Ingenico iWL25 Series Operating instructions

INGENICO

iWL25X

2017 Paymark Software

Operating Guide

1.0

Version

INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00

TABLE OF CONTENTS

1 INTRODUCTION .............................................................................................................................. 7

2 HARDWARE OVERVIEW ................................................................................................................. 7

2.1 THE INGENICO IWL25X TERMINAL ................................................................................................. 7

2.1.1 Features of the iWL25x .................................................................................................... 9

2.1.2 The iWL25x Keyboard .................................................................................................... 10

2.1.2.1 Green/ENTER Key ..................................................................................................................... 11

2.1.2.2 Yellow/CLEAR Key .................................................................................................................... 11

2.1.2.3 Red/CANCEL Key ..................................................................................................................... 11

2.1.2.4 FUNC Key ................................................................................................................................... 11

2.1.2.5 MENU Key ................................................................................................................................... 11

2.1.2.6 'Soft' Function Keys ................................................................................................................... 11

2.1.2.7 Alphanumeric Key Entry .......................................................................................................... 11

2.1.3 Card Reader .................................................................................................................. 12

2.1.3.1 Magnetic Stripe Card .............................................................................................................. 12

2.1.3.2 Smart Card (IC Card) .............................................................................................................. 12

2.1.3.3 Contactless Card ..................................................................................................................... 13

2.1.4 Installing Paper Roll ........................................................................................................ 14

2.1.5 Installing the Battery ...................................................................................................... 15

2.1.6 POWER ON TERMINAL ................................................................................................... 16

2.1.7 POWER OFF TERMINAL ................................................................................................... 16

2.1.8 iWL255 Base Configuration ........................................................................................... 17

2.1.8.1 Charging Base .......................................................................................................................... 17

2.1.9 Communication Icon Status for GPRS and 3G .......................................................... 18

2.2 IWL252 BLUETOOTH BASE CONFIGURATION .................................................................................. 19

2.2.1 Bluetooth Communication Icon Status ....................................................................... 20

2.3 POWER ICON ................................................................................................................................ 21

3 ADMINISTRATION ........................................................................................................................ 22

3.1 PASSWORDS .............................................................................................................................. 22

3.2 SHORTCUT KEYS ............................................................................................................................. 23

4

IWL 252 BLUETOOTH TERMINAL/BASE PAIRING AND UN-PAIRING FUNCTIONS

.............. 24

5 SET UP ........................................................................................................................................... 26

5.1 IWL255 EFTPOS CONFIGURATION .......................................................................................... 26

5.2 IWL252 BLUETOOTH EFTPOS CONFIGURATION .................................................................... 28

5.2.1 Dial-Up Configuration ................................................................................................... 29

5.2.2 TCP-IP with Dial Backup Configuration ....................................................................... 30

5.2.3 TCP-IP Configuration ..................................................................................................... 32

5.3 EFTPOS CONFIGURATION FOR MULTI-MERCHANT .............................................................. 33

5.4 MULTI-MERCHANT CONFIGURATION .................................................................................... 35

5.4.1 Master Memory Reset ................................................................................................... 36

5.4.2 To Deactivate Multi-Merchant Configuration ........................................................... 37

5.5 CONTACTLESS ........................................................................................................................... 38

5.5.1 Contactless Configuration ........................................................................................... 39

5.6 SINGLE MERCHANT MEMORY RESET CONFIGURATION ...................................................... 41

5.7 REMOTE KEY INJECTION (PKMS) ............................................................................................. 42

5.7.1 Remote Key Injection (PKMS) Configuration ............................................................. 42

5.7.1.1 GPRS RKI Configuration ........................................................................................................... 42

5.7.2 Remote Key Injection (PKMS) Initialisation .................................................................. 43

5.8 ENABLE/DISABLE TERMINAL FUNCTIONS ............................................................................... 44

5.9 CONFIGURE RECEIPT HEADER AND FOOTER ........................................................................ 46

5.10 RESTART TERMINAL ................................................................................................................... 48

INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00

5.11 RESET GPRS LINK ........................................................................................................................ 48

6 SKYLINK ........................................................................................................................................ 49

6.1 1 AND 2 WAY INTERFACE LINK ........................................................................................................ 49

6.1.1 SKYLink Interface Type .................................................................................................. 49

6.1.2 SKYLink Interface Com Port .......................................................................................... 50

7 CREDIT ACCOUNT PROMPT ........................................................................................................ 51

7.1 DISABLE CREDIT ACCOUNT PROMPT ............................................................................................... 51

7.2 ENABLE CREDIT ACCOUNT PROMPT ............................................................................................... 51

8 TERMINAL MANAGEMENT SYSTEM (TMS) ................................................................................... 52

8.1 TMS CONFIGURATION ................................................................................................................... 52

8.1.1 TCP/IP (Broadband) Configuration ............................................................................. 52

8.1.2 GPRS Configuration ....................................................................................................... 53

8.2 TMS DOWNLOAD.......................................................................................................................... 54

8.3 RESET TMS DOWNLOAD ................................................................................................................ 55

9 PURE COMMERCE CURRENCY SELECT EFTPOS (CSE) ................................................................ 56

9.1.1 Enable/Disable Pure Commerce CSE ......................................................................... 57

9.1.2 Pure Commerce CSE Configuration ........................................................................... 58

9.1.3 Pure Commerce CSE Connection Test ....................................................................... 60

9.1.4 Pure Commerce CSE BIN Table Download ................................................................ 60

9.1.5 Pure Commerce CSE Rates Table Download ............................................................ 61

9.1.6 Print Pure Commerce Rates Table .............................................................................. 61

9.1.7 Pure Commerce CSE Configuration Reset ................................................................. 62

10 PURE COMMERCE CSE PURCHASE TRANSACTION ................................................................... 63

10.1 PURE COMMERCE CSE PURCHASE TRANSACTION RECEIPT FORMAT................................................. 64

11 OPERATION OF TERMINAL ........................................................................................................... 65

11.1 MERCHANT LOGON................................................................................................................. 65

11.1.1 Pending Reversal ....................................................................................................... 65

11.1.2 EXPIRED STORED PRE-AUTHORISATION TRANSACTIONS......................................... 66

12 SURCHARGE ................................................................................................................................. 68

12.1 EFTPOS CONFIGURATION FOR CREDIT CARD SURCHARGING ......................................... 68

12.1.1 Enable Credit Card Surcharging ............................................................................. 68

12.1.2 Disable Credit Card Surcharging ............................................................................ 69

12.1.3 BYPASS SURCHARGE ................................................................................................. 69

12.1.4 CREDIT CARD SURCHARGE TRANSACTION PROCESS ............................................ 70

12.2 PURCHASE TRANSACTION ...................................................................................................... 72

12.3 CONTACTLESS PURCHASE TRANSACTION ............................................................................ 74

12.3.1 Up to the CVM (Card Verification Method) Limit of $80 ...................................... 74

12.3.2 Above the CVM (Card Verification Method) Limit of $80 ................................... 75

12.4 CASH OUT TRANSACTION ....................................................................................................... 77

12.5 REFUND TRANSACTION............................................................................................................ 79

12.6 CARD NOT PRESENT TRANSACTION....................................................................................... 81

12.7 CARD NOT PRESENT REFUND TRANSACTION ....................................................................... 83

12.8 EMV (EUROPAY MASTERCARD VISA) CHIP CARD TRANSACTION ............................................ 85

12.9 CREDIT CARD TIPPING TRANSACTION .................................... ............................................ 88

12.9.1 Authorisation ............................................................................................................... 88

12.9.2 Tip Transactions........................................................................................................... 89

12.9.3 Tipping Utilities ............................................................................................................. 91

12.9.3.1 Void Tip ..................................................................................................................................... 91

