VeriFone Vx 680 ECR User guide

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VeriFone Part Number DOC268-004-EN-E, Revision E
VX 680
Reference Guide
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All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
1-800-VERIFONE
www.verifone.com
VeriFone Part Number DOC268-004-EN-E, Revision E
VX 680 Reference Guide
© 2013 VeriFone, Inc.
VeriFone, the VeriFone logo, VeriCentre, Verix V, Verix eVo, VeriShield, VeriFind, VeriSign, and VeriFont are registered trademarks of
VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
Acknowledgments
RealView is a registered trademark of ARM Ltd. For information and ARM documentation, visit: www.arm.com
VISA is a registered trademark of VISA USA, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
VX 680 Reference Guide 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 1
Terminal Overview Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
CHAPTER 2
Terminal Setup Selecting Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Considerations for Bluetooth AP Charging Base Station . . . . . . . . . . . . . . . 18
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Examining Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
HDMI-Power Barrel Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
VX 680 3G External Power Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Multiport Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
USB Modem Dongle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
USB Serial Dongle (RS232 UART). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Installing and Replacing MSAM Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Installing the SIM or R-UIM Card (GPRS, CDMA, and 3G Models). . . . . . . . . . 30
Installing and Replacing SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Battery Behavior (No Power Cable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Manual Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Smart Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Installing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Removing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
CONTENTS
4 VX 680 REFERENCE GUIDE
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Full-Featured Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Bluetooth Access Point Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Powering Up the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Docking the Terminal on the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Attaching the USB Dongles to the Base Station. . . . . . . . . . . . . . . . . . . . . . 39
Charging the Spare Battery on the Base Station . . . . . . . . . . . . . . . . . . . . . . . . 40
Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
VX 680 Bluetooth Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Bluetooth AP Charging Base Station Connector Sockets . . . . . . . . . . . . . . . . . 43
Mounting the Bluetooth AP Charging Base Station . . . . . . . . . . . . . . . . . . . 44
Power Connection to the Bluetooth AP Charging Base Station . . . . . . . . . . 45
Telephone Line Connection to the Bluetooth AP Charging Base Station. . . 45
Connecting a LAN cable to the Bluetooth AP Charging Base Station . . . . . 46
Establishing Bluetooth Connections (for Bluetooth variant) . . . . . . . . . . . . . . . . 47
Bluetooth AccessPoint (AP) Charging Base (Bluetooth Interface) . . . . . . . . 47
Searching for a Bluetooth AP Charging Base Station. . . . . . . . . . . . . . . . . . 47
Pairing the Terminal with a Bluetooth AP Charging Base Station . . . . . . . . 49
Setting the Connection Information for a Paired Device. . . . . . . . . . . . . . . . 50
Pairing with Another Bluetooth AP Charging Base Station. . . . . . . . . . . . . . 50
Removing a Paired Bluetooth AP Charging Base Station . . . . . . . . . . . . . . 50
Removing a Paired Device via Network Control Panel of EOS . . . . . . . . . . 51
Conducting Bluetooth Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
VX 680 3G and GPS Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
GPS Receiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Connecting by 3G. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using the Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
VX 680 ECR (Fiscal Module) Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
CHAPTER 3
Using the Terminal
Keys
Data Entry Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
The Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Function Key Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
CHAPTER 4
Verix Terminal
Manager
When to Use Verix Terminal Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Local and Remote Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Verifying Terminal Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Entering Verix Terminal Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
File Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
System Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
File Group Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Verix Terminal Manager Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Verix Terminal Manager Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Enter and Exit Verix Terminal Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Menu 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
CONTENTS
VX 680 REFERENCE GUIDE 5
Menu 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
CHAPTER 5
File Authentication Introduction to File Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
The VeriFone Certificate Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Special Files Used in the File Authentication Process . . . . . . . . . . . . . . . . . 96
How File Authentication Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Planning for File Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Digital Certificates and the File Authentication Process. . . . . . . . . . . . . . . 105
File Authentication and the File System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
VeriShield File Signing Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
VeriShield File Signing Tool System Requirements . . . . . . . . . . . . . . . . . . 114
Operating Modes for the VeriShield File Signing Tool . . . . . . . . . . . . . . . . 114
Command-Line Entries for the File Signing Tool . . . . . . . . . . . . . . . . . . . . 116
Graphical Interface Mode for the VeriShield File Signing Tool. . . . . . . . . . 118
CHAPTER 6
Performing
Downloads
Downloads and Uploads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Download Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Download Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Download Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Full and Partial Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Support for Multiple Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
