2. Nextiva
  3. X-835
X-835

Nextiva X-835 User manual

  • Hello! I've reviewed the Nextiva X-835 user manual and I'm ready to assist you with any questions you have about the phone. I can provide details on how to use call transfers, check voicemail, set up voicemail greetings, or utilize feature access codes to enhance your phone experience. Just let me know what you need!
  • How do I perform a warm transfer?
    How do I perform a blind transfer?
    How do I check my voicemail?
    What is the default voicemail passcode?
    How can I access call history?
    What are Feature Access Codes?
SETTING UP
Aquabella
NEXTIVA PHONE:
USER HANDBOOK
HANDBOOK VERSION: 1.5 APPROVED: April 21, 2021
QUICK REFERENCE
Aquabella - Nextiva Ver. 1.0 Approved: April 21, 2021
Soft Keys
Page
Do Not Disturb (DND)
Confirmation
5-Way Navigation
Cancellation
Voicemail
Directory
Settings
Transfer
Hold
Mute
Volume Up / Down
Speakerphone
Headset
N
N
e
e
x
x
t
t
i
i
v
v
a
a
X
X
-
-
8
8
3
3
5
5
Q
Q
u
u
i
i
c
c
k
k
R
R
e
e
f
f
e
e
r
r
e
e
n
n
c
c
e
e
Accessing Call History
1. Press the C
C
a
a
l
l
l
l
H
H
i
i
s
s
t
t
o
o
r
r
y
y
soft key.
2. Press the left or right arrows on the 5
5
-
-
W
W
a
a
y
y
N
N
a
a
v
v
i
i
g
g
a
a
t
t
i
i
o
o
n
n
to view A
A
l
l
l
l
, M
M
i
i
s
s
s
s
e
e
d
d
, R
R
e
e
c
c
e
e
i
i
v
v
e
e
d
d
, or D
D
i
i
a
a
l
l
e
e
d
d
C
C
a
a
l
l
l
l
s
s
.
Checking Voicemail
There must not be acall on the line when attemptingto check voicemail.
1. Press the V
V
o
o
i
i
c
c
e
e
m
m
a
a
i
i
l
l
button or dial *
*
8
8
6
6
.
2. Enter the personal voicemail passcode, then press #
#
. The default is 0
0
0
0
0
0
0
0
.
3. Press 1
1
tolisten to new or saved voicemails.
Blind Transferring Calls
A blind (unattended) transfer involves transferring the call to another number
without speaking tothe receivingparty,regardless of whetherthey answer.
1. While on acall,press the T
T
r
r
a
a
n
n
s
s
f
f
e
e
r
r
button.
2. Dial the phone number or extension of the receiving party.
3. Press the C
C
o
o
n
n
f
f
i
i
r
r
m
m
a
a
t
t
i
i
o
o
n
n
button before the receiving party answers
to blind transfer the call.
Warm Transferring Calls
A warm (attended) transfer allows Users to speak privately with the receiving
party before transferring the call. A warm transfer also confirms the
availability of the receiving party.
1. While on acall,press the H
H
o
o
l
l
d
d
button.
2. Dial the phone number or extension of the receiving party.
3. Greet the receiving party and advise them of any important
information.
4. Press T
T
r
r
a
a
n
n
s
s
f
f
e
e
r
r
, then press the C
C
o
o
n
n
f
f
i
i
r
r
m
m
a
a
t
t
i
i
o
o
n
n
button to perform a
warm transfer.
A
A
D
B
CE
F
G
H
I
J
K
L M N
B
C
D
E
F
G
H
I
J
K
L
M
N
K
JD
J
D
G
A
E
O
O
Feature Access Codes allow users to quickly and easily make changes to the way their Nextiva User
Account functions, whether the desire to turn on or off Do Not Disturb, enable or disable call forwarding,
or any number of other features. Simply pick up the desk phone and enter the characters below, then
listen for prompts if additional setup instructions are required. Feature Access Codes can also be
entered into the Nextiva App and will perform the same function as if the ofce phone were to dial
them.
SETTING UP
Aquabella - Nextiva Ver. 1.5 Approved: April 21, 2021
ACCESS CODES
CODE ACTION
*72 Call Forward Always Activate
*73 Call Forward Always Deactivate
*21 Call Forward Always to VM Activate
#21 Call Forward Always to VM Deactivate
*90 Call Forward When Busy Activate
*91 Call Forward When Busy Deactivate
*40 Call Forward When Busy to VM Activate
#40 Call Forward When Busy to VM Deactivate
*92 Call Forward When Unanswered Activate
*93 Call Forward When Unanswered Deactivate
*68 Call Park
*88 Call Park Retrieve
*11 Call Pull
*69 Call Return
*99 Clear Voicemail Waiting Indicator
*55 Direct Voicemail Transfer
*78 Do Not Disturb Activation
*79 Do Not Disturb Deactivation
*50 Push to Talk (requires setup)
*86 User Voicemail Retrieval
CONNECTING THE PHONE
1. First connect the Ethernet cable from the network (wall*) to the Ethernet Port (NET) marked on the
back of the phone.
