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6W100-20090914
Published September 2009
VCX
™
Installation Guide
VCX
™
IP Telephony Solution
System Release 9.0
3Com Corporation
350 Campus Drive
Marlborough, MA
01752-3064
Copyright © 2003-2009 3Com Corporation. All Rights Reserved. No part of this documentation may be
reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make changes in content from
time to time without obligation on the part of 3Com Corporation to provide notification of such revision
or change.
3Com Corporation provides this documentation without warranty of any kind, either implied or
expressed, including, but not limited to, the implied warranties of merchantability and fitness for a
particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s)
described in this documentation at any time.
UNITED STATES GOVERNMENT LEGENDS:
If you are a United States government agency, then this documentation and the software described herein
are provided to you subject to the following:
United States Government Legend: All technical data and computer software is commercial in nature
and developed solely at private expense. Software is delivered as Commercial Computer Software as
defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR
2.101(a) and as
such is provided with only such rights as are provided in 3Com’s standard commercial license for the
Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015
(November 1995) or FAR
52.227-14 (June 1987), whichever is applicable. You agree not to remove or
deface any portion of any legend provided on any licensed program or documentation contained in, or
delivered to you in conjunction with guide.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or
may not be registered in other countries.
3Com and the 3Com logo are registered trademarks of 3Com Corporation. VCX is a trademark of 3Com
Corporation.
Other brand and product names may be registered trademarks or trademarks of their respective holders.
_______________________________________________________________________
PATENT INFORMATION
3Com Telephones 3C10281PE, 3C10226PE, 3C10228IRPE, and 3C10248PE are covered by one or more
of the following U.S. patents and other patent applications pending:
5,994,998; 6,140,911; 6,329,906; 6,496,105; 6,535,983; 6,483,203; 6,449,348; 6,212,195
_______________________________________________________________________
TRADEMARKS
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or
may not be registered in other countries. 3Com and the 3Com logo are registered trademarks of
3Com
Corporation. VCX is a trademark of 3Com Corporation.
CONTENTS
ABOUT THIS GUIDE
Conventions 9
Notices 9
Text 10
Related Documentation 11
Your Comments 11
1 PRE-INSTALLATION GUIDELINES
Configuration Overview 14
Software Configurations 15
Hardware Configurations 16
Single-Site Configurations 17
Multi-Site Configurations 17
Network Interface Configuration 19
Tools 20
Serial Cables 20
Terminal Emulation Program 20
Host Names 21
License Keys 22
Obtaining a
LicenseKey File 22
Installing a License File 22
Backing Up License Files 23
Keeping Your License Key Valid 23
Gathering Site Information 24
Using DNS 24
Single Office Configurations 24
Worksheets 25
Single Sites 26
Regional Office with Mulitple Servers 31
Branch Office Worksheet 49
IP Messaging Client Worksheet 53
2 INSTALLING AN IP TELEPHONY AND MESSAGING SERVER
Definition 57
Where Used 57
Sample Configuration Scripts 58
Post-Installation Steps 124
3 INSTALLING AN IP TELEPHONY SERVER
Definition 125
Where Used 125
Sample Configuration Scripts 125
4 INSTALLING AN IP MESSAGING SERVER
Definition 183
Where Used 183
Sample Configuration Scripts 184
Post-Installation Steps 229
5 INSTALLING A CALL RECORDS SERVER
Definition 241
Where Used 241
Sample Configuration Scripts 241
6 INSTALLING A CALL PROCESSING SERVER
Definition 253
Where Used 253
Sample Configuration Scripts 253
7 INSTALLING AN AUTHENTICATION AND DIRECTORY SERVER
Definition 285
Where Used 285
Sample Configuration Scripts 285
Multi-Master Replication 318
8 INSTALLING LANGUAGE PROMPTS
Language Prompts Already on Your VCX System 319
Installing Prompts (Primary IP Messaging Server) 319
Installing Prompts (Secondary IP Messaging Server) 320
Downloading Language Prompts 321
Downloading to the Primary IP Messaging Server 321
Downloading to the Secondary IP Messaging Server 322
