3com VCX V7000 Installation and Maintenance Manual

http://www.3com.com/

Part Number 900-0203-01 AB

Published September 2004

VCX

™

Installation and

Maintenance Guide

VCX

™

V7000 IP Telephony Solution

System Release 5.0

3Com Corporation

350 Campus Drive

Marlborough, MA

01752-3064

reproduced in any form or by any means or used to make any derivative work (such as translation,

transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from

time to time without obligation on the part of 3Com Corporation to provide notification of such revision

or change.

3Com Corporation provides this documentation without warranty of any kind, either implied or

expressed, including, but not limited to, the implied warranties of merchantability and fitness for a

particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s)

described in this documentation at any time.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein

are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature

and developed solely at private expense. Software is delivered as Commercial Computer Software as

defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR

2.101(a) and as

such is provided with only such rights as are provided in 3Com’s standard commercial license for the

Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015

(November 1995) or FAR

52.227-14 (June 1987), whichever is applicable. You agree not to remove or

deface any portion of any legend provided on any licensed program or documentation contained in, or

delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or

may not be registered in other countries.

3Com and the 3Com logo are registered trademarks of 3Com Corporation. VCX is a trademark of 3Com

Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

_______________________________________________________________________

PATENT INFORMATION

3Com Telephones 3C10281PE, 3C10226PE, 3C10228IRPE, and 3C10248PE are covered by one or more

of the following U.S. patents and other patent applications pending:

5,994,998; 6,140,911; 6,329,906; 6,496,105; 6,535,983; 6,483,203; 6,449,348; 6,212,195

_______________________________________________________________________

TRADEMARKS

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or

may not be registered in other countries. 3Com, NBX, the 3Com logo, and SuperStack are registered

trademarks of 3Com

Corporation. NBX NetSet and pcXset are trademarks of 3Com Corporation.

Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated.

InstallShield is a registered trademark of InstallShield Software Corporation. Internet Explorer, Microsoft,

Windows, Windows 2000, and Windows NT are registered trademarks of Microsoft

Corporation.

Netscape and Netscape Navigator are registered trademarks of Netscape Communication Corporation in

the United States and other countries. All other company and product names may be trademarks of the

respective companies with which they are associated.

