VeriFone Vx 680 ECR User guide

VeriFone Part Number DOC268-004-EN-E, Revision E

VX 680

Reference Guide

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permission of VeriFone, Inc.

The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the

accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are

for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program

before placing the software into productive use. This document, including without limitation the examples and software programs, is

supplied “As-Is.”

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

1-800-VERIFONE

www.verifone.com

VeriFone Part Number DOC268-004-EN-E, Revision E

VX 680 Reference Guide

VeriFone, the VeriFone logo, VeriCentre, Verix V, Verix eVo, VeriShield, VeriFind, VeriSign, and VeriFont are registered trademarks of

VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

Acknowledgments

RealView is a registered trademark of ARM Ltd. For information and ARM documentation, visit: www.arm.com

VISA is a registered trademark of VISA USA, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

VX 680 Reference Guide 3

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

CHAPTER 1

Terminal Overview Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

CHAPTER 2

Terminal Setup Selecting Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Considerations for Bluetooth AP Charging Base Station . . . . . . . . . . . . . . . 18

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Examining Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

HDMI-Power Barrel Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

VX 680 3G External Power Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Multiport Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

USB Modem Dongle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

USB Serial Dongle (RS232 UART). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing and Replacing MSAM Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Installing the SIM or R-UIM Card (GPRS, CDMA, and 3G Models). . . . . . . . . . 30

Installing and Replacing SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Battery Behavior (No Power Cable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Manual Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Smart Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Installing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Removing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

CONTENTS

4 VX 680 REFERENCE GUIDE

Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Full-Featured Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Bluetooth Access Point Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Powering Up the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Docking the Terminal on the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Attaching the USB Dongles to the Base Station. . . . . . . . . . . . . . . . . . . . . . 39

Charging the Spare Battery on the Base Station . . . . . . . . . . . . . . . . . . . . . . . . 40

Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

VX 680 Bluetooth Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Bluetooth AP Charging Base Station Connector Sockets . . . . . . . . . . . . . . . . . 43

Mounting the Bluetooth AP Charging Base Station . . . . . . . . . . . . . . . . . . . 44

Power Connection to the Bluetooth AP Charging Base Station . . . . . . . . . . 45

Telephone Line Connection to the Bluetooth AP Charging Base Station. . . 45

Connecting a LAN cable to the Bluetooth AP Charging Base Station . . . . . 46

Establishing Bluetooth Connections (for Bluetooth variant) . . . . . . . . . . . . . . . . 47

Bluetooth AccessPoint (AP) Charging Base (Bluetooth Interface) . . . . . . . . 47

Searching for a Bluetooth AP Charging Base Station. . . . . . . . . . . . . . . . . . 47

Pairing the Terminal with a Bluetooth AP Charging Base Station . . . . . . . . 49

Setting the Connection Information for a Paired Device. . . . . . . . . . . . . . . . 50

Pairing with Another Bluetooth AP Charging Base Station. . . . . . . . . . . . . . 50

Removing a Paired Bluetooth AP Charging Base Station . . . . . . . . . . . . . . 50

Removing a Paired Device via Network Control Panel of EOS . . . . . . . . . . 51

Conducting Bluetooth Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

VX 680 3G and GPS Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

GPS Receiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Connecting by 3G. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using the Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

VX 680 ECR (Fiscal Module) Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

CHAPTER 3

Using the Terminal

Keys

Data Entry Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

The Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Function Key Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

CHAPTER 4

Verix Terminal

Manager

When to Use Verix Terminal Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Local and Remote Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Verifying Terminal Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Entering Verix Terminal Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

File Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

System Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

File Group Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Verix Terminal Manager Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Verix Terminal Manager Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Enter and Exit Verix Terminal Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Menu 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

CONTENTS

VX 680 REFERENCE GUIDE 5

Menu 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

CHAPTER 5

File Authentication Introduction to File Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

The VeriFone Certificate Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Special Files Used in the File Authentication Process . . . . . . . . . . . . . . . . . 96