9 INSTALLING DEVICES
Overview 326
Telephone Installation 326
3Com 3101 Basic Telephone 326
3Com 2101 Basic Telephone 329
3Com 3102 Business Telephone 331
3Com 2102 Business Telephone 333
3Com 3103 Manager Telephone 336
Software Application Installation 339
3Com Complement Attendant Software 339
3Com Call Detail Reporting 339
Attendant Console Installation 340
Attendant Console Installation with DHCP 340
Attendant Console Adapter Cable 340
Manually Configuring the 3105A Attendant Console 341
Manually Configuring the 3105B Attendant Console 343
Gateway Installation 345
3Com V7111 Analog Gateways 345
3Com V7122 Digital Gateways 346
3Com V6000 (Analog) Integrated Branch Communications
platform 346
3Com V6100 (Digital) Integrated Branch Communications
platform 357
Printer Configuration Overview 360
Adding a Printer 360
Adding a RAID Disk 361
VLAN Configuration 362
Configuring Devices for VLAN Operation 362
10 INSTALLING THE INTELLIGENT MANAGEMENT CENTER
Installing Intelligent Management Center 365
A CONFIGURING OPTION 184 ON A WINDOWS 2000 DHCP
SERVER
Overview 367
Creating Option 184 368
Editing Option 184 Values 369
Configuring the IP Address of the Primary Server 369
Configuring the IP Address of the Alternate Server 370
Voice VLAN Configuration 370
Fail-Over Call Route Point Configuration 371
Completing the Configuration 372
Activating Option 184 373
Manually Configuring a Telephone 374
B REPLACING A FAILED DISK ON A VCX SERVER
RAID Disk Failure 375
Disk Failure Notification 375
Identifying the Failed Disk 375
Replacing a RAID Disk 376
Non-RAID Disk Failure 377
Names of Software Files 377
Replacing a Disk (Single Site) 378
Overview 378
Instructions (Single Site, Two Servers) 379
Instructions (Single Site, Four Servers) 386
Replacing a Disk (Regional Office) 395
Replacing an IP Telephony and Messaging Disk 395
Replacing a Call Processing Server Disk 395
Replacing an IP Messaging Disk 398
Replacing an Authentication and Directory Server Disk 403
Replacing a Call Records Server Disk 412
Replacing a Disk (Branch Office) 414
Replacing a Disk on an IP Telephony and Messaging Server 414
Replacing a Disk on an IP Telephony Server 419
Replacing a Disk (VCX Connect) 423
Instructions (Single Site, Two Servers) 423
Instructions (Single Site, Standalone Server) 428
C SPECIFICATIONS
3Com 3103 Manager Telephone 432
3Com 3102 Business Telephone 433
3Com 2102 Business Telephones 433
3Com 3101 Basic Telephone 434
3Com 2101 Basic Telephone 434
3Com 3105 Attendant Console 435
V6000 Integrated Branch Communications Platform 435
V6100 Integrated Branch Communications Platform 436
D OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS
Register Your Product to Gain Service Benefits 437
Solve Problems Online 437
Purchase Extended Warranty and Professional Services 438
Access Software Downloads 438
Contact Us 438
Telephone Technical Support and Repair 439
INDEX
ABOUT THIS GUIDE
This section contains an overview of this guide, lists guide conventions,
related documentation, and product compatibility.
This guide describes how to answer the questions in the installation
scripts, which run when you first start any server in a 3Com
®
VCX
™
V7000
Networked Telephony System. By providing the correct answers to the
script questions, you configure the system for initial operation.
This guide is intended for equipment installers who have a thorough
understanding of telecommunications, VoIP technology, Linux
®
operating
systems, Oracle databases, networks, and system administrator privileges.
Release notes are issued with some products. If the information in the
release notes differs from the information in this guide, follow the
instructions in the release notes.
Conventions This guide may contain notice, text, and screen capture conventions.
Notices Table 1 lists notice icons used in this guide.
Table 1 Notice Icon Descriptions
Icon Notice Type Description
Information Note Information that contains important features or
instructions.
Caution Information that alerts you to potential loss of
data or potential damage to an application,
device, system, or network.
Warning Information that alerts you to potential personal
injury.
10 ABOUT THIS GUIDE
Text Table 2 lists text conventions used in this guide.
Table 2 Text Conventions
Convention Description
Screen displays This typeface represents information as it appears on the
screen.