How the File System Supports Multiple Applications . . . . . . . . . . . . . . . . . 124
The Main Application is Always Stored in GID1 . . . . . . . . . . . . . . . . . . . . . 124
Physical and Logical Access to File Groups. . . . . . . . . . . . . . . . . . . . . . . . 125
Use of I: drive and F: drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Redirection of Files During Application Downloads . . . . . . . . . . . . . . . . . . 125
Manually Redirecting Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Redirecting Files to Other File Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Restrictions on File Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Using DDL.EXE to Automatically Redirect Files. . . . . . . . . . . . . . . . . . . . . 129
File Redirection in Operating System Downloads. . . . . . . . . . . . . . . . . . . . 129
File Redirection in Back-to-Back Application Downloads . . . . . . . . . . . . . . 129
File Authentication Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Required Certificates and Signature Files . . . . . . . . . . . . . . . . . . . . . . . . . 130
The File Authentication Process During an Application Download. . . . . . . 131
File Group Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Download an Operating System Update Provided by VeriFone. . . . . . . . . 134
File Authentication for Back-to-Back Application Downloads . . . . . . . . . . . 135
Timing Considerations Due to the Authentication Process. . . . . . . . . . . . . 136
Support for File Compression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Effect of Downloads on Existing Files and Data. . . . . . . . . . . . . . . . . . . . . . . . 137
Set Up the Download Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Cable Connection for Direct Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Telephone Line Connection for Telephone Downloads . . . . . . . . . . . . . . . 140
Cable Connection for Back-to-Back Application Downloads . . . . . . . . . . . 141
Direct Application Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Checklist for Effects on Files and Settings in the Receiving Terminal . . . . 142
Direct Application Download Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
CONTENTS
6 VX 680 REFERENCE GUIDE
Direct Operating System Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Checklist for Effects on Files and Settings in the Receiving Terminal . . . . 150
Direct Operating System Download Procedure . . . . . . . . . . . . . . . . . . . . . 152
Download by Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Telephone Download Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Back-to-Back Application Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Checklist for Effects on Files and Settings in the Receiving Terminal . . . . 163
Back-to-Back Application Download Procedure . . . . . . . . . . . . . . . . . . . . . 163
Download from a USB Flash Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Build a VeriFone.zip File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
USB Flash Drive Download Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
CHAPTER 7
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
CHAPTER 8
Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
CHAPTER 9
VeriFone Service
and Support
Returning a Terminal or Smart Battery for Service. . . . . . . . . . . . . . . . . . . . . . 179
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Serial Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Telephone Line Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
APPENDIX A
System Messages Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Information Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
CONTENTS
VX 680 REFERENCE GUIDE 7
APPENDIX B
Troubleshooting
Guidelines
Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Terminal Display Does not Show Correct/Readable Info. . . . . . . . . . . . . . . . . 201
Smart Battery Does Not Charge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Spare Battery in Base Station Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . 202
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Printer Does Not Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Printer Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
APPENDIX C
Port Pinouts Multiport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
RS-232 Port (USB-Serial Dongle) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Telco Port (USB-Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
DC Input Jack Polarity for
VX 680 3G, Base Station and 08641-01-R Cable . . . . . . . . . . . . . . . . . . . . . . 208
APPENDIX D
ASCII Table The ASCII Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
APPENDIX E
VX 680 Smart
Battery Information
Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Smart Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Advantages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Notable VX 680 Battery Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Safety/Protection Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Cell Temperature Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
ESD Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Trip Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Smart Battery FAQs (for VX 680). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
VX 680 Battery Specific Terms and Definitions . . . . . . . . . . . . . . . . . . . . . . . . 215
VX 680 Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Full-featured Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
General Battery Terms and Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
GLOSSARY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
INDEX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
CONTENTS
8 VX 680 REFERENCE GUIDE
VX 680 REFERENCE GUIDE 9
PREFACE
This guide is your primary source of information for setting up and installing the
VX 680 terminal.
Audience
This guide is useful for anyone installing and configuring a VX 680 terminal. Basic
descriptions of the terminal features are also provided.
Organization
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the VX 680 terminal.
Chapter 2, Terminal Setup. Explains how to set up and install the VX 680 terminal.
Provides information on how to select a location, establish power and telephone
line connections, and how to configure optional peripheral devices.
Chapter 3, Using the Terminal Keys. Explains how to set up and install the VX 680
terminal. It tells you how to select a location, establish power and telephone line
connections, and how to configure optional peripheral devices.
