3com VCX V7000 Installation guide

http://www.3com.com/

6W100-20090914

Published September 2009

VCX

™

Installation Guide

VCX

™

IP Telephony Solution

System Release 9.0

3Com Corporation

350 Campus Drive

Marlborough, MA

01752-3064

reproduced in any form or by any means or used to make any derivative work (such as translation,

transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from

time to time without obligation on the part of 3Com Corporation to provide notification of such revision

or change.

3Com Corporation provides this documentation without warranty of any kind, either implied or

expressed, including, but not limited to, the implied warranties of merchantability and fitness for a

particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s)

described in this documentation at any time.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein

are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature

and developed solely at private expense. Software is delivered as Commercial Computer Software as

defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR

2.101(a) and as

such is provided with only such rights as are provided in 3Com’s standard commercial license for the

Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015

(November 1995) or FAR

52.227-14 (June 1987), whichever is applicable. You agree not to remove or

deface any portion of any legend provided on any licensed program or documentation contained in, or

delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or

may not be registered in other countries.

3Com and the 3Com logo are registered trademarks of 3Com Corporation. VCX is a trademark of 3Com

Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

_______________________________________________________________________

PATENT INFORMATION

3Com Telephones 3C10281PE, 3C10226PE, 3C10228IRPE, and 3C10248PE are covered by one or more

of the following U.S. patents and other patent applications pending:

5,994,998; 6,140,911; 6,329,906; 6,496,105; 6,535,983; 6,483,203; 6,449,348; 6,212,195

_______________________________________________________________________

TRADEMARKS

Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or

may not be registered in other countries. 3Com and the 3Com logo are registered trademarks of

3Com

Corporation. VCX is a trademark of 3Com Corporation.

