3com VCX V7000 Installation guide

http://www.3com.com/

Part Number 900-0376-01 AC

Published November 2006

VCX

™

Installation Guide

VCX

™

V7000 IP Telephony Solution

System Release 7.1

3Com Corporation

350 Campus Drive

Marlborough, MA

01752-3064

reproduced in any form or by any means or used to make any derivative work (such as translation,

transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from

time to time without obligation on the part of 3Com Corporation to provide notification of such revision

or change.

3Com Corporation provides this documentation without warranty of any kind, either implied or

expressed, including, but not limited to, the implied warranties of merchantability and fitness for a

particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s)

described in this documentation at any time.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein

are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature

and developed solely at private expense. Software is delivered as Commercial Computer Software as

defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as

such is provided with only such rights as are provided in 3Com’s standard commercial license for the

Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015

(November 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or

deface any portion of any legend provided on any licensed program or documentation contained in, or

delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or

may not be registered in other countries.

3Com and the 3Com logo are registered trademarks of 3Com Corporation. VCX is a trademark of 3Com

Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

_______________________________________________________________________

PATENT INFORMATION

3Com Telephones 3C10281PE, 3C10226PE, 3C10228IRPE, and 3C10248PE are covered by one or more

of the following U.S. patents and other patent applications pending:

5,994,998; 6,140,911; 6,329,906; 6,496,105; 6,535,983; 6,483,203; 6,449,348; 6,212,195

_______________________________________________________________________

TRADEMARKS

Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or

may not be registered in other countries. 3Com and the 3Com logo are registered trademarks of

3Com Corporation. VCX is a trademark of 3Com Corporation.