How File Authentication Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Planning for File Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Digital Certificates and the File Authentication Process. . . . . . . . . . . . . . . 105

File Authentication and the File System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

VeriShield File Signing Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

VeriShield File Signing Tool System Requirements . . . . . . . . . . . . . . . . . . 114

Operating Modes for the VeriShield File Signing Tool . . . . . . . . . . . . . . . . 114

Command-Line Entries for the File Signing Tool . . . . . . . . . . . . . . . . . . . . 116

Graphical Interface Mode for the VeriShield File Signing Tool. . . . . . . . . . 118

CHAPTER 6

Performing

Downloads

Downloads and Uploads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Download Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Download Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Download Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Full and Partial Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Support for Multiple Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

How the File System Supports Multiple Applications . . . . . . . . . . . . . . . . . 124

The Main Application is Always Stored in GID1 . . . . . . . . . . . . . . . . . . . . . 124

Physical and Logical Access to File Groups. . . . . . . . . . . . . . . . . . . . . . . . 125

Use of I: drive and F: drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Redirection of Files During Application Downloads . . . . . . . . . . . . . . . . . . 125

Manually Redirecting Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Redirecting Files to Other File Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Restrictions on File Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Using DDL.EXE to Automatically Redirect Files. . . . . . . . . . . . . . . . . . . . . 129

File Redirection in Operating System Downloads. . . . . . . . . . . . . . . . . . . . 129

File Redirection in Back-to-Back Application Downloads . . . . . . . . . . . . . . 129

File Authentication Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Required Certificates and Signature Files . . . . . . . . . . . . . . . . . . . . . . . . . 130

The File Authentication Process During an Application Download. . . . . . . 131

File Group Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Download an Operating System Update Provided by VeriFone. . . . . . . . . 134

File Authentication for Back-to-Back Application Downloads . . . . . . . . . . . 135

Timing Considerations Due to the Authentication Process. . . . . . . . . . . . . 136

Support for File Compression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Effect of Downloads on Existing Files and Data. . . . . . . . . . . . . . . . . . . . . . . . 137

Set Up the Download Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Cable Connection for Direct Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Telephone Line Connection for Telephone Downloads . . . . . . . . . . . . . . . 140

Cable Connection for Back-to-Back Application Downloads . . . . . . . . . . . 141

Direct Application Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Checklist for Effects on Files and Settings in the Receiving Terminal . . . . 142

Direct Application Download Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

CONTENTS

6 VX 680 REFERENCE GUIDE

Direct Operating System Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Checklist for Effects on Files and Settings in the Receiving Terminal . . . . 150

Direct Operating System Download Procedure . . . . . . . . . . . . . . . . . . . . . 152

Download by Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Telephone Download Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Back-to-Back Application Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Checklist for Effects on Files and Settings in the Receiving Terminal . . . . 163

Back-to-Back Application Download Procedure . . . . . . . . . . . . . . . . . . . . . 163

Download from a USB Flash Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Build a VeriFone.zip File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

USB Flash Drive Download Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

CHAPTER 7

Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

CHAPTER 8

Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

CHAPTER 9

VeriFone Service

and Support

Returning a Terminal or Smart Battery for Service. . . . . . . . . . . . . . . . . . . . . . 179

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Serial Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Telephone Line Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

APPENDIX A

System Messages Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Information Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

CONTENTS

VX 680 REFERENCE GUIDE 7

APPENDIX B

Troubleshooting

Guidelines

Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Terminal Display Does not Show Correct/Readable Info. . . . . . . . . . . . . . . . . 201

Smart Battery Does Not Charge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Spare Battery in Base Station Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . 202

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Printer Does Not Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Printer Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

APPENDIX C

Port Pinouts Multiport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

RS-232 Port (USB-Serial Dongle) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Telco Port (USB-Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

DC Input Jack Polarity for

VX 680 3G, Base Station and 08641-01-R Cable . . . . . . . . . . . . . . . . . . . . . . 208