2. Note: Ethernet cable from the wall may be already connected to your computer/laptop. If so,
remove Ethernet cable from the desktop/laptop and connect it to the Ethernet Port (NET) marked
on the back of the phone.
3. Next connect another Ethernet cable into the PC port marked on the back of the phone. The
Ethernet cable will connect to the Ethernet port on your Desktop Computer or Laptop.
First connect the Ethernet cable from the network (wall*) to the Ethernet Port (NET) marked on the back of
the phone.
Note: Ethernet cable from the wall may be already connected to your computer/laptop. If so, remove Ether-
net cable from the desktop/laptop and connect it to the Ethernet Port (NET) marked on the back of the
phone.
Next connect another Ethernet cable into the PC port marked on the back of the phone. The Ethernet cable
will connect to the Ethernet port on your Desktop Computer or Laptop.
SETTING UP
Aquabella - Nextiva Ver. 1.5 Approved: April 21, 2021
VOICEMAIL GREETINGS
BRANCH MANAGER VOICEMAIL GREETING
You have reached (Branch Manager name) with Aquabella Tile, ___________ (identify branch name).
I’m sorry I’m not available at the moment to take your call. Please leave your name and number and I
will return your call as soon as possible. Have a great day!
CUSTOMER SERVICE VOICEMAIL GREETING
You have reached the Customer Service of Aquabella Tile, __________ (identify branch name). We are
sorry we are not available at the moment to take your call. Please leave your name and number, and
we will return your call as soon as possible. Thank you for calling. Have a great day!
SALES VOICEMAIL GREETING
You have reached [your name] at Aquabella Tile, (identify branch name). I’m sorry to have missed
your call but if you leave your name and number, I will return your call as soon as possible. Thank you
for calling. Have a great day!
SETTING UP VOICEMAIL
Nextiva Voicemail
Setting up Voicemail
From a Nextiva Phone:
Dial *86 and enter your PIN (default PIN is 0000).
Update your PIN to a personalized 4-digit number, and
then record your name and press #.
Press * to confirm. Then press 3 to change the mailbox
No Answer Greeting. This is the greeting callers will hear
before leaving a voicemail message.
Press 1 to record a new greet and press # to stop recording.
1.
2.
3.
4.
Accessing Voicemail
Dial *86 and enter your PIN.
Press 1 to listen to new messages.
1.
2.
From a Nextiva Phone:
Press and hold the number 1 key and enter your PIN.
Press 1 to listen to new messages.
1.
2.
From the Nextiva App:
Dial the phone number and press * after reaching the
voicemail greeting.
Enter your PIN and press #.
Press 1 to listen to new messag
1.
2.
3.
From an External Phone:
1 – Play
2 – Busy Greeting Menu
3 – No Answer Greeting Menu
5 – Compose Message Menu
7 – Delete All Messages
# – Repeat
Nextiva Voicemail Shortcuts
SETTING UP
Aquabella - Nextiva Ver. 1.5 Approved: April 21, 2021
Nextiva Voicemail
Setting up Voicemail
From a Nextiva Phone:
Dial *86 and enter your PIN (default PIN is 0000).
Update your PIN to a personalized 4-digit number, and
then record your name and press #.
Press * to confirm. Then press 3 to change the mailbox
No Answer Greeting. This is the greeting callers will hear
before leaving a voicemail message.
Press 1 to record a new greet and press # to stop recording.
1.
2.
3.
4.
Accessing Voicemail
Dial *86 and enter your PIN.
Press 1 to listen to new messages.
1.
2.
From a Nextiva Phone:
Press and hold the number 1 key and enter your PIN.
Press 1 to listen to new messages.
1.
2.
From the Nextiva App:
Dial the phone number and press * after reaching the
voicemail greeting.
Enter your PIN and press #.
Press 1 to listen to new messag
1.
2.
3.
From an External Phone:
1 – Play
2 – Busy Greeting Menu
3 – No Answer Greeting Menu
5 – Compose Message Menu
7 – Delete All Messages
# – Repeat
Nextiva Voicemail Shortcuts
SETTING UP
Aquabella - Nextiva Ver. 1.5 Approved: April 21, 2021
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