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Vertical Comdial DX-80 Technical Manual

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Programming Manual
Technical Manual - Volume II
GCA60-001 RB1105
DX-80 Programming Manual
Technical Manual - Volume II
Copyright © 2005 Vertical Communications, Inc.
All rights reserved. Unauthorized use of this document is prohibited.
Vertical Communications, Inc.
106 Cattlemen Road, Sarasota, FL 34243
(941)554-5000 or (800) 266-3425
-Notice-
Vertical Communications, the Vertical Communications logo and combinations thereof,
and Corporate Office are trademarks ofVertical Communications, Inc. Artisoft, TeleVantage, InstantOffice,
Comdial and Vertical Networks are registered trademarks of Artisoft, Inc.
All other brand and product names are used for identification only and are the property of their respective holders.
.
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REVISION HISTORY
Version Changes Date
01 Initial version October-31-2003
02 Comdial Rebrand March 9, 2004
03 Vertical Rebrand updates November 10, 2005
>
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This Page Intentionally Left Blank
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INTRODUCTION > AUDIENCE DESCRIPTION
Introduction
This manual describes how to set up the database and related settings of the DX-80 system once you have installed
it. It also contains procedures covering how to modify an existing system’s programming.
This manual is intended to provide:
• basic knowledge of the functions and features of the DX-80 hardware and software
• step-by-step procedures for programming the DX-80 database, either on or off site.
Audience Description
This manual is intended for persons who:
• plan for, install, and program hardware and software in support of telecommunications switching systems,
using the Comdial DX-80 switch and analog and digital phones.
• maintain and update such phone systems on a day-to-day basis.
• support their onsite client base.
This manual assumes:
• knowledge of the telephony industry, in particular small PBX switches and telephones.
• familiarity with personal computer hardware and software, including modems, and the Microsoft DOS oper-
ating environment (applicable to using PC-DBA only).
You should:
• read this manual in normal reading sequence before starting this programming task.
• refer to this manual as necessary while performing programming, servicing, and upgrading tasks.
Related Publications
This manual refers you to related publications, when appropriate, for additional information.
• DX-80 Technical Manual, Volume 1, Installation and Maintenance, part number IMI72-001.
Conventions Used in this Manual
Many of the procedures require you to enter settings or to choose from a list of variables. To signify when you are
to act upon an item, parameter, button, etc. we italicize the name of the item being acted upon. For example, the
following sentences instruct you to press a specific key on your keyboard.
• Press Enter.
• Press Esc.
• Press Page Up or Page Down.
• Press and hold the Shift and Ctrl keys simultaneously.
In contrast, the following sentence instructs you to type in a required response; notice the word “Enter” when used
in this way is not italicized because you are not pushing a specific key name.
• Enter the value you want to use for this feature.
INTRODUCTION > CONVENTIONS USED IN THIS MANUAL
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Similarly, when you select a menu option, we italicize the name of the menu item because you are required to take
the action of choosing it, even though the item may not appear in italics on the system menu or display.
• Use the arrow keys to highlight Programming and press Enter.
At other times in the manual, we discuss prompts that the system displays to you. In these cases, we enclose the
exact wording of the prompt in quotation marks to signify that the system is, in essence, speaking to you.
• The system prompts, “Enter your password now.”
If the system is actually playing a recording aloud, we enclose the exact wording of the prompt in quotation marks
and italics to signify that the system is in actually speaking to you.
• The system says, “You have no more new messages.”
Italics and quotes are also of course used in their normal contexts, that is, for emphasis and to identify what words
are spoken.
• This is called a hot transfer, that is, the system transfers the call without ringing the extension.
There are times when this manual will instruct you to enter a number from within a range of numbers. In this
instance, we use the “~ “ character to indicate the range. For example, 05-01-1~3-001~100 tells you to enter:
• 05
• 01
• a 1, 2, or 3,
• a three-digit number that falls in the 001 to 100 range.