APPENDIX D

ASCII Table The ASCII Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

APPENDIX E

VX 680 Smart

Battery Information

Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Smart Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Advantages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Notable VX 680 Battery Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Safety/Protection Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Cell Temperature Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

ESD Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Trip Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Smart Battery FAQs (for VX 680). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

VX 680 Battery Specific Terms and Definitions . . . . . . . . . . . . . . . . . . . . . . . . 215

VX 680 Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Full-featured Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

General Battery Terms and Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

GLOSSARY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

INDEX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

CONTENTS

8 VX 680 REFERENCE GUIDE

VX 680 REFERENCE GUIDE 9

PREFACE

This guide is your primary source of information for setting up and installing the

VX 680 terminal.

Audience

This guide is useful for anyone installing and configuring a VX 680 terminal. Basic

descriptions of the terminal features are also provided.

Organization

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the VX 680 terminal.

Chapter 2, Terminal Setup. Explains how to set up and install the VX 680 terminal.

Provides information on how to select a location, establish power and telephone

line connections, and how to configure optional peripheral devices.

Chapter 3, Using the Terminal Keys. Explains how to set up and install the VX 680

terminal. It tells you how to select a location, establish power and telephone line

connections, and how to configure optional peripheral devices.

Chapter 4, Verix Terminal Manager. Describes password-controlled,

Verix Terminal Manager operations, as well as how to use it to perform a variety of

test and configuration procedures.

Chapter 5, File Authentication. Describes the file authentication module of the

VeriShield security architecture and describes how to use the file signing utility,

VeriShield File Signing Tool to generate signature files.

Chapter 6, Performing Downloads. Documents procedures for downloading

applications and files to VX 680 units.

Chapter 7, Specifications. Explains how to maintain your VX 680 terminal.

Chapter 8, Maintenance. Discusses the power requirements and dimensions of

the VX 680 terminal.

Chapter 9, VeriFone Service and Support. Provides information on contacting

your local VeriFone representative or service provider, and information on how to

order accessories or documentation from VeriFone.

Appendix A, System Messages. Provides description about error and information

messages, which are grouped into two categories.

Appendix B, Troubleshooting Guidelines. Provides information to help you install

and configure your VeriFone Global Template terminal successfully.

Appendix C, Port Pinouts. Provides list of pinouts for the VeriFone Global

Template terminal, dongles, and cable connectors.

Appendix D, ASCII Table. Provides an ASCII table.

PREFACE

Related Documentation

10 VX 680 REFERENCE GUIDE

Appendix E, VX 680 Smart Battery Information. Provides information about the

VX 680 Smart Battery.

To learn more about the VX 680 terminal, refer to the following set of documents:

• VX 680 Certifications and Regulations Sheet, VPN DOC268-001-EN

• VX 680 Quick Installation Guide, VPN DOC268-002-EN

• VX 680 Standard Base Quick Installation Guide, VPN DOC268-005-EN

• VX 680 Full-Featured Base and Dongle Quick Installation Guide, VPN

DOC268-006-EN

• VX 680 CDMA Certifications and Regulations Sheet, VPN DOC268-012-EN

• VX 680 ECR Certifications and Regulations Sheet, VPN DOC268-034-EN

• VX 680 ECR Quick Installation Guide, VPN DOC268-035-EN

• Verix eVo Volume I: Operating System Programmers Manual, VPN

DOC00301

• Verix eVo Volume II: Operating System and Communications Programmers

Guide, VPN DOC00302

• Verix eVo Volume III: Operating System Programming Tools Reference

Manual, VPN DOC00303

• VX680 3G HW ERS REVA00, SPC268-026-01-A.

• VX 680 3G SW ERS 7-26, SPC268-025-01-A.

• VX 680 3G PRD Rev A01, SPC268-028-01-A.

• VX 680 3G EOS FRD REVB 02.

Conventions and

Acronyms

This section describes conventions and acronyms used in this manual.

Conventions

Various conventions are used to help you quickly identify special formatting. Table

1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross referenced.

See Conventions and Acronyms.