Syntax The word “syntax” means that you must evaluate the syntax
provided and then supply the appropriate values for the
placeholders that appear in angle brackets. Example:
To display the information of a network interface, use the
following syntax:
ifconfig <interface>
The network interface name <interface> must be provided,
for example, eth0 and eth1.
Commands The word “command” means that you must enter the
command exactly as shown and then press Return or Enter.
Commands appear in bold. Example:
To configure IP address 192.168.1.116 and subnet mask
255.255.0.0 for network interface eth0, use the following
command:
ifconfig eth0 192.168.1.116 netmask 255.255.0.0.
The words “enter”
and
“type”
When you see the word “enter” in this guide, you must type
something, and then press Return or Enter. Do not press
Return or Enter when an instruction simply says “type.”
Keyboard key names If you must press two or more keys simultaneously, the key
names are linked with a plus sign (+). Example:
Press Ctrl+Alt+Del
Words in italics Italics are used to:
■ Emphasize a point.
■ Denote a new term at the place where it is defined in the
text.
■ Identify menu names, menu commands, and software
button names. Examples:
From the Help menu, select Contents.
Click OK.
Related Documentation 11
Related
Documentation
These 3Com documents contain additional information about the
products in this release that are a part of or support the 3Com
Convergence Applications Suite.
The following documents are a part of the VCX IP Telephony Solution:
■ VCX Maintenance Guide
■ VCX Administration Guide
■ VCX Basic Telephone Quick Reference Guide
■ VCX Business
Telephone Quick Reference Guide
■ VCX
Manager’s Telephone Quick Reference Guide
■ VCX
Telephone Display Quick Reference Guide
■ VCX Basic Telephone Guide
■ VCX Business Telephone Guide
■ VCX Manager’s Telephone Guide
■ VCX Feature Codes for Analog Telephones Quick Reference Guide
■ VCX Security Guide
Your Comments Your suggestions are important to us because we want to make our
documentation more useful to you.
Please send e-mail comments about this guide or any of the 3Com Voice
Products documentation and Help systems to:
Please include the following information with your comments:
■ Document title
■ Document part number (found on the front page)
■ Page number
■ Your name and organization (optional)
12 ABOUT THIS GUIDE
Example:
VCX Installation Guide
Part Number 900-0376-01 Rev AA
Page 25
Please address all questions regarding the 3Com software and hardware
to your authorized 3Com representative.
1
PRE-INSTALLATION GUIDELINES
The 3Com® VCX IP Telephony Solution delivers reliable, highly-scalable,
comprehensive standards-based IP telephony for large enterprises. This
chapter provides an overview of and pre-installation guidelines for the
VCX
™
V7000 Networked Telephony Systems.
■ Configuration Overview
■ Software Configurations
■ Hardware Configurations
■ Tools
■ License Keys
■ Gathering Site Information
■ Worksheets
■ Host Names
14 CHAPTER 1: PRE-INSTALLATION GUIDELINES
Configuration
Overview
The VCX IP Telephony Solution (referred to in this guide as the VCX
system) merges telephony with networking by delivering business
telephone service over a data network.
VCX servers run the VCX operating system and host software
components such as the Call Processor, VCX applications (such as IP
Messaging), and configuration databases. SIP-enabled endpoints include
VCX telephones and gateways which provide user access to the Public
Switched Telephone Network (PSTN)
VCX system components can be installed in different configurations
according to the features required and the number of subscribers that
must be supported. The system configuration determines the tasks you
must perform to enable communication between components.
Software Configurations describes the VCX software components.
Hardware Configurations, describes the two basic VCX configurations,
single-site and multi-site systems.
Software Configurations 15
Software
Configurations
This section describes the individual software components in a VCX
system.
A VCX system includes the following software services:
■ Call Processor — Performs call processing functions and generates
Call Detail Records (CDRs).
■ Authentication and Directory Service — Performs the following
tasks:
■ Authentication:
Authentication (for example, validating a username and password)
Authorization (for example, verifying a user is allowed to make an
international call)
User-specific routing or translation (for example, processes a
personal speed dial number)
■ Directory (routing and translation functions):
The routing function identifies, selects, and prioritizes all the
possible routes for a given call.
The translation function manipulates the access number as a call
propagates through the system.
■ Accounting Service — Sends, exports, and manages CDRs.
■ SIP Phone Downloader — Loads an application image on to a 3Com
phone, which enables SIP support on the phone.