CONTENTS

ABOUT THIS GUIDE

Conventions 9

Notices 9

Text 10

Related Documentation 11

Your Comments 11

1 PRE-INSTALLATION GUIDELINES

Configuration Overview 14

Software Configurations 15

Hardware Configurations 16

Single-Site Configurations 17

Multi-Site Configurations 17

Network Interface Configuration 19

Tools 20

Serial Cables 20

Terminal Emulation Program 20

Host Names 21

License Keys 22

Obtaining a

LicenseKey File 22

Installing a License File 22

Backing Up License Files 23

Keeping Your License Key Valid 23

Gathering Site Information 24

Using DNS 24

Single Office Configurations 24

Worksheets 25

Single Sites 26

Regional Office with Mulitple Servers 31

Branch Office Worksheet 49

IP Messaging Client Worksheet 53

2 INSTALLING AN IP TELEPHONY AND MESSAGING SERVER

Definition 57

Where Used 57

Sample Configuration Scripts 58

Post-Installation Steps 124

3 INSTALLING AN IP TELEPHONY SERVER

Definition 125

Where Used 125

Sample Configuration Scripts 125

4 INSTALLING AN IP MESSAGING SERVER

Definition 183

Where Used 183

Sample Configuration Scripts 184

Post-Installation Steps 229

5 INSTALLING A CALL RECORDS SERVER

Definition 241

Where Used 241

Sample Configuration Scripts 241

6 INSTALLING A CALL PROCESSING SERVER

Definition 253

Where Used 253

Sample Configuration Scripts 253

7 INSTALLING AN AUTHENTICATION AND DIRECTORY SERVER

Definition 285

Where Used 285

Sample Configuration Scripts 285

Multi-Master Replication 318

8 INSTALLING LANGUAGE PROMPTS

Language Prompts Already on Your VCX System 319

Installing Prompts (Primary IP Messaging Server) 319

Installing Prompts (Secondary IP Messaging Server) 320

Downloading Language Prompts 321

Downloading to the Primary IP Messaging Server 321

Downloading to the Secondary IP Messaging Server 322

9 INSTALLING DEVICES

Overview 326

Telephone Installation 326

3Com 3101 Basic Telephone 326

3Com 2101 Basic Telephone 329

3Com 3102 Business Telephone 331

3Com 2102 Business Telephone 333

3Com 3103 Manager Telephone 336

Software Application Installation 339

3Com Complement Attendant Software 339

3Com Call Detail Reporting 339

Attendant Console Installation 340

Attendant Console Installation with DHCP 340

Attendant Console Adapter Cable 340

Manually Configuring the 3105A Attendant Console 341

Manually Configuring the 3105B Attendant Console 343

Gateway Installation 345

3Com V7111 Analog Gateways 345

3Com V7122 Digital Gateways 346

3Com V6000 (Analog) Integrated Branch Communications

platform 346

3Com V6100 (Digital) Integrated Branch Communications

platform 357

Printer Configuration Overview 360

Adding a Printer 360

Adding a RAID Disk 361

VLAN Configuration 362

Configuring Devices for VLAN Operation 362

10 INSTALLING THE INTELLIGENT MANAGEMENT CENTER

Installing Intelligent Management Center 365

A CONFIGURING OPTION 184 ON A WINDOWS 2000 DHCP

SERVER

Overview 367

Creating Option 184 368

Editing Option 184 Values 369

Configuring the IP Address of the Primary Server 369

Configuring the IP Address of the Alternate Server 370

Voice VLAN Configuration 370

Fail-Over Call Route Point Configuration 371

Completing the Configuration 372

Activating Option 184 373

Manually Configuring a Telephone 374

B REPLACING A FAILED DISK ON A VCX SERVER

RAID Disk Failure 375

Disk Failure Notification 375

Identifying the Failed Disk 375

Replacing a RAID Disk 376

Non-RAID Disk Failure 377

Names of Software Files 377

Replacing a Disk (Single Site) 378

Overview 378

Instructions (Single Site, Two Servers) 379

Instructions (Single Site, Four Servers) 386

Replacing a Disk (Regional Office) 395

Replacing an IP Telephony and Messaging Disk 395

Replacing a Call Processing Server Disk 395

Replacing an IP Messaging Disk 398

Replacing an Authentication and Directory Server Disk 403

Replacing a Call Records Server Disk 412

Replacing a Disk (Branch Office) 414

Replacing a Disk on an IP Telephony and Messaging Server 414

Replacing a Disk on an IP Telephony Server 419

Replacing a Disk (VCX Connect) 423

Instructions (Single Site, Two Servers) 423

Instructions (Single Site, Standalone Server) 428

C SPECIFICATIONS

3Com 3103 Manager Telephone 432

3Com 3102 Business Telephone 433

3Com 2102 Business Telephones 433

3Com 3101 Basic Telephone 434

3Com 2101 Basic Telephone 434

3Com 3105 Attendant Console 435

V6000 Integrated Branch Communications Platform 435

V6100 Integrated Branch Communications Platform 436

D OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS

Register Your Product to Gain Service Benefits 437

Solve Problems Online 437

Purchase Extended Warranty and Professional Services 438

Access Software Downloads 438

Contact Us 438

Telephone Technical Support and Repair 439

INDEX

ABOUT THIS GUIDE

This section contains an overview of this guide, lists guide conventions,

related documentation, and product compatibility.

This guide describes how to answer the questions in the installation

scripts, which run when you first start any server in a 3Com

®

VCX

™

V7000

Networked Telephony System. By providing the correct answers to the

script questions, you configure the system for initial operation.

This guide is intended for equipment installers who have a thorough

understanding of telecommunications, VoIP technology, Linux

®

operating

systems, Oracle databases, networks, and system administrator privileges.

Release notes are issued with some products. If the information in the

release notes differs from the information in this guide, follow the

instructions in the release notes.

Conventions This guide may contain notice, text, and screen capture conventions.

Notices Table 1 lists notice icons used in this guide.

Table 1 Notice Icon Descriptions

Icon Notice Type Description

Information Note Information that contains important features or

instructions.

Caution Information that alerts you to potential loss of

data or potential damage to an application,

device, system, or network.

Warning Information that alerts you to potential personal

injury.

10 ABOUT THIS GUIDE

Text Table 2 lists text conventions used in this guide.

Table 2 Text Conventions

Convention Description

Screen displays This typeface represents information as it appears on the

screen.

Syntax The word “syntax” means that you must evaluate the syntax

provided and then supply the appropriate values for the

placeholders that appear in angle brackets. Example:

To display the information of a network interface, use the

following syntax:

ifconfig <interface>

The network interface name <interface> must be provided,

for example, eth0 and eth1.

Commands The word “command” means that you must enter the

command exactly as shown and then press Return or Enter.