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TABLE OF CONTENTS
Chapter REVISION HISTORY
Introduction
Audience Description .................................................................................................v
Related Publications ...................................................................................................v
Conventions Used in this Manual ...............................................................................v
Chapter 1. Overview
1.1 Programming Methods .......................................................................................19
1.2 Upgrading an Existing System ...........................................................................21
1.3 Programming a New System ..............................................................................22
1.3.1 Setting Up the System Features ...........................................................................23
1.3.2 Setting Up CO Lines .............................................................................................23
1.3.3 Setting Up Call Handling .......................................................................................24
1.3.4 Setting Up Toll Restrictions ..................................................................................25
1.3.5 Setting Up UCD Groups .......................................................................................25
1.3.6 Setting Up Voice Mail ...........................................................................................26
1.3.7 Setting Up Extensions ..........................................................................................26
1.3.8 Setting Up Feature Buttons on Phones ................................................................27
Chapter 2. Programming Options
2.1 Using PC-Database Administration (PC-DBA) ...................................................29
2.1.1 Loading PC-DBA Software ...................................................................................29
2.1.2 Programming Using PC-DBA ...............................................................................30
2.1.3 Database Save and Restore .................................................................................32
2.1.3.1 Performing a Save .....................................................................................................32
2.1.3.2 Performing a Restore .................................................................................................33
2.1.4 PC-DBA Control Keys ...........................................................................................34
2.1.4.1 F1 – Help ....................................................................................................................34
2.1.4.2 F2 – A-Save/U-Save ..................................................................................................34
2.1.4.3 F3 – Receive ..............................................................................................................35
2.1.4.4 F4 – Send ...................................................................................................................36
2.1.4.5 F5 – Connect ..............................................................................................................37
2.1.4.6 F6 – Disconnect .........................................................................................................38
DX-80 Programming
Technical Manual - Volume II
TABLE OF CONTENTS DX-80 Programming Technical Manual - Volume II
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2.1.4.7 F7 – Print ....................................................................................................................38
2.1.4.8 F8 – Initialize ..............................................................................................................39
2.1.4.9 F9 – Modem ...............................................................................................................39
2.1.4.10 F10 – RS232C .........................................................................................................40
2.2 Using Any Digital Extension Telephone (DET) ...................................................41
2.2.1 Entering the Database Administration Mode ........................................................41
2.2.2 LCD Interactive buttons ........................................................................................41
2.2.3 Database Item Select Screen ...............................................................................41
2.2.4 Exiting Database Administration ...........................................................................42
2.2.5 Changing Database Administration Password .....................................................42
Chapter 3. Getting Started
3.1 Shortcuts to Help You Work Faster ....................................................................43
3.1.1 Using a Database Programming Template ...........................................................43
3.1.2 Copying Baseline CO Line Setups .......................................................................45
3.1.2.1 Programming Using the DET .....................................................................................45
3.1.2.2 Programming Using PC-DBA .....................................................................................46
3.1.3 Copying Baseline Extension Setups .....................................................................48
3.1.3.1 Programming Using the DET .....................................................................................49
3.1.3.2 Programming Using PC-DBA .....................................................................................50
3.1.4 Feature / Directory Number Lookup .....................................................................53
3.1.4.1 Directory Numbers .....................................................................................................53
3.1.4.2 Feature Access Codes ...............................................................................................54
3.1.4.3 Suffix Codes ...............................................................................................................56
3.1.5 Resetting an Extension to the Default Set............................................................ 56
Chapter 4. Programming System Features
4.1 Establishing Database Administrator Password .................................................60
4.1.1 Programming Using the DET ..............................................................................60
4.1.2 Programming Using PC-DBA ...............................................................................60
4.2 Assigning Attendants ..........................................................................................61
4.2.1 Programming Using the DET ................................................................................62
4.2.2 Programming Using PC-DBA ...............................................................................63
4.3 Assigning System Reminders ............................................................................65
4.3.1 Programming Using the DET ................................................................................65
