system limitations and we have choosed to support the 4 most popular web

browsers.

These are without any ranking:

Internet Explorer (9.0+)

Mozilla Firefox (latest version)

Google Chrome (latest version)

Apple Safari (latest version)

Other system requirements are that Java script has to be activated and that the web browser also has to

accept cookies.

Note that the login procedure is cookie based.

These cookies live for short while before inactivation. If the system clock at the login person is 5 minutes

ahead, the cookie will be too old and the login will fail.

1.2.2 Internet connection

Since Danfoss Online is based on communication over the Internet, of course this connection is essential.

The connection may be divided into two main categories, one of which is called "Mobile" and the second is

"Fixed". With mobile means that you are connecting via a 3G/4G Router containing a SIM card, and

communicates over the mobile network. In this case, it is important to have a sufficiently strong GPRS signal

where the router's antenna is located. Check with the prospective mobile broadband supplier that there is

sufficient coverage in the area where Online is to be installed.

With fixed connection means is connected to the Internet via any form of cable or fiber. The link between the

heat pump, the different connection options and responsibilities in between are shown in the figure below.

1.2.3 Internet connection in company domains, commercial buildings etc.

For the Danfoss Online accessory to work, it takes either a direct internet connection or a NAT-

router/firewall. DHCP has to be activated in the router. Is there a proxy server (often used by, for instance

major companies / organizations, there is currently no support for this.

Installation manual VIBQE102 3

1.3 Agreement, use and storage of personal data

In liaison with the acquisition of Danfoss Online Customer agrees to the EULA described limitations and

requirements. See this document. A logging interval from 1 hour around the clock and up is included. This

means that all the so-called “Is”-values are logged every hour and that all alarms and events are logged

when they occur.

1.4 Operation of the system

Danfoss is responsible for all operations of the site Danfoss Online and hardware. Danfoss accepts no

responsibility for the operation problems due to connection problems at the customer (the customer

responsibility) or due to service providers (the ISP responsibility). See previous figure.

The installer may only connect the equipment, DCM, transformers, cables software or similar, sold by

Danfoss. Otherwise Danfoss disclaims any responsibility for operation of the system.

Danfoss provides support of Danfoss Online to you as an installer/administrator of the system.

Danfoss responsibility in addition to the above is only for direct loss or damage caused the accessory by

Danfoss negligence in the provision of Danfoss Online. If Danfoss failure is due to circumstances beyond its

control, such as changes in legislation, labor conflict or similar, Danfoss is exempted from penalties.

Installation manual VIBQE102 4

1.5 Your role as a reseller

As a sales company / installer, you sit like a spider in the web between Danfoss and the end customers.

Your role is to be the customer interface. The following are within your area of responsibility:

1. Examine conditions for Danfoss Online at customer.

2. Hand over quotation of Danfoss Online.

3. Receive orders by the customer and forward to Danfoss.

4. Install Danfoss Online at the customer.

5. Activate installation and connect the equipment at the customer (via the web).

6. Administer customer facility (s).

Installation manual VIBQE102 5

2. Installation

2.1 Danfoss Online kit

Danfoss Online kit contains the following:

Cardboard Danfoss

Installation manual

DCM 03

Connection cable DHPDCM

Gateway I2C to Modbus Converter

2.2 Installation of expansion card and DCM device

2.2.1 Snap shot

Online DHP

The picture above shows a diagram how Danfoss Online should be connected to the heat pump.

Installation manual VIBQE102 6

2.2.2 Connect the Online kit into the heatpump

Applies to: DHP-H, DHP-H Opti, DHP-H Opti Pro, DHP-L, DHP-L Opti, DHP-L Opti Pro, DHP-C Opti,

DHP-A,

DHP-A Opti, DHP-AL Opti

Installation manual VIBQE102 7

2.3 DCM diodes significance

Diode

Significance

Installation manual VIBQE102 8

Long red

No IP-address from

router DHCP

Short red

DCM get no DNS

address from router

Constant

green Long

red

Online-server does not

respond

Constant

green Short

red

Server doesn’t

recognize the DCM (the

installation)

Long green Everything OK

Constant

green

Everything OK

Installation manual VIBQE102 9

3. User interface

3.1 Description of the interface

After logging into Danfoss Online you are greeted by an interface consisting of a basic view, an administrator

view and a view with detail elements.

1. Basic view

This consists of five blocks: a. Login Account

b. Your installations

c. Search box supplemented with selected criteria (alarm / event)

d. Selected model of your installations

e. Your contact information

The Login account blocks also contains a scroll bar (far right) on which you also can choose: "Show admin

tool", “User settings” and "Logout"

2. Administrator view

More about this in chapter 3.3

Installation manual VIBQE102 10

3. Detail elements

a. Status tab

b. Event tab

Installation manual VIBQE102 11

c. Detail tab

d. Calendar tab

Installation manual VIBQE102 12

3.2 Login and Logout

Danfoss online can be found on the internet address: http://www.heatpumps.lanonline.danfoss.com/

You are greeted with the following login page:

The username and password will be sent to the email address specified in your sales office contact info at

Danfoss.com

When finished in Danfoss Online, log out to prevent unauthorized use of the system. If you forget this, you

will be automatically logged out after 20 minutes. Sign out by clicking the "Logout" option at the right side of

basic view at the top of the page.

Installation manual VIBQE102 13

3.3 Administrator tool

After logging into Danfoss Online Admin You will be met by a menu which consists of four parts and a part

with account settings:

3.3.1 Quick add

The menu option "Quick add" can be used in the installation and means that in a single form an installation is

linked to both the installer and the customer. In connection with this, the installation is available for control

and monitoring of both parties.

Here you register new installations with the unique MAC address that is glued to the DCM unit. See the

picture:

Profile Identity. This choice determines which features are supported in the heat pump and is therefore

important the right choice is done. Information about the profile is shown at the display under the service

menu.

Mail address given is the address to which the customer user data is sent.

Installation manual VIBQE102 14

3.3.2 Retailers

Feature is only available for logged in with appropriate permissions.

Retailers – Show all Showing all reseller linked to login.

– Add new Add new reseller and connect it to login.

3.3.3 Installations

Feature is only available for logged in with appropriate permissions.

Installations – Show all Showing all installations linked to login.

– Add new Add new installations and connect it to login.

3.3.4 Users

Feature is only available for logged in with appropriate permissions.

Users – Show all Showing all users linked to login.

– Add new Add new user and connect it to login.

Installation manual VIBQE102 15

3.3.5 Account settings

Account settings – Open main site Return to Danfoss Online overview

– Log out Log out of from the Admin tool and Online

Danfoss DHP Installation guide

Danfoss DHP Installation guide

Danfoss DHP Installation guide

Related papers