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13 Inch 2 In 1 Tablet PC

Microsoft 13 Inch 2 In 1 Tablet PC Operating instructions

  • Hello, I'm a chat assistant. I've reviewed the provided user guide on troubleshooting Surface update issues. The guide covers various solutions, like running the troubleshooter, checking time settings, and ensuring adequate battery charge. I'm ready to help you understand and apply these steps for your Surface device. Feel free to ask any questions regarding this document.
  • What should I do if Surface updates won't install?
    What Windows Update error may occur if date and time settings are wrong?
    How much should Surface battery charge prior to updates?
    What should I do if my Surface update is freezing?
Trouble installing Surface updates?
Surface Devices
Windows 11Windows 10
If updates won't install, you get an error message, or your Surface freezes while its updating,
here are a few things to try.
• Run the Windows Update troubleshooter
• Check your date and time settings
• Charge your battery
• Restart your Surface
• Install Surface updates manually
Note: To learn how to install updates manually, see Update Surface firmware and Windows.
Run the Windows Update troubleshooter
If you’re having trouble installing an update, try running the Windows Update automatic
troubleshooter, which can fix some common update problems:
1. Select Start > Settings > System > Troubleshoot , or select the button below.
Go to Troubleshoot
2. Select Other troubleshooters . Next to Windows Update , select Run.
Check your date and time settings
If your date and time settings aren’t correct, you may see Windows Update error 80072F8F when
checking for updates, or updates may not install correctly.
To check your date and time settings, go to Start , and select Settings > Time & language .
Charge your battery
Note: This section doesn’t apply to Surface Studio (it doesn’t have a battery).
Make sure your battery is charged to at least 40 percent before trying to install updates.
If you see Windows Update error 8024004C, or if your Surface battery won’t charge above 40
percent, remove and reinstall the battery driver. Here’s how:
1. Plug in your Surface.
2. Select Search on the taskbar, enter device manager, and in the search results, select
Device Manager.
3. Select the arrow next to the Batteries category.
4. Double-click Microsoft ACPI-Compliant Control Method Battery or Surface
Battery, and under the Driver tab, select Uninstall device > OK.
5. Select Start > Power > Restart . Restarting will reinstall the driver for you.
If the battery charges above 40 percent after you reinstall the driver, try installing updates again.
If your battery still won’t charge above 40 percent, your Surface might need service. For more
help, How to get service for Surface.
Note: For more info on Surface batteries and power, see How to charge Surface.
Restart your Surface
Warning: Interrupting updates while they’re in progress could damage your Surface. If an
update seems to be stalled and your Surface doesn’t restart automatically, wait at least 20
minutes before trying to restart your Surface yourself.
If you’re seeing any of these errors, restarting your Surface might fix the problem:
• Update error 80248007
• Update installation freezes for more than 20 minutes
• Update stays on "Getting Devices Ready..." screen for more than 20 minutes
• Update stays on "Please wait while we install a system update" screen for more than 20
minutes
• Update history shows "pending restart"
• Update history shows update “failed”
If you get one of these errors, try each of the restart solutions below, in the order listed.
Solution 1: Restart your Surface
Select Start > Power > Restart (or Update and restart ).
After your Surface restarts, try installing updates again. If you’re still having a problem, try
Solution 2.
Solution 2: Force a shut down
See Force a shutdown and restart your Surface to find out how.
After your Surface restarts, try installing updates again. If you’re still having trouble installing
updates, your Surface may need service. For help with this, How to get service for Surface.
Install Surface updates manually
If you’re still having trouble installing Surface updates, try downloading an update file and
installing it manually. For more info, see Update Surface firmware and Windows.
Notes:
• The update files are for Surface hardware and firmware only. You can’t install Windows
updates this way.
• You can’t download and install Surface updates manually on Surface Pro or Surface Pro
2.
If you’re still having trouble installing updates, you may need to restore or reset your Surface.
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