CONTENTS

ABOUT THIS GUIDE

Conventions 15

Notices 15

Text 15

Related Documentation 16

Your Comments 17

1 PRE-INSTALLATION

Hardware Configurations 19

Configuration for 200 Users 19

Configuration for 500 Users 20

Configuration for 1,500 Users 20

Configuration for 5,000 Users 21

Unified Messaging Configuration 22

Network Diagrams 22

Single Server Pair 22

Two Server Pairs (one subnetwork) 23

Two Server Pairs (two subnetworks) 23

Gathering Site Information 24

Using DNS 24

One Server Pair 25

Two Server Pairs 25

Installation Flow Diagrams 26

One Pair of Servers 26

Two Server Pairs 27

2 INSTALLATION SCRIPTS FOR A SINGLE PAIR OF SERVERS

Overview of Components 32

Installation Scripts 33

Sample Network Parameters 33

Sample Network and Initial Configuration Script (Primary Server) 33

Sample UMS Installation Script (Primary Server) 39

Call Processor and SIP Downloader Scripts (Primary Server) 41

Sample Network and Initial Configuration Script (Secondary Server) 43

Sample UMS Installation Script (Secondary Server) 48

Call Processor and SIP Downloader Script (Secondary Server) 50

3 INSTALLATION SCRIPTS FOR TWO SERVER PAIRS

Overview of Components 56

Installation Scripts 57

Sample Network Parameters 57

Sample Network and Initial Configuration Script (Primary VCX

Server) 58

Sample Network and Initial Configuration Script (Secondary VCX

Server) 66

Sample Network and Initial Configuration Script (Primary UMS

Server) 74

Sample UMS Installation Script (Primary UMS Server) 77

Sample Network and Initial Configuration Script (Secondary UMS

Server) 79

Sample UMS Installation Script (Secondary UMS Server) 82

4 INSTALLING LANGUAGE PROMPTS

Overview 85

Language Prompts Already on Your VCX System 85

Downloading Language Prompts 86

5 INSTALLING DEVICES

Overview 90

Telephone Installation 90

3Com 3101 Basic Telephone 90

3Com 2101 Basic Telephone 93

3Com 3102 Business Telephone 95

3Com 2102 Business Telephone 97

3Com Complement Attendant Software 99

3Com Call Detail Reporting 100

3Com 3105 Attendant Console 100

3Com V7111 Analog Gateways 102

3Com V7122 Digital Gateways 103

VLAN Configuration 103

Configuring Devices for VLAN Operation 104

6 INSTALLING THE ENTERPRISE MANAGEMENT SUITE

Installing Enterprise Management Suite 107

7 MAINTENANCE

Verifying Process Operation 111

Starting the Common Agent 111

Stopping the Common Agent 112

Using VCX Linux Commands 112

Using EMS 112

Restarting the Common Agent 113

Using VCX Linux Commands 113

Using EMS 113

Obtaining Call Processor Status 114

Starting the Call Processor 114

Stopping the Call Processor 115

Using VCX Linux Commands 115

Using EMS 115

Restarting the Call Processor 115

Using VCX Linux Commands 115

Using EMS 115

Obtaining Authentication Server Status 116

Starting the Authentication Server 116

Stopping the Authentication Server 116

Restarting the Authentication Server 117

Obtaining Directory Server Status 117

Starting the Directory Server 117

Stopping the Directory Server 117

Restarting the Directory Server 118

Starting the SIP Phone Downloader 118

Stopping the SIP Phone Downloader 118

Restarting the SIP Phone Downloader 118

Obtaining Accounting Server Status 119

Starting the Accounting Server 119

Stopping the Accounting Server 119

Restarting the Accounting Server 119

Obtaining UMS Server Status 120

Starting the UMS Server 120

Stopping the UMS Server 120

Restarting the UMS Server 120

A CONFIGURING OPTION 184 ON A WINDOWS 2000 DHCP

SERVER

Overview 121

Creating Option 184 122

Editing Option 184 Values 123

Configuring the IP Address of the Primary Server 123

Configuring the IP Address of the Alternate Server 124

Voice VLAN Configuration 124

Fail-Over Call Route Point Configuration 125

Completing the Configuration 126

Activating Option 184 127

Manually Configuring a Telephone 128

B REPLACING A FAILED DISK ON A VCX SERVER

Overview 129

Terminology 129

Replacing a Disk in a Two-Server Configuration 130

Replacing a Call Processor Server Disk in a Four-Server Configuration 133

Replacing a UMS Server Disk in a Four-Server Configuration 136

C SPECIFYING A RANGE OF TRUSTED END POINTS

Overview 139

Configuring 30 Trusted Endpoints 139

Configuring 14 Trusted Endpoints 140

INDEX

ABOUT THIS GUIDE

This chapter contains an overview of this guide, lists guide conventions,

related documentation, and product compatibility, and describes how to

contact Customer Service.

This guide describes how to answer the questions in the installation

scripts, which run when you first start any server in a 3Com

®

VCX

™

V7000

Networked Telephony System. By providing the correct answers to the

script questions, you configure the system for initial operation.

This guide is intended for equipment installers who have a thorough

understanding of telecommunications, VoIP technology, Linux operating

systems, Oracle databases, networks, and system administrator privileges.

Release notes are issued with some products. If the information in the

release notes differs from the information in this guide, follow the

instructions in the release notes.

Conventions This guide may contain notice, text, and screen capture conventions.

Notices Table 1 lists notice icons used in this guide.

Text Table 2 lists text conventions in this guide.

Table 1 Notice Icon Descriptions

Icon Notice Type Description

Information Note Information that contains important features or

instructions.

16 ABOUT THIS GUIDE

These 3Com documents contain additional information about the VCX

V7000 IP Telephony Solution products in this release.