CONTENTS

ABOUT THIS GUIDE

Conventions 9

Notices 9

Text 10

Related Documentation 11

Your Comments 12

1 PRE-INSTALLATION GUIDELINES

Configuration Overview 16

Software Configurations 17

Hardware Configurations 18

Single-Site Configurations 19

Multi-Site Configurations 19

Network Interface Configuration 21

Tools 22

Serial Cables 22

Terminal Emulation Program 22

Host Names 23

License Keys 24

Obtaining a

LicenseKey File 24

Installing a License File 24

Backing Up License Files 25

Gathering Site Information 26

Using DNS 26

Single Office Configurations 26

Worksheets 27

Single Sites 28

Regional Office with Mulitple Servers 33

Branch Office Worksheet 51

IP Messaging Client Worksheet 55

2 INSTALLING AN IP TELEPHONY AND MESSAGING SERVER

Definition 59

Where Used 59

Sample Configuration Scripts 60

Post-Installation Steps 117

3 INSTALLING AN IP TELEPHONY SERVER

Definition 119

Where Used 119

Sample Configuration Scripts 119

4 INSTALLING AN IP MESSAGING SERVER

Definition 165

Where Used 165

Sample Configuration Scripts 166

Post-Installation Steps 207

5 INSTALLING A CALL PROCESSING SERVER

Definition 219

Where Used 219

Sample Configuration Scripts 219

6 INSTALLING A CALL RECORDS SERVER

Definition 243

Where Used 243

Sample Configuration Scripts 243

7 INSTALLING AN AUTHENTICATION AND DIRECTORY SERVER

Definition 253

Where Used 253

Sample Configuration Scripts 253

Multi-Master Replication 278

8 INSTALLING LANGUAGE PROMPTS

Language Prompts Already on Your VCX System 279

Installing Prompts (Primary IP Messaging Server) 279

Installing Prompts (Secondary IP Messaging Server) 280

Downloading Language Prompts 281

Downloading to the Primary IP Messaging Server 281

Downloading to the Secondary IP Messaging Server 282

9 INSTALLING DEVICES

Overview 286

Telephone Installation 286

3Com 3101 Basic Telephone 286

3Com 2101 Basic Telephone 289

3Com 3102 Business Telephone 291

3Com 2102 Business Telephone 293

3Com 3103 Manager Telephone 296

Software Application Installation 299

3Com Complement Attendant Software 299

3Com Call Detail Reporting 299

Attendant Console Installation 300

3Com 3105 Attendant Console 300

Configuring the 3105 Attendant Console Without a DHCP Server 300

Gateway Installation 302

3Com V7111 Analog Gateways 302

3Com V7122 Digital Gateways 303

3Com V6000 (Analog) Integrated Branch Communications

platform 303

3Com V6100 (Digital) Integrated Branch Communications

platform 314

Printer Configuration Overview 317

Adding a Printer 317

Adding a RAID Disk 318

VLAN Configuration 319

Configuring Devices for VLAN Operation 319

10 INSTALLING THE ENTERPRISE MANAGEMENT SUITE

Installing Enterprise Management Suite 323

A CONFIGURING OPTION 184 ON A WINDOWS 2000 DHCP

S

ERVER

Overview 325

Creating Option 184 326

Editing Option 184 Values 327

Configuring the IP Address of the Primary Server 327

Configuring the IP Address of the Alternate Server 328

Voice VLAN Configuration 328

Fail-Over Call Route Point Configuration 329

Completing the Configuration 330

Activating Option 184 331

Manually Configuring a Telephone 332

B AUTOMATED BRANCH OFFICE INSTALLATION

Overview 333

Preparation Steps 333

Configuration Files 334

Creating VCX Server Configuration Files 334

Creating Media Gateway Configuration Files 349

ISC Server 386

Configuration File 386

Sample File 386

Windows 2003 Server 398

Preparation Steps 398

Adding a DHCP Server Role 400

Creating Server-Wide DHCP Options 400

Creating a Branch Office Scope 404

Reserving IP Addresses 411

Activating Scopes 416

Upgrading a Branch Office VCX Server 416

Modifying the dhcpd.conf File 416

Updating the Configuration Files 417

Automated Branch Office Startup 417

C REPLACING A FAILED DISK ON A VCX SERVER

RAID Disk Failure 421

Disk Failure Notification 421

Identifying the Failed Disk 421

Replacing a RAID Disk 422

Non-RAID Disk Failure 423

Replacing a Disk (Single Site) 424

Overview 424

Instructions (Single Site, Two Servers) 425

Instructions (Single Site, Four Servers) 432

Replacing a Disk (Regional Office) 441

Replacing an IP Telephony and Messaging Disk 441

Replacing a Call Processing Server Disk 441

Replacing an IP Messaging Disk 444

Replacing an Authentication and Directory Server Disk 449

Replacing a Call Records Server Disk 458

Replacing a Disk (Branch Office) 460

Replacing a Disk on an IP Telephony and Messaging Server 460

Replacing a Disk on an IP Telephony Server 465

D SPECIFICATIONS

3Com 3103 Manager Telephone 470

3Com 3102 Business Telephone 471

3Com 2102 Business Telephones 471

3Com 3101 Basic Telephone 472

3Com 2101 Basic Telephone 472

3Com 3105 Attendant Console 473

V6000 Integrated Branch Communications Platform 473

V6100 Integrated Branch Communications Platform 474

E OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS

Register Your Product to Gain Service Benefits 475

Solve Problems Online 475

Purchase Extended Warranty and Professional Services 476

Access Software Downloads 476

Contact Us 476

Telephone Technical Support and Repair 477

INDEX

ABOUT THIS GUIDE

This section contains an overview of this guide, lists guide conventions,

related documentation, and product compatibility.

This guide describes how to answer the questions in the installation

scripts, which run when you first start any server in a 3Com

®

VCX

™

V7000

Networked Telephony System. By providing the correct answers to the

script questions, you configure the system for initial operation.

This guide is intended for equipment installers who have a thorough

understanding of telecommunications, VoIP technology, Linux

®

operating

systems, Oracle databases, networks, and system administrator privileges.

Release notes are issued with some products. If the information in the

release notes differs from the information in this guide, follow the

instructions in the release notes.

Conventions This guide may contain notice, text, and screen capture conventions.