Chapter 4, Verix Terminal Manager. Describes password-controlled,
Verix Terminal Manager operations, as well as how to use it to perform a variety of
test and configuration procedures.
Chapter 5, File Authentication. Describes the file authentication module of the
VeriShield security architecture and describes how to use the file signing utility,
VeriShield File Signing Tool to generate signature files.
Chapter 6, Performing Downloads. Documents procedures for downloading
applications and files to VX 680 units.
Chapter 7, Specifications. Explains how to maintain your VX 680 terminal.
Chapter 8, Maintenance. Discusses the power requirements and dimensions of
the VX 680 terminal.
Chapter 9, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
Appendix A, System Messages. Provides description about error and information
messages, which are grouped into two categories.
Appendix B, Troubleshooting Guidelines. Provides information to help you install
and configure your VeriFone Global Template terminal successfully.
Appendix C, Port Pinouts. Provides list of pinouts for the VeriFone Global
Template terminal, dongles, and cable connectors.
Appendix D, ASCII Table. Provides an ASCII table.
PREFACE
Related Documentation
10 VX 680 REFERENCE GUIDE
Appendix E, VX 680 Smart Battery Information. Provides information about the
VX 680 Smart Battery.
Related
Documentation
To learn more about the VX 680 terminal, refer to the following set of documents:
VX 680 Certifications and Regulations Sheet, VPN DOC268-001-EN
VX 680 Quick Installation Guide, VPN DOC268-002-EN
VX 680 Standard Base Quick Installation Guide, VPN DOC268-005-EN
VX 680 Full-Featured Base and Dongle Quick Installation Guide, VPN
DOC268-006-EN
VX 680 CDMA Certifications and Regulations Sheet, VPN DOC268-012-EN
VX 680 ECR Certifications and Regulations Sheet, VPN DOC268-034-EN
VX 680 ECR Quick Installation Guide, VPN DOC268-035-EN
Verix eVo Volume I: Operating System Programmers Manual, VPN
DOC00301
Verix eVo Volume II: Operating System and Communications Programmers
Guide, VPN DOC00302
Verix eVo Volume III: Operating System Programming Tools Reference
Manual, VPN DOC00303
VX680 3G HW ERS REVA00, SPC268-026-01-A.
VX 680 3G SW ERS 7-26, SPC268-025-01-A.
VX 680 3G PRD Rev A01, SPC268-028-01-A.
VX 680 3G EOS FRD REVB 02.
Conventions and
Acronyms
This section describes conventions and acronyms used in this manual.
Conventions
Various conventions are used to help you quickly identify special formatting. Table
1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
See Conventions and Acronyms.
Italics Italic typeface indicates book
titles or emphasis.
You must install a roll of thermal-
sensitive paper in the printer.
Courier The courier typeface is used
while specifying onscreen text,
such as text that you would enter
at a command prompt, or to
provide an URL.
RetrieveClearCardData
retrieves the previous swipe's
clear track data and places it into
the pstSwipeOut
argument.
PREFACE
Conventions and Acronyms
VX 680 R
EFERENCE GUIDE 11
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
The pencil icon is used to
highlight important information.
RS-232-type devices do not work
with the PINpad port.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
The terminal is not waterproof or
dustproof, and is intended for
indoor use only.
The lightning symbol is used as a
warning when bodily injury might
occur.
Due to risk of shock do not use
the terminal near water.
Table 1 Document Conventions
Convention Meaning Example
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
A-GPS Assisted Global Positioning System
BT Bluetooth
CDMA Code Division Multiple Access
ECR Electronic Cash Registers
EMV Europay MasterCard and VISA
GPRS General Packet Radio Service
GPS Global Positioning System
GSM Global System for Mobile Communication
HDMI High-Definition Multimedia Interface
HSPA High Speed Packet Access
ITP Internal Thermal Printer
LCD Liquid Crystal Display
LED Light Emitting Diode
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PED PIN Entry Device
PIN Personal Identification Number
PREFACE
Conventions and Acronyms
12 VX 680 REFERENCE GUIDE
QVGA Quarter Video Graphics Array
RJ45 Registered Jack 45
RS-232 Recommended Standard 232
R-UIM Removable User Identity Module
SAM Security Access Module
SD Secure Digital
SIM Subscriber Identity Module
TFT Thin Film Transistor
UART Universal Asynchronous Transmitter/Receiver
UMTS Universal Mobile Telecommunications System
USB Universal Serial Bus
VPN VeriFone Part Number
WiFi Wireless Fidelity
Table 2 Acronym Definitions
Acronym Definitions
VX 680 REFERENCE GUIDE 13
CHAPTER 1
Terminal Overview
This chapter provides a brief description of the VX 680 terminal. This terminal
features a large color and touchscreen display, fast processor, abundant memory,
PCI 2.0, PCI 3.0, and PCI 3.1 security (VX 680 3G), as well as SIM support and
integrated contactless features.
