Alienware AW2521H User guide

Brand: Alienware

Model: AW2521H

Category: TVs & monitors

Type: User guide

Alienware AW2521H Monitor

User’s Guide

Model: AW2521H

Regulatory model: AW2521Hb

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make

better use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss

of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective

owners.

2020 - 12

Rev. A01

Contents

Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Identifying parts and controls . . . . . . . . . . . . . . . . . . . . . . . . . 10

Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Back view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Rear and bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Monitor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Resolution specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Supported video modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Environmental characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Plug and Play capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Universal Serial Bus (USB) interface . . . . . . . . . . . . . . . . . . . 23

USB 3.2 Gen1 (5 Gbps) upstream connector. . . . . . . . . . . . . . . . . . . 23

USB 3.2 Gen1 (5 Gbps) downstream connector . . . . . . . . . . . . . . . . 24

USB ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

LCD monitor quality and pixel policy. . . . . . . . . . . . . . . . . . .25

Ergonomics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Handling and moving your display . . . . . . . . . . . . . . . . . . . . .27

Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Setting up the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 29

Attaching the stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Connecting the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Removing the monitor stand . . . . . . . . . . . . . . . . . . . . . . . . . .34

VESA wall mounting (optional). . . . . . . . . . . . . . . . . . . . . . . 36

Operating the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 37

Power on the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Using the joystick control. . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Using the rear-panel controls . . . . . . . . . . . . . . . . . . . . . . . . 38

Using the On-Screen Display (OSD) menu . . . . . . . . . . . . . 39

Accessing the menu system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

OSD warning message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Setting the maximum resolution . . . . . . . . . . . . . . . . . . . . . . 55

Using the tilt, swivel, and vertical extension . . . . . . . . . . . . 56

Tilt and swivel extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Vertical extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Rotating the display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Rotate clockwise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Rotate counterclockwise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Adjusting the rotation display settings of your system . . . 59

Using AlienFX application. . . . . . . . . . . . . . . . . . . . . . .60

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Installing AWCC through Windows update . . . . . . . . . . . . 60

Installing AWCC from the Dell Support website . . . . . . . . 60

Navigating the AlienFX window . . . . . . . . . . . . . . . . . . . . . . .61

Creating a theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Setting lighting effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Self-test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Built-in diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Common problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Product specific problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Universal Serial Bus (USB) specific problems. . . . . . . . . . . .74

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

FCC notices (U.S. only) and other regulatory 

information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Contact Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

EU product database for energy label and product

information sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

6 | Safety instructions

Safety instructions

CAUTION: Use of controls, adjustments, or procedures other than those

specified in this documentation may result in exposure to shock, electrical

hazards, and/or mechanical hazards.

• Place the monitor on a solid surface and handle it carefully. The screen is

fragile

and can be damaged if dropped or hit sharply.

• Always be sure that your monitor is ele

ctrically rated to operate with the

AC power available in your location.

• Keep the monitor in room temperature. Excessi

ve cold or hot conditions

can have an adverse effect on the liquid crystal of the display.

• Do not subject the monitor to severe vibration or high

impact conditions.

For example, do not place the monitor inside a car trunk.

• Unplug the monitor when it is going to be left unused for an extended

period of time.

• To avoid electric shock, do not attemp

t to remove any cover or touch the

inside of the monitor.

About your monitor | 7

About your monitor

Package contents

Your monitor ships with the components shown below. If any component is

missing, contact Dell technical support. For more information see Contact Dell.

NOTE: Some components may be optional and may not ship with your

monitor. Some features or media may not be available in certain countries.