12.9.3.2 Uploading Tip Transactions ................................................................................................... 92

12.9.3.3 Printing Tips ............................................................................................................................. 93

12.10 INSTANT TI

PPING TRANSACTION ............................................................................................. 94

INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00

12.11 CREDIT CARD HOSPITALITY TRANSACTION ........................................................................... 95

12.11.1 Hospitality Card Status Check ................................................................................. 95

12.11.2 Hospitality Authorisation ........................................................................................... 96

12.11.3 Hospitality Top-Up Authorisation .............................................................................. 98

12.11.4 Hospitality Completion Transaction ...................................................................... 100

12.11.4.1 Hospitality Partial Completion Transaction ................................................................... 100

12.11.4.2 Hospitality Final Completion Transaction ...................................................................... 102

12.11.4.3 Pure Commerce CSE Hospitality Final/Partial Completion Transaction .................. 104

12.11.4.4 CSE Hospitality Final/Partial Completion Transaction Receipt Format .................... 106

12.11.5 Hospitality Utilities .................................................................................................... 107

12.11.5.1 Hospitality Cancellation Transaction ............................................................................. 107

12.11.5.2 Hospitality Delayed (Extra Charges) Completion ....................................................... 109

12.11.5.3 Hospitality Delayed (Extra Charges) Completion ....................................................... 110

12.12 CHEQUE VERIFICATION AUTHORISATION ........................................................................... 112

12.13 MERCHANT ADMINISTRATION FUNCTIONS ......................................................................... 113

12.13.1 Terminal Totals ......................................................................................................... 113

12.13.2 Terminal Totals with Instant Tip ............................................................................... 114

12.13.3 Terminal Totals with Credit Card Surcharging ..................................................... 115

12.13.4 Settlement Inquiry ................................................................................................... 116

12.13.5 Settlement Cutover ................................................................................................. 117

DUPLICATE RECEIPT ............................................................................................................................. 118

12.14 ELECTRONIC OFFLINE VOUCHERS (EOV) ............................................................................ 119

12.14.1 Notification of EOV Mode ...................................................................................... 120

12.14.2 To Exit Out of EOV Mode ........................................................................................ 120

12.14.3 Upload Electronic Offline Transactions ................................................................. 121

13 DIAGNOSTICS ............................................................................................................................ 122

13.1 EXTRA TERMINAL FUNCTIONS ............................................................................................... 124

13.1.1 Xtra ............................................................................................................................ 124

13.2 TRAINING MODE ..................................................................................................................... 127

13.3 NEW FEATURES OF THE TERMINAL ......................................................................................... 128

13.3.1 Decline Alert ............................................................................................................ 128

13.3.2 Full Message Encryption ......................................................................................... 128

13.3.3 Customer Copy Receipt ........................................................................................ 128

13.3.4 COMMUNICATION .................................................................................................. 128

14 SAFETY AND MAINTENANCE .................................................................................................... 129

14.1 CLEANING OF THE TERMINAL................................................................................................ 129

14.2 GENERAL SAFETY INFORMATION ......................................................................................... 129

14.3 BATTERY INFORMATION ................................................................................................................ 129

14.4 INGRESS GUARDS ................................................................................................................... 130

14.5 EXTERNAL POWER SUPPLY ..................................................................................................... 130

14.6 PAPER SIZE ............................................................................................................................... 131

14.7 OPERATING ENVIRONMENT .................................................................................................. 131

15 SKYZER TECHNOLOGIES CONTACT DETAILS ............................................................................ 132

INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00

TABLE OF FIGURES

Figure 1 – Features of the Ingenico iWL255 .......................................................................... 9

Figure 2 – Keyboard of Ingenico iWL25X ............................................................................ 10

INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00

DOCUMENT OWNER:

All changes to this document must be approved and signed off before

release by the Marketing Manager.