Commands appear in bold. Example:

To configure IP address 192.168.1.116 and subnet mask

255.255.0.0 for network interface eth0, use the following

command:

ifconfig eth0 192.168.1.116 netmask 255.255.0.0.

The words “enter”

and

“type”

When you see the word “enter” in this guide, you must type

something, and then press Return or Enter. Do not press

Return or Enter when an instruction simply says “type.”

Keyboard key names If you must press two or more keys simultaneously, the key

names are linked with a plus sign (+). Example:

Press Ctrl+Alt+Del

Words in italics Italics are used to:

■ Emphasize a point.

■ Denote a new term at the place where it is defined in the

text.

■ Identify menu names, menu commands, and software

button names. Examples:

From the Help menu, select Contents.

Click OK.

Related Documentation 11

These 3Com documents contain additional information about the

products in this release that are a part of or support the 3Com

Convergence Applications Suite.

The following documents are a part of the VCX IP Telephony Solution:

■ VCX Maintenance Guide

■ VCX Administration Guide

■ VCX Basic Telephone Quick Reference Guide

■ VCX Business

Telephone Quick Reference Guide

■ VCX

Manager’s Telephone Quick Reference Guide

■ VCX

Telephone Display Quick Reference Guide

■ VCX Basic Telephone Guide

■ VCX Business Telephone Guide

■ VCX Manager’s Telephone Guide

■ VCX Feature Codes for Analog Telephones Quick Reference Guide

■ VCX Security Guide

Your Comments Your suggestions are important to us because we want to make our

documentation more useful to you.

Please send e-mail comments about this guide or any of the 3Com Voice

Products documentation and Help systems to:

[email protected]

Please include the following information with your comments:

■ Document title

■ Document part number (found on the front page)

■ Page number

■ Your name and organization (optional)

12 ABOUT THIS GUIDE

Example:

VCX Installation Guide

Part Number 900-0376-01 Rev AA

Page 25

Please address all questions regarding the 3Com software and hardware

to your authorized 3Com representative.

1

PRE-INSTALLATION GUIDELINES

The 3Com® VCX IP Telephony Solution delivers reliable, highly-scalable,

comprehensive standards-based IP telephony for large enterprises. This

chapter provides an overview of and pre-installation guidelines for the

VCX

™

V7000 Networked Telephony Systems.

■ Configuration Overview

■ Software Configurations

■ Hardware Configurations

■ Tools

■ License Keys

■ Gathering Site Information

■ Worksheets

■ Host Names

14 CHAPTER 1: PRE-INSTALLATION GUIDELINES

Configuration

Overview

The VCX IP Telephony Solution (referred to in this guide as the VCX

system) merges telephony with networking by delivering business

telephone service over a data network.

VCX servers run the VCX operating system and host software

components such as the Call Processor, VCX applications (such as IP

Messaging), and configuration databases. SIP-enabled endpoints include

VCX telephones and gateways which provide user access to the Public

Switched Telephone Network (PSTN)

VCX system components can be installed in different configurations

according to the features required and the number of subscribers that

must be supported. The system configuration determines the tasks you

must perform to enable communication between components.

Software Configurations describes the VCX software components.

Hardware Configurations, describes the two basic VCX configurations,

single-site and multi-site systems.

Software Configurations 15

Software

Configurations

This section describes the individual software components in a VCX

system.

A VCX system includes the following software services:

■ Call Processor — Performs call processing functions and generates

Call Detail Records (CDRs).

■ Authentication and Directory Service — Performs the following

tasks:

■ Authentication:

Authentication (for example, validating a username and password)

Authorization (for example, verifying a user is allowed to make an

international call)

User-specific routing or translation (for example, processes a

personal speed dial number)

■ Directory (routing and translation functions):

The routing function identifies, selects, and prioritizes all the

possible routes for a given call.

The translation function manipulates the access number as a call

propagates through the system.

■ Accounting Service — Sends, exports, and manages CDRs.

■ SIP Phone Downloader — Loads an application image on to a 3Com

phone, which enables SIP support on the phone.

■ Common Agent — Connects VCX software components such as the

Call Processor, Authentication and Directory Service, and so on, to the

Enterprise Management Suite (EMS) or other SNMP-based network

management tools.