Component image Component description

Display

Stand riser

Stand base

I/O cover

8 | About your monitor

Power cable (varies by

country)

DisplayPort cable

(DisplayPort to

DisplayPort)

Mini-DisplayPort to

DisplayPort cable

USB 3.2 Gen1 (5 Gbps)

upstream cable (enables

the USB ports on the

monitor)

•Quick Setup Guide

• Safety, Environmental,

and Regulatory

Information

• Alienware Welcome

Card

About your monitor | 9

Product features

The Alienware AW2521H monitor has an active matrix, Thin-Film Transistor

(TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features

include:

• 62.23 cm (24.5 inch) viewable area (measured

diagonally). Resolution: Up

to 1920 x 1080 through DisplayPort and HDMI, with full-screen support or

lower resolutions, supporting a high refresh rate of 360 Hz.

• NVIDIA® G-SYNC® for a smooth, t

ear-free gaming experience.

• Supports a extremely high refresh rate of 360 Hz and a rapid response time

of 1

ms gray to gray in Extreme mode*.

•AW2521H supports HDR10.

• Color gamut of 99% sRGB with an average ΔE2000

< 1.5.

• Tilt, swivel, pivot, and height adjustment capabilities.

• Removable stand and Video Electronics Standards Association (VESA™)

0 mm mounting holes for flexible mounting solutions.

• Digital connectivity via 1 DisplayPort and 2 HDMI ports.

• Equipped with 1 SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type B

pstream port, 1 SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-A

downstream charging port, and 3 SuperSpeed USB 5 Gbps (USB 3.2

Gen1) Type-A downstream ports.

• Plug and play capability if supported by your

system.

• On-Screen Display (OSD) adjustments for ease of setup and screen

optimiza

tion.

• AW2521H supports the revolutionary NVIDIA® Reflex

Latency Analyzer,

giving competitive gamers an accurate measurement of system latency for

the first time.

• AW2521H offers a couple of preset mode

s, including G-SYNC Esports,

FPS (First-Person Shooter), MOBA/RTS (Real-Time Strategy), RPG (Role-

Playing Game), SPORTS (Racing) and three customizable game modes for

user's own preference. In addition, key enhanced gaming features such as

Timer, Frame Rate, and Display Alignment are provided to help improve

gamer's performance and provide best-in game advantage.

•

< 0.5 W in Standby mode.

• Optimize eye comfort with a flicker-free screen.

WARNING: The possible long-term effects of blue light emission from

the monitor may cause damage to the eyes, including eye fatigue, digital

eye strain, and so on. ComfortView feature is designed to reduce the

amount of blue light emitted from the monitor to optimize eye comfort.

10 | About your monitor

*The 1 ms gray-to-gray mode is achievable in

the Extreme mode to reduce

visible motion blur and increased image responsiveness. However, this may

introduce some slight and noticeable visual artifacts into the image. As every

system setup and every gamer's needs are different, Alienware recommends that

users experiment with the different modes to find the setting that is right for

them.

Identifying parts and controls

Front view

Label Description Use

1 Cable-management slot

(on the front side of the

and)

To organize the cables neatly.

2 Power On/Off button

(wi

th LED indicator)

To turn the monitor on or off.

Solid blue light indicates that the moni

tor is

turned on and functioning normally.

Blinking white light indicates that the

monitor is in Standby Mode.

About your monitor | 11

Top view

Label Description Use

1 Ambient light sensor Detects ambient light and adjusts

e brightness of the display

accordingly. For more information,

see Ambient Light Sensor.

Back view

Back view without monitor stand

Back view with monitor stand

Label Description Use

1 Joystick Use it to control the OSD menu.

2 Function buttons For more information, see Operating

the monitor.

3 Barcode, serial number, and

Ser

ice Tag label

Refer to this label if you need to

contact Dell for technical support. The

Service Tag is a unique alphanumeric

identifier that enables Dell service

technicians to identify the hardware

components in your monitor and

access warranty information.

4 Cable-management clips (2) To organize the cables neatly.

5 Stand release button Releases the stand from the monitor.

6 VESA mounting holes (100 mm

100

mm - behind VESA

Cover)

Wall mount monitor using VESA-

compatible wall mount kit (100 mm x

100 mm).