Italics Italic typeface indicates book

titles or emphasis.

You must install a roll of thermal-

sensitive paper in the printer.

Courier The courier typeface is used

while specifying onscreen text,

such as text that you would enter

at a command prompt, or to

provide an URL.

RetrieveClearCardData

retrieves the previous swipe's

clear track data and places it into

the pstSwipeOut

argument.

PREFACE

Conventions and Acronyms

VX 680 R

EFERENCE GUIDE 11

Acronym Definitions

Various acronyms are used in place of the full definition. Table 2 presents

acronyms and their definitions.

The pencil icon is used to

highlight important information.

RS-232-type devices do not work

with the PINpad port.

The caution symbol indicates

possible hardware or software

failure, or loss of data.

The terminal is not waterproof or

dustproof, and is intended for

indoor use only.

The lightning symbol is used as a

warning when bodily injury might

occur.

Due to risk of shock do not use

the terminal near water.

Table 1 Document Conventions

Convention Meaning Example

NOTE

CAUTION

WARNING

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current

A-GPS Assisted Global Positioning System

BT Bluetooth

CDMA Code Division Multiple Access

ECR Electronic Cash Registers

EMV Europay MasterCard and VISA

GPRS General Packet Radio Service

GPS Global Positioning System

GSM Global System for Mobile Communication

HDMI High-Definition Multimedia Interface

HSPA High Speed Packet Access

ITP Internal Thermal Printer

LCD Liquid Crystal Display

LED Light Emitting Diode

MRA Merchandise Return Authorization

MSAM Micromodule-Size Security Access Module

PED PIN Entry Device

PIN Personal Identification Number

PREFACE

Conventions and Acronyms

12 VX 680 REFERENCE GUIDE

QVGA Quarter Video Graphics Array

RJ45 Registered Jack 45

RS-232 Recommended Standard 232

R-UIM Removable User Identity Module

SAM Security Access Module

SD Secure Digital

SIM Subscriber Identity Module

TFT Thin Film Transistor

UART Universal Asynchronous Transmitter/Receiver

UMTS Universal Mobile Telecommunications System

USB Universal Serial Bus

VPN VeriFone Part Number

WiFi Wireless Fidelity

Table 2 Acronym Definitions

Acronym Definitions

VX 680 REFERENCE GUIDE 13

CHAPTER 1

Terminal Overview

This chapter provides a brief description of the VX 680 terminal. This terminal

features a large color and touchscreen display, fast processor, abundant memory,

PCI 2.0, PCI 3.0, and PCI 3.1 security (VX 680 3G), as well as SIM support and

integrated contactless features.

The VX 680 terminal is a portable, battery-powered device designed to fit

comfortably during handheld consumer-facing applications. It features a vibrantly

colored 3.5” TFT QVGA display and a backlit spill-resistant keypad. It supports a

variety of communications technologies including: 3G universal mobile

telecommunications system (UMTS), 802.11b/g/n wireless fidelity (WiFi) with

WPA2 security support, GPRS, Bluetooth

wireless technology (BT), CDMA, and

global positioning system (GPS) / assisted GPS (A-GPS).

Figure 1 VX 680 Terminal

NOTE

VeriFone ships variants of the VX 680 terminal for different markets. Your terminal

may have a different configuration. The following devices may or may not be

present: a smart card reader, none or three MSAM cardholders, and a SIM/R-UIM

cardholder. VX 680 with ECR functionality is specific only to Turkey market.

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TERMINAL OVERVIEW

Features at a Glance

14 VX 680 REFERENCE GUIDE

Features at a

Glance

The following are the features of VX 680:

Features and

Benefits

VX 680 terminals provide the right combination of features and functions including

a triple-track magnetic stripe card reader, smart card reader, SIM (dual SIM for

VX 680 3G), integrated PIN pad, color touchscreen display, optional contactless

support, and a quiet yet fast internal thermal printer (ITP).

