PCS Digital PCS Digital Suite 64 User manual

Brand: PCS Digital

Model: PCS Digital Suite 64

Category: IP phones

Type: User manual

Suite 64

Integrated

Communications

Exchange

Digital Telephone User Guide

PCSdigital

Advanced Features

Competitive Pricing

Proven Performance

PCS Digital: You Can Hear Us

Now!

Notes

Theinformationcontainedinthisdocumentisproprietaryandissubjecttoallrelevant

agreementprotectingPCSDigital,LLC.(hereinreferredtoasthe“Manufacturer”)rightsinthe

aforesaidinformation.Neitherthisdocumentnortheinformationcontainedherein

maybe

published,reproducedordisclosedtothirdparties,inwholeorinpart,without theexpress,

prior,writtenpermissionoftheManufacturer.Inaddition,anyuseofthisdocumentorthe

informationcontainedhereinforanypurposesotherthanthoseforwhichitwasdisclosedis

strictlyforbidden.

The

Manufacturerreservestheright,withoutpriornoticeorliability,tomakechangesin

equipmentdesignorspecifications.

InformationsuppliedbytheManufacturerisbelievedtobeaccurateandreliable.However,no

responsibilityisassumedbytheManufacturerfortheusethereofnorfortherightsofthird

partieswhichmay

beaffectedinanywaybytheusethereof.

Anyrepresentation(s)inthisdocumentconcerningperformanceoftheManufacturerʹs

product(s)areforinformationalpurposesonlyandarenotwarrantiesoffutureperformance

eitherexpressorimplied.TheManufacturerʹsstandardlimitedwarranty,statedinitssales

contractororderconfirmation

form,istheonlywarrantyofferedbytheManufacturerin

relationthereto.

Thisdocumentmaycontainflaws,omissionsortypesettingerrors;nowarrantyisgrantednor

liabilityassumedinrelationtheretounlessspecificallyundertakenintheManufacturerʹssales

contractororderconfirmation.Informationcontainedhereinisperiodicallyupdatedand

changes

willbeincorporatedintosubsequenteditions.Ifyouhaveencounteredanerror,please

notifytheManufacturer.Allspecificationsaresubjecttochangewithoutpriornotice.

©CopyrightbyPCSDigital,LLC.,2003.

Allrightsreservedworldwide.

Record of Revisions

Revision Date of Issue Supersedes Major Changes - Brief Description

Initial Release April 2005 N/A

V1Ia March 2006 Initial Release Front and Back Cover and Part Number

Suite 64 31-Telephone Button User Guide TOC-1



1 Introduction ...................................................................................................................1‐1

1.1 AboutTheSuite64..........................................................1‐1

1.2 Suite6431‐ButtonDisplayTelephone ..................................

.......1‐2

1.3 DocumentOverview ..........................................

..............1‐3

1.4 ApplicableDocuments..................................

....................1‐3

2 TelephoneSetup .............................................................................................................2‐1