4.3.2 Programming Using PC-DBA ...............................................................................65
4.4 Setting User Password Lengths, Setting Passwords for System Directory Numbers 101, 102,
and 108 ....................................................................................................................67
4.4.1 Programming Using the DET ...............................................................................67
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DX-80 Programming Technical Manual - Volume II TABLE OF CONTENTS
4.4.2 Programming Using PC-DBA ...............................................................................68
4.5 Specifying User Names for x101 and x108 ........................................................68
4.5.1 Programming Using the DET ...............................................................................69
4.5.2 Programming Using PC-DBA ...............................................................................69
4.6 Naming CO Lines ...............................................................................................70
4.6.1 Programming Using the DET ................................................................................70
4.6.2 Programming Using PC-DBA ...............................................................................71
4.7 Setting Up Pre-Programmed Messages .............................................................72
4.7.1 Programming Using the DET ................................................................................72
4.7.2 Programming Using PC-DBA ...............................................................................73
4.8 Programming Speed Dial Numbers ....................................................................73
4.8.1 Programming Using the DET ................................................................................74
4.8.2 Programming Using PC-DBA ...............................................................................75
4.9 Controlling the Number of Caller ID Entries in the CID Table ............................80
4.9.1 Programming Using the DET ................................................................................80
4.9.2 Programming Using PC-DBA ...............................................................................80
4.10 Establishing Music Sources .............................................................................81
4.10.1 Programming Using the DET ..............................................................................82
4.10.2 Programming Using PC-DBA .............................................................................82
4.11 Assigning External Pager ID ............................................................................83
4.11.1 Programming Using the DET ..............................................................................84
4.11.2 Programming Using PC-DBA .............................................................................84
4.12 Assigning Ancillary Devices (Loud Bell, External Page, or Music on Hold) .....85
4.12.1 Programming Using the DET ..............................................................................85
4.12.2 Programming Using PC-DBA .............................................................................86
4.13 Assigning the DSS Port/Owner ........................................................................86
4.13.1 Programming Using the DET ..............................................................................87
4.13.2 Programming Using PC-DBA .............................................................................87
4.14 Setting Up Optional Internal Modem ................................................................89
4.14.1 Programming Using the DET ..............................................................................89
4.14.2 Programming Using PC-DBA .............................................................................89
4.15 Specifying PC-DBA Transmit Rate ...................................................................90
4.15.1 Programming Using the DET ..............................................................................90
4.15.2 Programming Using PC-DBA .............................................................................91
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4.16 Selecting SMDR Transmit Rate .......................................................................92
4.16.1 Programming Using the DET ..............................................................................92
4.16.2 Programming Using PC-DBA .............................................................................92
4.17 Setting Up Ring Scheme ..................................................................................93
4.17.1 Programming Using the DET ..............................................................................94
4.17.2 Programming Using PC-DBA .............................................................................95
4.18 Setting Up Letter Type (Enhanced Lettering Scheme) .....................................95
4.18.1 Programming Using the DET .............................................................................98
4.18.2 Programming Using PC-DBA .............................................................................99
4.19 Setting System Time, Date, and Hour Mode ..................................................100
4.19.1 Programming Using the DET ............................................................................100
4.19.2 Programming Using PC-DBA ...........................................................................100
4.20 Customizing the Numbering Plan ...................................................................102
4.20.1 Programming Using the DET ............................................................................105
4.20.2 Programming Using PC-DBA ...........................................................................106
4.20.2.1 Numbering Plan 1 ..................................................................................................106
4.20.2.2 Numbering Plan 2 ..................................................................................................107
4.20.2.3 Numbering Plan 3 ..................................................................................................108
4.20.2.4 Numbering Plan 4 ..................................................................................................109
Chapter 5. Programming CO Lines
5.1 Phantom Lines / Virtual Numbers 112
5.2 Assigning the Tenant Group .............................................................................112
5.2.1 Programming Using the DET .............................................................................113
5.2.2 Programming Using PC-DBA .............................................................................113
5.3 Assigning the CO Group ..................................................................................114
5.3.1 Programming Using the DET ..............................................................................114
5.3.2 Programming Using PC-DBA .............................................................................115