7 Regulatory label Lists the regulatory approvals.

8 Lighting dock connector When the stand riser is attached to the

nitor, the dock supplies power to

the light on the stand.

9 Cable-management slot (at the

back of the

stand)

To organize cables by routing them

through this slot.

10 I/O cover Protects the I/O ports.

12 | About your monitor

About your monitor | 13

Rear and bottom view

Rear and bottom view without monitor stand

Label Description Use

1 Power connector Connect the power cable (shipped with your

moni

tor

2 HDMI port (HDMI 1) Connect your computer with the HDMI

cab

le.

3 HDMI port (HDMI 2) Connect your computer with the HDMI

cab

le.

4 DisplayPort • Connect your computer with

DisplayPort-

DisplayPort cable (shipped with your

monitor)

• Connect your computer with mini-

DisplayPort-DisplayPort cable

(shipped

with your monitor)

14 | About your monitor

*To avoid signal interference, when a wire

less USB device has been connected

to a USB downstream port, it is not recommended to connect any other USB

5 SuperSpeed USB 5

bps (USB 3.2 Gen1)

Type-A downstream

port with NVIDIA

Reflex Latency

Analyzer.

Connect your USB 3.2 Gen 1

(5 Gbps)

device.*

Connect your wired or wir

eless mouse to this

port to enable NVIDIA Reflex Latency

Analyzer.

NOTE: To use

these ports, you must connect

the USB cable (shipped with your monitor)

to the USB-upstream port on the monitor

and to your computer.

NOTE: When

NVIDIA Reflex Latency

Analyzer is enabled, it is recommended to

only connect a wired or wireless mouse to

this port.

6 Headphone port Connect the headphone or speakers.

CAUTION: Increasing the audio output

eyond 50% on the volume control or

equalizer may increase the output voltage

on the headphones thereby increasing the

sound pressure levels.

7 SuperSpeed USB 5

bps (USB 3.2 Gen1)

Type-A downstream

port with Power

Charging

Connect to charge your USB device.

8 SuperSpeed USB 5

bps (USB 3.2 Gen1)

Type-B upstream port

Connect the USB cable (shipped with your

monitor) to this port and your computer to

enable the USB ports on your monitor.

9 SuperSpeed USB 5

bps (USB 3.2 Gen1)

Type-A downstream

port (2)

Connect your USB 3.2 Gen1 (

5 Gbps)

device.*

NOTE: To use

these ports, you must connect

the USB cable (shipped with your monitor)

to the USB-upstream port on the monitor

and to your computer.

10 Line-out port Connect your speakers.

NOTE: T

his port does not support

headphones.

About your monitor | 15

devices to the adjacent port.

Monitor specifications

Model AW2521H

Screen type Active matrix - TFT LCD

Panel technology Fast IPS

Aspect ratio 16:9

Viewable image

Diagonal

Width (active area)

Height (active area)

Total area

622.3 mm (24.5 in.)

543.2 mm (21.38 in.)

302.6 mm (11.91 in.)

164372.3 mm

(254.64 in

)

Pixel pitch 0.2829 mm x 0.2802 mm

Pixel per inch (PPI) 89.91

Viewing angle

Vertical

Horizontal

178° (typical)

Luminance output 400 cd/m² (typical)

Contrast ratio 1000 to 1 (typical)

Faceplate coating Anti-glare with 3H hardness

Backlight LED edgelight system

Response time • 1 ms gray to gray in Extreme Mode*

• 2 ms gray to gray in Super Fast Mode

• 3 ms gray to gray in Fas

t Mode

*The 1 ms gray-to-gray mode is achievable in the

Extreme

mode to reduce visible motion blur and

increased image responsiveness. However this may

introduce some slight and noticeable visual artifacts

into the image. As every system setup and every

gamer's needs are different, Alienware recommends

that users experiment with the different modes to

find the setting that is right for them.