■ Common Agent — Connects VCX software components such as the
Call Processor, Authentication and Directory Service, and so on, to the
Enterprise Management Suite (EMS) or other SNMP-based network
management tools.
■ Provisioning Service — Provides a web-based user interface for
managing authentication and directory data.
■ Call Records Service — Stores CDRs received from the Accounting
Service. Sometimes referred to as the Billing Server.
■ IP Messaging Service — Provides integrated voice messaging, fax,
and e-mail capabilities, and advanced messaging features such as Find
Me Follow Me call routing and text-to-speech e-mail reading.
16 CHAPTER 1: PRE-INSTALLATION GUIDELINES
These components can be grouped in different ways to create the
software configurations detailed in
Table 3:
During installation, specific software services may or may not be enabled
in a given software configuration. An example is the Call Records Service
which is designed to run on a single hardware platform. In the three
single office configurations, the Call Records Service is enabled on the
Primary IP Telephony and Messaging or Primary IP Telephony server only.
Hardware
Configurations
VCX V7000 systems can support single offices and multiple offices.
Configurations can include regional and branch offices. To determine the
number and type of servers you need, contact your Voice Authorized
3Com Representative.
This section briefly describes the basic hardware configurations that
support VCX systems. Because VCX system software can be installed in a
wide variety of hardware configurations, you must understand how your
VCX system has been installed before you configure its components.
Table 3 Software Configurations
Standard Software Configurations
Software
Service
IP Telephony
and Messaging
Server
Call
Processing
Server
IP
Telephony
Server
IP
Messaging
Server
Authentication
and Directory
Server
Call
Records
Server
Global
VM
Server
Call Processor Yes Yes Yes
SIP Downloader Yes Yes Yes
Authentication
and Directory
Services
Yes Yes Yes
Accounting
Services
Yes Yes Yes
Provisioning
Services
Yes Yes Yes
Common
Agent
Yes Yes Yes Yes Yes Yes Yes
IP Messaging
Services
Yes Yes Yes
Call Records
Services
Yes Yes Yes
License Service Yes Yes Yes Yes Yes Yes Yes
Hardware Configurations 17
There are two basic configuration options, single-site and multi-site
systems. The hardware servers in each option type run the VCX operating
system. The V7000-series systems (with IBM X3250m2 or IBM X3650
servers),
the 3Com V6000 (Analog) Integrated Branch Communications
Platform, and the 3Com V6100 (Digital) Integrated Branch
Communications Platform
are the current standard hardware platforms.
The next two sections describe typical examples of single-site and
multi-site configurations.
Single-Site
Configurations
This section describes two possible single-site configurations.
■ One Pair of Servers
This configuration supports 1,500 users and includes one pair of IBM
X3650 servers. The primary server and the secondary server both run
the IP Telephony and IP Messaging configuration.
The Call Records Service is enabled on the primary server only.
For smaller sites, this configuration could also be set up on two IBM
X3250m2 (supports 500 users).
■ Two Pair of Servers
This configuration provides support for 5,000 users:
■ Two IBM X3250m2 servers run the IP Telephony software
configuration. The Call Records Service is enabled on the primary
server only.
■ Two IBM X3650 servers run the IP Messaging configuration.
Multi-Site
Configurations
Multi-site configurations can be configured in two ways:
■ Multiple regional offices, all of which are self-contained but
interconnected. Each office runs either a pair or two pairs of servers as
described in the previous section. These offices may also support
branches, as described below, though typically they do not support as
many users.
■ Multiple regional offices, each of which supports several branch
offices. Each branch office supports between 200 and 500 users.
One of the regional offices contains:
■ Two IBM X3650 servers running the Call Processing Server
configuration
18 CHAPTER 1: PRE-INSTALLATION GUIDELINES
■ One or two IBM X3650 servers running the IP Messaging services
configuration. The number of servers depends on whether the
branch offices are configured with IP Messaging services or obtain
that service from the regional office.
■ One IBM X3650 server running the Authentication and Directory
Server configuration
■ One IBM X3650 server running the Call Records Server
configuration
The other regional office:
■ Has the same configuration as above except that it does not
contain a Call Records Server
■ Uses the Call Records Server running on the configuration above
Each branch office can operate with an IBM X3250m2 server, a 3Com
V6000 (Analog) Integrated Branch server, or a V6100 (Digital)
Integrated Branch server.