5.4 Setting Class of Services and Music On Hold Source .....................................116
5.4.1 Programming Using the DET ..............................................................................116
5.4.2 Programming Using PC-DBA .............................................................................117
5.5 Setting the Dial Type ........................................................................................118
5.5.1 Programming Using the DET ..............................................................................118
5.5.2 Programming Using PC-DBA .............................................................................118
5.6 Setting the CO Line Type .................................................................................119
5.6.1 Programming Using the DET ..............................................................................120
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DX-80 Programming Technical Manual - Volume II TABLE OF CONTENTS
5.6.2 Programming Using PC-DBA .............................................................................120
5.7 Setting Call Abandon ........................................................................................121
5.7.1 Programming Using the DET ..............................................................................121
5.7.2 Programming Using PC-DBA .............................................................................121
5.8 Setting Privacy and Privacy Release ...............................................................122
5.8.1 Programming Using the DET ..............................................................................123
5.8.2 Programming Using PC-DBA .............................................................................123
5.9 Assigning Ring Type for the CO Line ...............................................................124
5.9.1 Programming Using the DET ..............................................................................124
5.9.2 Programming Using PC-DBA .............................................................................125
5.10 Setting the Answer Position for Day and Evening .........................................126
5.10.1 Programming Using the DET ............................................................................126
5.10.2 Programming Using PC-DBA ...........................................................................127
5.11 Set CO Line Time Switching ..........................................................................128
5.11.1 Programming Using the DET ............................................................................128
5.11.2 Programming Using PC-DBA ...........................................................................129
5.12 Setting the Pre-Defined Call Forward No Answer ..........................................131
5.12.1 Programming Using the DET ............................................................................131
5.12.2 Programming Using PC-DBA ...........................................................................131
5.13 Setting Up the PBX Code and Hunt Method ..................................................132
5.13.1 Programming Using the DET ............................................................................133
5.13.2 Programming Using PC-DBA ...........................................................................133
5.14 Setting Up the Alternate CO Line Group ........................................................134
5.14.1 Programming Using the DET ............................................................................135
5.14.2 Programming Using PC-DBA ...........................................................................136
5.15 Setting Up FAX Detection ..............................................................................137
5.15.1 Programming Using the DET ............................................................................137
5.15.2 Programming Using PC-DBA ...........................................................................137
Chapter 6. Programming Call Handling
6.1 Ringing Line Priority .........................................................................................140
6.2 Programming Conference Calls .......................................................................141
6.2.1 Programming Using the DET .............................................................................142
6.2.2 Programming Using PC-DBA .............................................................................142
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6.3 Specifying CO Flash Time ................................................................................144
6.3.1 Programming Using the DET .............................................................................144
6.3.2 Programming Using PC-DBA .............................................................................145
6.4 Specifying PBX Flash Time ..............................................................................146
6.4.1 Programming Using the DET ..............................................................................146
6.4.2 Programming Using PC-DBA .............................................................................147
6.5 Specifying Pause Time .....................................................................................147
6.5.1 Programming Using the DET ..............................................................................148
6.5.2 Programming Using PC-DBA .............................................................................148
6.6 Specifying Ring Abandon .................................................................................149
6.6.1 Programming Using the DET ..............................................................................150
6.6.2 Programming Using PC-DBA .............................................................................150
6.7 Setting Up Hold Remind ...................................................................................151
6.7.1 Programming Using the DET ..............................................................................151
6.7.2 Programming Using PC-DBA .............................................................................151
6.8 Selecting Exclusive Hold Time .........................................................................152
6.8.1 Programming Using the DET ..............................................................................153
6.8.2 Programming Using PC-DBA .............................................................................153
6.9 Establishing Warning Time for Limited Call Lengths ........................................154
6.9.1 Programming Using the DET ..............................................................................154
6.9.2 Programming Using PC-DBA .............................................................................155
6.10 Setting Up Transfer Recalls for Idle and Busy Extensions .............................156
6.10.1 Programming Using the DET ............................................................................157