2.1 Alarm‐Extension ..........................................................2‐1

2.2 AutoHold ........................................

.........................2‐2

2.3 AutomatedAttendant ........................

...............................2‐4

2.4 Preference..................

..............................................2‐10

2.5 BackgroundMusic(BGM) .

.................................................2‐11

2.6 Busy

Ring(Allow/Deny)....................................................2‐12

2.7 CallForward ..............................................

................2‐13

2.8 CallerID ......................... .......

.................................2‐20

2.9 CallerIDLog...............

...............................................2‐21

2.10 DefaultExtension..

.......................................................2‐22

2.11 TouchTone(On/Off)...........................................

...........2‐23

2.12 ExtensionRingAdjustment....................................

............2‐24

2.13 DoNotDisturb....................................

.......................2‐25

2.14 ExtensionFeatureStatus .........................

..........................2‐26

2.15 ExtensionPassword.......................

................................2‐28

2.16 Feature/DSSButtonReset ................

..................................2‐29

2.17 Directory/Feature/SuffixCodeLookup .............

.........................2‐30

2.18 Feature/DSSButtonProgramming......................

....................2‐31

2.19 HeadsetMode.............................

...............................2‐33

2.20 AccessCodes .................

...........................................2‐35

2.21 HotKeyEnable/Disable ....

...............................................2‐36

2.22 HotLine..

...............................................................2‐37

2.23 VoiceAnnounce...................................

.......................2‐38

2.24 Messaging‐StatusText .........................

............................2‐41

2.25 NightMode/Activate.....................

.................................2‐43

2.26 VoicePage(Allow/Deny) ..............

....................................2‐44

2.27 PauseInsertion .............

..............................................2‐45

2.28 PhoneLock/Unlock..

.....................................................2‐46

2.29 Speakerphone ................................................

............2‐48

2.30 VolumeControl ....................................

......................2‐49

3 MakingSuite64Calls ...................................................................................................3‐1

3.1 MakinganOutgoingCall ....................................................3‐1

3.2 MakinganIntercomCall ..........................................

..........3‐2

3.3 MakingaCallUsingAccountCode..................................

.........3‐3

3.4 AutoRedial ........................................

........................3‐4

3.5 CallingtheOperator/Attendant........................

.......................3‐5

3.6 Meet‐MeConference .........................

...............................3‐5

3.7 Supervised/UnsupervisedConference ..................

.......................3‐7

TOC-2 Suite 64 31-Button Telephone User Guide



3.8 DirectInwardSystemAccess(DISA)......................................... 3‐11

3.9 LastNumberRedial.

...................................................... 3‐13

3.10 MakingOff‐HookVoiceAnnouncements.................................... 3‐14

3.11 On‐HookDialing..

....................................................... 3‐15

3.12 Paging .............................................

..................... 3‐15

3.13 SavedNumberRedial .........................

........................... 3‐16

3.14 SpeedDial ....................

.......................................... 3‐17

4 CallingFeatures............................................................................................................ 4‐1

4.1 AnsweringMachineEmulation.............................................. 4‐1

4.2 CallBack(COLine) ........................................................ 4‐2

4.3 CallBack(Extension).....................................

.................. 4‐4

4.4 CallPark/CallParkAnswer............................

...................... 4‐6

4.5 CallPickUp(Group).......................

................................ 4‐7

4.6 CampOn(Extension)...............

........................................ 4‐8

4.7 DoNotDisturb(OneTime).....

............................................. 4‐9

4.8 DoNotDisturb(Override)

................................................. 4‐10

4.9 Flash(COLine) ................. ...............................

........... 4‐11

4.10 ForcedIntercom(CallForward) ...................................

......... 4‐12

4.11 ForcedIntercomToneRing .....................................

........... 4‐13

4.12 Hold .....................................

.............................. 4‐14

4.13 ExclusiveHold .................

......................................... 4‐15

4.14 HoldReminder......

.................................................... 4‐16

4.15 HoldingCallAnswer .. ............................................

....... 4‐17

4.16 Intrusion..........................................

...................... 4‐18

4.17 MeetMePage ........................

................................... 4‐19

4.18 NotePad .............

................................................... 4‐20

4.19 Messaging‐CallMe(TextorVoice) .......................................... 4‐

4.20 Monitor(Extension/OutsideLine).......................................... 4‐25

4.21 Mute...

................................................................ 4‐26

4.22 PulsetoDTMFConversion ................................

................ 4‐27

4.23 ReleaseKey...............................

.............................. 4‐28

4.24 Transfer...................

.............................................. 4‐29

4.25 TransferandAnswer 

..................................................... 4‐31

4.26 SilentRecord.............................................

............... 4‐32

4.27 HelpMode .................................

............................. 4‐33

Suite 64 - 31-Button Telephone User Guide 1-1

Introduction

Introduction

TheSuite64,isaversatile,DigitalHybridKeyTelephoneSystemthatincludes

manyadvancedfeatures.TheSystemConfigurationiscomprisedofaMain

ServiceUnitandoptionalexpansionboardsperspecificconfiguration

requirement.ThecomponentsofabasicsystemincludeaKSUMainServiceUnit

with31‐ButtonModelTelephones

oraStandardModelTelephone.AnAnalog

Telephoneisoptionallyavailable.

AnillustrationoftheKSUMainServiceUnit,the31‐ButtonModelTelephoneand

theStandardModelTelephoneareshownbelowinFigure1.1.