■ Provisioning Service — Provides a web-based user interface for

managing authentication and directory data.

■ Call Records Service — Stores CDRs received from the Accounting

Service. Sometimes referred to as the Billing Server.

■ IP Messaging Service — Provides integrated voice messaging, fax,

and e-mail capabilities, and advanced messaging features such as Find

Me Follow Me call routing and text-to-speech e-mail reading.

16 CHAPTER 1: PRE-INSTALLATION GUIDELINES

These components can be grouped in different ways to create the

software configurations detailed in

Table 3:

During installation, specific software services may or may not be enabled

in a given software configuration. An example is the Call Records Service

which is designed to run on a single hardware platform. In the three

single office configurations, the Call Records Service is enabled on the

Primary IP Telephony and Messaging or Primary IP Telephony server only.

Hardware

Configurations

VCX V7000 systems can support single offices and multiple offices.

Configurations can include regional and branch offices. To determine the

number and type of servers you need, contact your Voice Authorized

3Com Representative.

This section briefly describes the basic hardware configurations that

support VCX systems. Because VCX system software can be installed in a

wide variety of hardware configurations, you must understand how your

VCX system has been installed before you configure its components.

Table 3 Software Configurations

Standard Software Configurations

Software

Service

IP Telephony

and Messaging

Server

Call

Processing

Server

IP

Telephony

Server

IP

Messaging

Server

Authentication

and Directory

Server

Call

Records

Server

Global

VM

Server

Call Processor Yes Yes Yes

SIP Downloader Yes Yes Yes

Authentication

and Directory

Services

Yes Yes Yes

Accounting

Services

Yes Yes Yes

Provisioning

Services

Yes Yes Yes

Common

Agent

Yes Yes Yes Yes Yes Yes Yes

IP Messaging

Services

Yes Yes Yes

Call Records

Services

Yes Yes Yes

License Service Yes Yes Yes Yes Yes Yes Yes

Hardware Configurations 17

There are two basic configuration options, single-site and multi-site

systems. The hardware servers in each option type run the VCX operating

system. The V7000-series systems (with IBM X3250m2 or IBM X3650

servers),

the 3Com V6000 (Analog) Integrated Branch Communications

Platform, and the 3Com V6100 (Digital) Integrated Branch

Communications Platform

are the current standard hardware platforms.

The next two sections describe typical examples of single-site and

multi-site configurations.

Single-Site

Configurations

This section describes two possible single-site configurations.

■ One Pair of Servers

This configuration supports 1,500 users and includes one pair of IBM

X3650 servers. The primary server and the secondary server both run

the IP Telephony and IP Messaging configuration.

The Call Records Service is enabled on the primary server only.

For smaller sites, this configuration could also be set up on two IBM

X3250m2 (supports 500 users).

■ Two Pair of Servers

This configuration provides support for 5,000 users:

■ Two IBM X3250m2 servers run the IP Telephony software

configuration. The Call Records Service is enabled on the primary

server only.

■ Two IBM X3650 servers run the IP Messaging configuration.

Multi-Site

Configurations

Multi-site configurations can be configured in two ways:

■ Multiple regional offices, all of which are self-contained but

interconnected. Each office runs either a pair or two pairs of servers as

described in the previous section. These offices may also support

branches, as described below, though typically they do not support as

many users.

■ Multiple regional offices, each of which supports several branch

offices. Each branch office supports between 200 and 500 users.

One of the regional offices contains:

■ Two IBM X3650 servers running the Call Processing Server

configuration

18 CHAPTER 1: PRE-INSTALLATION GUIDELINES

■ One or two IBM X3650 servers running the IP Messaging services

configuration. The number of servers depends on whether the

branch offices are configured with IP Messaging services or obtain

that service from the regional office.

■ One IBM X3650 server running the Authentication and Directory

Server configuration

■ One IBM X3650 server running the Call Records Server

configuration

The other regional office:

■ Has the same configuration as above except that it does not

contain a Call Records Server

■ Uses the Call Records Server running on the configuration above

Each branch office can operate with an IBM X3250m2 server, a 3Com

V6000 (Analog) Integrated Branch server, or a V6100 (Digital)

Integrated Branch server.

■ The IBM X3250m2 server can run either the IP Telephony and IP

Messaging configuration, or the IP Telephony configuration.