6.10.2 Programming Using PC-DBA ...........................................................................158
6.11 Setting Up Hold Recall ...................................................................................158
6.11.1 Programming Using the DET ............................................................................159
6.11.2 Programming Using PC-DBA ...........................................................................160
6.12 Setting Up Dial Wait Time and Dial Delay ......................................................161
6.12.1 Programming Using the DET ............................................................................161
6.12.2 Programming Using PC-DBA ...........................................................................161
6.13 Establishing the Dialing Ratio .........................................................................163
6.13.1 Programming Using the DET ............................................................................163
6.13.2 Programming Using PC-DBA ...........................................................................164
6.14 Establishing Start and End of SLT Hook Flash ..............................................165
6.14.1 Programming Using the DET ............................................................................165
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6.14.2 Programming Using PC-DBA ...........................................................................166
6.15 Programming Auto Redial ..............................................................................166
6.15.1 Programming Using the DET ............................................................................167
6.15.2 Programming Using PC-DBA ...........................................................................168
6.16 Programming External Call Forward ..............................................................169
6.16.1 Programming Using the DET ............................................................................169
6.16.2 Programming Using PC-DBA ...........................................................................170
6.17 Setting Conference Talk Time Intervals and Conference Tones ....................171
6.17.1 Programming Using the DET ............................................................................171
6.17.2 Programming Using PC-DBA ...........................................................................172
6.18 Setting Up Camp On Interval .........................................................................173
6.18.1 Programming Using the DET ............................................................................173
6.18.2 Programming Using PC-DBA ...........................................................................174
6.19 Setting Up Alarm Play Intervals ......................................................................174
6.19.1 Programming Using the DET ............................................................................175
6.19.2 Programming Using PC-DBA ...........................................................................175
6.20 Enabling/Disabling Hotel Feature ...................................................................176
6.20.1 Programming Using the DET ............................................................................176
6.20.2 Programming Using PC-DBA ...........................................................................176
6.21 Enabling/Disabling System Speed Toll Check ...............................................177
6.21.1 Programming Using the DET ............................................................................178
6.21.2 Programming Using PC-DBA ...........................................................................178
6.22 Enabling/Disabling TSI Connection ................................................................179
6.22.1 Programming Using the DET ............................................................................179
6.22.2 Programming Using PC-DBA ...........................................................................179
6.23 Enabling/Disabling Conference Tone .............................................................180
6.23.1 Programming Using the DET ............................................................................180
6.23.2 Programming Using PC-DBA ...........................................................................180
6.24 Specifying Call Duration .................................................................................181
6.24.1 Programming Using the DET ............................................................................182
6.24.2 Programming Using PC-DBA ...........................................................................182
6.25 Programming Caller ID Codes & Local Calling Areas ....................................183
6.25.1 Programming Using the DET ............................................................................184
6.25.2 Programming Using PC-DBA ...........................................................................185
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6.26 Programming Tenant Groups .........................................................................186
6.26.1 Programming Using the DET ............................................................................187
6.26.2 Programming Using PC-DBA ...........................................................................188
6.27 Setting Up SMDR Call Output ........................................................................189
6.27.1 Programming Using the DET ............................................................................190
6.27.2 Programming Using PC-DBA ...........................................................................191
6.28 Programming Voice Mail ................................................................................193
6.29 Setting Fax Ring Time ....................................................................................193
6.29.1 Programming Using the DET ............................................................................193
6.29.2 Programming Using PC-DBA ...........................................................................194
6.30 Setting Predefined Call Forward Time ...........................................................195
6.30.1 Programming Using the DET ............................................................................195
6.30.2 Programming Using PC-DBA ...........................................................................195
6.31 Setting Ring On Recognition Time Interval ....................................................196
6.31.1 Programming Using the DET ............................................................................196
6.31.2 Programming Using PC-DBA ...........................................................................197
6.32 Setting Talk Abandon Time Interval ...............................................................198
6.32.1 Programming Using the DET ............................................................................198
6.32.2 Programming Using PC-DBA ...........................................................................198