Color depth 16.7 million colors

16 | About your monitor

Resolution specifications

AW2521H

Horizontal scan range •255 to 255 kHz

(automatic

)

•30 to 291 kHz

(automatic)

Vertical scan range •1 to 360 Hz

(automatic

)

• 24 to 240 Hz

(automatic)

Maximum preset

reso

lution

•1920 x 1080 @ 

360 Hz

•1920 x 1080 

@ 240 Hz

Color gamut 99% sRGB

HDR support HDR10

Calibration accuracy ΔE20

< 1.5 (average)

Built-in devices • SuperSpeed USB 5 Gbps (USB 3.2 Gen1) hub

(wit

h 1 USB 3.2 Gen1 (5 Gbps) upstream port)

• 4 x USB 5 Gbps (USB 3.2 Gen1) downstream port

ncluding 1 port which supports power-charging)

Connectivity • 1 x DisplayPort version 1.4 (rear)

• 2 x HDMI port version 2.0 (rear)

• 1 x USB 3.2 Gen1 (5 Gbps) upstream port (rear)

• 4 x USB 3.2 Gen1 (5 Gbps) downstream ports

ottom: 2; rear: 2)

• 1 x headphone port (bottom)

• 1 x audio line-out port (rear)

Border width (edge of monitor to active area)

Top

Left/Right

Bottom

6.3 mm

6.6 mm/6.6 mm

19.4 mm

Adjustability

Height adjustable stand

Tilt

Swivel

Pivot

0 mm to 130 mm

-5° to 21°

-20° to 20°

-90° to 90°

Model

DisplayPort 1.4 HDMI 2.0

About your monitor | 17

Supported video modes

Video display capabilities (HDMI

& Displa

yPort playback)

480p, 576p, 720p, 1080p

Preset display modes

HDMI display modes

Display mode Horizontal

frequency

(kH

)

Vertical

frequency

(Hz)

Pixel clock

(MHz)

Sync polarity

(Horizontal/

Vertical)

VESA, 640 x 480 31.47 60 25.175 -/-

VESA, 800 x 600 37.88 60 40 +/+

VESA, 1024 x 768 48.36 60 65 -/-

640 x 480p 31.48 60 25.18 -/-

720 x 480p 31.5 60 27.03 -/-

720 x 576p 31.25 50 27 -/-

1280 x 720p @ 50 Hz 37.5 50 74.25 +/+

1280 x 720p @ 60 Hz 45 60 74.25 +/+

1920 x 1080p @ 24 Hz 27 24 74.25 +/+

1920 x 1080p @ 50 Hz 56.25 50 148.5 +/+

1920 x 1080p @ 60 Hz 67.5 60 148.5 +/+

1920 x 1080p @ 120 Hz 135 120 297 +/+

1920 x 1080 @ 144 Hz 166.59 144 346.5 +/-

1920 x 1080 @ 240 Hz 291.6 240 583.2 +/-

DP display modes

Model AW2521H

Display mode Horizontal

frequency

(kHz

)

Vertical

frequency

(Hz)

Pixel clock

(MHz)

Sync polarity

(Horizontal/

Vertical)

VESA, 640 x 480 31.47 60 25.175 -/-

VESA, 800 x 600 37.88 60 40 -/-

18 | About your monitor

NOTE: This monitor supports NVIDIA® G-SYNC®. For information about

the graphics cards that support NVIDIA®

G-SYNC® feature, see

www.geforce.com.

NOTE: In order to get the full NVIDIA® G-SYNC® functionalities and

experience, you must ensure that the monitor is directly connected to the

HDMI or DisplayPort with direct output from Nvidia Graphics card on

your PC.

Electrical specifications

Video input signals HDMI 2.0/DisplayPort 1.4, 600 mV for each

differe

ntial line, 100 Ω input impedance per differential

pair.