REVISION RECORD

VERSION CHANGE CHANGED BY DATE

1.0 Document creation Vineel Dhani 23/02/2017

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INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00

1 INTRODUCTION

This document serves as a comprehensive guide to the operation of Skyzer’s

Ingenico iWL25X EFTPOS terminal in New Zealand.

2 HARDWARE OVERVIEW

2.1 The INGENICO iWL25X Terminal

The Ingenico iWL25x terminal consists of the following elements:

The iWL25x Terminal Handset:

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INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00

The iWL200 cradle that comes with the iWL25x terminal provides the charging

connection.

The power adapter that connects the terminal to a 5VDC supply via 240VAC

power outlet:

Lithium-ion battery that connects to iWL25x terminal.

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INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00

Easy loading printer

2.1.1 Features of the iWL25X

Figure 1 – Features of the Ingenico iWL255

Smart card reader

Mini USB

Connection

Port

SAM/GPRS SIM card

compartment

18-key backlit

keyboard

Magnetic stripe

reader

Color display

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INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00

Backlit Keyboard

The Function key provides

access to the merchant

The navigation keys navigate

in the terminal menus

The soft function keys allow account

selection

The Yellow/CLEAR key

cancels the last

character

The Red/CANCEL key cancels

the procedure in progress, goes

to idle state

The Green/ENTER key validates

the input selections and

information

The Menu key

provides access to

the EFTPOS

terminal

menu

To FEED the paper, press

and hold down the

CLEAR key to advance

the paper

2.1.2 The iWL25x Keyboard

The keyboard is comprised of the 0 to 9 keys. They are used for data entry

(amount, PIN and manual card number entry).

Figure 2 – Keyboard of Ingenico iWL25X

The keyboard layout consists of:

• Keyboard (0 through 9)/

• Red/CANCEL/NO key/

• Yellow/CLEAR/NO key/

• Green/ENTER/YES input key/

• MENU key/

• FUNC (Function) key/

• Soft function keys/Navigation keys located directly under the display to

allow the user to select alternate options on the display.

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INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00

2.1.2.1 Green/ENTER Key

The ENTER key is used to signal the end of a data entry sequence or a YES

response to a question.

2.1.2.2 Yellow/CLEAR Key

The CLEAR key is used to clear data that has been entered incorrectly or to

signal a NO response to a question.

This is also used to FEED the paper on the receipt printer by pressing and

holding down the CLEAR key.

2.1.2.3 Red/CANCEL Key

The CANCEL key is used to cancel the current action and return to the previous

display or in some instances to the main display.

2.1.2.4 FUNC Key

The FUNCTION key is used to enter the function menu.

2.1.2.5 MENU Key

The MENU key is used to access EFTPOS terminal menus.

2.1.2.6 'Soft' Function Keys

These are the four keys located just below the display screen. They are

controlled by the software and their function changes depending on the

prompts displayed on the bottom line of the display. The function of these keys

is displayed on the bottom line when they are available for use.

2.1.2.7 Alphanumeric Key Entry

The alphanumeric keys are grouped in the following way.

1 Q Z <space> ? –

q z

2 A B C

a b c

3 D E F

d e f

4 G H I

g h i

5 J K L

j k l

6 M N O

m n o

7 P R S

p r s

8 T U V

t u v

9 W X Y

w x y

MENU

0 . , # * % $ &

@ ( ) / + = _

FUNC

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INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00

To enter an alpha letter, first press the corresponding number key and then

press the FUNC key to scroll through the alpha letters for that key.

2.1.3 Card Reader

2.1.3.1 Magnetic Stripe Card

The card can be read either from bottom to top or from top to bottom, with

the stripe facing the terminal. Use a regular movement in order to ensure a

reliable card read.

2.1.3.2 Smart Card (IC Card)

Insert the card horizontally with the metallic chip facing upwards and leave in

position throughout the transaction.

Only remove the card when prompted by the terminal.

