User manual VIBQD102 1
Installation Manual Online for AQ Series
Table of Contents
1. Important before installation 2
1.1 Application 2
1.2 Checklist for ordering Danfoss Online 2
1.3 Agreement, use and storage of personal data 3
1.4 Operation of the system 3
1.5 Your role as a reseller
4
2. Installation 5
2.1 Danfoss Online kit 5
2.2 Installation of expansion card an DCM device 5
2.3 DCM diodes significance 7
3. The user interface 8
3.1 Description of the user interface 8
3.2 Login and logout 10
3.3 Administration tool 11
User manual VIBQD102 2
1. Important before installation
1.1 Application
Danfoss Online is a tool to remotely manage and administer Danfoss heat pumps for home via the Internet.
With Danfoss Online, customers can monitor and control their heating system from any computer that is
connected to the Internet. This allows the customer to control the indoor temperature remotely e.g. It also
provides the opportunity for a better and safer support for you as an installer by allowing you to quickly and
easily control the operating conditions without having to go out to the installation site.
The system also includes an alarm function that forwards the alarm from the heat pump via emails and
mobile app notifications.
1.2 Checklist before ordering Danfoss Online
1.2.1 System requirements
Danfoss Online is a HTML5-based web production
This means of course some system limitations and we have choosed to support the 4 most popular web
browsers.
These are without any ranking:
Internet Explorer (9.0+)
Mozilla Firefox (latest version)
Google Chrome (latest version)
Apple Safari (latest version)
Other system requirements are that Java script has to be activated and that the web browser also has to
accept cookies.
Note that the login procedure is cookie based.
These cookies live for short while before inactivation. If the system clock at the login person is 5 minutes
ahead, the cookie will be too old and the login will fail.
1.2.2 Internet connection
Since Danfoss Online is based on communication over the Internet, of course this connection is essential.
The connection may be divided into two main categories, one of which is called "Mobile" and the second is
"Fixed". With mobile means that you are connecting via a 3G/4G Router containing a SIM card, and
communicates over the mobile network. In this case, it is important to have a sufficiently strong GPRS signal
where the router's antenna is located. Check with the prospective mobile broadband supplier that there is
sufficient coverage in the area where Online is to be installed.
With fixed connection means is connected to the Internet via any form of cable or fiber. The link between the
heat pump, the different connection options and responsibilities in between are shown in the figure below.
1.2.3 Internet connection in company domains, commercial buildings etc.
For the Danfoss Online accessory to work, it takes either a direct internet connection or a NAT-
router/firewall. DHCP has to be activated in the router. Is there a proxy server (often used by, for instance
major companies / organizations, there is currently no support for this.
User manual VIBQD102 3
1.3 Agreement, use and storage of personal data
In liaison with the acquisition of Danfoss Online Customer agrees to the EULA described limitations and
requirements. See this document. A logging interval from 1 hour around the clock and up is included. This
means that all the so-called “Is”-values are logged every hour and that all alarms and events are logged
when they occur.
1.4 Operation of the system
Danfoss is responsible for all operations of the site Danfoss Online and hardware. Danfoss accepts no
responsibility for the operation problems due to connection problems at the customer (the customer
responsibility) or due to service providers (the ISP responsibility). See previous figure.
The installer may only connect the equipment, DCM, transformers, cables software or similar, sold by
Danfoss. Otherwise Danfoss disclaims any responsibility for operation of the system.
Danfoss provides support of Danfoss Online to you as an installer/administrator of the system.
Danfoss responsibility in addition to the above is only for direct loss or damage caused the accessory by
Danfoss negligence in the provision of Danfoss Online. If Danfoss failure is due to circumstances beyond its
control, such as changes in legislation, labor conflict or similar, Danfoss is exempted from penalties.
User manual VIBQD102 4
1.5 Your role as a reseller
As a sales company / installer, you sit like a spider in the web between Danfoss and the end customers.