Notices Tab le 1

lists notice icons used in this guide.

Table 1 Notice Icon Descriptions

Icon Notice Type Description

Information Note Information that contains important features or

instructions.

Caution Information that alerts you to potential loss of

data or potential damage to an application,

device, system, or network.

Warning Information that alerts you to potential personal

injury.

10 ABOUT THIS GUIDE

Text Tabl e 2 lists text conventions used in this guide.

Table 2 Text Conventions

Convention Description

Screen displays This typeface represents information as it appears on the

screen.

Syntax The word “syntax” means that you must evaluate the syntax

provided and then supply the appropriate values for the

placeholders that appear in angle brackets. Example:

To enable RIPIP, use the following syntax:

SETDefault !<port> -RIPIP CONTrol =

Listen

In this example, you must supply a port number for <port>.

Commands The word “command” means that you must enter the

command exactly as shown and then press Return or Enter.

Commands appear in bold. Example:

To remove the IP address, enter the following command:

SETDefault !0 -IP NETaddr = 0.0.0.0

The words “enter”

and “type”

When you see the word “enter” in this guide, you must type

something, and then press Return or Enter. Do not press

Return or Enter when an instruction simply says “type.”

Keyboard key names If you must press two or more keys simultaneously, the key

names are linked with a plus sign (+). Example:

Press Ctrl+Alt+Del

Words in italics Italics are used to:

■ Emphasize a point.

■ Denote a new term at the place where it is defined in the

text.

■ Identify menu names, menu commands, and software

button names. Examples:

From the Help menu, select Contents.

Click OK.

Related Documentation 11

These 3Com documents contain additional information about the

products in this release that are a part of or support the 3Com

Convergence Applications Suite.

The following documents are a part of the VCX IP Telephony Solution:

■ VCX Maintenance Guide

■ VCX Administration Guide

■ VCX Basic Telephone Quick Reference Guide

■ VCX Business

Telephone Quick Reference Guide

■ VCX

Manager’s Telephone Quick Reference Guide

■ VCX

Telephone Display Quick Reference Guide

■ VCX Basic Telephone Guide

■ VCX Business Telephone Guide

■ VCX Manager’s Telephone Guide

■ VCX Feature Codes for Analog Telephones Quick Reference Guide

■ VCX Security Guide

The following documents are a part of the IP Messaging Module:

■ IP Messaging Module Quick Reference Guide- 3Com Native Interface

■ IP Messaging Module User Guide - 3Com Native Interface

■ IP Messaging Module Quick Reference Guide- Traditional Interface

■ IP Messaging Module User Guide - Traditional Interface

■ IP Messaging Module Operations and System Administration Guide

■ E-Mail Reader Application Quick Start Guide

The following documents are a part of the IP Conferencing Module:

■ IP Conferencing Module Installation Guide

■ IP Conferencing Module Administration Guide

■ IP Conferencing Module User Guide

■ Convergence Center Client User and Administration Guide

12 ABOUT THIS GUIDE

The following documents provide information on products that support

this release:

Enterprise Management Suite

■ Enterprise Management Suite Getting Started Guide, Version 2.3

■ Enterprise Management Suite User Guide, Version 2.3

■ Enterprise Management Suite 2.3 for VCX 7.1 User Guide

Digital Gateways

■ V7122 and V6100 Digital User Guide, Version 4.8

■ V6100 Digital Fast Track Installation Guide, Version 4.8

■ V7122 Digital Fast Track Installation Guide, Version 4.8

Analog Gateways

■ V7111 Analog Fast Track Installation Guide, Version 4.8

■ V7111 Analog User Guide, Version 4.8

■ V6000 Analog Fast Track Installation Guide, Version 4.8

■ V6000 Analog User Guide, Version 4.8

Your Comments Your suggestions are important to us because we want to make our

documentation more useful to you.