6.33 Setting Hold Abandon Time Interval ...............................................................199
6.33.1 Programming Using the DET ............................................................................199
6.33.2 Programming Using PC-DBA ...........................................................................200
6.34 Setting Unsupervised Talk Time ....................................................................201
6.34.1 Programming Using the DET ............................................................................201
6.34.2 Programming Using PC-DBA ...........................................................................201
6.35 Programming Auto Attendant Module (AAM) .................................................202
6.35.1 Programming Using the DET ............................................................................205
6.35.2 Programming Using PC-DBA ...........................................................................207
6.36 Setting Direct Inward System Access (DISA) .................................................210
6.36.1 Programming Using the DET ............................................................................211
6.36.2 Programming Using PC-DBA ...........................................................................212
Chapter 7. Programming Toll Restrictions
7.1 Class of Service and Digit Intervals ..................................................................215
7.1.1 Programming Using the DET ..............................................................................216
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7.1.2 Programming Using PC-DBA .............................................................................217
7.2 Account Code Length and Password ...............................................................219
7.2.1 Programming Using the DET ..............................................................................219
7.2.2 Programming Using PC-DBA .............................................................................220
Chapter 8. Programming Uniform Call Distribution (UCD) Groups
8.1 Controlling Overflow and Reroute Situations ...................................................225
8.2 UCD Agent Log Off/Log On ..............................................................................226
8.3 Programming UCDs .........................................................................................226
8.3.1 Programming Using the DET .............................................................................226
8.3.2 Programming Using PC-DBA .............................................................................228
8.4 Setting Up UCD Voice Announce (VA) Groups ................................................231
8.4.1 Programming Using the DET .............................................................................231
8.4.2 Programming Using PC-DBA .............................................................................231
Chapter 9. Programming Voice Mail
9.1 Programming Third Party VM, Analog Ports 234
9.1.1 Programming Using the DET ..............................................................................235
9.1.2 Programming Using PC-DBA .............................................................................239
9.2 Programming Optional Internal VM, Digital ......................................................243
9.2.1 Programming Using the DET ..............................................................................244
9.2.2 Programming Using PC-DBA .............................................................................245
Chapter 10. Programming Extensions
10.1 Overview ........................................................................................................247
10.2 Reminder Tones .............................................................................................249
10.3 Assigning a User Name to the Extension .......................................................249
10.3.1 Programming Using the DET ............................................................................249
10.3.2 Programming Using PC-DBA ...........................................................................250
10.4 Assigning a Password to the Extension .........................................................251
10.4.1 Programming Using the DET ...........................................................................251
10.4.2 Programming Using PC-DBA ...........................................................................251
10.5 Assigning Extensions to Tenant Groups ........................................................253
10.5.1 Programming Using the DET ............................................................................253
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10.5.2 Programming Using PC-DBA ...........................................................................253
10.6 Assigning Extensions to Pickup Groups .........................................................255
10.6.1 Programming Using the DET ............................................................................255
10.6.2 Programming Using PC-DBA ...........................................................................255
10.7 Assigning Extensions to Paging Groups ........................................................256
10.7.1 Programming Using the DET ............................................................................257
10.7.2 Programming Using PC-DBA ...........................................................................257
10.8 Assigning Extensions to a Class of Service ...................................................258
10.8.1 Programming Using the DET ............................................................................258
10.8.2 Programming Using PC-DBA ...........................................................................259
10.9 Setting up Monitoring Privileges .....................................................................259
10.9.1 Programming Using the DET ............................................................................260
10.9.2 Programming Using PC-DBA ...........................................................................260
10.10 Setting up Intrusion ......................................................................................262
10.10.1 Programming Using the DET ..........................................................................262
10.10.2 Programming Using PC-DBA .........................................................................263
10.11 Setting up Warning Tones, Incoming Call Drops, Outgoing Call Drops .......264
10.11.1 Programming Using the DET ..........................................................................264
10.11.2 Programming Using PC-DBA .........................................................................265
10.12 Setting Up Off Hook Voice Announce ..........................................................266
10.12.1 Programming Using the DET ..........................................................................266
10.12.2 Programming Using PC-DBA .........................................................................266
10.13 Setting Up Paging Privileges ........................................................................268