■ The IBM X3250m2 server can run either the IP Telephony and IP
Messaging configuration, or the IP Telephony configuration.
The IP Telephony and IP Messaging configuration enables each
branch office to have its own IP Messaging service (referred to as
local messaging).
The IP Telephony configuration requires that each branch office
obtain IP Messaging services from the regional office (referred to as
global messaging).
■ The 3Com V6000 (Analog) or V6100 (Digital) Integrated Branch
server runs the IP Telephony and IP Messaging configuration which
enables local IP Messaging service.
VCX software version 7.1 (and higher) supports Global Voicemail
Integration. Global Voicemail Integration links regional and branch office
IP Messaging servers through a universal mailbox directory on a special IP
Messaging server called the Global Voicemail Central Server (GVCS).
When enabled, Global Voicemail Integration allows a user to send, reply
to, and forward voicemail messages to any other mailbox in the system.
The GVCS does not carry IP Messaging traffic; it acts as a coordinator that
monitors mailbox activity (mailbox creation, modification, and deletion)
on each IP Messaging server in the system. For example, when a voice
mailbox is created on a branch office, the GVCS updates its global
directory and notifies all the other offices to update their local directories.
Hardware Configurations 19
The version 7.1 upgrade procedure allows you to enable Global Voicemail
Integration on servers running IP Messaging software. However, you must
install IP Messaging software on a GVCS, and then set up the GVCS
through the IP Messaging administrator configuration interface before
enabling Global Voicemail Integration on regional and branch office IP
Messaging servers. Refer to the IP Messaging Module Operations and
System Administration Guide for more information and for configuration
options.
With VCX software version 7.0 and higher, you can set up IP Messaging
in a client/server configuration. An IP Messaging server can support up to
20 IP Messaging clients. One client can be dedicated to non-voice
applications such as Web provisioning, e-mail synchronization, and
logging. The remaining clients can be dedicated to voice functions. This
type of setup diverts the stream of voice traffic and improves the IP
Messaging server performance. Clients should be located on the subnet
with both management servers or have a minimum of 200 Mbps IP
backbone on a dual subnet network configuration. See the IP Messaging
Operations and System Administration Guide for details.
Network Interface
Configuration
VCX systems require that each server in a regional office have both eth0
and eth1 configured. Branch office servers must have only eth0
configured. Single office systems are considered to be the same as
regional offices for this purpose.
CAUTION: For each regional server, both Network Interface Cards (NICs)
must be connected to only one subnetwork. However, if you configure
the primary regional server on one subnetwork, you can configure the
associated secondary server on a different subnetwork.
For regional servers, individual software services use either eth0 or eth1
as follows:
eth0 eth1
IP Messaging Call Processor
Common Agent SIP Downloader
Authentication and
Directory Server
Accounting Server
Provisioning Interface
20 CHAPTER 1: PRE-INSTALLATION GUIDELINES
For branch servers, all software services use eth0.
Tools All of the servers in VCX systems arrive from the factory configured to use
the server’s serial port as the console connection. No keyboard or mouse
connections are enabled. To connect your PC to the VCX server, use a
Serial Cables and run a Terminal Emulation Program on your PC.
Serial Cables The null modem cable for IBM servers must have these characteristics:
■ DB9 female connector on each end
■ Sufficient length to reach from the PC to the VCX server
The serial cable for 3Com V6000 (Analog) and V6100 (Digital) servers
comes with the server. One end connects to the serial port (marked 1010)
on the connection module located in the middle lower portion of the
front panel.
CAUTION: Insert and remove the cable connector very gently when
attaching the cable to the V6000 front panel. The connector is fragile and
breaks easily.
Terminal Emulation
Program
To configure a VCX server, you must run a terminal emulation program
on your PC that is connected to the serial port on the VCX server. The
program must be configured for the PC serial port you want to use
(typically COM1 or COM2) and must have the parameters shown in
Table 4.
Table 4 Terminal Emulation Program Parameters
IBM X3250m2 or X3650 Servers 3Com V6000 or V6100 Servers
VT100 emulation mode VT100 emulation mode
9600 Baud 115,200 Baud
8 data bits 8 data bits
1 stop bit 1 stop bit
No parity No parity
No flow control No flow control
/