Your role is to be the customer interface. The following are within your area of responsibility:
1. Examine conditions for Danfoss Online at customer.
2. Hand over quotation of Danfoss Online.
3. Receive orders by the customer and forward to Danfoss.
4. Install Danfoss Online at the customer.
5. Activate installation and connect the equipment at the customer (via the web).
6. Administer customer facility (s).
User manual VIBQD102 5
2. Installation
2.1 Danfoss Online kit
Danfoss Online kit contains the following:
Cardboard Danfoss
Installation manual
DCM 03
Connection cable AQ DCM
ACDC transformer (power supply DCM)
DIN Rail (for ACDC transformer assembly)
2.2 Installation of expansion card and DCM device
2.2.1 Snap shot
Online AQ
The picture above shows a diagram how Danfoss Online should be connected to the heat pump.
User manual VIBQD102 6
2.2.2 Connect the Online kit into the heatpump
Applies to: DHP-AQ Mini, DHP-AQ Midi, DHP-AQ Maxi
User manual VIBQD102 7
2.3 DCM diodes significance
Diode
Significance
Long red
No IP-address from
router DHCP
Short red
DCM get no DNS
address from router
Constant
green Long
red
Online-server does not
respond
Constant
green Short
red
Server doesn’t
recognize the DCM (the
installation)
Long green Everything OK
Constant
green
Everything OK
User manual VIBQD102 8
3. User interface
3.1 Description of the interface
After logging into Danfoss Online you are greeted by an interface consisting of a basic view, an administrator
view and a view with detail elements.
1. Basic view
This consists of five blocks: a. Login Account
b. Your installations
c. Search box supplemented with selected criteria (alarm / event)
d. Selected model of your installations
e. Your contact information
The Login account blocks also contains a scroll bar (far right) on which you also can choose: "Show admin
tool", “User settings” and "Logout"
2. Administrator view
More about this in chapter 3.3
User manual VIBQD102 9
3. Detail elements
a. Status tab
b. Event tab
User manual VIBQD102 10
c. Detail tab
d. Calendar tab
User manual VIBQD102 11
3.2 Login and Logout
Danfoss online can be found on the internet address: http://www.heatpumps.lanonline.danfoss.com/
You are greeted with the following login page:
The username and password will be sent to the email address specified in your sales office contact info at
Danfoss.com
When finished in Danfoss Online, log out to prevent unauthorized use of the system. If you forget this, you
will be automatically logged out after 20 minutes. Sign out by clicking the "Logout" option at the right side of
basic view at the top of the page.
User manual VIBQD102 12
3.3 Administrator tool
After logging into Danfoss Online Admin You will be met by a menu which consists of four parts and a part
with account settings:
3.3.1 Quick add
The menu option "Quick add" can be used in the installation and means that in a single form an installation is
linked to both the installer and the customer. In connection with this, the installation is available for control
and monitoring of both parties.
Here I register new installations with the unique MAC address that is glued to the DCM unit. See the picture:
Profile Identity. This choice determines which features are supported in the heat pump and is therefore
important the right choice is done. Information about the profile is shown at the display under the service
menu.
Mail address given is the address to which the customer user data is sent.
User manual VIBQD102 13
3.3.2 Retailers
Feature is only available for logged in with appropriate permissions.
Retailers – Show all Showing all reseller linked to login.
– Add new Add new reseller and connect it to login.
3.3.3 Installations
Feature is only available for logged in with appropriate permissions.
Installations – Show all Showing all installations linked to login.
– Add new Add new installations and connect it to login.
3.3.4 Users
Feature is only available for logged in with appropriate permissions.
Users – Show all Showing all users linked to login.
– Add new Add new user and connect it to login.
User manual VIBQD102 14
3.3.5 Kontoinställningar
Account settings – Open main site Return to Danfoss Online overview
– Log out Log out of from the Admin tool and Online
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