Figure 1-1 31-Button

and 28-Button Telephone

1.1 About The Suite 64

31-Button Model Telephone

Standard Model Telephone

Notes

1-2 Suite 64 - 31-Button Telephone User Guide

Introduction

TheSuite6431‐ButtonModelTelephonefeaturesanLCDDisplay(2cmx16cm)

withspeakerphone,threeInteractiveSoftButtons,20ProgrammableDSSkeys(dual

colorLED),8fixedfeaturekeys(Trans(Transfer),Hold,Clear,Feat(Feature),Volume

Up,Mute,VolumedownandSpeaker.

Figure1.2belowshowsthekeysnecessaryforusewiththismanual.

Figure 1-2 Suite 64

31-Button Telephone

1.2 Suite 64 31-Button Display Telephone

Flexible Buttons

2x16 Super twist

Fixed Buttons

Suite 64 - 31-Button Telephone User Guide 1-3

Introduction

Thepurposeofthismanualistoprovideoperationalinstructionsontheuseofthe

mainfeaturesoftheSuite6431‐ButtonTelephonekeyset.Itisdividedintoseveral

sections,designedtoclearlyandquicklyprovideinformationtotheuser.The

sectionsare:

Section1‐Introduction‐thissectiondescribes

thebasicSuite64system

components,the31‐ButtonModelTelephone,anoverviewofthismanualand

theapplicabledocumentation.

Section2‐TelephoneSetup‐thissectionprovidesdescriptionsofthe31‐Button

TelephoneSetupsincluding;SettingDefaults,DoNotDisturb,Call

Forwarding,Passwords,Feature/DSSButtonProgramming,Phone

Locking/UnlockingandNightMode

operationaswellasbasictelephoneuse.

Section3‐MakingCalls‐thissectionprovidesoperationaldescriptionsofthe

basiccallfeaturessuchasIntercom,SpeedDial,Conference,PagingandLast

NumberRedial,amongotherfeatures.

Section4‐CallingFeatures‐thissectionprovidesoperationaldescriptionsof

someofthein‐progresscall

featuressuchasHold,Intrusion,MemoPad,

Monitor,andAnsweringMachineEmulationamongothertopics.

Thefollowingmanualsshouldbeavailableforuseinconjunctionwiththis

manual.

•Suite64InstallationandMaintenanceManual

1.3 Document Overview

1.4 Applicable Documents

Suite 64 31-Button Telephone User Guide 2-1

TelephoneSetup

Telephone Setup

Feature Code: f92

Description

TheSuite64allowsyoutoactivateyourownprivatealarmonyourtelephoneto

remindyouofspecialappointments,events,etc.Whenthealarmactivates,you

willheartoneringing.Afterthealarmrings,itisautomaticallycanceled.Youcan

programthealarmtooperateonetimeorrepeatedly.When

programmedfor

repeatedcalls,thealarmwillsoundatthesametimeeveryday.

Activate Reminder-Extension

1. Pressf92.Thecurrenttimedisplays(NULL=none).

2. Press

[chg]toenteranewalarmalerttime.

3. EnternewtimeinHHMM24‐hourformat.

4. Press

[save].

5. Select

[one],foraone‐timealarmor[always]forrepeated.

Notification

1. Alarmsoundsandthedisplayshows:

2. Press

[ack]tostopthealarmorwaitforittostop.Thedisplaywill

remainuntil

[ack]ispressed.

2.1 Alarm - Extension

ALARM REACHED

ack

2-2 Suite 64 31-Button Telephone User Guide

TelephoneSetup

Deactivate Alarm Clock-Extension

1. Pressf92.Thecurrenttimedisplays(NULL=none).

2. Press[del].

Operational Notes

•TheReminder‐Extensionfeaturecodef92canbeprogrammedunder

anyprogrammableFeature/DSSButton.

• Reminder‐Extensionwillbeautomaticallycanceledaftertheprogrammed

AlarmPlayTimeisreached.

•Thedisplaywillbeunchangeduntil

[ack]ispressedorwhenthetele‐

phoneisusedforanothercall.