Please send e-mail comments about this guide or any of the 3Com Voice

Products documentation and Help systems to:

[email protected]

Please include the following information with your comments:

■ Document title

■ Document part number (found on the front page)

■ Page number

■ Your name and organization (optional)

Your Comments 13

Example:

VCX Installation Guide

Part Number 900-0376-01 Rev AA

Page 25

Please address all questions regarding the 3Com software and hardware

to your authorized 3Com representative.

14 ABOUT THIS GUIDE

1

PRE-INSTALLATION GUIDELINES

The 3Com® VCX IP Telephony Solution delivers reliable, highly-scalable,

comprehensive standards-based IP telephony for large enterprises. This

chapter provides an overview of and pre-installation guidelines for the

VCX

™

V7000 Networked Telephony Systems.

■ Configuration Overview

■ Software Configurations

■ Hardware Configurations

■ Too l s

■ License Keys

■ Gathering Site Information

■ Worksheets

■ Host Names

16 CHAPTER 1: PRE-INSTALLATION GUIDELINES

Configuration

Overview

The VCX IP Telephony Solution (referred to in this guide as the VCX

system) merges telephony with networking by delivering business

telephone service over a data network.

VCX servers run the VCX operating system and host software

components such as the Call Processor, VCX applications (such as IP

Messaging), and configuration databases. SIP-enabled endpoints include

VCX telephones and gateways which provide user access to the Public

Switched Telephone Network (PSTN)

VCX system components can be installed in different configurations

according to the features required and the number of subscribers that

must be supported. The system configuration determines the tasks you

must perform to enable communication between components.

Software Configurations

describes the VCX software components.

Hardware Configurations

, describes the two basic VCX configurations,

single-site and multi-site systems.

Software Configurations 17

Software

Configurations

This section describes the individual software components in a VCX

system.

A VCX system includes the following software services:

■ Call Processor — Performs call processing functions and generates

Call Detail Records (CDRs).

■ Authentication and Directory Service — Performs the following

tasks:

■ Authentication:

Authentication (for example, validating a username and password)

Authorization (for example, verifying a user is allowed to make an

international call)

User-specific routing or translation (for example, processes a

personal speed dial number)

■ Directory (routing and translation functions):

The routing function identifies, selects, and prioritizes all the

possible routes for a given call.

The translation function manipulates the access number as a call

propagates through the system.

■ Accounting Service — Sends, exports, and manages CDRs.

■ SIP Phone Downloader — Loads an application image on to a 3Com

phone, which enables SIP support on the phone.

■ Common Agent — Connects VCX software components such as the

Call Processor, Authentication and Directory Service, and so on, to the

Enterprise Management Suite (EMS) or other SNMP-based network

management tools.

■ Provisioning Service — Provides a web-based user interface for

managing authentication and directory data.

■ Call Records Service — Stores CDRs received from the Accounting

Service. Sometimes referred to as the Billing Server.

■ IP Messaging Service — Provides integrated voice messaging, fax,

and e-mail capabilities, and advanced messaging features such as Find

Me Follow Me call routing and text-to-speech e-mail reading.

18 CHAPTER 1: PRE-INSTALLATION GUIDELINES

These components can be grouped in different ways to create the

software configurations detailed in Table 3

:

During installation, specific software services may or may not be enabled

in a given software configuration. An example is the Call Records Service

which is designed to run on a single hardware platform. In the three

single office configurations, the Call Records Service is enabled on the

Primary IP Telephony and Messaging or Primary IP Telephony server only.

Hardware

Configurations

VCX V7000 systems can support single offices and multiple offices.

Configurations can include regional and branch offices. To determine the

number and type of servers you need, contact your Voice Authorized

3Com Representative.

This section briefly describes the basic hardware configurations that

support VCX systems. Because VCX system software can be installed in a

wide variety of hardware configurations, you must understand how your

VCX system has been installed before you configure its components.