10.13.1 Programming Using the DET ..........................................................................268
10.13.2 Programming Using PC-DBA .........................................................................269
10.14 Setting Up Call Forward – Extension Predefined .........................................270
10.14.1 Programming Using the DET ..........................................................................271
10.14.2 Programming Using PC-DBA .........................................................................271
10.15 Programming Extensions for SMDR Output .................................................272
10.15.1 Programming Using the DET ..........................................................................273
10.15.2 Programming Using PC-DBA .........................................................................273
10.16 Assigning Recording Announcement Devices .............................................274
10.17 Assigning Port Type .....................................................................................275
10.17.1 Programming Using the DET ..........................................................................275
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10.17.2 Programming Using PC-DBA .........................................................................276
10.18 Assigning Extensions to CO Lines ...............................................................276
10.18.1 Programming Using the DET ..........................................................................277
10.18.2 Programming Using PC-DBA .........................................................................277
10.19 Setting Up Receive Assignments .................................................................278
10.19.1 Programming Using the DET .........................................................................278
10.19.2 Programming Using PC-DBA .........................................................................278
10.20 Setting Up Extension Ring Level ..................................................................279
10.21 Assigning Feature Buttons ...........................................................................280
10.22 Performing Directory/Extension Swapping ...................................................280
10.22.1 Programming Using the DET ..........................................................................280
10.22.2 Programming Using PC-DBA .........................................................................280
10.23 Configuring Single Line Telephones
(Analog Device Support) ........................................................................................282
Chapter 11. Programming Feature Buttons
11.1 Programming Using the DET .........................................................................285
11.2 Programming Using PC-DBA .........................................................................286
11.3 Programming DSS Console Feature Buttons .................................................287
11.4 Programming a Release Key .........................................................................288
11.5 Flexible Feature Button Inquiry ......................................................................288
11.5.1 Looking up Codes using the DET .....................................................................288
11.6 Feature Key Reset .........................................................................................288
Appendix A
Worksheets .............................................................................................................291
Chapter B
Button Labeling .......................................................................................................305
Index.......................................................................................................................331
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1. OVERVIEW
Once you have installed the system hardware, it is time to specify how you want the system to operate, using the
programmable DX-80 features. You need to set up the following:
• the numbering plan you want to use, and other system settings such as system date and time and day/evening
modes,
• the interface to the CO lines coming into the system,
• how you want the system to handle and process calls,
• any restrictions you want in place for toll calls,
• Uniform Call Distribution (if applicable),
• voice mail (if applicable), internal or external,
• privileges for all extensions, and
• feature buttons on individual DET phones and DSS consoles.
1.1 Programming Methods
There are three approaches you can take when programming a DX-80 system.
• You can program the system on site using any Digital Extension Terminal (DET) phone.
• You can program the system on site using PC-DBA, the PC-based software program.
• Or, you can program the database using PC-DBA on a laptop prior to arriving at your customer’s site. Then
when you arrive on site, you can download the pre-programmed database into the DX-80 system in a
minimal amount of time.
DX-80 Programming Manual
OVERVIEW > PROGRAMMING METHODS DX-80 Programming Manual
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Each approach has its advantages and disadvantages. You may prefer one approach and use it often, but you may
occasionally need to use an alternative approach.
Programming
Interface
Advantages Disadvantages
DET phone • You do not need a laptop PC
to program the database.
• The phone is a direct
interface to the CPU, so
there is no chance of
database corruption during
transmission. If you are
having a unidentifiable or
persistent problem, use DET
phone programming to
eliminate the possibility of a
corrupt database.
• You have a limited visual
interface (the phone display)
vs. a menu screen.
• You have to do all
programming on site.
• DET phone programming
can take longer to perform
than PC-DBA
programming.
• You cannot save the current
switch database. If you lose
this database because of
battery failure or because
you have to perform a
Master Clear, you will have
to completely reprogram the
database.
PC-DBA laptop
on site
• You can save the existing
database residing on the
switch via a RECEIVE ALL
command. When you need
to modify the database, you
can use the switch version as
a basis so you will not have
to reprogram all its custom
settings.
• If you lose the switch
database because of battery
failure or because you must
perform a Master Clear, you
will NOT have to
completely reprogram the
database (provided you have
previously saved a copy of
the custom switch database
onto your laptop).
• You need a laptop with a
serial port.
• You do all programming on
site.
• PC-DBA is not a direct
interface to the CPU.
Therefore, the possibility
exists that a corruption can
occur when transmitting the
laptop database to the
switch.
• You must be diligent in
performing a RECEIVE
ALL when first arriving on
the customer site, and prior
to modifying their database.
If you neglect to do so, you
may inadvertently perform a
SEND ALL first, thus
writing over their custom
programmed database with
whatever database you last
used on the laptop.
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