Feature Code:f94

Description

TheAutoHoldfeaturewillautomaticallyplacethecurrentcallonholdifyouare

onacallandyoupressanoutsidelinebutton.Forexample,ifyouarecurrently

onacallonthefirstlineandyoupressasecondline,the callonthefirstlinewill



beplacedonExclusiveHoldautomatically.Similarly,ifyouarecurrentlyonan

intercomcallwithanotherSuite64extensionandyoupressanoutsidelinebutton,

theintercomcallwillbeplacedonExclusiveHold.YoudonotneedtopressHold

unlessyouwanttoplaceacall

onSystem Hold.

Setup Auto Hold

1. Pressf94.

2. Youhearconfirmationtoneandthedisplayshows:

3. Theextensionreturnstoanidlestate.

2.2 Auto Hold

AUTO HOLD ALLOW

Suite 64 31-Button Telephone User Guide 2-3

TelephoneSetup

Enable Auto Hold

1. Whileconnectedtoanintercomoroutsidelinecall,pressanotheroutside

linebutton,ifprogrammed.

2. Thecurrentconnectionisplacedonholdandthenextconnectionis

established.

Cancel

1. Pressf*94.Youhearconfirmationtoneandthedisplayshows:

2. Theextensionreturnstoanidlestate.

Operational Notes

•TheFeatureCodef94canbeprogrammedunderaflexiblebuttonona

31‐ButtonTelephone.Toenable/disablethefeature,toggletheFeature/DSS

Button.

•Ifyouaccessanidlelineandskiptoanotherlinebeforedialing,thefirstline

willnotbeautomaticallyplacedonHold.(Alinemustbe

connectedwithan

activecall;eitheryoudialedanumberoransweredaringingline.)

• AutoHoldplacesacallonExclusiveHold.

•IfyouhavetheAutoHoldfeatureprogrammedonaFeature/DSSButton,the

Feature/DSSButtonLEDwilllightwhenthefeatureisenabled.

AUTO HOLD DENY

2-4 Suite 64 31-Button Telephone User Guide

TelephoneSetup

Feature Code: PGMp#0

The Automated Attendant features will not be available unless a 4VAA card

is installed in the Suite 64 System.

Description

TheSuite64AutoAttendantoptioncangreatlyenhancebusinessoffice

productivitybyprovidingeitherafull‐dutyautomatedattendanttohandleall

incomingsystemcallsorapart‐dutyautomatedattendanttohandleoverflow

trafficonlywhentheprimaryattendantcannothandlecallsorafterhourswhen

thepositionmay

notbestaffed.

Theoptional4VAAAutomatedAttendantcardmaybeaddedtotheSuite64

System.ItisinstalledinsideofKSU1andprovidesamaximumof120secondsof

programmablevoiceannouncements.The4VAAprovidesfourportstohandle

four(4)simultaneouscallers.Thesevoiceannouncementsinclude:Day,Evening,



NoonandTemporarygreetingmessages;Waiting,Invalid,Busy,NoAnswer,

Good‐ByeandInquiryprompts/instructions.Themaximumrecordingtimefor

eachgreeting/messageandtheactualrecordingforeachvoiceannouncementis

setupviaAttendantAdministration.

AutomaticCOLineRingingtimesettingsmustbeprogrammedinTimeSwitching

andcompletelysetfor

aseven(7)dayweekforAutomaticCOLineRinging

Modestoproperlyfollowaautomaticswitchingschedule.

Setup Automated Attendant

Propersetupoftheautomatedattendantwillrequiresomeplanningpriorto

enteringthesetupsession.Adequateplanningofannouncementsandtherequired

resultsareessentialtodeployingasuccessfulautomatedattendantoperation.

Considertheten(10)messages/greetingsandanyspecifictelephonesystem

dialingoperationsthathavebeenestablished.

2.3 Automated Attendant

Suite 64 31-Button Telephone User Guide 2-5

TelephoneSetup

Thefollowingshouldbeconsidered:

•Whataretheextensionnumbersthatshouldbelistedinthegreeting,ifany?

•ShouldanyUCDGroupdirectorynumbersbeannounced?(Forexample,

dial410forSales.)