The VX 680 terminal is a portable, battery-powered device designed to fit
comfortably during handheld consumer-facing applications. It features a vibrantly
colored 3.5” TFT QVGA display and a backlit spill-resistant keypad. It supports a
variety of communications technologies including: 3G universal mobile
telecommunications system (UMTS), 802.11b/g/n wireless fidelity (WiFi) with
WPA2 security support, GPRS, Bluetooth
wireless technology (BT), CDMA, and
global positioning system (GPS) / assisted GPS (A-GPS).
Figure 1 VX 680 Terminal
NOTE
VeriFone ships variants of the VX 680 terminal for different markets. Your terminal
may have a different configuration. The following devices may or may not be
present: a smart card reader, none or three MSAM cardholders, and a SIM/R-UIM
cardholder. VX 680 with ECR functionality is specific only to Turkey market.
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TERMINAL OVERVIEW
Features at a Glance
14 VX 680 REFERENCE GUIDE
Features at a
Glance
The following are the features of VX 680:
Features and
Benefits
VX 680 terminals provide the right combination of features and functions including
a triple-track magnetic stripe card reader, smart card reader, SIM (dual SIM for
VX 680 3G), integrated PIN pad, color touchscreen display, optional contactless
support, and a quiet yet fast internal thermal printer (ITP).
Exceptional Ease of
Use
Lightweight, tapered design, compact, stylish and the ergonomic balance
allows convenient terminal hand-off to the consumer for PIN entry or other
input.
Large 3.5” color TFT display for boundless application possibilities and easy
readability under various lighting conditions.
Large, blue backlit keys provide tactile response to simplify usage and
minimize finger slips.
38mm diameter paper roll with a trouble-free, drop-in, “clam shell” loading and
dual tear bar that allow receipts to be torn in any direction.
Quiet and fast integrated thermal printer with a rear placement to maximize
the user interface area.
Vertical magnetic stripe card reader with an extended blade for optimal card
reading.
Touchscreen for icon-based applications or electronic signature capture
support.
Optional hands-free holster is available that fits the server’s or clerk’s belt so
that the POS device can be quickly removed and easily handed to the
customer.
400 MHz ARM11 RISC processor
delivers power and usability in a
convenient “hand-over” design.
Securely supports and runs payment
and value-added applications along
with signature capture.
Multi-application operating
environment.
Offers unsurpassed performance on
EMV smart card transactions.
Advanced memory architecture to
meet tomorrow’s needs with support
for 192 MB
Max UI design provides large 3.5” color
QVGA display, and large blue backlit
keys for easier viewing.
Backward compatibility with VeriFone
solutions help reduces development
costs.
Adds vibrant color and touchscreen to
the smallest purpose-built wireless
payment device.
Drop-resistant design minimizes
breakage
Multiple connectivity and Contactless
options.
32-bit processing and multi-tasking
capabilities.
Spill-resistant design forces liquid down
and off the front of the terminal.
Security architecture exceeds
specifications for PCI-PED and
sophisticated file authentication.
USB support for VeriFone peripheral
devices.
TERMINAL OVERVIEW
Features and Benefits
VX 680 R
EFERENCE GUIDE 15
Performance and
Durability
Fast transactions due to powerful 400 MHz ARM11 processor.
High-capacity 7.2 V 1800 mA Lithium battery.
Standard base for drop-and-go charging or optional full-featured base with
spare battery charging.
USB ports for connection to supported USB peripherals.
Rounded corners and drop resistant to 3 feet on concrete floor to minimize
breakage.
192 MB of memory with optional removable SD flash memory.
Security
PCI PED 2.0 and PCI PED 3.0 approved for debit and other PIN-based
transactions. PCI 3.1 Compliance plus country specifics (Interact, UKCC,
APCA, PCI+ and ZKA) for VX 680 3G.
EMV Level 1 and 2 Type Approval.
Tamper-resistant construction, SSL protocols, and VeriShield file
authentication.
Latest WPA2 WiFi security and supports VeriShield Protect encryption
implementations.