Table 3 Software Configurations

Standard Software Configurations

Software

Service

IP Telephony

and Messaging

Server

Call

Processing

Server

IP

Telephony

Server

IP

Messaging

Server

Authentication

and Directory

Server

Call

Records

Server

Global

VM

Server

Call Processor Yes Yes Yes

SIP Downloader Yes Yes Yes

Authentication

and Directory

Services

Yes Yes Yes

Accounting

Services

Yes Yes Yes

Provisioning

Services

Yes Yes Yes

Common

Agent

Yes Yes Yes Yes Yes Yes Yes

IP Messaging

Services

Yes Yes Yes

Call Records

Services

Yes Yes Yes

Hardware Configurations 19

There are two basic configuration options, single-site and multi-site

systems. The hardware servers in each option type run the VCX operating

system. The V7000-series systems (with IBM X306m or IBM X346

servers),

the 3Com V6000 (Analog) Integrated Branch Communications

Platform, and the 3Com V6100 (Digital) Integrated Branch

Communications Platform

are the current standard hardware platforms.

The next two sections describe typical examples of single-site and

multi-site configurations.

Single-Site

Configurations

This section describes two possible single-site configurations.

■ One Pair of Servers

This configuration supports 1,500 users and includes one pair of IBM

X346 servers. The primary server and the secondary server both run

the IP Telephony and IP Messaging configuration.

The Call Records Service is enabled on the primary server only.

For smaller sites, this configuration could also be set up on two IBM

X306m (supports 500 users).

■ Two Pair of Servers

This configuration provides support for 5,000 users:

■ Two IBM X306m servers run the IP Telephony software

configuration. The Call Records Service is enabled on the primary

server only.

■ Two IBM X346 servers run the IP Messaging configuration.

Multi-Site

Configurations

Multi-site configurations can be configured in two ways:

■ Multiple regional offices, all of which are self-contained but

interconnected. Each office runs either a pair or two pairs of servers as

described in the previous section. These offices may also support

branches, as described below, though typically they do not support as

many users.

■ Multiple regional offices, each of which supports several branch

offices. Each branch office supports between 200 and 500 users.

One of the regional offices contains:

■ Two IBM X346 servers running the Call Processing Server

configuration

20 CHAPTER 1: PRE-INSTALLATION GUIDELINES

■ One or two IBM X346 servers running the IP Messaging services

configuration. The number of servers depends on whether the

branch offices are configured with IP Messaging services or obtain

that service from the regional office.

■ One IBM X346 server running the Authentication and Directory

Server configuration

■ One IBM X346 server running the Call Records Server configuration

The other regional office:

■ Has the same configuration as above except that it does not

contain a Call Records Server

■ Uses the Call Records Server running on the configuration above

Each branch office can operate with an IBM X306m server, a 3Com

V6000 (Analog) Integrated Branch server, or a V6100 (Digital)

Integrated Branch server.

■ The IBM X306m server can run either the IP Telephony and IP

Messaging configuration, or the IP Telephony configuration.

The IP Telephony and IP Messaging configuration enables each

branch office to have its own IP Messaging service (referred to as

local messaging).

The IP Telephony configuration requires that each branch office

obtain IP Messaging services from the regional office (referred to as

global messaging).

■ The 3Com V6000 (Analog) or V6100 (Digital) Integrated Branch

server runs the IP Telephony and IP Messaging configuration which

enables local IP Messaging service.

VCX software version 7.1 (and higher) supports Global Voicemail

Integration. Global Voicemail Integration links regional and branch office

IP Messaging servers through a universal mailbox directory on a special IP

Messaging server called the Global Voicemail Central Server (GVCS).

When enabled, Global Voicemail Integration allows a user to send, reply

to, and forward voicemail messages to any other mailbox in the system.

The GVCS does not carry IP Messaging traffic; it acts as a coordinator that

monitors mailbox activity (mailbox creation, modification, and deletion)

on each IP Messaging server in the system. For example, when a voice

mailbox is created on a branch office, the GVCS updates its global

directory and notifies all the other offices to update their local directories.

Page is loading ...

3com VCX V7000 Installation guide

3com VCX V7000 Installation guide

Related papers

Other documents