• Willyoubeusingthe“Inquiry”message?(TheInquiry“*”maybedialed

duringtheDAY,ALT,orEVE

Greetingtoprovidearecordedannouncement

tothecaller–forexample,directionstotheoffice:“Togetrecordeddir ectionsto

ouroffice,dial*.Otherwise,stayonthelineandwe’llbewithyousoon.”)

•Doyouwanttoadvisecallersofthe“WaitingCode”?(TheWaitingCode,

“#”

maybedialedwhenthecalledparty’sextensionisbusy.Whenthecaller

hearsthe“BUSYMSG”shemaydialtheWaitingCodeto wait10seconds.

WhentensecondshaveexpiredSuite64willautomaticallytrytheextension

again.)

• Prepareawrittenannouncementforeachmessage/greeting.

TheMessages/Greetingsareas

follows:

DAYGREETING‐Thisisthegreetingthecallershearwhentheyare

answeredwhilethesystemisin“DAY”modeofoperation.(Forexample,

“Hello,thisisxyzcompany.Ifyouknowyourparty’sextensionnumber,dial

itnow.Dial0forthesystemattendant.Forsales,dial410To

getrecorded

directionstoouroffice,dial‘*’.Otherwisestayontheline,wewillbewithyou

shortly.”)

ALTGREETING‐Thisisthegreetingthatcallershearwhentheyare

answeredwhilethesystemisin“A LTe r n a t e ” modeofoperation.

EVEGREETING‐Thisisthegreetingthatcallershearwhenthey

are

answeredwhilethesystemisinEVEningmodeofoperation.(Forexample,

“Hello,thisisxyzcompany.Youhavereachedusafter our regular business hours.If

youknowyourparty’sextensionnumber,dialitnow.Togetrecordeddirectionsto

ouroffice,dial‘*’.Thankyouforcalling.”)

WAITINGMSG.‐Thisisthemessagethatcallershearaftertheircallhasbeen

processed.(E.g.,“Yourcallisbeingtransferred.”)

INVALIDMSG.‐Thisisthemessagethatcallershearwhentheyhavedialeda

numberthatisnotdefinedinthesystemdirectory.(E.g.,“We’resorrythatisnot

validextensiononoursystem.”)

BUSYMSG.‐Thisisthemessagethatcallershearwhentheyhavedialedan

extensionnumberthatisbusy.(E.g.,“We’resorry, thatextensioniscurrently

busy.Towaitforthisexte nsion,dial“#”ordialanotherextensionnow.”)

NO_ANSMSG.‐Thisisthemessage

thatcallershearwhentheextensionthey

entereddoesnotanswerthecall.Anotherextensionrequestmaybemadeat

thistime.(E.g.,“Yourpartydoesnotanswer,pleaseenteranotherextensionnumber

ordialzeroforthesystemattendant.”)

2-6 Suite 64 31-Button Telephone User Guide

TelephoneSetup

BYEMSG.‐Thisisthemessagethatcallershearwhenthesystemisaboutto

disconnectthem.ThisoccurswhenthecallerdialsnothingafteraBusy

MessageorNoAnswerMessagehasbeenplayed.

INQUIRYMSG.‐Thisisaspecialmessagethatcanprovidecallerswith

informationwithouteverhaving

tobehandledbyaliveperson.(E.g.,

directionstotheoffice...“Fromserviceroadone‐oh‐one,taketheViadeVenturaexit

‐West,twoblockstoHayden‐Northtoone‐four‐six‐four‐fiveNorthHaydenRoad”)

TEMPMSG.‐Thisisamessagethatcanbeusedtoannounce

periodic

plannedorplannedevents.(E.g.,“Ourofficesareclosedinobservanceofthe

holiday.”)

Proceedwiththefollowing:

1. EnterAttendantAdministrationfromanydigitalspeakerphoneby:

a. Pressingf#0.

b. EnteringtheTenantGroup(1,2,or3)forwhichsettingswillbemade

andpressthesoftkeybeneath

save.

c. EnteringtheAttendantPasswordfortheselectedTenantGroupand

pressthesoftkeybeneath

show.ThedisplayshowsSVC MODE

CHANGE

.(Thedefaultpasswordis 9999.)

d. Pressing

next.Thedisplayshows:

2. Pressthesoftkeybeneath

show.Thedisplayshows:

Thisisthegreetingthatcallerswillhearwhentheyareansweredbythe

AutomatedAttendantandthesystemisinthe“DAY”modeofoperation.