The IP Telephony and IP Messaging configuration enables each

branch office to have its own IP Messaging service (referred to as

local messaging).

The IP Telephony configuration requires that each branch office

obtain IP Messaging services from the regional office (referred to as

global messaging).

■ The 3Com V6000 (Analog) or V6100 (Digital) Integrated Branch

server runs the IP Telephony and IP Messaging configuration which

enables local IP Messaging service.

VCX software version 7.1 (and higher) supports Global Voicemail

Integration. Global Voicemail Integration links regional and branch office

IP Messaging servers through a universal mailbox directory on a special IP

Messaging server called the Global Voicemail Central Server (GVCS).

When enabled, Global Voicemail Integration allows a user to send, reply

to, and forward voicemail messages to any other mailbox in the system.

The GVCS does not carry IP Messaging traffic; it acts as a coordinator that

monitors mailbox activity (mailbox creation, modification, and deletion)

on each IP Messaging server in the system. For example, when a voice

mailbox is created on a branch office, the GVCS updates its global

directory and notifies all the other offices to update their local directories.

Hardware Configurations 19

The version 7.1 upgrade procedure allows you to enable Global Voicemail

Integration on servers running IP Messaging software. However, you must

install IP Messaging software on a GVCS, and then set up the GVCS

through the IP Messaging administrator configuration interface before

enabling Global Voicemail Integration on regional and branch office IP

Messaging servers. Refer to the IP Messaging Module Operations and

System Administration Guide for more information and for configuration

options.

With VCX software version 7.0 and higher, you can set up IP Messaging

in a client/server configuration. An IP Messaging server can support up to

20 IP Messaging clients. One client can be dedicated to non-voice

applications such as Web provisioning, e-mail synchronization, and

logging. The remaining clients can be dedicated to voice functions. This

type of setup diverts the stream of voice traffic and improves the IP

Messaging server performance. Clients should be located on the subnet

with both management servers or have a minimum of 200 Mbps IP

backbone on a dual subnet network configuration. See the IP Messaging

Operations and System Administration Guide for details.

Network Interface

Configuration

VCX systems require that each server in a regional office have both eth0

and eth1 configured. Branch office servers must have only eth0

configured. Single office systems are considered to be the same as

regional offices for this purpose.

CAUTION: For each regional server, both Network Interface Cards (NICs)

must be connected to only one subnetwork. However, if you configure

the primary regional server on one subnetwork, you can configure the

associated secondary server on a different subnetwork.

For regional servers, individual software services use either eth0 or eth1

as follows:

eth0 eth1

IP Messaging Call Processor

Common Agent SIP Downloader

Authentication and

Directory Server

Accounting Server

Provisioning Interface

20 CHAPTER 1: PRE-INSTALLATION GUIDELINES

For branch servers, all software services use eth0.

Tools All of the servers in VCX systems arrive from the factory configured to use

the server’s serial port as the console connection. No keyboard or mouse

connections are enabled. To connect your PC to the VCX server, use a

Serial Cables and run a Terminal Emulation Program on your PC.

Serial Cables The null modem cable for IBM servers must have these characteristics:

■ DB9 female connector on each end

■ Sufficient length to reach from the PC to the VCX server

The serial cable for 3Com V6000 (Analog) and V6100 (Digital) servers

comes with the server. One end connects to the serial port (marked 1010)

on the connection module located in the middle lower portion of the

front panel.

CAUTION: Insert and remove the cable connector very gently when

attaching the cable to the V6000 front panel. The connector is fragile and

breaks easily.

Terminal Emulation

Program

To configure a VCX server, you must run a terminal emulation program

on your PC that is connected to the serial port on the VCX server. The

program must be configured for the PC serial port you want to use

(typically COM1 or COM2) and must have the parameters shown in

Table 4.

Table 4 Terminal Emulation Program Parameters

IBM X3250m2 or X3650 Servers 3Com V6000 or V6100 Servers

VT100 emulation mode VT100 emulation mode

9600 Baud 115,200 Baud

8 data bits 8 data bits

1 stop bit 1 stop bit

No parity No parity

No flow control No flow control

Page is loading ...

3com VCX V7000 Installation guide

3com VCX V7000 Installation guide

Related papers

Other documents