Contactless
Capability
Advanced contactless architecture that future-proofs investment with a single
contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.
On-screen tap zone (CTLS logo) for optimized user experience.
Contactless version accepts EMV and mag-stripe contactless payments as
well as PIN-based transactions.
Communication
Technology
VX 680 GPRS and 3G: Long-range wireless payment for retailers that have no
physical location limitations.
VX 680 CDMA: Long-range wireless payment for Non-GPRS coverage areas.
VX 680 WiFi: Ideal for retailers that need multiple wireless devices and has
existing IP infrastructure.
VX 680 Bluetooth: Simple, plug-and-play installation for locations that need
short-range wireless capability.
TERMINAL OVERVIEW
Features and Benefits
16 VX 680 REFERENCE GUIDE
VX 680 REFERENCE GUIDE 17
CHAPTER 2
Terminal Setup
This chapter describes the terminal setup procedures. You will learn about:
Selecting Terminal Location.
Unpacking the Shipping Carton.
Examining Terminal Features.
Examining Connection Ports.
Establishing Telephone Line Connections.
Installing and Replacing MSAM Cards.
Installing the Paper Roll.
Installing the SIM or R-UIM Card (GPRS, CDMA, and 3G Models).
Installing and Replacing SD Card.
Battery Behavior (No Power Cable).
Using the Smart Battery.
Installing the Smart Battery.
Removing the Smart Battery.
Charging the Smart Battery.
Connecting the Terminal Power Pack.
Using the Base Station.
Powering Up the Base Station.
Docking the Terminal on the Base Station.
Charging the Spare Battery on the Base Station.
Conducting Wireless Transactions.
Conducting Smart Card Transactions.
VX 680 Bluetooth Support.
VX 680 3G and GPS Support.
Using the Magnetic Card Reader.
Using the Stylus.
VX 680 ECR (Fiscal Module) Support.
TERMINAL SETUP
Selecting Terminal Location
18 VX 680 REFERENCE GUIDE
Selecting
Terminal
Location
Use the following guidelines when selecting a location for your VX 680 terminal.
Environmental
Factors
The VX 680 unit is a portable terminal. Select a flat support surface, such as a
countertop or table, to keep the terminal safe in between uses.
Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
Do not use the terminal outdoors.
Electrical
Considerations
Avoid using this product during electrical storms.
Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
Do not use the terminal near water or in moist conditions.
Considerations for
Bluetooth AP
Charging Base
Station
The Bluetooth AP Charging Base Station requires the following:
A power source within two meters.
A telephone socket within three meters (for PSTN version).
A location with minimal obstruction for communicating with terminals.
It is recommended that the Bluetooth AP Charging Base Station be installed
two meters from the ground to allow the LEDs to be seen, and the state of the
connection to be confirmed.
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The VX 680 device is a secure product and any tampering
may cause the terminal to cease to function properly.
CAUTION
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
TERMINAL SETUP
Unpacking the Shipping Carton
VX 680 R
EFERENCE GUIDE 19
To unpack the
Shipping Carton
1 Remove and inspect the following items:
Terminal
Power pack
Telephone line cable
Power cable
Battery pack
Paper roll
2 Remove all plastic wrapping from the terminal and other components.
3 Remove the clear protective film from the LCD screen.
4 Save the shipping carton and packing material for future repacking or moving
the terminal.
CAUTION
Do not use a terminal that has been damaged or tampered with. The
VX 680 terminal comes equipped with tamper-evident labels. If a label or
component appears damaged, please notify the shipping company and your
VeriFone representative or service provider immediately.
TERMINAL SETUP
Examining Terminal Features
20 VX 680 REFERENCE GUIDE
Examining
Terminal
Features
Before you continue the installation process, notice the features of the
VX 680 terminal (see Figure 2).
Figure 2 VX 680 Terminal Features (Front Panel)
Front Panel
The front panel includes the following features:
A Large 3.5” color TFT and touchscreen display.
A set of keys that include:
A 12-key, telephone-style keypad (keypads may vary in style).
Three color-coded function keys below the keypad (from left to right:
CANCEL, CLEAR, ENTER).
A magnetic card reader, built into the right side. Swipe the card using the
proper direction, with the magnetic stripe down and facing inward, toward the
keypad.
A green indicator LED indicates power is ON.
An internal thermal printer at the back of the terminal.
A smart card reader, built into the front of the terminal. For directions on how
to use a smart card, see Conducting Smart Card Transactions.
A stylus, inserted on top of the terminal above the screen.
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