■ VCX Business Telephone Quick Reference Guide

■ VCX

Basic Telephone Quick Reference Guide

■ V7000 Telephone User Guide

■ Enterprise Management Suite User Guide, Version 2.0

■ VCX

V7111 Fast Track Installation Guide

■ VCX

V7111 VoIP SIP Gateways User Manual

■ VCX

V7122 Gateway Fast Track Installation Guide

■ VCX

V7122 VoIP SIP Gateways User Manual

The following documents are a part of the VCX V7200 IP Call Controller:

■ VCX

Installation and Maintenance Guide

■ VCX Administration Guide

The following documents are a part of the VCX V7300 IP Telephony

Applications Suite:

■ V7350 Unified Messaging Suite Product Overview

■ V7350 Unified Messaging Suite Installation Guide

■ V7300 Unified Communications AT - A - GLANCE

■ V7350 Unified Messaging Suite Operations and System

Administration Guide

■ V7350 Unified Messaging Suite User Guide

■ V7350 Unified Messaging Suite Intelligent Mirroring Guide

Table 2 Text Convention Descriptions

Convention Description

Text represented as a

screen display

This typeface represents displays that appear on your

terminal screen, for example:

Netlogin:

Text represented as

menu or sub-menu

names

This typeface represents all menu and sub-menu names

within procedures, for example: On the File menu, click New.

Text represented by

This typeface represents a variable, for example:

Your Comments 17

Your Comments Your suggestions are important to us because we want to make our

documentation more useful to you.

Please send e-mail comments about this guide or any of the 3Com Voice

Products documentation and Help systems to:

[email protected]

Please include the following information with your comments:

■ Document title

■ Document part number (found on the front page)

■ Page number

■ Your name and organization (optional)

Example:

VCX Installation and Maintenance Guide

Part Number 900-XXXX-01 Rev AA

Page 25

Please address all questions regarding the 3Com software to your

authorized 3Com representative.

18 ABOUT THIS GUIDE

1

PRE-INSTALLATION

This chapter provides these pre-installation guidelines for the 3Com

®

VCX

™

V7000 Networked Telephony Systems.

■ Hardware Configurations

■ Network Diagrams

■ Gathering Site Information

Hardware

Configurations

This section describes sample hardware configurations that support VCX

V7000 systems. The capacity of each configuration is listed in terms of

how much activity it can support. Activity is rated on these factors:

■ Busy Hour Call Attempts (BHCA)

■ Non-voicemail accesses during busy times

■ Voicemail accesses during busy times

All hardware servers run the VCX Linux operating system. Definitions of

these hardware servers are contained in the 3Com price list.

The distribution of software server components over the hardware servers

depends on the system configuration.

Configuration for

200

Users

A small branch office configuration supports:

■ 200 telephone users

■ 800 non-voicemail BHCA

■ 35 simultaneous voicemail accesses at busy times

Each server in a pair of redundant servers runs this software with

database replication and mirroring (V7300 only) between the servers:

■ VCX Linux Operating System

20 CHAPTER 1: PRE-INSTALLATION

■ V7210 Call Processor

■ Telephone Downloader

■ V7220 Accounting Suite

■ V7300 IP Telephony Applications Suite (optional)

A Sun Fire V100 server runs this software:

■ Solaris 8 operating system

■ V7230 Enterprise Management Suite

Configuration for

500

Users

A larger branch office configuration supports:

■ 500 telephone users

■ 2000 non-voicemail BHCA

■ 83 simultaneous voicemail accesses at busy times

Each server in a pair of redundant servers runs this software with

database replication and mirroring (V7300 only) between the servers:

■ VCX Linux Operating System

■ V7210 Call Processor

■ Telephone Downloader

■ V7220 Accounting Suite

■ V7300 IP Telephony Applications Suite (optional)

A Sun Fire V100 server runs this software:

■ Solaris 8 operating system

■ V7230 Enterprise Management Suite

Configuration for

1,500

Users

A large office configuration supports:

■ 1,500 telephone users

■ 3,600 non-voicemail BHCA

■ 125 simultaneous voicemail accesses at busy times

Each server in one pair of redundant servers runs this software, with

database replication between the servers:

■ VCX Linux Operating System

Page is loading ...

3com VCX V7000 Installation and Maintenance Manual

3com VCX V7000 Installation and Maintenance Manual

Related papers

Other documents