AC input voltage/

frequency/curre

100 VAC to 240 VAC / 50 Hz or 60 Hz + 3 Hz /1.2 A

(typical)

Inrush current • 120 V: 40 A (max.) at 0°C (cold start)

• 220 V: 80 A (max.) at 0°C (cold start)

Power consumption • 0.3 W (Off mode)

• 0.4 W (Standby mode)

•19.1 W (On mode)

•83 W (Max.)

• 21.232 W (Pon)

•67.09 kWh (TEC)

As defined in EU 2019/2021 and EU 2019/2013.

Max brightness and contrast setting with maximum power loading on all USB

ports.

VESA, 1024 x 768 48.36 60 65 -/-

1920 x 1080 @ 60 Hz 67.5 60 148.5 +/+

1920 x 1080 @ 120 Hz 137.26 120 285.5 +/-

1920 x 1080 @ 144 Hz 166.59 144 346.5 +/-

1920 x 1080 @ 240 Hz 291.59 240 606.5 +/-

1920 x 1080 @ 300 Hz 375.8 300 781.74 +/-

1920 x 1080 @ 360 Hz 466.3 360 969.99 +/-

Model AW2521H

About your monitor | 19

Pon: Power consumption of On Mode measured with reference to Energy Star

test method.

TEC: Total energy consumption in kWh measured with reference to Energy

Star test method.

This document is informational only and reflects laboratory performance. Your

product may perform differently, depending on the software, components and

peripherals you ordered and shall have no obligation to update such

information.

Accordingly, the customer should not rely upon this information in making

decisions about electrical tolerances or otherwise. No warranty as to accuracy

or completeness is expressed or implied.

Physical characteristics

Model AW2521H

Signal cable type • Digital: HDMI, 19 pins (cable is not

inc

luded)

• Digital: DisplayPort, 20 pins

• Universal Serial Bus: USB, 9 pins

NOTE: D

ell monitors are designed to work optimally with the video cables that

are shipped with your monitor. As Dell does not have control over the different

cable suppliers in the market, the type of material, connector and process used

to manufacture these cables, Dell does not guarantee video performance on

cables that are not shipped with your Dell monitor.

Dimensions (with stand)

Height (extended) 526.1 mm (20.71 in.)

Height (compressed) 421.2 mm (16.58 in.)

Width 556.3 mm (21.90 in.)

Depth 251.9 mm (9.92 in.)

Dimensions (without stand)

Height 328.2 mm (12.92 in.)

Width 556.3 mm (21.90 in.)

Depth 84.4 mm (3.32 in.)

Stand dimensions

Height (extended) 436.8 mm (17.20 in.)

Height (compressed) 421.2 mm (16.58 in.)

20 | About your monitor

Environmental characteristics

Arsenic-free glass and mercury-free

for the panel only

Operating 0°C to 40°C (32°F to 104°F)

Non-operating • Storage: -20°C to 60°C (-4°F to 140°F)

• Shipping: -20°C to 60°C (-4°F to 140°F)

Operating 20% to 90% (non-condensing)

Non-operating • Storage: 50% (non-condensing)

• Shipping: 50% (non-condensing

)

erating 5,000 m (16,404 ft) (maximum)

Non-operating 12,192 m (40,000 ft) (maximum)

• 283.2 BTU/hour (maximum)

•78.48 BTU/hour (typical)

Width 465.2 mm (18.32 in.)

Depth 251.9 mm (9.92 in.)

Weight

Weight with packaging 12.3 kg (27.03 lb)

Weight with stand assembly

d cables

8.1 kg (17.81 lb)

Weight without stand assembly

(For wall mount or VESA

mount

considerations - no cables)

4.5 kg (9.96 lb)

Weight of stand assembly 3.2 kg (7.05 lb)

Model AW2521H

Compliant stand

ards

Temperature range

Humidi

ty range

Altitude

Thermal dissipation

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Alienware AW2521H User guide

Brand: Alienware

Model: AW2521H

Category: TVs & monitors

Type: User guide

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Alienware AW2521H User guide

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