Exceptional Ease of

Use

• Lightweight, tapered design, compact, stylish and the ergonomic balance

allows convenient terminal hand-off to the consumer for PIN entry or other

input.

• Large 3.5” color TFT display for boundless application possibilities and easy

readability under various lighting conditions.

• Large, blue backlit keys provide tactile response to simplify usage and

minimize finger slips.

• 38mm diameter paper roll with a trouble-free, drop-in, “clam shell” loading and

dual tear bar that allow receipts to be torn in any direction.

• Quiet and fast integrated thermal printer with a rear placement to maximize

the user interface area.

• Vertical magnetic stripe card reader with an extended blade for optimal card

reading.

• Touchscreen for icon-based applications or electronic signature capture

support.

• Optional hands-free holster is available that fits the server’s or clerk’s belt so

that the POS device can be quickly removed and easily handed to the

customer.

• 400 MHz ARM11 RISC processor

delivers power and usability in a

convenient “hand-over” design.

• Securely supports and runs payment

and value-added applications along

with signature capture.

• Multi-application operating

environment.

• Offers unsurpassed performance on

EMV smart card transactions.

• Advanced memory architecture to

meet tomorrow’s needs with support

for 192 MB

• Max UI design provides large 3.5” color

QVGA display, and large blue backlit

keys for easier viewing.

• Backward compatibility with VeriFone

solutions help reduces development

costs.

• Adds vibrant color and touchscreen to

the smallest purpose-built wireless

payment device.

• Drop-resistant design minimizes

breakage

• Multiple connectivity and Contactless

options.

• 32-bit processing and multi-tasking

capabilities.

• Spill-resistant design forces liquid down

and off the front of the terminal.

• Security architecture exceeds

specifications for PCI-PED and

sophisticated file authentication.

• USB support for VeriFone peripheral

devices.

TERMINAL OVERVIEW

Features and Benefits

VX 680 R

EFERENCE GUIDE 15

Performance and

Durability

• Fast transactions due to powerful 400 MHz ARM11 processor.

• High-capacity 7.2 V 1800 mA Lithium battery.

• Standard base for drop-and-go charging or optional full-featured base with

spare battery charging.

• USB ports for connection to supported USB peripherals.

• Rounded corners and drop resistant to 3 feet on concrete floor to minimize

breakage.

• 192 MB of memory with optional removable SD flash memory.

Security

• PCI PED 2.0 and PCI PED 3.0 approved for debit and other PIN-based

transactions. PCI 3.1 Compliance plus country specifics (Interact, UKCC,

APCA, PCI+ and ZKA) for VX 680 3G.

• EMV Level 1 and 2 Type Approval.

• Tamper-resistant construction, SSL protocols, and VeriShield file

authentication.

• Latest WPA2 WiFi security and supports VeriShield Protect encryption

implementations.

Contactless

Capability

• Advanced contactless architecture that future-proofs investment with a single

contactless interface (SingleCl), SoftSAMs, and side-by-side application

architecture.

• On-screen tap zone (CTLS logo) for optimized user experience.

• Contactless version accepts EMV and mag-stripe contactless payments as

well as PIN-based transactions.

Communication

Technology

• VX 680 GPRS and 3G: Long-range wireless payment for retailers that have no

physical location limitations.

• VX 680 CDMA: Long-range wireless payment for Non-GPRS coverage areas.

• VX 680 WiFi: Ideal for retailers that need multiple wireless devices and has

existing IP infrastructure.

• VX 680 Bluetooth: Simple, plug-and-play installation for locations that need

short-range wireless capability.

TERMINAL OVERVIEW

Features and Benefits

16 VX 680 REFERENCE GUIDE

VX 680 REFERENCE GUIDE 17

CHAPTER 2

Terminal Setup

This chapter describes the terminal setup procedures. You will learn about:

• Selecting Terminal Location.

• Unpacking the Shipping Carton.

• Examining Terminal Features.

• Examining Connection Ports.

• Establishing Telephone Line Connections.