SVC MODE CHANGE

back next show

AUTO_A MESSAGE

back next show

1. DAY GREETING

back next show

Suite 64 31-Button Telephone User Guide 2-7

TelephoneSetup

The button LED is lit during the Automated Attendant setup session. This

indicates that the speakerphone microphone will be active during the record

portions of setup. Alternatively, the handset may be used for recording.

3. Torecordthisgreeting,pressthesoftkeybeneathshow.Thedisplaywill

show:

xxisthecurrenttimeallotted tothismessage.

a. Tochangethetotallengthallottedtothismessage,pressthesoftkey

beneath

chg.Enterthe newtimeinseconds(00‐99)thenpressthe

softkeybeneath

save.

b. Pressthesoftkeybeneathplaytohearthecurrentcontentsofthis

greeting/message.The displayshows:

Thisindicatesthatyouwillheartherecordedgreetingforthefirst

port.Therearefourports‐eachrecordedsimultaneouslyduringthe

“record”operation.Youmayusethethesoftkeybeneath

chgfunction

toplaybackeachindividualporttotesteachforproperoperation.

c. Pressthesoftkeybeneath

record tobeginrecordingthisgreeting.

Oncethesoftkeybeneath

recordhasbeenpressed,therecord

operationisimmediatelybegun.

The length of the message/greeting to be recorded cannot exceed the

allotted time length for this greeting/message.)

d. Pressthe softkeybeneathstoptoendtherecordingofthismessage.

If the Record Time is exceeded, the record operation will end automatically.

RECORD TIME: 0

record play chg

PLAY

back next chg

2-8 Suite 64 31-Button Telephone User Guide

TelephoneSetup

e. Pressthe hbuttontoreturntothepreviouslevelofsetup.(1.DAY

GREETING

)Toskiptothenextgreeting/message,pressthesoftkey

beneath

next.Thedisplaywillshow:

RECORD

back next chg

Suite 64 31-Button Telephone User Guide 2-9

TelephoneSetup

4. Usetheconventionsdescribedfor1.DAY GREETINGto playbackand

recordallgreeting/messages.

5. Whenfinishedwithsetupoftheautomatedattendant,pressorhangup

thehandsettoendthe setupsession.

Operational Notes

•AutomaticCOLineRingingtimesettingsmustbeprogrammedinTime

Switchingandcompletelysetforaseven(7)dayweekforAutomaticCO

LineRingingModestoproperlyfollowaautomaticswitchingschedule.

2-10 Suite 64 31-Button Telephone User Guide

TelephoneSetup

Feature Code: f95

Description

ThePreferencefeatureallowsyoutoaccessspecificoutsidelinesorintercom

automaticallywhenyouliftthehandsetorpressthe



s button.

Setup

1. Pressf95.Thecurrentselectiondisplays.(“ICM”=Intercom).

2. PressicmtoselectIntercom.

3. Presscotoselectaspecificoutsideline.

4. EntertheoutsidelineDirectoryNumber(700–756).

5. Press

save.

6. PressroutetoselectaspecificoutsidelineGroup.

7. EnterthevalidoutsidelineGroupDirectoryNumber

9foroutsideline

Group1.

8. Press

save.

9. Liftthehandsettoaccessthelineyouselected.

Operational Notes

•Thesystemwillnotallowinvaliddirectorynumberstobeprogrammeddur‐

ingsetup.

•WhenaCOLineorCOLineGroupisprogrammedasyourPreferencethat

COlineorgroupmustbeprogrammedasavailableforaccessbytheexten‐

sioninthesystemprogramming.

•Thefeaturecode

f95canbeprogrammedonaFeature/DSSbuttonon

a31‐ButtonTelephone.

2.4 Preference

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PCS Digital PCS Digital Suite 64 User manual

Brand: PCS Digital

Model: PCS Digital Suite 64

Category: IP phones

Type: User manual

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PCS Digital PCS Digital Suite 64 User manual

PCS Digital PCS Digital Suite 64 User manual

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