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INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00

2.1.3.3 Contactless Card

Bring the card firmly up to the active zone above the display (at about 1cm).

Keep the card close to the display during the transaction.

Your contactless terminal has a row of four status lights that are visible on

display.

o When a contactless transaction is started the first (left hand) status light

will be steadily; this indicates that the contactless display is in use but a

card is not being read.

o When the contactless card is presented to the contactless active zone

during a transaction the second, third and fourth status lights will be lit in

turn. The card read is successful all four status lights are lit and the

confirmation tone is heard.

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2.1.4 Installing Paper Roll

• Open the paper compartment by lifting the catch located at the rear of

the terminal and pull the cover to the rear of the terminal.

• Insert the paper roll into the compartment, following the directions

shown on the below picture.

• Pull the paper up to the top of the terminal.

• Maintain the paper and close the cover.

• Press simultaneously on both upper corners of the paper compartment,

as shown by red arrows below, until it clips into position.

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INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00

2.1.5 Installing the Battery

• Turn the terminal over and unclip the cover by pushing on the clips with

your nails as shown by the arrows in the picture.

• Take out the battery pack which is included in the box and locate the

battery’s connector beside the battery compartment.

• Plug the battery pack connector into the socket, making sure it clicks

into place, as shown.

• Place the battery pack into its compartment.

• Check that the wires are flat and close the cover.

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INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00

2.1.6 POWER ON TERMINAL

To power on iWL25X terminal, simply press the ENTER/Green Key.

2.1.7 POWER OFF TERMINAL

To power off iWL25X terminal, simply press and hold down the CLEAR/Yellow

and FUNC key together. Ensure the terminal is not connected to the charger

and off the base when perform this function.

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INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00

2.1.8 iWL255 Base Configuration

2.1.8.1 Charging Base

• Plug the power supply’s DC connection into the power socket on the

charging base as shown below.

• Connect the power supply unit to the mains network and switch on.

• Place terminal on the charging base to initiate the battery charging

process.

Power Socket

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2.1.9 Communication Icon Status for GPRS and 3G

When GPRS communications is enabled, the status of the modem is displayed

on the top left hand side

Is displayed when terminal is powered-on to indicate GPRS

communications is supported.

As terminal attempts to register with the mobile communications

provider this icon is displayed.

When terminal registers with the network provider it will display this

icon.

In addition to the “GPRS” icons the network name of the mobile

communications provider is also displayed e.g. Vodafone

A GPRS signal strength indicator is also displayed.

Other GPRS conditions that may be displayed:

SIM card not detected.

SIM card locked and entry of code is required.

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INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00

2.2 iWL252 Bluetooth Base Configuration

There is one base design used for docking the iWL series terminal. The iWL bases

bring comfort, efficiency and robustness to the merchant thanks to its design

made for an ultra-fast docking

.

The iWL25x base range is composed of 3 designs:

•

Charging only base

•

Ethernet and Dial up Modem base

•

Bluetooth base

Figure 3 – Feature of iWL252 Base

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INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00

2.2.1 Bluetooth Communication Icon Status

Ingenico IWL252 terminals support Bluetooth communications to pass and

receive data with a base. To provide the status of the Bluetooth link, the

following icons will be displayed in segment 2 of the status header

If terminal exceeds maximum operating range from its Base, the

Bluetooth link is broken, and only this icon will be displayed.

When Terminal is within range of its Base and Bluetooth link has

been

interrupted, this icon is displayed until connection is re-

established.

When Terminal registers with the Network provider it will display this

icon.

Note: Bluetooth Connectivity complies with Bluetooth v2.1 EDR (Enhanced

Data Rate) – Class 1. Operating range is subject to site location and

prevailing conditions: Indoor, up to 70m typically; Outdoor, up to 250m with

clear line of sight.

In addition to the red and blue Bluetooth status icons, segment 2 also

displays the Base Name, up to 9 alphanumeric characters above the “B”.

A signal strength indicator is also displayed

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