• Installing and Replacing MSAM Cards.

• Installing the Paper Roll.

• Installing the SIM or R-UIM Card (GPRS, CDMA, and 3G Models).

• Installing and Replacing SD Card.

• Battery Behavior (No Power Cable).

• Using the Smart Battery.

• Installing the Smart Battery.

• Removing the Smart Battery.

• Charging the Smart Battery.

• Connecting the Terminal Power Pack.

• Using the Base Station.

• Powering Up the Base Station.

• Docking the Terminal on the Base Station.

• Charging the Spare Battery on the Base Station.

• Conducting Wireless Transactions.

• Conducting Smart Card Transactions.

• VX 680 Bluetooth Support.

• VX 680 3G and GPS Support.

• Using the Magnetic Card Reader.

• Using the Stylus.

• VX 680 ECR (Fiscal Module) Support.

TERMINAL SETUP

Selecting Terminal Location

18 VX 680 REFERENCE GUIDE

Selecting

Terminal

Location

Use the following guidelines when selecting a location for your VX 680 terminal.

Environmental

Factors

• The VX 680 unit is a portable terminal. Select a flat support surface, such as a

countertop or table, to keep the terminal safe in between uses.

• Do not use the terminal where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

• Keep the terminal away from direct sunlight and anything that radiates heat,

such as a stove or motor.

• Do not use the terminal outdoors.

Electrical

Considerations

• Avoid using this product during electrical storms.

• Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air

conditioners, electric motors, neon signs, high-frequency or magnetic security

devices, or computer equipment).

• Do not use the terminal near water or in moist conditions.

Considerations for

Bluetooth AP

Charging Base

Station

The Bluetooth AP Charging Base Station requires the following:

• A power source within two meters.

• A telephone socket within three meters (for PSTN version).

• A location with minimal obstruction for communicating with terminals.

• It is recommended that the Bluetooth AP Charging Base Station be installed

two meters from the ground to allow the LEDs to be seen, and the state of the

connection to be confirmed.

Unpacking the

Shipping Carton

Open the shipping carton and carefully inspect its contents for possible tampering

or shipping damage. The VX 680 device is a secure product and any tampering

may cause the terminal to cease to function properly.

CAUTION

The terminal is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust may void any warranty.

TERMINAL SETUP

Unpacking the Shipping Carton

VX 680 R

EFERENCE GUIDE 19

To unpack the

Shipping Carton

1 Remove and inspect the following items:

• Terminal

• Power pack

• Telephone line cable

• Power cable

• Battery pack

• Paper roll

2 Remove all plastic wrapping from the terminal and other components.

3 Remove the clear protective film from the LCD screen.

4 Save the shipping carton and packing material for future repacking or moving

the terminal.

CAUTION

Do not use a terminal that has been damaged or tampered with. The

VX 680 terminal comes equipped with tamper-evident labels. If a label or

component appears damaged, please notify the shipping company and your

VeriFone representative or service provider immediately.

TERMINAL SETUP

Examining Terminal Features

20 VX 680 REFERENCE GUIDE

Examining

Terminal

Features

Before you continue the installation process, notice the features of the

VX 680 terminal (see Figure 2).

Figure 2 VX 680 Terminal Features (Front Panel)

Front Panel

The front panel includes the following features:

• A Large 3.5” color TFT and touchscreen display.

• A set of keys that include:

• A 12-key, telephone-style keypad (keypads may vary in style).

• Three color-coded function keys below the keypad (from left to right:

CANCEL, CLEAR, ENTER).

• A magnetic card reader, built into the right side. Swipe the card using the

proper direction, with the magnetic stripe down and facing inward, toward the

keypad.

• A green indicator LED indicates power is ON.

• An internal thermal printer at the back of the terminal.

• A smart card reader, built into the front of the terminal. For directions on how

to use a smart card, see Conducting Smart Card Transactions.

• A stylus, inserted on top of the terminal above the screen.

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